Files
nexus/sreweekly/articles/289/07-how-to-avoid-bad-assumptions-during-incidents.html
2026-09-12 17:23:01 +08:00

33 lines
214 KiB
HTML
Raw Permalink Blame History

This file contains ambiguous Unicode characters
This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.
<!DOCTYPE html><html data-dpl-id="dpl_BBRoCePwqZvFD5t2NWjeL4RH9mwm" lang="en" data-scroll-behavior="smooth" class="geist_mono_54069fc3-module__PcBEcq__variable kalam_48bfd9a2-module__JSifUG__variable stkbureausans_1e54e897-module__zxjcxa__variable stkbureauserif_2525014a-module__zkXytW__variable stkbureauserifdeferred_742a2474-module__ukGqna__variable pixelify_sans_81b7d097-module__1Rm0Lq__variable scroll-smooth"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="preload" href="/_next/static/immutable/media/stkbureau_serif_book-s.p.0_js8gy1zifgl.woff2" as="font" crossorigin="" type="font/woff2"/><link rel="preload" as="image" imageSrcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" imageSizes="100vw"/><link rel="stylesheet" href="/_next/static/immutable/chunks/1wus27ic5fsbj.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/immutable/chunks/0ok2xz0peykn3.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/immutable/chunks/3_pcvzakx73f_.css" data-precedence="next"/><link rel="preload" as="script" fetchPriority="low" href="/_next/static/immutable/chunks/1f8tzf816i32j.js"/><script src="/_next/static/immutable/chunks/17il0mq9qt26b.js" async=""></script><script src="/_next/static/immutable/chunks/07v142o5owpy6.js" async=""></script><script src="/_next/static/immutable/chunks/1eat_vqbhn7ur.js" async=""></script><script src="/_next/static/immutable/chunks/16wtr1pupryzq.js" async=""></script><script src="/_next/static/immutable/chunks/turbopack-1yl6v3yt8k5c5.js" async=""></script><script src="/_next/static/immutable/chunks/0esgme6slw2os.js" async=""></script><script src="/_next/static/immutable/chunks/0-l0sxraekmer.js" async=""></script><script src="/_next/static/immutable/chunks/1vj2-813oq6tg.js" async=""></script><script src="/_next/static/immutable/chunks/1vvlruwewhgbt.js" async=""></script><script src="/_next/static/immutable/chunks/27fxx2z424byj.js" async=""></script><script src="/_next/static/immutable/chunks/3c4tjp_3gm_rj.js" async=""></script><script src="/_next/static/immutable/chunks/3toyqodzjr-9d.js" async=""></script><script src="/_next/static/immutable/chunks/2hdxyct5upc3z.js" async=""></script><script src="/_next/static/immutable/chunks/1ah2s79s4e7mm.js" async=""></script><script src="/_next/static/immutable/chunks/24dbkag80ciqd.js" async=""></script><script src="/_next/static/immutable/chunks/34-yxyyt1i1n8.js" async=""></script><script src="/_next/static/immutable/chunks/1zi8qxi1p_fsn.js" async=""></script><script src="/_next/static/immutable/chunks/2eophjajue3_e.js" async=""></script><script src="/_next/static/immutable/chunks/3d48p4uv87yqq.js" async=""></script><script src="/_next/static/immutable/chunks/2y03n43y-fjfs.js" async=""></script><script src="/_next/static/immutable/chunks/39pfb5kk8her1.js" async=""></script><script src="/_next/static/immutable/chunks/3qz9rwp_7jbnb.js" async=""></script><script src="/_next/static/immutable/chunks/1my_9vnng6gxj.js" async=""></script><script src="/_next/static/immutable/chunks/040yti440pn1b.js" async=""></script><script src="/_next/static/immutable/chunks/0v4j5g1ppvtg_.js" async=""></script><script src="/_next/static/immutable/chunks/3buml8s4fdaii.js" async=""></script><script src="/_next/static/immutable/chunks/2_frah5pspzdw.js" async=""></script><script src="/_next/static/immutable/chunks/1mcb8cvy5_n5b.js" async=""></script><script src="/_next/static/immutable/chunks/132szer1wwfxa.js" async=""></script><script src="/_next/static/immutable/chunks/2jjhnej_crwty.js" async=""></script><script src="/_next/static/immutable/chunks/19t-07qzgwjic.js" async=""></script><script src="/_next/static/immutable/chunks/1wpznbhwql3dd.js" async=""></script><script src="/_next/static/immutable/chunks/20izjjpsu0ag8.js" async=""></script><link rel="preload" href="https://embeds.iubenda.com/widgets/9d001c02-6db6-11ee-8bfc-5ad8d8c564c0.js" as="script"/><meta name="next-size-adjust" content=""/><meta http-equiv="x-ua-compatible" content="ie=edge"/><link rel="alternate" type="application/rss+xml" title="Blog" href="https://incident.io/blog.xml"/><link rel="alternate" type="application/rss+xml" title="Changelog" href="https://incident.io/changelog.xml"/><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png"/><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png"/><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png"/><title>How to avoid bad assumptions during incidents | Blog | incident.io</title><meta name="description" content="Any good investigation builds on assumptions, and when they&#x27;re wrong you can
end up down a dark path. Read about an incident where this happened badly, and
learn some strategies to avoid falling into the same trap."/><meta name="keywords" content="incident,incident management,incident response,post mortem,outage,slack incident,incident channel"/><meta name="slack-app-id" content="A01DEGPUHHC"/><link rel="canonical" href="https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents"/><link rel="alternate" type="text/markdown" href="https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents.md"/><meta property="og:title" content="How to avoid bad assumptions during incidents | Blog | incident.io"/><meta property="og:description" content="Any good investigation builds on assumptions, and when they&#x27;re wrong you can
end up down a dark path. Read about an incident where this happened badly, and
learn some strategies to avoid falling into the same trap."/><meta property="og:image" content="https://incident.io/socialcard/blog/how-to-avoid-bad-assumptions-during-incidents?1687508994000"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="628"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@incident_io"/><meta name="twitter:creator" content="@incident_io"/><meta name="twitter:title" content="How to avoid bad assumptions during incidents | Blog"/><meta name="twitter:description" content="Any good investigation builds on assumptions, and when they&#x27;re wrong you can
end up down a dark path. Read about an incident where this happened badly, and
learn some strategies to avoid falling into the same trap."/><meta name="twitter:image" content="https://incident.io/socialcard/blog/how-to-avoid-bad-assumptions-during-incidents?1687508994000"/><meta name="twitter:image:width" content="1200"/><meta name="twitter:image:height" content="628"/><link rel="icon" href="/icons/icon-48x48.png"/><link rel="apple-touch-icon" href="/icons/icon-48x48.png" sizes="48x48"/><link rel="apple-touch-icon" href="/icons/icon-72x72.png" sizes="72x72"/><link rel="apple-touch-icon" href="/icons/icon-96x96.png" sizes="96x96"/><link rel="apple-touch-icon" href="/icons/icon-144x144.png" sizes="144x144"/><link rel="apple-touch-icon" href="/icons/icon-192x192.png" sizes="192x192"/><link rel="apple-touch-icon" href="/icons/icon-256x256.png" sizes="256x256"/><link rel="apple-touch-icon" href="/icons/icon-384x384.png" sizes="384x384"/><link rel="apple-touch-icon" href="/icons/icon-512x512.png" sizes="512x512"/><script src="/_next/static/immutable/chunks/0c0hxoamwjsbw.js" noModule=""></script></head><body><div hidden=""><!--$--><!--/$--></div><script type="application/ld+json" id="organization-jsonld-Organization">{"@context":"https://schema.org","@type":"Organization","name":"incident.io","url":"https://incident.io","logo":"https://incident.io/icons/icon-512x512.png","sameAs":["https://x.com/incident_io","https://www.linkedin.com/company/incident-io","https://www.youtube.com/@incident-io","https://bsky.app/profile/incident.io"]}</script><!--$--><!--/$--><script type="application/ld+json" id="article-jsonld-BlogPosting">{"@context":"https://schema.org","@type":"BlogPosting","headline":"How to avoid bad assumptions during incidents","url":"https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents","author":[{"@type":"Person","name":"Lawrence Jones"}],"datePublished":"2021-09-24T00:00:00.000Z","dateModified":"2021-09-24T00:00:00.000Z","image":["https://cdn.sanity.io/images/oqy5aexb/production/4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg?w=2000&fit=max&auto=format"],"publisher":{"@type":"Organization","name":"incident.io","url":"https://incident.io"},"description":"Any good investigation builds on assumptions, and when they're wrong you can\nend up down a dark path. Read about an incident where this happened badly, and\nlearn some strategies to avoid falling into the same trap."}</script><nav class="h-20 sticky top-0 w-full z-[100]"><div class="lg:hidden fixed top-0 bg-white text-slate-900 overflow-y-auto overscroll-contain left-0 w-full h-[100dvh] flex flex-col z-[100] pb-6 transition-transform duration-200 ease-out translate-x-full pointer-events-none"><div class="bg-white"><div class="h-20 mx-auto" data-mobile-menu-open="false"><div class="relative flex justify-between h-full z-[99]"><div class="max-w-[1512px] mx-auto px-5 flex-1 flex items-center justify-between"><div class="flex-shrink-0 flex items-center relative transition z-[1]"><a class="transition hover:opacity-80 relative top-[-8px]" href="/"><span class="sr-only">incident.io</span><div class="w-[130px] h-[32px]"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 dark:opacity-0 [[data-mobile-menu-open=true]_&amp;]:opacity-100"><g clip-path="url(#workmark__black_svg__a)"><g clip-path="url(#workmark__black_svg__b)"><path fill="#F25533" fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path fill="#000" d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g></g><defs><clipPath id="workmark__black_svg__a"><path fill="#fff" d="M0 0h1000v248H0z"></path></clipPath><clipPath id="workmark__black_svg__b"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 opacity-0 dark:opacity-100 [[data-mobile-menu-open=true]_&amp;]:opacity-0"><g fill="#fff" clip-path="url(#workmark__fullwhite_svg__a)"><path fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g><defs><clipPath id="workmark__fullwhite_svg__a"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg></div></a><div class="border border-stroke-primary bg-white rounded-lg shadow-lg p-1 flex flex-col gap-1 absolute top-full mt-2 left-0 z-50 w-[250px] transition-opacity duration-200 opacity-0 pointer-events-none"><div class="p-2 pt-1 text-body-xs-emphasis border-b border-stroke-primary">Brand Assets</div><div class="flex flex-col gap-1 text-body-xs text-content-secondary"><a href="/brand/resources/incidentio-brand-pngs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.127 0 .25.05.34.141l4.318 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.399.3h6.4c.049 0 .095.02.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6a1.3 1.3 0 0 1 1.3-1.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.3" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M1.966 11.9V8.99h1.147q.332 0 .564.127.234.126.355.348.124.222.124.512t-.125.511a.86.86 0 0 1-.362.345 1.2 1.2 0 0 1-.571.124h-.732v-.493h.632a.6.6 0 0 0 .293-.061.4.4 0 0 0 .173-.172.54.54 0 0 0 .059-.254q0-.145-.059-.253a.4.4 0 0 0-.173-.17.63.63 0 0 0-.295-.06H2.58V11.9zm5.023-2.91v2.91h-.531l-1.266-1.831H5.17V11.9h-.615V8.99h.54l1.255 1.83h.026V8.99zm2.437.941a.6.6 0 0 0-.084-.183.567.567 0 0 0-.308-.223.8.8 0 0 0-.217-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.262.322 1.3 1.3 0 0 0-.094.515q0 .303.093.517.091.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.72-.18a1.25 1.25 0 0 1-.482-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.104-.279.29-.472.186-.194.433-.294t.536-.1q.246 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .PNG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand/resources/incidentio-brand-svgs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.128 0 .251.05.342.141l4.317 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.4.3h6.4q.076.002.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6A1.3 1.3 0 0 1 4.4.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.299" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M3.584 9.828a.36.36 0 0 0-.146-.267.58.58 0 0 0-.35-.096.7.7 0 0 0-.255.043.36.36 0 0 0-.16.115.28.28 0 0 0-.053.168.24.24 0 0 0 .032.136.34.34 0 0 0 .101.1.8.8 0 0 0 .148.073q.084.03.179.051l.261.063q.19.042.35.114.16.07.275.174a.73.73 0 0 1 .248.567.8.8 0 0 1-.137.463.87.87 0 0 1-.386.303q-.252.106-.607.106-.353 0-.613-.108a.9.9 0 0 1-.407-.32.96.96 0 0 1-.152-.526h.596a.45.45 0 0 0 .083.244q.075.096.2.146.127.049.286.049a.7.7 0 0 0 .271-.046.4.4 0 0 0 .18-.126.3.3 0 0 0 .065-.186q0-.098-.058-.165a.44.44 0 0 0-.168-.114 2 2 0 0 0-.269-.085l-.316-.08a1.3 1.3 0 0 1-.581-.28.65.65 0 0 1-.212-.512.76.76 0 0 1 .14-.462.95.95 0 0 1 .394-.308q.25-.11.568-.11.324 0 .566.11a.9.9 0 0 1 .378.308q.135.197.139.458zm1.569-.837.703 2.21h.027l.704-2.21h.682L6.266 11.9h-.792L4.47 8.99zm4.231.94a.6.6 0 0 0-.083-.183.566.566 0 0 0-.308-.223.8.8 0 0 0-.218-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.261.322 1.3 1.3 0 0 0-.094.515q0 .303.092.517.093.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.719-.18a1.25 1.25 0 0 1-.483-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.105-.279.29-.472.186-.194.433-.294.248-.1.536-.1.247 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .SVG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/downloads/incidentio-brand-guidelines.pdf?v=20260826" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-4 text-alarmalade-500"><path fill="currentColor" d="m16.487 6.427-3.914-3.914A1.74 1.74 0 0 0 11.336 2H5.75A2.75 2.75 0 0 0 3 4.75v10.5A2.75 2.75 0 0 0 5.75 18h8.5A2.75 2.75 0 0 0 17 15.25V7.664c0-.467-.182-.907-.513-1.237M6.75 7h2a.75.75 0 0 1 0 1.5h-2a.75.75 0 0 1 0-1.5m6.5 7.5h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m0-3h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m2.182-4H12.5c-.55 0-1-.45-1-1V3.579l.013-.005 3.922 3.921z"></path></svg><div class="grow">Download Brand Guidelines</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 21" class="shrink-0 size-4 text-content-primary"><path fill="currentColor" d="M14.25 3.5h-8.5A2.75 2.75 0 0 0 3 6.25v6.568c0 1.336 1.616 2.006 2.56 1.06L10.44 9H7.75a.75.75 0 0 1 0-1.5h4.5a.75.75 0 0 1 .75.75v4.5a.75.75 0 0 1-1.5 0V10.06L6.622 14.94c-.945.945-.276 2.56 1.06 2.56h6.568A2.75 2.75 0 0 0 17 14.75v-8.5a2.75 2.75 0 0 0-2.75-2.75"></path></svg><div class="grow">Visit brand center</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a></div></div></div><nav aria-label="Main" data-orientation="horizontal" dir="ltr" class="hidden flex-1 lg:flex items-stretch justify-center h-full grow absolute inset-x-0"><div style="position:relative"><ul data-orientation="horizontal" class="h-full flex items-stretch justify-center gap-0" dir="ltr"><li><button id="radix-_R_4laav5ubsraivb_-trigger-products" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Products</button></li><li><button id="radix-_R_4laav5ubsraivb_-trigger-solutions" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Solutions</button></li><li><button id="radix-_R_4laav5ubsraivb_-trigger-resources" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Resources</button></li><li><button id="radix-_R_4laav5ubsraivb_-trigger-customers" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Customers</button></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/pricing">Pricing</a></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/careers">Careers</a></li></ul></div></nav></div><div class="absolute inset-y-0 right-5 flex lg:hidden items-center lg:static lg:inset-auto lg:ml-6 lg:pr-0"><div class="relative h-10"><button class="inline-flex items-center justify-center p-2 -mr-2 rounded-md text-gray-500 hover:text-gray-600 hover:bg-gray-100 focus:outline-none focus:ring-2 focus:ring-inset focus:ring-indigo-500 h-10 dark:text-white"><span class="sr-only">Open main menu</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true" data-slot="icon" class="block h-6 w-6"><path stroke-linecap="round" stroke-linejoin="round" d="M3.75 6.75h16.5M3.75 12h16.5m-16.5 5.25h16.5"></path></svg></button></div></div></div></div></div><div class="grow relative"><div class="w-full px-4 pt-4 absolute transition ease-in-out duration-250 transform translate-x-full"><ul class="flex flex-col gap-2 text-body-emphasis grow mb-20"><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M9.165 11.667c1.074 0 1.944.87 1.944 1.944v2.222c0 1.074-.87 1.944-1.944 1.944h-3.89a1.945 1.945 0 0 1-1.944-1.944v-2.222c0-1.073.87-1.944 1.944-1.944zm7.777-7.223c1.074 0 1.945.87 1.945 1.945v7.222c0 1.074-.87 1.945-1.945 1.945h-2.221a1.945 1.945 0 0 1-1.946-1.945V6.39c0-1.074.872-1.945 1.946-1.945zM8.61 2.223c1.074 0 1.945.87 1.945 1.944v3.889c0 1.073-.87 1.944-1.945 1.944H3.054a1.944 1.944 0 0 1-1.945-1.944V4.167c0-1.074.87-1.944 1.945-1.944z"></path></svg></div><div class="grow">Products</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M10 2c-4.411 0-8 3.589-8 8s3.589 8 8 8 8-3.589 8-8-3.589-8-8-8m3.947 5.641c-1.859 1.382-3.435 3.29-4.683 5.669a.75.75 0 0 1-1.331-.005c-.575-1.117-1.218-2.025-1.965-2.776a.75.75 0 1 1 1.064-1.058 11.6 11.6 0 0 1 1.563 1.972c1.239-2.045 2.734-3.726 4.458-5.007a.75.75 0 0 1 .894 1.205"></path></svg></div><div class="grow">Solutions</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M3.146 3.76c.411-.314.933-.416 1.431-.278l4.719 1.303v11.303l-5.59-1.543A1.646 1.646 0 0 1 2.5 12.963V5.064c0-.516.236-.992.646-1.305m12.277-.278a1.63 1.63 0 0 1 1.43.277c.412.313.647.789.647 1.305v7.898c0 .736-.495 1.387-1.204 1.582l-5.593 1.543V4.785z"></path></svg></div><div class="grow">Resources</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M12.914 3A4.62 4.62 0 0 0 9.75 4.306 4.64 4.64 0 0 0 6.572 3C4.042 3.015 1.99 5.084 2 7.609c0 5.253 5.306 8.429 6.932 9.278a1.77 1.77 0 0 0 1.635 0c1.626-.848 6.933-4.024 6.933-9.275.009-2.528-2.042-4.597-4.586-4.612"></path></svg></div><div class="grow">Customers</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M16.916 10.663q-.031 0-.062-.002a.75.75 0 0 1-.687-.808 1.25 1.25 0 0 0-.362-.986l-5.792-5.794A.26.26 0 0 0 9.836 3H4.957A.75.75 0 0 1 3.5 2.75v-.5a.75.75 0 0 1 .75-.75h5.586c.461 0 .911.187 1.237.513l5.793 5.793c.571.572.862 1.362.796 2.167a.75.75 0 0 1-.746.689z"></path><path fill="currentColor" d="M15.366 10.806 9.573 5.013A1.76 1.76 0 0 0 8.336 4.5H2.75a.75.75 0 0 0-.75.75v5.586c0 .467.182.907.513 1.237l5.793 5.793a2.74 2.74 0 0 0 1.944.804 2.74 2.74 0 0 0 1.944-.804l3.172-3.172c.52-.519.806-1.209.806-1.944s-.286-1.425-.806-1.944M6.25 10C5.561 10 5 9.439 5 8.75S5.561 7.5 6.25 7.5s1.25.561 1.25 1.25S6.939 10 6.25 10"></path></svg></div><div class="grow">Pricing</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 21 20" class="shrink-0 size-5"><path fill="currentColor" d="M10.664 10.75a2.75 2.75 0 1 0 0-5.5 2.75 2.75 0 0 0 0 5.5M15.304 15.482a4.775 4.775 0 0 0-4.64-3.732c-2.216 0-4.168 1.57-4.64 3.732-.19.864.348 1.749 1.224 2.013a11.8 11.8 0 0 0 6.832 0c.876-.265 1.413-1.15 1.224-2.014M5.914 6.5a2.25 2.25 0 1 0 0-4.5 2.25 2.25 0 0 0 0 4.5M7.682 11.022A4.23 4.23 0 0 1 6.414 8c0-.166.03-.323.049-.484-.132-.007-.262-.015-.406-.019l-.143-.003a4.33 4.33 0 0 0-4.2 3.263c-.224.881.33 1.81 1.236 2.072a9.6 9.6 0 0 0 2.394.404 6.3 6.3 0 0 1 2.338-2.21M15.414 6.5a2.25 2.25 0 1 0 0-4.5 2.25 2.25 0 0 0 0 4.5M13.646 11.022A4.23 4.23 0 0 0 14.914 8c0-.166-.03-.323-.049-.484.132-.007.262-.015.406-.019l.143-.003a4.33 4.33 0 0 1 4.2 3.263c.224.881-.33 1.81-1.236 2.072a9.6 9.6 0 0 1-2.394.404 6.3 6.3 0 0 0-2.338-2.21"></path></svg></div><div class="grow">Careers</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li></ul><div class="ml-auto flex flex-col lg:flex-row gap-2 lg:gap-2 flex-shrink-0 transition duration-500 text-gray-600"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-sm-emphasis h-[38px] px-4 py-2 transition-all duration-500 opacity-100 pointer-events-auto" id="nav-bar-request-a-demo" href="/demo">Get a demo</a><a href="https://app.incident.io/login" target="_blank" class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2">Login</a></div></div></div></div><div class="relative h-full transition-[background-color,backdrop-filter,transform] duration-300 ease-[cubic-bezier(0.2,0,0,1)] z-10 backdrop-blur-md bg-white/80" style="view-transition-name:navigation"><div class="h-20 mx-auto" data-mobile-menu-open="false"><div class="relative flex justify-between h-full z-[99]"><div class="max-w-[1512px] mx-auto px-5 flex-1 flex items-center justify-between"><div class="flex-shrink-0 flex items-center relative transition z-[1]"><a class="transition hover:opacity-80 relative top-[-8px]" href="/"><span class="sr-only">incident.io</span><div class="w-[130px] h-[32px]"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 dark:opacity-0 [[data-mobile-menu-open=true]_&amp;]:opacity-100"><g clip-path="url(#workmark__black_svg__a)"><g clip-path="url(#workmark__black_svg__b)"><path fill="#F25533" fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path fill="#000" d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g></g><defs><clipPath id="workmark__black_svg__a"><path fill="#fff" d="M0 0h1000v248H0z"></path></clipPath><clipPath id="workmark__black_svg__b"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 opacity-0 dark:opacity-100 [[data-mobile-menu-open=true]_&amp;]:opacity-0"><g fill="#fff" clip-path="url(#workmark__fullwhite_svg__a)"><path fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g><defs><clipPath id="workmark__fullwhite_svg__a"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg></div></a><div class="border border-stroke-primary bg-white rounded-lg shadow-lg p-1 flex flex-col gap-1 absolute top-full mt-2 left-0 z-50 w-[250px] transition-opacity duration-200 opacity-0 pointer-events-none"><div class="p-2 pt-1 text-body-xs-emphasis border-b border-stroke-primary">Brand Assets</div><div class="flex flex-col gap-1 text-body-xs text-content-secondary"><a href="/brand/resources/incidentio-brand-pngs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.127 0 .25.05.34.141l4.318 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.399.3h6.4c.049 0 .095.02.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6a1.3 1.3 0 0 1 1.3-1.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.3" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M1.966 11.9V8.99h1.147q.332 0 .564.127.234.126.355.348.124.222.124.512t-.125.511a.86.86 0 0 1-.362.345 1.2 1.2 0 0 1-.571.124h-.732v-.493h.632a.6.6 0 0 0 .293-.061.4.4 0 0 0 .173-.172.54.54 0 0 0 .059-.254q0-.145-.059-.253a.4.4 0 0 0-.173-.17.63.63 0 0 0-.295-.06H2.58V11.9zm5.023-2.91v2.91h-.531l-1.266-1.831H5.17V11.9h-.615V8.99h.54l1.255 1.83h.026V8.99zm2.437.941a.6.6 0 0 0-.084-.183.567.567 0 0 0-.308-.223.8.8 0 0 0-.217-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.262.322 1.3 1.3 0 0 0-.094.515q0 .303.093.517.091.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.72-.18a1.25 1.25 0 0 1-.482-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.104-.279.29-.472.186-.194.433-.294t.536-.1q.246 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .PNG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand/resources/incidentio-brand-svgs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.128 0 .251.05.342.141l4.317 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.4.3h6.4q.076.002.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6A1.3 1.3 0 0 1 4.4.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.299" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M3.584 9.828a.36.36 0 0 0-.146-.267.58.58 0 0 0-.35-.096.7.7 0 0 0-.255.043.36.36 0 0 0-.16.115.28.28 0 0 0-.053.168.24.24 0 0 0 .032.136.34.34 0 0 0 .101.1.8.8 0 0 0 .148.073q.084.03.179.051l.261.063q.19.042.35.114.16.07.275.174a.73.73 0 0 1 .248.567.8.8 0 0 1-.137.463.87.87 0 0 1-.386.303q-.252.106-.607.106-.353 0-.613-.108a.9.9 0 0 1-.407-.32.96.96 0 0 1-.152-.526h.596a.45.45 0 0 0 .083.244q.075.096.2.146.127.049.286.049a.7.7 0 0 0 .271-.046.4.4 0 0 0 .18-.126.3.3 0 0 0 .065-.186q0-.098-.058-.165a.44.44 0 0 0-.168-.114 2 2 0 0 0-.269-.085l-.316-.08a1.3 1.3 0 0 1-.581-.28.65.65 0 0 1-.212-.512.76.76 0 0 1 .14-.462.95.95 0 0 1 .394-.308q.25-.11.568-.11.324 0 .566.11a.9.9 0 0 1 .378.308q.135.197.139.458zm1.569-.837.703 2.21h.027l.704-2.21h.682L6.266 11.9h-.792L4.47 8.99zm4.231.94a.6.6 0 0 0-.083-.183.566.566 0 0 0-.308-.223.8.8 0 0 0-.218-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.261.322 1.3 1.3 0 0 0-.094.515q0 .303.092.517.093.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.719-.18a1.25 1.25 0 0 1-.483-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.105-.279.29-.472.186-.194.433-.294.248-.1.536-.1.247 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .SVG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/downloads/incidentio-brand-guidelines.pdf?v=20260826" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-4 text-alarmalade-500"><path fill="currentColor" d="m16.487 6.427-3.914-3.914A1.74 1.74 0 0 0 11.336 2H5.75A2.75 2.75 0 0 0 3 4.75v10.5A2.75 2.75 0 0 0 5.75 18h8.5A2.75 2.75 0 0 0 17 15.25V7.664c0-.467-.182-.907-.513-1.237M6.75 7h2a.75.75 0 0 1 0 1.5h-2a.75.75 0 0 1 0-1.5m6.5 7.5h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m0-3h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m2.182-4H12.5c-.55 0-1-.45-1-1V3.579l.013-.005 3.922 3.921z"></path></svg><div class="grow">Download Brand Guidelines</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 21" class="shrink-0 size-4 text-content-primary"><path fill="currentColor" d="M14.25 3.5h-8.5A2.75 2.75 0 0 0 3 6.25v6.568c0 1.336 1.616 2.006 2.56 1.06L10.44 9H7.75a.75.75 0 0 1 0-1.5h4.5a.75.75 0 0 1 .75.75v4.5a.75.75 0 0 1-1.5 0V10.06L6.622 14.94c-.945.945-.276 2.56 1.06 2.56h6.568A2.75 2.75 0 0 0 17 14.75v-8.5a2.75 2.75 0 0 0-2.75-2.75"></path></svg><div class="grow">Visit brand center</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a></div></div></div><nav aria-label="Main" data-orientation="horizontal" dir="ltr" class="hidden flex-1 lg:flex items-stretch justify-center h-full grow absolute inset-x-0"><div style="position:relative"><ul data-orientation="horizontal" class="h-full flex items-stretch justify-center gap-0" dir="ltr"><li><button id="radix-_R_16aav5ubsraivb_-trigger-products" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Products</button></li><li><button id="radix-_R_16aav5ubsraivb_-trigger-solutions" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Solutions</button></li><li><button id="radix-_R_16aav5ubsraivb_-trigger-resources" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Resources</button></li><li><button id="radix-_R_16aav5ubsraivb_-trigger-customers" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Customers</button></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/pricing">Pricing</a></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/careers">Careers</a></li></ul></div></nav><div class="h-full hidden lg:flex flex-shrink-0 items-center relative z-[1]"><div class="ml-auto flex flex-col lg:flex-row gap-2 lg:gap-2 flex-shrink-0 transition duration-500 text-gray-600"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-sm-emphasis h-[38px] px-4 py-2 transition-all duration-500 opacity-100 pointer-events-auto" id="nav-bar-request-a-demo" href="/demo">Get a demo</a><a href="https://app.incident.io/login" target="_blank" class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2">Login</a></div></div></div><div class="absolute inset-y-0 right-5 flex lg:hidden items-center lg:static lg:inset-auto lg:ml-6 lg:pr-0"><div class="relative h-10"><button class="inline-flex items-center justify-center p-2 -mr-2 rounded-md text-gray-500 hover:text-gray-600 hover:bg-gray-100 focus:outline-none focus:ring-2 focus:ring-inset focus:ring-indigo-500 h-10 dark:text-white"><span class="sr-only">Open main menu</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true" data-slot="icon" class="block h-6 w-6"><path stroke-linecap="round" stroke-linejoin="round" d="M3.75 6.75h16.5M3.75 12h16.5m-16.5 5.25h16.5"></path></svg></button></div></div></div></div></div><div style="top:0" class="fixed inset-0 bg-black/25 backdrop-blur-sm h-screen transition-opacity delay-100 pointer-events-none opacity-0"></div></nav><div class="relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20"><section class="pb-10 md:pb-20 flex flex-col lg:flex-row gap-4 relative border-b border-stroke-primary" style="view-transition-name:none"><div class="max-w-[388px] pr-6 flex flex-col gap-6 grow lg:sticky-sidebar"><div class="flex flex-col gap-3"><button class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2 self-start"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block rotate-180 size-4"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg><div class="hidden md:flex absolute whitespace-nowrap items-center gap-2 top-0 text-xs text-white px-3 py-2 bg-surface-invert rounded-lg pointer-events-none translate-y-[-40px] transition opacity-0 group-hover/button:opacity-100">All posts<kbd class="flex items-center justify-center uppercase hs-5 text-[10px] px-1 rounded border border-stroke-invert text-content-secondary-invert">Esc</kbd></div></button></div><div class="flex flex-col gap-8 max-lg:hidden"><ul class="flex flex-col text-body-sm"><li class="flex flex-col gap-3 relative group"><a class="block flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#content-top">How to avoid bad assumptions during incidents</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#trust-but-verify">Trust, but verify!</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#how-the-incident-started">How the incident started</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#where-the-incident-went-wrong">Where the incident went wrong</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#3-lessons-we-learned-during-this-incident-investigation">3 lessons we learned during this incident investigation</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#show-your-working">Show your working</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#cross-check">Cross-check</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#avoid-the-allure-of-a-good-story">Avoid the allure of a good story</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">How to avoid bad assumptions during incidents</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/lawrence">Lawrence Jones</a></span></div><div class="text-body-sm text-content-secondary">September 24, 2021<span> — <!-- -->8 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="3270" height="2180" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-how-to-avoid-bad-assumptions-during-incidents" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><h2 id="trust-but-verify" class=""><a class="heading-link" href="#trust-but-verify"><span class="icon icon-link"></span></a>Trust, but verify!</h2><p class="">When responding to an incident, your priority is to build an understanding of what happened and why, so you can understand how to fix it. This understanding is built on discoveries you make during your investigation, and the data you capture along the way.</p><p class="">One of the most difficult situations to recover from is when the data you collected is either flat-out wrong, or is an unverified assumption posing as a fact.</p><p class="">I once worked on an incident where we hit this problem several times over, and suffered because of it. It’s a good example of why you should trust-but-verify past conclusions, and use incident gear-changes as prompts to raise the burden of proof required for your key assumptions.</p><h2 id="how-the-incident-started" class=""><a class="heading-link" href="#how-the-incident-started"><span class="icon icon-link"></span></a>How the incident started</h2><p class="">It’s Wednesday, and a product team reports that their integration is failing when making requests to the public API.</p><p class="">They say their code is failing because it can no longer find the HTTP headers they expected. The headers are there, but things like <code>Content-Type</code> are now downcased to <code>content-type</code>, and their codepath doesn’t handle it.</p><p class="">An incident is raised, and the first piece of data comes in:</p><div><div class="rawhtml"><table>
<thead>
<tr>
<th>1. My manager emails me saying “ahh, I just realised I forgot to forward you this email!“.
<br> It’s a Google Cloud Platform warning that says all Google Load Balancers will begin to downcase HTTP headers over the course of the next few months. We received this several months ago.
</th>
</tr>
</thead>
</table></div></div><p class="">Perfect, we’ve found our issue!</p><p class="">We feel bad because we missed the notice, and there’s a certain karmic justice in us suffering this disruption as a result of our fumble. We open a ticket with Google asking them if they can opt us out, but assume they’ll say no and change our app to properly handle the header downcasing (as it should anyway, per the HTTP standard).</p><p class="">That’s not the end of it, though. The next day, we get urgent complaints from some important customers explaining they’re having issues too, and can we “please revert this change!”</p><p class="">This is a clear external impact, so the incident shifts gears. As the stakes increase, so too does the burden of proof required for any underlying assumption that goes into your incident response. Our original theory was that Google implemented this change (see [1]), which would mean we can’t revert it ourselves, so it’s important we confirm that this is the case before communicating to customers.</p><p class="">We attempt to refute (1) by confirming the downcasing is happening at the Google Load Balancer layer, and in doing so capture our next data-points:</p><p class="">We deploy a version of the public API from before we noticed this change and confirm that:</p><div><div class="rawhtml"><table>
<thead>
<tr>
<th>2(i). Request to the application receive case-preserved headers (ie. Content-Type)
<br>2(ii). The same request made to Google Load Balancers in-front of the application yield downcased headers (ie. content-type)
</th>
</tr>
</thead>
</table></div></div><p class="">From this, we conclude that:</p><div><div class="rawhtml"><table>
<thead>
<tr>
<th>3. Changes we deployed between the last known good time and the start of the incident were not what caused the HTTP headers to be downcased</th>
</tr>
</thead>
</table></div></div><p class="">This being the case, we continue the support chat with Google and respond to our customers explaining we can’t change this ourselves, and help them make the change to adapt to the new header values. It’s painful, but we manage to support people through the change and avoid any serious impact.</p><p class="">An awkward incident, but no harm done, right? Well, kinda.</p><h2 id="where-the-incident-went-wrong" class=""><a class="heading-link" href="#where-the-incident-went-wrong"><span class="icon icon-link"></span></a>Where the incident went wrong</h2><p class="">As it turned out, most of the data we relied on during this incident was either <strong>incomplete, inaccurate, or downright misleading</strong>.</p><p class="">Several days after we’d closed the incident, Google confirmed that they’d never applied this HTTP header downcasing to our load balancers. While they had wanted to roll this out, as per their email, a number of their customers had non-compliant HTTP integrations that were case sensitive to headers and the change had been abandoned as not worthwhile.</p><p class="">Suitably shaken, we went back to the drawing board on (2) and tried to understand what had happened.</p><p class="">As we’d kept good logs during the incident, we were able to see the sample request we’d made to confirm 2(ii):</p><pre class="refractor language-bash"><code class="language-bash">$ <span class="token function">curl</span> <span class="token parameter variable">-v</span> https://api.com/healthz
GET /healthz HTTP/2
<span class="token operator">&amp;</span>lt<span class="token punctuation">;</span> content-type: application/json
<span class="token punctuation">..</span>.
</code></pre><p class="">2(i) had confirmed the application was sending <code>Content-Type</code>, and this request confirmed the Google Load Balancer responded with <code>content-type</code>.</p><p class="">But we’d missed a confounding variable, which changed the meaning of this evidence entirely. By making the request with curl, we’d been automatically upgraded to HTTP/2, which has changed a bit since HTTP/1.1…</p><blockquote>Just as in HTTP/1.x, header field names are strings of ASCII characters that are compared in a case-insensitive fashion. However, header field names MUST be converted to lowercase prior to their encoding in HTTP/2</blockquote><p class="">Sigh. This means the conclusion that our recent code changes hadn’t impacted headers (3) was founded on incorrect observations, so we looked closer.</p><p class="">After some digging, we realised an upgrade to HAProxy had been deployed around the time we’d started seeing issues internally. Looking at the changelog, we realised this HAProxy version bump included the following:</p><blockquote>When HAProxy receives an HTTP/1 request, its header names are converted to lower case and manipulated and sent this way to the servers</blockquote><p class="">Head meets desk, and cue some audible groans.</p><p class="">But why didn’t we catch this? HAProxy is an obvious place for a change like this to be sourced, so why didn’t we look closer?</p><p class="">I’d like to say the deployment time didn’t perfectly line up with us first noticing the issue, but that wasn’t the main reason we’d dismissed this. It wasn’t even the number of changes we’d deployed in this time (of which there were a lot!) or unfamiliarity with the tool.</p><p class=""><strong>The biggest reason it was ruled-out was because with (1), and the subsequent confirmation from (2), we had such a compelling story that we didn’t think we needed to consider alternatives.</strong></p><h2 id="3-lessons-we-learned-during-this-incident-investigation" class=""><a class="heading-link" href="#3-lessons-we-learned-during-this-incident-investigation"><span class="icon icon-link"></span></a>3 lessons we learned during this incident investigation</h2><p class="">Any good investigation builds on assumptions, and it’s good to remember this: even the assumptions you think you have proved might turn out to be false.</p><p class="">Catching these errors can be difficult, but there’s some strategies we have found useful to help reduce your chances of hitting them.</p><h3 id="show-your-working" class=""><a class="heading-link" href="#show-your-working"><span class="icon icon-link"></span></a><strong>Show your working</strong></h3><p class="">Whenever you perform a test, run a command or verify a statement, share all the data you have into a log that everyone responding to an incident can see. Being able to go back into your incident Slack channel and see which commands you ran can be the difference between understanding an issue and an unsolvable problem.</p><p class="">In short, don’t let yourself end an incident with “what ifs?” about the actions you took.</p><h3 id="cross-check" class=""><a class="heading-link" href="#cross-check"><span class="icon icon-link"></span></a><strong>Cross-check</strong></h3><p class="">Use your incident process to help prompt you to revalidate your assumptions. If you’ve changed the <a href="https://incident.io/blog/designing-your-incident-severity-levels" target="_blank" rel="noopener noreferrer" class="">incident severity</a>, the burden of proof you applied to old conclusions might no longer be appropriate for what you’re now dealing with.</p><p class="">Go back and recheck your work. Make sure you’re not hinging a company-extinction level incident on a gut feel decision someone had days ago when the incident looked more like a one-off bug.</p><h3 id="avoid-the-allure-of-a-good-story" class=""><a class="heading-link" href="#avoid-the-allure-of-a-good-story"><span class="icon icon-link"></span></a>Avoid the allure of a good story</h3><p class="">The idea of us screwing up because we had screwed up our GCP support setup fed into my personal biases. I knew we weren’t great here, and I expect to eventually face consequences for this type of underinvestment.</p><p class="">Be aware that you may be swayed, and discard the information that isn’t relevant. Don’t let your biases sway others, and get other people to cross-check your data.</p><p class="">Sometimes you’ll do all of these things and still get it wrong, and that’s life for incident managers! But incorporating these tricks into your incident response playbook should reduce the chance you lean too hard on an assumption that has shaky foundations.</p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></button><button title="LinkedIn" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 1.43C0 .648.664 0 1.484 0h17.032C19.336 0 20 .64 20 1.43v17.14c0 .782-.664 1.43-1.484 1.43H1.484C.664 20 0 19.36 0 18.57z"></path><path fill="#fff" d="M6.078 16.734v-9H3.086v9zM4.586 6.5c1.04 0 1.688-.687 1.688-1.555-.016-.883-.649-1.554-1.664-1.554-1.024 0-1.696.672-1.696 1.562 0 .86.649 1.555 1.656 1.555h.016zm3.149 10.234h2.992V11.72c0-.274.023-.547.101-.735.211-.53.703-1.093 1.532-1.093 1.085 0 1.515.828 1.515 2.03v4.821h3v-5.156c0-2.766-1.476-4.063-3.437-4.063a2.98 2.98 0 0 0-2.72 1.524h.017V7.734h-3c.039.844 0 9 0 9"></path></svg></button><button title="X" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M15.751.729h3.067l-6.7 7.766L20 19.062h-6.172l-4.833-6.409-5.531 6.41H.394l7.167-8.307L0 .729h6.328l4.37 5.858zm-1.076 16.472h1.7L5.404 2.493H3.58z"></path></svg></button><button title="Reddit" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div><div class="p-8 bg-white border border-stroke-primary rounded-lg flex flex-col gap-4 flame-background lg:flex-row"><div class="flex-1 flex flex-col gap-4 justify-between flex-grow items-center lg:flex-row"><div class="flex gap-4 items-center"><span class="relative overflow-hidden block align-top w-25 h-25 rounded-full object-cover ring-1 ring-inset ring-black/10"><img alt="Picture of Lawrence Jones" loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe7b906adbcc6184c09d6abda07181ee946f50ab5-800x800.png%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe7b906adbcc6184c09d6abda07181ee946f50ab5-800x800.png%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe7b906adbcc6184c09d6abda07181ee946f50ab5-800x800.png%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Lawrence Jones</div><div class="text-alarmalade-600 text-body-xs">Product Engineer</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/lawrence">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Lawrence</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">See related articles</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262" class="group flex flex-col" href="/blog/introducing-investigations-powered-by-nexus"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Introducing Investigations, powered by Nexus." loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Introducing Investigations, powered by Nexus.</h3><p class="text-body-sm line-clamp-2">Today we&#x27;re launching Investigations: agentic root cause analysis that starts the moment you&#x27;re paged, figures out what broke and why, and works with your team through to resolution. Here&#x27;s what we built, what&#x27;s powering it, and why it took some time to get right.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Pete Hamilton" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Pete Hamilton</span></span></div><div class="text-body-sm text-content-secondary">August 5, 2026</div></div></div></a><a id="651de2c6-9c54-4c87-9ddd-0a7f5a01f0ad" class="group flex flex-col" href="/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Fact-checking PagerDuty&#x27;s Opsgenie alternatives comparison table" loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Fact-checking PagerDuty&#x27;s Opsgenie alternatives comparison table</h3><p class="text-body-sm line-clamp-2">PagerDuty published a new comparison table about incident.io. Once again, it describes a product we don&#x27;t recognize. So once again, we&#x27;re correcting the record, row by row, with receipts.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 28, 2026</div></div></div></a><a id="9a857ba5-4802-4914-824c-4d39edf3d2bc" class="group flex flex-col" href="/blog/introducing-the-opsgenie-rescue-program"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Your genie is vanishing: introducing the Opsgenie rescue program" loading="lazy" width="2000" height="1125" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Your genie is vanishing: introducing the Opsgenie rescue program</h3><p class="text-body-sm line-clamp-2">Today, we&#x27;re launching the Opsgenie Rescue Program to make that landing soft: simplified migration and free overlap so you never pay two vendors at once.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 9, 2026</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></section><hr class="h-px w-full border-stroke-primary dark:border-stroke-invert max-w-[1192px] mx-auto"/><section class=""><div class="mx-auto flex flex-col gap-3 items-center text-center mb-10"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 246 151" class="w-[96px] sm:w-[246px]"><g fill="#E4D9C8" clip-path="url(#server-racks_svg__a)"><path d="M64.585 70.707c0-2.056-.082-3.562.024-5.051.103-1.436-.6-1.805-1.861-1.941a65 65 0 0 1-7.613-1.077c-3.706-.858-5.644-2.95-5.676-6.699-.058-6.805.239-13.615.449-20.422.058-1.908.982-3.522 2.753-4.233 2.345-.941 4.79-2.126 7.238-2.24 18.487-.86 36.98-1.648 55.481-2.117 11.857-.3 23.731-.09 35.595.054a57 57 0 0 1 9.753 1.07c4.438.833 6.258 2.847 6.862 7.275.842 6.162 1.19 12.354.082 18.52-1.066 5.937-3.995 8.578-10.004 9.166-1.849.18-3.713.194-5.57.283-2.641.128-2.717.233-2.193 3.277.811.066 1.674.146 2.538.205 1.855.127 3.719.177 5.566.373 7.408.788 9.507 2.64 10.162 10.009.495 5.104.571 10.24.228 15.357-.499 6.596-3.609 9.422-10.143 10.138-3.423.375-6.867.55-10.527.834l.252 4.773c.904.089 1.755.16 2.605.257 3.426.404 6.88.656 10.267 1.276 3.231.59 5.469 2.576 6.018 5.942 1.088 6.676 1.473 13.391.219 20.086-1.048 5.591-4.045 8.412-9.78 8.719-7.337.394-14.688.47-22.035.565-20.19.259-40.38.518-60.57.638-5.216.031-10.436-.425-15.652-.715a22.4 22.4 0 0 1-3.668-.575c-4.525-1.023-6.462-3.047-6.5-7.718-.053-6.454.272-12.911.478-19.365.068-2.122 1.05-3.869 3.03-4.626 2.92-1.121 5.95-1.953 9.486-3.083l.563-4.066c-2.14-.331-4.057-.545-5.937-.936-4.235-.88-6.258-2.95-6.376-7.261-.179-6.54-.028-13.09.036-19.637.02-2.116.97-3.888 2.945-4.679a57 57 0 0 1 7.496-2.328c1.145-.282 2.418-.048 3.98-.048m44.498 26.886v-.361c3.006 0 6.014.073 9.018-.013q18.975-.54 37.945-1.17c3.85-.129 4.805-.875 4.939-4.7.17-4.846-.075-9.708-.159-14.562-.03-1.658-.782-2.612-2.57-2.684-1.676-.068-3.343-.377-5.019-.44-20.993-.78-41.932.383-62.865 1.777q-16.68 1.11-33.377 1.992c-1.774.096-2.039 1-1.95 2.406.344 5.476.702 10.946 1.01 16.421.107 1.895 1.158 2.659 2.918 2.678 7.868.085 15.744.4 23.606.176 8.842-.255 17.67-.993 26.504-1.52m-3.848 17.2-.011.352c-6.008.319-12.016.691-18.03.941q-15.382.639-30.772 1.117c-1.843.053-2.273.911-2.207 2.482.212 5.126.382 10.256.603 15.382.13 3.064.388 3.552 3.583 3.706 7.596.368 15.206.751 22.809.65 15.132-.2 30.259-.767 45.39-1.095 9.469-.205 18.943-.217 28.412-.386 3.548-.064 4.589-.837 4.793-4.285.292-4.929.178-9.883.21-14.826.012-1.662-.765-2.628-2.522-2.769-1.939-.155-3.866-.581-5.804-.613-15.485-.257-30.969-.447-46.454-.656m.038-81.623-.009.412c-5.127.256-10.253.547-15.382.76-10.875.452-21.75.908-32.63 1.244-1.821.056-2.617.56-2.533 2.416.229 5.038.39 10.079.598 15.118.143 3.469.346 3.918 3.783 4.084 7.51.362 15.035.718 22.548.616 14.691-.2 29.376-.763 44.066-1.083 9.912-.217 19.828-.248 29.74-.416 3.677-.062 4.643-.783 4.884-4.472.305-4.664.291-9.357.207-14.036-.053-2.83-.368-3.002-3.272-3.453a31 31 0 0 0-4.219-.46q-23.889-.397-47.781-.73m34.918 70.226-71.115 2.452.699 4.303 70.15-2.374zM71.847 70.004l69.494-3.832q.182-.503.26-1.032-.016-.9-.156-1.79l-70.394.867c.192 1.914.334 3.403.5 4.891q.106.462.294.896z"></path><path d="M86.987 89.137c-4.978.235-11.428.551-17.88.834-1.144.05-2.415.254-3.406-.151-.893-.366-1.921-1.399-2.067-2.275-.115-.69.869-2.023 1.64-2.298a17.7 17.7 0 0 1 5.194-.918q19.227-.75 38.46-1.35a21.3 21.3 0 0 1 3.698.25c1.445.208 2.544 1.01 2.609 2.555s-1.004 2.499-2.399 2.76c-1.821.35-3.669.54-5.524.567-6.282.067-12.565.026-20.325.026M153.008 88.199a3.404 3.404 0 0 1-3.32-3.416c.074-2.035 1.458-3.543 3.218-3.509a3.72 3.72 0 0 1 3.509 3.606 3.373 3.373 0 0 1-3.407 3.319M141.657 88.559a3.414 3.414 0 0 1-3.403-3.347c-.019-1.875 1.177-2.952 3.26-2.938 2.153.013 3.504 1.246 3.436 3.136a3.315 3.315 0 0 1-3.293 3.148M128.268 82.723a3.27 3.27 0 0 1 3.137 2.968 2.86 2.86 0 0 1-.907 2.118 2.86 2.86 0 0 1-2.176.758 2.95 2.95 0 0 1-2.801-2.94 2.74 2.74 0 0 1 .749-2.043 2.75 2.75 0 0 1 1.998-.861M87.676 130.021h-19.35q-1.591.05-3.179-.069c-1.452-.156-2.566-.86-2.632-2.465-.06-1.486.95-2.276 2.254-2.539a26 26 0 0 1 4.727-.599q19.49-.294 38.979-.466c1.14-.011 2.427-.064 3.382.422.962.489 2.188 1.612 2.206 2.481.019.879-1.14 2.071-2.079 2.6-.926.522-2.222.51-3.357.517-6.984.041-13.967.02-20.948.02zM151.787 123.145a3.65 3.65 0 0 1 3.615 3.514 3.375 3.375 0 0 1-3.115 3.372 3.38 3.38 0 0 1-3.551-3.2c-.06-1.981 1.311-3.637 3.051-3.686M137.269 126.814c-.026-1.853 1.215-2.999 3.224-2.977 2.127.025 3.489 1.271 3.435 3.146a3.283 3.283 0 0 1-3.26 3.148 3.4 3.4 0 0 1-3.399-3.317M127.531 129.834a2.91 2.91 0 0 1-3.004-2.959 2.8 2.8 0 0 1 .192-1.087 2.802 2.802 0 0 1 2.587-1.784 3.305 3.305 0 0 1 3.067 3.025 2.77 2.77 0 0 1-.828 2.003 2.776 2.776 0 0 1-2.014.802"></path></g><g fill="#E4D9C8" clip-path="url(#server-racks_svg__b)"><path d="M155.218 63.963c1.78-1.028 3.043-1.853 4.386-2.505 1.294-.629 1.263-1.422.75-2.582a65 65 0 0 1-2.874-7.132c-1.109-3.639-.267-6.362 2.964-8.265 5.864-3.453 11.911-6.6 17.91-9.822 1.681-.903 3.541-.91 5.042.268 1.988 1.56 4.237 3.085 5.56 5.148 9.987 15.58 19.917 31.202 29.573 46.99 6.188 10.118 11.944 20.506 17.752 30.853a57 57 0 0 1 3.948 8.981c1.498 4.26.664 6.843-2.868 9.58-4.916 3.81-10.104 7.208-15.998 9.331-5.674 2.045-9.426.829-12.94-4.081-1.08-1.51-2.024-3.118-3.031-4.682-1.431-2.223-1.56-2.236-3.933-.261.348.736.71 1.523 1.091 2.301.818 1.67 1.706 3.309 2.461 5.007 3.02 6.809 2.465 9.553-3.588 13.804a94 94 0 0 1-13.186 7.877c-5.961 2.865-9.964 1.586-13.851-3.715-2.036-2.777-3.91-5.672-5.985-8.7-1.337.868-2.558 1.66-4.008 2.605.375.827.739 1.599 1.079 2.385 1.363 3.168 2.872 6.286 4.029 9.529 1.105 3.092.504 6.024-2.137 8.182-5.237 4.281-10.86 7.972-17.285 10.233-5.366 1.888-9.308.703-12.442-4.11-4.009-6.157-7.751-12.485-11.506-18.801-10.32-17.354-20.639-34.71-30.838-52.136-2.634-4.501-4.85-9.25-7.206-13.912a22.3 22.3 0 0 1-1.336-3.465c-1.377-4.43-.592-7.119 3.434-9.488 5.562-3.272 11.317-6.22 17.01-9.268 1.871-1.002 3.875-1.025 5.521.312 2.43 1.968 4.666 4.176 7.413 6.673l3.802-1.546c-.784-2.019-1.556-3.786-2.158-5.61-1.355-4.107-.574-6.894 3.1-9.152 5.575-3.424 11.324-6.57 17.024-9.787 1.843-1.04 3.853-1.105 5.525.211a57 57 0 0 1 5.764 5.328c.817.85 1.251 2.07 2.032 3.422m-1.036 51.979.313-.181c1.503 2.604 2.944 5.245 4.52 7.804a7868 7868 0 0 0 19.986 32.277c2.036 3.269 3.161 3.723 6.54 1.927 4.282-2.276 8.37-4.919 12.531-7.419 1.421-.855 1.872-1.983 1.04-3.568-.779-1.485-1.345-3.084-2.129-4.567-9.82-18.571-21.297-36.122-32.971-53.554a2405 2405 0 0 1-18.413-27.91c-.971-1.488-1.886-1.265-3.059-.485-4.571 3.036-9.129 6.081-13.716 9.086-1.588 1.04-1.724 2.331-.86 3.865 3.86 6.857 7.525 13.835 11.65 20.532 4.641 7.53 9.694 14.806 14.568 22.193m-16.819 5.268-.311.166c-3.28-5.043-6.606-10.06-9.83-15.144a2962 2962 0 0 1-16.352-26.09c-.968-1.57-1.926-1.513-3.254-.671-4.333 2.747-8.69 5.459-13.02 8.213-2.588 1.646-2.882 2.112-1.418 4.956 3.48 6.762 6.953 13.545 10.842 20.078 7.739 13.005 15.794 25.822 23.643 38.762 4.913 8.098 9.659 16.296 14.541 24.412 1.829 3.041 3.019 3.556 6.107 2.009 4.415-2.212 8.648-4.788 12.945-7.231 1.445-.821 1.893-1.977 1.137-3.569-.835-1.757-1.43-3.639-2.371-5.333-7.52-13.539-15.098-27.044-22.659-40.559zm70.707-40.779-.362.198c-2.785-4.312-5.6-8.605-8.349-12.941-5.829-9.193-11.661-18.383-17.392-27.636-.96-1.55-1.794-1.987-3.359-.986-4.249 2.717-8.534 5.377-12.794 8.077-2.932 1.858-3.22 2.259-1.645 5.318 3.442 6.685 6.896 13.38 10.741 19.835 7.518 12.623 15.349 25.06 22.971 37.621 5.143 8.476 10.128 17.047 15.23 25.548 1.892 3.153 3 3.629 6.315 1.993 4.191-2.068 8.249-4.427 12.259-6.839 2.424-1.461 2.415-1.819 1.354-4.56a31 31 0 0 0-1.711-3.883 18099 18099 0 0 0-23.258-41.745m-43.359 65.353-37.682-60.362-3.376 2.757 37.131 59.565zM159.457 69.9l38.066 58.268q.526-.094 1.023-.291a13 13 0 0 0 1.472-1.03l-35.947-60.53c-1.561 1.124-2.78 1.99-3.986 2.879q-.347.322-.628.703"></path><path d="M150.457 92.578c-2.692-4.194-6.191-9.622-9.662-15.068-.615-.966-1.428-1.964-1.573-3.025-.129-.957.251-2.363.937-2.927.541-.445 2.187-.26 2.811.271a17.7 17.7 0 0 1 3.391 4.039A4854 4854 0 0 1 166.76 108.5a21.3 21.3 0 0 1 1.634 3.328c.542 1.355.397 2.707-.909 3.536s-2.666.381-3.591-.696a32 32 0 0 1-3.252-4.501c-3.199-5.407-6.305-10.869-10.185-17.59M184.28 149.285a3.4 3.4 0 0 1 1.298-4.584c1.799-.952 3.797-.508 4.648 1.033a3.717 3.717 0 0 1-1.369 4.842 3.37 3.37 0 0 1-4.577-1.291M178.294 139.634a3.417 3.417 0 0 1 1.196-4.62c1.614-.953 3.145-.457 4.175 1.355 1.065 1.871.673 3.657-.999 4.543a3.31 3.31 0 0 1-4.372-1.278M176.653 125.122a3.27 3.27 0 0 1-1.002 4.201 2.85 2.85 0 0 1-2.288.273 2.86 2.86 0 0 1-1.744-1.506 2.95 2.95 0 0 1 1.145-3.896 2.76 2.76 0 0 1 3.15.098c.3.224.552.506.739.83M186.448 73.394l-9.544-16.53c-.532-.921-1.097-1.819-1.591-2.756-.721-1.368-.93-2.801.481-3.807 1.576-1.122 2.881-.221 3.899 1.011a32 32 0 0 1 2.794 3.866 6645 6645 0 0 1 18.701 31.457c.85 1.44 1.751 2.946 2.124 4.54a4.12 4.12 0 0 1-.831 3.278c-1.052 1.098-2.52.558-3.536-.47a14 14 0 0 1-2.086-2.716c-3.482-5.951-6.912-11.932-10.36-17.903zM218.587 129.118a3.33 3.33 0 0 1 1.119-4.637c1.726-1.001 3.831-.586 4.695.927a3.713 3.713 0 0 1-1.16 4.722 3.33 3.33 0 0 1-3.748-.054 3.3 3.3 0 0 1-.906-.958M212.767 119.233a3.34 3.34 0 0 1-.409-2.529 3.34 3.34 0 0 1 1.498-2.077c1.601-.985 3.196-.519 4.197 1.232 1.063 1.859.697 3.653-.93 4.565a3.235 3.235 0 0 1-4.356-1.191M206.259 107.429a2.89 2.89 0 0 1 1.472-3.95c1.466-.588 2.78-.347 3.604 1.132a3.167 3.167 0 0 1-1.339 4.267 2.836 2.836 0 0 1-3.737-1.449"></path></g><path fill="#E4D9C8" d="M153.387 37.918c-.642.435-1.268.644-2.099.39-2.077-.636-4.188-1.16-6.288-1.721-.362-.097-.733-.152-1.24-.254.017.398.018.702.046 1.003q.151.977.186 1.965c-.034 1.143-.887 1.686-1.964 1.291a6.6 6.6 0 0 1-1.13-.59 66 66 0 0 1-9.969-7.292c-.604-.544-1.137-1.133-1.196-1.976.684-1.128 1.694-1.179 2.767-.912 1.184.295 2.352.657 3.669 1.028-.194-1.042-.355-2.004-.558-2.957-.122-.57-.289-1.165.244-1.576.593-.458 1.26-.33 1.87.029 1.309.766 2.609 1.547 3.91 2.326 2.6 1.56 5.208 3.105 7.792 4.69q1.576.952 3.028 2.082c.41.324.634.883.941 1.335zM168.257 2.815c.757.17 1.338.483 1.721 1.263.958 1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>How we work for the whole organization</li></ul></div><div class="flex justify-between items-center"><div class="w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-request-a-demo" href="/demo">Get a demo</a><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-sign-up" href="/free-trial">Get started for free</a></div><div class="-space-x-1 hidden md:flex"><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Lucy Jennings" loading="lazy" width="800" height="800" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75"/></span><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Eryn Carman" loading="lazy" width="943" height="943" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75"/></span><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Rory Malcolm" loading="lazy" width="3024" height="4032" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div></div></div></div></section><footer class="grid grid-cols-2 gap-x-4 gap-y-8 md:grid-cols-4 pb-6 lg:pb-14 lg:pt-20 text-content-primary"><div class="flex flex-col justify-between gap-3 order-last md:order-first"><a class="grow transition hover:opacity-90" href="/"><span class="sr-only">incident.io</span><span class="flex size-9 items-center justify-center rounded-lg bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32" class="shrink-0 size-8 text-white"><path fill="currentColor" d="M14.957 4.18a.728.728 0 0 1 1.199-.248c.907 1.004 2.024 3.196 2.39 5.682.234 1.593.035 2.266.57 2.266.573 0 .948-.87 1.03-1.77.053-.575.623-.768 1.017-.575 1.892.927 3.823 5.34 4.29 7.506.146.68.242 1.381.242 2.105 0 4.413-3.111 8.113-7.307 9.13v-3.512h-4.624v3.518c-4.21-1.006-7.334-4.714-7.334-9.136 0-2.55 1.077-4.573 2.725-6.558 1.366-1.645 4.74-6.003 5.802-8.408m1.159 12.272a.3.3 0 0 0-.177.075c-.054.052-.068.113-.097.233-.346 1.457-2.458 1.92-2.459 4.06 0 1.403 1.2 2.54 2.679 2.54 1.48 0 2.68-1.136 2.68-2.54 0-2.236-1.647-3.835-2.468-4.32-.055-.033-.083-.05-.158-.049"></path></svg></span></a><div class="flex flex-col gap-3"><div class="flex items-center gap-3"><a href="https://bsky.app/profile/incident.io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">BlueSky</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></a><a href="https://www.linkedin.com/company/incident-io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">LinkedIn</span><svg viewBox="0 0 256 256" class="size-4 md:size-5" aria-hidden="true"><g fill="none"><path fill="currentColor" d="M0 18.3C0 8.3 8.5 0 19 0h218c10.5 0 19 8.2 19 18.3v219.4c0 10-8.5 18.3-19 18.3H19c-10.5 0-19-8.2-19-18.3z"></path><path fill="#fff" d="M77.8 214.2V99H39.5v115.2zm-19.1-131c13.3 0 21.6-8.8 21.6-19.9C80.1 52 72 43.4 59 43.4c-13.1 0-21.7 8.6-21.7 20 0 11 8.3 19.9 21.2 19.9h.2zm40.3 131h38.3V150c0-3.5.3-7 1.3-9.4 2.7-6.8 9-14 19.6-14 13.9 0 19.4 10.6 19.4 26v61.7H216v-66c0-35.4-18.9-52-44-52a38.2 38.2 0 0 0-34.8 19.5h.2V99H99c.5 10.8 0 115.2 0 115.2"></path></g></svg></a><a href="https://x.com/incident_io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">X</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 25" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M18.901 1.875h3.68l-8.04 9.319L24 23.875h-7.406l-5.8-7.691-6.638 7.691H.474l8.6-9.968L0 1.875h7.594l5.243 7.03zM17.61 21.641h2.039L6.486 3.991H4.298z"></path></svg></a><a href="https://www.reddit.com/user/incident-io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Reddit</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></a><a href="https://www.facebook.com/incident.io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Facebook</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1365.33 1365.33" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M1365.333 682.667C1365.333 305.64 1059.693 0 682.667 0S0 305.64 0 682.667c0 340.738 249.641 623.16 576 674.373V880H402.667V682.667H576v-150.4c0-171.094 101.917-265.6 257.853-265.6 74.69 0 152.814 13.333 152.814 13.333v168h-86.083c-84.804 0-111.25 52.623-111.25 106.61v128.057h189.333L948.4 880H789.333v477.04c326.359-51.213 576-333.635 576-674.373"></path><path fill="transparent" d="m948.4 880 30.267-197.333H789.333V554.609C789.333 500.623 815.78 448 900.584 448h86.083V280s-78.124-13.333-152.814-13.333c-155.936 0-257.853 94.506-257.853 265.6v150.4H402.667V880H576v477.04a688 688 0 0 0 106.667 8.293c36.288 0 71.91-2.84 106.666-8.293V880z"></path></svg></a><a href="https://www.youtube.com/@incident-io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Youtube</span><svg class="size-4 md:size-5" xmlns="http://www.w3.org/2000/svg" viewBox="14.9 64 546.2 384"><path d="M549.7 124.1c-6.3-23.7-24.8-42.3-48.3-48.6C458.8 64 288 64 288 64S117.2 64 74.6 75.5c-23.5 6.3-42 24.9-48.3 48.6-11.4 42.9-11.4 132.3-11.4 132.3s0 89.4 11.4 132.3c6.3 23.7 24.8 41.5 48.3 47.8C117.2 448 288 448 288 448s170.8 0 213.4-11.5c23.5-6.3 42-24.2 48.3-47.8 11.4-42.9 11.4-132.3 11.4-132.3s0-89.4-11.4-132.3zm-317.5 213.5V175.2l142.7 81.2-142.7 81.2z" fill="currentColor"></path></svg></a><a href="/community" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Slack Community</span><svg fill="currentColor" aria-hidden="true" viewBox="0 0 128 128" class="size-4 md:size-5"><path d="M27.255 80.719c0 7.33-5.978 13.317-13.309 13.317S.63 88.049.63 80.719s5.987-13.317 13.317-13.317h13.309zm6.709 0c0-7.33 5.987-13.317 13.317-13.317s13.317 5.986 13.317 13.317v33.335c0 7.33-5.986 13.317-13.317 13.317-7.33 0-13.317-5.987-13.317-13.317zM47.281 27.255c-7.33 0-13.317-5.978-13.317-13.309S39.951.63 47.281.63s13.317 5.987 13.317 13.317v13.309zm0 6.709c7.33 0 13.317 5.987 13.317 13.317s-5.986 13.317-13.317 13.317H13.946C6.616 60.598.63 54.612.63 47.281c0-7.33 5.987-13.317 13.317-13.317zM100.745 47.281c0-7.33 5.978-13.317 13.309-13.317s13.317 5.987 13.317 13.317-5.987 13.317-13.317 13.317h-13.309zm-6.709 0c0 7.33-5.987 13.317-13.317 13.317s-13.317-5.986-13.317-13.317V13.946C67.402 6.616 73.388.63 80.719.63c7.33 0 13.317 5.987 13.317 13.317zM80.719 100.745c7.33 0 13.317 5.978 13.317 13.309s-5.987 13.317-13.317 13.317-13.317-5.987-13.317-13.317v-13.309zm0-6.709c-7.33 0-13.317-5.987-13.317-13.317s5.986-13.317 13.317-13.317h33.335c7.33 0 13.317 5.986 13.317 13.317 0 7.33-5.987 13.317-13.317 13.317zm0 0"></path></svg></a></div><div class="text-body-xs dark:text-content-invert"><p>© <!-- -->2026<!-- --> Pineapple Technology Ltd.</p><p>All rights reserved.</p></div></div></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:1"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Product</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/on-call">On-call</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/investigations">Investigations</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/respond">Incident Response</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/status-pages">Status Pages</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/changelog">Changelog</a></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:2"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Learn</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/blog">Blog</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/customers">Customer Stories</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="https://docs.incident.io">Documentation</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/alternatives">Alternatives</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/community">Community</a></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:3"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Company</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/legal">Legal</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="#">Privacy Choices</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/security">Security and Compliance</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/careers">Careers</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="https://status.incident.io">Status</a></div></footer></div><!--$--><!--/$--><noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W4ZF4L4" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><script src="/_next/static/immutable/chunks/1f8tzf816i32j.js" id="_R_" async=""></script><script>(self.__next_f=self.__next_f||[]).push([0])</script><script>self.__next_f.push([1,"1:\"$Sreact.fragment\"\n2:I[339756,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"default\"]\n3:I[837457,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"default\"]\n12:I[168027,[],\"default\",1]\n:HL[\"/_next/static/immutable/chunks/1wus27ic5fsbj.css\",\"style\"]\n:HL[\"/_next/static/immutable/chunks/0ok2xz0peykn3.css\",\"style\"]\n:HL[\"/_next/static/immutable/chunks/3_pcvzakx73f_.css\",\"style\"]\n:HL[\"/_next/static/immutable/media/stkbureau_serif_book-s.p.0_js8gy1zifgl.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n10:X\n0:{\"P\":null,\"c\":[\"\",\"blog\",\"how-to-avoid-bad-assumptions-during-incidents\"],\"q\":\"\",\"i\":false,\"f\":[[[\"\",{\"children\":[\"(website)\",{\"children\":[\"blog\",{\"children\":[[\"slug\",\"how-to-avoid-bad-assumptions-during-incidents\",\"oc\",[\"author\"]],{\"children\":[\"__PAGE__\",{},\"$undefined\",\"$undefined\",4256]},\"$undefined\",\"$undefined\",4192]},\"$undefined\",\"$undefined\",4160]},\"$undefined\",\"$undefined\",4144]},\"$undefined\",\"$undefined\",4176],[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[[[\"$\",\"title\",null,{\"children\":\"404: This page could not be found.\"}],[\"$\",\"div\",null,{\"style\":{\"fontFamily\":\"system-ui,\\\"Segoe UI\\\",Roboto,Helvetica,Arial,sans-serif,\\\"Apple Color Emoji\\\",\\\"Segoe UI Emoji\\\"\",\"height\":\"100vh\",\"textAlign\":\"center\",\"display\":\"flex\",\"flexDirection\":\"column\",\"alignItems\":\"center\",\"justifyContent\":\"center\"},\"children\":[\"$\",\"div\",null,{\"children\":[[\"$\",\"style\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"body{color:#000;background:#fff;margin:0}.next-error-h1{border-right:1px solid rgba(0,0,0,.3)}@media (prefers-color-scheme:dark){body{color:#fff;background:#000}.next-error-h1{border-right:1px solid rgba(255,255,255,.3)}}\"}}],[\"$\",\"h1\",null,{\"className\":\"next-error-h1\",\"style\":{\"display\":\"inline-block\",\"margin\":\"0 20px 0 0\",\"padding\":\"0 23px 0 0\",\"fontSize\":24,\"fontWeight\":500,\"verticalAlign\":\"top\",\"lineHeight\":\"49px\"},\"children\":404}],[\"$\",\"div\",null,{\"style\":{\"display\":\"inline-block\"},\"children\":[\"$\",\"h2\",null,{\"style\":{\"fontSize\":14,\"fontWeight\":400,\"lineHeight\":\"49px\",\"margin\":0},\"children\":\"This page could not be found.\"}]}]]}]}]],[]],\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[[[\"$\",\"link\",\"0\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/1wus27ic5fsbj.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"link\",\"1\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/0ok2xz0peykn3.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"link\",\"2\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/3_pcvzakx73f_.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-0\",{\"src\":\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-1\",{\"src\":\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-2\",{\"src\":\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-3\",{\"src\":\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-4\",{\"src\":\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-5\",{\"src\":\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-6\",{\"src\":\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-7\",{\"src\":\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-8\",{\"src\":\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-9\",{\"src\":\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-10\",{\"src\":\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-11\",{\"src\":\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-12\",{\"src\":\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-13\",{\"src\":\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"async\":true,\"nonce\":\"$undefined\"}]],\"$L4\"]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[\"$L5\",[[\"$\",\"script\",\"script-0\",{\"src\":\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-1\",{\"src\":\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-2\",{\"src\":\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-3\",{\"src\":\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"async\":true,\"nonce\":\"$undefined\"}],\"$L6\",\"$L7\",\"$L8\",\"$L9\",\"$La\",\"$Lb\",\"$Lc\",\"$Ld\",\"$Le\"],\"$Lf\"]}],{},null,false,null]},null,false,\"$10\"]},null,false,\"$10\"]},null,false,null]},null,false,\"$10\"],\"$L11\",false]],\"m\":\"$undefined\",\"G\":[\"$12\",[]],\"S\":true,\"h\":null,\"r\":\"$undefined\",\"s\":\"$undefined\",\"a\":\"$undefined\",\"l\":\"$undefined\",\"p\":\"$undefined\",\"d\":\"$undefined\"}\n13:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"OutletBoundary\"]\n14:\"$Sreact.suspense\"\n16:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"ViewportBoundary\"]\n18:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"MetadataBoundary\"]\n6:[\"$\",\"script\",\"script-4\",{\"src\":\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n7:[\"$\",\"script\",\"script-5\",{\"src\":\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n8:[\"$\",\"script\",\"script-6\",{\"src\":\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n9:[\"$\",\"script\",\"script-7\",{\"src\":\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"async\":true,\"nonce\":\"$undefined\"}]\na:[\"$\",\"script\",\"script-8\",{\"src\":\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nb:[\"$\",\"script\",\"script-9\",{\"src\":\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nc:[\"$\",\"script\",\"script-10\",{\"src\":\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nd:[\"$\",\"script\",\"script-11\",{\"src\":\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"async\":true,\"nonce\":\"$undefined\"}]\ne:[\"$\",\"script\",\"script-12\",{\"src\":\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nf:[\"$\",\"$L13\",null,{\"children\":[\"$\",\"$14\",null,{\"name\":\"Next.MetadataOutlet\",\"children\":\"$@15\"}]}]\n11:[\"$\",\"$1\",\"h\",{\"children\":[null,[\"$\",\"$L16\",null,{\"children\":\"$L17\"}],[\"$\",\"div\",null,{\"hidden\":true,\"children\":[\"$\",\"$L18\",null,{\"children\":[\"$\",\"$14\",null,{\"name\":\"Next.Metadata\",\"children\":\"$L19\"}]}]}],[\"$\",\"meta\",null,{\"name\":\"next-size-adjust\",\"content\":\"\"}]]}]\n10:C\n17:[[\"$\",\"meta\",\"0\",{\"charSet\":\"utf-8\"}],[\"$\",\"meta\",\"1\",{\"name\":\"viewport\",\"content\":\"width=device-width, initial-scale=1\"}]]\n"])</script><script>self.__next_f.push([1,"1a:I[456989,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"CookieConsentProvider\"]\n1b:I[926127,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"SignupFlowModalProvider\"]\n1c:I[378756,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"HubspotFormModalHandler\"]\n1d:I[12985,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"NuqsAdapter\"]\n4:[\"$\",\"html\",null,{\"lang\":\"en\",\"data-scroll-behavior\":\"smooth\",\"className\":\"geist_mono_54069fc3-module__PcBEcq__variable kalam_48bfd9a2-module__JSifUG__variable stkbureausans_1e54e897-module__zxjcxa__variable stkbureauserif_2525014a-module__zkXytW__variable stkbureauserifdeferred_742a2474-module__ukGqna__variable pixelify_sans_81b7d097-module__1Rm0Lq__variable scroll-smooth\",\"children\":[[\"$\",\"head\",null,{\"children\":[[\"$\",\"meta\",null,{\"httpEquiv\":\"x-ua-compatible\",\"content\":\"ie=edge\"}],[\"$\",\"link\",null,{\"rel\":\"alternate\",\"type\":\"application/rss+xml\",\"title\":\"Blog\",\"href\":\"https://incident.io/blog.xml\"}],[\"$\",\"link\",null,{\"rel\":\"alternate\",\"type\":\"application/rss+xml\",\"title\":\"Changelog\",\"href\":\"https://incident.io/changelog.xml\"}],[\"$\",\"link\",null,{\"rel\":\"apple-touch-icon\",\"sizes\":\"180x180\",\"href\":\"/apple-touch-icon.png\"}],[\"$\",\"link\",null,{\"rel\":\"icon\",\"type\":\"image/png\",\"sizes\":\"32x32\",\"href\":\"/favicon-32x32.png\"}],[\"$\",\"link\",null,{\"rel\":\"icon\",\"type\":\"image/png\",\"sizes\":\"16x16\",\"href\":\"/favicon-16x16.png\"}]]}],[\"$\",\"body\",null,{\"children\":[[[\"$\",\"script\",\"organization-jsonld-Organization\",{\"type\":\"application/ld+json\",\"id\":\"organization-jsonld-Organization\",\"data-testid\":\"$undefined\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"incident.io\\\",\\\"url\\\":\\\"https://incident.io\\\",\\\"logo\\\":\\\"https://incident.io/icons/icon-512x512.png\\\",\\\"sameAs\\\":[\\\"https://x.com/incident_io\\\",\\\"https://www.linkedin.com/company/incident-io\\\",\\\"https://www.youtube.com/@incident-io\\\",\\\"https://bsky.app/profile/incident.io\\\"]}\"}}]],[\"$\",\"$L1a\",null,{\"children\":[\"$\",\"$L1b\",null,{\"children\":[[\"$\",\"$L1c\",null,{}],false,[\"$\",\"$L1d\",null,{\"children\":[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[[[\"$\",\"title\",null,{\"children\":\"Page not found | incident.io\"}],\"$L1e\",[\"$\",\"div\",null,{\"className\":\"relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20\",\"style\":\"$undefined\",\"children\":[false,[[\"$\",\"section\",null,{\"className\":\"min-h-[518px] bg-surface-secondary rounded-lg text-center flex flex-col items-center justify-center gap-10 p-4\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"fill\":\"none\",\"viewBox\":\"0 0 202 146\",\"className\":\"w-[202px]\",\"children\":[[\"$\",\"path\",null,{\"fill\":\"#F1EBE2\",\"d\":\"M33.494 4.164A26.4 26.4 0 0 1 47.724 0H133.6a6.4 6.4 0 0 1 6.4 6.4V100l58.998 36.16a4.8 4.8 0 0 1 2.148 5.256L200 146H6.4a6.4 6.4 0 0 1-6.4-6.4V29.103a6.4 6.4 0 0 1 2.95-5.391z\"}],[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"M50.6 13.2a3.2 3.2 0 0 1 3.2-3.2h73.6a3.2 3.2 0 0 1 3.2 3.2v49.6a3.2 3.2 0 0 1-3.2 3.2H53.8a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#161618\",\"fillOpacity\":0.4,\"d\":\"M102.6 46.95a1 1 0 0 1 0 2h-24a1 1 0 1 1 0-2zM81.579 28.706a1 1 0 0 1 1.414 1.414l-2.83 2.828 2.83 2.83a1 1 0 0 1-1.414 1.414l-2.83-2.83-2.828 2.83a1 1 0 0 1-1.414-1.414l2.828-2.83-2.828-2.828a1 1 0 1 1 1.414-1.414l2.828 2.828zm23.899 0a1 1 0 0 1 1.414 1.414l-2.829 2.828 2.829 2.83a1 1 0 0 1-1.414 1.414l-2.829-2.83-2.828 2.83a1 1 0 0 1-1.414-1.414l2.828-2.83-2.828-2.828a1 1 0 0 1 1.414-1.414l2.828 2.828z\"}],[\"$\",\"path\",null,{\"fill\":\"#DD340E\",\"d\":\"M103.4 75.2a3.2 3.2 0 0 1 3.2-3.2h17.6a3.2 3.2 0 0 1 3.2 3.2v9.6a3.2 3.2 0 0 1-3.2 3.2h-17.6a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#F25533\",\"d\":\"M105.8 75.2A3.2 3.2 0 0 1 109 72h17.6a3.2 3.2 0 0 1 3.2 3.2v9.6a3.2 3.2 0 0 1-3.2 3.2H109a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"M113.546 76.9v4.73h.75v1.03h-.75V84h-1.1v-1.34h-3.59v-1.09l3.43-4.67zm-3.39 4.73h2.29v-3.1zm7.446 2.53c-1.59 0-2.56-1.46-2.56-3.7 0-2.25.97-3.72 2.56-3.72s2.56 1.47 2.56 3.72c0 2.24-.97 3.7-2.56 3.7m-1.4-3.7c0 .56.06 1.04.17 1.44l2.01-3.78c-.21-.23-.48-.35-.78-.35-.87 0-1.4 1-1.4 2.69m.6 2.3c.22.24.49.37.8.37.87 0 1.4-1 1.4-2.67q0-.885-.18-1.5zm8.736-5.86v4.73h.75v1.03h-.75V84h-1.1v-1.34h-3.59v-1.09l3.43-4.67zm-3.39 4.73h2.29v-3.1z\"}],\"$L1f\",\"$L20\",\"$L21\"]}],\"$L22\"]}],\"$L23\",\"$L24\",\"$L25\"]]}]],[]],\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]}],\"$L26\",false]}]}]]}]]}]\n"])</script><script>self.__next_f.push([1,"27:I[710007,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Button\"]\n28:I[13642,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Footer\"]\n29:I[240073,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"AnalyticsTags\"]\n2a:I[399095,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"NavigationClientV2\"]\n1f:[\"$\",\"path\",null,{\"fill\":\"url(#sad-404-computer_svg__a)\",\"d\":\"M0 29.102a6.4 6.4 0 0 1 2.614-5.16l.336-.23L33.494 4.164A26.4 26.4 0 0 1 40 1.156V100l58.997 36.16a4.8 4.8 0 0 1 2.149 5.257L100 146H6.4a6.4 6.4 0 0 1-6.4-6.4z\"}]\n20:[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"M140 100H24.2v-6H140z\"}]\n21:[\"$\",\"defs\",null,{\"children\":[\"$\",\"linearGradient\",null,{\"id\":\"sad-404-computer_svg__a\",\"x1\":50.645,\"x2\":50.645,\"y1\":1.156,\"y2\":87.3,\"gradientUnits\":\"userSpaceOnUse\",\"children\":[[\"$\",\"stop\",null,{\"stopColor\":\"#E4D9C8\",\"stopOpacity\":0}],[\"$\",\"stop\",null,{\"offset\":1,\"stopColor\":\"#E4D9C8\"}]]}]}]\n22:[\"$\",\"div\",null,{\"className\":\"flex flex-col gap-5\",\"children\":[[\"$\",\"h2\",null,{\"className\":\"text-h2 md:text-h1-60\",\"children\":\"Something went sideways\"}],[\"$\",\"p\",null,{\"className\":\"text-body text-content-secondary\",\"children\":\"No need to page anyone. Let’s get you back on track.\"}],[\"$\",\"$L27\",null,{\"href\":\"/\",\"showArrow\":true,\"theme\":\"primary\",\"className\":\"self-center\",\"children\":\"Go back home\"}]]}]\n24:[\"$\",\"hr\",null,{\"className\":\"h-px w-full border-stroke-primary max-w-[1192px] mx-auto\"}]\n25:[\"$\",\"$L28\",null,{\"useLegacyWidth\":false}]\n26:[\"$\",\"$L29\",null,{\"isDraftModeEnabled\":false}]\n1e:[\"$\",\"$L2a\",null,{\"className\":\"$undefined\",\"theme\":\"light\",\"stickyNavTheme\":\"dark\",\"stickyNavClassName\":\"$undefined\",\"stickyNavAfterSlot\":\"$undefined\",\"hasBlurredBackground\":\"$undefined\",\"showSignupButtonOnInitialLoad\":\"$undefined\",\"showSignupButtonInStickyNav\":\"$undefined\",\"showNavContent\":\"$undefined\",\"showCtas\":[\"request-demo\",\"login\"],\"children\":\"$undefined\",\"mobileChildren\":\"$undefined\",\"initiallyTransparent\":\"$undefined\",\"switchToLightOnScroll\":\"$undefined\",\"customCtas\":\"$undefined\",\"demoHref\":\"$undefined\"}]\n"])</script><script>self.__next_f.push([1,"2c:I[898118,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"ContentPostTemplate\"]\n31:I[27201,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"IconMark\"]\n5:[false,[[[[\"$\",\"script\",\"article-jsonld-BlogPosting\",{\"type\":\"application/ld+json\",\"id\":\"article-jsonld-BlogPosting\",\"data-testid\":\"$undefined\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"BlogPosting\\\",\\\"headline\\\":\\\"How to avoid bad assumptions during incidents\\\",\\\"url\\\":\\\"https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents\\\",\\\"author\\\":[{\\\"@type\\\":\\\"Person\\\",\\\"name\\\":\\\"Lawrence Jones\\\"}],\\\"datePublished\\\":\\\"2021-09-24T00:00:00.000Z\\\",\\\"dateModified\\\":\\\"2021-09-24T00:00:00.000Z\\\",\\\"image\\\":[\\\"https://cdn.sanity.io/images/oqy5aexb/production/4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg?w=2000\u0026fit=max\u0026auto=format\\\"],\\\"publisher\\\":{\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"incident.io\\\",\\\"url\\\":\\\"https://incident.io\\\"},\\\"description\\\":\\\"Any good investigation builds on assumptions, and when they're wrong you can\\\\nend up down a dark path. Read about an incident where this happened badly, and\\\\nlearn some strategies to avoid falling into the same trap.\\\"}\"}}]],null],\"$L2b\",[\"$\",\"div\",null,{\"className\":\"relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20\",\"style\":\"$undefined\",\"children\":[false,[[\"$\",\"$L2c\",null,{\"allPostsPath\":\"/blog\",\"post\":{\"_id\":\"imported-blog-2021-09-24-how-to-avoid-bad-assumptions-during-incidents-index-md\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-e7b906adbcc6184c09d6abda07181ee946f50ab5-800x800-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"lawrence\",\"name\":\"Lawrence Jones\",\"title\":\"Product Engineer\"}],\"body\":[{\"_key\":\"3eb2e89a0464\",\"_type\":\"block\",\"children\":[{\"_key\":\"3eb2e89a04640\",\"_type\":\"span\",\"marks\":[],\"text\":\"Trust, but verify!\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-trust-but-verify\",\"slug\":\"trust-but-verify\"}],\"style\":\"h2\"},{\"_key\":\"24f288f40247\",\"_type\":\"block\",\"children\":[{\"_key\":\"24f288f402470\",\"_type\":\"span\",\"marks\":[],\"text\":\"When responding to an incident, your priority is to build an understanding of what happened and why, so you can understand how to fix it. This understanding is built on discoveries you make during your investigation, and the data you capture along the way.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d628d91e38fa\",\"_type\":\"block\",\"children\":[{\"_key\":\"d628d91e38fa0\",\"_type\":\"span\",\"marks\":[],\"text\":\"One of the most difficult situations to recover from is when the data you collected is either flat-out wrong, or is an unverified assumption posing as a fact.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ca532541b7c2\",\"_type\":\"block\",\"children\":[{\"_key\":\"ca532541b7c20\",\"_type\":\"span\",\"marks\":[],\"text\":\"I once worked on an incident where we hit this problem several times over, and suffered because of it. It’s a good example of why you should trust-but-verify past conclusions, and use incident gear-changes as prompts to raise the burden of proof required for your key assumptions.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ac3449f418b9\",\"_type\":\"block\",\"children\":[{\"_key\":\"ac3449f418b90\",\"_type\":\"span\",\"marks\":[],\"text\":\"How the incident started\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-how-the-incident-started\",\"slug\":\"how-the-incident-started\"}],\"style\":\"h2\"},{\"_key\":\"25e5711c2395\",\"_type\":\"block\",\"children\":[{\"_key\":\"25e5711c23950\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s Wednesday, and a product team reports that their integration is failing when making requests to the public API.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"abe371a24f2e\",\"_type\":\"block\",\"children\":[{\"_key\":\"abe371a24f2e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"They say their code is failing because it can no longer find the HTTP headers they expected. The headers are there, but things like \"},{\"_key\":\"abe371a24f2e1\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"Content-Type\"},{\"_key\":\"abe371a24f2e2\",\"_type\":\"span\",\"marks\":[],\"text\":\" are now downcased to \"},{\"_key\":\"abe371a24f2e3\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"content-type\"},{\"_key\":\"abe371a24f2e4\",\"_type\":\"span\",\"marks\":[],\"text\":\", and their codepath doesn’t handle it.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4c57d7fbc74f\",\"_type\":\"block\",\"children\":[{\"_key\":\"4c57d7fbc74f0\",\"_type\":\"span\",\"marks\":[],\"text\":\"An incident is raised, and the first piece of data comes in:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"66344edad8ea\",\"_type\":\"rawhtml\",\"html\":\"\u003ctable\u003e\\n \u003cthead\u003e\\n \u003ctr\u003e\\n \u003cth\u003e1. My manager emails me saying “ahh, I just realised I forgot to forward you this email!“.\\n \u003cbr\u003e It’s a Google Cloud Platform warning that says all Google Load Balancers will begin to downcase HTTP headers over the course of the next few months. We received this several months ago.\\n \u003c/th\u003e\\n \u003c/tr\u003e\\n \u003c/thead\u003e\\n\u003c/table\u003e\",\"markDefs\":null},{\"_key\":\"a1e1323073a5\",\"_type\":\"block\",\"children\":[{\"_key\":\"a1e1323073a50\",\"_type\":\"span\",\"marks\":[],\"text\":\"Perfect, we’ve found our issue!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9b327072ea95\",\"_type\":\"block\",\"children\":[{\"_key\":\"9b327072ea950\",\"_type\":\"span\",\"marks\":[],\"text\":\"We feel bad because we missed the notice, and there’s a certain karmic justice in us suffering this disruption as a result of our fumble. We open a ticket with Google asking them if they can opt us out, but assume they’ll say no and change our app to properly handle the header downcasing (as it should anyway, per the HTTP standard).\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bf8533684d16\",\"_type\":\"block\",\"children\":[{\"_key\":\"bf8533684d160\",\"_type\":\"span\",\"marks\":[],\"text\":\"That’s not the end of it, though. The next day, we get urgent complaints from some important customers explaining they’re having issues too, and can we “please revert this change!”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"79afa45babad\",\"_type\":\"block\",\"children\":[{\"_key\":\"79afa45babad0\",\"_type\":\"span\",\"marks\":[],\"text\":\"This is a clear external impact, so the incident shifts gears. As the stakes increase, so too does the burden of proof required for any underlying assumption that goes into your incident response. Our original theory was that Google implemented this change (see [1]), which would mean we can’t revert it ourselves, so it’s important we confirm that this is the case before communicating to customers.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"47219ae02683\",\"_type\":\"block\",\"children\":[{\"_key\":\"47219ae026830\",\"_type\":\"span\",\"marks\":[],\"text\":\"We attempt to refute (1) by confirming the downcasing is happening at the Google Load Balancer layer, and in doing so capture our next data-points:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a227e743dc1b\",\"_type\":\"block\",\"children\":[{\"_key\":\"a227e743dc1b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"We deploy a version of the public API from before we noticed this change and confirm that:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ea45a1e96518\",\"_type\":\"rawhtml\",\"html\":\"\u003ctable\u003e\\n \u003cthead\u003e\\n \u003ctr\u003e\\n \u003cth\u003e2(i). Request to the application receive case-preserved headers (ie. Content-Type)\\n \u003cbr\u003e2(ii). The same request made to Google Load Balancers in-front of the application yield downcased headers (ie. content-type)\\n \u003c/th\u003e\\n \u003c/tr\u003e\\n \u003c/thead\u003e\\n\u003c/table\u003e\",\"markDefs\":null},{\"_key\":\"b6392eedab8b\",\"_type\":\"block\",\"children\":[{\"_key\":\"b6392eedab8b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"From this, we conclude that:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e7771bae3e73\",\"_type\":\"rawhtml\",\"html\":\"\u003ctable\u003e\\n \u003cthead\u003e\\n \u003ctr\u003e\\n \u003cth\u003e3. Changes we deployed between the last known good time and the start of the incident were not what caused the HTTP headers to be downcased\u003c/th\u003e\\n \u003c/tr\u003e\\n \u003c/thead\u003e\\n\u003c/table\u003e\",\"markDefs\":null},{\"_key\":\"51806d4d29d0\",\"_type\":\"block\",\"children\":[{\"_key\":\"51806d4d29d00\",\"_type\":\"span\",\"marks\":[],\"text\":\"This being the case, we continue the support chat with Google and respond to our customers explaining we can’t change this ourselves, and help them make the change to adapt to the new header values. It’s painful, but we manage to support people through the change and avoid any serious impact.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9dcd2435cf97\",\"_type\":\"block\",\"children\":[{\"_key\":\"9dcd2435cf970\",\"_type\":\"span\",\"marks\":[],\"text\":\"An awkward incident, but no harm done, right? Well, kinda.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"98f8298fe5a0\",\"_type\":\"block\",\"children\":[{\"_key\":\"98f8298fe5a00\",\"_type\":\"span\",\"marks\":[],\"text\":\"Where the incident went wrong\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-where-the-incident-went-wrong\",\"slug\":\"where-the-incident-went-wrong\"}],\"style\":\"h2\"},{\"_key\":\"01b0d7a1e07b\",\"_type\":\"block\",\"children\":[{\"_key\":\"01b0d7a1e07b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"As it turned out, most of the data we relied on during this incident was either \"},{\"_key\":\"01b0d7a1e07b1\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"incomplete, inaccurate, or downright misleading\"},{\"_key\":\"01b0d7a1e07b2\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d03e702a8ab0\",\"_type\":\"block\",\"children\":[{\"_key\":\"d03e702a8ab00\",\"_type\":\"span\",\"marks\":[],\"text\":\"Several days after we’d closed the incident, Google confirmed that they’d never applied this HTTP header downcasing to our load balancers. While they had wanted to roll this out, as per their email, a number of their customers had non-compliant HTTP integrations that were case sensitive to headers and the change had been abandoned as not worthwhile.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b483ebe0aa54\",\"_type\":\"block\",\"children\":[{\"_key\":\"b483ebe0aa540\",\"_type\":\"span\",\"marks\":[],\"text\":\"Suitably shaken, we went back to the drawing board on (2) and tried to understand what had happened.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"592297750c89\",\"_type\":\"block\",\"children\":[{\"_key\":\"592297750c890\",\"_type\":\"span\",\"marks\":[],\"text\":\"As we’d kept good logs during the incident, we were able to see the sample request we’d made to confirm 2(ii):\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1b13f1f053c7\",\"_type\":\"code\",\"code\":\"$$ curl -v https://api.com/healthz\\nGET /healthz HTTP/2\\n\u0026lt; content-type: application/json\\n...\\n\",\"language\":\"bash\",\"markDefs\":null},{\"_key\":\"2d4aa47ccfe6\",\"_type\":\"block\",\"children\":[{\"_key\":\"2d4aa47ccfe60\",\"_type\":\"span\",\"marks\":[],\"text\":\"2(i) had confirmed the application was sending \"},{\"_key\":\"2d4aa47ccfe61\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"Content-Type\"},{\"_key\":\"2d4aa47ccfe62\",\"_type\":\"span\",\"marks\":[],\"text\":\", and this request confirmed the Google Load Balancer responded with \"},{\"_key\":\"2d4aa47ccfe63\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"content-type\"},{\"_key\":\"2d4aa47ccfe64\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ba268f3354be\",\"_type\":\"block\",\"children\":[{\"_key\":\"ba268f3354be0\",\"_type\":\"span\",\"marks\":[],\"text\":\"But we’d missed a confounding variable, which changed the meaning of this evidence entirely. By making the request with curl, we’d been automatically upgraded to HTTP/2, which has changed a bit since HTTP/1.1…\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a509b08c72f7\",\"_type\":\"block\",\"children\":[{\"_key\":\"a509b08c72f70\",\"_type\":\"span\",\"marks\":[],\"text\":\"Just as in HTTP/1.x, header field names are strings of ASCII characters that are compared in a case-insensitive fashion. However, header field names MUST be converted to lowercase prior to their encoding in HTTP/2\"}],\"markDefs\":[],\"style\":\"blockquote\"},{\"_key\":\"cb70fabd8f13\",\"_type\":\"block\",\"children\":[{\"_key\":\"cb70fabd8f130\",\"_type\":\"span\",\"marks\":[],\"text\":\"Sigh. This means the conclusion that our recent code changes hadn’t impacted headers (3) was founded on incorrect observations, so we looked closer.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d15cac744654\",\"_type\":\"block\",\"children\":[{\"_key\":\"d15cac7446540\",\"_type\":\"span\",\"marks\":[],\"text\":\"After some digging, we realised an upgrade to HAProxy had been deployed around the time we’d started seeing issues internally. Looking at the changelog, we realised this HAProxy version bump included the following:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"caf5e53f2061\",\"_type\":\"block\",\"children\":[{\"_key\":\"caf5e53f20610\",\"_type\":\"span\",\"marks\":[],\"text\":\"When HAProxy receives an HTTP/1 request, its header names are converted to lower case and manipulated and sent this way to the servers\"}],\"markDefs\":[],\"style\":\"blockquote\"},{\"_key\":\"54b6460bf669\",\"_type\":\"block\",\"children\":[{\"_key\":\"54b6460bf6690\",\"_type\":\"span\",\"marks\":[],\"text\":\"Head meets desk, and cue some audible groans.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"32dd373ca43c\",\"_type\":\"block\",\"children\":[{\"_key\":\"32dd373ca43c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"But why didn’t we catch this? HAProxy is an obvious place for a change like this to be sourced, so why didn’t we look closer?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a38f3acd773a\",\"_type\":\"block\",\"children\":[{\"_key\":\"a38f3acd773a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"I’d like to say the deployment time didn’t perfectly line up with us first noticing the issue, but that wasn’t the main reason we’d dismissed this. It wasn’t even the number of changes we’d deployed in this time (of which there were a lot!) or unfamiliarity with the tool.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1bbcef5d2250\",\"_type\":\"block\",\"children\":[{\"_key\":\"1bbcef5d22500\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"The biggest reason it was ruled-out was because with (1), and the subsequent confirmation from (2), we had such a compelling story that we didn’t think we needed to consider alternatives.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"dbd653037c11\",\"_type\":\"block\",\"children\":[{\"_key\":\"dbd653037c110\",\"_type\":\"span\",\"marks\":[],\"text\":\"3 lessons we learned during this incident investigation\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-3-lessons-we-learned-during-this-incident-investigation\",\"slug\":\"3-lessons-we-learned-during-this-incident-investigation\"}],\"style\":\"h2\"},{\"_key\":\"45df642d1297\",\"_type\":\"block\",\"children\":[{\"_key\":\"45df642d12970\",\"_type\":\"span\",\"marks\":[],\"text\":\"Any good investigation builds on assumptions, and it’s good to remember this: even the assumptions you think you have proved might turn out to be false.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"fdf6b713e898\",\"_type\":\"block\",\"children\":[{\"_key\":\"fdf6b713e8980\",\"_type\":\"span\",\"marks\":[],\"text\":\"Catching these errors can be difficult, but there’s some strategies we have found useful to help reduce your chances of hitting them.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b9fe28b8967a\",\"_type\":\"block\",\"children\":[{\"_key\":\"b9fe28b8967a0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Show your working\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-show-your-working\",\"slug\":\"show-your-working\"}],\"style\":\"h3\"},{\"_key\":\"2042560b8feb\",\"_type\":\"block\",\"children\":[{\"_key\":\"2042560b8feb0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Whenever you perform a test, run a command or verify a statement, share all the data you have into a log that everyone responding to an incident can see. Being able to go back into your incident Slack channel and see which commands you ran can be the difference between understanding an issue and an unsolvable problem.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c43f36b772da\",\"_type\":\"block\",\"children\":[{\"_key\":\"c43f36b772da0\",\"_type\":\"span\",\"marks\":[],\"text\":\"In short, don’t let yourself end an incident with “what ifs?” about the actions you took.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"426836eed7d1\",\"_type\":\"block\",\"children\":[{\"_key\":\"426836eed7d10\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Cross-check\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-cross-check\",\"slug\":\"cross-check\"}],\"style\":\"h3\"},{\"_key\":\"9f39b1046e0c\",\"_type\":\"block\",\"children\":[{\"_key\":\"9f39b1046e0c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Use your incident process to help prompt you to revalidate your assumptions. If you’ve changed the \"},{\"_key\":\"9f39b1046e0c1\",\"_type\":\"span\",\"marks\":[\"b5eb53fafca8\"],\"text\":\"incident severity\"},{\"_key\":\"9f39b1046e0c2\",\"_type\":\"span\",\"marks\":[],\"text\":\", the burden of proof you applied to old conclusions might no longer be appropriate for what you’re now dealing with.\"}],\"markDefs\":[{\"_key\":\"b5eb53fafca8\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/designing-your-incident-severity-levels\"}],\"style\":\"normal\"},{\"_key\":\"050c5cf38f65\",\"_type\":\"block\",\"children\":[{\"_key\":\"050c5cf38f650\",\"_type\":\"span\",\"marks\":[],\"text\":\"Go back and recheck your work. Make sure you’re not hinging a company-extinction level incident on a gut feel decision someone had days ago when the incident looked more like a one-off bug.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e52c33e30df3\",\"_type\":\"block\",\"children\":[{\"_key\":\"e52c33e30df30\",\"_type\":\"span\",\"marks\":[],\"text\":\"Avoid the allure of a good story\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-avoid-the-allure-of-a-good-story\",\"slug\":\"avoid-the-allure-of-a-good-story\"}],\"style\":\"h3\"},{\"_key\":\"2975f1b7b55b\",\"_type\":\"block\",\"children\":[{\"_key\":\"2975f1b7b55b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The idea of us screwing up because we had screwed up our GCP support setup fed into my personal biases. I knew we weren’t great here, and I expect to eventually face consequences for this type of underinvestment.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"21d333e30a9e\",\"_type\":\"block\",\"children\":[{\"_key\":\"21d333e30a9e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Be aware that you may be swayed, and discard the information that isn’t relevant. Don’t let your biases sway others, and get other people to cross-check your data.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4ac1718f7f56\",\"_type\":\"block\",\"children\":[{\"_key\":\"4ac1718f7f560\",\"_type\":\"span\",\"marks\":[],\"text\":\"Sometimes you’ll do all of these things and still get it wrong, and that’s life for incident managers! But incorporating these tricks into your incident response playbook should reduce the chance you lean too hard on an assumption that has shaky foundations.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2021-09-24T00:00:00.000Z\",\"description\":\"Any good investigation builds on assumptions, and when they're wrong you can\\nend up down a dark path. Read about an incident where this happened badly, and\\nlearn some strategies to avoid falling into the same trap.\",\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":\"A rucksack with a 'facts matter' badge on it.\",\"heroImgCreditName\":\"The Climate Reality Project\",\"heroImgCreditUrl\":\"https://unsplash.com/photos/OkZ59BcCtDo?utm_source=unsplash\u0026utm_medium=referral\u0026utm_content=creditShareLink\",\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"mediaBox\":\"$undefined\",\"ogCardStyle\":null,\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"readingTime\":{\"minutes\":8,\"text\":\"8 min read\"},\"related\":[{\"_id\":\"96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-4884ed999f884514b6fc1571af01407f7c78c286-512x512-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"pete\",\"name\":\"Pete Hamilton\",\"title\":\"Co-Founder \u0026 CTO\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2026-08-05T13:48:00.000Z\",\"description\":\"Today we're launching Investigations: agentic root cause analysis that starts the moment you're paged, figures out what broke and why, and works with your team through to resolution. Here's what we built, what's powering it, and why it took some time to get right.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/fe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":true,\"isHeroImgHidden\":false,\"isHiddenFromLists\":false,\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/introducing-investigations-powered-by-nexus\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/fe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Introducing Investigations, powered by Nexus.\",\"updatedAt\":\"2026-08-05T15:17:27Z\",\"url\":\"https://incident.io/blog/introducing-investigations-powered-by-nexus\",\"postPath\":\"/blog/introducing-investigations-powered-by-nexus\",\"body\":[],\"canonicalSlug\":\"/blog/introducing-investigations-powered-by-nexus\",\"headings\":[],\"humanDate\":\"August 5, 2026\",\"machineDate\":\"2026-05-08\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"651de2c6-9c54-4c87-9ddd-0a7f5a01f0ad\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-ce12f50d2315b4542ffb13f281a12222769bf05e-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"tom-wentworth\",\"name\":\"Tom Wentworth\",\"title\":\"Chief Marketing Officer\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2026-07-28T14:21:14.571Z\",\"description\":\"PagerDuty published a new comparison table about incident.io. Once again, it describes a product we don't recognize. So once again, we're correcting the record, row by row, with receipts.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/f159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":false,\"isHeroImgHidden\":false,\"isHiddenFromLists\":false,\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/f159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Fact-checking PagerDuty's Opsgenie alternatives comparison table\",\"updatedAt\":\"2026-07-28T15:41:35Z\",\"url\":\"https://incident.io/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table\",\"postPath\":\"/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table\",\"body\":[],\"canonicalSlug\":\"/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table\",\"headings\":[],\"humanDate\":\"July 28, 2026\",\"machineDate\":\"2026-28-07\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"9a857ba5-4802-4914-824c-4d39edf3d2bc\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-ce12f50d2315b4542ffb13f281a12222769bf05e-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"tom-wentworth\",\"name\":\"Tom Wentworth\",\"title\":\"Chief Marketing Officer\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2026-07-09T13:30:00.000Z\",\"description\":\"Today, we're launching the Opsgenie Rescue Program to make that landing soft: simplified migration and free overlap so you never pay two vendors at once.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":false,\"isHeroImgHidden\":false,\"isHiddenFromLists\":false,\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/introducing-the-opsgenie-rescue-program\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Your genie is vanishing: introducing the Opsgenie rescue program\",\"updatedAt\":\"2026-09-03T14:40:44Z\",\"url\":\"https://incident.io/blog/introducing-the-opsgenie-rescue-program\",\"postPath\":\"/blog/introducing-the-opsgenie-rescue-program\",\"body\":[],\"canonicalSlug\":\"/blog/introducing-the-opsgenie-rescue-program\",\"headings\":[],\"humanDate\":\"July 9, 2026\",\"machineDate\":\"2026-09-07\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false}],\"relatedHub\":null,\"slug\":\"/blog/how-to-avoid-bad-assumptions-during-incidents\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/4c5d98df5bbdbe7bfb8df0b3ae00395181153dd0-3270x2180.jpg?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":\"A rucksack with a 'facts matter' badge on it.\",\"title\":\"How to avoid bad assumptions during incidents\",\"updatedAt\":\"2023-06-23T08:29:54Z\",\"url\":\"https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents\",\"postPath\":\"/blog/how-to-avoid-bad-assumptions-during-incidents\",\"canonicalSlug\":\"/blog/how-to-avoid-bad-assumptions-during-incidents\",\"headings\":[{\"id\":\"trust-but-verify\",\"value\":\"Trust, but verify!\",\"depth\":2},{\"id\":\"how-the-incident-started\",\"value\":\"How the incident started\",\"depth\":2},{\"id\":\"where-the-incident-went-wrong\",\"value\":\"Where the incident went wrong\",\"depth\":2},{\"id\":\"3-lessons-we-learned-during-this-incident-investigation\",\"value\":\"3 lessons we learned during this incident investigation\",\"depth\":2},{\"id\":\"show-your-working\",\"value\":\"Show your working\",\"depth\":3},{\"id\":\"cross-check\",\"value\":\"Cross-check\",\"depth\":3},{\"id\":\"avoid-the-allure-of-a-good-story\",\"value\":\"Avoid the allure of a good story\",\"depth\":3}],\"humanDate\":\"September 24, 2021\",\"machineDate\":\"2021-24-09\",\"isDebriefPodcastPost\":false},\"otherPosts\":[\"$5:1:2:props:children:1:0:props:post:related:0\",\"$5:1:2:props:children:1:0:props:post:related:1\",\"$5:1:2:props:children:1:0:props:post:related:2\"],\"otherPostsTitle\":\"See related articles\"}],\"$L2d\",\"$L2e\",\"$L2f\"]]}],\"$L30\"]]\n15:null\n19:[[\"$\",\"title\",\"0\",{\"children\":\"How to avoid bad assumptions during incidents | Blog | incident.io\"}],[\"$\",\"meta\",\"1\",{\"name\":\"description\",\"content\":\"Any good investigation builds on assumptions, and when they're wrong you can\\nend up down a dark path. Read about an incident where this happened badly, and\\nlearn some strategies to avoid falling into the same trap.\"}],[\"$\",\"meta\",\"2\",{\"name\":\"keywords\",\"content\":\"incident,incident management,incident response,post mortem,outage,slack incident,incident channel\"}],[\"$\",\"meta\",\"3\",{\"name\":\"slack-app-id\",\"content\":\"A01DEGPUHHC\"}],[\"$\",\"link\",\"4\",{\"rel\":\"canonical\",\"href\":\"https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents\"}],[\"$\",\"link\",\"5\",{\"rel\":\"alternate\",\"type\":\"text/markdown\",\"href\":\"https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents.md\"}],[\"$\",\"meta\",\"6\",{\"property\":\"og:title\",\"content\":\"How to avoid bad assumptions during incidents | Blog | incident.io\"}],[\"$\",\"meta\",\"7\",{\"property\":\"og:description\",\"content\":\"Any good investigation builds on assumptions, and when they're wrong you can\\nend up down a dark path. Read about an incident where this happened badly, and\\nlearn some strategies to avoid falling into the same trap.\"}],[\"$\",\"meta\",\"8\",{\"property\":\"og:image\",\"content\":\"https://incident.io/socialcard/blog/how-to-avoid-bad-assumptions-during-incidents?1687508994000\"}],[\"$\",\"meta\",\"9\",{\"property\":\"og:image:width\",\"content\":\"1200\"}],[\"$\",\"meta\",\"10\",{\"property\":\"og:image:height\",\"content\":\"628\"}],[\"$\",\"meta\",\"11\",{\"name\":\"twitter:card\",\"content\":\"summary_large_image\"}],[\"$\",\"meta\",\"12\",{\"name\":\"twitter:site\",\"content\":\"@incident_io\"}],[\"$\",\"meta\",\"13\",{\"name\":\"twitter:creator\",\"content\":\"@incident_io\"}],[\"$\",\"meta\",\"14\",{\"name\":\"twitter:title\",\"content\":\"How to avoid bad assumptions during incidents | Blog\"}],[\"$\",\"meta\",\"15\",{\"name\":\"twitter:description\",\"content\":\"Any good investigation builds on assumptions, and when they're wrong you can\\nend up down a dark path. Read about an incident where this happened badly, and\\nlearn some strategies to avoid falling into the same trap.\"}],[\"$\",\"meta\",\"16\",{\"name\":\"twitter:image\",\"content\":\"https://incident.io/socialcard/blog/how-to-avoid-bad-assumptions-during-incidents?1687508994000\"}],[\"$\",\"meta\",\"17\",{\"name\":\"twitter:image:width\",\"content\":\"1200\"}],[\"$\",\"meta\",\"18\",{\"name\":\"twitter:image:height\",\"content\":\"628\"}],[\"$\",\"link\",\"19\",{\"rel\":\"icon\",\"href\":\"/icons/icon-48x48.png\"}],[\"$\",\"link\",\"20\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-48x48.png\",\"sizes\":\"48x48\"}],[\"$\",\"link\",\"21\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-72x72.png\",\"sizes\":\"72x72\"}],[\"$\",\"link\",\"22\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-96x96.png\",\"sizes\":\"96x96\"}],[\"$\",\"link\",\"23\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-144x144.png\",\"sizes\":\"144x144\"}],[\"$\",\"link\",\"24\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-192x192.png\",\"sizes\":\"192x192\"}],[\"$\",\"link\",\"25\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-256x256.png\",\"sizes\":\"256x256\"}],[\"$\",\"link\",\"26\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-384x384.png\",\"sizes\":\"384x384\"}],[\"$\",\"link\",\"27\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-512x512.png\",\"sizes\":\"512x512\"}],[\"$\",\"$L31\",\"28\",{}]]\n"])</script><script>self.__next_f.push([1,"32:I[479520,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"\"]\n33:I[388027,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"ReadingProgressBar\"]\n34:I[522016,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"\"]\n35:I[415697,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"default\"]\n36:I[466105,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"AuthorsBar\"]\n2d:[\"$\",\"hr\",null,{\"className\":\"h-px w-full border-stroke-primary dark:border-stroke-invert max-w-[1192px] mx-auto\"}]\n2f:[\"$\",\"$L28\",null,{\"useLegacyWidth\":false}]\n30:[\"$\",\"$L32\",null,{\"type\":\"text/javascript\",\"src\":\"https://platform.twitter.com/widgets.js\",\"async\":true,\"strategy\":\"lazyOnload\"}]\n2b:[\"$\",\"$L2a\",null,{\"className\":\"$undefined\",\"theme\":\"light\",\"stickyNavTheme\":\"dark\",\"stickyNavClassName\":\"$undefined\",\"stickyNavAfterSlot\":[\"$\",\"$L33\",null,{\"className\":\"absolute -bottom-2\"}],\"hasBlurredBackground\":\"$undefined\",\"showSignupButtonOnInitialLoad\":\"$undefined\",\"showSignupButtonInStickyNav\":\"$undefined\",\"showNavContent\":\"$undefined\",\"showCtas\":[\"request-demo\",\"login\"],\"children\":\"$undefined\",\"mobileChildren\":\"$undefined\",\"initiallyTransparent\":\"$undefined\",\"switchToLightOnScroll\":\"$undefined\",\"customCtas\":\"$undefined\",\"demoHref\":\"$undefined\"}]\n23:[\"$\",\"section\",null,{\"ref\":\"$undefined\",\"id\":\"you-may-be-interested-in\",\"className\":\"flex flex-col gap-10 [\u0026_h2]:text-h3\",\"children\":[[\"$\",\"header\",null,{\"className\":\"flex flex-col gap-3\",\"children\":[[\"$\",\"h2\",null,{\"className\":\"text-h2 text-balance\",\"children\":\"You may be interested in\"}],\"$undefined\"]}],[\"$\",\"div\",null,{\"className\":\"grid gap-4 grid-cols-1 lg:grid-cols-3\",\"children\":[[\"$\",\"$L34\",\"Interning at incident.io: rate limiting, resiliently\",{\"id\":\"59bb806c-b2d4-4e43-ac1a-ce346a36d81d\",\"href\":\"/blog/interning-at-incident-io-rate-limiting-resiliently\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L35\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/4208ab8bacb5b3cde27465ad8764fa7cd5e30895-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"Interning at incident.io: rate limiting, resiliently\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"Interning at incident.io: rate limiting, resiliently\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L36\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-1fa50382fde41588c782aac0b86b8a96df63e21b-4672x7008-jpg\",\"_type\":\"reference\"},\"crop\":{\"_type\":\"sanity.imageCrop\",\"bottom\":0.42250378030339986,\"left\":0.13922187103602673,\"right\":0.14706922127573965,\"top\":0},\"hotspot\":{\"_type\":\"sanity.imageHotspot\",\"height\":0.5774962196966001,\"width\":0.7137089076882337,\"x\":0.4960763248801435,\"y\":0.28874810984830007}},\"bio\":null,\"id\":\"anthony-oparaocha\",\"name\":\"Anthony Oparaocha\",\"title\":\"Product Engineer Intern\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"September 2, 2026\"}]]}]]}]]}],[\"$\",\"$L34\",\"We turned off Pub/Sub and nobody noticed\",{\"id\":\"f3ee3736-294b-4170-a14c-04abb899cc18\",\"href\":\"/blog/we-turned-off-pub-sub-and-nobody-noticed\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L35\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/02b1cabbed39c62eed6a6372f44b9b11b416c4f4-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"We turned off Pub/Sub and nobody noticed\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"We turned off Pub/Sub and nobody noticed\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L36\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-8dbc717422b0562befb8ccc5c9399be570787e9f-1369x1369-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"patrick-hamann\",\"name\":\"Patrick Hamann\",\"title\":\"Product Engineer\"},{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-03534500cc455a88eb475ec447557953e2db55c7-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"mike-fisher\",\"name\":\"Mike Fisher\",\"title\":\"Product Engineer\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"August 11, 2026\"}]]}]]}]]}],[\"$\",\"$L34\",\"Introducing Investigations, powered by Nexus.\",{\"id\":\"96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262\",\"href\":\"/blog/introducing-investigations-powered-by-nexus\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L35\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/fe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"Introducing Investigations, powered by Nexus.\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],\"$L37\"]}]]}]]}]\n"])</script><script>self.__next_f.push([1,"37:[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"Introducing Investigations, powered by Nexus.\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L36\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-4884ed999f884514b6fc1571af01407f7c78c286-512x512-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"pete\",\"name\":\"Pete Hamilton\",\"title\":\"Co-Founder \u0026 CTO\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"August 5, 2026\"}]]}]]}]\n38:Tac7,M64.585 70.707c0-2.056-.082-3.562.024-5.051.103-1.436-.6-1.805-1.861-1.941a65 65 0 0 1-7.613-1.077c-3.706-.858-5.644-2.95-5.676-6.699-.058-6.805.239-13.615.449-20.422.058-1.908.982-3.522 2.753-4.233 2.345-.941 4.79-2.126 7.238-2.24 18.487-.86 36.98-1.648 55.481-2.117 11.857-.3 23.731-.09 35.595.054a57 57 0 0 1 9.753 1.07c4.438.833 6.258 2.847 6.862 7.275.842 6.162 1.19 12.354.082 18.52-1.066 5.937-3.995 8.578-10.004 9.166-1.849.18-3.713.194-5.57.283-2.641.128-2.717.233-2.193 3.277.811.066 1.674.146 2.538.205 1.855.127 3.719.177 5.566.373 7.408.788 9.507 2.64 10.162 10.009.495 5.104.571 10.24.228 15.357-.499 6.596-3.609 9.422-10.143 10.138-3.423.375-6.867.55-10.527.834l.252 4.773c.904.089 1.755.16 2.605.257 3.426.404 6.88.656 10.267 1.276 3.231.59 5.469 2.576 6.018 5.942 1.088 6.676 1.473 13.391.219 20.086-1.048 5.591-4.045 8.412-9.78 8.719-7.337.394-14.688.47-22.035.565-20.19.259-40.38.518-60.57.638-5.216.031-10.436-.425-15.652-.715a22.4 22.4 0 0 1-3.668-.575c-4.525-1.023-6.462-3.047-6.5-7.718-.053-6.454.272-12.911.478-19.365.068-2.122 1.05-3.869 3.03-4.626 2.92-1.121 5.95-1.953 9.486-3.083l.563-4.066c-2.14-.331-4.057-.545-5.937-.936-4.235-.88-6.258-2.95-6.376-7.261-.179-6.54-.028-13.09.036-19.637.02-2.116.97-3.888 2.945-4.679a57 57 0 0 1 7.496-2.328c1.145-.282 2.418-.048 3.98-.048m44.498 26.886v-.361c3.006 0 6.014.073 9.018-.013q18.975-.54 37.945-1.17c3.85-.129 4.805-.875 4.939-4.7.17-4.846-.075-9.708-.159-14.562-.03-1.658-.782-2.612-2.57-2.684-1.676-.068-3.343-.377-5.019-.44-20.993-.78-41.932.383-62.865 1.777q-16.68 1.11-33.377 1.992c-1.774.096-2.039 1-1.95 2.406.344 5.476.702 10.946 1.01 16.421.107 1.895 1.158 2.659 2.918 2.678 7.868.085 15.744.4 23.606.176 8.842-.255 17.67-.993 26.504-1.52m-3.848 17.2-.011.352c-6.008.319-12.016.691-18.03.941q-15.382.639-30.772 1.117c-1.843.053-2.273.911-2.207 2.482.212 5.126.382 10.256.603 15.382.13 3.064.388 3.552 3.583 3.706 7.596.368 15.206.751 22.809.65 15.132-.2 30.259-.767 45.39-1.095 9.469-.205 18.943-.217 28.412-.386 3.548-.064 4.589-.837 4.793-4.285.292-4.929.178-9.883.21-14.826.012-1.662-.765-2.628-2.522-2.769-1.939-.155-3.866-.581-5.804-.613-15.485-.257-30.969-.447-46.454-.656m.038-81.623-.009.412c-5.127.256-10.253.547-15.382.76-10.875.452-21.75.908-32.63 1.244-1.821.056-2.617.56-2.533 2.416.229 5.038.39 10.079.598 15.118.143 3.469.346 3.918 3.783 4.084 7.51.362 15.035.718 22.548.616 14.691-.2 29.376-.763 44.066-1.083 9.912-.217 19.828-.248 29.74-.416 3.677-.062 4.643-.783 4.884-4.472.305-4.664.291-9.357.207-14.036-.053-2.83-.368-3.002-3.272-3.453a31 31 0 0 0-4.219-.46q-23.889-.397-47.781-.73m34.918 70.226-71.115 2.452.699 4.303 70.15-2.374zM71.847 70.004l69.494-3.832q.182-.503.26-1.032-.016-.9-.156-1.79l-70.394.867c.192 1.914.334 3.403.5 4.891q.106.462.294.896z39:T613,M86.987 89.137c-4.978.235-11.428.551-17.88.834-1.144.05-2.415.254-3.406-.151-.893-.366-1.921-1.399-2.067-2.275-.115-.69.869-2.023 1.64-2.298a17.7 17.7 0 0 1 5.194-.918q19.227-.75 38.46-1.35a21.3 21.3 0 0 1 3.698.25c1.445.208 2.544 1.01 2.609 2.555s-1.004 2.499-2.399 2.76c-1.821.35-3.669.54-5.524.567-6.282.067-12.565.026-20.325.026M153.008 88.199a3.404 3.404 0 0 1-3.32-3.416c.074-2.035 1.458-3.543 3.218-3.509a3.72 3.72 0 0 1 3.509 3.606 3.373 3.373 0 0 1-3.407 3.319M141.657 88.559a3.414 3.414 0 0 1-3.403-3.347c-.019-1.875 1.177-2.952 3.26-2.938 2.153.013 3.504 1.246 3.436 3.136a3.315 3.315 0 0 1-3.293 3.148M128.268 82.723a3.27 3.27 0 0 1 3.137 2.968 2.86 2.86 0 0 1-.907 2.118 2.86 2.86 0 0 1-2.176.758 2.95 2.95 0 0 1-2.801-2.94 2.74 2.74 0 0 1 .749-2.043 2.75 2.75 0 0 1 1.998-.861M87.676 130.021h-19.35q-1.591.05-3.179-.069c-1.452-.156-2.566-.86-2.632-2.465-.06-1.486.95-2.276 2.254-2.539a26 26 0 0 1 4.727-.599q19.49-.294 38.979-.466c1.14-.011 2.427-.064 3.382.422.962.489 2.188 1.612 2.206 2.481.019.879-1.14 2.071-2.079 2.6-.926.522-2.222.51-3.357.517-6.984.041-13.967.02-20.948.02zM151.787 123.145a3.65 3.65 0 0 1 3.615 3.514 3.375 3.375 0 0 1-3.115 3.372 3.38 3.38 0 0 1-3.551-3.2c-.06-1.981 1.311-3.637 3.051-3.686M137.269 126.814c-.026-1.853 1.215-2.999 3.224-2.977 2.127.025 3.489 1.271 3.435 3.146a3.283 3.283 0 0 1-3.26 3.148 3.4 3.4 0 0 1-3.399-3.317M127.531 129.834a2.91 2.91 0 0 1-3.004-2.959 2.8 2.8 0 0 1 .192-1.087 2.802 2.802 0 0 1 2.587-1.784 3.305 3.305 0 0 1 3.067 3.025 2.77 2.77 0 0 1-.828 2.003 2.776 2.776 0 0 1-2.014.8022e:[\"$\",\"section\",null,{\"className\":\"\",\"children\":[[\"$\",\"div\",null,{\"className\":\"mx-auto flex flex-col gap-3 items-center text-center mb-10\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"fill\":\"none\",\"viewBox\":\"0 0 246 151\",\"className\":\"w-[96px] sm:w-[246px]\",\"children\":[[\"$\",\"g\",null,{\"fill\":\"#E4D9C8\",\"clipPath\":\"url(#server-racks_svg__a)\",\"children\":[[\"$\",\"path\",null,{\"d\":\"$38\"}],[\"$\",\"path\",null,{\"d\":\"$39\"}]]}],\"$L3a\",\"$L3b\",\"$L3c\"]}],\"$L3d\",\"$L3e\"]}],\"$L3f\"]}]\n"])</script><script>self.__next_f.push([1,"43:I[605500,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Image\"]\n40:Tbe9,M155.218 63.963c1.78-1.028 3.043-1.853 4.386-2.505 1.294-.629 1.263-1.422.75-2.582a65 65 0 0 1-2.874-7.132c-1.109-3.639-.267-6.362 2.964-8.265 5.864-3.453 11.911-6.6 17.91-9.822 1.681-.903 3.541-.91 5.042.268 1.988 1.56 4.237 3.085 5.56 5.148 9.987 15.58 19.917 31.202 29.573 46.99 6.188 10.118 11.944 20.506 17.752 30.853a57 57 0 0 1 3.948 8.981c1.498 4.26.664 6.843-2.868 9.58-4.916 3.81-10.104 7.208-15.998 9.331-5.674 2.045-9.426.829-12.94-4.081-1.08-1.51-2.024-3.118-3.031-4.682-1.431-2.223-1.56-2.236-3.933-.261.348.736.71 1.523 1.091 2.301.818 1.67 1.706 3.309 2.461 5.007 3.02 6.809 2.465 9.553-3.588 13.804a94 94 0 0 1-13.186 7.877c-5.961 2.865-9.964 1.586-13.851-3.715-2.036-2.777-3.91-5.672-5.985-8.7-1.337.868-2.558 1.66-4.008 2.605.375.827.739 1.599 1.079 2.385 1.363 3.168 2.872 6.286 4.029 9.529 1.105 3.092.504 6.024-2.137 8.182-5.237 4.281-10.86 7.972-17.285 10.233-5.366 1.888-9.308.703-12.442-4.11-4.009-6.157-7.751-12.485-11.506-18.801-10.32-17.354-20.639-34.71-30.838-52.136-2.634-4.501-4.85-9.25-7.206-13.912a22.3 22.3 0 0 1-1.336-3.465c-1.377-4.43-.592-7.119 3.434-9.488 5.562-3.272 11.317-6.22 17.01-9.268 1.871-1.002 3.875-1.025 5.521.312 2.43 1.968 4.666 4.176 7.413 6.673l3.802-1.546c-.784-2.019-1.556-3.786-2.158-5.61-1.355-4.107-.574-6.894 3.1-9.152 5.575-3.424 11.324-6.57 17.024-9.787 1.843-1.04 3.853-1.105 5.525.211a57 57 0 0 1 5.764 5.328c.817.85 1.251 2.07 2.032 3.422m-1.036 51.979.313-.181c1.503 2.604 2.944 5.245 4.52 7.804a7868 7868 0 0 0 19.986 32.277c2.036 3.269 3.161 3.723 6.54 1.927 4.282-2.276 8.37-4.919 12.531-7.419 1.421-.855 1.872-1.983 1.04-3.568-.779-1.485-1.345-3.084-2.129-4.567-9.82-18.571-21.297-36.122-32.971-53.554a2405 2405 0 0 1-18.413-27.91c-.971-1.488-1.886-1.265-3.059-.485-4.571 3.036-9.129 6.081-13.716 9.086-1.588 1.04-1.724 2.331-.86 3.865 3.86 6.857 7.525 13.835 11.65 20.532 4.641 7.53 9.694 14.806 14.568 22.193m-16.819 5.268-.311.166c-3.28-5.043-6.606-10.06-9.83-15.144a2962 2962 0 0 1-16.352-26.09c-.968-1.57-1.926-1.513-3.254-.671-4.333 2.747-8.69 5.459-13.02 8.213-2.588 1.646-2.882 2.112-1.418 4.956 3.48 6.762 6.953 13.545 10.842 20.078 7.739 13.005 15.794 25.822 23.643 38.762 4.913 8.098 9.659 16.296 14.541 24.412 1.829 3.041 3.019 3.556 6.107 2.009 4.415-2.212 8.648-4.788 12.945-7.231 1.445-.821 1.893-1.977 1.137-3.569-.835-1.757-1.43-3.639-2.371-5.333-7.52-13.539-15.098-27.044-22.659-40.559zm70.707-40.779-.362.198c-2.785-4.312-5.6-8.605-8.349-12.941-5.829-9.193-11.661-18.383-17.392-27.636-.96-1.55-1.794-1.987-3.359-.986-4.249 2.717-8.534 5.377-12.794 8.077-2.932 1.858-3.22 2.259-1.645 5.318 3.442 6.685 6.896 13.38 10.741 19.835 7.518 12.623 15.349 25.06 22.971 37.621 5.143 8.476 10.128 17.047 15.23 25.548 1.892 3.153 3 3.629 6.315 1.993 4.191-2.068 8.249-4.427 12.259-6.839 2.424-1.461 2.415-1.819 1.354-4.56a31 31 0 0 0-1.711-3.883 18099 18099 0 0 0-23.258-41.745m-43.359 65.353-37.682-60.362-3.376 2.757 37.131 59.565zM159.457 69.9l38.066 58.268q.526-.094 1.023-.291a13 13 0 0 0 1.472-1.03l-35.947-60.53c-1.561 1.124-2.78 1.99-3.986 2.879q-.347.322-.628.70341:T638,M150.457 92.578c-2.692-4.194-6.191-9.622-9.662-15.068-.615-.966-1.428-1.964-1.573-3.025-.129-.957.251-2.363.937-2.927.541-.445 2.187-.26 2.811.271a17.7 17.7 0 0 1 3.391 4.039A4854 4854 0 0 1 166.76 108.5a21.3 21.3 0 0 1 1.634 3.328c.542 1.355.397 2.707-.909 3.536s-2.666.381-3.591-.696a32 32 0 0 1-3.252-4.501c-3.199-5.407-6.305-10.869-10.185-17.59M184.28 149.285a3.4 3.4 0 0 1 1.298-4.584c1.799-.952 3.797-.508 4.648 1.033a3.717 3.717 0 0 1-1.369 4.842 3.37 3.37 0 0 1-4.577-1.291M178.294 139.634a3.417 3.417 0 0 1 1.196-4.62c1.614-.953 3.145-.457 4.175 1.355 1.065 1.871.673 3.657-.999 4.543a3.31 3.31 0 0 1-4.372-1.278M176.653 125.122a3.27 3.27 0 0 1-1.002 4.201 2.85 2.85 0 0 1-2.288.273 2.86 2.86 0 0 1-1.744-1.506 2.95 2.95 0 0 1 1.145-3.896 2.76 2.76 0 0 1 3.15.098c.3.224.552.506.739.83M186.448 73.394l-9.544-16.53c-.532-.921-1.097-1.819-1.591-2.756-.721-1.368-.93-2.801.481-3.807 1.576-1.122 2.881-.221 3.899 1.011a32 32 0 0 1 2.794 3.866 6645 6645 0 0 1 18.701 31.457c.85 1.44 1.751 2.946 2.124 4.54a4.12 4.12 0 0 1-.831 3.278c-1.052 1.098-2.52.558-3.536-.47a14 14 0 0 1-2.086-2.716c-3.482-5.951-6.912-11.932-10.36-17.903zM218.587 129.118a3.33 3.33 0 0 1 1.119-4.637c1.726-1.001 3.831-.586 4.695.927a3.713 3.713 0 0 1-1.16 4.722 3.33 3.33 0 0 1-3.748-.054 3.3 3.3 0 0 1-.906-.958M212.767 119.233a3.34 3.34 0 0 1-.409-2.529 3.34 3.34 0 0 1 1.498-2.077c1.601-.985 3.196-.519 4.197 1.232 1.063 1.859.697 3.653-.93 4.565a3.235 3.235 0 0 1-4.356-1.191M206.259 107.429a2.89 2.89 0 0 1 1.472-3.95c1.466-.588 2.78-.347 3.604 1.132a3.167 3.167 0 0 1-1.339 4.267 2.836 2.836 0 0 1-3.737-1.4493a:[\"$\",\"g\",null,{\"fill\":\"#E4D9C8\",\"clipPath\":\"url(#server-racks_svg__b)\",\"children\":[[\"$\",\"path\",null,{\"d\":\"$40\"}],[\"$\",\"path\",null,{\"d\":\"$41\"}]]}]\n42:T42c,M153.387 37.918c-.642.435-1.268.644-2.099.39-2.077-.636-4.188-1.16-6.288-1.721-.362-.097-.733-.152-1.24-.254.017.398.018.702.046 1.003q.151.977.186 1.965c-.034 1.143-.887 1.686-1.964 1.291a6.6 6.6 0 0 1-1.13-.59 66 66 0 0 1-9.969-7.292c-.604-.544-1.137-1.133-1.196-1.976.684-1.128 1.694-1.179 2.767-.912 1.184.295 2.352.657 3.669 1.028-.194-1.042-.355-2.004-.558-2.957-.122-.57-.289-1.165.244-1.576.593-.458 1.26-.33 1.87.029 1.309.766 2.609 1.547 3.91 2.326 2.6 1.56 5.208 3.105 7.792 4.69q1.576.952 3.028 2.082c.41.324.634.883.941 1.335zM168.257 2.815c.757.17 1.338.483 1.721 1.263.958 1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z3b:[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"$42\"}]\n3c:[\"$\",\"defs\",null,{\"children\":[[\"$\",\"clipPath\",null,{\"id\":\"server-racks_svg__a\",\"children\":[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z\"}]}],[\"$\",\"clipPath\",null,{\"id\":\"server-racks_svg__b\",\"children\":[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z\"}]}]]}]\n3d:[\"$\",\"h2\",null,{\"className\":\"text-h3 md:text-h2 text-balance max-w-[588px]\",\"children\":\"So good, you’ll break things on purpose\"}]\n3e:[\"$\",\"p\",null,{\"className\":\"text-body md:text-body-lg max-w-[588px]\",\"children\":\"Ready for modern incident management? Book a call with one of our experts today.\"}]\n3f:[\"$\",\"div\",null,{\"className\":\"flex gap-4 flex-col lg:flex-row lg:gap-4\",\"children\":[[\"$\",\"div\",null,{\"className\":\"basis-1/2\",\"children\":[\"$\",\"$L43\",null,{\"src\":{\"src\":\"/_next/static/immutable/media/signup-image.1f5nktjcty_re.png\",\"width\":1176,\"height\":641,\"blurWidth\":8,\"blurHeight\":4,\"blurDataURL\":\"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAgAAAAECAYAAACzzX7wAAAAhUlEQVR42g3KSwrCMBQF0OzWiWIRTHFgoUXBQRWDKJRC16JWTfET07wkuJnHtcMDR5SF5Mko4UKmvF/O+Lie82mz4GqXca1yFnmaQJU1uvYOo2/4dC3e+oqXvuD5OEOs5BjNoYK3FtF72ECgGBD7Hr/BIpNTbFUDY74gR7BDJCI45xBCwB+DRGEIc5vtKwAAAABJRU5ErkJggg==\"},\"alt\":\"Signup image\",\"className\":\"w-full h-full object-cover rounded-lg\"}]}],[\"$\",\"div\",null,{\"className\":\"basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6\",\"children\":[[\"$\",\"div\",null,{\"className\":\"grow\",\"children\":[[\"$\",\"h3\",null,{\"className\":\"text-body-emphasis mb-2\",\"children\":\"We’d love to talk to you about\"}],[\"$\",\"ul\",null,{\"className\":\"flex flex-col gap-2 text-body-serif grow\",\"children\":[[\"$\",\"li\",\"0\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"All-in-one incident management\"]}],[\"$\",\"li\",\"1\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"Our unmatched speed of deployment\"]}],[\"$\",\"li\",\"2\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"Why we’re loved by users and easily adopted\"]}],[\"$\",\"li\",\"3\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"How we work for the whole organization\"]}]]}]]}],\"$L44\"]}]]}]\n"])</script><script>self.__next_f.push([1,"45:I[779397,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"RequestADemoButton\"]\n46:I[379700,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"StartATrialButton\"]\n44:[\"$\",\"div\",null,{\"className\":\"flex justify-between items-center\",\"children\":[[\"$\",\"div\",null,{\"className\":\"w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap\",\"children\":[\"$undefined\",[\"$\",\"$L45\",null,{\"analyticsSource\":\"homepage-signup-card\",\"size\":\"lg\",\"children\":\"Get a demo\"}],[\"$\",\"$L46\",null,{\"href\":\"$undefined\",\"size\":\"lg\",\"theme\":\"tertiary\",\"analyticsSource\":\"homepage-signup-card\",\"children\":\"$undefined\"}]]}],\"$L47\"]}]\n"])</script><script>self.__next_f.push([1,"47:[\"$\",\"div\",null,{\"className\":\"-space-x-1 hidden md:flex\",\"children\":[[[\"$\",\"$L35\",\"Lucy Jennings\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800-jpg\",\"_type\":\"reference\"},\"crop\":{\"_type\":\"sanity.imageCrop\",\"bottom\":0.35513671874999986,\"left\":0.32833007812500015,\"right\":0.23209960937499996,\"top\":0.21847656250000017},\"hotspot\":{\"_type\":\"sanity.imageHotspot\",\"height\":0.42638671874999995,\"width\":0.4395703124999999,\"x\":0.5481152343750001,\"y\":0.43166992187500014}},\"alt\":\"Lucy Jennings\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}],[\"$\",\"$L35\",\"Eryn Carman\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943-jpg\",\"_type\":\"reference\"}},\"alt\":\"Eryn Carman\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}],[\"$\",\"$L35\",\"Rory Malcolm\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032-jpg\",\"_type\":\"reference\"}},\"alt\":\"Rory Malcolm\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}]],false]}]\n"])</script></body></html>