Cloud Service Delivery内容整理

Clippings/ESM Cloud Infra Cost Review.md

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+---
+title: "ITOM Cloud Service Delivery : ESM Cloud Infra Cost Review"
+source: "http://127.0.0.1:8999/ESM-Cloud-Infra-Cost-Review_686065545.html"
+author:
+  - "[[Sunny Xia]]"
+published: 2025-04-11
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## Introduction
+
+This page presents all the ESM SaaS related cost review results.
+
+## 2025-07-15
+
+eu8+18: 18 unsued ebs reduce 250$ monthly +140 ebs's on gp2 which need to go on gp3=250$monthly REVIEWING
+
+## 2025-05-13
+
+1. \[EU-Managed eu28-eu32\] Change EBS from gp2 to gp3, save $64.00 per month REVIEWING
+2. \[EU-Managed eu28-eu32\] Remove unused EBS, save $10 per month REVIEWING
+3. \[EU-Managed eu28-eu32\] Upgrade the EKS version to 1.32 before 2025-07-23 for eu28 and eu32, to prevent $1000/mo extra cost on extend support REVIEWING Owner: Maricel EU28 upgrade planned on 2002-07-20, EU32 upgrade planned on 2025-07-17
+
+4\. \[EU-Managed eu28-eu32\] Remove SageMaker, save $240/mo REVIEWING
+
+## 2025-05-07
+
+1. Remove SageMaker, save REVIEWING Owner: Ting
+
+## 2025-04-07
+
+1. Set remove policy for EBS snapshots, save around $100/mo, the problem is that this cost is keep growing. NO PLAN Owner: Ting Checked that it's managed by velero.  
+	example: us24-prod-eks-cluster-dynamic-pvc-29b4c73e-edb7-49e1-9ca9-ce653f04ed57,
+2. Upgrade the EKS version to 1.32 before 2025-07-23, to prevent $6000/mo extra cost on extend support REVIEWING Owner: Ting, change together with CCoE new image, after 25.2 upgrade.
+3. US2-DEV
+	1. Change the op RDS from t3.xlarge > t4g.large, as the cpu usage is less than 5%, save around $100/mo depends on the usage REVIEWING Owner: Ting ask Sunny for a change.
+		2. Change the op RDS disk from io2 to gp3, as gp3 is cheaper and provide more IOPS, save around $ **500** /mo REVIEWING Owner: Ting  
+		1. make sure the future op database start with t4g.large and gp3
+				2. may be we can remove few instances, as there are 3 OP related RDS. NO PLAN
+		3. turn off the RDS if the system is not in use. save around $100~500/mo NO PLAN
+		4. remove manual RDS snapshot keep recent 30 days: $300+ REVIEWING Owner: Ting
+4. Apply the ecr storage cleanup solution: $ **500DONE** owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com)
+
+## 2025-03-28
+
+Reorganize the FinOps related tasks:
+
+1. EU18
+	1. Migrate "Tech Mahindra - YIT Prod-1947697" to new FinOps and then remove the old vertica, save around **$1300/m** REVIEWING owner: shenwei to check with PM
+2. US24
+	1. Remove the old vertica, save around $ **1500** /m It's stopped for a month, owner: Ting DONE 11 Apr 2025
+3. EU3
+	1. Migrate 4 remaining tenants from FinOps\_Classic to new FinOps and then remove the old vertica, save around **$1300/mo** REVIEWING owner: shenwei to check with presales
+4. US2
+	1. Decommission 920775298 and 263660258 which are using FinOps\_Classic, then remove the vertica, save around $ **500** /mo REVIEWING Lingyan has confirmed with Alex Dominic Savio William. Owner: shenwei
+
+## 2025-03-25
+
+1. Add RI and SP on EU28, saved around **$1300/mo** DONE 25 Mar 2025
+2. Add RI for OpenSearch on US2-PROD (Covering US2/US6), save 339$/mo DONE 25 Mar 2025
+3. Add RI for OpenSearch on EU8, save 339$/mo. DONE 25 Mar 2025
+4. Based on the system usage, resize us2 smax RDS m6g.4xlarge → r6g.2xlarge, cms RDS r6g.2xlarge → r6g.xlarge, save around $ **1100** /mo DONE
+
+## 2025-02-27
+
+1. Change all the EC2 instances from m5/r5 to m6i/r6i with better performance REVIEWING
+	1. Asked RnD to test the new instance type. if we choose m6a/r6a can save around $3000+/m without performance improvements [Feature 2481012 - \[Cost saving\] \[SaaS\] Suppor AMD EC2 servers which can save up to $3000/month on SaaS](https://internal.almoctane.com/ui/entity-navigation?p=97002/32001&entityType=work_item&id=2481012)
+		2. And m6g/r6g can save even more like 9000$, but most likely it's not working, pending RnD for testing. NO PLAN Danny: Arm-Based EC2 cannot be used for worker node, because our applications are not built for ARM processors!
+
+## 2025-01-08
+
+1. Cleanup SMAX EFS, save around $ **1500/m**, owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com)  
+	JP12-STG,EU3,US7,US2-Prod,US6,EU8,AP10 DONE 28 Mar 2025
+2. US6
+	1. After decommission Ford, resize the farm, save around $400/mo DONE  
+		Also Dick's Sporting good just onboard, we may not change the sizing, but make sure to remove files on efs.
+3. EU3
+	1. Decommission legacy Carbon server and ALBs, save around $200/m DONE
+
+## 2024-12-11
+
+1. EU18
+	1. Change the op RDS from t3.xlarge > t3.large, as the cpu usage is less than 5%, save around $120/m DONE
+		2. Change the RDS disk from io2 to gp3, as gp3 is cheaper and provide more IOPS, save around $350/m DONE
+2. EU3
+	1. Change the op RDS from t3.xlarge > t3.large, as the cpu usage is less than 5%, save around $120/m DONE
+		2. Change the RDS disk from io2 to gp3, as gp3 is cheaper and provide more IOPS, save around $350/m DONE
+3. us24
+	1. Change the op RDS from t3.xlarge > t3.large, as the cpu usage is less than 5%, save around $120/m DONE
+4. RI for OP RDS save around $100/m DONE
+
+## 2024-09-20
+
+1. Terminate the old bastion node. Save around $300/m. DONE
+
+## 2024-08-28
+
+1. Turn off the auto RDS backup, as we have the "AWS Backup service". Save around $300/m. DONE
+	1. us2-prod oomt, eu18-prod oo/cms/smax, ap10 oomt, ca16 oo/cms/smax, jp12-stg cms/oo/smax.
+2. Finish the Helm Post-transformation tasks, save more than $100/m. REVIEWING
+3. Remove the OMT ingress (16.43$ \* 12 = $197). Reviewing the situation with RnD, RnD may provide a step to do it. REVIEWING  
+	[https://docs.microfocus.com/doc/SMAX/24.2/TransformSmaxToHelmBased#Clean\_up\_OMT\_resources\_in\_the\_OMT\_namespace](https://docs.microfocus.com/doc/SMAX/24.2/TransformSmaxToHelmBased#Clean_up_OMT_resources_in_the_OMT_namespace)
+	[Issue 2323030 - \[Doc\] \[SaaS\] Remove unnessary OMT resoruces after helm transformation.](https://internal.almoctane.com/ui/entity-navigation?p=97002/32001&entityType=work_item&id=2323030)
+
+## 2024-07-08
+
+1. Clean up the RDS backup tables in the database (not saving money but preventing the cost to increase) REVIEWING
+	1. Audit (rnd review)
+		2. revinfo (rnd confirmed to truncate) need a change
+		3. bak tables (ops review)
+
+## 2024-05-14
+
+1. Change all workers volume type from gp2 to gp3. Save around $ **1000/m**. Plan with CCoE ami change PLANNED
+2. OpenSearch on US2-Dev Around 800$ Plan to decommission DONE owner: Ting
+3. EU18
+	1. Reduce the vertica data node size from m4.4xlarge to r5.2xlarge: Save $600/m NO PLAN owner: Scott
+4. Review the backup procedure for potential issues on cost
+	1. Change the kms key os RDS, so that we can enable incremental backup. Can save around $ **2000** +/m REVIEWING Solution is ready, requires a downtime
+5. Need to check the saving plan usage 80%~90%, need to check with Vinay. List the number DONE 25 Mar 2025 by lingyan, coverage 99% by the company
+6. Remove the us2-dev EKS [smax-cluster-us2dev](https://us-west-2.console.aws.amazon.com/eks/home?region=us-west-2#/clusters/smax-cluster-us2dev) in 551360491749: $300/m DONE By Ting
+7. Review the saving plan for us26 Owner:Lingyan DONE 25 Mar 2025 by lingyan, coverage 99% by the company
+
+## 2024-05-08
+
+1. Change cross-region retention from 14 days to 7 days DONE [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com)
+2. Remove the local backup generated by cross-region backup owner: DONE [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com)
+3. Cleanup SMAX EFS to reduce the cost: $ **2000**, owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com)  
+	,JP12-STG,EU3,US7,US2-Prod,US6,EU8,AP10 DONE
+4. Checking if we can change the backup type to cold backup for efs owner: NO PLAN [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com)
+5. Remove the us1 EKS in 361684190412, as it cost $400 for eks extended support owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) DONE
+6. check the ecr storage cleanup solution: $ **800** owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com)  
+	\--US2-dev,EU3-Prod,US7-Prod DONE
+7. Check the CMS efs cleanup solution with rnd owner: [Ling-yan Meng](https://rndwiki.houston.softwaregrp.net/confluence/display/~lingyan.meng@microfocus.com) DONE [Clean up CMS log files](https://rndwiki.houston.softwaregrp.net/confluence/display/ICS/Clean+up+CMS+log+files)  
+	1. Cleanup CMS EFS to reduce the cost: $ **500** owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) DONE
+		2. US2-dev,US2-Prod,EU3,US7,US24 Done
+		3. JP12,BR14,CA16,US26 Done
+
+## 2024-04-28
+
+1. US6/EU8/AP10/EU18
+	1. EU8
+		1. remove not used tenant-export/tenant-import 400GB packages: 200$ DONE
+
+## 2024-03-25
+
+1. US6/EU8/AP10/EU18
+	1. AP10
+		1. remove manual RDS snapshot keep recent 30 days: $85 DONE
+				2. remove unused ALB (save 16.43$ \* 7 = 115$ ) Check FQDN and traffic, peer review before removal REVIEWING  
+			1. [acd2b58c6b3fc40a3a911c79dd0f8105-7bb8644d3ea49e82.elb.ap-southeast-2.amazonaws.com](http://acd2b58c6b3fc40a3a911c79dd0f8105-7bb8644d3ea49e82.elb.ap-southeast-2.amazonaws.com/) (k8s-itsmatbx-itomngin-1af9765940)
+						2. [internal-SMAX-EKS-ALB-832470617.ap-southeast-2.elb.amazonaws.com](http://internal-smax-eks-alb-832470617.ap-southeast-2.elb.amazonaws.com/)
+						3. [internal-CMS-ALB-1420616780.ap-southeast-2.elb.amazonaws.com](http://internal-cms-alb-1420616780.ap-southeast-2.elb.amazonaws.com/)
+						4. [internal-cms-smax-integration-605090270.ap-southeast-2.elb.amazonaws.com](http://internal-cms-smax-integration-605090270.ap-southeast-2.elb.amazonaws.com/) (should be the legacy integration)
+						5. [internal-k8s-ap10prodcmsalb-99eed8dbd4-1596301489.ap-southeast-2.elb.amazonaws.com](http://internal-k8s-ap10prodcmsalb-99eed8dbd4-1596301489.ap-southeast-2.elb.amazonaws.com/)
+						6. [internal-k8s-oopublic-e2b012afab-1414584707.ap-southeast-2.elb.amazonaws.com](http://internal-k8s-oopublic-e2b012afab-1414584707.ap-southeast-2.elb.amazonaws.com/)
+						7. [internal-k8s-ap10auditalb-f2e1f6a5de-476511256.ap-southeast-2.elb.amazonaws.com](http://internal-k8s-ap10auditalb-f2e1f6a5de-476511256.ap-southeast-2.elb.amazonaws.com/)
+		2. US6
+		1. remove manual RDS snapshot keep recent 30 days: $ **300** + DONE
+				2. remove unused ALB (save 16.43$ \* 8 = 131$ ) Check FQDN and traffic, peer review before removal REVIEWING
+			1. [ad2b5ab2128d842a4ab7a8479b91d6ca-5f7aeea4304fc4ab.elb.us-west-2.amazonaws.com](http://ad2b5ab2128d842a4ab7a8479b91d6ca-5f7aeea4304fc4ab.elb.us-west-2.amazonaws.com/) (k8s-itsmaohs-itomngin-b928fd8ff6)
+						2. [internal-SMAX-ALB-1780068998.us-west-2.elb.amazonaws.com](http://internal-smax-alb-1780068998.us-west-2.elb.amazonaws.com/)
+						3. [internal-subdomain-testing-1383237556.us-west-2.elb.amazonaws.com](http://internal-subdomain-testing-1383237556.us-west-2.elb.amazonaws.com/)
+						4. [internal-CMS-ALB-103193064.us-west-2.elb.amazonaws.com](http://internal-cms-alb-103193064.us-west-2.elb.amazonaws.com/)
+						5. [internal-ALB-For-Integration-1506362286.us-west-2.elb.amazonaws.com](http://internal-alb-for-integration-1506362286.us-west-2.elb.amazonaws.com/)
+						6. [internal-k8s-us6prodcmsalb-05d13e29f6-1782663167.us-west-2.elb.amazonaws.com](http://internal-k8s-us6prodcmsalb-05d13e29f6-1782663167.us-west-2.elb.amazonaws.com/)
+						7. [internal-k8s-oomtpublic-8b587340e7-989485052.us-west-2.elb.amazonaws.com](http://internal-k8s-oomtpublic-8b587340e7-989485052.us-west-2.elb.amazonaws.com/)
+						8. [internal-k8s-us6auditalb-b4c1ac47bd-1257080049.us-west-2.elb.amazonaws.com](http://internal-k8s-us6auditalb-b4c1ac47bd-1257080049.us-west-2.elb.amazonaws.com/)
+		3. EU8
+		1. remove manual RDS snapshot keep recent 30 days: $ **400** + DONE
+				2. remove unused ALB (save 16.43$ \* 8 = 131$ ) Check FQDN and traffic, peer review before removal REVIEWING
+			1. [internal-CMS-ALB-EU8-50066461.eu-central-1.elb.amazonaws.com](http://internal-cms-alb-eu8-50066461.eu-central-1.elb.amazonaws.com/)
+						2. [internal-k8s-eu8cmsext-09c603805a-1635150560.eu-central-1.elb.amazonaws.com](http://internal-k8s-eu8cmsext-09c603805a-1635150560.eu-central-1.elb.amazonaws.com/)
+						3. [internal-EU8-ALB-For-Integration-1099466715.eu-central-1.elb.amazonaws.com](http://internal-eu8-alb-for-integration-1099466715.eu-central-1.elb.amazonaws.com/)
+						4. [af67eb4c5555d47aab1230aaeafbfcfd-82a881994f2d96b7.elb.eu-central-1.amazonaws.com](http://af67eb4c5555d47aab1230aaeafbfcfd-82a881994f2d96b7.elb.eu-central-1.amazonaws.com/) (k8s-itsmah3c-itomngin-c4e78faf0f)
+						5. [internal-SMAX-ALB-582960966.eu-central-1.elb.amazonaws.com](http://internal-smax-alb-582960966.eu-central-1.elb.amazonaws.com/)
+						6. [internal-EU8-ALB-For-Integration-1099466715.eu-central-1.elb.amazonaws.com](http://internal-eu8-alb-for-integration-1099466715.eu-central-1.elb.amazonaws.com/)
+						7. [aff85e03390924d0c9a6eae56cf2b525-6a24d3a3cd2ad390.elb.eu-central-1.amazonaws.com](http://aff85e03390924d0c9a6eae56cf2b525-6a24d3a3cd2ad390.elb.eu-central-1.amazonaws.com/) (this one has traffic on 80, k8s-itsmah3c-itomngin-21d82011c2)
+						8. [internal-k8s-oomtpublic-8f26407304-488986183.eu-central-1.elb.amazonaws.com](http://internal-k8s-oomtpublic-8f26407304-488986183.eu-central-1.elb.amazonaws.com/)
+		4. EU18
+		5. US6-STG
+		1. (us-east-1) remove manual RDS snapshot keep recent 30 days: $40+ DONE
+				2. (us-west-2) remove manual RDS snapshot keep recent 30 days: $100+ DONE
+2. JP12/BR14/CA16
+	1. JP12
+		1. remove manual RDS snapshot keep recent 30 days: $70 DONE
+		2. BR14
+		3. CA16
+		4. jp12-stg
+		1. remove manual RDS snapshot keep recent 30 days: $40 DONE
+3. US2/US2-DEV/US24
+	1. US2
+		1. remove manual RDS snapshot keep recent 30 days: $ **1000** + DONE
+		2. US2-DEV
+		1. remove manual RDS snapshot keep recent 30 days: $200+ DONE
+				2. (us-east-1) remove manual RDS snapshot keep recent 30 days: $20+ DONE
+		3. US24
+		1. remove manual RDS snapshot keep recent 30 days: $20 DONE
+4. EU3/US7
+	1. EU3
+		1. remove manual RDS snapshot keep recent 30 days: $ **500** + DONE
+		2. US7
+		1. remove manual RDS snapshot keep recent 30 days: $ **500** + DONE
+5. EU22/US26
+	1. EU22
+		2. US26
+		1. remove manual RDS snapshot keep recent 30 days DONE
+				2. CMS RDS r6g.4xlarge -> r6g.2xlarge (save $800) last 4 weeks peak CPU 10% DONE
+
+## 2023-12-19
+
+Make sure to **check and keep the max\_connections**
+
+1. US6/EU8/AP10/EU18
+	1. AP10
+		1. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 12% DONE
+		2. US6
+		1. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 6% DONE
+		3. EU8
+		1. OO RDS
+			1. m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 15% DONE
+						2. IO1 3000 -> GP3 IOPS 12000 (save $300) DONE
+		4. EU18
+		1. SMAX RDS m6g.4xlarge -> r6g.2xlarge (save $300) last 4 weeks peak CPU 18% DONE
+				2. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 9% DONE
+2. JP12/BR14/CA16
+	1. JP12
+		1. SMAX RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 13% DONE
+				2. CMS RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 6% DONE
+				3. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 14% DONE
+		2. BR14
+		1. CMS RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 9% DONE
+				2. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 5% DONE
+		3. CA16
+		1. SMAX RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 5% DONE
+				2. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 4% DONE
+		4. jp12-stg
+		1. OO RDS: m5.2xlarge → r6g.xlarge DONE
+3. US2/US24
+	1. US2
+		1. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 19% DONE
+4. EU3/US7
+	1. EU3
+		1. CMS RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 15% DONE
+				2. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 17% DONE
+		2. US7
+		1. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 10% DONE
+
+## 2023-11-30
+
+1. US6/EU8/AP10/EU18
+	1. US6
+		1. CMS RDS: IO1 10000 IOPS → GP3 IOPS ($1093.5 → $86.25) DONE
+				2. SMA RDS:
+			1. r6g.4xlarge → r6g.2xlarge (save $1312) Last 4 week free memory more than 80G, CPU less than 30%. **Check and keep the max\_connections** DONE
+						2. GP2 → GP3 DONE
+				3. ~~CMS RDS: m6g.4xlarge → r6g.2xlarge ($823 -> $741 → $463) Need to wait till **Dec 18th** for RI expiration for $463 Last 4 weeks CPU < 30%, Min Free memory 31G  
+			~~As the load on 7th Dec is higher than 60%.
+				4. Remove manual & backup snapshots, keep recent 30 days: $400+ DONE
+		2. EU8
+		1. SMA RDS: GP2 4500G → GP3 4500G 18000 IOPS 1000 MBPS ($1229 → $1616 ) Last 4 week IOPS peak time: 17000-18000, MBPS peak time: 450 MBPS DONE As the us6 worked, we can plan the eu8 change
+			1. We can only switch to 18000 IOPS 500 MBPS at first and keep monitoring, if required, increase to 1000 MBPS, it will require less than $100 per month. Based on the monitoring, we need to change the MBPS from 500 MBPS to 1000 MBPS. DONE
+				2. Remove manual & backup snapshots keep recent 30 days: $1000+DONE
+				3. Disable EFS throughput mode for monitoring: $350 DONE
+		3. AP10
+		1. Remove manual & backup snapshots keep recent 30 days: $100+ DONE
+2. JP12/BR14/CA16
+	1. JP12
+		1. Remove manual & backup snapshots keep recent 30 days: $50+DONE
+		2. BR14
+		1. Remove manual & backup snapshots keep recent 30 days: $150+DONE
+		3. CA16
+		1. Remove manual & backup snapshots keep recent 30 days: $50+DONE
+3. US2/US24
+	1. US2
+		1. SMA RDS: IO1 2000G 3000 IOPS → GP3 2000G 12000 IOPS ($1100→ $460) Last 4 week IOPS peak time: 2500-4000, MBPS peak time: 70-150 MBPS DONE
+				2. CMS RDS: IO1 500G 3000 IOPS → GP3 500G 12000 IOPS ($1100→ $460) Last 4 week IOPS peak time: 2500-4000, MBPS peak time: 70-150 MBPSDONE
+		2. US24
+		1. SMA RDS:
+			1. m6g.2xlarge → r6g.xlarge ($998→ $726) DONE
+						2. disable multi-AZ: save $363 DONE
+				2. OO RDS: m6g.2xlarge → r6g.xlarge ($499 →$363) **Check and keep the max\_connections** DONE
+				3. Vertica
+			1. ~~Reduce the vertica data node number from 3 to 1~~
+						2. Reduce the vertica data node size from r5.8xlarge to r5.4xlarge: $1600 DONE
+
+**Need to request RI before Dec 18th. [Wei Shen](https://rndwiki.houston.softwaregrp.net/confluence/display/~wei.shen2@microfocus.com)**
+
+**Improve the instance type to newer version. RnD**
+
+**Backup policy: keep only one month.**
+
+Check us2 tenant FinOps usage, may be it's been moved to us24?
+
+[https://us2-smax.saas.microfocus.com:443/saw/ess?TENANTID=920775298](https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=920775298)
+
+Posted by lmeng2 at Mar 28, 2025 02:39 EDT

Cloud DevOps/Cloud Application Cloud Readiness Check List.md

@@ -0,0 +1,31 @@
+---
+title: "ITOM Cloud Service Delivery : Cloud Application Cloud Readiness Check List"
+source: "http://127.0.0.1:8999/Cloud-Application-Cloud-Readiness-Check-List_682933055.html"
+author:
+  - "[[Wei Shen]]"
+published: 2024-12-27
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## Introduction
+
+The purpose of this document is to define and describe the standards that are required from any modernized application that about to on-board to SaaS.
+
+## Modernized Applications
+
+Any product/Application that developed for SaaS only and desired to be at some level of Dev/Ops and continuously delivery approach
+
+|  | **Cloud Readiness** | **Description** |
+| --- | --- | --- |
+|  | Saleable | - Complete product definition in Control Tower with SKUs clearly defined - Complete license generation strategy |
+| Deployability  Configurability | Cloud Deployment & Configuration | - Cloud Applications can be deployed on a given Cloud platform in a fully or partially automated manner. - All required feature and functional configuration management should be provided through a Web/API enabled interface. Like enable tenant capabilities |
+| Availability | HA & Self Recovery | - HA, Load Balancing and Fault Tolerance testing - App recover automatically after machine restart in order to maintain stability - Restarting App service will restore all node functionality and integrations - DB/File System connection should restore automatically after an issue (ex, network connectivity) without restarting the App service and should document the problem in the logs. |
+| Maintainability | Upgrade/Patch | - Cloud application component to be upgraded, patched or functions changed in a standard and predictable manner. Maintainability requires backward compatibility through 2 or more releases to enable maintenance activities to occur online. |
+| Recoverability | Backup & Restore | - Cloud Application has a complete data backup and recovery solution with well-documented backup and recovery procedures that have been validated and tested |
+| Observability | Monitoring | - Expose application health for monitoring - node\\component\\farm\\tenant\\integration - Implement application monitoring and thresholds based on best practices - Major functionality monitoring (APM/BPM) for SLA calculation - Implement usage\\load\\performance monitoring on farm\\components based on best practices - Runbooks – resolutions for each alert that will be handled by the NOC/Ops |
+|  | Documentation | - SaaS Customer facing documentation portal - Internal documentations for Ops like deployment guide, upgrade, sizing guide, backend integration, APIs, affected functionality in case of a component failure, troubleshooting guide etc. |
+| Observability | Performance & Capacity | - Measure performance and load and share metrics - number of users\\transactions\\requests the farm can handle - Measure and determine farm capacity in term of number of tenants and their footprint - Provide runbook in case farm limit reached its threshold (Example - Add another Server) - Expose metrics of customer product usage - Can be implemented with the help of Tableau\\Power BI reporting based on what expose. Like License usage, tenant information etc. |
+| Securability  Defensibility | Security | - Capability and awareness of the application to defend itself against incorrect usage. Both accidental and purposeful. Like develop WAF rules to protect Cloud Applications |
+|  | Service Management | - Define what services from the customer's perspective will need to be fulfilled by the SaaS Ops team when the product goes live. A detailed service catalog needs to be listed as well as an instruction document of the services to be completed - Customer-oriented service catalogs need to be defined as corresponding service offerings and made available to customers through support tooling. The service offering requires a complete definition of the scope of the service and the information, documentation, etc. that needs to be provided. |

Cloud DevOps/Cloud Service Delivery 技术栈.md

@@ -0,0 +1,327 @@
+
+# CSD团队技术栈 
+
+**角色**: Senior Manager of Cloud Service Delivery (ITOM Cloud Service Team)
+
+---
+
+## 📊 核心组件架构
+
+### 1️⃣ AWS 云基础设施层 (IaaS)
+
+#### 计算服务
+
+- **EC2** - 虚拟服务器实例（用于ITOM SaaS应用部署）
+- **Auto Scaling** - 自动扩展管理
+- **ECS/EKS** - 容器编排（可选微服务架构）
+- **Lambda** - 无服务器函数（自动化任务）
+- **CloudWatch** - 基础设施监控
+
+#### 存储服务
+
+- **RDS** - 关系型数据库（应用数据存储）
+- **S3** - 对象存储（文档、备份、日志存储）
+- **EBS** - 块存储（EC2数据卷）
+- **ElastiCache** - 缓存层（Redis/Memcached）
+
+#### 网络服务
+
+- **VPC** - 虚拟私有云（隔离网络环境）
+- **ALB/NLB** - 负载均衡器
+- **Route 53** - DNS管理
+- **VPN/Direct Connect** - 混合连接
+
+#### 安全与合规
+
+- **IAM** - 身份与访问管理
+- **Security Group** - 防火墙规则
+- **KMS** - 密钥管理服务
+- **Secrets Manager** - 机密存储
+- **CloudTrail** - 审计日志
+- **AWS Shield/WAF** - DDoS防护
+
+---
+
+### 2️⃣ 产品与应用层
+
+#### ITOM核心产品
+
+- **ITOM ESM（Enterprise Service Management）** - 服务管理SaaS
+- **ITOM OpsBNOM（Operations Business Networking Operations Management）** - 运维管理SaaS
+- **ITOM APM** - 应用性能管理（AppPluse）
+
+#### 应用配置
+
+- 多租户架构隔离
+- 数据库实例划分
+- 应用版本管理
+
+---
+
+### 3️⃣ DevOps与部署自动化
+
+#### CI/CD工具集
+
+- **Jenkins** - 持续集成/部署流程
+- **AWS CodeBuild** - 构建服务
+- **AWS CodeDeploy** - 部署自动化
+- **GitLab/GitHub** - 源代码管理
+
+#### 基础设施即代码 (IaC)
+
+- **Terraform** - 基础设施管理
+- **CloudFormation** - AWS原生IaC
+- **UCMDB** - 本公司产品配置管理
+- **Chef/Puppet** - 配置编排（可选）
+
+#### 部署自动化脚本
+
+- Bash/Python - 运维脚本
+- 产品提供自动化（Product Provision Automation）
+- 产品配置自动化（Product Configuration Automation）
+
+---
+
+### 4️⃣ 监控与可观测性
+
+#### 监控服务
+
+- **CloudWatch** - AWS本地监控
+    - 指标收集
+    - 日志聚合
+    - 自定义仪表板
+
+#### 性能监控
+
+- **Prometheus** - 应用性能监控
+- **OpenTelemetry** 应用层探针深入产品内部进行监控管理
+- **分布式追踪** - 请求链路追踪
+- **性能基线管理** - 性能指标基线
+- **Grafana** 监控数据展示，基于数据图形进行指标监控
+
+#### 告警与响应
+
+- **CloudWatch Alarms** - 告警规则
+- **SNS/SES** - 告警通知
+- **PagerDuty/Opsgenie** - 事件响应（可选）
+- **告警响应流程** - Alerting Response Process
+
+#### 日志管理
+
+- **CloudWatch Logs** - 应用日志
+- **S3日志存储** - 长期归档
+- **日志分析工具** - 日志查询分析
+
+---
+
+### 5️⃣ 成本优化与FinOps
+
+#### 成本分析工具
+
+- **AWS Cost Explorer** - 成本分析
+- **CloudHealth** - 账单管理
+- **自定义BI分析** - Power BI -Business Data Collection/BI Analysis
+
+#### 成本优化策略
+
+- **预留实例 (RI)** - Reserved Instances 购买管理
+- **储蓄计划 (SP)** - Saving Plans规划
+- **按需调度** - 定时启停实例
+- **Right-Sizing** - 实例规格优化
+
+#### 成本追踪
+
+- ESM Cloud Infra Cost Review
+- OpsBNOM Cloud Infra Cost Review
+- 成本标签策略（Cost Allocation Tags）
+
+---
+
+### 6️⃣ 容量与性能管理
+
+#### 容量规划
+
+- **Cloud Capacity Management** - 容量规划
+- **性能指标收集** - Performance Sizing Guide
+- **云模拟环境** - Cloud Simulation Environment
+
+#### 扩展管理
+
+- Auto Scaling策略
+- 负载测试工具
+- 容量预测模型
+
+---
+
+### 7️⃣ 灾难恢复与业务连续性
+
+#### 备份与恢复
+
+- **AWS Backup** - 集中备份管理
+- **RDS自动备份** - 数据库备份
+- **EBS快照** - 卷快照
+
+#### 灾难恢复
+
+- **多可用区（Multi-AZ）** - 高可用部署
+- **跨区域复制** - 异地备份
+- **RTO/RPO规划** - 恢复时间目标
+- **Disaster & Recovery Plan** - 灾难恢复计划
+
+#### 业务连续性
+
+- **Service Availability Monitoring** - 服务可用性监控
+- **Service Health Page** - 状态页面
+- **故障转移自动化** - Failover automation
+
+---
+
+### 8️⃣ 支持与服务工具
+
+#### 支持系统
+
+- **支持票务系统** - Support Ticketing Tool System
+- **知识库系统** - 诊断工具、诊断信息库
+- **客户门户** - Customer Facing Doc Portal
+
+#### 诊断工具集
+
+- **产品诊断工具** - Product Diagnostic Tooling
+- **产品支持性工具** - Product Support-ability Tooling
+- **日志收集工具** - 系统诊断脚本
+
+#### 文档与培训
+
+- **安装部署指南** - Installation/Deployment Guide
+- **运维手册** - Operational Runbook
+- **培训材料** - Training Materials & 新员工培训
+
+---
+
+### 9️⃣ 治理与合规
+
+#### 变更管理
+
+- **变更管理流程** - Change Management
+- **发布流程** - Product Release Process
+- **补丁管理** - Patch/Hotfix Process
+
+#### 审计与合规
+
+- **Audit Compliance** - 审计追踪
+- **访问控制** - IAM权限
+- **合规检查清单** - Cloud-Application-Cloud-Readiness-Check-List
+- **安全审批** - Cloud Security Office Sign-Off
+
+#### 配置管理
+
+- **配置管理数据库 (CMDB)** - Configuration Management
+- **配置版本控制** - 配置历史追踪
+
+---
+
+### 🔟 客户服务与运营
+
+#### 客户生命周期管理
+
+- **客户试用/PoC** - Product Trial/PoC Procedure
+- **客户订购流程** - Customer Order Fulfillment
+- **客户入职流程** - Customer On-boarding Process
+- **产品提供自动化** - Automated Provisioning
+
+#### 服务质量管理
+
+- **SLA管理** - Service Level Agreement
+- **月度SLA统计** - ESM Monthly SLA Result
+- **可用性检查** - Service Availability Check & Monthly SLA
+- **客户满意度调查** - Customer Satisfaction Survey
+
+#### 事件与问题管理
+
+- **事件管理流程** - Incident Management - SMAX (本公司产品)
+- **客户升级路径** - Customer Escalation Process & Path - SMAX (本公司产品)
+- **通知流程** - Customer Notification Process - SMAX (本公司产品)
+
+---
+
+## 🏗️ 技术栈分层架构图
+
+```
+┌─────────────────────────────────────────────────────────────┐
+│                   客户服务层 (Customer Facing)               │
+│  • 支持门户  • SLA管理  • 客户通知  • 满意度调查              │
+└─────────────────────────────────────────────────────────────┘
+                              ↓
+┌─────────────────────────────────────────────────────────────┐
+│               应用与服务层 (Application)                     │
+│  • ITOM ESM  • ITOM OpsBNOM  • ITOM APM (AppPluse)          │
+│  • 配置管理  • 许可证管理  • 版本管理                        │
+└─────────────────────────────────────────────────────────────┘
+                              ↓
+┌─────────────────────────────────────────────────────────────┐
+│            运维与运营层 (Operations & Maintenance)           │
+│  • 监控告警  • 日志分析  • 性能优化  • 容量管理              │
+│  • 灾难恢复  • 备份管理  • 事件管理  • 变更管理              │
+└─────────────────────────────────────────────────────────────┘
+                              ↓
+┌─────────────────────────────────────────────────────────────┐
+│            DevOps与自动化层 (DevOps/Automation)             │
+│  • CI/CD工具  • IaC框架  • 部署自动化  • 配置管理            │
+│  • Terraform  • CloudFormation  • CodePipeline               │
+└─────────────────────────────────────────────────────────────┘
+                              ↓
+┌─────────────────────────────────────────────────────────────┐
+│         AWS 云基础设施层 (AWS Infrastructure)                │
+│  • 计算 (EC2/ECS/Lambda)                                    │
+│  • 存储 (RDS/S3/EBS)                                        │
+│  • 网络 (VPC/ALB/Route53)                                   │
+│  • 安全 (IAM/KMS/SecurityGroup)                             │
+│  • 监控 (CloudWatch/CloudTrail)                             │
+│  • 成本 (Cost Explorer/RI/SP)                               │
+└─────────────────────────────────────────────────────────────┘
+```
+
+---
+
+## 🎯 主要产品成熟度评估维度
+
+CSD团队需要持续评估以下技术维度：
+
+|维度|说明|关键工具/流程|
+|---|---|---|
+|**Recoverability**|恢复能力|AWS Backup, RDS自动备份, 灾难恢复计划|
+|**Reliability**|可靠性|CloudWatch监控, SLA管理, 可用性检查|
+|**Operability**|可操作性|运维手册, 自动化工具, 运维培训|
+|**Maintainability**|可维护性|配置管理, 版本控制, 补丁管理|
+|**Securability**|安全性|IAM, KMS, Security Groups, 审计日志|
+|**Observability**|可观测性|CloudWatch, APM, 日志分析, 分布式追踪|
+|**Deployability**|可部署性|CI/CD管道, IaC框架, 自动化部署|
+|**Scalability**|可扩展性|Auto Scaling, 负载均衡, 容量管理|
+|**Affordability**|成本性|Cost Explorer, RI/SP优化, FinOps分析|
+|**Troubleshootability**|可故障排查|诊断工具, 日志聚合, 性能分析|
+
+---
+
+## 📋 CSD团队关键职责与技术支撑
+
+### 作为Senior Manager，需要关注的关键领域：
+
+1. **战略层** - 产品云就绪度、多云部署策略、迁移路线图
+2. **架构层** - SaaS架构设计、高可用设计、安全架构
+3. **运营层** - 自动化程度、成本控制、SLA达成
+4. **人才层** - 团队技能评估、培训计划、流程优化
+5. **工具层** - 技术栈完整性、工具集成度、自动化水平
+
+---
+
+## 🚀 建议的优化方向
+
+- ✅ 增强基础设施自动化程度（Terraform/CloudFormation）
+- ✅ 完善可观测性（分布式追踪、日志集中管理）
+- ✅ 优化成本管理（FinOps体系化）
+- ✅ 提升灾难恢复能力（RTO/RPO优化）
+- ✅ 建立完整的自助服务平台
+
+---
+
+**文档版本**: 1.0 | **更新日期**: 2026年 | **作用域**: ITOM Cloud Service Team

Cloud DevOps/ESM Cloud Farm Version Tracking.md

@@ -0,0 +1,51 @@
+---
+title: "ITOM Cloud Service Delivery : ESM Cloud Farm Version Tracking"
+source: "http://127.0.0.1:8999/ESM-Cloud-Farm-Version-Tracking_684925423.html"
+author:
+  - "[[Wei Shen]]"
+published:
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## ESM Cloud Farms
+![[IMG-20260907140355573.png]]
+
+| Farm             | ###### SMAX/HCMX | ###### SMAX/HCMX  ###### PATCH/HOTFIX                                                                      | ###### UD/UCMDB | ###### UD/UCMDB  ###### PATCH/HOTFIX | ###### OO | ###### OO  ###### PATCH/HOTFIX | ###### AUDIT | ###### AUDIT  ###### PATCH/HOTFIX | ###### AUTOMATION  ###### CENTER | ###### OPERATIONPLATFORM | ###### OPERATIONPLATFORMPATCH/HOTFIX | ###### OMT | ###### FINOPS(Classic) | ###### EKS VERSION |
+| ---------------- | ---------------- | ---------------------------------------------------------------------------------------------------------- | --------------- | ------------------------------------ | --------- | ------------------------------ | ------------ | --------------------------------- | -------------------------------- | ------------------------ | ------------------------------------ | ---------- | ---------------------- | ------------------ |
+| ###### US2-DEV   | 25.3             | 25.3.2                                                                                                     | 25.3            | 25.3.2                               | 25.3      | 25.3.2                         | 25.3         | 25.3.2                            | N/A                              | N/A                      |                                      | N/A        | N/A                    | 1.31               |
+| ###### JP12-STG  | 25.3             | 25.3.1                                                                                                     | 25.3            | 25.3.1                               | 25.3      | 25.3.1                         | 25.3         | 25.3.1                            | N/A                              | N/A                      | N/A                                  | 25.3.1     | N/A                    | 1.31               |
+| ###### AP10-PROD | 25.3             | 25.3.1                                                                                                     | 25.3            | 25.3.1                               | 25.3      | 25.3.1                         | 25.3         | 25.3.1                            | N/A                              | N/A                      | N/A                                  | 25.3.1     | N/A                    | 1.31               |
+| ###### BR14-PROD | 25.2             | 25.2.2  25.2.2 HF1  25.2.2 HF2                                                                             | 25.2            | 25.2.2.HF1                           | 25.2      | 25.2.2                         | 25.2         | 25.2.2                            | N/A                              | N/A                      | N/A                                  | 25.2.2     | N/A                    | 1.31               |
+| ###### CA16-PROD | 25.3             | 25.3.1                                                                                                     | 25.3            | 25.3.1                               | 25.3      | 25.3.1                         | 25.3         | 25.3.1                            | N/A                              | N/A                      | N/A                                  | 25.3.1     | N/A                    | 1.31               |
+| ###### EU3-PROD  | 25.3.1           | 25.3 LP HF                                                                                                 | 25.3            | 25.3.1                               | 25.3      | 25.3.1                         | 25.3         | 25.3.1                            | 25.3.1                           | 25.3                     | 25.3.1                               | 25.3.1     |                        | 1.31               |
+| ###### EU8-PROD  | 25.2             | 25.2.2  25.2.2 HF10  25.2 LP HF                                                                            | 25.2            | 25.2.2.HF2                           | 25.2      | 25.2.2                         | 25.2         | 25.2.2                            | N/A                              | N/A                      | N/A                                  | 25.2.2     | N/A                    | 1.31               |
+| ###### EU18-PROD | 25.2             | 25.2.2  25.2.2 HF1  25.2.2 HF2   25.2.2 HF10  25.2.2 HF14                                                  | 25.2            | 25.2.2.HF1                           | 25.2      | 25.2.2                         | 25.2         | 25.2.2                            | N/A                              | 25.2                     |                                      | 25.2       |                        | 1.31               |
+| ###### EU28-PROD | 25.2             | 25.2.2  25.2.2 HF1  25.2.2 HF225.2.2 HF7                                                                   | 25.2            | 25.2.2.HF1                           | 25.2      | 25.2.2                         | 25.2         | 25.2.2                            | N/A                              | N/A                      | N/A                                  | N/A        | N/A                    | 1.31               |
+| ###### EU38-PROD | 25.3             | 25.3.1                                                                                                     | 25.3            | 25.3.1                               | N/A       | N/A                            | 25.3         | 25.3.1                            | N/A                              | N/A                      | N/A                                  | N/A        | N/A                    | 1.31               |
+| ###### JP12-PROD | 25.2             | 25.2.2  25.2.2 HF2  25.2.2 HF2                                                                             | 25.2            | 25.2.2.HF1                           | 25.2      | 25.2.2                         | 25.2         | 25.2.2                            | N/A                              | N/A                      | N/A                                  | 25.2       | N/A                    | 1.31               |
+| ###### SA34-PROD | 25.3             | 25.3.1                                                                                                     | 25.3            | 25.3.1                               | 25.3      | N25.3.1                        | 25.3         | 25.3.1                            | N/A                              | N/A                      | N/A                                  | N/A        | N/A                    | 1.31               |
+| ###### US2-PROD  | 25.2             | 25.2.2  25.2.2 HF1  25.2.2 HF2                                                                             | 25.2            | 25.2.2.HF1                           | 25.2      | 25.2.2                         | 25.2         | 25.2.2                            | N/A                              | N/A                      | N/A                                  | 25.2.2     |                        | 1.31               |
+| ###### US6-PROD  | 25.2             | 25.2.0.HF225.2.2 HF1   25.2.2.HF1                                                                          | 25.2            | 25.2.2.HF1                           | 25.2      | 25.2.2                         | 25.2         | 25.2.2                            | N/A                              | N/A                      | N/A                                  | 25.2.2     | N/A                    | 1.31               |
+| ###### US7-PROD  | 25.3             | 25.3.1                                                                                                     | 25.3            | 25.3.1                               | 25.3      | 25.3.1                         | 25.3         | 25.3.1                            |                                  | N/A                      | N/A                                  | 25.3.1     |                        | 1.31               |
+| ###### US24-PROD | 25.2             | 25.2.2  25.2.2 HF1  25.2.2 HF2  25.2.2 HF5  25.2.2 HF8  25.2.2 HF10  25.2.2 HF11  25.2.2 HF12  25.2.2 HF13 | 25.2            | 25.2.2.HF1                           | 25.2      | 25.2.2                         | 25.2         | 25.2.2                            | 25.2                             | 25.2                     | N/A                                  | 25.2.2     |                        | 1.31               |
+| ###### US26-PROD | 25.2             | 25.2.2   25.2.2 HF1   25.2.2 HF2                                                                           | 25.2            | 25.2.2.HF1                           | N/A       | N/A                            | 25.2         | 25.2.2                            | N/A                              | N/A                      | N/A                                  | 25.2.2     | N/A                    | 1.31               |
+
+## AIS Cloud Aviator Farms
+
+| Farm | ###### AVIATOR | ###### AVIATOR  ###### PATCH/HOTFIX | ###### EKS VERSION |
+| --- | --- | --- | --- |
+| ###### US30-STG-ITOMAVIATOR | 25.3 | 25.3.2 | 1.31 |
+| ###### EU30-PROD-ITOMAVIATOR | 25.3 | 25.3.1  25.3.1.HF1 | 1.31 |
+| ###### EU32-PROD-ITOMAVIATOR | 25.3 | 25.3.0 | 1.31 |
+
+## DCA Cloud Farms
+
+|  | ###### SERVICE TYPE | ###### ITOM DCA | ###### EKS VERSION | ###### STATUS |
+| --- | --- | --- | --- | --- |
+| ###### EU3-TRIAL-DCA | ~~DCA Premium~~ | 23.4 GA | 1.30 |  |
+| ###### EU4-STG-DCA | DCA Premium | 23.4 GA |  | IN USE |
+| ###### EU2-PROD-DCA | DCA Premium | 23.4 GA |  | IN USE |
+| ###### US8-STG-REPORTING | SA Reporting | 23.4 GA |  | IN USE |
+| ###### US6-PROD-REPORTING | SA Reporting | 23.4 GA |  | IN USE |

Cloud DevOps/ESM Monthly SLA Result.md

@@ -0,0 +1,48 @@
+---
+title: "ITOM Cloud Service Delivery : ESM Monthly SLA Result"
+source: "http://127.0.0.1:8999/ESM-Monthly-SLA-Result_686070050.html"
+author:
+  - "[[Yun Zhao]]"
+published:
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## SMAX SLA
+
+|  | Aug   2025 | July 2025 | June 2025 | May 2025 | Apr 2025 | Mar 2025 | Feb 2025 | Jan 2025 | Dec 2024 | Nov 2024 | Oct 2024 | Sept 2024 | Aug   2024 | Jul   2024 | Jun   2024 | May   2024 | Apr   2024 | Mar   2024 | Feb   2024 | Jan   2024 |
+| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
+| ###### EU3-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US7-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US2-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US6-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### EU8-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.975% |
+| ###### AP10-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### JP12-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### BR14-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99,836% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US24-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### CA16-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### EU18-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99,884% | 100% |
+| ###### US26-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US28-PROD | 100% | 100% | 100% | 99.993% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |  |  |  |  |  |  |
+| ###### SA34-PROD | 100% | 100% | 100% |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
+
+## CMS SLA
+
+|  | Aug 2025 | July 2025 | June 2025 | May 2025 | Apr 2025 | Mar 2025 | Feb 2025 | Jan 2025 | Dec 2024 | Nov 2024 | Oct 2024 | Sep 2024 | Aug 2024 | Jul   2024 | Jun   2024 | May 2024 | Apr   2024 | Mar   2024 | Feb   2024 | Jan   2024 |
+| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
+| ###### EU3-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US7-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.481% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US2-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.497% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US6-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.372% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### EU8-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.959% | 99.975% | 100% | 99.922% | 99.921% | 99.920% | 99.977% |
+| ###### AP10-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### JP12-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### BR14-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.447% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US24-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.523% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### CA16-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.422% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### EU18-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US26-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.413% | 100% | 100% | 100% | 100% | 100% | 100% |
+| ###### US28-PROD | 100% | 100% | 100% | 99.926% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |  |  |  |  |  |  |
+| ###### SA34-PROD | 100% | 100% | 100% |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |

Cloud DevOps/ITOM APM AppPluse Cloud Farm Information.md

@@ -0,0 +1,14 @@
+---
+title: "ITOM Cloud Service Delivery : ITOM APM AppPluse Cloud Farm Information"
+source: "http://127.0.0.1:8999/ITOM-APM-AppPluse-Cloud-Farm-Information_691150242.html"
+author:
+  - "[[Wei Shen]]"
+published:
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## APM (10)
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><td><p><strong>AWS</strong> <strong>Account ID</strong></p></td><td><p><strong>AWS A</strong> <strong>ccount</strong> <strong>Alias</strong></p></td><td><p><strong>AWS</strong> <strong>Region</strong></p></td><td><p><strong>AWS Region Location</strong></p></td><td><p><strong>APM Cloud Farms</strong></p></td><td><p><strong>FQDN</strong></p></td><td><p><strong>APM Version</strong></p></td><td><p><strong>Status</strong></p></td><td><p><strong>Landing Zone</strong> <strong>Type</strong></p></td></tr><tr><td rowspan="10">021961983448</td><td rowspan="10">ITOM-SAASAPMAppPulse-Prod</td><td>US West</td><td>Oregon</td><td>5F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://5fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 951 IP2 Patch</td><td><ul><li>ANZ_BANK_APM</li><li>Alcoa_Direct</li><li>BUNGE_APM_PRODUCTION</li><li>American_Red_Cross</li><li>Bessemer_APM</li><li>CNH</li><li>GSA</li><li>IMF_APM_Production</li><li>Kubota_Systems</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>US West</td><td>Oregon</td><td>32F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://032fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 951 IP2 Patch</td><td><ul><li>Telefonica_UK</li><li>StateOfFlorida</li><li>OntarioPensionBoard</li><li>IMF_APM_STG</li><li>Daimler</li><li>Eurovia</li><li>Accenture</li><li>Accenture_Llp</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>US West</td><td>Oregon</td><td>6F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://6fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 951 IP2 Patch</td><td><ul><li>APTIV</li><li>BankOfAyudhya</li><li>CADENCE</li><li>EATON</li><li>IMF_APM</li><li>Independent_Health</li><li>MD_Financial_Management</li><li>Resona_Bank_Limited</li><li>Smarsh_Inc</li><li>SouthernCompany</li><li>TechMahindra_APM</li><li>VINCI_CONSTRUCTION_SI</li><li>Veolia</li><li>Zurich_Insurance</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>US West</td><td>Oregon</td><td>33F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://33fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 960 IP4 Patch</td><td><ul><li>Citi_BSM9_Inhouse_Staging</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>US West</td><td>Oregon</td><td>35F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://35fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 960 IP3 Patch</td><td><ul><li>Citi_BSM9_Inhouse_Prod</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>US West</td><td>Oregon</td><td>11F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://11fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 951 IP2 Patch</td><td><ul><li>Marriott_International_Inc</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>US West</td><td>Oregon</td><td>8F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://8fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 960</td><td><ul><li>OpenText_Staging</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>US West</td><td>Oregon</td><td>10F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://10fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 960</td><td><ul><li>OpenText_Production</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>US West</td><td>Oregon</td><td>4F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://4fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 960</td><td><ul><li>OT NOC Production Farm</li></ul></td><td><p>CLASSIC LZ</p></td></tr><tr><td>Europe</td><td>Frankfurt</td><td>3F</td><td><a href="https://9fctr.saas.microfocus.com/topaz/login.jsp">https://3fctr.saas.microfocus.com/topaz/login.jsp</a></td><td>APM 960</td><td><ul><li>OT NOC BackUp Farm</li></ul></td><td><p>CLASSIC LZ</p></td></tr></tbody></table>

Cloud DevOps/ITOM Cloud AWS Account Overview.md

@@ -0,0 +1,66 @@
+---
+title: "ITOM Cloud Service Delivery : ITOM Cloud AWS Account Overview"
+source: "http://127.0.0.1:8999/ITOM-Cloud-AWS-Account-Overview_686070784.html"
+author:
+  - "[[Wei Shen]]"
+published: 2025-01-20
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## ESM (11)
+
+| **Account ID** | **Account Name** | **Purpose** |  |
+| --- | --- | --- | --- |
+| 609729173090 | Itom-esm0-ext-prod | US2/US24 OT internal customer farms | PROD |
+| 551360491749 | Itom-esm0-ext-stg | US2 dev | DEV |
+| 361684190412 | Itom-esm0-ext-trial | EU3/US7 ext customer trial farms | PROD |
+| 616654404631 | Itom-esm1-ext-prod | US6/EU8/AP10/EU18 ext customer farms | PROD |
+| 685481450608 | Itom-esm1-ext-stg | Cross-region/Cross account data backup | PROD |
+| 772889804459 | Itom-esm2-ext-prod | JP12/BR14/CA16/SA34/EU38 ext customer farms | PROD |
+| 945679946888 | Itom-esm2-ext-stg | JP12 staging | STG |
+| 439259180524 | Itom-esm3-ext-prod | US26 ext customer farm | PROD |
+| 402637475238 | Itom-esm4-ext-prod | EU managed farm/EU32 for aviator | PROD |
+| 521526956341 | Itom-aviator0-ext-prod | ITOM Aviator Trial/PoC Instance | PROD |
+| 824517076529 | Itom-aviator1-ext-stg | ITOM Aviator Official Staging Instance | STG |
+
+## DCA/SA Reporting(3)
+
+| **Account ID** | **Account Name** | **Purpose** |  |
+| --- | --- | --- | --- |
+| 752576076998 | ITOM-DCA2-EXT-PROD | DCA/SA reporting ext customer prod instances | PROD |
+| 756681444987 | ITOM-DCA2-EXT-STG | DCA/SA reporting ext customer staging instances | STG |
+| 877314495298 | ITOM-DCASaaSDev-EXT-STG | Not use |  |
+
+## SBM(1)
+
+| **Account ID** | **Account Name** | **Purpose** |  |
+| --- | --- | --- | --- |
+| 719681605826 | microfocuscloud | SBM Prod instance | PROD |
+
+## OpsB/NOM(4)
+
+| **Account ID** | **Account Name** | **Purpose** |  |
+| --- | --- | --- | --- |
+| 181608496217 | itom-sa-ext-prod | hosting production deployment by customers subscribed for OpsBridge or NOM offerings. | PROD |
+| 014842986998 | ITOM-SA-EXT-STG | Staging account used for testing done by SaaS Operations | STG |
+| 493286294651 | ITOM-SA-EXT-DEMO | Hosting deployment for customer doing a trial | STG |
+| 789610210433 | ITOM-SA-INT-LAB | Dev Farm | DEV |
+| 125670417181 | ITOM-Saautomation-INT-PROD | DevOps internal environment | DEV |
+| 009719717362 | ITOM-Saautomation-INT-LAB | DevOps internal environment | DEV |
+
+## BPM(2)
+
+| **Account ID** | **Account Name** | **Purpose** |  |
+| --- | --- | --- | --- |
+| 235326760858 | ITOM-SaaSBPM-Prod | hosting production deployment by customers subscribed for BPM | PROD |
+| 935255303178 | ITOM-SaaSBPMStaging-Prod | Staging account used for testing done by SaaS Operations | STG |
+| ~~776496461147~~ | ~~ITOM-BPMChina-Prod~~ | ~~hosting production deployment by customers subscribed for BPM~~ |  |
+
+## APM/AppPulse(2)
+
+| **Account ID** | **Account Name** | **Purpose** |  |
+| --- | --- | --- | --- |
+| 021961983448 | ITOM-SAASAPMAppPulse-Prod | hosting production deployment by customers subscribed for APM | PROD |
+| 685243053258 | ITOM-SAASAPMStaging-Prod | Staging account used for testing done by SaaS Operations | STG |

Cloud DevOps/ITOM Cloud Application SaaS Service Description.md

@@ -0,0 +1,70 @@
+---
+title: "ITOM Cloud Service Delivery : ITOM Cloud Application SaaS Service Description"
+source: "http://127.0.0.1:8999/ITOM-Cloud-Application-SaaS-Service-Description_686069698.html"
+author:
+  - "[[Wei Shen]]"
+published: 2025-01-20
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+Created by, last modified on Feb 20, 2025 EST
+
+## OpenText™ Customer Terms for SaaS (ITOM)
+
+[https://www.opentext.com/about/legal/software-licensing](https://www.opentext.com/about/legal/software-licensing)
+
+## OpenText™ Core Service Management
+
+[Service Description for OpenText Core Service Management Express](https://www.opentext.com/media/documentation/opentext-core-service-management-express-service-description-documentation-en.pdf)
+
+[Service Description for OpenText Core Service Management Premium](https://www.opentext.com/media/documentation/opentext-core-service-management-premium-service-description-documentation-en.pdf)
+
+[Service Description for Micro Focus ITMX United States Public Sector on Software-as-a-Service](https://www.opentext.com/media/documentation/micro-focus-itmx-united-states-public-sector-on-software-as-a-service-service-description-documentation-en.pdf)
+
+## OpenText™ Core Cloud Management
+
+[Service Description for OpenText Core Cloud Management](https://www.opentext.com/media/documentation/opentext-core-cloud-management-service-description-documentation-de.pdf)
+
+[Service Description for OpenText Core Cloud Management FinOps](https://www.opentext.com/media/documentation/opentext-core-cloud-management-finops-service-description-documentation-en.pdf)
+
+## OpenText™ Core Asset Management
+
+[Service Description for OpenText Core Asset Management](https://www.opentext.com/media/documentation/opentext-core-asset-management-service-description-documentation-en.pdf)
+
+## OpenText™ Core Universal Discovery and CMDB
+
+[Service Description for OpenText Core Universal Discovery and CMDB](https://www.opentext.com/media/documentation/opentext-core-universal-discovery-and-cmdb-service-description-documentation-en.pdf)
+
+[Service Description for OpenText Core Universal Discovery and CMDB Private](https://www.opentext.com/media/documentation/opentext-core-universal-discovery-and-cmdb-private-service-description-documentation-en.pdf)
+
+## OpenText™ IT Operations Aviator
+
+[Service Description for OpenText IT Operations Aviator](https://www.opentext.com/media/documentation/opentext-it-operations-aviator-service-description-documentation-en.pdf)
+
+## OpenText™ Server Automation Reporting SaaS
+
+[Service Description for Server Automation Reporting Software-as-a-Service](https://www.opentext.com/media/documentation/server-automation-reporting-software-as-a-service-service-description-documentation-en.pdf)
+
+## OpenText™ Core Network Operations Management
+
+[Service Description for OpenText Core Network Operations Management Reporting](https://www.opentext.com/media/documentation/opentext-core-network-operations-management-reporting-service-description-documentation-en.pdf)
+
+[Service Description for OpenText Core Cloud Network Observability](https://www.opentext.com/media/documentation/opentext-core-cloud-network-observability-service-description-documentation-en.pdf)
+
+## OpenText™ Core AI Operations Management
+
+[Service Description for OpenText Core AI Operations Management (Operations Bridge)](https://www.opentext.com/media/documentation/opentext-core-ai-operations-management-operations-bridge-service-description-documentation-en.pdf)
+
+[Service Description for OpenText Core AI Operations Management Private Cloud (Operations Bridge)](https://www.opentext.com/media/documentation/opentext-core-ai-operations-management-private-cloud-operations-bridge-service-description-documentation-en.pdf)
+
+[Service Description for OpenText Core AI Operations Management Reporting (Operations Bridge)](https://www.opentext.com/media/documentation/opentext-core-ai-operations-management-reporting-operations-bridge-service-description-documentation-en.pdf)
+
+[Service Description for OpenText Core Application Observability](https://www.opentext.com/media/documentation/opentext-core-application-observability-service-description-documentation-en.pdf)
+
+## OpenText™ Application Performance Management
+
+[Service Description for Application Performance Management Software-as-a-Service](https://www.opentext.com/media/documentation/application-performance-management-software-as-a-service-service-description-documentation-en.pdf)
+
+[Service Description for AppPulse Software-as-a-Service](https://www.opentext.com/media/documentation/apppulse-software-as-a-service-service-description-documentation-en.pdf)

Cloud DevOps/ITOM Cloud Service Team.md

@@ -0,0 +1,72 @@
+---
+title: "ITOM Cloud Service Delivery : ITOM Cloud Service Team"
+source: "http://127.0.0.1:8999/ITOM-Cloud-Service-Team_688992849.html"
+author:
+  - "[[Wei Shen]]"
+published:
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## ITOM Cloud Service Team
+
+### Team Manager (2)
+
+| Name | Email | Manager | Region | Country | Main Role |
+| --- | --- | --- | --- | --- | --- |
+| Wei, Shen | [wshen@opentext.com](mailto:wshen@opentext.com) | Itay Laxer | APJ | China | People Manager |
+| Joseiby Hernandez | [jhernandez2@opentext.com](mailto:jhernandez2@opentext.com) | Shen Wei | AMS | Costa Rica | People Manager |
+
+### PMO (1)
+
+| Name | Email | Manager | Region | Country | Main Role |
+| --- | --- | --- | --- | --- | --- |
+| Boglarka Ronai | [bronai@opentext.com](mailto:bronai@opentext.com) | Itay Laxer | EMEA | Romania | PMO |
+
+### ESM Cloud Service Team (11）
+
+- ITOM Cloud Service ESM Team [ITOMCloudServiceESMTeam@opentextcorporation.onmicrosoft.com](mailto:ITOMCloudServiceESMTeam@opentextcorporation.onmicrosoft.com)
+
+| Name | Email | Manager | Region | Country | Product | Main Role |
+| --- | --- | --- | --- | --- | --- | --- |
+| Heiner Fernandez | [hfernandez@opentext.com](mailto:hfernandez@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | ESM | Cloud Ops |
+| Randall Araya | [raraya@opentext.com](mailto:raraya@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | ESM | Cloud Ops |
+| Adina Iulia Lehene | [alehene@opentext.com](mailto:alehene@opentext.com) | Florin Pavel | EMEA | Romania | ESM | Cloud Ops |
+| Maricel Plesuvu | [mplesuvu@opentext.com](mailto:mplesuvu@opentext.com) | Florin Pavel | EMEA | Romania | ESM | Cloud Ops |
+| Miroslav Shindarov | [mshindarov@opentext.com](mailto:mshindarov@opentext.com) | Shen Wei | EMEA | Bulgaria | ESM | Cloud Ops |
+| Liu, Yu | [yliu5@opentext.com](mailto:yliu5@opentext.com) | Shen Wei | APJ | China | ESM | Cloud DevOps |
+| Sun, Wenjun | [wsun2@opentext.com](mailto:wsun2@opentext.com) | Shen Wei | APJ | China | ESM | Cloud DevOps |
+| Xia, Sunny | [sxia2@opentext.com](mailto:sxia2@opentext.com) | Shen Wei | APJ | China | ESM | Cloud Ops |
+| Ye, Ting | [tye@opentext.com](mailto:tye@opentext.com) | Shen Wei | APJ | China | ESM | Cloud Ops |
+| Zhao Yun | [yzhao3@opentext.com](mailto:yzhao3@opentext.com) | Shen Wei | APJ | China | ESM | Cloud Ops |
+| Jeremy Thunker | [jthunker@opentext.com](mailto:jthunker@opentext.com) | Shen Wei | AMS | USA | ESM | Cloud Ops (FedRamp) |
+
+### OpsB/NOM Cloud Service Team (10）
+
+- ITOM Cloud Service SO Team [ITOMCloudServiceSOTeam@opentextcorporation.onmicrosoft.com](mailto:ITOMCloudServiceSOTeam@opentextcorporation.onmicrosoft.com)
+
+| Name | Email | Manager | Region | Country | Product | Main Role |
+| --- | --- | --- | --- | --- | --- | --- |
+| Jones, Tyler | [tjones2@opentext.com](mailto:tjones2@opentext.com) | Shen Wei | AMS | USA | OpsB/NOM | Cloud DevOps |
+| Prodan, Raluca | [rprodan@opentext.com](mailto:rprodan@opentext.com) | Florin Pavel | EMEA | Romania | OpsB/NOM | Cloud DevOps |
+| Soare, Razvan Alexandru | [rsoare@opentext.com](mailto:rsoare@opentext.com) | Florin Pavel | EMEA | Romania | OpsB/NOM | Cloud DevOps |
+| Krothamiddy, Sreekanth | [ksreekanth@opentext.com](mailto:ksreekanth@opentext.com) | Sajith Kumar | APJ | Inida | OpsB/NOM | Cloud DevOps |
+| Prasad Mukkamala | [pmukkamala@opentext.com](mailto:pmukkamala@opentext.com) | Shen Wei | AMS | USA | OpsB/NOM | Cloud Ops |
+| Girish J Babu | [gbabu@opentext.com](mailto:gbabu@opentext.com) | Sajith Kumar | APJ | India | OpsB/NOM | Cloud Ops |
+| Javier Gerardo Mora | [jmora2@opentext.com](mailto:jmora2@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | OpsB/NOM | Cloud Ops |
+| Sandeep Kumar Swain | [sswain2@opentext.com](mailto:sswain2@opentext.com) | Sajith Kumar | APJ | India | OpsB/NOM | Cloud Ops |
+| Andrei-Cosmin Turcu | [aturcu@opentext.com](mailto:aturcu@opentext.com) | Florin Pavel | EMEA | Romania | OpsB/NOM | Cloud Ops |
+| Ioana Matei | [imatei@opentext.com](mailto:imatei@opentext.com) | Florin Pavel | EMEA | Romania | OpsB/NOM | Cloud Ops |
+
+### APM Cloud Service Team (5)
+
+- ITOM Cloud Services APM Team [ITOMCloudServicesAPMTeam@opentextcorporation.onmicrosoft.com](mailto:ITOMCloudServicesAPMTeam@opentextcorporation.onmicrosoft.com)
+
+| Name | Email | Manager | Region | Country | Product | Main Role |
+| --- | --- | --- | --- | --- | --- | --- |
+| Jose Marin | [jmarin@opentext.com](mailto:jmarin@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | APM | Cloud Ops |
+| Javier Fonseca | [jfonseca@opentext.com](mailto:jfonseca@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | APM | Cloud Ops |
+| Vibin Krishnan | [vkrishnan2@opentext.com](mailto:vkrishnan2@opentext.com) | Sajith Kumar | APJ | India | APM | Cloud Ops |
+| Subbareddy Gandavarapu | [sgandavarapu@opentext.com](mailto:sgandavarapu@opentext.com) | Sajith Kumar | APJ | India | APM | Cloud Ops |
+| Gulamnabi A Naikwadi | [gnaikwadi@opentext.com](mailto:gnaikwadi@opentext.com) | Sajith Kumar | APJ | India | APM | Cloud Ops |

Cloud DevOps/Index.md

@@ -0,0 +1,103 @@
+[[数据说明]]
+
+## **Team**
+[[ITOM Cloud Service Team]]
+[[Cloud Service Delivery 技术栈]]
+## **Product Readiness**
+
+[[ITOM Cloud Application SaaS Service Description]]
+
+ITOM SaaS Cloud Architecture
+Installation/Deployment Guide
+Interlock Meeting
+Performance Sizing Guide
+Product Release Process
+Product Purchase Process
+Support Oriented Training
+Ops Oriented Training
+Product Support-ability Tooling
+Product Diagnostic Tooling
+Customer Facing Doc Portal
+Cloud Simulation Environment
+Cloud Security Office Sign-Off
+Product Trial/PoC Procedure
+
+[[Cloud-Application-Cloud-Readiness-Check-List]]
+
+## **Deployment & Configuration**
+[[ITOM Cloud AWS Account Overview]]
+[[ITOM ESM Cloud Farm Information]]
+[[Cloud DevOps/ITOM APM AppPluse Cloud Farm Information]]
+
+Cloud Deployment Automation
+Product Provision Automation
+Product Configuration Automation
+Product License Management
+Cloud Cost Optimization/FinOps
+	[[ESM Cloud Infra Cost Review]]
+	[[ESM Cloud AWS Infra RI & Saving Plan]]
+	[[OpsBNOM Cloud Infra Cost Review]]
+	[[OpsBNOM AWS Infra RI & Saving Plan Proposal]]
+Cloud Capacity Management
+Business Data Collection/BI Analysis
+Off-Cloud to On-Cloud Migration
+Multi-Cloud Deployment
+
+## **Operation & Maintainence**
+
+Operational Runbook
+Monitoring
+Service Availibility Monitoring
+Alerting Response Process
+Product Version Upgrade
+Patch/Hotfix Process
+Configuration Management
+Disaster & Recovery
+Audit Compliance
+Incident Management
+Change Management
+Service Health Page
+
+## **Customer Support**
+
+Customer Order Fulfillment
+Customer On-boarding Process
+Support Ticketing Tool System
+Customer Cloud Service Offerings
+Customer Support Service SLA
+Customer Satisfaction Survey
+Customer Escalation Process & Path
+Service Availability Check & Monthly SLA 
+Service Level Agreement
+	[[ESM Monthly SLA Result]]
+Customer Notification Process
+
+## **Maturity Assessment**
+
+- Recoverability
+- Usability
+- Operability
+- Maintainability
+- Securability
+- Persistability
+- Mobility
+- Throttleability
+- Deployability
+- Reliability
+- Reusability
+- Accoutability
+- Durability
+- Troubleshootability
+- Defensibility
+- Extensibility
+- Auditability
+- Application Configurability
+- Observability
+- Visibility
+- Affordability
+- Adaptability
+
+## **Training Materials**
+- Newbie training
+- Record Training Session
+

Cloud DevOps/OpsB and NOM Cloud Deployments Version Tracking.md

@@ -0,0 +1,103 @@
+---
+title: "ITOM Cloud Service Delivery : OpsB and NOM Cloud Deployments Version Tracking"
+source: "http://127.0.0.1:8999/OpsB-and-NOM-Cloud-Deployments-Version-Tracking_686069604.html"
+author:
+  - "[[Wei Shen]]"
+published:
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## Trial Account - itom-sa-ext-trial (493286294651)
+
+## Standalone - N/A
+
+## Farm (Shared OPTIC)
+
+### OpsBridge deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Farm Name</th><th>Product</th><th>Customer(Org)</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>AWS Resource Version</th><th>Type</th><th>Contact</th><th>Size</th><th>Integrations</th><th>Add-on</th><th>Deployment Date</th></tr><tr><td rowspan="3">optic-demo</td><td>OpsB</td><td>pmdemo</td><td><a href="http://pmdemo.opsbridge.saas.microfocus.com/">pmdemo.opsbridge.saas.microfocus.com</a></td><td rowspan="3">Oregon</td><td><p>25.2</p></td><td rowspan="3"><p>V-24.3.0-0</p><p>EKS-1.31</p></td><td><p>PREMIUM</p></td><td>Sandeep</td><td><p>Medium</p></td><td></td><td></td><td></td></tr><tr><td>OpsB</td><td>advantageinc</td><td><a href="http://advantageinc.opsbridge.saas.microfocus.com/">advantageinc.opsbridge.saas.microfocus.com</a></td><td><p>25.2</p></td><td><p>PREMIUM</p></td><td>Sandeep</td><td><p>Medium</p></td><td></td><td><p>APPO</p></td><td></td></tr><tr><td>NOM/CNO</td><td>cno-trial</td><td><a href="http://cno-trial.nom.saas.microfocus.com/">cno-trial.nom.saas.microfocus.com</a></td><td><p>25.2</p></td><td></td><td></td><td><p>Micro</p></td><td></td><td></td><td></td></tr><tr><td rowspan="4">odl-farm-oregon-5</td><td><s>OpsB</s></td><td><s>odl5t1 (used by BMS)</s></td><td><p><s><a href="https://odl5t1.opsbridge.saas.microfocus.com/">odl5t1.opsbridge.saas.microfocus.com</a></s></p></td><td rowspan="4">Oregon</td><td><p>25.1</p></td><td rowspan="4"><p>EKS-1.31</p></td><td><p>PREMIUM</p></td><td></td><td>Small</td><td></td><td><p>AEC</p></td><td><p>08/01</p></td></tr><tr><td>OpsB</td><td>odl5t2 (used by Johnson&Johnson)</td><td><p><a href="https://odl5t1.opsbridge.saas.microfocus.com/">odl5t2.opsbridge.saas.microfocus.com</a></p></td><td><p>25.1</p></td><td><p>PREMIUM</p></td><td></td><td>Small</td><td></td><td><p>AEC</p></td><td><p>15/01</p></td></tr><tr><td><s>OpsB</s></td><td><s>odl5t3 (used by VIncIENERGIES)</s></td><td><p><s><a href="https://odl5t3.opsbridge.saas.microfocus.com/">odl5t3.opsbridge.saas.microfocus.com</a></s></p></td><td><p>25.1</p></td><td><p>APPO</p></td><td></td><td>Small</td><td></td><td></td><td><p>21/01</p></td></tr><tr><td>OpsB</td><td>odl5t5 (used by World Vision)</td><td><a href="https://odl5t5.opsbridge.saas.microfocus.com/ui">odl5t5.opsbridge.saas.microfocus.com</a></td><td><p>25.1</p></td><td><p>PREMIUM</p></td><td>Ioana/Cosmin</td><td>Small</td><td><p>SMAX</p></td><td><p>AEC</p></td><td><p>24/07</p></td></tr><tr><td rowspan="6">odl-farm-oregon-6</td><td><s>OpsB</s></td><td><s>odl6t1 (NCOMAIOPS2)</s></td><td><s><a href="https://odl6t1.opsbridge.saas.microfocus.com/">odl6t1.opsbridge.saas.microfocus.com</a></s></td><td rowspan="6">Oregon</td><td><p>25.2</p></td><td rowspan="6"><p>EKS-1.31</p></td><td><p>PREMIUM</p></td><td></td><td>Small</td><td></td><td><p>AEC</p><p>APPO</p></td><td>29/01</td></tr><tr><td><p><s>OpsB</s></p></td><td><p><s>odl6t2 (VIncIENERGIES )</s></p></td><td><s><a href="http://odl6t2.opsbridge.saas.microfocus.com/">odl6t2.opsbridge.saas.microfocus.com</a></s></td><td><p>25.1</p></td><td><p>PREMIUM</p><p>SYNTETIC M</p></td><td></td><td>Small</td><td></td><td></td><td>25/03</td></tr><tr><td><s>NOM</s></td><td><s>odl6t3 (Madrid Digital)</s></td><td><s><a href="http://odl6t3.nom.saas.microfocus.com/">odl6t3.nom.saas.microfocus.com</a></s></td><td><p>25.1</p></td><td><p>REPORTING</p></td><td></td><td>Small</td><td></td><td></td><td>28/04</td></tr><tr><td>OpsB</td><td>odl6t4 (titoevry)</td><td><a href="https://odl6t4.opsbridge.saas.microfocus.com/">odl6t4.opsbridge.saas.microfocus.com</a></td><td><p>25.2</p></td><td><p>PREMIUM</p></td><td>Ioana</td><td>Small</td><td></td><td><p>AEC</p><p>IHUB</p></td><td>03/07</td></tr><tr><td>OpsB</td><td>odl6t5 (SERPROPOC)</td><td><a href="https://odl6t5.opsbridge.saas.microfocus.com/">odl6t5.opsbridge.saas.microfocus.com</a></td><td><p>25.2</p></td><td><p>PREMIUM</p></td><td>Ioana</td><td>Small</td><td><p>SMAX</p></td><td><p>AEC</p></td><td>03/07</td></tr><tr><td>OpsB</td><td>odl6t6 (Tata Consumer)</td><td><a href="https://odl6t6.opsbridge.saas.microfocus.com/">odl6t6.opsbridge.saas.microfocus.com</a></td><td><p>25.2</p></td><td><p>APPO</p></td><td>Ioana</td><td>Small</td><td></td><td></td><td>24/07</td></tr></tbody></table>
+
+## OpsBridge+NOM shared deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Customer(Org)</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>AWS Resource Version</th><th>Type</th><th>Contact</th><th>Size</th><th>Deployment Date</th></tr><tr><td rowspan="2">bms</td><td><a href="http://bms.opsbridge.saas.microfocus.com/">bms.opsbridge.saas.microfocus.com</a></td><td rowspan="4">Oregon</td><td><p>25.1</p></td><td rowspan="2"><p>EKS-1.31</p></td><td><p>PREMIUM</p></td><td></td><td><p>Small</p></td><td><p>14/05</p></td></tr><tr><td><a href="http://bms.nom.saas.microfocus.com/">bms.nom.saas.microfocus.com</a></td><td><p>25.1</p></td><td><p>REPORTING</p></td><td></td><td><p>Small</p></td><td></td></tr><tr><td rowspan="2">bvobs</td><td><a href="https://bvobs.opsbridge.saas.microfocus.com/">bvobs.opsbridge.saas.microfocus.com</a></td><td><p>25.1</p></td><td rowspan="2"><p>EKS-1.31</p></td><td><p>PREMIUM</p></td><td></td><td><p>Small</p></td><td></td></tr><tr><td><a href="https://bvobs.nom.saas.microfocus.com/">bvobs.nom.saas.microfocus.com</a></td><td><p>25.1</p></td><td><p>REPORTING</p></td><td></td><td>Small</td><td></td></tr></tbody></table>
+
+## Production Account - itom-sa-ext-prod (181608496217)
+
+## Standalone
+
+### OpsBridge deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Customer(Org)</th><th>Instance Tag</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>AWS Resource Version</th><th>Type</th><th>Contact</th><th>Size</th><th>IntegrationHub</th></tr><tr><td>corp-it</td><td>corpit-prod-opsb</td><td><a href="http://corp-it.opsbridge.saas.microfocus.com/">corp-it.opsbridge.saas.microfocus.com</a></td><td>Oregon</td><td><p>24.4 P1</p></td><td><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-15.12</p></td><td><p>PREMIUM</p></td><td>Prasad Mk</td><td><p>Large</p></td><td><p>NO</p></td></tr><tr><td>corp-it-qa</td><td>corpit-qa-opsb</td><td><a href="http://corp-it-qa.opsbridge.saas.microfocus.com/">corp-it-qa.opsbridge.saas.microfocus.com</a></td><td>Oregon</td><td><p>24.4 P1</p></td><td><p>EKS-1.31</p><p>V-12.0.4-10</p><p>RDS-15.7</p></td><td><p>PREMIUM</p></td><td>Prasad Mk</td><td><p>Medium</p></td><td><p>NO</p></td></tr><tr><td>opsb4opsb</td><td>opsb4opsb-prod-opsb</td><td><a href="http://opsb4opsb.opsbridge.saas.microfocus.com/">opsb4opsb.opsbridge.saas.microfocus.com</a></td><td>Oregon</td><td><p>25.1</p></td><td><p>EKS-1.31</p><p>V-12.0.4-17</p><p>RDS-16.7</p></td><td><p>PREMIUM</p></td><td>PSDC/Prasad Mk</td><td><p>Medium</p></td><td>NO</td></tr><tr><td rowspan="2">techmahindra</td><td>techmahindra-dev-opsb</td><td><a href="http://techmahindra-dev.opsbridge.saas.microfocus.com/">techmahindra-dev.opsbridge.saas.microfocus.com</a></td><td>Frankfurt</td><td><p>24.4 P1</p></td><td><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-16.9</p></td><td><p>PREMIUM</p></td><td>Prasad Mk</td><td><p>Small</p></td><td>YES</td></tr><tr><td>techmahindra-prod-opsb</td><td><a href="http://techmahindra.opsbridge.saas.microfocus.com/">techmahindra.opsbridge.saas.microfocus.com</a></td><td>Frankfurt</td><td><p>24.4 P1</p></td><td><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-16.9</p></td><td><p>PREMIUM</p></td><td>Prasad Mk</td><td><p>Medium</p></td><td>YES</td></tr><tr><td rowspan="2">metrolinx</td><td>metrolinx-dev-opsb</td><td><a href="http://metrolinx-dev.opsbridge.saas.microfocus.com/">metrolinx-dev.opsbridge.saas.microfocus.com</a></td><td>Canada</td><td><p>24.4 P1</p></td><td><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-16.9</p></td><td><p>PREMIUM</p></td><td>Javier Mora</td><td><p>Medium</p></td><td>YES</td></tr><tr><td>metrolinx-prod-opsb</td><td><a href="http://metrolinx.opsbridge.saas.microfocus.com/">metrolinx.opsbridge.saas.microfocus.com</a></td><td>Canada</td><td><p>24.4 P1</p></td><td><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-16.9</p></td><td><p>PREMIUM</p></td><td>Javier Mora</td><td><p>Medium</p></td><td>YES</td></tr><tr><td rowspan="2"><p>iconmon</p><p>(TCS)</p></td><td>tcs-prod-opsb</td><td><a href="https://iconmon-dev.opsbridge.saas.microfocus.com/">iconmon.opsbridge.saas.microfocus.com</a></td><td rowspan="2">London</td><td><p>24.4 P1</p></td><td><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-15.12</p></td><td><p>PREMIUM</p></td><td>Sandeep Swain</td><td><p>Large</p></td><td>YES</td></tr><tr><td>tcs-dev-opsb</td><td><a href="https://iconmon-dev.opsbridge.saas.microfocus.com/">iconmon-dev.opsbridge.saas.microfocus.com</a></td><td><p>24.4 P1</p></td><td><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-15.12</p></td><td><p>PREMIUM</p></td><td>Sandeep Swain</td><td><p>Small</p></td><td>YES</td></tr></tbody></table>
+
+### NOM deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Customer(Org)</th><th>Instance Tag</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>EKS Version</th><th>Contact</th><th>Size</th></tr><tr><td rowspan="3">nasdaq</td><td>nasdaqus2-prod-nom</td><td><a href="http://nasdaq-us2.nom.saas.microfocus.com/">nasdaq-us2.nom.saas.microfocus.com</a></td><td>Oregon</td><td><p>24.4</p></td><td><p>EKS-1.31</p><p>V-23.4.0-0</p><p>RDS-15.9</p></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td>nasdaqeu-prod-nom</td><td><a href="http://nasdaq-eu.nom.saas.microfocus.com/">nasdaq-eu.nom.saas.microfocus.com</a></td><td>Frankfurt</td><td><p>24.4</p></td><td><p>EKS-1.31</p><p>V-23.4.0-0</p><p>RDS-15.9</p></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td>nasdaqus2-dev-nom</td><td><a href="http://nasdaq-dev-us2.nom.saas.microfocus.com/">nasdaq-dev-us2.nom.saas.microfocus.com</a></td><td>Oregon</td><td><p>24.4</p></td><td><p>EKS-1.31</p><p>V-23.4.0-0</p><p>RDS-15.12</p></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr></tbody></table>
+
+## Farm (Shared OPTIC)
+
+### OpsBridge deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Farm Name</th><th>Customer(Org)</th><th>Instance Tag</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>AWS Resource Version</th><th>Type</th><th>Contact</th><th>Size</th><th>IntegrationHub</th></tr><tr><td rowspan="2">odl-farm-fra-3</td><td rowspan="2">skyitalia</td><td>skyitalia-dev-opsb</td><td><a href="http://skyitalia-dev.opsbridge.saas.microfocus.com/">skyitalia-dev.opsbridge.saas.microfocus.com</a></td><td rowspan="2">Frankfurt</td><td><p>24.4</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-16.9</p></td><td><p>REPORTING</p></td><td></td><td>Small</td><td></td></tr><tr><td>skyitalia-prod-opsb</td><td><a href="http://skyitalia.opsbridge.saas.microfocus.com/">skyitalia.opsbridge.saas.microfocus.com</a></td><td><p>24.4</p></td><td><p>REPORTING</p></td><td></td><td>Small</td><td></td></tr><tr><td rowspan="2">odl-farm-fra-5</td><td rowspan="2">monticgencat</td><td>monticgencat-pre-opsb</td><td><a href="http://monticgencat-pre.opsbridge.saas.microfocus.com/">monticgencat-pre.opsbridge.saas.microfocus.com</a></td><td rowspan="2">Frankfurt</td><td><p>24.4.P1</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-15.12</p></td><td><p>PREMIUM</p></td><td></td><td>Small</td><td></td></tr><tr><td>monticgencat-prod-opsb</td><td><a href="http://monticgencat.opsbridge.saas.microfocus.com/">monticgencat.opsbridge.saas.microfocus.com</a></td><td><p>24.4 P1</p></td><td><p>PREMIUM</p></td><td></td><td>Small</td><td></td></tr><tr><td rowspan="2">odl-farm-ore-2</td><td rowspan="2">infonavit</td><td>infonavit-prod-opsb</td><td><a href="https://infonavit.opsbridge.saas.microfocus.com/?tenant=infonavit">https://infonavit.opsbridge.saas.microfocus.com?tenant=infonavit</a></td><td rowspan="2">Oregon</td><td rowspan="2"><p>24.4</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-15.12</p></td><td rowspan="2"><p>APPO</p></td><td></td><td>Small</td><td></td></tr><tr><td>infonavit-col-opsb</td><td><a href="https://infonavit-col.opsbridge.saas.microfocus.com/">https://infonavit-col.opsbridge.saas.microfocus.com</a></td><td></td><td></td><td></td></tr><tr><td>odl-farm-can-1</td><td>telushealth</td><td>telushealth-prod-opsb</td><td><a href="http://telushealth.opsbridge.saas.microfocus.com/">telushealth.opsbridge.saas.microfocus.com</a></td><td>Canada</td><td><p>24.4</p></td><td><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-16.9</p></td><td><p>INFRAO</p></td><td></td><td>Small</td><td></td></tr><tr><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr></tbody></table>
+
+### NOM deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Farm Name</th><th>Customer(Org)</th><th>Instance Tag</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>AWS Resource Version</th><th>Contact</th><th>Size</th></tr><tr><td rowspan="6">odl-farm-oregon-01</td><td rowspan="2">hartford</td><td>hartford-dev-nom</td><td><a href="http://hartford-dev.nom.saas.microfocus.com/">hartford-dev.nom.saas.microfocus.com</a></td><td rowspan="6">Oregon</td><td><p>24.4</p></td><td rowspan="6"><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-15.9</p></td><td>Girish J Babu</td><td><p>Nano</p></td></tr><tr><td>hartford-prod-nom</td><td><a href="http://hartford.nom.saas.microfocus.com/">hartford.nom.saas.microfocus.com</a></td><td><p>24.4</p></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td rowspan="2">experian</td><td>experian-dev-nom</td><td><a href="http://experian-dev.nom.saas.microfocus.com/">experian-dev.nom.saas.microfocus.com</a></td><td><p>24.4</p></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td>experian-prod-nom</td><td><a href="http://experian.nom.saas.microfocus.com/">experian.nom.saas.microfocus.com</a></td><td><p>24.4</p></td><td>Girish J Babu</td><td><p>Medium</p></td></tr><tr><td rowspan="2">mitre</td><td>mitre-prod-nom</td><td><a href="http://mitre.nom.saas.microfocus.com/">mitre.nom.saas.microfocus.com</a></td><td><p>24.4</p></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td>mitre-dev-nom</td><td><a href="http://mitre-dev.nom.saas.microfocus.com/">mitre-dev.nom.saas.microfocus.com</a></td><td><p>24.4</p></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td rowspan="4">odl-farm-fra-4</td><td rowspan="2">sandoz</td><td>sandoz-dev-nom</td><td><a href="http://sandoz-dev.nom.saas.microfocus.com/">sandoz-dev.nom.saas.microfocus.com</a></td><td rowspan="4">Frankfurt</td><td></td><td rowspan="4"><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-15.12</p></td><td>Girish J Babu</td><td><p>Nano</p></td></tr><tr><td>sandoz-prod-nom</td><td><a href="http://sandoz.nom.saas.microfocus.com/">sandoz.nom.saas.microfocus.com</a></td><td></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td rowspan="2">taisa</td><td>taisa-dev-nom</td><td><a href="http://taisa-dev.nom.saas.microfocus.com/">taisa-dev.nom.saas.microfocus.com</a></td><td></td><td>Girish J Babu</td><td><p>Nano</p></td></tr><tr><td>taisa-prod-nom</td><td><a href="http://taisa.nom.saas.microfocus.com/">taisa.nom.saas.microfocus.com</a></td><td></td><td>Girish J Babu</td><td><p>Nano</p></td></tr></tbody></table>
+
+## OpsBridge+NOM shared deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Customer(Org)</th><th>Instance Tag</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>AWS Resource Version</th><th>Type</th><th>Contact</th><th>Size</th></tr><tr><td rowspan="2">opentext</td><td>ot-dev-opsb</td><td><a href="http://ot-dev.opsbridge.saas.microfocus.com/">ot-dev.opsbridge.saas.microfocus.com</a></td><td rowspan="4">Oregon</td><td><p>25.1</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-15.7</p></td><td><p>PREMIUM</p></td><td>Javier Mora</td><td><p>Small</p></td></tr><tr><td>ot-dev-nom</td><td><a href="http://ot-dev.nom.saas.microfocus.com/">ot-dev.nom.saas.microfocus.com</a></td><td><p>24.4</p></td><td><p>REPORTING</p></td><td>Girish J Babu</td><td><p>Nano</p></td></tr><tr><td rowspan="2">opentext</td><td>ot-prod-opsb</td><td><a href="http://ot.opsbridge.saas.microfocus.com/">ot.opsbridge.saas.microfocus.com</a></td><td><p>25.1</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-12.0.4-17</p><p>RDS-15.12</p></td><td><p>PREMIUM</p></td><td>Javier Mora</td><td><p>Medium</p></td></tr><tr><td>ot-prod-nom</td><td><a href="http://ot.nom.saas.microfocus.com/">ot.nom.saas.microfocus.com</a></td><td><p>25.1</p></td><td><p>REPORTING</p></td><td>Girish J Babu</td><td><p>Small</p></td></tr><tr><td rowspan="2">indra</td><td>indra-dev-opsb</td><td><a href="http://indra-dev.opsbridge.saas.microfocus.com/">indra-dev.opsbridge.saas.microfocus.com</a></td><td rowspan="4">Frankfurt</td><td><p>24.4 P1</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-15.10</p></td><td><p>PREMIUM</p></td><td></td><td><p>Small</p></td></tr><tr><td>indra-dev-nom</td><td><a href="http://indra-dev.nom.saas.microfocus.com/">indra-dev.nom.saas.microfocus.com</a></td><td></td><td><p>REPORTING</p></td><td></td><td><p>Nano</p></td></tr><tr><td rowspan="2">indra</td><td>indra-prod-opsb</td><td><a href="http://indra.opsbridge.saas.microfocus.com/">indra.opsbridge.saas.microfocus.com</a></td><td><p>24.4 P1</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-12.0.4</p><p>RDS-15.12</p></td><td><p>PREMIUM</p></td><td></td><td><p>Small</p></td></tr><tr><td>indra-prod-nom</td><td><a href="http://indra.nom.saas.microfocus.com/">indra.nom.saas.microfocus.com</a></td><td></td><td><p>REPORTING</p></td><td></td><td><p>Medium</p></td></tr><tr><td>dtcc</td><td><p>dtcc-dev-opsb</p><p>dtcc-dev-nom</p></td><td><p><a href="http://dtcc-dev.opsbridge.saas.microfocus.com/">dtcc-dev.opsbridge.saas.microfocus.com</a></p><p><a href="http://dtcc-dev.nom.saas.microfocus.com/">dtcc-dev.nom.saas.microfocus.com</a></p></td><td rowspan="2">Oregon</td><td><p>24.4 P1</p><p>24.3</p></td><td><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-15.12</p></td><td><p>REPORTING</p></td><td></td><td><p>Small</p></td></tr><tr><td>dtcc</td><td><p>dtcc-prod-opsb</p><p>dtcc-prod-nom</p></td><td><p><a href="http://dtcc.opsbridge.saas.microfocus.com/">dtcc.opsbridge.saas.microfocus.com</a></p><p><a href="http://dtcc.nom.saas.microfocus.com/">dtcc.nom.saas.microfocus.com</a></p></td><td><p>24.4 P1</p><p>24.3</p></td><td><p>EKS-1.31</p><p>V-12.0.4-11</p><p>RDS-16.6</p></td><td><p>REPORTING</p></td><td></td><td><p>Medium</p></td></tr><tr><td rowspan="4">ferrero</td><td><p>ferrero-dev-opsb</p></td><td><p><a href="http://ferrero-dev.opsbridge.saas.microfocus.com/">ferrero-dev.opsbridge.saas.microfocus.com</a></p></td><td rowspan="4">Frankfurt</td><td><p>25.1</p></td><td rowspan="2"><p>EKS-1.31<br>V-24.3.0-0</p><p>RDS-16.9</p></td><td><p>REPORTING</p></td><td></td><td><p>Small</p></td></tr><tr><td><p>ferrero-dev-nom</p></td><td><p><a href="http://ferrero-dev.nom.saas.microfocus.com/">ferrero-dev.nom.saas.microfocus.com</a></p></td><td><p>25.1</p></td><td><p>REPORTING</p></td><td></td><td><p>Small</p></td></tr><tr><td><p>ferrero-prod-opsb</p></td><td><p><a href="http://ferrero.opsbridge.saas.microfocus.com/">ferrero.opsbridge.saas.microfocus.com</a></p></td><td><p>25.1</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-16.9</p></td><td><p>REPORTING</p></td><td></td><td><p>Small</p></td></tr><tr><td><p>ferrero-prod-nom</p></td><td><p><a href="http://ferrero.nom.saas.microfocus.com/">ferrero.nom.saas.microfocus.com</a></p></td><td><p>25.1</p></td><td><p>REPORTING</p></td><td></td><td><p>Small</p></td></tr></tbody></table>
+
+## Farm (OP)
+
+### OpsBridge deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Farm Name</th><th>Customer(Org)</th><th>Instance Tag</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>AWS Resource Version</th><th>Type</th><th>Contact</th><th>Size</th><th>IntegrationHub</th></tr><tr><td rowspan="2"><p>afs121</p></td><td rowspan="2">Multichoice</td><td>Multichoice-Dev-opsb</td><td><a href="https://multichoice.opsbridge.saas.microfocus.com/">https://multichoicedev.opsbridge.saas.microfocus.com/</a></td><td rowspan="2">South Africa</td><td><p>25.3</p></td><td rowspan="2"><p>EKS-1.31</p><p>V-24.3.0-0</p><p>RDS-16.8</p></td><td><p>PREMIUM</p></td><td></td><td>Medium</td><td>YES</td></tr><tr><td>Multichoice-Prod-opsb</td><td><a href="https://multichoice.opsbridge.saas.microfocus.com/">https://multichoice.opsbridge.saas.microfocus.com/</a></td><td><p>25.3</p></td><td><p>PREMIUM</p></td><td></td><td>Medium</td><td>YES</td></tr></tbody></table>
+
+## Staging Account - itom-sa-ext-stg (014842986998)
+
+## Standalone
+
+### OpsBridge deployments
+
+| Customer(Org) | Instance Tag | URL | Region | Version Deployed | AWS Resource Version | Type | Contact | Size | IntegrationHub |
+| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
+| opsb4opsb-staging | opsb4opsb-stg-opsb | [opsb4opsb-staging.opsbridge-test.saas.microfocus.com](http://opsb4opsb-staging.opsbridge-test.saas.microfocus.com/) | Oregon | 25.1 | EKS-1.31 | PREMIUM | Prasad Mk | Small | NO |
+| opentext | saasops-stg-opsb | [saasopsstg.opsbridge-test.saas.microfocus.com](http://saasopsstg.opsbridge-test.saas.microfocus.com/) | Oregon | 25.2 | EKS-1.31 | PREMIUM | Sandeep Swain | Small | YES |
+
+## Farm deployments (Shared OPTIC)
+
+### OpsBridge deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Farm Name</th><th>Customer(Org)</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>EKS Version</th><th>Type</th><th>Contact</th><th>Size</th><th>IntegrationHub</th></tr><tr><td rowspan="2"></td><td rowspan="2"></td><td></td><td rowspan="2"></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr></tbody></table>
+
+## Dev Account - itom-sa-int-lab (789610210433)
+
+## Standalone
+
+### OpsBridge deployments
+
+| Customer(Org) | Instance Tag | URL | Region | Version Deployed | AWS Resource Version | Type | Contact | Size | Add-on | IntegrationHub |
+| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
+| montest | montest-dev-opsb | [montest.opsbridge-test.saas.microfocus.com](http://montest9.opsbridge-test.saas.microfocus.com/) | Oregon | 25.1 | EKS-1.31 | PREMIUM | Carol Park | Small |  | NO |
+
+## Farm (Shared OPTIC)
+
+### OpsBridge deployments
+
+<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><tbody><tr><th>Farm Name</th><th>Customer(Org)</th><th>URL</th><th>Region</th><th>Version Deployed</th><th>EKS Version</th><th>Type</th><th>Contact</th><th>Size</th><th>Add-on</th><th>IntegrationHub</th></tr><tr><td rowspan="2"></td><td></td><td></td><td rowspan="2"></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr></tbody></table>
+
+## OT Private Cloud Account - aws\_opsbridge\_dryrun (702295241410)
+
+## Standalone
+
+### OpsBridge deployments
+
+| Customer(Org) | URL | Region | Version Deployed | EKS Version | Type | Contact | Size | IntegrationHub |
+| --- | --- | --- | --- | --- | --- | --- | --- | --- |
+| opentext | opsb-dryrun.opentext.cloud | Oregon | 24.1 |  | PREMIUM | Martin Bosler | Small | YES |
+
+## Attachments:
+
+[image-2025-2-25\_8-40-52.png](http://127.0.0.1:8999/attachments/686069604/691150736.png) (image/png)

Cloud DevOps/OpsBNOM AWS Infra RI & Saving Plan Proposal.md

@@ -0,0 +1,61 @@
+---
+title: "ITOM Cloud Service Delivery : OpsB/NOM AWS Infra RI & Saving Plan Proposal"
+source: "http://127.0.0.1:8999/692447634.html"
+author:
+  - "[[Ling-yan Meng]]"
+published: 2025-03-13
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## Introduction
+
+This page presents all the savings plans and Reserved Instances for OpsB/NOM SaaS.
+
+## Saving Plan
+
+No account level Saving Plan, now the EC2 usage is covered by the company Saving Plan.
+
+<table><tbody><tr><td rowspan="2"><p><strong>Account Number</strong></p></td><td rowspan="2"><p><strong>Compute SP /hr</strong></p></td><td rowspan="2"><p><strong>Proposal<br></strong></p></td><td colspan="2"><p><strong>Utilization/Coverage (2024-12-01 ~ 2025-02-28)<br></strong></p></td></tr><tr><td><p><strong>Utilization</strong></p></td><td><p><strong>Coverage</strong></p></td></tr><tr><td><p>181608496217</p></td><td><p>$ 0.00</p></td><td><p>No change</p></td><td><p>N/A</p></td><td><p>100%</p></td></tr><tr><td><p>014842986998</p></td><td><p>$ 0.00</p></td><td><p>No change</p></td><td><p>N/A</p></td><td><p>100%</p></td></tr><tr><td><p>493286294651</p></td><td><p>$ 0.00</p></td><td><p>No change</p></td><td><p>N/A</p></td><td><p>100%</p></td></tr><tr><td>789610210433</td><td><p>$ 0.00</p></td><td><p>No change</p></td><td><p>N/A</p></td><td><p>99%</p></td></tr></tbody></table>
+
+## RI for DB Instances
+
+No existing RIs (2025-03-13)
+
+One year RI.
+
+| AWS Account | Region | Farm Name   Purpose | DB Name | Multi-AZ | Current size | Sizing proposal | RI percentage | RI cost saving (3 years all upfront) | extra cost saving $ |
+| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
+| 789610210433 |  | LAB | [cosmin-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=cosmin-itom-postgres;is-cluster=false) (0 connections)   [farm-drtest-itom-postgres-renamed](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=farm-drtest-itom-postgres-renamed;is-cluster=false) (0 connections) (Action: remove)   [forrester-demo-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=forrester-demo-itom-postgres;is-cluster=false)   ioana-itom-postgres (stopped)   [montest-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=montest-itom-postgres;is-cluster=false)   [obm-01-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=obm-01-itom-postgres;is-cluster=false) (will be removed once the test is finished)   [odlfarm2511-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=odlfarm2511-itom-postgres;is-cluster=false) | N | 7\* db.m6g.xlarge |  | 0%   Stop the environment as much as possible   AWS official lambda to stop them regularly (instance scheduler) |  | $xxx? |
+| 789610210433 |  | LAB | [farm-drtest-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=farm-drtest-itom-postgres;is-cluster=false) (to be removed) | Y | db.m6g.xlarge |  | (to be removed) owner: shenwei |  | $xxx? |
+| 014842986998 |  | Staging | [opsb4opsb-staging-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=opsb4opsb-staging-itom-postgres;is-cluster=false)   [saasopsstg-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=saasopsstg-itom-postgres;is-cluster=false) | N | 2 \* db.m6g.xlarge |  | TBD, Owner: Raluca   50% | $555.34 |  |
+| 493286294651 |  | Shared | [db-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=db-itom-postgres;is-cluster=false) (to be removed)   [odl-farm-oregon-5-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=odl-farm-oregon-5-itom-postgres;is-cluster=false) (to be removed)    [odl-farm-oregon-6-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=odl-farm-oregon-6-itom-postgres;is-cluster=false) (to be removed)  [optic-demo-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=optic-demo-itom-postgres;is-cluster=false) (for PM demo, keep as long term) | N | 4 \* db.m6g.xlarge |  | 100% for db.m6g.xlarge | $969.68 / 8 | $600 |
+| 493286294651 | Frankfurt | Shared | [dp-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=dp-itom-postgres;is-cluster=false) (to be removed) | N | db.m6g.xlarge |  | To be removed |  | $150 |
+| 181608496217 |  | Customer Dev/QA | [corp-it-qa-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=corp-it-qa-itom-postgres;is-cluster=false)   [dtcc-dev-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=dtcc-dev-itom-postgres;is-cluster=false)    [nasdaq-dev-us2-itom-postgres(0](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=nasdaq-dev-us2-itom-postgres;is-cluster=false) connections)   [ot-dev-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=ot-dev-itom-postgres;is-cluster=false) | N | 4 \* db.m6g.xlarge |  | 100% | $484.84 | $600 |
+| 181608496217 |  | Prod | [corp-it-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=corp-it-itom-postgres;is-cluster=false)   [dtcc-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=dtcc-itom-postgres;is-cluster=false)   [nasdaq-us2-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=nasdaq-us2-itom-postgres;is-cluster=false)   [odl-farm-ore-2-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=odl-farm-ore-2-itom-postgres;is-cluster=false)   odl-farm-oregon-01-itom-postgres   [opsb4opsb-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=opsb4opsb-itom-postgres;is-cluster=false)   ot-itom-postgres | Y | 7 \* db.m6g.xlarge |  | 100% | $1943.68 |  |
+| 181608496217 | Frankfurt | Customer Dev/QA | [ferrero-dev-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=ferrero-dev-itom-postgres;is-cluster=false) | N | db.m6g.xlarge |  | 100% | $143.92 | $150 |
+| 181608496217 | Frankfurt | Customer Dev/QA | [indra-dev-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=indra-dev-itom-postgres;is-cluster=false) | N | db.m6g.xlarge |  | 100% | $143.92 |  |
+| 181608496217 | Frankfurt | Customer Dev/QA | techmahindra-dev-itom-postgres | N | db.m5.xlarge | db.m6g.xlarge | 100%   Doing it in the weekday | $143.92 | $30 |
+| 181608496217 | Frankfurt | Prod | [techmahindra-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=techmahindra-itom-postgres;is-cluster=false) | No → Yes | db.m5.xlarge | db.m6g.xlarge | 100%   Change in a window | $143.92 | \-$300 |
+| 181608496217 | Frankfurt | Prod | [ferrero-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=ferrero-itom-postgres;is-cluster=false)    [indra-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=indra-itom-postgres;is-cluster=false)   [nasdaq-eu-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=nasdaq-eu-itom-postgres;is-cluster=false)   [odl-farm-fra-3-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=odl-farm-fra-3-itom-postgres;is-cluster=false)   [odl-farm-fra-4-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=odl-farm-fra-3-itom-postgres;is-cluster=false)   [odl-farm-fra-5-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=odl-farm-fra-3-itom-postgres;is-cluster=false) | Y | 6 \* db.m6g.xlarge |  | 100% | $1727.04 |  |
+| 181608496217 | Canada-Central | Customer Dev/QA | [metrolinx-dev-itom-postgres](https://ca-central-1.console.aws.amazon.com/rds/home?region=ca-central-1#database:id=metrolinx-dev-itom-postgres;is-cluster=false) | N | db.m5.xlarge | db.m6g.xlarge | 100%   Doing it in the weekday | $150 | $30 |
+| 181608496217 | Canada-Central | Prod | [metrolinx-itom-postgres](https://ca-central-1.console.aws.amazon.com/rds/home?region=ca-central-1#database:id=metrolinx-itom-postgres;is-cluster=false) | No → Yes | db.m5.xlarge | db.m6g.xlarge | 100%   Change in a window | $150 | \-$300 |
+| 181608496217 | Canada-Central | Prod | [odl-farm-can-1-itom-postgres](https://ca-central-1.console.aws.amazon.com/rds/home?region=ca-central-1#database:id=odl-farm-can-1-itom-postgres;is-cluster=false) | Y | db.m6g.xlarge |  | 100% | $305.56 |  |
+| 181608496217 | London | Customer Dev/QA | [iconmon-dev-itom-postgres](https://eu-west-2.console.aws.amazon.com/rds/home?region=eu-west-2#database:id=iconmon-dev-itom-postgres;is-cluster=false) | N | db.m6g.xlarge |  | 100% | $144.86 | $150 |
+| 181608496217 | London | Prod | [iconmon-itom-postgres](https://eu-west-2.console.aws.amazon.com/rds/home?region=eu-west-2#database:id=iconmon-itom-postgres;is-cluster=false) | Y | db.m6g.xlarge |  | 100% | $289.73 |  |
+
+## Check the customer license expiration time to check if we need to buy RI of the DB. Owner: ShenweiRI for Open Search
+
+Concerns on the data index from EU to US
+
+| AWS Account | Farm | Region | Domain Name | Worker | Worker Proposal | RI percentage | RI saving (3 years Allupfront) |
+| --- | --- | --- | --- | --- | --- | --- | --- |
+| 181608496217 | Prod | Oregon |  | 3 \* r7g.2xlarge |  | 100% | $809.68 |
+| 789610210433 |  |  | [forrester-demo-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/forrester-demo-opensearch) (To be removed)   [montest-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/montest-opensearch) (long term)   [r251-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/r251-opensearch) (To be removed) | 6 \* r6g.large |  | 100%   2 \* r6g.large | $190.18 / 3 |
+| 014842986998 |  |  | [opsb4opsb-staging-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/opsb4opsb-staging-opensearch) | 2 \* r6g.large |  | 100%   TBD, owner: Raluca | $126.79 |
+| 493286294651 |  |  | [advantageinc-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/advantageinc-opensearch) (long term)   [odl5t3-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/odl5t3-opensearch) (have been deleted)   [odl6t1-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/odl6t1-opensearch) (To be deleted) | 6 \* r6g.large |  | 100%   2 \* r6g.large | $380.36 / 3 |
+
+## Reference
+
+[AWS Cost Estimation Template for ESM SaaS 2023.05\_SP.xlsx](https://opentextcorporation-my.sharepoint.com/:x:/g/personal/jhuang4_opentext_com/EfW5rQvLPT1Dgpluc72yFpIBWOGvzy3ZsotlAAy87IOsIg?e=mfSRpI)

Cloud DevOps/OpsBNOM Cloud Infra Cost Review.md

@@ -0,0 +1,126 @@
+---
+title: "ITOM Cloud Service Delivery : OpsB/NOM Cloud Infra Cost Review"
+source: "http://127.0.0.1:8999/686065571.html"
+author:
+  - "[[Sunny Xia]]"
+published: 2024-08-14
+created: 2026-09-07
+description:
+tags:
+  - "clippings"
+---
+## Introduction
+
+This page presents all the OpsB/NOM SaaS related cost review results.
+
+## 2025-06-05
+
+3.1 \[EU-Managed eu28-eu32\] Upgrade the EKS version to 1.32 before 2025-11-26 for OBM, to prevent $500/mo extra cost on extend support REVIEWING (Here Should be Raluca/Razvan)
+
+## 2025-05-23
+
+Remove the unused EBS snapshots, save around $???/mo **REVIEWING**
+
+## 2025-03-27
+
+Reorganize the volume related tasks, Change io2 → gp3 3000 iops + 125MB, gp2 → gp3 3000 iops + 125MB it improves the performance and save cost. **Christian has reviewed**
+
+1. itom-sa-ext-stg (014842986998), save around $ **1500** /mo **ALMOST DONE By Raluca, two io2 volume left**
+2. **i** tom-sa-ext-trial (493286294651), save around $ **900** /mo **owner: Raluca. 14 io2, 33 gp2 left in Oregen, planned in second half of April**
+3. **itom-sa-ext-prod** , Oregen, save around $ **2000** /mo **owner: Raluca, need to plan accordingly**
+4. **itom-sa-ext-prod** , Frankfurt, save around $ **2900** /mo **owner: Raluca, need to plan accordingly  
+	**
+5. **itom-sa-ext-prod** , Canada, save around $ **2000** /mo **owner: Raluca, need to plan accordingly**
+6. itom-sa-int-lab (789610210433), save around $200/mo **owner: Raluca. 2 io2, 3 gp2 left in Oregen. They are newly created less than a month. planned in second half of April  
+	**
+- itom-sa-int-lab (789610210433) Remove 106 unused EBS volumes, save around $ **900** /mo **DONE only 10 left on 2025/01/21, 0 left on 2025/02**
+
+## 2025-03-13
+
+Reorganize the RI related tasks:  
+
+1. Buy RI for RDS instances, save around **$4500 ~ $8000/mo** depends on the RI plan: **REVIEWING** **lingyan/jacky provide a draft, and review with the team, one year RI. Wei has provided the customer license file, Owner: lingyan to cross check the RI planning and the customer license**  
+	[OpsB/NOM AWS Infra RI & Saving Plan Proposal](http://127.0.0.1:8999/692447634.html)
+2. Buy RI for Open Search, save around **$900 ~ 1500/mo** depends on the RI plan: **REVIEWING Owner: lingyan provide the draft**  
+	[OpsB/NOM AWS Infra RI & Saving Plan Proposal](http://127.0.0.1:8999/692447634.html)
+
+Reorganize the multi-az to single-az related tasks:
+
+1. 493286294651 Oregen, change 4 dev/qa RDS from multi-az to single-az, save around $ **600** /mo **DONE Owner: Raluca**
+2. 493286294651 Frankfurt, change 1 dev/qa RDS from multi-az to single-az, save around $150/mo **DONEOwner: Raluca**
+3. 181608496217 Oregen, change 4 dev/qa RDS from multi-az to single-az, save around $ **600** /mo **DONEOwner: Raluca**
+4. 181608496217 Frankfurt, change 1 dev/qa RDS from multi-az to single-az, save around $150/mo **DONEOwner: Raluca**
+5. 181608496217 London, change 1 dev/qa RDS from multi-az to single-az, save around $150/mo **DONEOwner: Raluca**
+
+## 2025-03-12
+
+1. Remove the unused AMIs, save around $868.65/mo **DONE**
+
+## 2025-01-21
+
+itom-sa-ext-prod
+
+1. Frankfurt
+	1. And/Or turn off odl-farm-fra-2-itom-postgres, as there are no connections for at least 4 weeks. save around $400/mo **DONE**
+		2. Upgrade EKS version of [odl-farm-fra-2-EKS-Cluster](https://eu-central-1.console.aws.amazon.com/eks/home?region=eu-central-1#/clusters/odl-farm-fra-2-EKS-Cluster), save $292/mo **DONE to be terminated  
+		**
+		3. And remove not used volumes, extra save around $300/mo **PLANNED owner: Raluca**
+2. Oregon  
+	1. And/or turn off nasdaq-dev-us2-itom-postgres, as there are no connections for at least 4 weeks, save around $300/mo **NO PLAN As it's a paid instance by the customer**
+		2. Remove not used volumes, extra save around $300/mo **REVIEWING**
+3. London
+	1. 4 iconmon-EKS-Worker-instance, change size from c5a.12xlarge → c5a.6xlarge, save around **$3000/** mo **REVIEWING** Last 4 weeks usage less than 10% CPU. Lingyan check with Brindusa on the planning
+		2. 6 iconmon-dev-EKS-Worker-instance, change size from c5a.4xlarge → c5a.2xlarge, save around **$1500** /mo **REVIEWING** Last 4 weeks usage less than 15% CPU. Lingyan check with Brindusa on the planning
+		3. 3 vertica dev ec2 instances, change size from r5.4xlarge → r5.2xlarge, **$1000** /mo **NO PLAN** As recently the usage is up to 60%.
+4. Canada
+	1. Remove not used volumes, extra save around $200/mo **REVIEWING**
+
+## 2024-08-14
+
+itom-sa-int-lab
+
+1. Cleanup the resources in Frankfurt (VPC, ECR, KMS), Save around $100/mo **NO PLAN**
+2. Drop unused RDS instances ( farm-drtest-itom-postgres-restored nom-drtest-itom-postgres-restored), save around $ **1160** /mo **DONE**
+3. Change EBS from io2/gp2 to gp3, save around $200/mo **DONE  
+	**
+4. Reduce the size of EC2 instances odl-farm-242razvan-EKS-Worker-instance c5a.4xlarge → m6g.2xlarge, save around $200/mo **DONE The instance has gone 2025/01/21  
+	**
+5. Reduce the vertica server size from r5.4xlarge → r5.2xlarge, save around $ **1300** /mo **REVIEWING**
+
+Process:
+
+Plan without downtime:
+
+**REVIEWING** → **PLANNED** → **DONE**
+
+Plan with downtime:
+
+**REVIEWING** → → **DONE**
+
+Didn't pass the review:  
+REVIEWING → NO PLAN
+
+**Backup policy: keep only one month.  
+**
+
+May consider remove [montest2-itom-postgres-snapshot](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#db-snapshot:engine=postgres;id=montest2-itom-postgres-snapshot)  
+  
+Tools:
+
+1. AWS cost calculator [https://calculator.aws/#/addService](https://calculator.aws/#/addService)
+2. Cost Optimization Hub.../costmanagement/home#/cost-optimization-hub
+3. AWS Trusted Advisor Report
+
+Further high risk task consider in the future:
+
+1. Consider to change other RDS instances to single-az depends on the requirement.
+
+Posted by lmeng2 at Jan 21, 2025 04:07 EST
+
+Cleanup the ECR regularly: $150
+
+Posted by lmeng2 at Jan 22, 2025 03:26 EST
+
+Jacky mentioned that turning off the dev instances based on scheduler job can help
+
+Posted by lmeng2 at Mar 26, 2025 22:59 EDT

Cloud DevOps/数据说明.md

@@ -0,0 +1,45 @@
+- 管理多少个 AWS accounts？
+	- 23个AWS accounts [[ITOM Cloud AWS Account Overview]]
+- 多少个 SaaS products？
+	- 3 大产品线， 细分产品大约10个(独立部署，升级，管理)
+	- ESM - SMAX, HCMX, AMX, UD/UCMDB, OO, Automation Center [[ESM Cloud Farm Version Tracking]]
+	- OpsB & NOM [[OpsB and NOM Cloud Deployments Version Tracking]]
+	- APM & AppPlus [[ITOM APM AppPluse Cloud Farm Information]]
+- 多少 customer environments？
+	- 一共76 farms
+- 服务多少 enterprise customers？
+	- 服务客户300+ (支持multi-tenancy环境，一个farm可部署不同客户的tenant)
+- 覆盖多少国家 / region？
+	- AWS Oregon, Tokyo, Frankfult, Sydney, San Paulo, Canada Central, Cape Town
+- 每月/每年多少次 deployment？
+	- 
+- Customer onboarding 从多少天降到多少天？
+	- 根据不同的客户类型，customer onboarding 的时间有所不同。 
+	- 如果是新用户的话，我们的自动化部署可以做到在30分钟内完成客户环境的搭建以及配置。
+	- 如果是老用户或者甚至是从 on-premise 客户迁移到云端SaaS，我们需要进行数据迁移的话，这个我们要进行立项。根据 客户 openclaw 环境的版本，我们要帮助客户进行版本升级，保持和云端产品版本一致，然后在客户的生产环境里面导出数据，并通过一系列的自动化部署帮客户把数据迁移到云端 SaaS。这个根据数据量以及客户的环境不同，所需要的时间有所不同。
+- 自动化之前需要多少人工？
+- Deployment automation 后减少多少 effort？
+- Incident 数量下降多少？
+- MTTR 从多少降到多少？
+- Availability / SLA 达到多少个 9？
+	- 公司的要求是99.9%, 我任职期间，SLA达月标率达到90%以上
+- Cloud infrastructure 年度成本多少？FinOps 节省多少？
+- 支持多少版本同时运行？
+- 每年多少次 upgrade / patch？
+	- 一般一个产品每个季度需要进行一次版本升级。Patch 是以月为单位来 release patch。更小的单位是根据 incident 的严重程度需要出 hotfix，可能会以天为单位。
+	- Major Update  4 times per product per year
+	- Patch Update 8 times per product per year
+	- Hotfix Update depends on incident urgency, average 10~12 times per prodcut per year
+- 迁移了多少客户从 On-Prem / Off-Cloud 到 Cloud？
+	- 20~30 on-prem customer to cloud SaaS
+- 团队从多少人发展到多少人？
+	- 2 team manager (China, Costa Rica)
+	- 1 PMO (Romania)
+	- 26 Engineers (5 China, 7 Romania, 6 India, 1 Bulgaria,  5 Costa Rica, 2 USA)
+- 建立了多少套自动化工具？
+	- Product Farms cloud deployment (Terraform)
+	- Customer Tenant fulfillment & configuration (Product API)
+- Product Readiness framework 最终覆盖多少产品？
+	- All Products
+
+