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absolute right-0 mr-6 sm:mr-8" style="width:1.5rem;height:1.5rem"><path fill-rule="evenodd" d="M4.22 6.22a.75.75 0 0 1 1.06 0L8 8.94l2.72-2.72a.75.75 0 1 1 1.06 1.06l-3.25 3.25a.75.75 0 0 1-1.06 0L4.22 7.28a.75.75 0 0 1 0-1.06Z" clip-rule="evenodd"></path></svg></div><div class="table-of-contents-mobile__Container-sc-1g3ebrb-0 ILNdO border-b border-color-mid-grey absolute bg-white overflow-y-auto w-full"></div><div class="overlay__Overlay-sc-j0b6or-0 dYTnoj"></div></div></aside><header class="vt-blog-editorial-header"><div class="vt-blog-editorial-header-back-row"><a href="/blog" class="vt-blog-editorial-header-back"><span aria-hidden="true">←</span> Blog</a></div><span class="vt-blog-editorial-hero-eyebrow"><a href="/blog/ably-engineering" class="vt-blog-editorial-hero-eyebrow-cat no-underline" data-testid="hero-kicker">Ably engineering</a></span><h1 id="article-heading" class="vt-blog-editorial-h1">Honest status reporting and AWS service status "truth" in a post-truth world</h1><p class="vt-blog-editorial-dek">AWS fell into the post-truth trap, providing false green in their status dashboard when all was not well.</p><div class="vt-blog-editorial-byline"><a href="/blog/author/matthew" class="vt-blog-editorial-byline-author"><img src="//www.gravatar.com/avatar/eed5c6e9e342b45e190e8de35cb9a132?s=250&d=mm&r=x" alt="Matthew O'Riordan" width="72" class="vt-blog-editorial-byline-avatar"/><span class="vt-blog-editorial-byline-name">Matthew O'Riordan</span><span class="vt-blog-editorial-byline-role">CEO and co-founder of Ably.</span></a><div class="vt-blog-editorial-byline-meta-col"><span class="vt-blog-editorial-byline-meta">Feb 10, 2017</span><span class="vt-blog-editorial-meta-dot">·</span><span class="vt-blog-editorial-byline-meta">5 min read</span></div></div><div class="vt-blog-editorial-header-rule" aria-hidden="true"></div></header><div class="vt-blog-editorial-grid"><article aria-labelledby="article-heading"><figure class="vt-blog-editorial-feature-figure"><img src="https://ik.imagekit.io/ably/ghost/prod/2019/05/proxy.duckduckgo.com-1.jpg?tr=w-1280,q-50" alt="Honest status reporting and AWS service status "truth" in a post-truth world" width="1280" class="w-full h-auto block"/></figure><div class="ghost-blog-post-body"><p><strong>This article was first published in February 2017, and most recently updated in January 2022 to add new links.</strong></p><hr><p><strong><em>TL;DR: Don’t trust AWS status reports, they’re misleading</em></strong>.</p><p>This morning at 1:00am the reporting systems for <a href="https://ww.ably.io/platform" rel="noopener">our Ably realtime platform</a> notified us of a whole range of service failures for one of our customers in a dedicated realtime cluster in AWS’ Northern California datacenter (us-west-1).</p><p>We investigated and discovered network partitioning along with other severe network failures. We checked the AWS status dashboard for information — nothing, all green. 30 minutes later AWS finally posted a status update with this:</p><figure class="kg-card kg-image-card"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*ClSgAjRsUnhaPSpoKBPPPg.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*ClSgAjRsUnhaPSpoKBPPPg.png?tr=w-380,q-50 380w,
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"></figure><p>Looking at the notice here is what it said:</p><figure class="kg-card kg-image-card"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*xmFKeF3tdEKdwNh6FOHK_A.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*xmFKeF3tdEKdwNh6FOHK_A.png?tr=w-380,q-50 380w,
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"></figure><p>Ok, that doesn’t sound too bad, let’s revisit the legend from the <a href="https://status.aws.amazon.com/" rel="noopener">AWS status dashboard</a>:</p><figure class="kg-card kg-image-card"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*annsHTb8OJDOwaL3C7V7nQ.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*annsHTb8OJDOwaL3C7V7nQ.png?tr=w-380,q-50 380w,
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"></figure><p>Great, so Amazon is telling us that everything is operating normally and there is a minor notice stating there are Network Connectivity issues. Here is what the cluster looked like:</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*zc_RSHffo7hWTJ8lVkH-xQ.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*zc_RSHffo7hWTJ8lVkH-xQ.png?tr=w-380,q-50 380w,
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*zc_RSHffo7hWTJ8lVkH-xQ.png?tr=w-760,q-50 760w,
|
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*zc_RSHffo7hWTJ8lVkH-xQ.png?tr=w-1520,q-50 1520w" sizes="
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"><figcaption>Network graphs at the time in that effected datacenter</figcaption></figure><p>And here is the net effect for that customer’s dedicated datacenter:</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*Uxq0g7k-avP45qRAV-pTOg.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*Uxq0g7k-avP45qRAV-pTOg.png?tr=w-380,q-50 380w,
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*Uxq0g7k-avP45qRAV-pTOg.png?tr=w-760,q-50 760w,
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"><figcaption>Router error rates</figcaption></figure><p>So we contacted our customer about the issue and discussed the options (we ended up setting up a new cluster for them in another region). However he visits the AWS status page and doubts our “truth” because quite rightly, he says everything is green. Here is what the status page looked like:</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*LV8mLFRrcqOPDdHFGPGJ-Q.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*LV8mLFRrcqOPDdHFGPGJ-Q.png?tr=w-380,q-50 380w,
|
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*LV8mLFRrcqOPDdHFGPGJ-Q.png?tr=w-760,q-50 760w,
|
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*LV8mLFRrcqOPDdHFGPGJ-Q.png?tr=w-1520,q-50 1520w" sizes="
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"><figcaption>AWS Status site dashboard</figcaption></figure><p>Right, so we doubted ourselves and considered that maybe this is just us. Looking at <a href="http://downdetector.com/status/aws-amazon-web-services" rel="noopener">downdetector.com</a> though that was clearly not the case:</p><figure class="kg-card kg-image-card"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*noXSgm8uwWerVBTDDafIhQ.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*noXSgm8uwWerVBTDDafIhQ.png?tr=w-380,q-50 380w,
|
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*noXSgm8uwWerVBTDDafIhQ.png?tr=w-760,q-50 760w,
|
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*noXSgm8uwWerVBTDDafIhQ.png?tr=w-1520,q-50 1520w" sizes="
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"></figure><p>Ok, so at this point we now knew that:</p><ul><li><strong>Amazon AWS flat out lies</strong> — considering a cloud based network accessible service to be “operating normally” when the network is not working is insane</li><li><strong>We cannot trust Amazon AWS status updates </strong>because the information provided to us about the severity of the issue or how quickly it will really be resolved</li></ul><p>We suspect if we had reached out to AWS in this post-truth world, this is what we would have got:</p><figure class="kg-card kg-image-card"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*BmlyqPNJ4wd4rUi1cTiQxQ.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*BmlyqPNJ4wd4rUi1cTiQxQ.png?tr=w-380,q-50 380w,
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*BmlyqPNJ4wd4rUi1cTiQxQ.png?tr=w-760,q-50 760w,
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"></figure><h3 id="so-what-should-have-happened">So what should have happened</h3><p>Fortunately that’s pretty simple — what we require is honesty and we expect AWS to err on the side of caution.</p><p>Here’s what we did at <a href="https://www.ably.io" rel="noopener">Ably</a> for our customers to notify them about what happened when we detected the fault:</p><ul><li>We had monitoring systems to tell us immediately there was a fault, which in turn created an incident automatically in <a href="https://status.ably.io" rel="noopener">our status site</a> within minutes of the problems in us-west-1.</li><li>We then manually <a href="https://status.ably.io/incidents/377" rel="noopener">updated the incident on our status site</a> with our commentary and emailed everyone signed up for status updates with the issue and what we were doing about it (which was to route traffic away from the faulty datacenter).</li><li>We took an honest approach and weren’t worried to show a bit of orange on our status site. Because if something is not operating as expected, then we are pretty sure that is not classified as “operating normally” and at best should be classified as “performance issues”. See our status dashboard below:</li></ul><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*V7yUO1VhlebTdPCbxRma9A.png" class="kg-image" alt="" loading="lazy" srcset="https://ik.imagekit.io/ably/ghost/medium/max/1600/1*V7yUO1VhlebTdPCbxRma9A.png?tr=w-380,q-50 380w,
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https://ik.imagekit.io/ably/ghost/medium/max/1600/1*V7yUO1VhlebTdPCbxRma9A.png?tr=w-760,q-50 760w,
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"><figcaption><a href="https://status.ably.io" data-href="https://status.ably.io" class="markup--anchor markup--figure-anchor" rel="noopener" target="_blank">Ably status dashboard at status.ably.io</a></figcaption></figure><ul><li>We updated our customers once this issue was resolved via email and on our status site.</li><li>We kept a record of what happened for customers to review in <a href="https://status.ably.io/incidents" rel="noopener">our incidents section</a>.</li></ul><h3 id="amazon-aws-you-can-and-should-do-better">Amazon AWS — you can and “should” do better</h3><p>Our plea to Amazon AWS is please don’t fall into this post-truth trap and aim to have false green in your status dashboard. Looking at your AWS status dashboard today, in spite of the fact that an entire datacenter was unusable for a few hours this morning, is completely green. There is so much green on the status page that we were unable to fit the screenshot in one image (max height of 30,000 pixel). Amazon, your AWS status page today has 38,000 vertical pixels of green!</p><p>We rely on AWS infrastructure to deliver our realtime data delivery platform. Amazon needs to take their downtime and issues more seriously, be more upfront about what’s going on, and not wait half an hour to report that a datacenter being offline is “operating normally”. It’s not like they don’t have resources that outstrip any other infrastructure provider, <a href="https://www.google.co.uk/search?%7Bgoogle:acceptedSuggestion%7Doq=amazon+hires+100%2C000+in+a+month&sourceid=chrome&ie=UTF-8&q=amazon+hires+100%2C000+in+a+month&gws_rd=ssl" rel="noopener">they’re hiring 100k employees in the next 18 months</a>.</p><p>Amazon AWS, we expect more of you. Please be honest.</p><h2 id="latest-from-ably-engineering">Latest from Ably Engineering</h2><ul><li><a href="https://ably.com/blog/channel-global-decoupling">Channel global decoupling for region discovery</a> ?</li><li><a href="https://ably.com/blog/github-repository-audit-tool">Conform and monitor with our GitHub repo audit tool</a></li><li><a href="https://ably.com/blog/best-practices-for-on-call-processes">Save your engineers' sleep: best practices for on-call processes</a></li><li><a href="https://ably.com/blog/how-we-load-tested-control-api">Squid game: how we load-tested Ably’s Control API</a></li><li><a href="https://ably.com/blog/no-we-dont-use-kubernetes">No, we don't use Kubernetes</a></li><li><a href="https://ably.com/blog/limits-aws-network-load-balancers">Balancing act: the current limits of AWS network load balancers</a></li></ul></div><aside class="vt-blog-editorial-tryit" aria-label="Try Ably"><div class="vt-blog-editorial-tryit-rule"></div><div><div class="vt-blog-editorial-tryit-kicker">Try it</div><h3 class="vt-blog-editorial-tryit-heading">Build dependable realtime in minutes.</h3><p class="vt-blog-editorial-tryit-body">Ably runs the same patterns we write about — in production, at scale. 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class="vt-blog-editorial-tile-meta"><span class="vt-blog-editorial-tile-meta-author">Huw McNamara</span><span class="vt-blog-editorial-meta-dot">·</span><span class="vt-blog-editorial-tile-meta-mono">Sep 13, 2022</span></div></div></a><a href="/blog/crdts-distributed-data-consistency-challenges" class="vt-blog-editorial-tile" data-testid="post-tile-crdts-distributed-data-consistency-challenges"><div class="vt-blog-editorial-tile-image"><img src="https://ik.imagekit.io/ably/ghost/prod/2021/10/blog-crdts-deep-dive.jpg?tr=w-768,q-50" alt="CRDTs solve distributed data consistency challenges" width="768" class="w-full h-full object-cover" loading="lazy"/></div><div><div class="vt-blog-editorial-tile-tag"><span class="vt-blog-editorial-badge">Ably engineering</span></div><h3 class="vt-blog-editorial-tile-title">CRDTs solve distributed data consistency challenges</h3><div class="vt-blog-editorial-tile-meta"><span class="vt-blog-editorial-tile-meta-author">Jo Stichbury</span><span 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