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hover:text-alarmalade-500" href="#content-top">The importance of psychological safety in incident management</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#what-is-psychological-safety">What is psychological safety?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#how-psychological-safety-fits-into-incident-management">How psychological safety fits into incident management</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#being-afraid-to-make-mistakes">Being afraid to make mistakes</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#not-wanting-to-get-involved">Not wanting to get involved</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#asking-questions">Asking questions</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#how-you-can-promote-psychological-safety">How you can promote psychological safety</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#make-it-clear-that-its-ok-to-not-have-the-answers">Make it clear that it’s OK to not have the answers</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#look-at-the-systems-not-the-individual">Look at the systems, not the individual</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#facilitate-open-communication">Facilitate open communication</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#encourage-asking-questions">Encourage asking questions</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#psychological-safety-goes-a-long-way-toward-helping-your-team-feel-supported">Psychological safety goes a long way toward helping your team feel supported</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">The importance of psychological safety in incident management</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/team">incident.io</a></span></div><div class="text-body-sm text-content-secondary">May 13, 2024<span> — <!-- -->8 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-psychological-safety-in-incident-management" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 128w, 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/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F63e8830d550dddb3d3c4abbfc740452adf75f09a-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">When an incident strikes, it often brings a whirlwind of stress for everyone involved—from the teams directly handling the issue to the stakeholders making crucial decisions. Imagine support teams on high alert, customers anxiously awaiting resolutions, and <a href="https://incident.io/blog/finding-the-common-ground-with-executives-in-incidents" target="_blank" rel="noopener noreferrer" class="">executives probing for answers</a> to steer the company through turbulent times.</p><p class="">This mounting pressure can make a challenging situation nearly unmanageable, especially when faced with problems that are new or unexpected.</p><p class="">Under such conditions, the importance of psychological safety becomes starkly apparent. Psychological safety, or the assurance that one can speak up, ask questions, and admit mistakes without fear of repercussion, is critical for effective incident management.</p><p class="">Without this foundational safety, not only does the stress intensify for those directly managing the incident, but a domino effect also threatens to destabilize other aspects of organizational health.</p><p class="">Here, we’re going to talk through the importance of psychological safety in managing incidents.</p><h2 id="what-is-psychological-safety" class=""><a class="heading-link" href="#what-is-psychological-safety"><span class="icon icon-link"></span></a>What is psychological safety?</h2><p class="">While it may sound like a term lifted straight out of a Psychology 101 university course, psychological safety does have an important role to play within engineering teams.</p><p class="">But first, some context.</p><p class="">Invented by psychologist Carl Rogers in the 1950s, the term first made its rounds in industries such as manufacturing and aerospace. As time went on, it started to be applied more generally as a way to better promote organizational learning.</p><p class="">Eventually, the term was popularized by Harvard professor Amy Edmondson in her book <em>Right Kind of Wrong: The Science of Failing Well, </em>who defined psychological safety as: </p><figure class="not-prose !my-6 mx-auto pl-6 text-gray-900 text-xl border-l-2 border-orange-600 sm:text-2xl"><svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M25.983 17.068h5.608V28H19.605V15.617c0-4.834 1.356-8.626 4.069-11.378C26.459 1.413 30.234 0 35 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Zm-19.605 0h5.608V28H0V15.617C0 10.784 1.356 6.992 4.069 4.24 6.854 1.413 10.629 0 15.395 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Z" fill="currentColor"></path></svg><blockquote class="mt-4 text-gray-900 whitespace-pre-line">A belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes, and that the team is safe for interpersonal risk-taking.</blockquote></figure><p class="">If you’re reading this and thinking back to some uncomfortable moments, you wouldn’t be alone. Far too often, folks are judged and criticized for incidents, leading to an environment where they’re fearful to speak up. Instead of focusing on doing their <em>best</em> work, they worry more about not messing up.</p><h2 id="how-psychological-safety-fits-into-incident-management" class=""><a class="heading-link" href="#how-psychological-safety-fits-into-incident-management"><span class="icon icon-link"></span></a>How psychological safety fits into incident management</h2><p class="">Above all, a lack of psychological safety is completely at odds with a culture of incident response that promotes deep learning and <a href="https://incident.io/hubs/post-mortem/blameless-post-mortems" target="_blank" rel="noopener noreferrer" class="">blamelessness</a>. If responders are being expected to do their best work, psychological safety <em>has</em> to be a value instilled from day one.</p><p class="">Put bluntly, the impact of ignoring this can be a significant blocker to good incident response.</p><h3 id="being-afraid-to-make-mistakes" class=""><a class="heading-link" href="#being-afraid-to-make-mistakes"><span class="icon icon-link"></span></a>Being afraid to make mistakes</h3><p class="">If individuals are used to being singled out as the <em>cause</em> of an incident, you’re going to have challenges across the whole <a href="https://incident.io/blog/what-is-the-incident-response-process" target="_blank" rel="noopener noreferrer" class="">incident lifecycle</a>. Whether it’s people underreporting issues, feeling too anxious to go <a href="https://incident.io/on-call" target="_blank" rel="noopener noreferrer" class="">on call</a>, or actively sidestepping important but high-risk work, it’s not a great place to be.</p><p class="">Unfortunately, this practice is still relatively commonplace, particularly if teams are accustomed to looking for singular root causes rather than understanding the (often many!) contributing factors. The former, whether intentionally or not, tends to single individuals as opposed to a broader system as the reason for an incident.</p><p class="">Ultimately this can lead to blame, which isn’t conducive to learning or morale.</p><div class="callout"><h2 class=""><a class="heading-link" href="#undefined"><span class="icon icon-link"></span></a>Root cause vs contributing factors</h2><p class="">The idea of root cause plays a significant role in this conversation. While it&#x27;s a method that aims to zero in on the specific triggers of an incident, it&#x27;s a bit of an old-school approach, primarily because looking for <em>root</em> causes tends to lead to shallower incident analysis.</p><p class="">And, as a result, you might end up considering the person pushing the change to production as a “root” cause, but looking deeper will reveal many contributors that allowed it to happen.</p><p class="">In short, it’s not a “root” at all, and what could have been blame directed at an individual might be better considered a problem with a process that allowed the issue to take place.</p><p class="">Today, we think it makes sense to look at contributing factors, some of which will be things people did or didn’t do, and some which will be environmental, process, or systems related.</p></div><h3 id="not-wanting-to-get-involved" class=""><a class="heading-link" href="#not-wanting-to-get-involved"><span class="icon icon-link"></span></a>Not wanting to get involved</h3><p class="">Effective incident response depends on team members who are empowered to propose solutions without fear. </p><p class="">Ensuring psychological safety—whether during regular work hours or on-call shifts—is crucial for making responders feel confident in their approach to problem-solving.</p><p class="">However, if the workplace culture punishes individuals for not resolving issues swiftly, it can dampen overall enthusiasm and commitment to the incident response process.</p><p class="">Moreover, in the midst of an incident, it is common to implement quick fixes that may not be ideal but are necessary at the moment. If team members face repercussions for these emergency measures, it may cause hesitation in future situations, with responders delaying action in search of &quot;perfect&quot; solutions.</p><h3 id="asking-questions" class=""><a class="heading-link" href="#asking-questions"><span class="icon icon-link"></span></a>Asking questions</h3><p class="">The same goes for asking questions.</p><p class="">Particularly for new joiners and folks with less domain knowledge, questions are a critical part of continuous learning and development. If there’s precedent for making folks who ask questions feel lesser-than, you’re creating a culture of shame and, ultimately, a more mistake-prone team.</p><p class="">What happens when you make more mistakes? You have more incidents that were wholly preventable.</p><h2 id="how-you-can-promote-psychological-safety" class=""><a class="heading-link" href="#how-you-can-promote-psychological-safety"><span class="icon icon-link"></span></a>How you can promote psychological safety</h2><p class="">Creating a &quot;psychologically safe&quot; organization isn&#x27;t something you can implement overnight. </p><p class="">It takes time and effort to <a href="https://incident.io/blog/building-a-culture-of-incident-response" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">establish this kind of culture</span></a>. But when everyone feels seen and supported, your organization can truly thrive. Here’s a few things you can do to get one step closer to this.</p><h3 id="make-it-clear-that-its-ok-to-not-have-the-answers" class=""><a class="heading-link" href="#make-it-clear-that-its-ok-to-not-have-the-answers"><span class="icon icon-link"></span></a>Make it clear that it’s OK to not have the answers</h3><p class="">First up, asking for help!</p><p class="">Just because someone is deemed ready to be on-call, or in an <a href="https://incident.io/blog/on-call-rotation-best-practices" target="_blank" rel="noopener noreferrer" class="">incident handling rotation</a> doesn’t mean that they will always have the answers. Not knowing how to debug, diagnose and resolve an issue is a totally normal and expected part of the responsibility.</p><figure class="not-prose !my-6 mx-auto pl-6 text-gray-900 text-xl border-l-2 border-orange-600 sm:text-2xl"><svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M25.983 17.068h5.608V28H19.605V15.617c0-4.834 1.356-8.626 4.069-11.378C26.459 1.413 30.234 0 35 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Zm-19.605 0h5.608V28H0V15.617C0 10.784 1.356 6.992 4.069 4.24 6.854 1.413 10.629 0 15.395 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Z" fill="currentColor"></path></svg><blockquote class="mt-4 text-gray-900 whitespace-pre-line">If someone brings something up, listen to them. You want to create a culture where responders feel like they can bring their best selves to work every day, ideas and feedback included. </blockquote></figure><p class="">Making it clear that this is OK is crucial to building an environment where folks feel comfortable and supported. Part of this is making it clear what the next steps are for escalations, including which <a href="https://incident.io/incident-response-slack" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response tools</span></a> to use.</p><p class="">Anyone responding to incidents shouldn’t not be afraid or dissuaded from paging folks when they don’t know how to address it.</p><p class="">Doing this creates safety nets for everyone and ensures that incidents get resolved by the people who are best equipped to respond to them, and no one is shamed for not knowing the answer.</p><h3 id="look-at-the-systems-not-the-individual" class=""><a class="heading-link" href="#look-at-the-systems-not-the-individual"><span class="icon icon-link"></span></a>Look at the systems, not the individual</h3><p class="">For teams that are accustomed to root cause analyses, trying to adopt a contributing factor framework can really help here. When trying to figure out how to prevent repeat incidents, follow <a href="https://incident.io/blog/incident-management-best-practices-2026" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident management best practices</span></a> and hone in on what systems, processes or infrastructure allowed it to happen.</p><h3 id="facilitate-open-communication" class=""><a class="heading-link" href="#facilitate-open-communication"><span class="icon icon-link"></span></a>Facilitate open communication</h3><p class="">If someone brings something up, listen to them. You want to create a culture where responders feel like they can bring their best selves to work every day, ideas and feedback included. </p><p class="">Especially during forums like <a href="https://incident.io/blog/a-guide-to-post-mortem-meetings" target="_blank" rel="noopener noreferrer" class="">post-mortem meetings</a>, encouraging an open dialogue can go a long way towards making everyone feel acknowledged—and ultimately, allow you to build a better, more resilient product.</p><h3 id="encourage-asking-questions" class=""><a class="heading-link" href="#encourage-asking-questions"><span class="icon icon-link"></span></a>Encourage asking questions</h3><p class="">While asking questions can be awkward at times, it really can make a big difference. </p><p class="">Chances are, someone else was thinking of the same question but were also too afraid to ask. Leading by example helps a lot. Lean on your more tenured engineers to lead the charge here. If folks see that tenured employees are openly asking questions, they are that much more likely to ask questions themselves.</p><h2 id="psychological-safety-goes-a-long-way-toward-helping-your-team-feel-supported" class=""><a class="heading-link" href="#psychological-safety-goes-a-long-way-toward-helping-your-team-feel-supported"><span class="icon icon-link"></span></a>Psychological safety goes a long way toward helping your team feel supported</h2><p class="">Creating a culture with psychological safety is not something that happens in the background—it’s an ongoing, iterative process that’s truly never finished. </p><p class="">But that doesn’t mean it’s not worth the effort!</p><p class="">By putting systems and processes in place to ensure that all of your teams feel supported, you enable them to do their best work. When people know that their mistakes won’t be held against them, that they can ask questions when necessary, and that they can ask for help without repercussions, you remove an undue burden on them.</p><p class="">Everyone comes to work trying to do their best, and when you create a culture of psychological safety, you allow them to do just that.</p><p class=""></p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 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59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">See related articles</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="9b7a1bb4-0489-48e8-b4ee-ac96c270438f" class="group flex flex-col" href="/blog/dealing-with-alert-fatigue-head-on"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="How to deal with alert fatigue head-on" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc6bbb44c1c9218b2a0ddb3924e0415fd58b17bdc-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">How to deal with alert fatigue head-on</h3><p class="text-body-sm line-clamp-2">Alert fatigue is a real issue that affects people holding the pager. Here, we explain how you can address it proactively before it spirals into a bigger issue.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">March 13, 2024</div></div></div></a><a id="imported-blog-2023-02-27-game-day-index-md" class="group flex flex-col" href="/blog/game-day"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Game Day: Stress-testing our response systems and processes" loading="lazy" width="5472" height="3072" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1a995b948462d79b3fff70b11e79439f423ba3c1-5472x3072.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1a995b948462d79b3fff70b11e79439f423ba3c1-5472x3072.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Game Day: Stress-testing our response systems and processes</h3><p class="text-body-sm line-clamp-2">Improving the way we respond to larger, more complex incidents.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Rory Bain" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F03152b7eec852151f760e893d865963694542181-500x500.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F03152b7eec852151f760e893d865963694542181-500x500.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F03152b7eec852151f760e893d865963694542181-500x500.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Rory Bain</span><div class="text-body-sm-emphasis text-content-tertiary grow">+</div></span><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Sam Starling" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa55f7179038f1b76d74c54ea788fd85024ea657e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa55f7179038f1b76d74c54ea788fd85024ea657e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa55f7179038f1b76d74c54ea788fd85024ea657e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Sam Starling</span></span></div><div class="text-body-sm text-content-secondary">February 27, 2023</div></div></div></a><a id="8160aec8-9e1a-444d-9d14-ff98ab41cacc" class="group flex flex-col" href="/blog/live-event-recap-humanizing-the-on-call-experience"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Live event recap: Humanizing the on-call experience" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4185ada84b0bc0b3b44baa2a17210f3ba2a8e768-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4185ada84b0bc0b3b44baa2a17210f3ba2a8e768-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4185ada84b0bc0b3b44baa2a17210f3ba2a8e768-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Live event recap: Humanizing the on-call experience</h3><p class="text-body-sm line-clamp-2">We recently hosted the live event On-call as it should be, present and future. Now, you can read the high-level overview in addition to watching the full recording.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">May 2, 2024</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></section><hr class="h-px w-full border-stroke-primary dark:border-stroke-invert max-w-[1192px] mx-auto"/><section class=""><div class="mx-auto flex 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1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>How we work for the whole organization</li></ul></div><div class="flex justify-between items-center"><div class="w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 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