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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-15/">SRE Weekly Issue #15</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-15/">March 20, 2016</a>
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<a href="https://sreweekly.com/sre-weekly-issue-15/" title="Permalink to SRE Weekly Issue #15" class="email_only">View on sreweekly.com</a>
<p>A packed issue this week with a really exciting discovery/announcement up top. Thanks to all of the awesome folks on <a href="https://signup.hangops.com">the hangops slack</a> and especially #incident_response for tips, feedback, and general awesomeness. </p>
<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://github.com/Operations-Incident-Board/Postmortem-Report-Reviews/blob/master/0000-charity-welcome-doc.md" target="_blank">Operations-Incident-Board/Postmortem-Report-Reviews · GitHub</a></div>
<div class="sreweekly-description">I&#8217;m so excited about this! A group of folks, some of whom I know already and the rest of whom I hope to know soon, have started the <a href="https://github.com/Operations-Incident-Board/OIB">Operations Incident Board</a>. The goal is to build up a center of expertise in incident response that organizations can draw on, including peer review of postmortem drafts.</p>
<p>They&#8217;ve also started the Postmortem Report Reviews project, in which contributors submit &#8220;book reports&#8221; on incident postmortems (both past and current). PRs with new reports are welcome, and I hope you all will consider writing at least one. I know I will!</p>
<p> This is exactly the kind of development I was hoping to see in SRE and I couldn&#8217;t be happier. I look forward to supporting the OIB project however I can, and I&#8217;ll be watching them closely as they get organized. Good luck and great work, folks!</p>
<p><em><small>Thanks to Charity Majors for pointing OIB out to me.</small></em></div>
</p>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://github.com/Operations-Incident-Board/Postmortem-Report-Reviews/blob/master/2016-03-07-gabinante-AWS-EBS-2011.md" target="_blank">OIB Postmortem Report: AWS EBS outage April 21st-April 24th 2011</a></div>
<div class="sreweekly-description">Here&#8217;s a postmortem report from Gabe Abinante covering the epic EBS outage if 2011. It&#8217;s a nice summary with a few links to further reading on how Netflix and Twilio dodged impact through resilient design. Heroku, my employer (though not at the time), on the other hand, had a <a href="https://status.heroku.com/incidents/151">pretty rough time</a>.</div>
</p>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://www.infoq.com/news/2016/03/chaos-testing-microservices" target="_blank">Chaos Testing of Microservices</a></div>
<div class="sreweekly-description">A nice summary of a talk on Chaos Engineering given at QCon by Rachel Reese.</div>
</p>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://victorops.com/blog/on-call-doesnt-suck/" target="_blank">True Story: On-call Doesn&#039;t Have to Suck</a></div>
<div class="sreweekly-description">One engineer&#8217;s guide to becoming comfortable with being on call, and some tips on how to get there.</div>
</p>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://www.sowetanlive.co.za/news/2016/03/14/human-error-ineffective-communication-led-to-denver-train-crash" target="_blank">Human error, ineffective communication led to Denver train crash</a></div>
<div class="sreweekly-description">Another &#8220;human error&#8221; story, about a recently released report on a 2015 train crash. Despite the article&#8217;s title, I feel like it primarily tells a story of a whole bunch of stuff that went wrong that was unrelated to the driver&#8217;s errors.</div>
</p>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://dzone.com/articles/logging-yourself-to-death" target="_blank">Logging Yourself to Death</a></div>
<div class="sreweekly-description">A nice little analysis of a customer&#8217;s sudden performance nosedive. It turned out that support had had them turn on debug logging and forgot to tell them to turn it off.</div>
</p>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://www.wirelessweek.com/news/2016/03/network-outages-costing-operators-20b-annually" target="_blank">Network Outages Costing Operators $20B Annually</a></div>
<div class="sreweekly-description">In this case, the outages in question pertain to wireless phone operators. I wonder if Telstra was one of the companies surveyed.</div>
</p>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://news.softpedia.com/news/network-admin-sabotages-isp-s-network-after-getting-fired-now-faces-jail-501933.shtml" target="_blank">Network Admin Sabotages ISP&#039;s Network After Getting Fired, Now Faces Jail</a></div>
<div class="sreweekly-description">Reliability risk #317: failing to invalidate credentials held by departing employees, especially when they&#8217;re fired.</p>
<p>Say&#8230; wouldn&#8217;t it be neat to start a Common Reliability Risks Database or something? </p></div>
</p>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://blog.automic.com/the-devops-emperor-has-no-clothes-when-devops-is-defunct" target="_blank">The DevOps Emperor has no Clothes – when DevOps is DeFunct</a></div>
<div class="sreweekly-description">As the title suggests, this opinion piece calls into question DevOps as a panacea solution. Some organizations can&#8217;t afford the risk involved in continuous delivery, because they can&#8217;t survive even a minor outage that can be rolled back/forward quickly. These same organizations probably also can&#8217;t avail themselves of chaos engineering &#8212; at least not in production.</p>
<blockquote><p>Fail fast and roll forward simply aren’t sustainable in many of today’s most core business applications such as banking, retail, media, manufacturing or any other industry vertical.</p></blockquote>
<p><small><em>Thanks to Devops Weekly for this one.</em></small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="http://status.datadoghq.com/incidents/7t1dnmbhrxk2">Datadog</a>
<li><a href="http://www.huffingtonpost.co.uk/entry/tinder-down-twitter-reaction-jokes_uk_56e7e741e4b096ed3adc41d2">Tinder</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<p>Predictable hilarity ensued on Twitter.</p>
</ul>
<li><a href="https://status.hipchat.com/">HipChat Status</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<p>Atlassian&#8217;s HipChat has had a rocky week with several outages. They posted an <a href="https://blog.hipchat.com/2016/03/18/update-this-week/">initial description</a> of the problems and a promise of a detailed postmortem soon.</p>
<p><em><small>Thanks to dbsmasher on hangops #incident_response for the tip on this one.</small></em></p>
</ul>
<li><a href="http://www.techweekeurope.co.uk/cloud/data-centre-outage-ticket-source-188155">Data Centre Outage Causes Drama For Theatre Ticket Seller</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<p>A switch failure takes out a ticket sales site. It&#8217;s interesting how many companies try to become ops companies. I hope we see that kind of practice diminish in favor of increased adoption of PaaS/IaaS.</p>
</ul>
<li><a href="http://m.thenewdaily.com.au/news/2016/03/18/telstra-free-days-free-helpful/">Telstra</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<p>Another major outage for Telstra, and they&#8217;re offering another free data day. Perhaps this time they&#8217;ll top 2 petabytes. This article describes the troubles people saw during the last free data day including slow speeds and signal drops.</p>
</ul>
<li><a href="https://status.squarespace.com/incidents/33d870j1ymcj">Squarespace</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<p>Water main break in their datacenter.</p>
<p><em><small>Thanks to stonith on hangops #incident_response.</small></em></p>
</ul>
</ul>
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