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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-152/">SRE Weekly Issue #152</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-152/">December 16, 2018</a>
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<a href="https://sreweekly.com/sre-weekly-issue-152/" title="Permalink to SRE Weekly Issue #152" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, VictorOps:</h2>
<p>SRE teams can leverage automation in chat to improve incident response and make on-call suck less. Learn the ins and outs about using automated ChatOps for incident response:</p>
<p><a href="http://try.victorops.com/sreweekly/automated-chatops-in-incident-response">http://try.victorops.com/sreweekly/automated-chatops-in-incident-response</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://willgallego.com/2018/12/09/support-driven-engineering-sde/" target="_blank">Support Driven Engineering (SDE)</a></div>
<div class="sreweekly-description">
<p>It&#8217;s hard to summarize all the awesome here, but it boils down to empathy, collaboration, and asking, &#8220;How can I help?&#8221;. These pay dividends all over an organization, especially in reliability.</p>
<p><small><em>Note: Will Gallego is my coworker, although I came across this post on my own.</em></small></p>
<p><small>Will Gallego</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://groups.google.com/a/chromium.org/forum/m/#!msg/ct-policy/fJwd8x7LFlA/hct3mVI1DwAJ" target="_blank">Temporary outage of Google CT Logs</a></div>
<div class="sreweekly-description">
<p>This followup post for a Google Groups outage was (fittingly) hidden away in a Google Group.</p>
<p><small><em>Thanks to Jonathan Rudenberg for this one.</em></small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://blog.github.com/2018-12-11-introducing-the-new-github-status-site/" target="_blank">Introducing the new GitHub Status Site</a></div>
<div class="sreweekly-description">
<p>Now I can link directly to specific incidents! I miss the graphs, though.</p>
<p><small>Jamie Hannaford — GitHub</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://twitter.com/amyngyn/status/1072576388518043656" target="_blank">@amyngyn on Twitter: root cause</a></div>
<div class="sreweekly-description">
<p>I laughed so hard I scared my cats:</p>
<blockquote><p>COWORKER: we need to find the root cause asap<br />
ME: <em>takes long drag</em> the root cause is that our processes are not robust enough to prevent a person from making this mistake<br />
COWORKER: amy please not right now&#8221;</p></blockquote>
<p>Great discussion in the thread!</p>
<p><small>Amy Nguyen</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.avweb.com/news/features/When-ATC-Says-Unable-222250-1.html" target="_blank">When ATC Says &#8216;Unable&#8217;</a></div>
<div class="sreweekly-description">
<p>In Air Traffic Control parlance, if a pilot or controller can&#8217;t satisfy with a request, they should state that they are &#8220;unable&#8221; to comply. It can be difficult to decide in the moment what one is <em>truly</em> &#8220;unable&#8221; to do. There are a lot of great lessons here that apply equally well to IT incident response.</p>
<p><small>Tarrance Kramer — AVweb</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://searchitoperations.techtarget.com/news/252454399/Enterprise-SREs-guide-devs-through-Kubernetes-in-production" target="_blank">Enterprise SREs guide devs through Kubernetes in production</a></div>
<div class="sreweekly-description">
<p>The common theme at KubeCon is that SRE teams at many companies produce reliable, reusable patterns for their developers to build with.</p>
<p><small>Beth Pariseau — TechTarget</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.endgame.com/blog/technical-blog/postmortem-beating-nats-race" target="_blank">Postmortem: Beating the NATS race</a></div>
<div class="sreweekly-description">
<p>This is the story of a tenacious fight to find out what went wrong during an incident. If you read nothing else, the Conclusion section has a lot of great tidbits.</p>
<p><small> Tony Meehan — Endgame</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://www.safetydifferently.com/restorative-just-culture-checklist/" target="_blank">Restorative Just Culture Checklist</a></div>
<div class="sreweekly-description">
<p>Here&#8217;s a new guide on how to apply Restorative Just Culture. This made me laugh:</p>
<blockquote><p>They also fail to address the systemic issues that gave rise to the harms caused, since they reduce an incident to an individual who needs to be ‘just cultured’.</p></blockquote>
<p><small>Sidney Dekker — Safety Differently</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://status.outreach.io/incidents/q50nj08d7cby">Outreach</a></li>
<li><a href="http://www.nsonestatus.net/incidents/znw8xy6lw122">NS1</a></li>
<li><a href="https://www.thesun.co.uk/money/7980553/boots-uk-website-down/">Boots</a></li>
<li><a href="http://www.businessinsider.com/uber-outage-leaves-customers-drivers-furious-2018-12">Uber</a></li>
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