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9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg><div class="hidden md:flex absolute whitespace-nowrap items-center gap-2 top-0 text-xs text-white px-3 py-2 bg-surface-invert rounded-lg pointer-events-none translate-y-[-40px] transition opacity-0 group-hover/button:opacity-100">All posts<kbd class="flex items-center justify-center uppercase hs-5 text-[10px] px-1 rounded border border-stroke-invert text-content-secondary-invert">Esc</kbd></div></button></div><div class="flex flex-col gap-8 max-lg:hidden"><ul class="flex flex-col text-body-sm"><li class="flex flex-col gap-3 relative group"><a class="block flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#content-top">The balancing act of reliability and availability</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#availability-reliability-and-slas">Availability, reliability, and SLAs</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#whats-availability">What’s availability?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#whats-reliability">What’s reliability?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#still-not-quite-clear-here-are-some-examples">Still not quite clear? Here are some examples!</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#the-balancing-act-of-availability-reliability-and-resources">
The balancing act of availability, reliability, and resources</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#what-are-some-best-practices-around-reliability-and-availability">What are some best practices around reliability and availability?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#reliability">Reliability</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#availability">Availability</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#incidents-happen-lets-manage-them-better-and-more-efficiently">Incidents happen. Let’s manage them better and more efficiently</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">The balancing act of reliability and availability</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/team">incident.io</a></span></div><div class="text-body-sm text-content-secondary">September 19, 2023<span> — <!-- -->9 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-reliability-vs-availability" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4fe5e94ad7f2dde889d5417b4f38f14e89742b21-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">As consumers, we expect the products and software we buy to work 100% of the time. Unfortunately, that’s impossible. Even the most reliable products and services experience <em>some</em> disruption in service. Crashes, bugs, timeouts.</p><p class="">There are a ton of contributing factors, so it&#x27;s impossible to distill disruptions down to a single cause. That said, technology is becoming more and more sophisticated, and so is the infrastructure that supports it. That added complexity creates more issues, like downtime, that affect the usability of products and services.</p><p class="">But today, the stakes are high. The cost of downtime is constantly increasing as companies move quickly to vie for the attention of prospects. And just one prolonged period of downtime can cost you hundreds of thousands of dollars in revenue and destroy hard-won customer trust.</p><p class="">It’s a harsh reality, but there&#x27;s a path forward. To prevent losses like these, you have to consider the balancing act of reliability and availability.</p><h2 id="availability-reliability-and-slas" class=""><a class="heading-link" href="#availability-reliability-and-slas"><span class="icon icon-link"></span></a>Availability, reliability, and SLAs</h2><p class="">Today, organizations typically outline reliability and availability in their SLA documents.</p><p class=""><strong>As a reminder, <a href="https://incident.io/blog/slo-sla-sli" target="_blank" rel="noopener noreferrer" class="">SLAs are contractual agreements</a> between a provider and a client outlining details of the service. This includes the standards the provider must adhere to, the metrics to measure performance, and more.</strong></p><p class="">Including availability and reliability in these agreements is a smart decision. Not only do you hold yourself accountable to high standards, but you also ensure that customers have confidence in you and your products, using metrics you both agree on.</p><p class="">If you <em>are</em> including these metrics in your SLAs, it’s best to actually try to honor them: infrastructure, processes, and teams should all be set up for success. No one wants to fall short of delivering on the expectations they laid out with customers. This can wreak havoc on your reputation.</p><p class="">But it’s important not to over-index on either of these. We’ll get into this soon.</p><p class="">Thankfully, there are a few tactics that teams can implement to ensure that downtime is kept to a minimum and reliability and availability aren’t areas of concern for engineers or customers.</p><h2 id="whats-availability" class=""><a class="heading-link" href="#whats-availability"><span class="icon icon-link"></span></a>What’s availability?</h2><p class="">Before we dive into some metrics and tactics, let’s get acquainted with what availability actually is.</p><p class=""><strong>Availability is a measure of the percentage of time that a service is in an operable state and not experiencing downtime. In layman&#x27;s terms, it’s how often your product is working.</strong></p><p class="">Here’s a formula to calculate your percentage of availability:</p><p class=""><strong>Percentage of availability = (total elapsed time – sum of downtime)/total elapsed time</strong></p><p class="">And here’s a table put together by Google outlining standard levels of availability that organizations can aim for:</p><table><thead><tr><th>Availability </th><th>Downtime</th><th></th><th></th><th></th><th></th><th></th></tr></thead><tbody><tr><td></td><td>per year</td><td>Per quarter</td><td>Per month</td><td>Per week</td><td>Per day</td><td>Per hour</td></tr><tr><td>90%</td><td>36.5 days</td><td>9 days</td><td>3 days</td><td>16.8 hours</td><td>2.4 hours</td><td>6 minutes</td></tr><tr><td>95%</td><td>18.25 days</td><td>4.5 days</td><td>1.5 days</td><td>8.4 hours</td><td>1.2 hours</td><td>3 minutes</td></tr><tr><td>99%</td><td>3.65 days</td><td>21.6 hours</td><td>7.2 hours</td><td>1.68 hours</td><td>14.4 minutes</td><td>36 seconds</td></tr><tr><td>99.5%</td><td>1.83 days</td><td>10.8 hours</td><td>3.6 hours</td><td>50.4 minutes</td><td>7.20 minutes</td><td>18 seconds</td></tr><tr><td>99.9%</td><td>8.76 hours</td><td>2.16 hours</td><td>43.2 minutes</td><td>10.1 minutes</td><td>1.44 minutes</td><td>3.6 seconds</td></tr><tr><td>99.95%</td><td>4.38 hours</td><td>1.08 hours</td><td>21.6 minutes</td><td>5.04 minutes</td><td>43.2 seconds</td><td>1.8 seconds</td></tr><tr><td>99.99%</td><td>52.6 minutes</td><td>12.96 minutes</td><td>4.32 minutes</td><td>60.5 seconds</td><td>8.64 seconds</td><td>0.36 seconds</td></tr><tr><td>99.999%</td><td>5.26 minutes</td><td>1.30 minutes</td><td>25.9 seconds</td><td>6.05 seconds</td><td>0.87 seconds</td><td>0.04 seconds</td></tr></tbody></table><p class="">You’ll usually hear availability expressed as the “9’s.” For example, “5 nines uptime” means that a system is fully operational 99.999% of the time.</p><p class="">It&#x27;s worth bearing in mind that availability is rarely black and white. With increasingly modular applications, full downtime is rare, and it&#x27;s more common to consider availability in relation to individual subsets of functionality. You&#x27;ll see this on public status pages where companies split their availability across &#x27;components.’</p><p class="">A great example of this can be <a href="https://linearstatus.com" target="_blank" rel="noopener noreferrer" class="">seen here</a>.</p><figure class="not-prose !my-6 mx-auto pl-6 text-gray-900 text-xl border-l-2 border-orange-600 sm:text-2xl"><svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M25.983 17.068h5.608V28H19.605V15.617c0-4.834 1.356-8.626 4.069-11.378C26.459 1.413 30.234 0 35 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Zm-19.605 0h5.608V28H0V15.617C0 10.784 1.356 6.992 4.069 4.24 6.854 1.413 10.629 0 15.395 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Z" fill="currentColor"></path></svg><blockquote class="mt-4 text-gray-900 whitespace-pre-line">It’s important to remember that just being available isn’t nearly enough, and having your product “online” doesn&#x27;t mean that it’s working efficiently.</blockquote></figure><p class="">If it’s available, it should be working as <em>intended</em>…which is a great segue to talking about reliability!</p><h2 id="whats-reliability" class=""><a class="heading-link" href="#whats-reliability"><span class="icon icon-link"></span></a>What’s reliability?</h2><p class=""><strong>Reliability refers to how often customers can expect to use your product without running into issues. If customers are constantly running into hiccups like app timeouts or crashes, these impact reliability.</strong></p><p class="">For modern organizations, reliability is crucial because it directly impacts user satisfaction and trust. It’s easy to draw a straight line from bad reliability to decreased customer trust and higher churn rates. No one wants to use a product that’s constantly experiencing bugs that result in crashes. It’s frustrating, annoying, and a poor user experience.</p><p class="">Unlike availability, there’s no one calculation to measure how reliable your product is. But there are a few ways to get a proxy for it:</p><ul><li><strong>Error rate: i.e., the percentage of requests that you serve that were not successful.</strong></li><li><strong>Response time (or latency): i.e., how long it took to serve requests.</strong></li><li><strong>Percentage of sessions on mobile apps that are crash-free</strong></li></ul><p class="">In the real world, how organizations get a signal for reliability varies quite a bit. For example, some larger organizations will have an alerting rule that says, &quot;If successful requests drop below 99.9%, then page an engineer,&quot; but at incident.io, our approach is more along the lines of &quot;If we see any error that we don&#x27;t know about, then page an engineer.&quot;</p><h2 id="still-not-quite-clear-here-are-some-examples" class=""><a class="heading-link" href="#still-not-quite-clear-here-are-some-examples"><span class="icon icon-link"></span></a>Still not quite clear? Here are some examples!</h2><p class="">The crossover between these two concepts can be a little confusing, so let’s clear things up with some examples:</p><table><thead><tr><th></th><th>Low availability</th><th>High efficiency</th></tr></thead><tbody><tr><td>Low reliability</td><td>A beta version of an online game that&#x27;s frequently down for maintenance and has many bugs when it is up.</td><td>A free online file converter. It&#x27;s always up, but sometimes the conversions are incorrect or take too long.</td></tr><tr><td>High reliability</td><td>A specialized analytics service that&#x27;s only available during business hours but provides extremely accurate and detailed reports.</td><td>A well-maintained SaaS platform like incident.io. It&#x27;s almost always accessible and performs its functions efficiently well 😉</td></tr></tbody></table><h2 id="the-balancing-act-of-availability-reliability-and-resources" class=""><a class="heading-link" href="#the-balancing-act-of-availability-reliability-and-resources"><span class="icon icon-link"></span></a><br/>The balancing act of availability, reliability, and resources</h2><p class="">Between these two, there’s an important balance to be struck. When teams are trying to decide how reliable and available their systems should be, they need to balance costs and service quality.</p><p class=""><strong>Aiming for perfection can be the enemy here.</strong></p><p class="">Remember the “9’s” of availability? Every effort you make to perfect this metric is going to be a strain on resources.</p><figure class="not-prose !my-6 mx-auto pl-6 text-gray-900 text-xl border-l-2 border-orange-600 sm:text-2xl"><svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M25.983 17.068h5.608V28H19.605V15.617c0-4.834 1.356-8.626 4.069-11.378C26.459 1.413 30.234 0 35 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Zm-19.605 0h5.608V28H0V15.617C0 10.784 1.356 6.992 4.069 4.24 6.854 1.413 10.629 0 15.395 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Z" fill="currentColor"></path></svg><blockquote class="mt-4 text-gray-900 whitespace-pre-line">It’s often said that getting each additional &quot;9&quot; is an order of magnitude harder than the previous. You also don’t want to put reliability over everything else if it’s going to cause your service or product to suffer as a result.</blockquote></figure><p class="">This means finding a balance between investing in good infrastructure and performance to offer great service while also setting limits on how often things can go wrong without causing too many problems for the business and users.</p><h2 id="what-are-some-best-practices-around-reliability-and-availability" class=""><a class="heading-link" href="#what-are-some-best-practices-around-reliability-and-availability"><span class="icon icon-link"></span></a>What are some best practices around reliability and availability?</h2><p class="">Thankfully, there are quite a few tactics that teams can implement to both sustain and improve their levels of reliability and availability. Many of these apply to both, but here’s a few that we’ve categorized for you:</p><h3 id="reliability" class=""><a class="heading-link" href="#reliability"><span class="icon icon-link"></span></a>Reliability</h3><ul><li><strong>Monitoring</strong>: Continuously monitor the system&#x27;s performance and health to identify and address issues effectively</li><li><strong>Testing</strong>: Conduct thorough testing, including unit tests, integration tests, and load tests, to identify and fix reliability issues before they confidently reach production</li><li><strong>Automation</strong>: Automate repetitive tasks like deployment, scaling, and recovery to efficiently reduce the risk of human error</li><li><strong>Fault tolerance</strong>: Design your systems with redundancy and failover stopgaps to efficiently minimize the impact of failures that do happen</li></ul><h3 id="availability" class=""><a class="heading-link" href="#availability"><span class="icon icon-link"></span></a>Availability</h3><ul><li><strong>Redundancy</strong>: Use redundancy in hardware, software, and infrastructure components to efficiently minimize single points of failure</li><li><strong>Load balancing</strong>: Distribute traffic across multiple servers or instances to prevent overloading and ensure even resource utilization</li><li><strong>Failover and disaster recovery</strong>: Implement failover mechanisms and disaster recovery plans to efficiently restore services in case of outages.</li><li><strong>Capacity planning</strong>: Continuously monitor resource utilization and plan for scaling to accommodate increasing loads efficiently.</li></ul><h2 id="incidents-happen-lets-manage-them-better-and-more-efficiently" class=""><a class="heading-link" href="#incidents-happen-lets-manage-them-better-and-more-efficiently"><span class="icon icon-link"></span></a>Incidents happen. Let’s manage them better and more efficiently</h2><p class="">Despite your best efforts, downtime is still going to be a matter of when not if.</p><p class="">So, when incidents strike, it helps to have a platform in place that can help you manage them effectively to cut back on downtime.</p><p class="">incident.io reduces the stress and pain felt during incident response. And with <a href="https://incident.io/status-pages" target="_blank" rel="noopener noreferrer" class="">Status Pages</a>, you can count on robust <a href="https://incident.io/blog/internal-status-pages" target="_blank" rel="noopener noreferrer" class="">internal</a> and external comms that keep everyone in the loop even through the thorniest incidents.</p><p class="">With an intuitive UI that makes incident response simple, and powerful automation features such as Workflows to remove some of the overhead, incident.io levels up your incident response so you can focus on building more resilient products instead.</p><p class=""><a href="https://incident.io/demo" target="_blank" rel="noopener noreferrer" class="">Sign up for a demo here.</a></p><p class=""><br/></p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 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6.5"></path></svg></button></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">See related articles</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="b40c0fee-1b34-406c-87f8-4436470a75da" class="group flex flex-col" href="/blog/practical-guidance-for-first-time-site-reliability-engineers"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Practical guidance for getting started as a Site Reliability Engineer" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7570d290fb9afb2f9fa5d36c2dd14228c6583c0b-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7570d290fb9afb2f9fa5d36c2dd14228c6583c0b-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7570d290fb9afb2f9fa5d36c2dd14228c6583c0b-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Practical guidance for getting started as a Site Reliability Engineer</h3><p class="text-body-sm line-clamp-2">Here are a few strategies that might help you build up context, find the problems that really matter and turn these into a plan of action.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Ben Wheatley" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F9d067a6532422791b7136b779385700a70e6aac4-240x240.webp%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F9d067a6532422791b7136b779385700a70e6aac4-240x240.webp%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F9d067a6532422791b7136b779385700a70e6aac4-240x240.webp%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Ben Wheatley</span></span></div><div class="text-body-sm text-content-secondary">September 8, 2023</div></div></div></a><a id="8cf0cfde-1734-4c49-8500-7af477229012" class="group flex flex-col" href="/blog/what-is-site-reliability-engineering"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="What is an SRE? Understanding the responsibilities of this crucial function" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e6b8f65112b33ee7da68dffce52278e7d484277-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e6b8f65112b33ee7da68dffce52278e7d484277-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e6b8f65112b33ee7da68dffce52278e7d484277-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">What is an SRE? Understanding the responsibilities of this crucial function</h3><p class="text-body-sm line-clamp-2">Site reliability engineers are responsible for quite a bit, but one thing is clear—their role is critical. In this article, we break down everything you need to know about SREs and what they focus on.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">July 14, 2023</div></div></div></a><a id="imported-blog-2022-11-30-intermitten-downtime-index-md" class="group flex flex-col" href="/blog/intermittent-downtime"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Intermittent downtime from repeated crashes" loading="lazy" width="2482" height="1696" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F156896b74c8d43afc6d4064e63b008ba079bc943-2482x1696.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F156896b74c8d43afc6d4064e63b008ba079bc943-2482x1696.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Intermittent downtime from repeated crashes</h3><p class="text-body-sm line-clamp-2">This is a technical write-up of an incident on Friday 18th November 2022 where we experienced 13 minutes of downtime from intermittent crashes.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Lawrence Jones" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe7b906adbcc6184c09d6abda07181ee946f50ab5-800x800.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe7b906adbcc6184c09d6abda07181ee946f50ab5-800x800.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe7b906adbcc6184c09d6abda07181ee946f50ab5-800x800.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Lawrence Jones</span></span></div><div class="text-body-sm text-content-secondary">November 30, 2022</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 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1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex 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This can wreak havoc on your reputation.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"589e21192629\",\"_type\":\"block\",\"children\":[{\"_key\":\"40d364af99f5\",\"_type\":\"span\",\"marks\":[],\"text\":\"But it’s important not to over-index on either of these. We’ll get into this soon.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"26a1964a0309\",\"_type\":\"block\",\"children\":[{\"_key\":\"2707a6ba3fdc\",\"_type\":\"span\",\"marks\":[],\"text\":\"Thankfully, there are a few tactics that teams can implement to ensure that downtime is kept to a minimum and reliability and availability aren’t areas of concern for engineers or customers.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3d49c311c4c1\",\"_type\":\"block\",\"children\":[{\"_key\":\"0b58157c6105\",\"_type\":\"span\",\"marks\":[],\"text\":\"What’s availability?\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-whats-availability\",\"slug\":\"whats-availability\"}],\"style\":\"h2\"},{\"_key\":\"e13ad00a45cc\",\"_type\":\"block\",\"children\":[{\"_key\":\"3e4a61b9a5aa\",\"_type\":\"span\",\"marks\":[],\"text\":\"Before we dive into some metrics and tactics, let’s get acquainted with what availability actually is.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f8c832bad981\",\"_type\":\"block\",\"children\":[{\"_key\":\"2a33c977e5cf\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Availability is a measure of the percentage of time that a service is in an operable state and not experiencing downtime. 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With increasingly modular applications, full downtime is rare, and it's more common to consider availability in relation to individual subsets of functionality. You'll see this on public status pages where companies split their availability across 'components.’\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"aed7cf542bdb\",\"_type\":\"block\",\"children\":[{\"_key\":\"b86f13b757b4\",\"_type\":\"span\",\"marks\":[],\"text\":\"A great example of this can be \"},{\"_key\":\"8915b1807f26\",\"_type\":\"span\",\"marks\":[\"7c548ddbce06\"],\"text\":\"seen here\"},{\"_key\":\"1d2476c1f310\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[{\"_key\":\"7c548ddbce06\",\"_type\":\"link\",\"href\":\"https://linearstatus.com\"}],\"style\":\"normal\"},{\"_key\":\"7b44c0469dae\",\"_type\":\"pullquote\",\"markDefs\":null,\"quoteText\":\"It’s important to remember that just being available isn’t nearly enough, and having your product “online” doesn't mean that it’s working efficiently.\"},{\"_key\":\"9e86266eeae2\",\"_type\":\"block\",\"children\":[{\"_key\":\"0e6e14f2f0ce\",\"_type\":\"span\",\"marks\":[],\"text\":\"If it’s available, it should be working as \"},{\"_key\":\"c4239c5d96c2\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"intended\"},{\"_key\":\"50ced2256ac4\",\"_type\":\"span\",\"marks\":[],\"text\":\"…which is a great segue to talking about reliability!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"5adcc00a8ee6\",\"_type\":\"block\",\"children\":[{\"_key\":\"c9815fbf699f\",\"_type\":\"span\",\"marks\":[],\"text\":\"What’s reliability?\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-whats-reliability\",\"slug\":\"whats-reliability\"}],\"style\":\"h2\"},{\"_key\":\"3f9ee0562b09\",\"_type\":\"block\",\"children\":[{\"_key\":\"302790b289e5\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Reliability refers to how often customers can expect to use your product without running into issues. If customers are constantly running into hiccups like app timeouts or crashes, these impact reliability.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c30dd9363d40\",\"_type\":\"block\",\"children\":[{\"_key\":\"188c359b681b\",\"_type\":\"span\",\"marks\":[],\"text\":\"For modern organizations, reliability is crucial because it directly impacts user satisfaction and trust. It’s easy to draw a straight line from bad reliability to decreased customer trust and higher churn rates. No one wants to use a product that’s constantly experiencing bugs that result in crashes. It’s frustrating, annoying, and a poor user experience.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"905d52117c1a\",\"_type\":\"block\",\"children\":[{\"_key\":\"017556423f50\",\"_type\":\"span\",\"marks\":[],\"text\":\"Unlike availability, there’s no one calculation to measure how reliable your product is. But there are a few ways to get a proxy for it:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a1a210b3b043\",\"_type\":\"block\",\"children\":[{\"_key\":\"16fe27c9ee5d\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Error rate: i.e., the percentage of requests that you serve that were not successful.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9a153cba29c3\",\"_type\":\"block\",\"children\":[{\"_key\":\"83c7bee65a5f\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Response time (or latency): i.e., how long it took to serve requests.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e2cb66ac18ba\",\"_type\":\"block\",\"children\":[{\"_key\":\"87597728a769\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Percentage of sessions on mobile apps that are crash-free\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3e9b2bd955e0\",\"_type\":\"block\",\"children\":[{\"_key\":\"2f99f1ee6375\",\"_type\":\"span\",\"marks\":[],\"text\":\"In the real world, how organizations get a signal for reliability varies quite a bit. For example, some larger organizations will have an alerting rule that says, \\\"If successful requests drop below 99.9%, then page an engineer,\\\" but at incident.io, our approach is more along the lines of \\\"If we see any error that we don't know about, then page an engineer.\\\"\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8f3f04bbc637\",\"_type\":\"block\",\"children\":[{\"_key\":\"57809e7d6c69\",\"_type\":\"span\",\"marks\":[],\"text\":\"Still not quite clear? Here are some examples!\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-still-not-quite-clear-here-are-some-examples\",\"slug\":\"still-not-quite-clear-here-are-some-examples\"}],\"style\":\"h2\"},{\"_key\":\"13e289cd4f92\",\"_type\":\"block\",\"children\":[{\"_key\":\"e743303122de\",\"_type\":\"span\",\"marks\":[],\"text\":\"The crossover between these two concepts can be a little confusing, so let’s clear things up with some examples:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1caf24fc76d9\",\"_type\":\"table\",\"markDefs\":null,\"rows\":[{\"_key\":\"57f08290-74dd-4b77-9c0c-2352d12a0116\",\"_type\":\"tableRow\",\"cells\":[\"\",\"Low availability\",\"High efficiency\"]},{\"_key\":\"1342b4b2-9dea-4817-8aef-3549754519b9\",\"_type\":\"tableRow\",\"cells\":[\"Low reliability\",\"A beta version of an online game that's frequently down for maintenance and has many bugs when it is up.\",\"A free online file converter. It's always up, but sometimes the conversions are incorrect or take too long.\"]},{\"_key\":\"23aebd1d-0793-4359-9031-67e408a51b4a\",\"_type\":\"tableRow\",\"cells\":[\"High reliability\",\"A specialized analytics service that's only available during business hours but provides extremely accurate and detailed reports.\",\"A well-maintained SaaS platform like incident.io. 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