4.5 KiB
title, source, author, published, created, description, tags, kanban-plugin
| title | source | author | published | created | description | tags | kanban-plugin |
|---|---|---|---|---|---|---|---|
| shenwei | board |
Backlog
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🔼 Email to Nina about Achmea Pen Testing on EU3, WAF result reported
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🔼 Prepare JATO UX update notification to impacted customers, send to PM for review first
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🔺 Initial an email about WAF rules for OP
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⏫ send email to Alex and Philipp about convince TechM to migrate their FinOps to OP
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⏫ Onspring new evidence for TLS certificate
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⏫ Talk to Ellar about ITOM work utilization data, increase the project percentage for some senior person
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🔺 Check with Remi and Brindusa to add Time spent field in PCS for both Support and Service Request
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🔺 Change people % in Ellar shared spreadsheet
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⏫ Reply to Ken to provide more evidence and also check Onspring system the pending tasks
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⏫ Reply email about new EU farm kick off plan after comments from Mark Peter
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Update, please attached the updated evidence to close Onspring requests Master33541 and Master33560 based on what we gave last September 2024.
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🔼 Check EU28 Evonik customer license
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⏫ Check OpsB/NOM customer license expiration date in CT
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🔼 Raise ticket to request Power BI Pro license: Hello Wei, I have moved the ITOM Cloud Service Workspace to Fabric. You access should be restored. View access is free. Content creators can request a Power BI Pro license through the software request workflow https://go.opentext.com/softwarerequest $100 USD annually.
-Garrett
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🔼 Ask team to consolidate all important runbook and check who is the new owership of these runbooks
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⏫ ADAM Q4 Project List
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⏫ create unique DB user instead of smax-admin which can be cross used by OP/OpsB/NOM as tenant admin role
WIP
- 🔽 Prepare a wiki page to describe 'Troubleshooting as a service'
- ⏫ Track incident: IM3660374
- 🔺 Offline pods incident follow up
- 🔽 Review the Incident Management Meeting (SM9) record to understand detail process on top of it.
- 🔺 Prepare SD draft for Premium DR service for SocGen
- ⏫ Give a mapping table about time spent on each SaaS offerings so that we can give a consolidated team effort on customer tickets
Done
- 🔺 Refine the Premium DR service slides
- ⏫ Initial discussion about US24 unplanned maintenance which might have 2 hours downtime.
- 🔼 Give Wenjun a go command once confirmed Indra is ok with current proposals
- ⏫ Prepare the answers to Sales team about how we're going to perform the yearly DR testing
- ⏫ Provide Feb PCS, X4X data to Sajith
- 🔺 Update 25.1.2 customer notification with official doc link
- 🔼 Review ITOM AWS Cost Breakdown detail and reply to Samar and Melissa
- ⏫ Check with Wenjun about BI data stop sent since Feb 24
- 🔼 Update slides for SMAX/AC VDC readiness meeting
- 🔼 Schedule a meeting to discuss OT IT use case about direct access Vertica DB to fetch FinOps data
- 🔽 Prepare tomorrow's ESM Cloud Service weekly meeting
- ⏫ Prepare upgrade hyper care plan and detail explain what happened for US steel case
- 🔼 Check with Danny about how to submit security review request for OT IT vertica DB direct access case
- 🔼 Reply Ken's questions in team's chat
- ⏫ Send ESM RI plan to OT FinOps team
- 🔺 Send email notification to NOM customers for 3/9, 3/16 maintenance window about EKS upgrade
Tracking
- ⏫ Review patch /upgrade notification content with Dean - Boglarka to drive this
- 🔼 Assign task about create Jenkins job to check AWS Supperession list
- ⏫ Ask wenjun to follow up Dean's request about include ITOM Aviator in SMAX premium trial tenant provision
Archive
- ⏫ Update cost estimation about SG
- ⏫ Send ITOM ESM Monthly Report - Feb 2025
- ⏫ Schedule a meeting with team about Indra switch to OP
- 🔼 Update OT SM9 Assignment Group for Ops-ADM_ESM and Ops-ADM_OpsB to add new team members
- 🔼 Refine the on call list in Everbridge
- 🔺 Prepare ESM 25.1.2 Patch Notifications
- ⏫ Reply Florin's proposal
Archive
- 🔼 Reply to Lihi about non-commercial cloud related efforts
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