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      <h1 class="entry-title">Incident Management</h1>
    
    
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<time datetime="2018-03-12T12:26:00-04:00" pubdate data-updated="true">Mar 12<span>th</span>, 2018</time>
        
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<div class="entry-content"><p>Join <a href="http://www.blackrock3.com/">Blackrock 3 Partners</a> as they discuss Incident Management on the Food Fight Show.</p>

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<li><a href="/2018/03/incident-management.html#panel">Panel</a></li>
<li><a href="/2018/03/incident-management.html#outline">Outline</a></li>
<li><a href="/2018/03/incident-management.html#picks">Picks</a></li>
<li>Download

<ul>
<li><a href="https://www.youtube.com/watch?v=pz7pG6v8F2g">Video</a></li>
<li><a href="http://traffic.libsyn.com/foodfight/FFS114.mp3">Audio</a></li>
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<h2>Panel<a name="panel"></a></h2>

<ul>
<li>Ron Vidal - <a href="http://www.blackrock3.com/">website</a>, <a href="https://twitter.com/br3guys">twitter - @br3guys</a></li>
<li>Rob Schnepp - <a href="http://www.blackrock3.com/">website</a>, <a href="https://twitter.com/br3guys">twitter - @br3guys</a></li>
<li>Chris Hawley - <a href="http://www.blackrock3.com/">website</a>, <a href="https://twitter.com/br3guys">twitter - @br3guys</a></li>
<li>Nell Shamrell-Harrington <a href="https://github.com/nellshamrell">github</a>, <a href="https://twitter.com/nellshamrell">twitter</a>, <a href="http://nellshamrell.com/">blog</a></li>
<li>Nathen Harvey <a href="http://github.com/nathenharvey">github</a>, <a href="http://twitter.com/nathenharvey">twitter</a>, <a href="http://nathenharvey.com">blog</a></li>
</ul>


<h2>Show Notes<a name="outline"></a></h2>

<h2>Upcoming Chef Events</h2>

<ul>
<li><a href="https://events.chef.io/events/fin-code/">FINTECH:CODE</a> - March 15-16, London</li>
<li><a href="https://events.chef.io/events/r-etail-code/">R-ETAIL:CODE</a> - March 15-16, London</li>
<li><a href="https://events.chef.io/events/march-madness-viewing-party/">March Madness Viewing Party</a> - March 15, NYC</li>
<li><a href="https://events.chef.io/events/microsoft-devops-user-group-meeting-continuously-deploy-net-applications-habitat/">Microsoft DevOps User Group Meeting: Continuously Deploy .Net Applications with Habitat</a> - March 20, Austin, TX</li>
<li><a href="https://events.chef.io/events/computing-devops-summit-2/">Computing DevOps Summit</a> - March 21, London</li>
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<li><a href="https://chefconf.chef.io/">ChefConf</a> - May 22-25, Chicago, IL</li>
<li><a href="https://events.chef.io/">View all upcoming events</a></li>
</ul>


<h2>Upcoming Blackrock 3 Training</h2>

<ul>
<li><a href="https://www.eventbrite.com/e/it-incident-management-and-incident-command-tickets-39529284153?aff=eac2">IT Incident Command and Incident Management</a> - March 22-23, Oakland, CA</li>
</ul>


<h2>Show Notes</h2>

<ul>
<li>What is an &#8220;Incident&#8221; and what is &#8220;Incident Management&#8221;?</li>
<li>How does incident management impact mean-time-to-recover (MTTR)?</li>
<li>Advising companies how NOT to have a single point of failure: PROCESS - Predictable. Repeatable. Optimize. Clear. Empowerment. Scalable. Sustainable. &#8220;Learn all you care, share all you know.&#8221;</li>
<li>What is the lifecycle of an incident?</li>
<li>What is an &#8220;Incident Commander&#8221;?</li>
<li>Liaison Officer: (LNO)</li>
<li>Where does learning and collaboration come into play with incident commanding?</li>
<li>Peacetime and Wartime; After Action Review (AAR), Root Cause Analysis (RCA)</li>
</ul>


<h2>Picks<a name="picks"></a></h2>

<h4>Nell</h4>

<ul>
<li><a href="http://happenapps.com/">Quiver</a></li>
<li>The United States and Canadian Womens Hockey Teams</li>
</ul>


<h4>Chris</h4>

<ul>
<li><a href="https://www.basilhaydens.com/dark-rye/">Basil Hayden&#8217;s Dark Rye</a></li>
<li><a href="https://www.amazon.com/Spices-Cumaru-Vanilla-Dipteryx-odorata/dp/B01701SL4I">Tonka Beans</a></li>
</ul>


<h4>Rob</h4>

<ul>
<li>Oyster Bitters</li>
<li><a href="https://www.ilfornino.com/ilfornino-elite-plus-wood-fired-pizza-oven-cabinet-black-one-flat-cooking-surface/">IlFornino ® Elite Plus - Wood Fired Pizza Oven</a></li>
</ul>


<h4>Ron</h4>

<ul>
<li><a href="https://operationdagger.com/">Operation Dagger: Singapore</a></li>
<li>Substitute a smokey mezcal in place of a bourbon or rye in a Manhattan.</li>
<li><a href="https://www.icebreaker.com">Icebreaker Outerwear</a></li>
<li><a href="https://www.freitag.ch">FREITAG Bags</a></li>
</ul>


<h4>Nathen</h4>

<ul>
<li><a href="http://www.hurryupandwait.io/blog/course-correction">Course Correction</a></li>
<li><a href="https://chefconf.chef.io/">ChefConf</a></li>
<li><a href="https://www.eventbrite.com/e/it-incident-management-and-incident-command-tickets-39529284153?aff=eac2">IT Incident Command and Incident Management</a></li>
</ul>


<h2>Download</h2>

<ul>
<li><a href="https://www.youtube.com/watch?v=pz7pG6v8F2g">Video</a></li>
<li><a href="http://traffic.libsyn.com/foodfight/FFS114.mp3">Audio</a></li>
</ul>


<hr />


<p>The Food Fight Show is brought to you by <a href="https://twitter.com/nathenharvey">Nathen Harvey</a> and <a href="https://twitter.com/nellshamrell">Nell Shamrell</a> with help from other hosts and the awesome community of Chefs.</p>

<p>The show is sponsored, in part, by <a href="http://www.chef.io">Chef</a>.</p>

<p>Feedback, suggestions, and questions:  <a href="mailto:info@foodfightshow.com">info@foodfightshow.com</a> or  <a href="http://github.com/foodfight/showz">http://github.com/foodfight/showz</a>.</p>
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<span class="byline author vcard">Posted by <span class="fn">Bryan Berry - Nathen Harvey - Matt Ray</span></span>

      








  


<time datetime="2018-03-12T12:26:00-04:00" pubdate data-updated="true">Mar 12<span>th</span>, 2018</time>
      

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    <a class='category' href='/blog/categories/incident-management/'>incident-management</a>, <a class='category' href='/blog/categories/post-mortem/'>post-mortem</a>
  
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