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---
title: "CAPA"
type: concept
tags: [incident-management, postmortem]
sources: [ctp-topic-30-managing-change]
last_updated: 2026-04-19
---
## Summary
CAPA（Corrective and Preventive Action，纠正和预防措施）是事故管理的重要组成部分，通过根因分析防止同类问题再次发生。
## Definition
CAPA 即 Post-mortem 回顾，目的是从事故中提取根因并预防同类问题再次发生。
## Aliases
- Corrective and Preventive Action：纠正和预防措施
- Post-mortem：事故回顾
## Process
1. 事故响应：立即采取行动缓解影响
2. 根因分析：识别问题的根本原因
3. 纠正措施：修复已发现的问题
4. 预防措施：制定措施防止同类问题再次发生
5. 文档记录：完整记录分析和改进措施
## Related Concepts
- [[Incident Management]]：事件管理，CAPA 的上游流程
- [[SRE]]：CAPA 的执行者
## Connections
- [[ctp-topic-30-managing-change]] ← is_the_source_for