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hover:text-alarmalade-500" href="#content-top">How to deal with alert fatigue head-on</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#the-issue-of-alert-fatigue">The issue of alert fatigue</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#some-causes-of-alert-fatigue">Some causes of alert fatigue</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#practical-approaches-to-combat-alert-fatigue">Practical approaches to combat alert fatigue</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#treat-every-alert-as-an-incident">Treat every alert as an incident</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#filter-and-prioritize">Filter and prioritize</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#tune-your-thresholds">Tune your thresholds</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#look-for-patterns-and-groups">Look for patterns and groups</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#dont-be-afraid-to-remove-alerts">Don’t be afraid to remove alerts!</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#think-about-the-humans">Think about the humans</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#alert-fatigue-doesnt-have-to-be-the-rule">Alert fatigue doesn’t have to be the rule</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">How to deal with alert fatigue head-on</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/team">incident.io</a></span></div><div class="text-body-sm text-content-secondary">March 13, 2024<span> — <!-- -->10 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-dealing-with-alert-fatigue-head-on" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, 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/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">Everyone experiences stress at work—thankfully, it’s a topic folks aren’t shying away from anymore. </p><p class="">But for on-call engineers, alert fatigue is a phenomenon closer to home. Unfortunately, like stress, it can be just as insidious and drastically impact those it affects.</p><p class="">First discussed in the context of hospital settings, this phrase later entered engineering circles. Alert fatigue is when an excessive number of alerts overwhelms the individuals responsible for answering them, often over a prolonged period, resulting in missed or delayed responses, or them being ignored altogether</p><p class="">The impact of this fatigue can have an effect beyond the individual and can create significant risks for your organization.</p><p class="">But, if you approach on-call the right way, you can mitigate the impacts of alert fatigue or, better yet, avoid it altogether. Here, we&#x27;ll dive into the tactics teams can implement to address alert fatigue and its underlying causes.</p><h2 id="the-issue-of-alert-fatigue" class=""><a class="heading-link" href="#the-issue-of-alert-fatigue"><span class="icon icon-link"></span></a>The issue of alert fatigue</h2><p class="">Alert fatigue is a common issue impacting various sectors, including healthcare, aviation, IT, and engineering teams.</p><p class="">These days, teams are responsible for a vast web of complex products, all of which are used by user bases that are growing daily. Put together, the potential for incidents has increased significantly. And the impact these incidents can have can cause <em>a lot</em> of issues and pager noise.</p><figure class="not-prose !my-6 mx-auto pl-6 text-gray-900 text-xl border-l-2 border-orange-600 sm:text-2xl"><svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M25.983 17.068h5.608V28H19.605V15.617c0-4.834 1.356-8.626 4.069-11.378C26.459 1.413 30.234 0 35 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Zm-19.605 0h5.608V28H0V15.617C0 10.784 1.356 6.992 4.069 4.24 6.854 1.413 10.629 0 15.395 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Z" fill="currentColor"></path></svg><blockquote class="mt-4 text-gray-900 whitespace-pre-line">By treating every alert (or group of alerts) as an incident you can start to build up a picture of what you&#x27;re actually doing when they fire</blockquote></figure><p class="">The massive volume of alerts generated by the systems monitoring organizations’ products can overwhelm folks, leading to many ignored or dismissed alerts. This reality is precisely why it’s <em>imperative</em> for organizations to proactively address the causes and symptoms of alert fatigue before they spiral into something untenable.</p><h2 id="some-causes-of-alert-fatigue" class=""><a class="heading-link" href="#some-causes-of-alert-fatigue"><span class="icon icon-link"></span></a>Some causes of alert fatigue</h2><p class="">To address alert fatigue effectively, it helps to first understand its many causes.</p><ul><li><strong>An overwhelming volume of alerts: </strong>When responders are being bombarded with alerts left and right, it can be easy to eventually drown them all out as noise.</li><li><strong>A lack of ongoing alert management: </strong>Operationally mature teams do their best to ship new code with alerts to confirm it works as expected. Often these alerts are shipped, but not reviewed.</li><li><strong>The absence of clarity around triggered alerts: </strong>When responders look at an alert and wonder why it made it through in the first place, it can be easy to dismiss it. This becomes an issue when one legitimately important incident comes through during a barrage of inconsequential ones</li><li><strong>A lack of correlation between similar alerts: </strong>Several alerts being triggered for similar incidents is a common occurrence. But when these incidents aren’t appropriately grouped, it can lead to a feeling of “I’m dealing with multiple incidents at the same time,” even though they’re likely only dealing with one</li><li><strong>Poorly configured alert thresholds: </strong>If your alert threshold is really low, meaning even low severity or non-impacting issues cause alerts, then it can result in folks on-call responding to <em>many</em> incidents during the course of a shift. Down the line, this can lead to desensitization and delayed responses</li></ul><h2 id="practical-approaches-to-combat-alert-fatigue" class=""><a class="heading-link" href="#practical-approaches-to-combat-alert-fatigue"><span class="icon icon-link"></span></a>Practical approaches to combat alert fatigue</h2><p class="">Preventing alert fatigue is possible but it requires a proactive approach. Here are some practical steps to tackle this widespread issue head-on:</p><h3 id="treat-every-alert-as-an-incident" class=""><a class="heading-link" href="#treat-every-alert-as-an-incident"><span class="icon icon-link"></span></a>Treat every alert as an incident</h3><p class="">This is likely to feel a little uncomfortable, especially in a world where you’re drowning in alerts, but it’s the single most important change you can make to your workflow on the way to improving.</p><p class="">By treating every alert (or group of alerts) as an incident you can start to build up a picture of what you&#x27;re actually doing when they fire. This is vital in completing the feedback loop, and will quickly help you spot the alerts that correlate with no action, and those that are commonly linked to high severity incidents.</p><h3 id="filter-and-prioritize" class=""><a class="heading-link" href="#filter-and-prioritize"><span class="icon icon-link"></span></a>Filter and prioritize</h3><p class="">Another important change you can make is to ensure that alerts waking engineers out-of-hours genuinely require immediate attention. You want to avoid disturbing someone for low-priority alerts that could wait until their working day or be ignored altogether.</p><figure class="not-prose !my-6 mx-auto pl-6 text-gray-900 text-xl border-l-2 border-orange-600 sm:text-2xl"><svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M25.983 17.068h5.608V28H19.605V15.617c0-4.834 1.356-8.626 4.069-11.378C26.459 1.413 30.234 0 35 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Zm-19.605 0h5.608V28H0V15.617C0 10.784 1.356 6.992 4.069 4.24 6.854 1.413 10.629 0 15.395 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Z" fill="currentColor"></path></svg><blockquote class="mt-4 text-gray-900 whitespace-pre-line">Regular reviews of alert effectiveness, informed by team feedback and system changes, can help ensure alerts remain relevant and actionable.</blockquote></figure><p class="">In fact, there’s a debate to be had around whether low severity alerts should exist at all. If they’re purely informational and don’t require action, you could make a case that they should be replaced by dashboards.</p><p class="">If you’re linking alerts to incidents, an easy way to stay on top of whether the alerts require action is to include an <em>alert review</em> step as part of your post-incident processes.</p><p class="">If alerts were fired but didn’t provide a useful signal, or they were false alarms, they should be considered immediate candidates for reducing priority, or removal entirely. Conversely, an alert review step is a good opportunity to add alerts that might be missing!</p><div class="callout callout--radar"><h2 class=""><a class="heading-link" href="#undefined"><span class="icon icon-link"></span></a>Introducing incident.io On-call</h2><p class="">Connect all of your alerts, configure a schedule for every team, and have confidence that the right people will be notified every time 👇</p><p class=""></p><p class=""><a href="https://incident.io/on-call" target="_blank" rel="noopener noreferrer" class="cursor-pointer inline-block w-full text-center md:w-auto px-5 py-2 border-2 border-orange-600 font-medium text-md rounded-full transition-colors active:text-opacity-80 focus:outline-none focus:ring-2 focus:ring-offset-2 bg-orange-600 hover:bg-orange-700 hover:border-orange-700 !no-underline !text-white cta-button">Learn more</a></p></div><h3 id="tune-your-thresholds" class=""><a class="heading-link" href="#tune-your-thresholds"><span class="icon icon-link"></span></a>Tune your thresholds</h3><p class="">Often your alerts will be directionally good, but poorly tuned. Thresholds can feel like a moving target, but a review of metrics to understand your systems&#x27; normal operating ranges can quickly surface misconfigurations.</p><p class="">Regular reviews of alert effectiveness, informed by team feedback and system changes, can help ensure alerts remain relevant and actionable.</p><p class="">We’ve seen success in the past by introducing a recurring meeting to review the alerts that have been fired. If you sort your alerts by how often they’ve fired over the review period, and work from top to bottom, you can make a huge step forward in reducing noise by tackling the worst offenders.</p><h3 id="look-for-patterns-and-groups" class=""><a class="heading-link" href="#look-for-patterns-and-groups"><span class="icon icon-link"></span></a>Look for patterns and groups</h3><p class="">Effective alert consolidation and de-duplication can significantly reduce notification noise. By grouping alerts into incidents, you can start to track which ones fire for the same or similar underlying causes.</p><p class="">Many monitoring and alerting tools will allow you to configure alert suppression rules, which allow you to say “If alert X is firing, don’t tell me about alert Y.” A good example of this: If a database failure causes multiple services to alert, consider reconfiguring your alerts to avoid a barrage of noise.</p><h3 id="dont-be-afraid-to-remove-alerts" class=""><a class="heading-link" href="#dont-be-afraid-to-remove-alerts"><span class="icon icon-link"></span></a>Don’t be afraid to remove alerts!</h3><p class="">In our experience, people are far happier to add alerts than to remove them. It stands to reason since adding an alert provides a sense of security: “I can worry less if I know an alert will fire here.”</p><p class="">And it’s the reverse of this situation that makes removing alerts a less comfortable practice. When you ask about it, you’ll almost certainly hear: “But what if X happens and we don’t know about it?”</p><p class="">When it comes to removing alerts, here are a few things to consider:</p><ul><li><strong>When did the alert last fire?: </strong>Any alerts that have fired frequently and not provided a signal on a genuine issue should be removed. Any alerts that have provided mixed signals on real issues and false alarms should be candidates for reconfiguration first, and then removal.</li><li><strong>Do other alerts provide a higher signal?: </strong>If you have other alerts that provide more useful signals on genuine issues, then there’s little use to having duplicates. This will only contribute to the fatigue.</li><li><strong>If the alert is mostly noise, is it ever going to be useful?: </strong>Even if the alert helps to catch an incident some proportion of the time, if it fires false alarms most of the time, people will tune it out. Keeping this alert around is a net negative.</li></ul><h3 id="think-about-the-humans" class=""><a class="heading-link" href="#think-about-the-humans"><span class="icon icon-link"></span></a>Think about the humans</h3><p class="">The scheduling of on-call rotations greatly affects exposure to alerts. Strive for balance to prevent burnout, ensuring enough responders are in rotation without losing familiarity with the system.</p><figure class="not-prose !my-6 mx-auto pl-6 text-gray-900 text-xl border-l-2 border-orange-600 sm:text-2xl"><svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M25.983 17.068h5.608V28H19.605V15.617c0-4.834 1.356-8.626 4.069-11.378C26.459 1.413 30.234 0 35 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Zm-19.605 0h5.608V28H0V15.617C0 10.784 1.356 6.992 4.069 4.24 6.854 1.413 10.629 0 15.395 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Z" fill="currentColor"></path></svg><blockquote class="mt-4 text-gray-900 whitespace-pre-line">The best thing you can do is set up processes to ensure that, when folks are on call, they do so in a way that is fair for everyone involved. </blockquote></figure><p class="">It can be helpful to consider various scheduling types, like daily, weekly, or follow-the-sun rotations to accommodate geographical and workload diversity.</p><p class="">Here&#x27;s a quick breakdown of other rotation types you&#x27;ll come across, but there are many more!</p><ul><li><strong>Bi-weekly</strong>: The bi-weekly on-call schedule rotates team members every other week or twice a month</li><li><strong>Week and weekends</strong>: In a week/weekend schedule, one set of team members is on-call during the week, while another set takes over during the weekend. This schedule is handy when overnight hours are involved, as it allows employees to have breaks from night shifts</li><li><strong>Follow-the-sun</strong>: This schedule arranges on-call team members based on their work locations. Follow-the-sun schedules are ideal for remote teams with members across different geographic areas. It ensures that there is always an employee available during their regular work hours to handle incidents.</li></ul><h2 id="alert-fatigue-doesnt-have-to-be-the-rule" class=""><a class="heading-link" href="#alert-fatigue-doesnt-have-to-be-the-rule"><span class="icon icon-link"></span></a>Alert fatigue doesn’t have to be the rule</h2><p class="">It’s true that alert fatigue affects a lot of people on-call. But the good news is that more people are talking about it openly and are treating it as the exception, not the rule.</p><p class="">No one should be <em>expected</em> to be the hero for their organization and work days on end being on-call. No one should deal with dozens of low-severity alerts at 1 AM. The reality is that working these shifts is hard, disruptive, and can get in the way of personal life and responsibilities.</p><p class="">The best thing you can do is set up processes to ensure that, when folks are on-call, they do so in a way that is fair for everyone involved. </p><p class="">By making it a less stressful experience, you can help everyone do their best work, reduce operational risks, and ultimately deal with incidents much more effectively.</p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 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1.515.828 1.515 2.03v4.821h3v-5.156c0-2.766-1.476-4.063-3.437-4.063a2.98 2.98 0 0 0-2.72 1.524h.017V7.734h-3c.039.844 0 9 0 9"></path></svg></button><button title="X" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M15.751.729h3.067l-6.7 7.766L20 19.062h-6.172l-4.833-6.409-5.531 6.41H.394l7.167-8.307L0 .729h6.328l4.37 5.858zm-1.076 16.472h1.7L5.404 2.493H3.58z"></path></svg></button><button title="Reddit" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">More from On-call guide</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="a8e27f7d-e18c-41e2-be51-87b96710db63" class="group flex flex-col" href="/blog/setting-the-foundations-for-on-call"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Setting the foundations for on-call that’s fair, balanced, and human-focused" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F8f07075429e73b8de3157f84c566e94c2cadc8f3-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F8f07075429e73b8de3157f84c566e94c2cadc8f3-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F8f07075429e73b8de3157f84c566e94c2cadc8f3-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Setting the foundations for on-call that’s fair, balanced, and human-focused</h3><p class="text-body-sm line-clamp-2">Before you drop folks into a rota, it&#x27;s worthwhile to lay the groundwork for on-call that&#x27;s fair for everyone and protects your company as well.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">December 20, 2023</div></div></div></a><a id="763c2f35-672b-461f-9248-772bf263d2f3" class="group flex flex-col" href="/blog/on-call-rotation-best-practices"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Best practices for creating a reliable on-call rotation" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fcc0481391ac334e6bcac4ec812a12a4715427417-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fcc0481391ac334e6bcac4ec812a12a4715427417-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fcc0481391ac334e6bcac4ec812a12a4715427417-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Best practices for creating a reliable on-call rotation</h3><p class="text-body-sm line-clamp-2">By putting thought into how you structure your on-call rotation, you can set everyone up for success: your team and business.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">February 26, 2024</div></div></div></a><a id="570b21a8-e5cc-4e5a-8e42-e48ea2919e2c" class="group flex flex-col" href="/blog/a-practical-approach-to-on-call-compensation"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="A practical approach to on-call compensation" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc478a27be06d3aa5019443e442a35081217ed83e-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc478a27be06d3aa5019443e442a35081217ed83e-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc478a27be06d3aa5019443e442a35081217ed83e-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">A practical approach to on-call compensation</h3><p class="text-body-sm line-clamp-2">Deciding how, and if, you&#x27;re going to compensate folks for being on-call can be a tough conversation. Here, we outline several of the most common compensation structures you&#x27;ll come across.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">January 31, 2024</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path 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1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>How we work for the whole organization</li></ul></div><div class="flex justify-between items-center"><div class="w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 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Unfortunately, like stress, it can be just as insidious and drastically impact those it affects.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"26ef4adfbb2e\",\"_type\":\"block\",\"children\":[{\"_key\":\"aa135aa4061d0\",\"_type\":\"span\",\"marks\":[],\"text\":\"First discussed in the context of hospital settings, this phrase later entered engineering circles. Alert fatigue is when an excessive number of alerts overwhelms the individuals responsible for answering them, often over a prolonged period, resulting in missed or delayed responses, or them being ignored altogether\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"66c6179ddbbc\",\"_type\":\"block\",\"children\":[{\"_key\":\"e528a78179370\",\"_type\":\"span\",\"marks\":[],\"text\":\"The impact of this fatigue can have an effect beyond the individual and can create significant risks for your organization.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8955c4be84dd\",\"_type\":\"block\",\"children\":[{\"_key\":\"a06b625787df0\",\"_type\":\"span\",\"marks\":[],\"text\":\"But, if you approach on-call the right way, you can mitigate the impacts of alert fatigue or, better yet, avoid it altogether. Here, we'll dive into the tactics teams can implement to address alert fatigue and its underlying causes.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2ef2abfaa290\",\"_type\":\"block\",\"children\":[{\"_key\":\"1eadcaa8e13a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The issue of alert fatigue\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-the-issue-of-alert-fatigue\",\"slug\":\"the-issue-of-alert-fatigue\"}],\"style\":\"h2\"},{\"_key\":\"46feb50aed29\",\"_type\":\"block\",\"children\":[{\"_key\":\"8bafe7b5e3ea0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Alert fatigue is a common issue impacting various sectors, including healthcare, aviation, IT, and engineering teams.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bef828143dfb\",\"_type\":\"block\",\"children\":[{\"_key\":\"e7e8d4c9a011\",\"_type\":\"span\",\"marks\":[],\"text\":\"These days, teams are responsible for a vast web of complex products, all of which are used by user bases that are growing daily. Put together, the potential for incidents has increased significantly. And the impact these incidents can have can cause \"},{\"_key\":\"e1c7ee0a04651\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"a lot\"},{\"_key\":\"e1c7ee0a04652\",\"_type\":\"span\",\"marks\":[],\"text\":\" of issues and pager noise.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"044554e858a0\",\"_type\":\"pullquote\",\"markDefs\":null,\"quoteText\":\"By treating every alert (or group of alerts) as an incident you can start to build up a picture of what you're actually doing when they fire\"},{\"_key\":\"60c075c0d341\",\"_type\":\"block\",\"children\":[{\"_key\":\"b49a519a3dd0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The massive volume of alerts generated by the systems monitoring organizations’ products can overwhelm folks, leading to many ignored or dismissed alerts. This reality is precisely why it’s \"},{\"_key\":\"39889e173b311\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"imperative\"},{\"_key\":\"39889e173b312\",\"_type\":\"span\",\"marks\":[],\"text\":\" for organizations to proactively address the causes and symptoms of alert fatigue before they spiral into something untenable.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"109ba194e18c\",\"_type\":\"block\",\"children\":[{\"_key\":\"f2a56e38ff520\",\"_type\":\"span\",\"marks\":[],\"text\":\"Some causes of alert fatigue\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-some-causes-of-alert-fatigue\",\"slug\":\"some-causes-of-alert-fatigue\"}],\"style\":\"h2\"},{\"_key\":\"d4cdc0b26a6a\",\"_type\":\"block\",\"children\":[{\"_key\":\"31dcc0472d860\",\"_type\":\"span\",\"marks\":[],\"text\":\"To address alert fatigue effectively, it helps to first understand its many causes.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9fec4f911d2a\",\"_type\":\"block\",\"children\":[{\"_key\":\"2b19845919600\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"An overwhelming volume of alerts: \"},{\"_key\":\"ac1e0ccc1611\",\"_type\":\"span\",\"marks\":[],\"text\":\"When responders are being bombarded with alerts left and right, it can be easy to eventually drown them all out as noise.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"95f343461a73\",\"_type\":\"block\",\"children\":[{\"_key\":\"e3a50c9b7c8d0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"A lack of ongoing alert management: \"},{\"_key\":\"7323a64a6a0a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Operationally mature teams do their best to ship new code with alerts to confirm it works as expected. Often these alerts are shipped, but not reviewed.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"40471ac7aa9c\",\"_type\":\"block\",\"children\":[{\"_key\":\"cd49ebd1517e0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"The absence of clarity around triggered alerts: \"},{\"_key\":\"48e8ecd247590\",\"_type\":\"span\",\"marks\":[],\"text\":\"When responders look at an alert and wonder why it made it through in the first place, it can be easy to dismiss it. This becomes an issue when one legitimately important incident comes through during a barrage of inconsequential ones\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"41f5d81efbf0\",\"_type\":\"block\",\"children\":[{\"_key\":\"bd9e58bc92480\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"A lack of correlation between similar alerts: \"},{\"_key\":\"9854f22993740\",\"_type\":\"span\",\"marks\":[],\"text\":\"Several alerts being triggered for similar incidents is a common occurrence. But when these incidents aren’t appropriately grouped, it can lead to a feeling of “I’m dealing with multiple incidents at the same time,” even though they’re likely only dealing with one\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"5a4b87c89fd2\",\"_type\":\"block\",\"children\":[{\"_key\":\"ec3d0e8c56e50\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Poorly configured alert thresholds: \"},{\"_key\":\"18748a93fe810\",\"_type\":\"span\",\"marks\":[],\"text\":\"If your alert threshold is really low, meaning even low severity or non-impacting issues cause alerts, then it can result in folks on-call responding to \"},{\"_key\":\"18748a93fe811\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"many\"},{\"_key\":\"18748a93fe812\",\"_type\":\"span\",\"marks\":[],\"text\":\" incidents during the course of a shift. Down the line, this can lead to desensitization and delayed responses\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"00318b2cdb8c\",\"_type\":\"block\",\"children\":[{\"_key\":\"0fe2cf1043e30\",\"_type\":\"span\",\"marks\":[],\"text\":\"Practical approaches to combat alert fatigue\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-practical-approaches-to-combat-alert-fatigue\",\"slug\":\"practical-approaches-to-combat-alert-fatigue\"}],\"style\":\"h2\"},{\"_key\":\"d9eed83e4d52\",\"_type\":\"block\",\"children\":[{\"_key\":\"644675c627d90\",\"_type\":\"span\",\"marks\":[],\"text\":\"Preventing alert fatigue is possible but it requires a proactive approach. Here are some practical steps to tackle this widespread issue head-on:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d83329772f11\",\"_type\":\"block\",\"children\":[{\"_key\":\"3b279bef06af0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Treat every alert as an incident\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-treat-every-alert-as-an-incident\",\"slug\":\"treat-every-alert-as-an-incident\"}],\"style\":\"h3\"},{\"_key\":\"448a49c8cd69\",\"_type\":\"block\",\"children\":[{\"_key\":\"24b8a4221a960\",\"_type\":\"span\",\"marks\":[],\"text\":\"This is likely to feel a little uncomfortable, especially in a world where you’re drowning in alerts, but it’s the single most important change you can make to your workflow on the way to improving.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2ff71e0ad5ab\",\"_type\":\"block\",\"children\":[{\"_key\":\"8656c8f875510\",\"_type\":\"span\",\"marks\":[],\"text\":\"By treating every alert (or group of alerts) as an incident you can start to build up a picture of what you're actually doing when they fire. This is vital in completing the feedback loop, and will quickly help you spot the alerts that correlate with no action, and those that are commonly linked to high severity incidents.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7acea28777f5\",\"_type\":\"block\",\"children\":[{\"_key\":\"8963ea8d5aba0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Filter and prioritize\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-filter-and-prioritize\",\"slug\":\"filter-and-prioritize\"}],\"style\":\"h3\"},{\"_key\":\"c184bcb81b73\",\"_type\":\"block\",\"children\":[{\"_key\":\"aaa49e0349b40\",\"_type\":\"span\",\"marks\":[],\"text\":\"Another important change you can make is to ensure that alerts waking engineers out-of-hours genuinely require immediate attention. You want to avoid disturbing someone for low-priority alerts that could wait until their working day or be ignored altogether.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"325675431c66\",\"_type\":\"pullquote\",\"markDefs\":null,\"quoteText\":\"Regular reviews of alert effectiveness, informed by team feedback and system changes, can help ensure alerts remain relevant and actionable.\"},{\"_key\":\"c15cf724fb4a\",\"_type\":\"block\",\"children\":[{\"_key\":\"4766187e3b850\",\"_type\":\"span\",\"marks\":[],\"text\":\"In fact, there’s a debate to be had around whether low severity alerts should exist at all. If they’re purely informational and don’t require action, you could make a case that they should be replaced by dashboards.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7fda646f7fea\",\"_type\":\"block\",\"children\":[{\"_key\":\"f6dae62a78140\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you’re linking alerts to incidents, an easy way to stay on top of whether the alerts require action is to include an \"},{\"_key\":\"f6dae62a78141\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"alert review\"},{\"_key\":\"f6dae62a78142\",\"_type\":\"span\",\"marks\":[],\"text\":\" step as part of your post-incident processes.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"63e1c0a733ed\",\"_type\":\"block\",\"children\":[{\"_key\":\"980b69a870e10\",\"_type\":\"span\",\"marks\":[],\"text\":\"If alerts were fired but didn’t provide a useful signal, or they were false alarms, they should be considered immediate candidates for reducing priority, or removal entirely. 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Thresholds can feel like a moving target, but a review of metrics to understand your systems' normal operating ranges can quickly surface misconfigurations.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"edc5d561ac3d\",\"_type\":\"block\",\"children\":[{\"_key\":\"7ed81faf0a410\",\"_type\":\"span\",\"marks\":[],\"text\":\"Regular reviews of alert effectiveness, informed by team feedback and system changes, can help ensure alerts remain relevant and actionable.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"643f76ecdaa1\",\"_type\":\"block\",\"children\":[{\"_key\":\"d60c068264170\",\"_type\":\"span\",\"marks\":[],\"text\":\"We’ve seen success in the past by introducing a recurring meeting to review the alerts that have been fired. If you sort your alerts by how often they’ve fired over the review period, and work from top to bottom, you can make a huge step forward in reducing noise by tackling the worst offenders.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"31a3361ac996\",\"_type\":\"block\",\"children\":[{\"_key\":\"f84fc3eb5a7f0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Look for patterns and groups\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-look-for-patterns-and-groups\",\"slug\":\"look-for-patterns-and-groups\"}],\"style\":\"h3\"},{\"_key\":\"657e04acfdb6\",\"_type\":\"block\",\"children\":[{\"_key\":\"2d8be87059e60\",\"_type\":\"span\",\"marks\":[],\"text\":\"Effective alert consolidation and de-duplication can significantly reduce notification noise. By grouping alerts into incidents, you can start to track which ones fire for the same or similar underlying causes.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e80772efea69\",\"_type\":\"block\",\"children\":[{\"_key\":\"eb8e06d7086f0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Many monitoring and alerting tools will allow you to configure alert suppression rules, which allow you to say “If alert X is firing, don’t tell me about alert Y.” A good example of this: If a database failure causes multiple services to alert, consider reconfiguring your alerts to avoid a barrage of noise.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"41bbdc51ee15\",\"_type\":\"block\",\"children\":[{\"_key\":\"9d02865be5920\",\"_type\":\"span\",\"marks\":[],\"text\":\"Don’t be afraid to remove alerts!\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-dont-be-afraid-to-remove-alerts\",\"slug\":\"dont-be-afraid-to-remove-alerts\"}],\"style\":\"h3\"},{\"_key\":\"5d75cd1a9b3f\",\"_type\":\"block\",\"children\":[{\"_key\":\"3ca11333bbf10\",\"_type\":\"span\",\"marks\":[],\"text\":\"In our experience, people are far happier to add alerts than to remove them. It stands to reason since adding an alert provides a sense of security: “I can worry less if I know an alert will fire here.”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"0f794626a58f\",\"_type\":\"block\",\"children\":[{\"_key\":\"7eaf2ae8bb770\",\"_type\":\"span\",\"marks\":[],\"text\":\"And it’s the reverse of this situation that makes removing alerts a less comfortable practice. When you ask about it, you’ll almost certainly hear: “But what if X happens and we don’t know about it?”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3949460ed2c9\",\"_type\":\"block\",\"children\":[{\"_key\":\"ff231b0086020\",\"_type\":\"span\",\"marks\":[],\"text\":\"When it comes to removing alerts, here are a few things to consider:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bc640affe446\",\"_type\":\"block\",\"children\":[{\"_key\":\"362c683a6c1b0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"When did the alert last fire?: \"},{\"_key\":\"325bd7e705bf0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Any alerts that have fired frequently and not provided a signal on a genuine issue should be removed. Any alerts that have provided mixed signals on real issues and false alarms should be candidates for reconfiguration first, and then removal.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7c85df075237\",\"_type\":\"block\",\"children\":[{\"_key\":\"e48d82c9f6a20\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Do other alerts provide a higher signal?: \"},{\"_key\":\"c753cd01446b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you have other alerts that provide more useful signals on genuine issues, then there’s little use to having duplicates. This will only contribute to the fatigue.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e445dca0f05d\",\"_type\":\"block\",\"children\":[{\"_key\":\"197139da1c830\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"If the alert is mostly noise, is it ever going to be useful?: \"},{\"_key\":\"0652763f9e710\",\"_type\":\"span\",\"marks\":[],\"text\":\"Even if the alert helps to catch an incident some proportion of the time, if it fires false alarms most of the time, people will tune it out. 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Strive for balance to prevent burnout, ensuring enough responders are in rotation without losing familiarity with the system.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"990e992e538e\",\"_type\":\"pullquote\",\"markDefs\":null,\"quoteText\":\"The best thing you can do is set up processes to ensure that, when folks are on call, they do so in a way that is fair for everyone involved. \"},{\"_key\":\"9f1cc89c858e\",\"_type\":\"block\",\"children\":[{\"_key\":\"e1c0f2d702bc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"It can be helpful to consider various scheduling types, like daily, weekly, or follow-the-sun rotations to accommodate geographical and workload diversity.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"fb67a13a3601\",\"_type\":\"block\",\"children\":[{\"_key\":\"58218821bec20\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here's a quick breakdown of other rotation types you'll come across, but there are many more!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1c295daec45f\",\"_type\":\"block\",\"children\":[{\"_key\":\"151e0472a9510\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Bi-weekly\"},{\"_key\":\"151e0472a9511\",\"_type\":\"span\",\"marks\":[],\"text\":\": The bi-weekly on-call schedule rotates team members every other week or twice a month\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"54bcae6e9dd3\",\"_type\":\"block\",\"children\":[{\"_key\":\"40ba7eaf8ab30\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Week and weekends\"},{\"_key\":\"40ba7eaf8ab31\",\"_type\":\"span\",\"marks\":[],\"text\":\": In a week/weekend schedule, one set of team members is on-call during the week, while another set takes over during the weekend. 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