nexus/Archived/Work/ITOM Cloud Service Review Meeting.md

title, source, author, published, created, description, tags

title	source	author	published	created	description	tags
ITOM Cloud Service Review Meeting		shenwei

ITOM Cloud Service Review Meeting

ESM

• Current Status
  • Farm #, region,
  • EU managed
  • Team size
    • Major workload
      • Upgrade maintenance
      • Customer Cloud Service request → Show trend
      • Internal Cloud Service - Trial (SMAX, CMS Standalone, HCMX, ITOM Aviator), Unplanned change etc.
      • Customer driven project - UPN change,
      • Security
• Recent Plan and activity
  • Upgrade/Patch, SMAX helm transformation
  • New farm plan
  • ITOM Aviator productionize
• Issues & Gap
  • EU Ops engineer resource gap
  • FedRAMP resource gap
  • Product quality caused additional operation effort

Smart Observability

• Current Status
  • Instances #, customer #
  • Team size
    • Major workload
      • Cloud deployment automation certification
      • Paid customer cloud instance deployment, initial configuration
      • Trial Instance deployment
      • Maintain upgrade, upgrade validation
      • Customer
• Recent Plan and activity
  • 24.2 Upgrade/Patch
  • Support new product capability - AppO, CNO
• Issues & Gap
  • AWS Cost Control
  • Trial Instance control
  • NOM Ops resource gap
  • PCS Support case
  • RnD request cloud instance