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nexus/Archived/Work/2025 ITOM Cloud Knowledge Transfer/ESM SaaS Customer Onboarding Process (Control Tower).md

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shenwei

Control Tower Link: https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/customers

  • Request Access to Control Tower

  • Customer Order Filter

    • ESM Product Filter: Image
    • APM/OpsB/NOM Product Filter Image
  • SaaS Order In Control Tower

  • CS Ops Fulfill the order and generate license

  • SaaS Ops team download/allocate license and close the deal

  • Control Tower order status change to "Provisioned", close the deal