Cloud Service Delivery内容整理

Cloud DevOps/Index.md

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+[[数据说明]]
+
+## **Team**
+[[ITOM Cloud Service Team]]
+[[Cloud Service Delivery 技术栈]]
+## **Product Readiness**
+
+[[ITOM Cloud Application SaaS Service Description]]
+
+ITOM SaaS Cloud Architecture
+Installation/Deployment Guide
+Interlock Meeting
+Performance Sizing Guide
+Product Release Process
+Product Purchase Process
+Support Oriented Training
+Ops Oriented Training
+Product Support-ability Tooling
+Product Diagnostic Tooling
+Customer Facing Doc Portal
+Cloud Simulation Environment
+Cloud Security Office Sign-Off
+Product Trial/PoC Procedure
+
+[[Cloud-Application-Cloud-Readiness-Check-List]]
+
+## **Deployment & Configuration**
+[[ITOM Cloud AWS Account Overview]]
+[[ITOM ESM Cloud Farm Information]]
+[[Cloud DevOps/ITOM APM AppPluse Cloud Farm Information]]
+
+Cloud Deployment Automation
+Product Provision Automation
+Product Configuration Automation
+Product License Management
+Cloud Cost Optimization/FinOps
+	[[ESM Cloud Infra Cost Review]]
+	[[ESM Cloud AWS Infra RI & Saving Plan]]
+	[[OpsBNOM Cloud Infra Cost Review]]
+	[[OpsBNOM AWS Infra RI & Saving Plan Proposal]]
+Cloud Capacity Management
+Business Data Collection/BI Analysis
+Off-Cloud to On-Cloud Migration
+Multi-Cloud Deployment
+
+## **Operation & Maintainence**
+
+Operational Runbook
+Monitoring
+Service Availibility Monitoring
+Alerting Response Process
+Product Version Upgrade
+Patch/Hotfix Process
+Configuration Management
+Disaster & Recovery
+Audit Compliance
+Incident Management
+Change Management
+Service Health Page
+
+## **Customer Support**
+
+Customer Order Fulfillment
+Customer On-boarding Process
+Support Ticketing Tool System
+Customer Cloud Service Offerings
+Customer Support Service SLA
+Customer Satisfaction Survey
+Customer Escalation Process & Path
+Service Availability Check & Monthly SLA 
+Service Level Agreement
+	[[ESM Monthly SLA Result]]
+Customer Notification Process
+
+## **Maturity Assessment**
+
+- Recoverability
+- Usability
+- Operability
+- Maintainability
+- Securability
+- Persistability
+- Mobility
+- Throttleability
+- Deployability
+- Reliability
+- Reusability
+- Accoutability
+- Durability
+- Troubleshootability
+- Defensibility
+- Extensibility
+- Auditability
+- Application Configurability
+- Observability
+- Visibility
+- Affordability
+- Adaptability
+
+## **Training Materials**
+- Newbie training
+- Record Training Session
+