nexus/knowledgebase/csd-wiki/ICSD/ESM-SaaS-Order-Fulfillment-Process_686069900.md

ESM-SaaS-Order-Fulfillment-Process_686069900

Introduction

This document is to introduce the ESM SaaS Order Fulfillment Process and the flow how to manage the E2E customer tenant provision and license assignment.

Process

1. Receive new order ID and create new record in SharePoint Excel File: ESM SaaS Order Fulfillment Tracking List.xls and assign owner Boglarka Ronai
   (Old method was not working because of permissions on wiki page: https://rndwiki.houston.softwaregrp.net/confluence/display/ICS/ESM+SaaS+Order+Fulfillment+Tracking+List )
   1. CT Order Provision & License File Generation @Waldo Machado or @Hasan Ahmed Shaik 2. X4X Tenant Provision (NEW BUSINESS ONLY) @Miroslav Shindarov @Wenjun Sun 3. Assign License to Tenant @Miroslav Shindarov @Wenjun Sun 4. PCS – Create New Entitlement @Brindusa Kevorkian @Wei Shen 5. PCS - Create New Tenant Record and Link to Entitlement @Miroslav Shindarov @Wenjun Sun
2. Communication
   1. Using Teams Channel “ESM SaaS Order Provision Working Group” to communicate all order provisioning & license # questions
3. Update Status
   1. Once task is done, the owner update the status in the wiki page and Teams channel 2. @Boglarka Ronai to check overall progress and status