Files
nexus/sreweekly/articles/397/06-a-guide-to-post-mortem-meetings-and-how-we-run-them-at-incident-io.html
2026-09-12 17:23:01 +08:00

1 line
234 KiB
HTML
Raw Permalink Blame History

This file contains ambiguous Unicode characters
This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.
<!DOCTYPE html><html data-dpl-id="dpl_BBRoCePwqZvFD5t2NWjeL4RH9mwm" lang="en" data-scroll-behavior="smooth" class="geist_mono_54069fc3-module__PcBEcq__variable kalam_48bfd9a2-module__JSifUG__variable stkbureausans_1e54e897-module__zxjcxa__variable stkbureauserif_2525014a-module__zkXytW__variable stkbureauserifdeferred_742a2474-module__ukGqna__variable pixelify_sans_81b7d097-module__1Rm0Lq__variable scroll-smooth"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="preload" as="image" imageSrcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" imageSizes="100vw"/><link rel="stylesheet" href="/_next/static/immutable/chunks/1wus27ic5fsbj.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/immutable/chunks/0ok2xz0peykn3.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/immutable/chunks/3_pcvzakx73f_.css" data-precedence="next"/><link rel="preload" as="script" fetchPriority="low" href="/_next/static/immutable/chunks/1f8tzf816i32j.js"/><script src="/_next/static/immutable/chunks/17il0mq9qt26b.js" async=""></script><script src="/_next/static/immutable/chunks/07v142o5owpy6.js" async=""></script><script src="/_next/static/immutable/chunks/1eat_vqbhn7ur.js" async=""></script><script src="/_next/static/immutable/chunks/16wtr1pupryzq.js" async=""></script><script src="/_next/static/immutable/chunks/turbopack-1yl6v3yt8k5c5.js" async=""></script><script src="/_next/static/immutable/chunks/0esgme6slw2os.js" async=""></script><script src="/_next/static/immutable/chunks/0-l0sxraekmer.js" async=""></script><script src="/_next/static/immutable/chunks/1vj2-813oq6tg.js" async=""></script><script src="/_next/static/immutable/chunks/1vvlruwewhgbt.js" async=""></script><script src="/_next/static/immutable/chunks/27fxx2z424byj.js" async=""></script><script src="/_next/static/immutable/chunks/3c4tjp_3gm_rj.js" async=""></script><script src="/_next/static/immutable/chunks/3toyqodzjr-9d.js" async=""></script><script src="/_next/static/immutable/chunks/2hdxyct5upc3z.js" async=""></script><script src="/_next/static/immutable/chunks/1ah2s79s4e7mm.js" async=""></script><script src="/_next/static/immutable/chunks/24dbkag80ciqd.js" async=""></script><script src="/_next/static/immutable/chunks/34-yxyyt1i1n8.js" async=""></script><script src="/_next/static/immutable/chunks/1zi8qxi1p_fsn.js" async=""></script><script src="/_next/static/immutable/chunks/2eophjajue3_e.js" async=""></script><script src="/_next/static/immutable/chunks/3d48p4uv87yqq.js" async=""></script><script src="/_next/static/immutable/chunks/2y03n43y-fjfs.js" async=""></script><script src="/_next/static/immutable/chunks/1nvovya2z75sk.js" async=""></script><script src="/_next/static/immutable/chunks/1my_9vnng6gxj.js" async=""></script><script src="/_next/static/immutable/chunks/1mcb8cvy5_n5b.js" async=""></script><script src="/_next/static/immutable/chunks/0v4j5g1ppvtg_.js" async=""></script><script src="/_next/static/immutable/chunks/3qz9rwp_7jbnb.js" async=""></script><script src="/_next/static/immutable/chunks/1wpznbhwql3dd.js" async=""></script><script src="/_next/static/immutable/chunks/132szer1wwfxa.js" async=""></script><script src="/_next/static/immutable/chunks/2_frah5pspzdw.js" async=""></script><script src="/_next/static/immutable/chunks/22kzrv2brzg57.js" async=""></script><script src="/_next/static/immutable/chunks/20izjjpsu0ag8.js" async=""></script><link rel="preload" href="https://embeds.iubenda.com/widgets/9d001c02-6db6-11ee-8bfc-5ad8d8c564c0.js" as="script"/><meta name="next-size-adjust" content=""/><meta http-equiv="x-ua-compatible" content="ie=edge"/><link rel="alternate" type="application/rss+xml" title="Blog" href="https://incident.io/blog.xml"/><link rel="alternate" type="application/rss+xml" title="Changelog" href="https://incident.io/changelog.xml"/><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png"/><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png"/><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png"/><title>A guide to post-mortem meetings and how we run them at incident.io | incident.io</title><meta name="description" content="Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here&#x27;s how we do them!"/><meta name="keywords" content="incident,incident management,incident response,post mortem,outage,slack incident,incident channel"/><meta name="slack-app-id" content="A01DEGPUHHC"/><link rel="canonical" href="https://incident.io/hubs/post-mortem/a-guide-to-post-mortem-meetings"/><meta property="og:title" content="A guide to post-mortem meetings and how we run them at incident.io | incident.io"/><meta property="og:description" content="Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here&#x27;s how we do them!"/><meta property="og:image" content="https://cdn.sanity.io/images/oqy5aexb/production/07057430b2051a1a078c5c4a21e1e364a0294fd2-1280x628.png?w=1200&amp;fm=jpg&amp;q=90&amp;1782105594000"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="628"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@incident_io"/><meta name="twitter:creator" content="@incident_io"/><meta name="twitter:title" content="A guide to post-mortem meetings and how we run them at incident.io"/><meta name="twitter:description" content="Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here&#x27;s how we do them!"/><meta name="twitter:image" content="https://cdn.sanity.io/images/oqy5aexb/production/07057430b2051a1a078c5c4a21e1e364a0294fd2-1280x628.png?w=1200&amp;fm=jpg&amp;q=90&amp;1782105594000"/><meta name="twitter:image:width" content="1200"/><meta name="twitter:image:height" content="628"/><link rel="icon" href="/icons/icon-48x48.png"/><link rel="apple-touch-icon" href="/icons/icon-48x48.png" sizes="48x48"/><link rel="apple-touch-icon" href="/icons/icon-72x72.png" sizes="72x72"/><link rel="apple-touch-icon" href="/icons/icon-96x96.png" sizes="96x96"/><link rel="apple-touch-icon" href="/icons/icon-144x144.png" sizes="144x144"/><link rel="apple-touch-icon" href="/icons/icon-192x192.png" sizes="192x192"/><link rel="apple-touch-icon" href="/icons/icon-256x256.png" sizes="256x256"/><link rel="apple-touch-icon" href="/icons/icon-384x384.png" sizes="384x384"/><link rel="apple-touch-icon" href="/icons/icon-512x512.png" sizes="512x512"/><script src="/_next/static/immutable/chunks/0c0hxoamwjsbw.js" noModule=""></script></head><body><div hidden=""><!--$--><!--/$--></div><script type="application/ld+json" id="organization-jsonld-Organization">{"@context":"https://schema.org","@type":"Organization","name":"incident.io","url":"https://incident.io","logo":"https://incident.io/icons/icon-512x512.png","sameAs":["https://x.com/incident_io","https://www.linkedin.com/company/incident-io","https://www.youtube.com/@incident-io","https://bsky.app/profile/incident.io"]}</script><!--$--><!--/$--><script type="application/ld+json" id="article-jsonld-BlogPosting">{"@context":"https://schema.org","@type":"BlogPosting","headline":"A guide to post-mortem meetings and how we run them at incident.io","url":"https://incident.io/blog/a-guide-to-post-mortem-meetings","author":[{"@type":"Organization","name":"incident.io"}],"datePublished":"2023-10-11T13:45:05.193Z","dateModified":"2023-10-11T13:45:05.193Z","image":["https://cdn.sanity.io/images/oqy5aexb/production/c21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png?w=2000&fit=max&auto=format"],"publisher":{"@type":"Organization","name":"incident.io","url":"https://incident.io"},"description":"Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!"}</script><nav class="h-20 sticky top-0 w-full z-[100]"><div class="lg:hidden fixed top-0 bg-white text-slate-900 overflow-y-auto overscroll-contain left-0 w-full h-[100dvh] flex flex-col z-[100] pb-6 transition-transform duration-200 ease-out translate-x-full pointer-events-none"><div class="bg-white"><div class="h-20 mx-auto" data-mobile-menu-open="false"><div class="relative flex justify-between h-full z-[99]"><div class="max-w-[1512px] mx-auto px-5 flex-1 flex items-center justify-between"><div class="flex-shrink-0 flex items-center relative transition z-[1]"><a class="transition hover:opacity-80 relative top-[-8px]" href="/"><span class="sr-only">incident.io</span><div class="w-[130px] h-[32px]"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 dark:opacity-0 [[data-mobile-menu-open=true]_&amp;]:opacity-100"><g clip-path="url(#workmark__black_svg__a)"><g clip-path="url(#workmark__black_svg__b)"><path fill="#F25533" fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path fill="#000" d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g></g><defs><clipPath id="workmark__black_svg__a"><path fill="#fff" d="M0 0h1000v248H0z"></path></clipPath><clipPath id="workmark__black_svg__b"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 opacity-0 dark:opacity-100 [[data-mobile-menu-open=true]_&amp;]:opacity-0"><g fill="#fff" clip-path="url(#workmark__fullwhite_svg__a)"><path fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g><defs><clipPath id="workmark__fullwhite_svg__a"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg></div></a><div class="border border-stroke-primary bg-white rounded-lg shadow-lg p-1 flex flex-col gap-1 absolute top-full mt-2 left-0 z-50 w-[250px] transition-opacity duration-200 opacity-0 pointer-events-none"><div class="p-2 pt-1 text-body-xs-emphasis border-b border-stroke-primary">Brand Assets</div><div class="flex flex-col gap-1 text-body-xs text-content-secondary"><a href="/brand/resources/incidentio-brand-pngs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.127 0 .25.05.34.141l4.318 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.399.3h6.4c.049 0 .095.02.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6a1.3 1.3 0 0 1 1.3-1.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.3" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M1.966 11.9V8.99h1.147q.332 0 .564.127.234.126.355.348.124.222.124.512t-.125.511a.86.86 0 0 1-.362.345 1.2 1.2 0 0 1-.571.124h-.732v-.493h.632a.6.6 0 0 0 .293-.061.4.4 0 0 0 .173-.172.54.54 0 0 0 .059-.254q0-.145-.059-.253a.4.4 0 0 0-.173-.17.63.63 0 0 0-.295-.06H2.58V11.9zm5.023-2.91v2.91h-.531l-1.266-1.831H5.17V11.9h-.615V8.99h.54l1.255 1.83h.026V8.99zm2.437.941a.6.6 0 0 0-.084-.183.567.567 0 0 0-.308-.223.8.8 0 0 0-.217-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.262.322 1.3 1.3 0 0 0-.094.515q0 .303.093.517.091.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.72-.18a1.25 1.25 0 0 1-.482-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.104-.279.29-.472.186-.194.433-.294t.536-.1q.246 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .PNG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand/resources/incidentio-brand-svgs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.128 0 .251.05.342.141l4.317 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.4.3h6.4q.076.002.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6A1.3 1.3 0 0 1 4.4.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.299" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M3.584 9.828a.36.36 0 0 0-.146-.267.58.58 0 0 0-.35-.096.7.7 0 0 0-.255.043.36.36 0 0 0-.16.115.28.28 0 0 0-.053.168.24.24 0 0 0 .032.136.34.34 0 0 0 .101.1.8.8 0 0 0 .148.073q.084.03.179.051l.261.063q.19.042.35.114.16.07.275.174a.73.73 0 0 1 .248.567.8.8 0 0 1-.137.463.87.87 0 0 1-.386.303q-.252.106-.607.106-.353 0-.613-.108a.9.9 0 0 1-.407-.32.96.96 0 0 1-.152-.526h.596a.45.45 0 0 0 .083.244q.075.096.2.146.127.049.286.049a.7.7 0 0 0 .271-.046.4.4 0 0 0 .18-.126.3.3 0 0 0 .065-.186q0-.098-.058-.165a.44.44 0 0 0-.168-.114 2 2 0 0 0-.269-.085l-.316-.08a1.3 1.3 0 0 1-.581-.28.65.65 0 0 1-.212-.512.76.76 0 0 1 .14-.462.95.95 0 0 1 .394-.308q.25-.11.568-.11.324 0 .566.11a.9.9 0 0 1 .378.308q.135.197.139.458zm1.569-.837.703 2.21h.027l.704-2.21h.682L6.266 11.9h-.792L4.47 8.99zm4.231.94a.6.6 0 0 0-.083-.183.566.566 0 0 0-.308-.223.8.8 0 0 0-.218-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.261.322 1.3 1.3 0 0 0-.094.515q0 .303.092.517.093.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.719-.18a1.25 1.25 0 0 1-.483-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.105-.279.29-.472.186-.194.433-.294.248-.1.536-.1.247 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .SVG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/downloads/incidentio-brand-guidelines.pdf?v=20260826" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-4 text-alarmalade-500"><path fill="currentColor" d="m16.487 6.427-3.914-3.914A1.74 1.74 0 0 0 11.336 2H5.75A2.75 2.75 0 0 0 3 4.75v10.5A2.75 2.75 0 0 0 5.75 18h8.5A2.75 2.75 0 0 0 17 15.25V7.664c0-.467-.182-.907-.513-1.237M6.75 7h2a.75.75 0 0 1 0 1.5h-2a.75.75 0 0 1 0-1.5m6.5 7.5h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m0-3h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m2.182-4H12.5c-.55 0-1-.45-1-1V3.579l.013-.005 3.922 3.921z"></path></svg><div class="grow">Download Brand Guidelines</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 21" class="shrink-0 size-4 text-content-primary"><path fill="currentColor" d="M14.25 3.5h-8.5A2.75 2.75 0 0 0 3 6.25v6.568c0 1.336 1.616 2.006 2.56 1.06L10.44 9H7.75a.75.75 0 0 1 0-1.5h4.5a.75.75 0 0 1 .75.75v4.5a.75.75 0 0 1-1.5 0V10.06L6.622 14.94c-.945.945-.276 2.56 1.06 2.56h6.568A2.75 2.75 0 0 0 17 14.75v-8.5a2.75 2.75 0 0 0-2.75-2.75"></path></svg><div class="grow">Visit brand center</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a></div></div></div><nav aria-label="Main" data-orientation="horizontal" dir="ltr" class="hidden flex-1 lg:flex items-stretch justify-center h-full grow absolute inset-x-0"><div style="position:relative"><ul data-orientation="horizontal" class="h-full flex items-stretch justify-center gap-0" dir="ltr"><li><button id="radix-_R_il5fiv5ubsraivb_-trigger-products" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Products</button></li><li><button id="radix-_R_il5fiv5ubsraivb_-trigger-solutions" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Solutions</button></li><li><button id="radix-_R_il5fiv5ubsraivb_-trigger-resources" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Resources</button></li><li><button id="radix-_R_il5fiv5ubsraivb_-trigger-customers" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Customers</button></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/pricing">Pricing</a></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/careers">Careers</a></li></ul></div></nav></div><div class="absolute inset-y-0 right-5 flex lg:hidden items-center lg:static lg:inset-auto lg:ml-6 lg:pr-0"><div class="relative h-10"><button class="inline-flex items-center justify-center p-2 -mr-2 rounded-md text-gray-500 hover:text-gray-600 hover:bg-gray-100 focus:outline-none focus:ring-2 focus:ring-inset focus:ring-indigo-500 h-10 dark:text-white"><span class="sr-only">Open main menu</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true" data-slot="icon" class="block h-6 w-6"><path stroke-linecap="round" stroke-linejoin="round" d="M3.75 6.75h16.5M3.75 12h16.5m-16.5 5.25h16.5"></path></svg></button></div></div></div></div></div><div class="grow relative"><div class="w-full px-4 pt-4 absolute transition ease-in-out duration-250 transform translate-x-full"><ul class="flex flex-col gap-2 text-body-emphasis grow mb-20"><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M9.165 11.667c1.074 0 1.944.87 1.944 1.944v2.222c0 1.074-.87 1.944-1.944 1.944h-3.89a1.945 1.945 0 0 1-1.944-1.944v-2.222c0-1.073.87-1.944 1.944-1.944zm7.777-7.223c1.074 0 1.945.87 1.945 1.945v7.222c0 1.074-.87 1.945-1.945 1.945h-2.221a1.945 1.945 0 0 1-1.946-1.945V6.39c0-1.074.872-1.945 1.946-1.945zM8.61 2.223c1.074 0 1.945.87 1.945 1.944v3.889c0 1.073-.87 1.944-1.945 1.944H3.054a1.944 1.944 0 0 1-1.945-1.944V4.167c0-1.074.87-1.944 1.945-1.944z"></path></svg></div><div class="grow">Products</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M10 2c-4.411 0-8 3.589-8 8s3.589 8 8 8 8-3.589 8-8-3.589-8-8-8m3.947 5.641c-1.859 1.382-3.435 3.29-4.683 5.669a.75.75 0 0 1-1.331-.005c-.575-1.117-1.218-2.025-1.965-2.776a.75.75 0 1 1 1.064-1.058 11.6 11.6 0 0 1 1.563 1.972c1.239-2.045 2.734-3.726 4.458-5.007a.75.75 0 0 1 .894 1.205"></path></svg></div><div class="grow">Solutions</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M3.146 3.76c.411-.314.933-.416 1.431-.278l4.719 1.303v11.303l-5.59-1.543A1.646 1.646 0 0 1 2.5 12.963V5.064c0-.516.236-.992.646-1.305m12.277-.278a1.63 1.63 0 0 1 1.43.277c.412.313.647.789.647 1.305v7.898c0 .736-.495 1.387-1.204 1.582l-5.593 1.543V4.785z"></path></svg></div><div class="grow">Resources</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M12.914 3A4.62 4.62 0 0 0 9.75 4.306 4.64 4.64 0 0 0 6.572 3C4.042 3.015 1.99 5.084 2 7.609c0 5.253 5.306 8.429 6.932 9.278a1.77 1.77 0 0 0 1.635 0c1.626-.848 6.933-4.024 6.933-9.275.009-2.528-2.042-4.597-4.586-4.612"></path></svg></div><div class="grow">Customers</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M16.916 10.663q-.031 0-.062-.002a.75.75 0 0 1-.687-.808 1.25 1.25 0 0 0-.362-.986l-5.792-5.794A.26.26 0 0 0 9.836 3H4.957A.75.75 0 0 1 3.5 2.75v-.5a.75.75 0 0 1 .75-.75h5.586c.461 0 .911.187 1.237.513l5.793 5.793c.571.572.862 1.362.796 2.167a.75.75 0 0 1-.746.689z"></path><path fill="currentColor" d="M15.366 10.806 9.573 5.013A1.76 1.76 0 0 0 8.336 4.5H2.75a.75.75 0 0 0-.75.75v5.586c0 .467.182.907.513 1.237l5.793 5.793a2.74 2.74 0 0 0 1.944.804 2.74 2.74 0 0 0 1.944-.804l3.172-3.172c.52-.519.806-1.209.806-1.944s-.286-1.425-.806-1.944M6.25 10C5.561 10 5 9.439 5 8.75S5.561 7.5 6.25 7.5s1.25.561 1.25 1.25S6.939 10 6.25 10"></path></svg></div><div class="grow">Pricing</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 21 20" class="shrink-0 size-5"><path fill="currentColor" d="M10.664 10.75a2.75 2.75 0 1 0 0-5.5 2.75 2.75 0 0 0 0 5.5M15.304 15.482a4.775 4.775 0 0 0-4.64-3.732c-2.216 0-4.168 1.57-4.64 3.732-.19.864.348 1.749 1.224 2.013a11.8 11.8 0 0 0 6.832 0c.876-.265 1.413-1.15 1.224-2.014M5.914 6.5a2.25 2.25 0 1 0 0-4.5 2.25 2.25 0 0 0 0 4.5M7.682 11.022A4.23 4.23 0 0 1 6.414 8c0-.166.03-.323.049-.484-.132-.007-.262-.015-.406-.019l-.143-.003a4.33 4.33 0 0 0-4.2 3.263c-.224.881.33 1.81 1.236 2.072a9.6 9.6 0 0 0 2.394.404 6.3 6.3 0 0 1 2.338-2.21M15.414 6.5a2.25 2.25 0 1 0 0-4.5 2.25 2.25 0 0 0 0 4.5M13.646 11.022A4.23 4.23 0 0 0 14.914 8c0-.166-.03-.323-.049-.484.132-.007.262-.015.406-.019l.143-.003a4.33 4.33 0 0 1 4.2 3.263c.224.881-.33 1.81-1.236 2.072a9.6 9.6 0 0 1-2.394.404 6.3 6.3 0 0 0-2.338-2.21"></path></svg></div><div class="grow">Careers</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li></ul><div class="ml-auto flex flex-col lg:flex-row gap-2 lg:gap-2 flex-shrink-0 transition duration-500 text-gray-600"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-sm-emphasis h-[38px] px-4 py-2 transition-all duration-500 opacity-100 pointer-events-auto" id="nav-bar-request-a-demo" href="/demo">Get a demo</a><a href="https://app.incident.io/login" target="_blank" class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2">Login</a></div></div></div></div><div class="relative h-full transition-[background-color,backdrop-filter,transform] duration-300 ease-[cubic-bezier(0.2,0,0,1)] z-10 backdrop-blur-md bg-white/80" style="view-transition-name:navigation"><div class="h-20 mx-auto" data-mobile-menu-open="false"><div class="relative flex justify-between h-full z-[99]"><div class="max-w-[1512px] mx-auto px-5 flex-1 flex items-center justify-between"><div class="flex-shrink-0 flex items-center relative transition z-[1]"><a class="transition hover:opacity-80 relative top-[-8px]" href="/"><span class="sr-only">incident.io</span><div class="w-[130px] h-[32px]"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 dark:opacity-0 [[data-mobile-menu-open=true]_&amp;]:opacity-100"><g clip-path="url(#workmark__black_svg__a)"><g clip-path="url(#workmark__black_svg__b)"><path fill="#F25533" fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path fill="#000" d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g></g><defs><clipPath id="workmark__black_svg__a"><path fill="#fff" d="M0 0h1000v248H0z"></path></clipPath><clipPath id="workmark__black_svg__b"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 opacity-0 dark:opacity-100 [[data-mobile-menu-open=true]_&amp;]:opacity-0"><g fill="#fff" clip-path="url(#workmark__fullwhite_svg__a)"><path fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g><defs><clipPath id="workmark__fullwhite_svg__a"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg></div></a><div class="border border-stroke-primary bg-white rounded-lg shadow-lg p-1 flex flex-col gap-1 absolute top-full mt-2 left-0 z-50 w-[250px] transition-opacity duration-200 opacity-0 pointer-events-none"><div class="p-2 pt-1 text-body-xs-emphasis border-b border-stroke-primary">Brand Assets</div><div class="flex flex-col gap-1 text-body-xs text-content-secondary"><a href="/brand/resources/incidentio-brand-pngs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.127 0 .25.05.34.141l4.318 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.399.3h6.4c.049 0 .095.02.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6a1.3 1.3 0 0 1 1.3-1.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.3" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M1.966 11.9V8.99h1.147q.332 0 .564.127.234.126.355.348.124.222.124.512t-.125.511a.86.86 0 0 1-.362.345 1.2 1.2 0 0 1-.571.124h-.732v-.493h.632a.6.6 0 0 0 .293-.061.4.4 0 0 0 .173-.172.54.54 0 0 0 .059-.254q0-.145-.059-.253a.4.4 0 0 0-.173-.17.63.63 0 0 0-.295-.06H2.58V11.9zm5.023-2.91v2.91h-.531l-1.266-1.831H5.17V11.9h-.615V8.99h.54l1.255 1.83h.026V8.99zm2.437.941a.6.6 0 0 0-.084-.183.567.567 0 0 0-.308-.223.8.8 0 0 0-.217-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.262.322 1.3 1.3 0 0 0-.094.515q0 .303.093.517.091.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.72-.18a1.25 1.25 0 0 1-.482-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.104-.279.29-.472.186-.194.433-.294t.536-.1q.246 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .PNG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand/resources/incidentio-brand-svgs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.128 0 .251.05.342.141l4.317 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.4.3h6.4q.076.002.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6A1.3 1.3 0 0 1 4.4.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.299" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M3.584 9.828a.36.36 0 0 0-.146-.267.58.58 0 0 0-.35-.096.7.7 0 0 0-.255.043.36.36 0 0 0-.16.115.28.28 0 0 0-.053.168.24.24 0 0 0 .032.136.34.34 0 0 0 .101.1.8.8 0 0 0 .148.073q.084.03.179.051l.261.063q.19.042.35.114.16.07.275.174a.73.73 0 0 1 .248.567.8.8 0 0 1-.137.463.87.87 0 0 1-.386.303q-.252.106-.607.106-.353 0-.613-.108a.9.9 0 0 1-.407-.32.96.96 0 0 1-.152-.526h.596a.45.45 0 0 0 .083.244q.075.096.2.146.127.049.286.049a.7.7 0 0 0 .271-.046.4.4 0 0 0 .18-.126.3.3 0 0 0 .065-.186q0-.098-.058-.165a.44.44 0 0 0-.168-.114 2 2 0 0 0-.269-.085l-.316-.08a1.3 1.3 0 0 1-.581-.28.65.65 0 0 1-.212-.512.76.76 0 0 1 .14-.462.95.95 0 0 1 .394-.308q.25-.11.568-.11.324 0 .566.11a.9.9 0 0 1 .378.308q.135.197.139.458zm1.569-.837.703 2.21h.027l.704-2.21h.682L6.266 11.9h-.792L4.47 8.99zm4.231.94a.6.6 0 0 0-.083-.183.566.566 0 0 0-.308-.223.8.8 0 0 0-.218-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.261.322 1.3 1.3 0 0 0-.094.515q0 .303.092.517.093.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.719-.18a1.25 1.25 0 0 1-.483-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.105-.279.29-.472.186-.194.433-.294.248-.1.536-.1.247 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .SVG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/downloads/incidentio-brand-guidelines.pdf?v=20260826" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-4 text-alarmalade-500"><path fill="currentColor" d="m16.487 6.427-3.914-3.914A1.74 1.74 0 0 0 11.336 2H5.75A2.75 2.75 0 0 0 3 4.75v10.5A2.75 2.75 0 0 0 5.75 18h8.5A2.75 2.75 0 0 0 17 15.25V7.664c0-.467-.182-.907-.513-1.237M6.75 7h2a.75.75 0 0 1 0 1.5h-2a.75.75 0 0 1 0-1.5m6.5 7.5h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m0-3h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m2.182-4H12.5c-.55 0-1-.45-1-1V3.579l.013-.005 3.922 3.921z"></path></svg><div class="grow">Download Brand Guidelines</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 21" class="shrink-0 size-4 text-content-primary"><path fill="currentColor" d="M14.25 3.5h-8.5A2.75 2.75 0 0 0 3 6.25v6.568c0 1.336 1.616 2.006 2.56 1.06L10.44 9H7.75a.75.75 0 0 1 0-1.5h4.5a.75.75 0 0 1 .75.75v4.5a.75.75 0 0 1-1.5 0V10.06L6.622 14.94c-.945.945-.276 2.56 1.06 2.56h6.568A2.75 2.75 0 0 0 17 14.75v-8.5a2.75 2.75 0 0 0-2.75-2.75"></path></svg><div class="grow">Visit brand center</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a></div></div></div><nav aria-label="Main" data-orientation="horizontal" dir="ltr" class="hidden flex-1 lg:flex items-stretch justify-center h-full grow absolute inset-x-0"><div style="position:relative"><ul data-orientation="horizontal" class="h-full flex items-stretch justify-center gap-0" dir="ltr"><li><button id="radix-_R_4p5fiv5ubsraivb_-trigger-products" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Products</button></li><li><button id="radix-_R_4p5fiv5ubsraivb_-trigger-solutions" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Solutions</button></li><li><button id="radix-_R_4p5fiv5ubsraivb_-trigger-resources" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Resources</button></li><li><button id="radix-_R_4p5fiv5ubsraivb_-trigger-customers" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Customers</button></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/pricing">Pricing</a></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/careers">Careers</a></li></ul></div></nav><div class="h-full hidden lg:flex flex-shrink-0 items-center relative z-[1]"><div class="ml-auto flex flex-col lg:flex-row gap-2 lg:gap-2 flex-shrink-0 transition duration-500 text-gray-600"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-sm-emphasis h-[38px] px-4 py-2 transition-all duration-500 opacity-100 pointer-events-auto" id="nav-bar-request-a-demo" href="/demo">Get a demo</a><a href="https://app.incident.io/login" target="_blank" class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2">Login</a></div></div></div><div class="absolute inset-y-0 right-5 flex lg:hidden items-center lg:static lg:inset-auto lg:ml-6 lg:pr-0"><div class="relative h-10"><button class="inline-flex items-center justify-center p-2 -mr-2 rounded-md text-gray-500 hover:text-gray-600 hover:bg-gray-100 focus:outline-none focus:ring-2 focus:ring-inset focus:ring-indigo-500 h-10 dark:text-white"><span class="sr-only">Open main menu</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true" data-slot="icon" class="block h-6 w-6"><path stroke-linecap="round" stroke-linejoin="round" d="M3.75 6.75h16.5M3.75 12h16.5m-16.5 5.25h16.5"></path></svg></button></div></div></div></div></div><div style="top:0" class="fixed inset-0 bg-black/25 backdrop-blur-sm h-screen transition-opacity delay-100 pointer-events-none opacity-0"></div></nav><div class="relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20"><section class="pb-10 md:pb-20 flex flex-col lg:flex-row gap-4 relative border-b border-stroke-primary" style="view-transition-name:none"><div class="max-w-[388px] pr-6 flex flex-col gap-6 grow lg:sticky-sidebar"><div class="flex flex-col gap-3"><button class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2 self-start"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block rotate-180 size-4"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg><div class="hidden md:flex absolute whitespace-nowrap items-center gap-2 top-0 text-xs text-white px-3 py-2 bg-surface-invert rounded-lg pointer-events-none translate-y-[-40px] transition opacity-0 group-hover/button:opacity-100">All posts<kbd class="flex items-center justify-center uppercase hs-5 text-[10px] px-1 rounded border border-stroke-invert text-content-secondary-invert">Esc</kbd></div></button></div><div class="flex flex-col gap-8 max-lg:hidden"><ul class="flex flex-col text-body-sm"><li class="flex flex-col gap-3 relative group"><a class="block flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#content-top">A guide to post-mortem meetings and how we run them at incident.io</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#what-is-a-post-mortem-meeting">What is a post-mortem meeting?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#setting-the-scene-for-a-productive-post-incident-meeting">Setting the scene for a productive post-incident meeting</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#general-guidance-for-running-post-mortem-meetings">General guidance for running post-mortem meetings</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#get-the-right-people-together">Get the right people together</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#have-an-agenda">Have an agenda</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#review-your-incident-preferably-using-a-post-mortem-document">Review your incident, preferably using a post-mortem document</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#note-any-contributing-factors">Note any contributing factors</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#discuss-lessons-learned">Discuss lessons learned</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#align-on-follow-up-actions">Align on follow-up actions</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#how-we-run-post-mortem-meetings-at-incidentio">How we run post-mortem meetings at incident.io</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">A guide to post-mortem meetings and how we run them at incident.io</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/team">incident.io</a></span></div><div class="text-body-sm text-content-secondary">October 11, 2023<span> — <!-- -->9 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-a-guide-to-post-mortem-meetings" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">You&#x27;ve just made it through a particularly tough incident.</p><p class="">It was a short outage affecting a subset of customers, so not exactly the end of the world, but bad enough that it involved multiple people across a number of teams to resolve — a step in the <a href="https://incident.io/blog/what-is-the-incident-response-process" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response lifecycle</span></a> that often gets rushed. Either way, the incident was well managed, and the dust has settled.</p><p class="">Now what?</p><p class="">Most guidance would say that putting together a post-mortem document is a good idea, given the severity of the incident. You&#x27;ve also done this, so what&#x27;s next?</p><p class="">It&#x27;s time to prepare and run your post-mortem meeting! But it isn&#x27;t enough to go into a room with the people involved and wish for the best. No, there are a few things that you need to keep in mind before, during, and after your post-incident meeting to get the most out of it.</p><h2 id="what-is-a-post-mortem-meeting" class=""><a class="heading-link" href="#what-is-a-post-mortem-meeting"><span class="icon icon-link"></span></a>What is a post-mortem meeting?</h2><p class="">An incident post-mortem meeting is held after an incident — if you want a structured approach, see our <a href="https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">seven-step framework for running incident debriefs</span></a>. <strong>This is a space where a small group of responders and other stakeholders discuss the incident, its contributing factors, and its impacts.</strong></p><p class="">The goal is to go beyond the post-mortem document and discuss the incident in a live setting. It&#x27;s much less reactive and focused on creating better long-term outcomes.</p><div class="callout"><h4 class=""><a class="heading-link" href="#undefined"><span class="icon icon-link"></span></a>A note on blameless post-mortems</h4><p class="">While we&#x27;re on the topic of post-mortems, it&#x27;s worth diving into the concept of blamelessness since you&#x27;ll hear it coming up a lot. If you&#x27;re looking for a deeper dive, we wrote extensively about the <a href="https://incident.io/blog/blameless-post-mortems" target="_blank" rel="noopener noreferrer" class="">concept of blameless post-mortems here</a>.</p><p class="">The thinking is that incidents and any post-incident activities should be free of finger-pointing. Instead of focusing on the &quot;who&quot; behind an incident, blameless culture calls for understanding “why” and “how,” focusing on the many causes of incidents instead—or contributing factors.</p><p class="">By doing this, you eliminate the anxiety and stress around post-incident processes.</p></div><h2 id="setting-the-scene-for-a-productive-post-incident-meeting" class=""><a class="heading-link" href="#setting-the-scene-for-a-productive-post-incident-meeting"><span class="icon icon-link"></span></a>Setting the scene for a productive post-incident meeting</h2><p class="">To facilitate a productive post-mortem meeting, it&#x27;s important to establish a few ground rules. These can help promote open and honest discussion, give everyone equal time to raise any concerns and prioritize addressing critical issues.</p><ul><li><strong>Set the tone of blameless accountability: </strong>Set the tone of blameless accountability: First, creating an environment of blameless accountability is crucial — <a href="https://incident.io/blog/psychological-safety-in-incident-management" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">psychological safety in incident management</span></a> is what makes this possible in practice. Remember—if discussing the actions of a specific person is being done for the sake of better learning; don&#x27;t shy away from it.</li><li><strong>Take notes: </strong>Second, staying on topic and taking good notes during the meeting helps maintain focus and makes capturing important details a bit easier. Pro tip: the person running the meeting should <em>not</em> be the person taking notes. Their focus should be as a facilitator.</li><li><strong>Set expectations for learning: </strong>Lastly, setting expectations at the beginning of the meeting, emphasizing learning and improvement, and promoting open and respectful discussion can help create a positive and productive environment for everyone.</li></ul><h2 id="general-guidance-for-running-post-mortem-meetings" class=""><a class="heading-link" href="#general-guidance-for-running-post-mortem-meetings"><span class="icon icon-link"></span></a>General guidance for running post-mortem meetings</h2><p class="">There’s a myriad of ways you can run a post-mortem meeting, but let’s look at some best practices that most folks agree are a good starting point.</p><h3 id="get-the-right-people-together" class=""><a class="heading-link" href="#get-the-right-people-together"><span class="icon icon-link"></span></a>Get the right people together</h3><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/8211b67d91f0e6edb954c018dd6f81227f785a1e-1080x608.webp?q=85&amp;auto=format" loading="lazy" width="1080" height="608" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/8211b67d91f0e6edb954c018dd6f81227f785a1e-1080x608.webp?w=2000&amp;q=80&amp;fit=max&amp;auto=format"/></span></figure><p class="">First things first—it&#x27;s important to include all relevant stakeholders in the post-mortem meeting, including any incident responders, key decision-makers, and individuals directly involved in the incident. The goal is to make sure that every perspective and nuance is accounted for. Remember, everyone will have a unique take on the incident worth factoring in.</p><h3 id="have-an-agenda" class=""><a class="heading-link" href="#have-an-agenda"><span class="icon icon-link"></span></a>Have an agenda</h3><p class="">Before the meeting, set a clear agenda outlining some of the objectives and topics you want to discuss as a team. This helps keep the meeting focused and ensures that all agreed-upon talking points are covered. </p><p class="">It doesn&#x27;t need to be a rigid agenda, and it&#x27;s entirely expected (and encouraged!) that you&#x27;ll end up talking about other topics, but going in with some pre-work and thoughts on areas of interest can be incredibly helpful.</p><p class="">Your <a href="https://incident.io/blog/what-is-a-post-mortem-document" target="_blank" rel="noopener noreferrer" class="">post-mortem document </a>is a good place to start!</p><h3 id="review-your-incident-preferably-using-a-post-mortem-document" class=""><a class="heading-link" href="#review-your-incident-preferably-using-a-post-mortem-document"><span class="icon icon-link"></span></a>Review your incident, preferably using a post-mortem document</h3><p class="">During the meeting, the incident should be reviewed from end to end, including the timeline of events, the impact on the organization, and the actions taken to mitigate the incident. This allows the team to gain a complete understanding of what happened.</p><p class="">Discussion should be actively encouraged during the review. Remember, the goal is to learn, not recite the contents of the document. If people are less forthcoming with contributions, it can be helpful to ask open questions to gather additional perspectives.</p><h3 id="note-any-contributing-factors" class=""><a class="heading-link" href="#note-any-contributing-factors"><span class="icon icon-link"></span></a>Note any contributing factors</h3><p class="">Next, try to identify any contributing factors to the incident. This involves analyzing technical issues, human error, or process gaps. By identifying these, teams can implement process and technical improvements to help prevent similar incidents in the future.</p><h3 id="discuss-lessons-learned" class=""><a class="heading-link" href="#discuss-lessons-learned"><span class="icon icon-link"></span></a>Discuss lessons learned</h3><p class="">The post-mortem meeting should provide an opportunity for open and honest discussions about the lessons learned from the incident. This includes identifying areas for improvement, discussing best practices for resolving incidents like these, and sharing knowledge among team members.</p><h3 id="align-on-follow-up-actions" class=""><a class="heading-link" href="#align-on-follow-up-actions"><span class="icon icon-link"></span></a>Align on follow-up actions</h3><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/77227e10e01a2bc0d12dfe0278e798433978e5da-2048x1152.webp?q=85&amp;auto=format" loading="lazy" width="2048" height="1152" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/77227e10e01a2bc0d12dfe0278e798433978e5da-2048x1152.webp?w=2000&amp;q=80&amp;fit=max&amp;auto=format"/></span></figure><p class="">Based on the insights gained from the meeting, a follow-up plan should be created to address the identified issues and prevent future incidents. This plan should include specific tasks, owners, and timelines.</p><div class="callout"><h4 class=""><a class="heading-link" href="#undefined"><span class="icon icon-link"></span></a>A note on actions</h4><p class="">It can be tempting to create long lists of actions in a post-mortem meeting — understanding <a href="https://incident.io/blog/why-post-mortem-action-items-die" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">why post-mortem action items die</span></a> before you write them down helps you commit only to the ones that will actually survive. At the point of reviewing this incident, these actions are likely to feel incredibly important–this is <a href="https://en.wikipedia.org/wiki/Recency_bias" target="_blank" rel="noopener noreferrer" class="">recency bias</a> at play! </p><p class="">To counter this, we’d encourage you to avoid <em>committing</em> to actions until the owning team has had time to understand the plans and weigh up the relative importance against other planned work.</p></div><h2 id="how-we-run-post-mortem-meetings-at-incidentio" class=""><a class="heading-link" href="#how-we-run-post-mortem-meetings-at-incidentio"><span class="icon icon-link"></span></a>How we run post-mortem meetings at incident.io</h2><p class="">Here at <a href="https://incident.io/" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident.io</span></a>, we run a debrief meeting (our name for a post-mortem) for every major or critical incident that we respond to — whether it originated in our <a href="https://incident.io/incident-response-slack" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response tools</span></a> or surfaced through another channel. We also occasionally run them for lower-severity incidents too, at the discretion of the incident lead or by request from anyone involved.</p><p class="">For less severe incidents, it&#x27;s common for the lead to write the postmortem and run the debrief. For bigger incidents, someone else, like a tech lead, will run the debrief. This frees up other key players to contribute to the conversation.</p><p class="">We also record the meetings using Google Meet, so they’re available for future reference and to share with anyone interested. This is a great way for folks to benefit from hearing the conversation in the room, without needing to inflate the invite list.</p><p class="">To make it easier to prepare for the meeting, we use the <a href="https://incident.io/blog/incident-post-mortem-template" target="_blank" rel="noopener noreferrer" class="">post-mortem template</a> built into incident.io, which pulls specific information from the incident into a debrief document that we use to steer our conversation. </p><p class="">That said, we don&#x27;t require a super polished post-mortem document before running the debrief. One of our company values is to <a href="https://incident.io/blog/trust-should-not-start-at-zero" target="_blank" rel="noopener noreferrer" class="">trust by default</a>, so we let folks choose what’s important to include and go from there.</p><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/9cef1a50aab3ba6c9e157f16c4ff06e89314e53c-1290x2050.png?q=85&amp;auto=format" loading="lazy" width="1290" height="2050" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/9cef1a50aab3ba6c9e157f16c4ff06e89314e53c-1290x2050.png?w=2000&amp;q=80&amp;fit=max&amp;auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">Our post-mortem template</figcaption></figure><p class="">When going through the meeting, this is the structure we usually stick with: </p><ol><li>The facilitator walks through the post-mortem document, i.e., briefly summarizes the incident and walks through the timeline.</li><li>The discussion happens, normally based on a set of &quot;talking points&quot; or &quot;learning points.&quot;</li><li>New follow-up actions are created during the discussion to make sure we’re applying our learnings and building better resilience.</li><li>After the meeting, the follow-ups are completed or pushed into an issue tracker, and the notes are sent around to all relevant stakeholders</li></ol><p class="">We&#x27;re good at stopping ourselves from going into rabbit holes or overrunning during these meetings. If it looks like something needs to be investigated or a particular problem needs to be solved, we&#x27;ll create a follow-up for someone to keep the session focused on learning.</p><p class="">But we also make sure that we aren’t ever “overcorrecting” either. If we’re setting any follow-up actions, we aim for them to be proportionate to the severity of the incident.</p><div class="callout"><h3 class=""><a class="heading-link" href="#undefined"><span class="icon icon-link"></span></a>Some post-mortem meeting tips from our very own incident responders</h3><p class="">To round things out, we’ve compiled a few tips for running post-mortem meetings from two of our incident responders here at incident.io, <a href="https://incident.io/blog/author/milly" target="_blank" rel="noopener noreferrer" class="">Milly</a> and <a href="https://incident.io/blog/author/sam" target="_blank" rel="noopener noreferrer" class="">Sam</a>.</p><ul><li>Don&#x27;t invite too many people to the post-mortem meeting. If it&#x27;s valuable for people to &quot;sit in,&quot; record it instead. The more people attend, the harder it is to prompt honest discussion.</li><li>The same goes for leadership. If you invite all senior leaders, the environment will feel more like &quot;this really bad thing happened, and all the leaders are watching you explain yourself.&quot;</li><li>There are two ways you can learn from what happened during an incident:<ul><li>How can we stop this kind of problem from happening again in the future?</li><li>How can we respond to this kind of problem better next time?</li></ul></li><li>Don&#x27;t wait too long to have the debrief. It&#x27;s better to have a scrappier post-mortem and to hold the debrief sooner than it is to polish the doc for ages and have forgotten what happened by the time you run it. Remember, you can always edit it after the meeting.</li></ul></div><p class="">In the end, what we find most important is having the space to discuss the incident at length. The goal is always to come out of the meeting with a shared understanding of how an incident happened and an agreement on whether there are any follow-up actions we need to take—and who’s doing them.</p><p class="">For us, this is what a successful post-incident meeting looks like. </p><p class=""><br/></p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></button><button title="LinkedIn" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 1.43C0 .648.664 0 1.484 0h17.032C19.336 0 20 .64 20 1.43v17.14c0 .782-.664 1.43-1.484 1.43H1.484C.664 20 0 19.36 0 18.57z"></path><path fill="#fff" d="M6.078 16.734v-9H3.086v9zM4.586 6.5c1.04 0 1.688-.687 1.688-1.555-.016-.883-.649-1.554-1.664-1.554-1.024 0-1.696.672-1.696 1.562 0 .86.649 1.555 1.656 1.555h.016zm3.149 10.234h2.992V11.72c0-.274.023-.547.101-.735.211-.53.703-1.093 1.532-1.093 1.085 0 1.515.828 1.515 2.03v4.821h3v-5.156c0-2.766-1.476-4.063-3.437-4.063a2.98 2.98 0 0 0-2.72 1.524h.017V7.734h-3c.039.844 0 9 0 9"></path></svg></button><button title="X" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M15.751.729h3.067l-6.7 7.766L20 19.062h-6.172l-4.833-6.409-5.531 6.41H.394l7.167-8.307L0 .729h6.328l4.37 5.858zm-1.076 16.472h1.7L5.404 2.493H3.58z"></path></svg></button><button title="Reddit" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">More from Incident Post-Mortem guide</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="imported-blog-2023-01-12-post-mortem-template-index-md" class="group flex flex-col" href="/blog/incident-post-mortem-template"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Our simple-to-use incident post-mortem template" loading="lazy" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Our simple-to-use incident post-mortem template</h3><p class="text-body-sm line-clamp-2">Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Chris Evans" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Chris Evans</span></span></div><div class="text-body-sm text-content-secondary">April 16, 2025</div></div></div></a><a id="a2c41f35-21da-4377-8625-c8254586dcff" class="group flex flex-col" href="/blog/what-is-a-post-mortem-document"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Better learning from incidents: A guide to incident post-mortem documents" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Better learning from incidents: A guide to incident post-mortem documents</h3><p class="text-body-sm line-clamp-2">Post-mortem documents are a great way to facilitate learning after incidents are resolved.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Luis Gonzalez" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Luis Gonzalez</span></span></div><div class="text-body-sm text-content-secondary">September 27, 2023</div></div></div></a><a id="abbcadb5-15da-4dec-a1bd-df0f9936339b" class="group flex flex-col" href="/blog/blameless-post-mortems"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Whose fault was it anyway? On blameless post-mortems" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Whose fault was it anyway? On blameless post-mortems</h3><p class="text-body-sm line-clamp-2">While blameless post-mortems are a great idea on the surface, if taken to the extreme, they can muddy how much you actually learn from incidents.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">October 4, 2023</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></section><hr class="h-px w-full border-stroke-primary dark:border-stroke-invert max-w-[1192px] mx-auto"/><section class=""><div class="mx-auto flex flex-col gap-3 items-center text-center mb-10"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 246 151" class="w-[96px] sm:w-[246px]"><g fill="#E4D9C8" clip-path="url(#server-racks_svg__a)"><path d="M64.585 70.707c0-2.056-.082-3.562.024-5.051.103-1.436-.6-1.805-1.861-1.941a65 65 0 0 1-7.613-1.077c-3.706-.858-5.644-2.95-5.676-6.699-.058-6.805.239-13.615.449-20.422.058-1.908.982-3.522 2.753-4.233 2.345-.941 4.79-2.126 7.238-2.24 18.487-.86 36.98-1.648 55.481-2.117 11.857-.3 23.731-.09 35.595.054a57 57 0 0 1 9.753 1.07c4.438.833 6.258 2.847 6.862 7.275.842 6.162 1.19 12.354.082 18.52-1.066 5.937-3.995 8.578-10.004 9.166-1.849.18-3.713.194-5.57.283-2.641.128-2.717.233-2.193 3.277.811.066 1.674.146 2.538.205 1.855.127 3.719.177 5.566.373 7.408.788 9.507 2.64 10.162 10.009.495 5.104.571 10.24.228 15.357-.499 6.596-3.609 9.422-10.143 10.138-3.423.375-6.867.55-10.527.834l.252 4.773c.904.089 1.755.16 2.605.257 3.426.404 6.88.656 10.267 1.276 3.231.59 5.469 2.576 6.018 5.942 1.088 6.676 1.473 13.391.219 20.086-1.048 5.591-4.045 8.412-9.78 8.719-7.337.394-14.688.47-22.035.565-20.19.259-40.38.518-60.57.638-5.216.031-10.436-.425-15.652-.715a22.4 22.4 0 0 1-3.668-.575c-4.525-1.023-6.462-3.047-6.5-7.718-.053-6.454.272-12.911.478-19.365.068-2.122 1.05-3.869 3.03-4.626 2.92-1.121 5.95-1.953 9.486-3.083l.563-4.066c-2.14-.331-4.057-.545-5.937-.936-4.235-.88-6.258-2.95-6.376-7.261-.179-6.54-.028-13.09.036-19.637.02-2.116.97-3.888 2.945-4.679a57 57 0 0 1 7.496-2.328c1.145-.282 2.418-.048 3.98-.048m44.498 26.886v-.361c3.006 0 6.014.073 9.018-.013q18.975-.54 37.945-1.17c3.85-.129 4.805-.875 4.939-4.7.17-4.846-.075-9.708-.159-14.562-.03-1.658-.782-2.612-2.57-2.684-1.676-.068-3.343-.377-5.019-.44-20.993-.78-41.932.383-62.865 1.777q-16.68 1.11-33.377 1.992c-1.774.096-2.039 1-1.95 2.406.344 5.476.702 10.946 1.01 16.421.107 1.895 1.158 2.659 2.918 2.678 7.868.085 15.744.4 23.606.176 8.842-.255 17.67-.993 26.504-1.52m-3.848 17.2-.011.352c-6.008.319-12.016.691-18.03.941q-15.382.639-30.772 1.117c-1.843.053-2.273.911-2.207 2.482.212 5.126.382 10.256.603 15.382.13 3.064.388 3.552 3.583 3.706 7.596.368 15.206.751 22.809.65 15.132-.2 30.259-.767 45.39-1.095 9.469-.205 18.943-.217 28.412-.386 3.548-.064 4.589-.837 4.793-4.285.292-4.929.178-9.883.21-14.826.012-1.662-.765-2.628-2.522-2.769-1.939-.155-3.866-.581-5.804-.613-15.485-.257-30.969-.447-46.454-.656m.038-81.623-.009.412c-5.127.256-10.253.547-15.382.76-10.875.452-21.75.908-32.63 1.244-1.821.056-2.617.56-2.533 2.416.229 5.038.39 10.079.598 15.118.143 3.469.346 3.918 3.783 4.084 7.51.362 15.035.718 22.548.616 14.691-.2 29.376-.763 44.066-1.083 9.912-.217 19.828-.248 29.74-.416 3.677-.062 4.643-.783 4.884-4.472.305-4.664.291-9.357.207-14.036-.053-2.83-.368-3.002-3.272-3.453a31 31 0 0 0-4.219-.46q-23.889-.397-47.781-.73m34.918 70.226-71.115 2.452.699 4.303 70.15-2.374zM71.847 70.004l69.494-3.832q.182-.503.26-1.032-.016-.9-.156-1.79l-70.394.867c.192 1.914.334 3.403.5 4.891q.106.462.294.896z"></path><path d="M86.987 89.137c-4.978.235-11.428.551-17.88.834-1.144.05-2.415.254-3.406-.151-.893-.366-1.921-1.399-2.067-2.275-.115-.69.869-2.023 1.64-2.298a17.7 17.7 0 0 1 5.194-.918q19.227-.75 38.46-1.35a21.3 21.3 0 0 1 3.698.25c1.445.208 2.544 1.01 2.609 2.555s-1.004 2.499-2.399 2.76c-1.821.35-3.669.54-5.524.567-6.282.067-12.565.026-20.325.026M153.008 88.199a3.404 3.404 0 0 1-3.32-3.416c.074-2.035 1.458-3.543 3.218-3.509a3.72 3.72 0 0 1 3.509 3.606 3.373 3.373 0 0 1-3.407 3.319M141.657 88.559a3.414 3.414 0 0 1-3.403-3.347c-.019-1.875 1.177-2.952 3.26-2.938 2.153.013 3.504 1.246 3.436 3.136a3.315 3.315 0 0 1-3.293 3.148M128.268 82.723a3.27 3.27 0 0 1 3.137 2.968 2.86 2.86 0 0 1-.907 2.118 2.86 2.86 0 0 1-2.176.758 2.95 2.95 0 0 1-2.801-2.94 2.74 2.74 0 0 1 .749-2.043 2.75 2.75 0 0 1 1.998-.861M87.676 130.021h-19.35q-1.591.05-3.179-.069c-1.452-.156-2.566-.86-2.632-2.465-.06-1.486.95-2.276 2.254-2.539a26 26 0 0 1 4.727-.599q19.49-.294 38.979-.466c1.14-.011 2.427-.064 3.382.422.962.489 2.188 1.612 2.206 2.481.019.879-1.14 2.071-2.079 2.6-.926.522-2.222.51-3.357.517-6.984.041-13.967.02-20.948.02zM151.787 123.145a3.65 3.65 0 0 1 3.615 3.514 3.375 3.375 0 0 1-3.115 3.372 3.38 3.38 0 0 1-3.551-3.2c-.06-1.981 1.311-3.637 3.051-3.686M137.269 126.814c-.026-1.853 1.215-2.999 3.224-2.977 2.127.025 3.489 1.271 3.435 3.146a3.283 3.283 0 0 1-3.26 3.148 3.4 3.4 0 0 1-3.399-3.317M127.531 129.834a2.91 2.91 0 0 1-3.004-2.959 2.8 2.8 0 0 1 .192-1.087 2.802 2.802 0 0 1 2.587-1.784 3.305 3.305 0 0 1 3.067 3.025 2.77 2.77 0 0 1-.828 2.003 2.776 2.776 0 0 1-2.014.802"></path></g><g fill="#E4D9C8" clip-path="url(#server-racks_svg__b)"><path d="M155.218 63.963c1.78-1.028 3.043-1.853 4.386-2.505 1.294-.629 1.263-1.422.75-2.582a65 65 0 0 1-2.874-7.132c-1.109-3.639-.267-6.362 2.964-8.265 5.864-3.453 11.911-6.6 17.91-9.822 1.681-.903 3.541-.91 5.042.268 1.988 1.56 4.237 3.085 5.56 5.148 9.987 15.58 19.917 31.202 29.573 46.99 6.188 10.118 11.944 20.506 17.752 30.853a57 57 0 0 1 3.948 8.981c1.498 4.26.664 6.843-2.868 9.58-4.916 3.81-10.104 7.208-15.998 9.331-5.674 2.045-9.426.829-12.94-4.081-1.08-1.51-2.024-3.118-3.031-4.682-1.431-2.223-1.56-2.236-3.933-.261.348.736.71 1.523 1.091 2.301.818 1.67 1.706 3.309 2.461 5.007 3.02 6.809 2.465 9.553-3.588 13.804a94 94 0 0 1-13.186 7.877c-5.961 2.865-9.964 1.586-13.851-3.715-2.036-2.777-3.91-5.672-5.985-8.7-1.337.868-2.558 1.66-4.008 2.605.375.827.739 1.599 1.079 2.385 1.363 3.168 2.872 6.286 4.029 9.529 1.105 3.092.504 6.024-2.137 8.182-5.237 4.281-10.86 7.972-17.285 10.233-5.366 1.888-9.308.703-12.442-4.11-4.009-6.157-7.751-12.485-11.506-18.801-10.32-17.354-20.639-34.71-30.838-52.136-2.634-4.501-4.85-9.25-7.206-13.912a22.3 22.3 0 0 1-1.336-3.465c-1.377-4.43-.592-7.119 3.434-9.488 5.562-3.272 11.317-6.22 17.01-9.268 1.871-1.002 3.875-1.025 5.521.312 2.43 1.968 4.666 4.176 7.413 6.673l3.802-1.546c-.784-2.019-1.556-3.786-2.158-5.61-1.355-4.107-.574-6.894 3.1-9.152 5.575-3.424 11.324-6.57 17.024-9.787 1.843-1.04 3.853-1.105 5.525.211a57 57 0 0 1 5.764 5.328c.817.85 1.251 2.07 2.032 3.422m-1.036 51.979.313-.181c1.503 2.604 2.944 5.245 4.52 7.804a7868 7868 0 0 0 19.986 32.277c2.036 3.269 3.161 3.723 6.54 1.927 4.282-2.276 8.37-4.919 12.531-7.419 1.421-.855 1.872-1.983 1.04-3.568-.779-1.485-1.345-3.084-2.129-4.567-9.82-18.571-21.297-36.122-32.971-53.554a2405 2405 0 0 1-18.413-27.91c-.971-1.488-1.886-1.265-3.059-.485-4.571 3.036-9.129 6.081-13.716 9.086-1.588 1.04-1.724 2.331-.86 3.865 3.86 6.857 7.525 13.835 11.65 20.532 4.641 7.53 9.694 14.806 14.568 22.193m-16.819 5.268-.311.166c-3.28-5.043-6.606-10.06-9.83-15.144a2962 2962 0 0 1-16.352-26.09c-.968-1.57-1.926-1.513-3.254-.671-4.333 2.747-8.69 5.459-13.02 8.213-2.588 1.646-2.882 2.112-1.418 4.956 3.48 6.762 6.953 13.545 10.842 20.078 7.739 13.005 15.794 25.822 23.643 38.762 4.913 8.098 9.659 16.296 14.541 24.412 1.829 3.041 3.019 3.556 6.107 2.009 4.415-2.212 8.648-4.788 12.945-7.231 1.445-.821 1.893-1.977 1.137-3.569-.835-1.757-1.43-3.639-2.371-5.333-7.52-13.539-15.098-27.044-22.659-40.559zm70.707-40.779-.362.198c-2.785-4.312-5.6-8.605-8.349-12.941-5.829-9.193-11.661-18.383-17.392-27.636-.96-1.55-1.794-1.987-3.359-.986-4.249 2.717-8.534 5.377-12.794 8.077-2.932 1.858-3.22 2.259-1.645 5.318 3.442 6.685 6.896 13.38 10.741 19.835 7.518 12.623 15.349 25.06 22.971 37.621 5.143 8.476 10.128 17.047 15.23 25.548 1.892 3.153 3 3.629 6.315 1.993 4.191-2.068 8.249-4.427 12.259-6.839 2.424-1.461 2.415-1.819 1.354-4.56a31 31 0 0 0-1.711-3.883 18099 18099 0 0 0-23.258-41.745m-43.359 65.353-37.682-60.362-3.376 2.757 37.131 59.565zM159.457 69.9l38.066 58.268q.526-.094 1.023-.291a13 13 0 0 0 1.472-1.03l-35.947-60.53c-1.561 1.124-2.78 1.99-3.986 2.879q-.347.322-.628.703"></path><path d="M150.457 92.578c-2.692-4.194-6.191-9.622-9.662-15.068-.615-.966-1.428-1.964-1.573-3.025-.129-.957.251-2.363.937-2.927.541-.445 2.187-.26 2.811.271a17.7 17.7 0 0 1 3.391 4.039A4854 4854 0 0 1 166.76 108.5a21.3 21.3 0 0 1 1.634 3.328c.542 1.355.397 2.707-.909 3.536s-2.666.381-3.591-.696a32 32 0 0 1-3.252-4.501c-3.199-5.407-6.305-10.869-10.185-17.59M184.28 149.285a3.4 3.4 0 0 1 1.298-4.584c1.799-.952 3.797-.508 4.648 1.033a3.717 3.717 0 0 1-1.369 4.842 3.37 3.37 0 0 1-4.577-1.291M178.294 139.634a3.417 3.417 0 0 1 1.196-4.62c1.614-.953 3.145-.457 4.175 1.355 1.065 1.871.673 3.657-.999 4.543a3.31 3.31 0 0 1-4.372-1.278M176.653 125.122a3.27 3.27 0 0 1-1.002 4.201 2.85 2.85 0 0 1-2.288.273 2.86 2.86 0 0 1-1.744-1.506 2.95 2.95 0 0 1 1.145-3.896 2.76 2.76 0 0 1 3.15.098c.3.224.552.506.739.83M186.448 73.394l-9.544-16.53c-.532-.921-1.097-1.819-1.591-2.756-.721-1.368-.93-2.801.481-3.807 1.576-1.122 2.881-.221 3.899 1.011a32 32 0 0 1 2.794 3.866 6645 6645 0 0 1 18.701 31.457c.85 1.44 1.751 2.946 2.124 4.54a4.12 4.12 0 0 1-.831 3.278c-1.052 1.098-2.52.558-3.536-.47a14 14 0 0 1-2.086-2.716c-3.482-5.951-6.912-11.932-10.36-17.903zM218.587 129.118a3.33 3.33 0 0 1 1.119-4.637c1.726-1.001 3.831-.586 4.695.927a3.713 3.713 0 0 1-1.16 4.722 3.33 3.33 0 0 1-3.748-.054 3.3 3.3 0 0 1-.906-.958M212.767 119.233a3.34 3.34 0 0 1-.409-2.529 3.34 3.34 0 0 1 1.498-2.077c1.601-.985 3.196-.519 4.197 1.232 1.063 1.859.697 3.653-.93 4.565a3.235 3.235 0 0 1-4.356-1.191M206.259 107.429a2.89 2.89 0 0 1 1.472-3.95c1.466-.588 2.78-.347 3.604 1.132a3.167 3.167 0 0 1-1.339 4.267 2.836 2.836 0 0 1-3.737-1.449"></path></g><path fill="#E4D9C8" d="M153.387 37.918c-.642.435-1.268.644-2.099.39-2.077-.636-4.188-1.16-6.288-1.721-.362-.097-.733-.152-1.24-.254.017.398.018.702.046 1.003q.151.977.186 1.965c-.034 1.143-.887 1.686-1.964 1.291a6.6 6.6 0 0 1-1.13-.59 66 66 0 0 1-9.969-7.292c-.604-.544-1.137-1.133-1.196-1.976.684-1.128 1.694-1.179 2.767-.912 1.184.295 2.352.657 3.669 1.028-.194-1.042-.355-2.004-.558-2.957-.122-.57-.289-1.165.244-1.576.593-.458 1.26-.33 1.87.029 1.309.766 2.609 1.547 3.91 2.326 2.6 1.56 5.208 3.105 7.792 4.69q1.576.952 3.028 2.082c.41.324.634.883.941 1.335zM168.257 2.815c.757.17 1.338.483 1.721 1.263.958 1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>How we work for the whole organization</li></ul></div><div class="flex justify-between items-center"><div class="w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-request-a-demo" href="/demo">Get a demo</a><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-sign-up" href="/free-trial">Get started for free</a></div><div class="-space-x-1 hidden md:flex"><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Lucy Jennings" loading="lazy" width="800" height="800" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75"/></span><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Eryn Carman" loading="lazy" width="943" height="943" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75"/></span><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Rory Malcolm" loading="lazy" width="3024" height="4032" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div></div></div></div></section><footer class="grid grid-cols-2 gap-x-4 gap-y-8 md:grid-cols-4 pb-6 lg:pb-14 lg:pt-20 text-content-primary"><div class="flex flex-col justify-between gap-3 order-last md:order-first"><a class="grow transition hover:opacity-90" href="/"><span class="sr-only">incident.io</span><span class="flex size-9 items-center justify-center rounded-lg bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32" class="shrink-0 size-8 text-white"><path fill="currentColor" d="M14.957 4.18a.728.728 0 0 1 1.199-.248c.907 1.004 2.024 3.196 2.39 5.682.234 1.593.035 2.266.57 2.266.573 0 .948-.87 1.03-1.77.053-.575.623-.768 1.017-.575 1.892.927 3.823 5.34 4.29 7.506.146.68.242 1.381.242 2.105 0 4.413-3.111 8.113-7.307 9.13v-3.512h-4.624v3.518c-4.21-1.006-7.334-4.714-7.334-9.136 0-2.55 1.077-4.573 2.725-6.558 1.366-1.645 4.74-6.003 5.802-8.408m1.159 12.272a.3.3 0 0 0-.177.075c-.054.052-.068.113-.097.233-.346 1.457-2.458 1.92-2.459 4.06 0 1.403 1.2 2.54 2.679 2.54 1.48 0 2.68-1.136 2.68-2.54 0-2.236-1.647-3.835-2.468-4.32-.055-.033-.083-.05-.158-.049"></path></svg></span></a><div class="flex flex-col gap-3"><div class="flex items-center gap-3"><a href="https://bsky.app/profile/incident.io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">BlueSky</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></a><a href="https://www.linkedin.com/company/incident-io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">LinkedIn</span><svg viewBox="0 0 256 256" class="size-4 md:size-5" aria-hidden="true"><g fill="none"><path fill="currentColor" d="M0 18.3C0 8.3 8.5 0 19 0h218c10.5 0 19 8.2 19 18.3v219.4c0 10-8.5 18.3-19 18.3H19c-10.5 0-19-8.2-19-18.3z"></path><path fill="#fff" d="M77.8 214.2V99H39.5v115.2zm-19.1-131c13.3 0 21.6-8.8 21.6-19.9C80.1 52 72 43.4 59 43.4c-13.1 0-21.7 8.6-21.7 20 0 11 8.3 19.9 21.2 19.9h.2zm40.3 131h38.3V150c0-3.5.3-7 1.3-9.4 2.7-6.8 9-14 19.6-14 13.9 0 19.4 10.6 19.4 26v61.7H216v-66c0-35.4-18.9-52-44-52a38.2 38.2 0 0 0-34.8 19.5h.2V99H99c.5 10.8 0 115.2 0 115.2"></path></g></svg></a><a href="https://x.com/incident_io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">X</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 25" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M18.901 1.875h3.68l-8.04 9.319L24 23.875h-7.406l-5.8-7.691-6.638 7.691H.474l8.6-9.968L0 1.875h7.594l5.243 7.03zM17.61 21.641h2.039L6.486 3.991H4.298z"></path></svg></a><a href="https://www.reddit.com/user/incident-io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Reddit</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></a><a href="https://www.facebook.com/incident.io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Facebook</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1365.33 1365.33" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M1365.333 682.667C1365.333 305.64 1059.693 0 682.667 0S0 305.64 0 682.667c0 340.738 249.641 623.16 576 674.373V880H402.667V682.667H576v-150.4c0-171.094 101.917-265.6 257.853-265.6 74.69 0 152.814 13.333 152.814 13.333v168h-86.083c-84.804 0-111.25 52.623-111.25 106.61v128.057h189.333L948.4 880H789.333v477.04c326.359-51.213 576-333.635 576-674.373"></path><path fill="transparent" d="m948.4 880 30.267-197.333H789.333V554.609C789.333 500.623 815.78 448 900.584 448h86.083V280s-78.124-13.333-152.814-13.333c-155.936 0-257.853 94.506-257.853 265.6v150.4H402.667V880H576v477.04a688 688 0 0 0 106.667 8.293c36.288 0 71.91-2.84 106.666-8.293V880z"></path></svg></a><a href="https://www.youtube.com/@incident-io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Youtube</span><svg class="size-4 md:size-5" xmlns="http://www.w3.org/2000/svg" viewBox="14.9 64 546.2 384"><path d="M549.7 124.1c-6.3-23.7-24.8-42.3-48.3-48.6C458.8 64 288 64 288 64S117.2 64 74.6 75.5c-23.5 6.3-42 24.9-48.3 48.6-11.4 42.9-11.4 132.3-11.4 132.3s0 89.4 11.4 132.3c6.3 23.7 24.8 41.5 48.3 47.8C117.2 448 288 448 288 448s170.8 0 213.4-11.5c23.5-6.3 42-24.2 48.3-47.8 11.4-42.9 11.4-132.3 11.4-132.3s0-89.4-11.4-132.3zm-317.5 213.5V175.2l142.7 81.2-142.7 81.2z" fill="currentColor"></path></svg></a><a href="/community" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Slack Community</span><svg fill="currentColor" aria-hidden="true" viewBox="0 0 128 128" class="size-4 md:size-5"><path d="M27.255 80.719c0 7.33-5.978 13.317-13.309 13.317S.63 88.049.63 80.719s5.987-13.317 13.317-13.317h13.309zm6.709 0c0-7.33 5.987-13.317 13.317-13.317s13.317 5.986 13.317 13.317v33.335c0 7.33-5.986 13.317-13.317 13.317-7.33 0-13.317-5.987-13.317-13.317zM47.281 27.255c-7.33 0-13.317-5.978-13.317-13.309S39.951.63 47.281.63s13.317 5.987 13.317 13.317v13.309zm0 6.709c7.33 0 13.317 5.987 13.317 13.317s-5.986 13.317-13.317 13.317H13.946C6.616 60.598.63 54.612.63 47.281c0-7.33 5.987-13.317 13.317-13.317zM100.745 47.281c0-7.33 5.978-13.317 13.309-13.317s13.317 5.987 13.317 13.317-5.987 13.317-13.317 13.317h-13.309zm-6.709 0c0 7.33-5.987 13.317-13.317 13.317s-13.317-5.986-13.317-13.317V13.946C67.402 6.616 73.388.63 80.719.63c7.33 0 13.317 5.987 13.317 13.317zM80.719 100.745c7.33 0 13.317 5.978 13.317 13.309s-5.987 13.317-13.317 13.317-13.317-5.987-13.317-13.317v-13.309zm0-6.709c-7.33 0-13.317-5.987-13.317-13.317s5.986-13.317 13.317-13.317h33.335c7.33 0 13.317 5.986 13.317 13.317 0 7.33-5.987 13.317-13.317 13.317zm0 0"></path></svg></a></div><div class="text-body-xs dark:text-content-invert"><p>© <!-- -->2026<!-- --> Pineapple Technology Ltd.</p><p>All rights reserved.</p></div></div></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:1"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Product</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/on-call">On-call</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/investigations">Investigations</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/respond">Incident Response</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/status-pages">Status Pages</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/changelog">Changelog</a></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:2"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Learn</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/blog">Blog</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/customers">Customer Stories</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="https://docs.incident.io">Documentation</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/alternatives">Alternatives</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/community">Community</a></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:3"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Company</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/legal">Legal</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="#">Privacy Choices</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/security">Security and Compliance</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/careers">Careers</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="https://status.incident.io">Status</a></div></footer></div><!--$--><!--/$--><noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W4ZF4L4" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><script src="/_next/static/immutable/chunks/1f8tzf816i32j.js" id="_R_" async=""></script><script>(self.__next_f=self.__next_f||[]).push([0])</script><script>self.__next_f.push([1,"1:\"$Sreact.fragment\"\n2:I[339756,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"default\"]\n3:I[837457,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"default\"]\n11:I[168027,[],\"default\",1]\n:HL[\"/_next/static/immutable/chunks/1wus27ic5fsbj.css\",\"style\"]\n:HL[\"/_next/static/immutable/chunks/0ok2xz0peykn3.css\",\"style\"]\n:HL[\"/_next/static/immutable/chunks/3_pcvzakx73f_.css\",\"style\"]\n:HL[\"/_next/static/immutable/media/stkbureau_serif_book-s.p.0_js8gy1zifgl.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\nf:X\n0:{\"P\":null,\"c\":[\"\",\"hubs\",\"post-mortem\",\"a-guide-to-post-mortem-meetings\"],\"q\":\"\",\"i\":false,\"f\":[[[\"\",{\"children\":[\"(website)\",{\"children\":[\"hubs\",{\"children\":[[\"hubSlug\",\"post-mortem\",\"d\",[]],{\"children\":[[\"postSlug\",\"a-guide-to-post-mortem-meetings\",\"d\",[]],{\"children\":[\"__PAGE__\",{},\"$undefined\",\"$undefined\",4096]},\"$undefined\",\"$undefined\",4096]},\"$undefined\",\"$undefined\",4096]},\"$undefined\",\"$undefined\",4096]},\"$undefined\",\"$undefined\",4112]},\"$undefined\",\"$undefined\",4112],[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[[[\"$\",\"title\",null,{\"children\":\"404: This page could not be found.\"}],[\"$\",\"div\",null,{\"style\":{\"fontFamily\":\"system-ui,\\\"Segoe UI\\\",Roboto,Helvetica,Arial,sans-serif,\\\"Apple Color Emoji\\\",\\\"Segoe UI Emoji\\\"\",\"height\":\"100vh\",\"textAlign\":\"center\",\"display\":\"flex\",\"flexDirection\":\"column\",\"alignItems\":\"center\",\"justifyContent\":\"center\"},\"children\":[\"$\",\"div\",null,{\"children\":[[\"$\",\"style\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"body{color:#000;background:#fff;margin:0}.next-error-h1{border-right:1px solid rgba(0,0,0,.3)}@media (prefers-color-scheme:dark){body{color:#fff;background:#000}.next-error-h1{border-right:1px solid rgba(255,255,255,.3)}}\"}}],[\"$\",\"h1\",null,{\"className\":\"next-error-h1\",\"style\":{\"display\":\"inline-block\",\"margin\":\"0 20px 0 0\",\"padding\":\"0 23px 0 0\",\"fontSize\":24,\"fontWeight\":500,\"verticalAlign\":\"top\",\"lineHeight\":\"49px\"},\"children\":404}],[\"$\",\"div\",null,{\"style\":{\"display\":\"inline-block\"},\"children\":[\"$\",\"h2\",null,{\"style\":{\"fontSize\":14,\"fontWeight\":400,\"lineHeight\":\"49px\",\"margin\":0},\"children\":\"This page could not be found.\"}]}]]}]}]],[]],\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[[[\"$\",\"link\",\"0\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/1wus27ic5fsbj.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"link\",\"1\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/0ok2xz0peykn3.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"link\",\"2\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/3_pcvzakx73f_.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-0\",{\"src\":\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-1\",{\"src\":\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-2\",{\"src\":\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-3\",{\"src\":\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-4\",{\"src\":\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-5\",{\"src\":\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-6\",{\"src\":\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-7\",{\"src\":\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-8\",{\"src\":\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-9\",{\"src\":\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-10\",{\"src\":\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-11\",{\"src\":\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-12\",{\"src\":\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-13\",{\"src\":\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"async\":true,\"nonce\":\"$undefined\"}]],\"$L4\"]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[\"$L5\",[[\"$\",\"script\",\"script-0\",{\"src\":\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-1\",{\"src\":\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"async\":true,\"nonce\":\"$undefined\"}],\"$L6\",\"$L7\",\"$L8\",\"$L9\",\"$La\",\"$Lb\",\"$Lc\",\"$Ld\"],\"$Le\"]}],{},null,false,null]},null,false,\"$f\"]},null,false,\"$f\"]},null,false,\"$f\"]},null,false,null]},null,false,\"$f\"],\"$L10\",false]],\"m\":\"$undefined\",\"G\":[\"$11\",[]],\"S\":false,\"h\":null,\"r\":\"$undefined\",\"s\":\"$undefined\",\"a\":\"$undefined\",\"l\":\"$undefined\",\"p\":\"$undefined\",\"d\":\"$undefined\"}\n12:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"OutletBoundary\"]\n13:\"$Sreact.suspense\"\n15:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"ViewportBoundary\"]\n17:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"MetadataBoundary\"]\n6:[\"$\",\"script\",\"script-2\",{\"src\":\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n7:[\"$\",\"script\",\"script-3\",{\"src\":\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n8:[\"$\",\"script\",\"script-4\",{\"src\":\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n9:[\"$\",\"script\",\"script-5\",{\"src\":\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"async\":true,\"nonce\":\"$undefined\"}]\na:[\"$\",\"script\",\"script-6\",{\"src\":\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nb:[\"$\",\"script\",\"script-7\",{\"src\":\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nc:[\"$\",\"script\",\"script-8\",{\"src\":\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nd:[\"$\",\"script\",\"script-9\",{\"src\":\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\",\"async\":true,\"nonce\":\"$undefined\"}]\ne:[\"$\",\"$L12\",null,{\"children\":[\"$\",\"$13\",null,{\"name\":\"Next.MetadataOutlet\",\"children\":\"$@14\"}]}]\n10:[\"$\",\"$1\",\"h\",{\"children\":[null,[\"$\",\"$L15\",null,{\"children\":\"$L16\"}],[\"$\",\"div\",null,{\"hidden\":true,\"children\":[\"$\",\"$L17\",null,{\"children\":[\"$\",\"$13\",null,{\"name\":\"Next.Metadata\",\"children\":\"$L18\"}]}]}],[\"$\",\"meta\",null,{\"name\":\"next-size-adjust\",\"content\":\"\"}]]}]\nf:C\n16:[[\"$\",\"meta\",\"0\",{\"charSet\":\"utf-8\"}],[\"$\",\"meta\",\"1\",{\"name\":\"viewport\",\"content\":\"width=device-width, initial-scale=1\"}]]\n19:I[456989,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"CookieConsentProvider\"]\n1a:I[926127,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"SignupFlowModalProvider\"]\n1b:I[378756,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"HubspotFormModalHandler\"]\n1c:I[12985,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"NuqsAdapter\"]\n4:[\"$\",\"html\",null,{\"lang\":\"en\",\"data-scroll-behavior\":\"smooth\",\"className\":\"geist_mono_54069fc3-module__PcBEcq__variable kalam_48bfd9a2-module__JSifUG__variable stkbureausans_1e54e897-module__zxjcxa__variable stkbureauserif_2525014a-module__zkXytW__variable stkbureauserifdeferred_742a2474-module__ukGqna__variable pixelify_sans_81b7d097-module__1Rm0Lq__variable scroll-smooth\",\"children\":[[\"$\",\"head\",null,{\"children\":[[\"$\",\"meta\",null,{\"httpEquiv\":\"x-ua-compatible\",\"content\":\"ie=edge\"}],[\"$\",\"link\",null,{\"rel\":\"alternate\",\"type\":\"application/rss+xml\",\"title\":\"Blog\",\"href\":\"https://incident.io/blog.xml\"}],[\"$\",\"link\",null,{\"rel\":\"alternate\",\"type\":\"application/rss+xml\",\"title\":\"Changelog\",\"href\":\"https://incident.io/changelog.xml\"}],[\"$\",\"link\",null,{\"rel\":\"apple-touch-icon\",\"sizes\":\"180x180\",\"href\":\"/apple-touch-icon.png\"}],[\"$\",\"link\",null,{\"rel\":\"icon\",\"type\":\"image/png\",\"sizes\":\"32x32\",\"href\":\"/favicon-32x32.png\"}],[\"$\",\"link\",null,{\"rel\":\"icon\",\"type\":\"image/png\",\"sizes\":\"16x16\",\"href\":\"/favicon-16x16.png\"}]]}],[\"$\",\"body\",null,{\"children\":[[[\"$\",\"script\",\"organization-jsonld-Organization\",{\"type\":\"application/ld+json\",\"id\":\"organization-jsonld-Organization\",\"data-testid\":\"$undefined\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"incident.io\\\",\\\"url\\\":\\\"https://incident.io\\\",\\\"logo\\\":\\\"https://incident.io/icons/icon-512x512.png\\\",\\\"sameAs\\\":[\\\"https://x.com/incident_io\\\",\\\"https://www.linkedin.com/company/incident-io\\\",\\\"https://www.youtube.com/@incident-io\\\",\\\"https://bsky.app/profile/incident.io\\\"]}\"}}]],[\"$\",\"$L19\",null,{\"children\":[\"$\",\"$L1a\",null,{\"children\":[[\"$\",\"$L1b\",null,{}],false,[\"$\",\"$L1c\",null,{\"children\":[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[[[\"$\",\"title\",null,{\"children\":\"Page not found | incident.io\"}],\"$L1d\",[\"$\",\"div\",null,{\"className\":\"relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20\",\"style\":\"$undefined\",\"children\":[false,[[\"$\",\"section\",null,{\"className\":\"min-h-[518px] bg-surface-secondary rounded-lg text-center flex flex-col items-center justify-center gap-10 p-4\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"fill\":\"none\",\"viewBox\":\"0 0 202 146\",\"className\":\"w-[202px]\",\"children\":[[\"$\",\"path\",null,{\"fill\":\"#F1EBE2\",\"d\":\"M33.494 4.164A26.4 26.4 0 0 1 47.724 0H133.6a6.4 6.4 0 0 1 6.4 6.4V100l58.998 36.16a4.8 4.8 0 0 1 2.148 5.256L200 146H6.4a6.4 6.4 0 0 1-6.4-6.4V29.103a6.4 6.4 0 0 1 2.95-5.391z\"}],[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"M50.6 13.2a3.2 3.2 0 0 1 3.2-3.2h73.6a3.2 3.2 0 0 1 3.2 3.2v49.6a3.2 3.2 0 0 1-3.2 3.2H53.8a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#161618\",\"fillOpacity\":0.4,\"d\":\"M102.6 46.95a1 1 0 0 1 0 2h-24a1 1 0 1 1 0-2zM81.579 28.706a1 1 0 0 1 1.414 1.414l-2.83 2.828 2.83 2.83a1 1 0 0 1-1.414 1.414l-2.83-2.83-2.828 2.83a1 1 0 0 1-1.414-1.414l2.828-2.83-2.828-2.828a1 1 0 1 1 1.414-1.414l2.828 2.828zm23.899 0a1 1 0 0 1 1.414 1.414l-2.829 2.828 2.829 2.83a1 1 0 0 1-1.414 1.414l-2.829-2.83-2.828 2.83a1 1 0 0 1-1.414-1.414l2.828-2.83-2.828-2.828a1 1 0 0 1 1.414-1.414l2.828 2.828z\"}],[\"$\",\"path\",null,{\"fill\":\"#DD340E\",\"d\":\"M103.4 75.2a3.2 3.2 0 0 1 3.2-3.2h17.6a3.2 3.2 0 0 1 3.2 3.2v9.6a3.2 3.2 0 0 1-3.2 3.2h-17.6a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#F25533\",\"d\":\"M105.8 75.2A3.2 3.2 0 0 1 109 72h17.6a3.2 3.2 0 0 1 3.2 3.2v9.6a3.2 3.2 0 0 1-3.2 3.2H109a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"M113.546 76.9v4.73h.75v1.03h-.75V84h-1.1v-1.34h-3.59v-1.09l3.43-4.67zm-3.39 4.73h2.29v-3.1zm7.446 2.53c-1.59 0-2.56-1.46-2.56-3.7 0-2.25.97-3.72 2.56-3.72s2.56 1.47 2.56 3.72c0 2.24-.97 3.7-2.56 3.7m-1.4-3.7c0 .56.06 1.04.17 1.44l2.01-3.78c-.21-.23-.48-.35-.78-.35-.87 0-1.4 1-1.4 2.69m.6 2.3c.22.24.49.37.8.37.87 0 1.4-1 1.4-2.67q0-.885-.18-1.5zm8.736-5.86v4.73h.75v1.03h-.75V84h-1.1v-1.34h-3.59v-1.09l3.43-4.67zm-3.39 4.73h2.29v-3.1z\"}],\"$L1e\",\"$L1f\",\"$L20\"]}],\"$L21\"]}],\"$L22\",\"$L23\",\"$L24\"]]}]],[]],\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]}],\"$L25\",false]}]}]]}]]}]\n26:I[710007,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Button\"]\n27:I[13642,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Footer\"]\n28:I[240073,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"AnalyticsTags\"]\n29:I[399095,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"NavigationClientV2\"]\n1e:[\"$\",\"path\",null,{\"fill\":\"url(#sad-404-computer_svg__a)\",\"d\":\"M0 29.102a6.4 6.4 0 0 1 2.614-5.16l.336-.23L33.494 4.164A26.4 26.4 0 0 1 40 1.156V100l58.997 36.16a4.8 4.8 0 0 1 2.149 5.257L100 146H6.4a6.4 6.4 0 0 1-6.4-6.4z\"}]\n1f:[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"M140 100H24.2v-6H140z\"}]\n20:[\"$\",\"defs\",null,{\"children\":[\"$\",\"linearGradient\",null,{\"id\":\"sad-404-computer_svg__a\",\"x1\":50.645,\"x2\":50.645,\"y1\":1.156,\"y2\":87.3,\"gradientUnits\":\"userSpaceOnUse\",\"children\":[[\"$\",\"stop\",null,{\"stopColor\":\"#E4D9C8\",\"stopOpacity\":0}],[\"$\",\"stop\",null,{\"offset\":1,\"stopColor\":\"#E4D9C8\"}]]}]}]\n21:[\"$\",\"div\",null,{\"className\":\"flex flex-col gap-5\",\"children\":[[\"$\",\"h2\",null,{\"className\":\"text-h2 md:text-h1-60\",\"children\":\"Something went sideways\"}],[\"$\",\"p\",null,{\"className\":\"text-body text-content-secondary\",\"children\":\"No need to page anyone. Let’s get you back on track.\"}],[\"$\",\"$L26\",null,{\"href\":\"/\",\"showArrow\":true,\"theme\":\"primary\",\"className\":\"self-center\",\"children\":\"Go back home\"}]]}]\n23:[\"$\",\"hr\",null,{\"className\":\"h-px w-full border-stroke-primary max-w-[1192px] mx-auto\"}]\n24:[\"$\",\"$L27\",null,{\"useLegacyWidth\":false}]\n25:[\"$\",\"$L28\",null,{\"isDraftModeEnabled\":false}]\n1d:[\"$\",\"$L29\",null,{\"className\":\"$undefined\",\"theme\":\"light\",\"stickyNavTheme\":\"dark\",\"stickyNavClassName\":\"$undefined\",\"stickyNavAfterSlot\":\"$undefined\",\"hasBlurredBackground\":\"$undefined\",\"showSignupButtonOnInitialLoad\":\"$undefined\",\"showSignupButtonInStickyNav\":\"$undefined\",\"showNavContent\":\"$undefined\",\"showCtas\":[\"request-demo\",\"login\"],\"children\":\"$undefined\",\"mobileChildren\":\"$undefined\",\"initiallyTransparent\":\"$undefined\",\"switchToLightOnScroll\":\"$undefined\",\"customCtas\":\"$undefined\",\"demoHref\":\"$undefined\"}]\n2a:I[522016,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1w2781xjsvjue.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\"],\"\"]\n2b:I[415697,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"default\"]\n2c:I[466105,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1w2781xjsvjue.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\"],\"AuthorsBar\"]\n22:[\"$\",\"section\",null,{\"ref\":\"$undefined\",\"id\":\"you-may-be-interested-in\",\"className\":\"flex flex-col gap-10 [\u0026_h2]:text-h3\",\"children\":[[\"$\",\"header\",null,{\"className\":\"flex flex-col gap-3\",\"children\":[[\"$\",\"h2\",null,{\"className\":\"text-h2 text-balance\",\"children\":\"You may be interested in\"}],\"$undefined\"]}],[\"$\",\"div\",null,{\"className\":\"grid gap-4 grid-cols-1 lg:grid-cols-3\",\"children\":[[\"$\",\"$L2a\",\"Interning at incident.io: rate limiting, resiliently\",{\"id\":\"59bb806c-b2d4-4e43-ac1a-ce346a36d81d\",\"href\":\"/blog/interning-at-incident-io-rate-limiting-resiliently\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L2b\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/4208ab8bacb5b3cde27465ad8764fa7cd5e30895-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"Interning at incident.io: rate limiting, resiliently\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"Interning at incident.io: rate limiting, resiliently\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L2c\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-1fa50382fde41588c782aac0b86b8a96df63e21b-4672x7008-jpg\",\"_type\":\"reference\"},\"crop\":{\"_type\":\"sanity.imageCrop\",\"bottom\":0.42250378030339986,\"left\":0.13922187103602673,\"right\":0.14706922127573965,\"top\":0},\"hotspot\":{\"_type\":\"sanity.imageHotspot\",\"height\":0.5774962196966001,\"width\":0.7137089076882337,\"x\":0.4960763248801435,\"y\":0.28874810984830007}},\"bio\":null,\"id\":\"anthony-oparaocha\",\"name\":\"Anthony Oparaocha\",\"title\":\"Product Engineer Intern\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"September 2, 2026\"}]]}]]}]]}],[\"$\",\"$L2a\",\"We turned off Pub/Sub and nobody noticed\",{\"id\":\"f3ee3736-294b-4170-a14c-04abb899cc18\",\"href\":\"/blog/we-turned-off-pub-sub-and-nobody-noticed\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L2b\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/02b1cabbed39c62eed6a6372f44b9b11b416c4f4-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"We turned off Pub/Sub and nobody noticed\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"We turned off Pub/Sub and nobody noticed\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L2c\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-8dbc717422b0562befb8ccc5c9399be570787e9f-1369x1369-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"patrick-hamann\",\"name\":\"Patrick Hamann\",\"title\":\"Product Engineer\"},{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-03534500cc455a88eb475ec447557953e2db55c7-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"mike-fisher\",\"name\":\"Mike Fisher\",\"title\":\"Product Engineer\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"August 11, 2026\"}]]}]]}]]}],[\"$\",\"$L2a\",\"Introducing Investigations, powered by Nexus.\",{\"id\":\"96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262\",\"href\":\"/blog/introducing-investigations-powered-by-nexus\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L2b\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/fe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"Introducing Investigations, powered by Nexus.\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],\"$L2d\"]}]]}]]}]\n2d:[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"Introducing Investigations, powered by Nexus.\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L2c\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-4884ed999f884514b6fc1571af01407f7c78c286-512x512-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"pete\",\"name\":\"Pete Hamilton\",\"title\":\"Co-Founder \u0026 CTO\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"August 5, 2026\"}]]}]]}]\n2f:I[898118,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"ContentPostTemplate\"]\n34:I[27201,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"IconMark\"]\n5:[[[[\"$\",\"script\",\"article-jsonld-BlogPosting\",{\"type\":\"application/ld+json\",\"id\":\"article-jsonld-BlogPosting\",\"data-testid\":\"$undefined\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"BlogPosting\\\",\\\"headline\\\":\\\"A guide to post-mortem meetings and how we run them at incident.io\\\",\\\"url\\\":\\\"https://incident.io/blog/a-guide-to-post-mortem-meetings\\\",\\\"author\\\":[{\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"incident.io\\\"}],\\\"datePublished\\\":\\\"2023-10-11T13:45:05.193Z\\\",\\\"dateModified\\\":\\\"2023-10-11T13:45:05.193Z\\\",\\\"image\\\":[\\\"https://cdn.sanity.io/images/oqy5aexb/production/c21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png?w=2000\u0026fit=max\u0026auto=format\\\"],\\\"publisher\\\":{\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"incident.io\\\",\\\"url\\\":\\\"https://incident.io\\\"},\\\"description\\\":\\\"Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!\\\"}\"}}]],null],\"$L2e\",[\"$\",\"div\",null,{\"className\":\"relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20\",\"style\":\"$undefined\",\"children\":[false,[[\"$\",\"$L2f\",null,{\"allPostsPath\":\"/blog\",\"post\":{\"_id\":\"1a72505c-5ac2-48f3-a70e-2b47513419ba\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-a4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"team\",\"name\":\"incident.io\",\"title\":null}],\"body\":[{\"_key\":\"abb99fabf5e5\",\"_type\":\"block\",\"children\":[{\"_key\":\"f4072bee6bbc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"You've just made it through a particularly tough incident.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"fb63f8b067b4\",\"_type\":\"block\",\"children\":[{\"_key\":\"dee547cdf30a\",\"_type\":\"span\",\"marks\":[],\"text\":\"It was a short outage affecting a subset of customers, so not exactly the end of the world, but bad enough that it involved multiple people across a number of teams to resolve — a step in the \"},{\"_key\":\"b9d9c0f7530d\",\"_type\":\"span\",\"marks\":[\"6cf2379c7b63\",\"underline\"],\"text\":\"incident response lifecycle\"},{\"_key\":\"c9feaff28f72\",\"_type\":\"span\",\"marks\":[],\"text\":\" that often gets rushed. Either way, the incident was well managed, and the dust has settled.\"}],\"markDefs\":[{\"_key\":\"6cf2379c7b63\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/what-is-the-incident-response-process\"}],\"style\":\"normal\"},{\"_key\":\"07f0e044f88c\",\"_type\":\"block\",\"children\":[{\"_key\":\"848619751afa0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Now what?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"76c4e4e9a9c2\",\"_type\":\"block\",\"children\":[{\"_key\":\"9c00eca0e10d0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Most guidance would say that putting together a post-mortem document is a good idea, given the severity of the incident. You've also done this, so what's next?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ae434073c214\",\"_type\":\"block\",\"children\":[{\"_key\":\"84d44f79cfed0\",\"_type\":\"span\",\"marks\":[],\"text\":\"It's time to prepare and run your post-mortem meeting! But it isn't enough to go into a room with the people involved and wish for the best. No, there are a few things that you need to keep in mind before, during, and after your post-incident meeting to get the most out of it.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4478b32ade9e\",\"_type\":\"block\",\"children\":[{\"_key\":\"f07078ac0ca30\",\"_type\":\"span\",\"marks\":[],\"text\":\"What is a post-mortem meeting?\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-what-is-a-post-mortem-meeting\",\"slug\":\"what-is-a-post-mortem-meeting\"}],\"style\":\"h2\"},{\"_key\":\"b72b60252946\",\"_type\":\"hubspotInlineForm\",\"description\":\"Want to learn more about post-mortem meetings? We're bound to share more about them in future. Drop your email and we'll let you know.\",\"hubspotFormId\":\"b1f56830-559e-4315-b63c-ba362ac24bc7\",\"hubspotSubmitButtonText\":\"Let me know\",\"markDefs\":null,\"title\":\"We can keep you updated\"},{\"_key\":\"4dd7cdaeb930\",\"_type\":\"block\",\"children\":[{\"_key\":\"ca33987452be\",\"_type\":\"span\",\"marks\":[],\"text\":\"An incident post-mortem meeting is held after an incident — if you want a structured approach, see our \"},{\"_key\":\"6904ee44acd1\",\"_type\":\"span\",\"marks\":[\"821cdb752bdf\",\"underline\"],\"text\":\"seven-step framework for running incident debriefs\"},{\"_key\":\"9673f7ef5718\",\"_type\":\"span\",\"marks\":[],\"text\":\". \"},{\"_key\":\"a81c5db78f48\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"This is a space where a small group of responders and other stakeholders discuss the incident, its contributing factors, and its impacts.\"}],\"markDefs\":[{\"_key\":\"821cdb752bdf\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs\"}],\"style\":\"normal\"},{\"_key\":\"3a9068e39d24\",\"_type\":\"block\",\"children\":[{\"_key\":\"ac967f1af84f0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The goal is to go beyond the post-mortem document and discuss the incident in a live setting. It's much less reactive and focused on creating better long-term outcomes.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c069bcd098d9\",\"_type\":\"callout\",\"body\":[{\"_key\":\"b88908ea15c1\",\"_type\":\"block\",\"children\":[{\"_key\":\"89b05e20f361\",\"_type\":\"span\",\"marks\":[],\"text\":\"A note on blameless post-mortems\"}],\"markDefs\":[],\"style\":\"h4\"},{\"_key\":\"12ea72dc6ee4\",\"_type\":\"block\",\"children\":[{\"_key\":\"9caf81b6cd97\",\"_type\":\"span\",\"marks\":[],\"text\":\"While we're on the topic of post-mortems, it's worth diving into the concept of blamelessness since you'll hear it coming up a lot. If you're looking for a deeper dive, we wrote extensively about the \"},{\"_key\":\"4782f2c25c65\",\"_type\":\"span\",\"marks\":[\"863d8599b4fd\"],\"text\":\"concept of blameless post-mortems here\"},{\"_key\":\"80553ceeca8b\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[{\"_key\":\"863d8599b4fd\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/blameless-post-mortems\"}],\"style\":\"normal\"},{\"_key\":\"6c793284c88d\",\"_type\":\"block\",\"children\":[{\"_key\":\"4279caba97e6\",\"_type\":\"span\",\"marks\":[],\"text\":\"The thinking is that incidents and any post-incident activities should be free of finger-pointing. Instead of focusing on the \\\"who\\\" behind an incident, blameless culture calls for understanding “why” and “how,” focusing on the many causes of incidents instead—or contributing factors.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"907d8b51dae0\",\"_type\":\"block\",\"children\":[{\"_key\":\"3168c9849a7b\",\"_type\":\"span\",\"marks\":[],\"text\":\"By doing this, you eliminate the anxiety and stress around post-incident processes.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"markDefs\":null},{\"_key\":\"ffcd077e688b\",\"_type\":\"block\",\"children\":[{\"_key\":\"f1cfeb96cbcc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Setting the scene for a productive post-incident meeting\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-setting-the-scene-for-a-productive-post-incident-meeting\",\"slug\":\"setting-the-scene-for-a-productive-post-incident-meeting\"}],\"style\":\"h2\"},{\"_key\":\"e2b3d1562104\",\"_type\":\"block\",\"children\":[{\"_key\":\"8eaea4824aec0\",\"_type\":\"span\",\"marks\":[],\"text\":\"To facilitate a productive post-mortem meeting, it's important to establish a few ground rules. These can help promote open and honest discussion, give everyone equal time to raise any concerns and prioritize addressing critical issues.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"423e2e4ffc0b\",\"_type\":\"block\",\"children\":[{\"_key\":\"46020d1c1c5a0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Set the tone of blameless accountability: \"},{\"_key\":\"37e8c2e0ef08\",\"_type\":\"span\",\"marks\":[],\"text\":\"Set the tone of blameless accountability: First, creating an environment of blameless accountability is crucial — \"},{\"_key\":\"e6a5815b42c0\",\"_type\":\"span\",\"marks\":[\"ccd9f64a6fb9\",\"underline\"],\"text\":\"psychological safety in incident management\"},{\"_key\":\"69f2a683def6\",\"_type\":\"span\",\"marks\":[],\"text\":\" is what makes this possible in practice. Remember—if discussing the actions of a specific person is being done for the sake of better learning; don't shy away from it.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[{\"_key\":\"ccd9f64a6fb9\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/psychological-safety-in-incident-management\"}],\"style\":\"normal\"},{\"_key\":\"f4ae8fdb7dd4\",\"_type\":\"block\",\"children\":[{\"_key\":\"362fc4cd11d30\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Take notes: \"},{\"_key\":\"362fc4cd11d31\",\"_type\":\"span\",\"marks\":[],\"text\":\"Second, staying on topic and taking good notes during the meeting helps maintain focus and makes capturing important details a bit easier. Pro tip: the person running the meeting should \"},{\"_key\":\"362fc4cd11d32\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"not\"},{\"_key\":\"362fc4cd11d33\",\"_type\":\"span\",\"marks\":[],\"text\":\" be the person taking notes. Their focus should be as a facilitator.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"5a32b2fd6e63\",\"_type\":\"block\",\"children\":[{\"_key\":\"93d11ce7b5e50\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Set expectations for learning: \"},{\"_key\":\"93d11ce7b5e51\",\"_type\":\"span\",\"marks\":[],\"text\":\"Lastly, setting expectations at the beginning of the meeting, emphasizing learning and improvement, and promoting open and respectful discussion can help create a positive and productive environment for everyone.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"fb1d2366ebd3\",\"_type\":\"block\",\"children\":[{\"_key\":\"5f7538765a3f0\",\"_type\":\"span\",\"marks\":[],\"text\":\"General guidance for running post-mortem meetings\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-general-guidance-for-running-post-mortem-meetings\",\"slug\":\"general-guidance-for-running-post-mortem-meetings\"}],\"style\":\"h2\"},{\"_key\":\"fc95c5961f98\",\"_type\":\"block\",\"children\":[{\"_key\":\"4d8c0c6b55ad0\",\"_type\":\"span\",\"marks\":[],\"text\":\"There’s a myriad of ways you can run a post-mortem meeting, but let’s look at some best practices that most folks agree are a good starting point.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"244d543cd327\",\"_type\":\"block\",\"children\":[{\"_key\":\"fb507529726c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Get the right people together\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-get-the-right-people-together\",\"slug\":\"get-the-right-people-together\"}],\"style\":\"h3\"},{\"_key\":\"2b8458ab7d95\",\"_type\":\"image\",\"asset\":{\"_ref\":\"image-8211b67d91f0e6edb954c018dd6f81227f785a1e-1080x608-webp\",\"_type\":\"reference\"},\"markDefs\":null},{\"_key\":\"13045384c47b\",\"_type\":\"block\",\"children\":[{\"_key\":\"21579d8f3bcb0\",\"_type\":\"span\",\"marks\":[],\"text\":\"First things first—it's important to include all relevant stakeholders in the post-mortem meeting, including any incident responders, key decision-makers, and individuals directly involved in the incident. The goal is to make sure that every perspective and nuance is accounted for. Remember, everyone will have a unique take on the incident worth factoring in.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"43dcdd9098f4\",\"_type\":\"block\",\"children\":[{\"_key\":\"b115c7b73f7c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Have an agenda\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-have-an-agenda\",\"slug\":\"have-an-agenda\"}],\"style\":\"h3\"},{\"_key\":\"da2181792cb1\",\"_type\":\"block\",\"children\":[{\"_key\":\"22b8188593a80\",\"_type\":\"span\",\"marks\":[],\"text\":\"Before the meeting, set a clear agenda outlining some of the objectives and topics you want to discuss as a team. This helps keep the meeting focused and ensures that all agreed-upon talking points are covered. \"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4758b6cf7d09\",\"_type\":\"block\",\"children\":[{\"_key\":\"7b65e74b5c6c\",\"_type\":\"span\",\"marks\":[],\"text\":\"It doesn't need to be a rigid agenda, and it's entirely expected (and encouraged!) that you'll end up talking about other topics, but going in with some pre-work and thoughts on areas of interest can be incredibly helpful.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2179364b74d2\",\"_type\":\"block\",\"children\":[{\"_key\":\"4db9a27cdb10\",\"_type\":\"span\",\"marks\":[],\"text\":\"Your \"},{\"_key\":\"22b8188593a81\",\"_type\":\"span\",\"marks\":[\"c5534197bb84\"],\"text\":\"post-mortem document \"},{\"_key\":\"22b8188593a82\",\"_type\":\"span\",\"marks\":[],\"text\":\"is a good place to start!\"}],\"markDefs\":[{\"_key\":\"c5534197bb84\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/what-is-a-post-mortem-document\"}],\"style\":\"normal\"},{\"_key\":\"ae05db80e479\",\"_type\":\"block\",\"children\":[{\"_key\":\"48904c8e93be0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Review your incident, preferably using a post-mortem document\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-review-your-incident-preferably-using-a-post-mortem-document\",\"slug\":\"review-your-incident-preferably-using-a-post-mortem-document\"}],\"style\":\"h3\"},{\"_key\":\"2b901e9dc3d0\",\"_type\":\"block\",\"children\":[{\"_key\":\"d3c6eef710190\",\"_type\":\"span\",\"marks\":[],\"text\":\"During the meeting, the incident should be reviewed from end to end, including the timeline of events, the impact on the organization, and the actions taken to mitigate the incident. This allows the team to gain a complete understanding of what happened.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ac11d0186a09\",\"_type\":\"block\",\"children\":[{\"_key\":\"a18a2b3274d60\",\"_type\":\"span\",\"marks\":[],\"text\":\"Discussion should be actively encouraged during the review. Remember, the goal is to learn, not recite the contents of the document. If people are less forthcoming with contributions, it can be helpful to ask open questions to gather additional perspectives.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e96bd164e9e9\",\"_type\":\"block\",\"children\":[{\"_key\":\"b2ca2fbff70f0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Note any contributing factors\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-note-any-contributing-factors\",\"slug\":\"note-any-contributing-factors\"}],\"style\":\"h3\"},{\"_key\":\"6ec74d9f1770\",\"_type\":\"block\",\"children\":[{\"_key\":\"52f36f4ff0040\",\"_type\":\"span\",\"marks\":[],\"text\":\"Next, try to identify any contributing factors to the incident. This involves analyzing technical issues, human error, or process gaps. By identifying these, teams can implement process and technical improvements to help prevent similar incidents in the future.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8605e885bc81\",\"_type\":\"block\",\"children\":[{\"_key\":\"5878b97e96160\",\"_type\":\"span\",\"marks\":[],\"text\":\"Discuss lessons learned\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-discuss-lessons-learned\",\"slug\":\"discuss-lessons-learned\"}],\"style\":\"h3\"},{\"_key\":\"e92cab787dc3\",\"_type\":\"block\",\"children\":[{\"_key\":\"eb6dfa22e7b50\",\"_type\":\"span\",\"marks\":[],\"text\":\"The post-mortem meeting should provide an opportunity for open and honest discussions about the lessons learned from the incident. This includes identifying areas for improvement, discussing best practices for resolving incidents like these, and sharing knowledge among team members.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"318bf45f4cc0\",\"_type\":\"block\",\"children\":[{\"_key\":\"9c68ee68afcc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Align on follow-up actions\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-align-on-follow-up-actions\",\"slug\":\"align-on-follow-up-actions\"}],\"style\":\"h3\"},{\"_key\":\"a37409eaae84\",\"_type\":\"image\",\"asset\":{\"_ref\":\"image-77227e10e01a2bc0d12dfe0278e798433978e5da-2048x1152-webp\",\"_type\":\"reference\"},\"markDefs\":null},{\"_key\":\"dfd7f4589c2d\",\"_type\":\"block\",\"children\":[{\"_key\":\"b6633dd90fa10\",\"_type\":\"span\",\"marks\":[],\"text\":\"Based on the insights gained from the meeting, a follow-up plan should be created to address the identified issues and prevent future incidents. This plan should include specific tasks, owners, and timelines.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"06e7e9916b69\",\"_type\":\"callout\",\"body\":[{\"_key\":\"0f003ca6a7dd\",\"_type\":\"block\",\"children\":[{\"_key\":\"e0384bf3c91c\",\"_type\":\"span\",\"marks\":[],\"text\":\"A note on actions\"}],\"markDefs\":[],\"style\":\"h4\"},{\"_key\":\"4b30e2dafb52\",\"_type\":\"block\",\"children\":[{\"_key\":\"e6c8df30f885\",\"_type\":\"span\",\"marks\":[],\"text\":\"It can be tempting to create long lists of actions in a post-mortem meeting — understanding \"},{\"_key\":\"11741d7a6410\",\"_type\":\"span\",\"marks\":[\"c45cab105857\",\"underline\"],\"text\":\"why post-mortem action items die\"},{\"_key\":\"6da328dce227\",\"_type\":\"span\",\"marks\":[],\"text\":\" before you write them down helps you commit only to the ones that will actually survive. At the point of reviewing this incident, these actions are likely to feel incredibly important–this is \"},{\"_key\":\"66374c7afa6d\",\"_type\":\"span\",\"marks\":[\"1b5ce16421e0\"],\"text\":\"recency bias\"},{\"_key\":\"bc4881d94d89\",\"_type\":\"span\",\"marks\":[],\"text\":\" at play! \"}],\"markDefs\":[{\"_key\":\"c45cab105857\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/why-post-mortem-action-items-die\"},{\"_key\":\"1b5ce16421e0\",\"_type\":\"link\",\"href\":\"https://en.wikipedia.org/wiki/Recency_bias\"}],\"style\":\"normal\"},{\"_key\":\"8d46bf0b4fda\",\"_type\":\"block\",\"children\":[{\"_key\":\"117531239243\",\"_type\":\"span\",\"marks\":[],\"text\":\"To counter this, we’d encourage you to avoid \"},{\"_key\":\"37a91407ce3d\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"committing\"},{\"_key\":\"f8baa9c9b668\",\"_type\":\"span\",\"marks\":[],\"text\":\" to actions until the owning team has had time to understand the plans and weigh up the relative importance against other planned work.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"markDefs\":null},{\"_key\":\"93ed3133f7b6\",\"_type\":\"block\",\"children\":[{\"_key\":\"7d835fbbf9d20\",\"_type\":\"span\",\"marks\":[],\"text\":\"How we run post-mortem meetings at incident.io\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-how-we-run-post-mortem-meetings-at-incidentio\",\"slug\":\"how-we-run-post-mortem-meetings-at-incidentio\"}],\"style\":\"h2\"},{\"_key\":\"cd8867822137\",\"_type\":\"block\",\"children\":[{\"_key\":\"925e59a91e18\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here at \"},{\"_key\":\"16ba91f7f6d6\",\"_type\":\"span\",\"marks\":[\"5fcb24c69141\",\"underline\"],\"text\":\"incident.io\"},{\"_key\":\"9a5029a7c8d9\",\"_type\":\"span\",\"marks\":[],\"text\":\", we run a debrief meeting (our name for a post-mortem) for every major or critical incident that we respond to — whether it originated in our \"},{\"_key\":\"593843f28c20\",\"_type\":\"span\",\"marks\":[\"8b22ae46b340\",\"underline\"],\"text\":\"incident response tools\"},{\"_key\":\"67fb16243f6a\",\"_type\":\"span\",\"marks\":[],\"text\":\" or surfaced through another channel. We also occasionally run them for lower-severity incidents too, at the discretion of the incident lead or by request from anyone involved.\"}],\"markDefs\":[{\"_key\":\"5fcb24c69141\",\"_type\":\"link\",\"href\":\"http://incident.io/\"},{\"_key\":\"8b22ae46b340\",\"_type\":\"link\",\"href\":\"https://incident.io/incident-response-slack\"}],\"style\":\"normal\"},{\"_key\":\"3bd0712c7f14\",\"_type\":\"block\",\"children\":[{\"_key\":\"67c0cb63cfad0\",\"_type\":\"span\",\"marks\":[],\"text\":\"For less severe incidents, it's common for the lead to write the postmortem and run the debrief. For bigger incidents, someone else, like a tech lead, will run the debrief. This frees up other key players to contribute to the conversation.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2a9f3277cbc8\",\"_type\":\"block\",\"children\":[{\"_key\":\"d52a72a347820\",\"_type\":\"span\",\"marks\":[],\"text\":\"We also record the meetings using Google Meet, so they’re available for future reference and to share with anyone interested. This is a great way for folks to benefit from hearing the conversation in the room, without needing to inflate the invite list.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b9fd0f09dbca\",\"_type\":\"block\",\"children\":[{\"_key\":\"b2fa4a438ec60\",\"_type\":\"span\",\"marks\":[],\"text\":\"To make it easier to prepare for the meeting, we use the \"},{\"_key\":\"b2fa4a438ec61\",\"_type\":\"span\",\"marks\":[\"19b785a369bf\"],\"text\":\"post-mortem template\"},{\"_key\":\"b2fa4a438ec62\",\"_type\":\"span\",\"marks\":[],\"text\":\" built into incident.io, which pulls specific information from the incident into a debrief document that we use to steer our conversation. \"}],\"markDefs\":[{\"_key\":\"19b785a369bf\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/incident-post-mortem-template\"}],\"style\":\"normal\"},{\"_key\":\"44683f82ca19\",\"_type\":\"block\",\"children\":[{\"_key\":\"79b30ee34970\",\"_type\":\"span\",\"marks\":[],\"text\":\"That said, we don't require a super polished post-mortem document before running the debrief. One of our company values is to \"},{\"_key\":\"a91b8d0ac5bc\",\"_type\":\"span\",\"marks\":[\"c1c283607880\"],\"text\":\"trust by default\"},{\"_key\":\"70e800d50c59\",\"_type\":\"span\",\"marks\":[],\"text\":\", so we let folks choose what’s important to include and go from there.\"}],\"markDefs\":[{\"_key\":\"c1c283607880\",\"_type\":\"link\",\"displayMode\":\"normal\",\"href\":\"https://incident.io/blog/trust-should-not-start-at-zero\"}],\"style\":\"normal\"},{\"_key\":\"29c42efecff1\",\"_type\":\"image\",\"asset\":{\"_ref\":\"image-9cef1a50aab3ba6c9e157f16c4ff06e89314e53c-1290x2050-png\",\"_type\":\"reference\"},\"caption\":\"Our post-mortem template\",\"description\":\"Our post-mortem template\",\"markDefs\":null},{\"_key\":\"6d079e8b599a\",\"_type\":\"block\",\"children\":[{\"_key\":\"5cdd1618d9710\",\"_type\":\"span\",\"marks\":[],\"text\":\"When going through the meeting, this is the structure we usually stick with: \"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ce1b18ec2e42\",\"_type\":\"block\",\"children\":[{\"_key\":\"1a903f2c96c50\",\"_type\":\"span\",\"marks\":[],\"text\":\"The facilitator walks through the post-mortem document, i.e., briefly summarizes the incident and walks through the timeline.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3c884c537627\",\"_type\":\"block\",\"children\":[{\"_key\":\"63eaf3923a6d0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The discussion happens, normally based on a set of \\\"talking points\\\" or \\\"learning points.\\\"\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b2535ec2b78d\",\"_type\":\"block\",\"children\":[{\"_key\":\"927836d361950\",\"_type\":\"span\",\"marks\":[],\"text\":\"New follow-up actions are created during the discussion to make sure we’re applying our learnings and building better resilience.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a601bb388c8d\",\"_type\":\"block\",\"children\":[{\"_key\":\"691c89ced7370\",\"_type\":\"span\",\"marks\":[],\"text\":\"After the meeting, the follow-ups are completed or pushed into an issue tracker, and the notes are sent around to all relevant stakeholders\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9a7442476819\",\"_type\":\"block\",\"children\":[{\"_key\":\"4b8993ef48ad0\",\"_type\":\"span\",\"marks\":[],\"text\":\"We're good at stopping ourselves from going into rabbit holes or overrunning during these meetings. If it looks like something needs to be investigated or a particular problem needs to be solved, we'll create a follow-up for someone to keep the session focused on learning.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2496cc82aa30\",\"_type\":\"block\",\"children\":[{\"_key\":\"006c88a19a270\",\"_type\":\"span\",\"marks\":[],\"text\":\"But we also make sure that we aren’t ever “overcorrecting” either. If we’re setting any follow-up actions, we aim for them to be proportionate to the severity of the incident.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c28e1d7b4cd9\",\"_type\":\"callout\",\"body\":[{\"_key\":\"b9004dbb7e36\",\"_type\":\"block\",\"children\":[{\"_key\":\"4b267cbc1cfb\",\"_type\":\"span\",\"marks\":[],\"text\":\"Some post-mortem meeting tips from our very own incident responders\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"38d84f2e6f62\",\"_type\":\"block\",\"children\":[{\"_key\":\"99f83d809d8a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"To round things out, we’ve compiled a few tips for running post-mortem meetings from two of our incident responders here at incident.io, \"},{\"_key\":\"f777e02efb38\",\"_type\":\"span\",\"marks\":[\"2f99b4b04ed8\"],\"text\":\"Milly\"},{\"_key\":\"004476ab6a47\",\"_type\":\"span\",\"marks\":[],\"text\":\" and \"},{\"_key\":\"3b87d8073684\",\"_type\":\"span\",\"marks\":[\"641311fee20a\"],\"text\":\"Sam\"},{\"_key\":\"0366dd5c2b06\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[{\"_key\":\"2f99b4b04ed8\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/author/milly\"},{\"_key\":\"641311fee20a\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/author/sam\"}],\"style\":\"normal\"},{\"_key\":\"513490b7d30e\",\"_type\":\"block\",\"children\":[{\"_key\":\"16a7394495c4\",\"_type\":\"span\",\"marks\":[],\"text\":\"Don't invite too many people to the post-mortem meeting. If it's valuable for people to \\\"sit in,\\\" record it instead. The more people attend, the harder it is to prompt honest discussion.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"679755cad7da\",\"_type\":\"block\",\"children\":[{\"_key\":\"70fb51cb8b24\",\"_type\":\"span\",\"marks\":[],\"text\":\"The same goes for leadership. If you invite all senior leaders, the environment will feel more like \\\"this really bad thing happened, and all the leaders are watching you explain yourself.\\\"\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f1ec29190606\",\"_type\":\"block\",\"children\":[{\"_key\":\"9a7786db7da3\",\"_type\":\"span\",\"marks\":[],\"text\":\"There are two ways you can learn from what happened during an incident:\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f8bcbba0f881\",\"_type\":\"block\",\"children\":[{\"_key\":\"ccd8efd59af3\",\"_type\":\"span\",\"marks\":[],\"text\":\"How can we stop this kind of problem from happening again in the future?\"}],\"level\":2,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c9e6eb4fe646\",\"_type\":\"block\",\"children\":[{\"_key\":\"075e00c41d31\",\"_type\":\"span\",\"marks\":[],\"text\":\"How can we respond to this kind of problem better next time?\"}],\"level\":2,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"339b5e82358c\",\"_type\":\"block\",\"children\":[{\"_key\":\"bb8fd4f1d88d0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Don't wait too long to have the debrief. It's better to have a scrappier post-mortem and to hold the debrief sooner than it is to polish the doc for ages and have forgotten what happened by the time you run it. Remember, you can always edit it after the meeting.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"}],\"markDefs\":null},{\"_key\":\"ca015351d46d\",\"_type\":\"block\",\"children\":[{\"_key\":\"ebd559a3b7ea0\",\"_type\":\"span\",\"marks\":[],\"text\":\"In the end, what we find most important is having the space to discuss the incident at length. The goal is always to come out of the meeting with a shared understanding of how an incident happened and an agreement on whether there are any follow-up actions we need to take—and who’s doing them.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"59e40681f22b\",\"_type\":\"block\",\"children\":[{\"_key\":\"8c9913c80f77\",\"_type\":\"span\",\"marks\":[],\"text\":\"For us, this is what a successful post-incident meeting looks like. \"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8a09a6937866\",\"_type\":\"block\",\"children\":[{\"_key\":\"9afa942cb48e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"\\n\"}],\"markDefs\":[],\"style\":\"normal\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2023-10-11T13:45:05.193Z\",\"description\":\"Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!\",\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/c21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"mediaBox\":\"$undefined\",\"ogCardStyle\":null,\"ogDescription\":null,\"ogImage\":\"https://cdn.sanity.io/images/oqy5aexb/production/07057430b2051a1a078c5c4a21e1e364a0294fd2-1280x628.png?w=2000\u0026fit=max\u0026auto=format\",\"ogTitle\":null,\"priority\":50,\"readingTime\":{\"minutes\":9,\"text\":\"9 min read\"},\"related\":[{\"_id\":\"imported-blog-2023-01-12-post-mortem-template-index-md\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397-jpg\",\"_type\":\"reference\"}},\"bio\":[{\"_key\":\"d8a3d1a9e648\",\"_type\":\"block\",\"children\":[{\"_key\":\"d437416bd863\",\"_type\":\"span\",\"marks\":[],\"text\":\"I'm one of the co-founders, and Field CTO here at incident.io.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bb3fda6e342f\",\"_type\":\"block\",\"children\":[{\"_key\":\"7c40bc31bbbe\",\"_type\":\"span\",\"marks\":[],\"text\":\"\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3d5ca43c28d6\",\"_type\":\"block\",\"children\":[{\"_key\":\"ea3db9e4ae01\",\"_type\":\"span\",\"marks\":[],\"text\":\"Words here are my own, unless they get me in trouble, in which case they're all generated by AI.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"id\":\"chris\",\"name\":\"Chris Evans\",\"title\":\"Co-Founder \u0026 Field CTO\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2025-04-16T19:03:00.000Z\",\"description\":\"Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/adaf75e56589719545dbf650b500e99701ac6716-2400x1350.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":\"\",\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/incident-post-mortem-template\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/adaf75e56589719545dbf650b500e99701ac6716-2400x1350.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Our simple-to-use incident post-mortem template\",\"updatedAt\":\"2026-06-24T07:05:31Z\",\"url\":\"https://incident.io/blog/incident-post-mortem-template\",\"postPath\":\"/blog/incident-post-mortem-template\",\"body\":[],\"canonicalSlug\":\"/blog/incident-post-mortem-template\",\"headings\":[],\"humanDate\":\"April 16, 2025\",\"machineDate\":\"2025-16-04\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"a2c41f35-21da-4377-8625-c8254586dcff\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"luis\",\"name\":\"Luis Gonzalez\",\"title\":\"Content Marketing Manager\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2023-09-27T18:45:18.098Z\",\"description\":\"Post-mortem documents are a great way to facilitate learning after incidents are resolved.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"ogCardStyle\":null,\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/what-is-a-post-mortem-document\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Better learning from incidents: A guide to incident post-mortem documents\",\"updatedAt\":\"2026-06-22T05:27:02Z\",\"url\":\"https://incident.io/blog/what-is-a-post-mortem-document\",\"postPath\":\"/blog/what-is-a-post-mortem-document\",\"body\":[],\"canonicalSlug\":\"/blog/what-is-a-post-mortem-document\",\"headings\":[],\"humanDate\":\"September 27, 2023\",\"machineDate\":\"2023-27-09\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"imported-blog-2022-07-27-common-pitfalls-of-postmortems-index-md\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-82ce0ba12c45fb8eac20b0abd789b514f2c9a2b2-1198x1197-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"milly\",\"name\":\"Milly Leadley\",\"title\":\"Product Engineer\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2022-07-27T00:00:00.000Z\",\"description\":\"Reasons why a post-mortem might not deliver the value it deserves.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/bcf254bc8c0ab353fc79cae0bd5c9f1dba7dbeb1-6000x4000.jpg?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"ogCardStyle\":null,\"ogDescription\":null,\"ogImage\":\"https://cdn.sanity.io/images/oqy5aexb/production/bcf254bc8c0ab353fc79cae0bd5c9f1dba7dbeb1-6000x4000.jpg?w=2000\u0026fit=max\u0026auto=format\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/pitfalls-of-post-mortems\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/bcf254bc8c0ab353fc79cae0bd5c9f1dba7dbeb1-6000x4000.jpg?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"3 common pitfalls of post-mortems\",\"updatedAt\":\"2025-10-02T17:59:05Z\",\"url\":\"https://incident.io/blog/pitfalls-of-post-mortems\",\"postPath\":\"/blog/pitfalls-of-post-mortems\",\"body\":[],\"canonicalSlug\":\"/blog/pitfalls-of-post-mortems\",\"headings\":[],\"humanDate\":\"July 27, 2022\",\"machineDate\":\"2022-27-07\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false}],\"relatedHub\":{\"posts\":[{\"_id\":\"imported-blog-2023-01-12-post-mortem-template-index-md\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397-jpg\",\"_type\":\"reference\"}},\"bio\":[{\"_key\":\"d8a3d1a9e648\",\"_type\":\"block\",\"children\":[{\"_key\":\"d437416bd863\",\"_type\":\"span\",\"marks\":[],\"text\":\"I'm one of the co-founders, and Field CTO here at incident.io.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bb3fda6e342f\",\"_type\":\"block\",\"children\":[{\"_key\":\"7c40bc31bbbe\",\"_type\":\"span\",\"marks\":[],\"text\":\"\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3d5ca43c28d6\",\"_type\":\"block\",\"children\":[{\"_key\":\"ea3db9e4ae01\",\"_type\":\"span\",\"marks\":[],\"text\":\"Words here are my own, unless they get me in trouble, in which case they're all generated by AI.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"id\":\"chris\",\"name\":\"Chris Evans\",\"title\":\"Co-Founder \u0026 Field CTO\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2025-04-16T19:03:00.000Z\",\"description\":\"Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/adaf75e56589719545dbf650b500e99701ac6716-2400x1350.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":\"\",\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/incident-post-mortem-template\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/adaf75e56589719545dbf650b500e99701ac6716-2400x1350.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Our simple-to-use incident post-mortem template\",\"updatedAt\":\"2026-06-24T07:05:31Z\",\"url\":\"https://incident.io/blog/incident-post-mortem-template\",\"postPath\":\"/blog/incident-post-mortem-template\",\"body\":[],\"canonicalSlug\":\"/blog/incident-post-mortem-template\",\"headings\":[],\"humanDate\":\"April 16, 2025\",\"machineDate\":\"2025-16-04\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"1a72505c-5ac2-48f3-a70e-2b47513419ba\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-a4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"team\",\"name\":\"incident.io\",\"title\":null}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2023-10-11T13:45:05.193Z\",\"description\":\"Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/c21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"ogCardStyle\":null,\"ogDescription\":null,\"ogImage\":\"https://cdn.sanity.io/images/oqy5aexb/production/07057430b2051a1a078c5c4a21e1e364a0294fd2-1280x628.png?w=2000\u0026fit=max\u0026auto=format\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/a-guide-to-post-mortem-meetings\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/c21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"A guide to post-mortem meetings and how we run them at incident.io\",\"updatedAt\":\"2026-06-22T05:19:54Z\",\"url\":\"https://incident.io/blog/a-guide-to-post-mortem-meetings\",\"postPath\":\"/blog/a-guide-to-post-mortem-meetings\",\"body\":[],\"canonicalSlug\":\"/blog/a-guide-to-post-mortem-meetings\",\"headings\":[],\"humanDate\":\"October 11, 2023\",\"machineDate\":\"2023-11-10\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"a2c41f35-21da-4377-8625-c8254586dcff\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"luis\",\"name\":\"Luis Gonzalez\",\"title\":\"Content Marketing Manager\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2023-09-27T18:45:18.098Z\",\"description\":\"Post-mortem documents are a great way to facilitate learning after incidents are resolved.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"ogCardStyle\":null,\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/what-is-a-post-mortem-document\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Better learning from incidents: A guide to incident post-mortem documents\",\"updatedAt\":\"2026-06-22T05:27:02Z\",\"url\":\"https://incident.io/blog/what-is-a-post-mortem-document\",\"postPath\":\"/blog/what-is-a-post-mortem-document\",\"body\":[],\"canonicalSlug\":\"/blog/what-is-a-post-mortem-document\",\"headings\":[],\"humanDate\":\"September 27, 2023\",\"machineDate\":\"2023-27-09\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"abbcadb5-15da-4dec-a1bd-df0f9936339b\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-a4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"team\",\"name\":\"incident.io\",\"title\":null}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2023-10-04T19:54:46.347Z\",\"description\":\"While blameless post-mortems are a great idea on the surface, if taken to the extreme, they can muddy how much you actually learn from incidents.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"ogCardStyle\":\"dark\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/blameless-post-mortems\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Whose fault was it anyway? On blameless post-mortems\",\"updatedAt\":\"2026-07-02T02:33:50Z\",\"url\":\"https://incident.io/blog/blameless-post-mortems\",\"postPath\":\"/blog/blameless-post-mortems\",\"body\":[],\"canonicalSlug\":\"/blog/blameless-post-mortems\",\"headings\":[],\"humanDate\":\"October 4, 2023\",\"machineDate\":\"2023-04-10\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"0441f269-f811-4cf7-b7af-a36ea9a558da\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"luis\",\"name\":\"Luis Gonzalez\",\"title\":\"Content Marketing Manager\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2023-10-16T12:51:41.933Z\",\"description\":\"With Post-incident flows, you can create a checklist of tasks and actions to ensure consistency across your teams and facilitate deeper learning.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/c1e3a73e7425d5fc52183ab54483920f900c9db6-2048x1152.webp?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"ogCardStyle\":\"light\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/introducing-learning-flows\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/c1e3a73e7425d5fc52183ab54483920f900c9db6-2048x1152.webp?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Post-incident flows: Bringing consistency to your post incident processes\",\"updatedAt\":\"2023-12-13T07:04:55Z\",\"url\":\"https://incident.io/blog/introducing-learning-flows\",\"postPath\":\"/blog/introducing-learning-flows\",\"body\":[],\"canonicalSlug\":\"/blog/introducing-learning-flows\",\"headings\":[],\"humanDate\":\"October 16, 2023\",\"machineDate\":\"2023-16-10\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false}],\"slug\":\"/hubs/post-mortem\",\"title\":\"Incident Post-Mortem guide\"},\"slug\":\"/blog/a-guide-to-post-mortem-meetings\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/c21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"A guide to post-mortem meetings and how we run them at incident.io\",\"updatedAt\":\"2026-06-22T05:19:54Z\",\"url\":\"https://incident.io/blog/a-guide-to-post-mortem-meetings\",\"postPath\":\"/blog/a-guide-to-post-mortem-meetings\",\"canonicalSlug\":\"/hubs/post-mortem/a-guide-to-post-mortem-meetings\",\"headings\":[{\"id\":\"what-is-a-post-mortem-meeting\",\"value\":\"What is a post-mortem meeting?\",\"depth\":2},{\"id\":\"setting-the-scene-for-a-productive-post-incident-meeting\",\"value\":\"Setting the scene for a productive post-incident meeting\",\"depth\":2},{\"id\":\"general-guidance-for-running-post-mortem-meetings\",\"value\":\"General guidance for running post-mortem meetings\",\"depth\":2},{\"id\":\"get-the-right-people-together\",\"value\":\"Get the right people together\",\"depth\":3},{\"id\":\"have-an-agenda\",\"value\":\"Have an agenda\",\"depth\":3},{\"id\":\"review-your-incident-preferably-using-a-post-mortem-document\",\"value\":\"Review your incident, preferably using a post-mortem document\",\"depth\":3},{\"id\":\"note-any-contributing-factors\",\"value\":\"Note any contributing factors\",\"depth\":3},{\"id\":\"discuss-lessons-learned\",\"value\":\"Discuss lessons learned\",\"depth\":3},{\"id\":\"align-on-follow-up-actions\",\"value\":\"Align on follow-up actions\",\"depth\":3},{\"id\":\"how-we-run-post-mortem-meetings-at-incidentio\",\"value\":\"How we run post-mortem meetings at incident.io\",\"depth\":2}],\"humanDate\":\"October 11, 2023\",\"machineDate\":\"2023-11-10\",\"isDebriefPodcastPost\":false},\"otherPosts\":[\"$5:2:props:children:1:0:props:post:relatedHub:posts:0\",\"$5:2:props:children:1:0:props:post:relatedHub:posts:2\",\"$5:2:props:children:1:0:props:post:relatedHub:posts:3\",\"$5:2:props:children:1:0:props:post:relatedHub:posts:4\"],\"otherPostsTitle\":\"More from Incident Post-Mortem guide\"}],\"$L30\",\"$L31\",\"$L32\"]]}],\"$L33\"]\n14:null\n18:[[\"$\",\"title\",\"0\",{\"children\":\"A guide to post-mortem meetings and how we run them at incident.io | incident.io\"}],[\"$\",\"meta\",\"1\",{\"name\":\"description\",\"content\":\"Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!\"}],[\"$\",\"meta\",\"2\",{\"name\":\"keywords\",\"content\":\"incident,incident management,incident response,post mortem,outage,slack incident,incident channel\"}],[\"$\",\"meta\",\"3\",{\"name\":\"slack-app-id\",\"content\":\"A01DEGPUHHC\"}],[\"$\",\"link\",\"4\",{\"rel\":\"canonical\",\"href\":\"https://incident.io/hubs/post-mortem/a-guide-to-post-mortem-meetings\"}],[\"$\",\"meta\",\"5\",{\"property\":\"og:title\",\"content\":\"A guide to post-mortem meetings and how we run them at incident.io | incident.io\"}],[\"$\",\"meta\",\"6\",{\"property\":\"og:description\",\"content\":\"Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!\"}],[\"$\",\"meta\",\"7\",{\"property\":\"og:image\",\"content\":\"https://cdn.sanity.io/images/oqy5aexb/production/07057430b2051a1a078c5c4a21e1e364a0294fd2-1280x628.png?w=1200\u0026fm=jpg\u0026q=90\u00261782105594000\"}],[\"$\",\"meta\",\"8\",{\"property\":\"og:image:width\",\"content\":\"1200\"}],[\"$\",\"meta\",\"9\",{\"property\":\"og:image:height\",\"content\":\"628\"}],[\"$\",\"meta\",\"10\",{\"name\":\"twitter:card\",\"content\":\"summary_large_image\"}],[\"$\",\"meta\",\"11\",{\"name\":\"twitter:site\",\"content\":\"@incident_io\"}],[\"$\",\"meta\",\"12\",{\"name\":\"twitter:creator\",\"content\":\"@incident_io\"}],[\"$\",\"meta\",\"13\",{\"name\":\"twitter:title\",\"content\":\"A guide to post-mortem meetings and how we run them at incident.io\"}],[\"$\",\"meta\",\"14\",{\"name\":\"twitter:description\",\"content\":\"Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!\"}],[\"$\",\"meta\",\"15\",{\"name\":\"twitter:image\",\"content\":\"https://cdn.sanity.io/images/oqy5aexb/production/07057430b2051a1a078c5c4a21e1e364a0294fd2-1280x628.png?w=1200\u0026fm=jpg\u0026q=90\u00261782105594000\"}],[\"$\",\"meta\",\"16\",{\"name\":\"twitter:image:width\",\"content\":\"1200\"}],[\"$\",\"meta\",\"17\",{\"name\":\"twitter:image:height\",\"content\":\"628\"}],[\"$\",\"link\",\"18\",{\"rel\":\"icon\",\"href\":\"/icons/icon-48x48.png\"}],[\"$\",\"link\",\"19\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-48x48.png\",\"sizes\":\"48x48\"}],[\"$\",\"link\",\"20\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-72x72.png\",\"sizes\":\"72x72\"}],[\"$\",\"link\",\"21\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-96x96.png\",\"sizes\":\"96x96\"}],[\"$\",\"link\",\"22\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-144x144.png\",\"sizes\":\"144x144\"}],[\"$\",\"link\",\"23\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-192x192.png\",\"sizes\":\"192x192\"}],[\"$\",\"link\",\"24\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-256x256.png\",\"sizes\":\"256x256\"}],[\"$\",\"link\",\"25\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-384x384.png\",\"sizes\":\"384x384\"}],[\"$\",\"link\",\"26\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-512x512.png\",\"sizes\":\"512x512\"}],[\"$\",\"$L34\",\"27\",{}]]\n35:I[479520,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"\"]\n36:I[388027,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"ReadingProgressBar\"]\n30:[\"$\",\"hr\",null,{\"className\":\"h-px w-full border-stroke-primary dark:border-stroke-invert max-w-[1192px] mx-auto\"}]\n32:[\"$\",\"$L27\",null,{\"useLegacyWidth\":false}]\n33:[\"$\",\"$L35\",null,{\"type\":\"text/javascript\",\"src\":\"https://platform.twitter.com/widgets.js\",\"async\":true,\"strategy\":\"lazyOnload\"}]\n2e:[\"$\",\"$L29\",null,{\"className\":\"$undefined\",\"theme\":\"light\",\"stickyNavTheme\":\"dark\",\"stickyNavClassName\":\"$undefined\",\"stickyNavAfterSlot\":[\"$\",\"$L36\",null,{\"className\":\"absolute -bottom-2\"}],\"hasBlurredBackground\":\"$undefined\",\"showSignupButtonOnInitialLoad\":\"$undefined\",\"showSignupButtonInStickyNav\":\"$undefined\",\"showNavContent\":\"$undefined\",\"showCtas\":[\"request-demo\",\"login\"],\"children\":\"$undefined\",\"mobileChildren\":\"$undefined\",\"initiallyTransparent\":\"$undefined\",\"switchToLightOnScroll\":\"$undefined\",\"customCtas\":\"$undefined\",\"demoHref\":\"$undefined\"}]\n37:Tac7,M64.585 70.707c0-2.056-.082-3.562.024-5.051.103-1.436-.6-1.805-1.861-1.941a65 65 0 0 1-7.613-1.077c-3.706-.858-5.644-2.95-5.676-6.699-.058-6.805.239-13.615.449-20.422.058-1.908.982-3.522 2.753-4.233 2.345-.941 4.79-2.126 7.238-2.24 18.487-.86 36.98-1.648 55.481-2.117 11.857-.3 23.731-.09 35.595.054a57 57 0 0 1 9.753 1.07c4.438.833 6.258 2.847 6.862 7.275.842 6.162 1.19 12.354.082 18.52-1.066 5.937-3.995 8.578-10.004 9.166-1.849.18-3.713.194-5.57.283-2.641.128-2.717.233-2.193 3.277.811.066 1.674.146 2.538.205 1.855.127 3.719.177 5.566.373 7.408.788 9.507 2.64 10.162 10.009.495 5.104.571 10.24.228 15.357-.499 6.596-3.609 9.422-10.143 10.138-3.423.375-6.867.55-10.527.834l.252 4.773c.904.089 1.755.16 2.605.257 3.426.404 6.88.656 10.267 1.276 3.231.59 5.469 2.576 6.018 5.942 1.088 6.676 1.473 13.391.219 20.086-1.048 5.591-4.045 8.412-9.78 8.719-7.337.394-14.688.47-22.035.565-20.19.259-40.38.518-60.57.638-5.216.031-10.436-.425-15.652-.715a22.4 22.4 0 0 1-3.668-.575c-4.525-1.023-6.462-3.047-6.5-7.718-.053-6.454.272-12.911.478-19.365.068-2.122 1.05-3.869 3.03-4.626 2.92-1.121 5.95-1.953 9.486-3.083l.563-4.066c-2.14-.331-4.057-.545-5.937-.936-4.235-.88-6.258-2.95-6.376-7.261-.179-6.54-.028-13.09.036-19.637.02-2.116.97-3.888 2.945-4.679a57 57 0 0 1 7.496-2.328c1.145-.282 2.418-.048 3.98-.048m44.498 26.886v-.361c3.006 0 6.014.073 9.018-.013q18.975-.54 37.945-1.17c3.85-.129 4.805-.875 4.939-4.7.17-4.846-.075-9.708-.159-14.562-.03-1.658-.782-2.612-2.57-2.684-1.676-.068-3.343-.377-5.019-.44-20.993-.78-41.932.383-62.865 1.777q-16.68 1.11-33.377 1.992c-1.774.096-2.039 1-1.95 2.406.344 5.476.702 10.946 1.01 16.421.107 1.895 1.158 2.659 2.918 2.678 7.868.085 15.744.4 23.606.176 8.842-.255 17.67-.993 26.504-1.52m-3.848 17.2-.011.352c-6.008.319-12.016.691-18.03.941q-15.382.639-30.772 1.117c-1.843.053-2.273.911-2.207 2.482.212 5.126.382 10.256.603 15.382.13 3.064.388 3.552 3.583 3.706 7.596.368 15.206.751 22.809.65 15.132-.2 30.259-.767 45.39-1.095 9.469-.205 18.943-.217 28.412-.386 3.548-.064 4.589-.837 4.793-4.285.292-4.929.178-9.883.21-14.826.012-1.662-.765-2.628-2.522-2.769-1.939-.155-3.866-.581-5.804-.613-15.485-.257-30.969-.447-46.454-.656m.038-81.623-.009.412c-5.127.256-10.253.547-15.382.76-10.875.452-21.75.908-32.63 1.244-1.821.056-2.617.56-2.533 2.416.229 5.038.39 10.079.598 15.118.143 3.469.346 3.918 3.783 4.084 7.51.362 15.035.718 22.548.616 14.691-.2 29.376-.763 44.066-1.083 9.912-.217 19.828-.248 29.74-.416 3.677-.062 4.643-.783 4.884-4.472.305-4.664.291-9.357.207-14.036-.053-2.83-.368-3.002-3.272-3.453a31 31 0 0 0-4.219-.46q-23.889-.397-47.781-.73m34.918 70.226-71.115 2.452.699 4.303 70.15-2.374zM71.847 70.004l69.494-3.832q.182-.503.26-1.032-.016-.9-.156-1.79l-70.394.867c.192 1.914.334 3.403.5 4.891q.106.462.294.896z38:T613,M86.987 89.137c-4.978.235-11.428.551-17.88.834-1.144.05-2.415.254-3.406-.151-.893-.366-1.921-1.399-2.067-2.275-.115-.69.869-2.023 1.64-2.298a17.7 17.7 0 0 1 5.194-.918q19.227-.75 38.46-1.35a21.3 21.3 0 0 1 3.698.25c1.445.208 2.544 1.01 2.609 2.555s-1.004 2.499-2.399 2.76c-1.821.35-3.669.54-5.524.567-6.282.067-12.565.026-20.325.026M153.008 88.199a3.404 3.404 0 0 1-3.32-3.416c.074-2.035 1.458-3.543 3.218-3.509a3.72 3.72 0 0 1 3.509 3.606 3.373 3.373 0 0 1-3.407 3.319M141.657 88.559a3.414 3.414 0 0 1-3.403-3.347c-.019-1.875 1.177-2.952 3.26-2.938 2.153.013 3.504 1.246 3.436 3.136a3.315 3.315 0 0 1-3.293 3.148M128.268 82.723a3.27 3.27 0 0 1 3.137 2.968 2.86 2.86 0 0 1-.907 2.118 2.86 2.86 0 0 1-2.176.758 2.95 2.95 0 0 1-2.801-2.94 2.74 2.74 0 0 1 .749-2.043 2.75 2.75 0 0 1 1.998-.861M87.676 130.021h-19.35q-1.591.05-3.179-.069c-1.452-.156-2.566-.86-2.632-2.465-.06-1.486.95-2.276 2.254-2.539a26 26 0 0 1 4.727-.599q19.49-.294 38.979-.466c1.14-.011 2.427-.064 3.382.422.962.489 2.188 1.612 2.206 2.481.019.879-1.14 2.071-2.079 2.6-.926.522-2.222.51-3.357.517-6.984.041-13.967.02-20.948.02zM151.787 123.145a3.65 3.65 0 0 1 3.615 3.514 3.375 3.375 0 0 1-3.115 3.372 3.38 3.38 0 0 1-3.551-3.2c-.06-1.981 1.311-3.637 3.051-3.686M137.269 126.814c-.026-1.853 1.215-2.999 3.224-2.977 2.127.025 3.489 1.271 3.435 3.146a3.283 3.283 0 0 1-3.26 3.148 3.4 3.4 0 0 1-3.399-3.317M127.531 129.834a2.91 2.91 0 0 1-3.004-2.959 2.8 2.8 0 0 1 .192-1.087 2.802 2.802 0 0 1 2.587-1.784 3.305 3.305 0 0 1 3.067 3.025 2.77 2.77 0 0 1-.828 2.003 2.776 2.776 0 0 1-2.014.80231:[\"$\",\"section\",null,{\"className\":\"\",\"children\":[[\"$\",\"div\",null,{\"className\":\"mx-auto flex flex-col gap-3 items-center text-center mb-10\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"fill\":\"none\",\"viewBox\":\"0 0 246 151\",\"className\":\"w-[96px] sm:w-[246px]\",\"children\":[[\"$\",\"g\",null,{\"fill\":\"#E4D9C8\",\"clipPath\":\"url(#server-racks_svg__a)\",\"children\":[[\"$\",\"path\",null,{\"d\":\"$37\"}],[\"$\",\"path\",null,{\"d\":\"$38\"}]]}],\"$L39\",\"$L3a\",\"$L3b\"]}],\"$L3c\",\"$L3d\"]}],\"$L3e\"]}]\n42:I[605500,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Image\"]\n3f:Tbe9,M155.218 63.963c1.78-1.028 3.043-1.853 4.386-2.505 1.294-.629 1.263-1.422.75-2.582a65 65 0 0 1-2.874-7.132c-1.109-3.639-.267-6.362 2.964-8.265 5.864-3.453 11.911-6.6 17.91-9.822 1.681-.903 3.541-.91 5.042.268 1.988 1.56 4.237 3.085 5.56 5.148 9.987 15.58 19.917 31.202 29.573 46.99 6.188 10.118 11.944 20.506 17.752 30.853a57 57 0 0 1 3.948 8.981c1.498 4.26.664 6.843-2.868 9.58-4.916 3.81-10.104 7.208-15.998 9.331-5.674 2.045-9.426.829-12.94-4.081-1.08-1.51-2.024-3.118-3.031-4.682-1.431-2.223-1.56-2.236-3.933-.261.348.736.71 1.523 1.091 2.301.818 1.67 1.706 3.309 2.461 5.007 3.02 6.809 2.465 9.553-3.588 13.804a94 94 0 0 1-13.186 7.877c-5.961 2.865-9.964 1.586-13.851-3.715-2.036-2.777-3.91-5.672-5.985-8.7-1.337.868-2.558 1.66-4.008 2.605.375.827.739 1.599 1.079 2.385 1.363 3.168 2.872 6.286 4.029 9.529 1.105 3.092.504 6.024-2.137 8.182-5.237 4.281-10.86 7.972-17.285 10.233-5.366 1.888-9.308.703-12.442-4.11-4.009-6.157-7.751-12.485-11.506-18.801-10.32-17.354-20.639-34.71-30.838-52.136-2.634-4.501-4.85-9.25-7.206-13.912a22.3 22.3 0 0 1-1.336-3.465c-1.377-4.43-.592-7.119 3.434-9.488 5.562-3.272 11.317-6.22 17.01-9.268 1.871-1.002 3.875-1.025 5.521.312 2.43 1.968 4.666 4.176 7.413 6.673l3.802-1.546c-.784-2.019-1.556-3.786-2.158-5.61-1.355-4.107-.574-6.894 3.1-9.152 5.575-3.424 11.324-6.57 17.024-9.787 1.843-1.04 3.853-1.105 5.525.211a57 57 0 0 1 5.764 5.328c.817.85 1.251 2.07 2.032 3.422m-1.036 51.979.313-.181c1.503 2.604 2.944 5.245 4.52 7.804a7868 7868 0 0 0 19.986 32.277c2.036 3.269 3.161 3.723 6.54 1.927 4.282-2.276 8.37-4.919 12.531-7.419 1.421-.855 1.872-1.983 1.04-3.568-.779-1.485-1.345-3.084-2.129-4.567-9.82-18.571-21.297-36.122-32.971-53.554a2405 2405 0 0 1-18.413-27.91c-.971-1.488-1.886-1.265-3.059-.485-4.571 3.036-9.129 6.081-13.716 9.086-1.588 1.04-1.724 2.331-.86 3.865 3.86 6.857 7.525 13.835 11.65 20.532 4.641 7.53 9.694 14.806 14.568 22.193m-16.819 5.268-.311.166c-3.28-5.043-6.606-10.06-9.83-15.144a2962 2962 0 0 1-16.352-26.09c-.968-1.57-1.926-1.513-3.254-.671-4.333 2.747-8.69 5.459-13.02 8.213-2.588 1.646-2.882 2.112-1.418 4.956 3.48 6.762 6.953 13.545 10.842 20.078 7.739 13.005 15.794 25.822 23.643 38.762 4.913 8.098 9.659 16.296 14.541 24.412 1.829 3.041 3.019 3.556 6.107 2.009 4.415-2.212 8.648-4.788 12.945-7.231 1.445-.821 1.893-1.977 1.137-3.569-.835-1.757-1.43-3.639-2.371-5.333-7.52-13.539-15.098-27.044-22.659-40.559zm70.707-40.779-.362.198c-2.785-4.312-5.6-8.605-8.349-12.941-5.829-9.193-11.661-18.383-17.392-27.636-.96-1.55-1.794-1.987-3.359-.986-4.249 2.717-8.534 5.377-12.794 8.077-2.932 1.858-3.22 2.259-1.645 5.318 3.442 6.685 6.896 13.38 10.741 19.835 7.518 12.623 15.349 25.06 22.971 37.621 5.143 8.476 10.128 17.047 15.23 25.548 1.892 3.153 3 3.629 6.315 1.993 4.191-2.068 8.249-4.427 12.259-6.839 2.424-1.461 2.415-1.819 1.354-4.56a31 31 0 0 0-1.711-3.883 18099 18099 0 0 0-23.258-41.745m-43.359 65.353-37.682-60.362-3.376 2.757 37.131 59.565zM159.457 69.9l38.066 58.268q.526-.094 1.023-.291a13 13 0 0 0 1.472-1.03l-35.947-60.53c-1.561 1.124-2.78 1.99-3.986 2.879q-.347.322-.628.70340:T638,M150.457 92.578c-2.692-4.194-6.191-9.622-9.662-15.068-.615-.966-1.428-1.964-1.573-3.025-.129-.957.251-2.363.937-2.927.541-.445 2.187-.26 2.811.271a17.7 17.7 0 0 1 3.391 4.039A4854 4854 0 0 1 166.76 108.5a21.3 21.3 0 0 1 1.634 3.328c.542 1.355.397 2.707-.909 3.536s-2.666.381-3.591-.696a32 32 0 0 1-3.252-4.501c-3.199-5.407-6.305-10.869-10.185-17.59M184.28 149.285a3.4 3.4 0 0 1 1.298-4.584c1.799-.952 3.797-.508 4.648 1.033a3.717 3.717 0 0 1-1.369 4.842 3.37 3.37 0 0 1-4.577-1.291M178.294 139.634a3.417 3.417 0 0 1 1.196-4.62c1.614-.953 3.145-.457 4.175 1.355 1.065 1.871.673 3.657-.999 4.543a3.31 3.31 0 0 1-4.372-1.278M176.653 125.122a3.27 3.27 0 0 1-1.002 4.201 2.85 2.85 0 0 1-2.288.273 2.86 2.86 0 0 1-1.744-1.506 2.95 2.95 0 0 1 1.145-3.896 2.76 2.76 0 0 1 3.15.098c.3.224.552.506.739.83M186.448 73.394l-9.544-16.53c-.532-.921-1.097-1.819-1.591-2.756-.721-1.368-.93-2.801.481-3.807 1.576-1.122 2.881-.221 3.899 1.011a32 32 0 0 1 2.794 3.866 6645 6645 0 0 1 18.701 31.457c.85 1.44 1.751 2.946 2.124 4.54a4.12 4.12 0 0 1-.831 3.278c-1.052 1.098-2.52.558-3.536-.47a14 14 0 0 1-2.086-2.716c-3.482-5.951-6.912-11.932-10.36-17.903zM218.587 129.118a3.33 3.33 0 0 1 1.119-4.637c1.726-1.001 3.831-.586 4.695.927a3.713 3.713 0 0 1-1.16 4.722 3.33 3.33 0 0 1-3.748-.054 3.3 3.3 0 0 1-.906-.958M212.767 119.233a3.34 3.34 0 0 1-.409-2.529 3.34 3.34 0 0 1 1.498-2.077c1.601-.985 3.196-.519 4.197 1.232 1.063 1.859.697 3.653-.93 4.565a3.235 3.235 0 0 1-4.356-1.191M206.259 107.429a2.89 2.89 0 0 1 1.472-3.95c1.466-.588 2.78-.347 3.604 1.132a3.167 3.167 0 0 1-1.339 4.267 2.836 2.836 0 0 1-3.737-1.44939:[\"$\",\"g\",null,{\"fill\":\"#E4D9C8\",\"clipPath\":\"url(#server-racks_svg__b)\",\"children\":[[\"$\",\"path\",null,{\"d\":\"$3f\"}],[\"$\",\"path\",null,{\"d\":\"$40\"}]]}]\n41:T42c,M153.387 37.918c-.642.435-1.268.644-2.099.39-2.077-.636-4.188-1.16-6.288-1.721-.362-.097-.733-.152-1.24-.254.017.398.018.702.046 1.003q.151.977.186 1.965c-.034 1.143-.887 1.686-1.964 1.291a6.6 6.6 0 0 1-1.13-.59 66 66 0 0 1-9.969-7.292c-.604-.544-1.137-1.133-1.196-1.976.684-1.128 1.694-1.179 2.767-.912 1.184.295 2.352.657 3.669 1.028-.194-1.042-.355-2.004-.558-2.957-.122-.57-.289-1.165.244-1.576.593-.458 1.26-.33 1.87.029 1.309.766 2.609 1.547 3.91 2.326 2.6 1.56 5.208 3.105 7.792 4.69q1.576.952 3.028 2.082c.41.324.634.883.941 1.335zM168.257 2.815c.757.17 1.338.483 1.721 1.263.958 1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z3a:[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"$41\"}]\n3b:[\"$\",\"defs\",null,{\"children\":[[\"$\",\"clipPath\",null,{\"id\":\"server-racks_svg__a\",\"children\":[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z\"}]}],[\"$\",\"clipPath\",null,{\"id\":\"server-racks_svg__b\",\"children\":[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z\"}]}]]}]\n3c:[\"$\",\"h2\",null,{\"className\":\"text-h3 md:text-h2 text-balance max-w-[588px]\",\"children\":\"So good, you’ll break things on purpose\"}]\n3d:[\"$\",\"p\",null,{\"className\":\"text-body md:text-body-lg max-w-[588px]\",\"children\":\"Ready for modern incident management? Book a call with one of our experts today.\"}]\n3e:[\"$\",\"div\",null,{\"className\":\"flex gap-4 flex-col lg:flex-row lg:gap-4\",\"children\":[[\"$\",\"div\",null,{\"className\":\"basis-1/2\",\"children\":[\"$\",\"$L42\",null,{\"src\":{\"src\":\"/_next/static/immutable/media/signup-image.1f5nktjcty_re.png\",\"width\":1176,\"height\":641,\"blurWidth\":8,\"blurHeight\":4,\"blurDataURL\":\"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAgAAAAECAYAAACzzX7wAAAAhUlEQVR42g3KSwrCMBQF0OzWiWIRTHFgoUXBQRWDKJRC16JWTfET07wkuJnHtcMDR5SF5Mko4UKmvF/O+Lie82mz4GqXca1yFnmaQJU1uvYOo2/4dC3e+oqXvuD5OEOs5BjNoYK3FtF72ECgGBD7Hr/BIpNTbFUDY74gR7BDJCI45xBCwB+DRGEIc5vtKwAAAABJRU5ErkJggg==\"},\"alt\":\"Signup image\",\"className\":\"w-full h-full object-cover rounded-lg\"}]}],[\"$\",\"div\",null,{\"className\":\"basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6\",\"children\":[[\"$\",\"div\",null,{\"className\":\"grow\",\"children\":[[\"$\",\"h3\",null,{\"className\":\"text-body-emphasis mb-2\",\"children\":\"We’d love to talk to you about\"}],[\"$\",\"ul\",null,{\"className\":\"flex flex-col gap-2 text-body-serif grow\",\"children\":[[\"$\",\"li\",\"0\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"All-in-one incident management\"]}],[\"$\",\"li\",\"1\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"Our unmatched speed of deployment\"]}],[\"$\",\"li\",\"2\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"Why we’re loved by users and easily adopted\"]}],[\"$\",\"li\",\"3\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"How we work for the whole organization\"]}]]}]]}],\"$L43\"]}]]}]\n44:I[779397,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"RequestADemoButton\"]\n45:I[379700,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/1nvovya2z75sk.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/22kzrv2brzg57.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"StartATrialButton\"]\n43:[\"$\",\"div\",null,{\"className\":\"flex justify-between items-center\",\"children\":[[\"$\",\"div\",null,{\"className\":\"w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap\",\"children\":[\"$undefined\",[\"$\",\"$L44\",null,{\"analyticsSource\":\"homepage-signup-card\",\"size\":\"lg\",\"children\":\"Get a demo\"}],[\"$\",\"$L45\",null,{\"href\":\"$undefined\",\"size\":\"lg\",\"theme\":\"tertiary\",\"analyticsSource\":\"homepage-signup-card\",\"children\":\"$undefined\"}]]}],\"$L46\"]}]\n46:[\"$\",\"div\",null,{\"className\":\"-space-x-1 hidden md:flex\",\"children\":[[[\"$\",\"$L2b\",\"Lucy Jennings\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800-jpg\",\"_type\":\"reference\"},\"crop\":{\"_type\":\"sanity.imageCrop\",\"bottom\":0.35513671874999986,\"left\":0.32833007812500015,\"right\":0.23209960937499996,\"top\":0.21847656250000017},\"hotspot\":{\"_type\":\"sanity.imageHotspot\",\"height\":0.42638671874999995,\"width\":0.4395703124999999,\"x\":0.5481152343750001,\"y\":0.43166992187500014}},\"alt\":\"Lucy Jennings\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}],[\"$\",\"$L2b\",\"Eryn Carman\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943-jpg\",\"_type\":\"reference\"}},\"alt\":\"Eryn Carman\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}],[\"$\",\"$L2b\",\"Rory Malcolm\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032-jpg\",\"_type\":\"reference\"}},\"alt\":\"Rory Malcolm\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}]],false]}]\n"])</script></body></html>