1.7 KiB
1.7 KiB
Product-License-Management_686070229
ESM accounts workflow:
| Step # | 0. | 1. | 2. | 3. | 4. | 5. | 6. | 7. | 8. | |
|---|---|---|---|---|---|---|---|---|---|---|
| Who? | CSM rep. | CSM rep. | CSM rep. | SaaS Ops | CSM rep. | SaaS Ops | SaaS Ops | SaaS Ops | CSM rep. | |
| What? | Creating the Salesforce order | Generating the order's license in CT | Requesting a new SMAX account creation | Creating a new SMAX account | Providing new licenses | Provisioning new licenses | Notifying the customer | Updating tickets | Updating tickets | |
| Where? | Salesforce | Control Tower | SaaS Unified Tool | X4X | SaaS Unified Tool | BO (ESM), OO. (Autopass), JMX (UCMDB) | X4X | SaaS Unified Tool, Control Tower | ||
| How? | via Autopass |
Related articles:
- Converting the Named License to Concurrent License
- ESM license generation detail
- ESM products licensing provisioning (SMAX/HCMX, UCMDB/CMS/UD, OO)
- Full process of deploying licenses
- How to check ESM Tenant Product License Expiration
- Override UCMDB max probe number for a specific customer on SaaS
- Process for license
- Request ESM Products Internal Licenses