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<header class="entry-header cf">
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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-270/">SRE Weekly Issue #270</a></h1>
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<div class="entry-date" itemprop="datePublished" >
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<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-270/">May 16, 2021</a>
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<a href="https://sreweekly.com/sre-weekly-issue-270/" title="Permalink to SRE Weekly Issue #270" class="email_only">View on sreweekly.com</a>
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<div class="sreweekly-sponsor-message" style="border: 1px solid #b0b0b0; padding-left: 1rem; padding-right: 1rem; width: 80%; align: center; margin: 2rem auto 2rem auto;">
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<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, StackHawk:</h2>
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<p>APIs are not only the backbone of modern application architecture, but they are also a key part of security. Discover what API security testing is, how it works, and get started using API security tools<br />
|
||
<a href="http://sthwk.com/API-security">http://sthwk.com/API-security</a></p>
|
||
</div>
|
||
<h2>Articles</h2>
|
||
<div class="sreweekly-entry">
|
||
<div class="sreweekly-title"><a href="https://mads-hartmann.com/sre/2021/05/14/thundering-herd.html" target="_blank">Thundering herds, noisy neighbours, and retry storms</a></div>
|
||
<div class="sreweekly-description">
|
||
<p>This is an in-progress document about the kinds of patterns we see or use when designing systems. The author warned me that it’s a work in progress and maybe not ready for prime-time, but I think this is <em>exactly</em> the time when I should get it in front of your eyes.</p>
|
||
<blockquote><p>I’d love your help growing this list. If you know of a name that is missing from the list please send me a tweet with the name and a short description of it and I’ll include it in the list with a link to your tweet</p></blockquote>
|
||
<p><small>Mads Hartmann</small></p>
|
||
</div>
|
||
</div>
|
||
<div class="sreweekly-entry">
|
||
<div class="sreweekly-title"><a href="https://downtimeproject.com/" target="_blank">The Downtime Project</a></div>
|
||
<div class="sreweekly-description">
|
||
<p>Whoa, a podcast dedicated to picking apart public incident postings! I love this, because there’s a lot that’s left to shorthand, and a live conversation is a great way to flesh it out.</p>
|
||
<p><small>Tom Kleinpeter and Jamie Turner</small></p>
|
||
</div>
|
||
</div>
|
||
<div class="sreweekly-entry">
|
||
<div class="sreweekly-title"><a href="https://www.abc.net.au/news/2021-05-07/sa-health-unsure-of-patient-impact-of-medication-dosage-bungle/100122958" target="_blank">Health boss unsure how many hospital patients were overdosed due to Windows upgrade</a></div>
|
||
<div class="sreweekly-description">
|
||
<p>There’s a really interesting undercurrent in this story about resilience. Nurses can catch these kinds of errors, but this just one layered protection among many. If the system is reduced to relying on that second-layer defense, the overall resilience is diminished.</p>
|
||
<p><small>Daniel Keane — ABC News</small></p>
|
||
</div>
|
||
</div>
|
||
<div class="sreweekly-entry">
|
||
<div class="sreweekly-title"><a href="https://www.itproportal.com/features/have-you-ever-seen-a-car-crash-test-thats-chaos-engineering/" target="_blank">Have you ever seen a car crash test? That’s Chaos Engineering</a></div>
|
||
<div class="sreweekly-description">
|
||
<blockquote><p>Of course, before reaching this stage, all of the pieces are tested in isolation. But until they’re all put together, it’s almost impossible to predict the behavior of the finished product during an accident.</p></blockquote>
|
||
<p><small> Mikolaj Pawlikowski</small></p>
|
||
</div>
|
||
</div>
|
||
<div class="sreweekly-entry">
|
||
<div class="sreweekly-title"><a href="https://techbeacon.com/enterprise-it/4-attributes-great-site-reliability-engineer" target="_blank">4 attributes of a great site reliability engineer</a></div>
|
||
<div class="sreweekly-description">
|
||
<p>The attributes discussed are:</p>
|
||
<blockquote>
|
||
<ul>
|
||
<li>Problem solving</li>
|
||
<li>Awareness building</li>
|
||
<li>Collaboration</li>
|
||
<li>Empathy</li>
|
||
</ul>
|
||
</blockquote>
|
||
<p><small>Jayne Groll</small></p>
|
||
</div>
|
||
</div>
|
||
<div class="sreweekly-entry">
|
||
<div class="sreweekly-title"><a href="https://enterprisersproject.com/article/2021/5/site-reliability-engineer-sre-how-hire" target="_blank">How to hire Site Reliability Engineers (SREs): 5 top qualities</a></div>
|
||
<div class="sreweekly-description">
|
||
<p>Wait, more attributes? Oh, and by the same author, too:</p>
|
||
<blockquote>
|
||
<ul>
|
||
<li>“Great SREs have a passion for high-quality automation.”</li>
|
||
<li>“A great SRE ensures SLOs (Service Level Objectives) are set at correct boundaries of service; […]”</li>
|
||
<li>Prize Communication.</li>
|
||
<li>Look for longer-term support experience.</li>
|
||
<li>Look for a person that demonstrates empathy.</li>
|
||
</ul>
|
||
</blockquote>
|
||
<p><small>Jayne Groll</small></p>
|
||
</div>
|
||
</div>
|
||
<div class="sreweekly-entry">
|
||
<div class="sreweekly-title"><a href="https://www.infoq.com/articles/site-reliability-engineering-mobile-apps/" target="_blank">Site Reliability Engineering for Native Mobile Apps </a></div>
|
||
<div class="sreweekly-description">
|
||
<p>This one explore the application of SRE principles to mobile app design.</p>
|
||
<p><small>Abhijith Krishnappa</small></p>
|
||
</div>
|
||
</div>
|
||
<div class="sreweekly-entry">
|
||
<div class="sreweekly-title"><a href="https://www.squadcast.com/blog/choosing-slos-that-users-need-not-the-ones-you-want-to-provide" target="_blank">Choosing SLOs that users need, not the ones you want to provide</a></div>
|
||
<div class="sreweekly-description">
|
||
<p>This two-part series uses a narrative case study format to show how SLOs can be misleading. You might have great numbers, but what are the numbers actually measuring?</p>
|
||
<p><small>Adam Hammond — Squadcast</small></p>
|
||
</div>
|
||
</div>
|
||
<h2>Outages</h2>
|
||
<ul class="sreweekly-outages">
|
||
<li><a href="https://www.yahoo.com/news/cyber-attack-shuts-down-top-053459170.html">A major US oil pipeline</a>
|
||
<ul class="sreweekly-outage">
|
||
<li class="sreweekly-outage">The pipeline was targeted by a ransomware attack.</li>
|
||
</ul>
|
||
</li>
|
||
<li><a href="https://www.usatoday.com/story/tech/2021/05/12/gasbuddy-app-down-colonial-pipeline-cyberattack/5053732001/">GasBuddy</a>
|
||
<ul class="sreweekly-outage">
|
||
<li class="sreweekly-outage">This app for finding gasoline prices seems to have been impacted by a flood of user traffic driven by the US oil pipeline outage. In fact, their front page seems to be very slow for me as I write this.</li>
|
||
</ul>
|
||
</li>
|
||
<li><a href="https://help.salesforce.com/articleView?id=000358392&type=1&mode=1">Salesforce</a>
|
||
<ul class="sreweekly-outage">
|
||
<li class="sreweekly-outage">The outage was widespread and even affected their <a href="https://trust.salesforce.com">status page</a>.</li>
|
||
</ul>
|
||
</li>
|
||
<li><a href="https://www.express.co.uk/life-style/science-technology/1434497/ebay-down-not-working-embarrassing-error-message">eBay</a></li>
|
||
<li><a href="https://www.itnews.com.au/news/microsoft-outlook-hit-by-worldwide-email-visibility-issues-564434">Microsoft Outlook</a></li>
|
||
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|
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