2.1 KiB
2.1 KiB
Role and Responsibility
Strategic Responsibilities
- Own the reliability and performance of multiple SaaS Application Services. (APM, BPM, OpsB, NOM, ESM, DCA, SBM, ESM FedRAMP)
- Drive cloud modernization initiatives (e.g., containerization, EKS, CI/CD automation).
- Align cloud service delivery with customer SLAs, business growth, and compliance frameworks (e.g., FedRAMP, SBM).
- Interface with Sales, Product, Security, and Compliance to support new customer onboarding and cloud architecture reviews.
Operational Responsibilities
- Oversee 24x7 operation and monitoring of cloud platforms (AWS-based).
- Manage escalations, incidents, and root cause analysis.
- Coordinate patching, upgrades, hotfixes, and maintenance windows.
- Own service onboarding/offboarding workflows, including tenant provisioning and decommissioning.
People Management
- Performance management and coaching of global team members.
- Run weekly team syncs, monthly reviews, and ad-hoc cross-regional escalations.
Cloud Applications and Cloud Services KS Sessions
Session 1
- ITOM Cloud Application AWS Account Owner
- https://confluence.opentext.com/display/ICSD/ITOM+Cloud+AWS+Account+Overview
- AWS Account Admin ownership
- Responsibility of AWS Account Admin
- ITOM Cloud Application List
- ESM/ITOM Aviator/DCA/SBM: https://confluence.opentext.com/display/ICSD/ITOM+ESM+Cloud+Farm+Information
- OpsB/NOM Cloud Application List: https://confluence.opentext.com/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking
- APM Cloud Farm List: https://confluence.opentext.com/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information
- ITOM Cloud FinOps
- BI Reporting: https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1a3fceca-6563-4cc6-8218-d1d27f15e2f1/ReportSection?experience=power-bi
- Opentext FinOps Team AWS FinOps Dashboard
Session 2
- ITOM Cloud Application Version Currency
- Upgrade Plan
- ESM/FebRAMP Ops Change Calendar
- OpsB/NOM Ops Change Calendar
- Upgrade Plan Timeline
- Upgrade Plan