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---
title: "业务知识库"
type: concept
tags: [Knowledge, AI, Training]
---
## Definition
企业服务、价格、政策和FAQ的结构化数据存储，用于训练AI客服系统，使其能够基于准确的企业信息进行回复。
## Related Concepts
- [[AI自动回复]]：依赖知识库进行响应
- [[意图分类]]：与知识库配合确定回复策略
## Use Cases
- AI客服训练数据
- 企业信息统一管理
- FAQ自动化
## Connections
- [[Multi-Channel AI Customer Service Platform]] ← trains_on ← [[业务知识库]]
- [[AI自动回复]] ← depends_on ← [[业务知识库]]