Batch: enforce full 7-field frontmatter on all 360 notes (obsidian_frontmatter.py v3)
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---
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title:
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author: shenwei
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tags: []
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---
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## 1. Review Upgrade Procedures Document with R&D team
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## 2. Follow the Upgrade Procedures to perform Dev Farm upgrade validation
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## 3. Send Notification to ESM Cloud Farm Customer about upcoming maintenance window
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---
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Control Tower Link: https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/customers
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- Request Access to Control Tower
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---
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Wiki Page:
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https://confluence.opentext.com/display/ICSD/Request+Unplanned+Change+in+Cloud+Production+Environment+Process
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---
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## Review R&D Major Release Plan & Patch Plan
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- ESM RTE: Mihaela Claudia Chis <mchis@opentext.com>
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- PI Planning Readout Slides
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---
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## ESM Cloud
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- ESM Farm Information: https://confluence.opentext.com/display/ICSD/ITOM+ESM+Cloud+Farm+Information
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- ESM Capability Introduction
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---
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- Major Incident Definition: https://confluence.opentext.com/display/ICSD/Major+Incident+Definition
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- Major Incident Management & Best Practice:
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- Identification and Detection
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---
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BI report:
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https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
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---
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PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML
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ITOM Cloud Ops Assignment Group:
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---
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## Role and Responsibility
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#### Strategic Responsibilities
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- Own the reliability and performance of multiple SaaS Application Services. (APM, BPM, OpsB, NOM, ESM, DCA, SBM, ESM FedRAMP)
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