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nexus/Archived/Work/2025 ITOM Cloud Knowledge Transfer/ESM SaaS Customer Onboarding Process (Control Tower).md

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author: shenwei
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Control Tower Link: https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/customers
- Request Access to Control Tower
-
- Customer Order Filter
- ESM Product Filter:
![Image](http://zipline.ishenwei.online/u/cu2uo8.png)
- APM/OpsB/NOM Product Filter
![Image](http://zipline.ishenwei.online/u/QPUhmO.png)
- SaaS Order In Control Tower
- CS Ops Fulfill the order and generate license
- SaaS Ops team download/allocate license and close the deal
- Control Tower order status change to "Provisioned", close the deal