5.8 KiB
Process-for-license_709426883
Here you can fine a centralized licensing provisioning documentation:
Centralized Licensing Provisioning Documentation
1. Where Licensing Provisioning Tickets Are Logged and Picked Up
Primary Source: MF SaaS Unified Tool (UT system)
<0A><> MF SaaS Unified Tool
- Monitor emails from: saas-support-do-not-reply@saas.microfocus.com if the tickets are assigned to the user.
- Look for subject lines like:
"Ticket SR00389815 has been assigned to you - OrderFulfillment - UpdateAccount..."
- Monitor Teams channel: ESM SaaS Order Provision Working Group
⚠️ Note 1: The new user must be added to the chat. Request access from an existing user in the chat
⚠️ Note 2: Ignore ad-hoc requests via Teams from Customer Success Managers (CSMs).
2. Reference Documentation
Confluence Articles for basic knowledge:
- ESM Cloud Ops – New User Guide
- ITOM ESM License Units Conversion
- ESM License Generation Detail
Control Tower:
- Control Tower Orders example
- Using filters by Order ID, Account Name, or Product from “ More filters ” if known usually are mentioned in the UT ticket attachment.
3. Required Access Accounts
Pre-requisites:
✅ Get AWS access before BO access
✅ Get INFRA account before Unified Tool access
All sections below refer to the New User Guide:
| Account Type | Section in Guide |
|---|---|
| AWS Console | #1 |
| INFRA | #11 |
| SaaS Unified Tool (UT) | #12 |
| PCS WW (SMAX) | #5.1 |
| PCS EU SMAX | #5.2 |
| X4X (Internal Cloud Service) | #6 |
| Suite-Admin Personal Accounts | #13 |
UCMDB JMX Access: Request account from Alin Zirbo
4. Useful Links
Tool Link/Example
SMAX BO - https://-smax.saas.microfocus.com/bo
OO BO - https://oo.-smax.saas.microfocus.com/autopass/ls/license/tenant
UCMDB JMX Console - https://cms.-smax.saas.microfocus.com/jmx-console/
CMS BO - https://cms.-smax.saas.microfocus.com/ucmdb-browser/?customerID=<tenant#>&auth=db
5. Licensing Provisioning Process
Steps for SMAX & AMX Licensing
- Open SaaS Unified Tool (UT)
- Go to Service Catalog > Search Customer Request, open the SD# (e.g. SD00499039). Or if SR# known, open it directly.
- Download attached.xls file
- Extract the details:
- ESM farm, name of the customer, Tenant ID (correlated to CT Tenant ID) and identify the correct Tenant ID for ITOM products within PowerBI
- Open SMAX BO for the correct farm
- Locate Tenant ID or name of the customer
- In Excel file the license row holds the xml information that needs to be uploaded in SMAX BO, by copying the xml information and store it locally in a new xml file.
(eg. customerName_SMAX_40_Premium_licenses_prod.xml)
- In SMAX BO:
- Licenses > Upload > Select environment and import the xml created previously.
- Confirm “Success” status
- Option 1:
- Open the license uploaded, go to Allocation, use the Concurrent User or Names user license, Click on Allocate and Add to license pool
- Option 2:
- Go to License-Pools and identify the customer’s pool or create a new pool
- Open the relevant License Pool > Assignments and select the license that was uploaded previously and add the Capacity and Tenant
- Go to the customer tenant to double check the licenses added.
- Take a screenshot and attach it to the UT ticket and Teams Channel for Tenant provisioning
- Closing the UT ticket will close the Control Tower order automatically.
- Customer notification:
- Use X4X -> Set License Renewal offering
- Fill in: Farm, Customer, Tenant ID, license details
- Revoke the expired lienses:
- Bo > Tenants > Licenses > Select the license > Revoke & Save
- Upload the Excel file,.xml and Screenshots to SharePoint.
CMS Licensing (UCMDB)
Installation
- Open the UT ticket & download the attachment
- Open UCMDB JMX console using suite-admin credentials
- Search: addLicenseToPool
- Enter the license key from the excel file
- Click Invoke
- Check via viewLicenseCapacity
- Locate installed key
- In Allocation Form:
- Set customerID = SMAX Tenant ID
- NOTE: To identify the SMAX Tenant ID check the PowerBI link
- Set featured (first in license block)
- Enter full capacity
- Set customerID = SMAX Tenant ID
- Alternatively use allocateLicenseCapacity
- Validate via viewLicenseCapacity
CMS License Check (UCMDB Validation)
- Open CMS UCMDB in Browser
- Log in using cms-admin/password from Parameter Store if existing, or smax-admin/password from the correct Farm
- Click on question icon? -> About and check the Licenses and capacity