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Focus on robust testing and quality assurance</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#2-implement-incremental-and-controlled-deployments">2. Implement incremental and controlled deployments</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#3-use-monitoring-and-observability-tools">3. Use monitoring and observability tools</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#4-perform-post-deployment-validation">4. Perform post-deployment validation</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#5-foster-a-culture-of-continuous-learning-and-improvement">5. Foster a culture of continuous learning and improvement:</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#incidents-will-happen-incidentio-can-help-you-navigate-them">Incidents will happen: incident.io can help you navigate them</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">Driving successful change: Understanding DORA&#x27;s Change Failure Rate metric</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/luis">Luis Gonzalez</a></span></div><div class="text-body-sm text-content-secondary">July 5, 2023<span> — <!-- -->11 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-dora-metrics-change-failure-rate" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa026767e261a2e3b7d1e6a13c911a10c216bfef7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">Change is a meaningful part of growth.</p><p class="">While I’m not here to get into a philosophical conversation, generally speaking, change is both necessary and good – it’s how we advance as organizations and continue to delight our customers.</p><p class="">Shipping iterations of features. Going live with a brand-new product. These are all cause for celebration!</p><p class="">But sometimes, despite our best efforts, changes don’t go as planned, and you’re left scrambling for resolution when you’re strapped for resources. And assuming you’re in the world of SRE or DevOps, this is probably hitting close to home for you.</p><p class="">You ship a bug fix, but that deployment results in an incident that raises a five-alarm fire. Change in this case? Not so good.</p><p class="">This is, unfortunately, where Change Failure Rate comes in. And in the end, understanding the success rate of changes is <em>crucial</em> for optimizing your development, testing, and deployment processes.</p><p class="">So in this article, I’ll dive into this vital DORA metric, detail its benchmarks, and provide practical insights to help you drive more frequent successful changes. I’ll also explain how incident.io can help you meaningfully improve your response processes when, inevitably, a change results in an incident.</p><div class="callout"><p class="">💭 This article is part of our series on DORA metrics. Here are some links to the rest:</p><ul><li><a href="https://incident.io/hubs/dora/dora-metrics" target="_blank" rel="noopener noreferrer" class="">DORA overview</a></li><li><a href="https://incident.io/hubs/dora/dora-metrics-mean-lead-time-for-changes" target="_blank" rel="noopener noreferrer" class=""><a class="">Mean Lead Time for Changes</a></a></li><li><a href="https://incident.io/hubs/dora/dora-metrics-deployment-frequency" target="_blank" rel="noopener noreferrer" class="">Deployment Frequency</a></li><li><a href="https://incident.io/hubs/dora/dora-metrics-time-to-restore-service" target="_blank" rel="noopener noreferrer" class="">Time to Restore Service</a></li></ul></div><h2 id="what-is-change-failure-rate" class=""><a class="heading-link" href="#what-is-change-failure-rate"><span class="icon icon-link"></span></a>What is Change Failure Rate?</h2><p class="">Imagine you’ve just deployed a shiny new feature, say a <a href="https://incident.io/catalog" target="_blank" rel="noopener noreferrer" class="">Catalog</a>. But a few hours after it goes live, you get a Datadog alert that triggers an incident.</p><p class="">It’s an issue with the Catalog you just shipped!</p><p class="">This is Change Failure Rate in practice. But by definition, it measures the percentage of changes that result in incidents or service disruptions.</p><p class=""></p><div><div class="rawhtml"><center><b>Change -> Datadog alert -> incident</b></center></div></div><p class="">By keeping tabs on this metric, teams can gain valuable insights into the efficacy of their entire software development lifecycle, from development through testing and on to deployment.</p><h2 id="ok-how-do-i-calculate-it" class=""><a class="heading-link" href="#ok-how-do-i-calculate-it"><span class="icon icon-link"></span></a>OK, how do I calculate it?</h2><p class="">Change Failure Rate is calculated as the number of failed changes as a proportion of the total changes implemented over a specific period. It’s often expressed as a percentage to keep things simple.</p><p class="">Here’s what that formula looks like:</p><div><div class="rawhtml"><center><b>Change Failure Rate = (Number of Failed Changes / Total Number of Changes) * 100</b></center></div></div><h2 id="why-should-i-bother-keeping-tabs-on-this" class=""><a class="heading-link" href="#why-should-i-bother-keeping-tabs-on-this"><span class="icon icon-link"></span></a>Why should I bother keeping tabs on this?</h2><p class="">Generally speaking, having a low Change Failure Rate shows that your organization is effectively managing and implementing changes with minimal disruptions and issues. </p><p class="">On the other hand, a high Change Failure Rate might suggest that your process for introducing changes needs improvement, such as better testing, documentation, or communication. I’ll get into this in a bit.</p><h2 id="how-to-benchmark-your-change-failure-rate" class=""><a class="heading-link" href="#how-to-benchmark-your-change-failure-rate"><span class="icon icon-link"></span></a>How to benchmark your Change Failure Rate</h2><p class="">DORA helpfully provides benchmarks for Change Failure Rate, letting teams gauge their performance, identify performance gaps, and highlight any areas for improvement.</p><p class="">Here are the benchmarks based on the calculations I shared above:</p><ul><li><strong>Elite performers</strong>: Less than 5%</li><li><strong>High performers</strong>: Between 5% and 15%</li><li><strong>Medium performers</strong>: Between 15% and 45%</li><li><strong>Low performers</strong>: More than 45%</li></ul><p class="">As is the case with all DORA metrics, it&#x27;s important to note that these benchmarks can vary based on factors such as the complexity of your systems, the maturity of your organization, and the nature of the changes being implemented.</p><h2 id="how-you-can-optimize-your-processes-to-improve-your-change-failure-rate" class=""><a class="heading-link" href="#how-you-can-optimize-your-processes-to-improve-your-change-failure-rate"><span class="icon icon-link"></span></a>How you can optimize your processes to improve your Change Failure Rate</h2><p class="">At this point, you may be wondering, “how can I reduce the number of incidents caused by new changes?”</p><p class="">Well, reducing your Change Failure Rate requires a few things, namely a proactive approach to change management and a cultural shift toward focusing on continuous improvement.<br/></p><p class="">With that said, here are five practical strategies to optimize your change management processes and examples of how to implement each.</p><h3 id="1-focus-on-robust-testing-and-quality-assurance" class=""><a class="heading-link" href="#1-focus-on-robust-testing-and-quality-assurance"><span class="icon icon-link"></span></a>1. Focus on robust testing and quality assurance</h3><p class="">First things first, if you want to ensure a successful change implementation, it’s important to invest in comprehensive testing and quality assurance processes upfront. This means using various testing techniques and tools to identify and address potential issues <em>before</em> deploying changes to the production environment. Here are some examples of testing approaches:</p><p class=""><strong>Automated Testing</strong>: Consider using frameworks like Selenium or Jest to run tests on software applications automatically before shipping them out. For instance, when a developer makes changes to a feature, automated tests can verify if the core functionalities of the application still work as intended, which can save you from the headache of responding to related incidents after the fact.</p><p class=""><strong>Regression Testing</strong>: Whenever a new change is introduced, conduct regression testing to ensure that previously functional aspects of the application have not been adversely affected. This way, you can catch unintended side effects that might have been introduced during the development process.</p><h3 id="2-implement-incremental-and-controlled-deployments" class=""><a class="heading-link" href="#2-implement-incremental-and-controlled-deployments"><span class="icon icon-link"></span></a>2. Implement incremental and controlled deployments</h3><p class="">Instead of deploying all changes at once, it’s a good idea to implement an incremental and controlled deployment strategy. This approach involves releasing changes gradually in smaller batches to specific segments of users or systems. Two common techniques for controlled deployments are:</p><p class=""><strong>Feature Flags</strong>: Also known as feature toggles, feature flags allow you to enable or disable specific features in real time without redeploying the entire application. By controlling the rollout of features to specific user groups, you can minimize the impact of potential failures and incidents.</p><p class=""><strong>Canary Deployments</strong>: In a canary deployment, a small percentage of users receive the new changes first, while the rest continue using the existing version. This allows you to monitor the performance and behavior of the new version in a real-world scenario before fully deploying it. With canary deployments, the change might still fail, but the blast radius is drastically reduced.</p><h3 id="3-use-monitoring-and-observability-tools" class=""><a class="heading-link" href="#3-use-monitoring-and-observability-tools"><span class="icon icon-link"></span></a>3. Use monitoring and observability tools</h3><p class="">To detect and respond to incidents quickly, you should lean on dedicated monitoring and observability software like Datadog or Sentry. These tools provide real-time insights into the health and performance of your systems during and after deployments. Some examples of features that monitoring and observability tools might enable include:</p><p class=""><strong>Application Performance Monitoring (APM)</strong>: Helps collect data on application performance metrics, such as response times, error rates, and resource utilization. This data helps you pinpoint performance bottlenecks and potential issues.</p><p class=""><strong>Log Analysis</strong>: Lets you analyze log data generated by your applications and infrastructure to identify anomalies and errors. Logging can help you understand the sequence of events leading up to a failure and assist in diagnosing the root cause.</p><h3 id="4-perform-post-deployment-validation" class=""><a class="heading-link" href="#4-perform-post-deployment-validation"><span class="icon icon-link"></span></a>4. Perform post-deployment validation</h3><p class="">Improving your change management isn’t exclusively a pre-deployment exercise. <em>After</em> deploying changes, it&#x27;s crucial to validate their success and functionality. Post-deployment validation involves monitoring service levels (potentially leaning on SLOs) and collecting user feedback to ensure changes are working as intended. Some examples of validation practices include:</p><p class=""><strong>Monitoring KPIs</strong>: Continuously monitor essential performance metrics, such as response times, conversion rates, and error rates, to ensure that the changes have not negatively impacted critical aspects of your application or service.</p><h3 id="5-foster-a-culture-of-continuous-learning-and-improvement" class=""><a class="heading-link" href="#5-foster-a-culture-of-continuous-learning-and-improvement"><span class="icon icon-link"></span></a>5. Foster a culture of continuous learning and improvement:</h3><p class="">To truly reduce the Change Failure Rate, it&#x27;s crucial to promote a culture of continuous learning and improvement within your organization. If you accept that things will fail some of the time, then investing in robust feedback and learning loops is a great way to get value for money! Encouraging collaboration, openness, and <a href="https://incident.io/blog/learning-from-incidents-is-not-the-goal" target="_blank" rel="noopener noreferrer" class="">learning from past incidents</a> is a fantastic way to prevent similar issues from repeating in the future. Some examples of fostering such a culture include:</p><p class=""><strong>Being transparent with incidents: </strong>Incidents are a powerful learning tool, so declaring and managing them in public can help spread knowledge and expertise across an organization, which ultimately helps make future changes more successful.</p><p class=""><strong>Post-Incident Reviews: </strong>Conduct thorough post-incident reviews after any major failure or outage. It’s also worth considering holding these reviews for any small bugs that come up repeatedly.</p><p class="">When you host these sessions, you should involve all relevant stakeholders in a blameless environment to understand what happened, why it happened, and what steps can be taken to prevent it from recurring.</p><p class="">By implementing these strategies and fostering a culture of continuous improvement, you can optimize your change management processes and significantly reduce your Change Failure Rate, leading to more reliable and efficient operations.</p><h2 id="incidents-will-happen-incidentio-can-help-you-navigate-them" class=""><a class="heading-link" href="#incidents-will-happen-incidentio-can-help-you-navigate-them"><span class="icon icon-link"></span></a>Incidents <em>will</em> happen: incident.io can help you navigate them</h2><p class="">While I’ve just outlined a bunch of different ways to help reduce the likelihood of incidents happening as a result of changes, the fact is that incidents can and will still happen. For moments like these, it’s important to have an incident response process in place that helps you resolve incidents faster and cut back on any downtime.</p><p class="">That’s where incident.io comes in.</p><p class="">incident.io is the software reliability platform built to investigate, respond and prevent incidents, powered by AI that deeply understands your organization. It gives you an easy way to manage incidents from declaration to post-mortem, with powerful built-in workflow automation that turns incident response into a superpower for your organization.<br/></p><p class="">With features that streamline communication, such as dedicated incident Slack channels, and an Insights dashboard that highlights any areas of improvement in your incident response, With features that streamline communication, such as dedicated incident Slack channels, and an Insights dashboard that highlights areas of improvement in your incident response, incident.io helps businesses build more resilient products through On-call, Investigations, Response and Status Pages, powered by Nexus. Interested in learning more? 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21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div><div class="p-8 bg-white border border-stroke-primary rounded-lg flex flex-col gap-4 flame-background lg:flex-row"><div class="flex-1 flex flex-col gap-4 justify-between flex-grow items-center lg:flex-row"><div class="flex gap-4 items-center"><span class="relative overflow-hidden block align-top w-25 h-25 rounded-full object-cover ring-1 ring-inset ring-black/10"><img alt="Picture of Luis Gonzalez" loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Luis Gonzalez</div><div class="text-alarmalade-600 text-body-xs">Content Marketing Manager</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/luis">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Luis</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">More from DevOps Research and Assessment (DORA) guide </h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="imported-blog-2023-05-22-dora-metrics-index-md" class="group flex flex-col" href="/blog/dora-metrics"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="What are DORA metrics and why should you care about them?" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fb4f424280ece251cb736de3e7731b123d9a96ddd-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fb4f424280ece251cb736de3e7731b123d9a96ddd-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fb4f424280ece251cb736de3e7731b123d9a96ddd-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">What are DORA metrics and why should you care about them?</h3><p class="text-body-sm line-clamp-2">Google&#x27;s DORA metrics can help organizations create better products, build stronger teams, and improve resilience long-term.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Luis Gonzalez" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Luis Gonzalez</span></span></div><div class="text-body-sm text-content-secondary">May 3, 2023</div></div></div></a><a id="imported-blog-2023-06-18-mean-lead-time-for-changes-index-md" class="group flex flex-col" href="/blog/dora-metrics-mean-lead-time-for-changes"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Development efficiency: Understanding DORA&#x27;s Mean Lead Time for Changes" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fd683a13eac548e575129176cb2fa7799e16c5b99-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fd683a13eac548e575129176cb2fa7799e16c5b99-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fd683a13eac548e575129176cb2fa7799e16c5b99-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Development efficiency: Understanding DORA&#x27;s Mean Lead Time for Changes</h3><p class="text-body-sm line-clamp-2">By using DORA&#x27;s Mean Lead Time for Changes metric, organizations can increase their speed of iteration</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Luis Gonzalez" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Luis Gonzalez</span></span></div><div class="text-body-sm text-content-secondary">May 26, 2023</div></div></div></a><a id="imported-blog-2023-05-22-dora-metrics-deployment-frequency-index-md" class="group flex flex-col" href="/blog/dora-metrics-deployment-frequency"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Shipping at speed: Using DORA&#x27;s Deployment Frequency to measure your ability to deliver customer value" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe27768355b6b930051ad6c6a5ca2b7c93cef32f7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe27768355b6b930051ad6c6a5ca2b7c93cef32f7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fe27768355b6b930051ad6c6a5ca2b7c93cef32f7-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Shipping at speed: Using DORA&#x27;s Deployment Frequency to measure your ability to deliver customer value</h3><p class="text-body-sm line-clamp-2">By using DORA&#x27;s deployment frequency metric, organizations can improve customer impact and product reliability.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Luis Gonzalez" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Luis Gonzalez</span></span></div><div class="text-body-sm text-content-secondary">May 29, 2023</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 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1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex 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customers.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"440bfbf0f1f8\",\"_type\":\"block\",\"children\":[{\"_key\":\"b42e7fdd1f84\",\"_type\":\"span\",\"marks\":[],\"text\":\"Shipping iterations of features. Going live with a brand-new product. These are all cause for celebration!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c4d5cc2c3a96\",\"_type\":\"block\",\"children\":[{\"_key\":\"6928f41803bc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"But sometimes, despite our best efforts, changes don’t go as planned, and you’re left scrambling for resolution when you’re strapped for resources. And assuming you’re in the world of SRE or DevOps, this is probably hitting close to home for you.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"170ab24244a1\",\"_type\":\"block\",\"children\":[{\"_key\":\"764df694c8e3\",\"_type\":\"span\",\"marks\":[],\"text\":\"You ship a bug fix, but that deployment results in an incident that raises a five-alarm fire. Change in this case? Not so good.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"79db68a230c5\",\"_type\":\"block\",\"children\":[{\"_key\":\"41560b65ae82\",\"_type\":\"span\",\"marks\":[],\"text\":\"This is, unfortunately, where Change Failure Rate comes in. And in the end, understanding the success rate of changes is \"},{\"_key\":\"8ee006661dea1\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"crucial\"},{\"_key\":\"8ee006661dea2\",\"_type\":\"span\",\"marks\":[],\"text\":\" for optimizing your development, testing, and deployment processes.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9db713bf49bc\",\"_type\":\"block\",\"children\":[{\"_key\":\"1421761475e6\",\"_type\":\"span\",\"marks\":[],\"text\":\"So in this article, I’ll dive into this vital DORA metric, detail its benchmarks, and provide practical insights to help you drive more frequent successful changes. I’ll also explain how incident.io can help you meaningfully improve your response processes when, inevitably, a change results in an incident.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bb3e6f68d3dd\",\"_type\":\"callout\",\"body\":[{\"_key\":\"fb077e7dcdf0\",\"_type\":\"block\",\"children\":[{\"_key\":\"4f022f62027d\",\"_type\":\"span\",\"marks\":[],\"text\":\"💭 This article is part of our series on DORA metrics. Here are some links to the rest:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b3da628eb329\",\"_type\":\"block\",\"children\":[{\"_key\":\"767d38a0982b\",\"_type\":\"span\",\"marks\":[\"b924cfbc5445\",\"e02b7dbd24cf\"],\"text\":\"DORA overview\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[{\"_key\":\"b924cfbc5445\",\"_type\":\"internalLink\",\"reference\":{\"_ref\":\"imported-blog-2023-05-22-dora-metrics-index-md\",\"_type\":\"reference\"}},{\"_key\":\"e02b7dbd24cf\",\"_type\":\"link\",\"href\":\"https://incident.io/hubs/dora/dora-metrics\"}],\"style\":\"normal\"},{\"_key\":\"714520656bfb\",\"_type\":\"block\",\"children\":[{\"_key\":\"80932e1ccc2f\",\"_type\":\"span\",\"marks\":[\"d84d050f44fd\",\"9155cb285ca8\",\"d5e655a9d504\"],\"text\":\"Mean Lead Time for Changes\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[{\"_key\":\"d84d050f44fd\",\"_type\":\"link\"},{\"_key\":\"9155cb285ca8\",\"_type\":\"link\",\"href\":\"https://incident.io/hubs/dora/dora-metrics-mean-lead-time-for-changes\"},{\"_key\":\"d5e655a9d504\",\"_type\":\"internalLink\",\"reference\":{\"_ref\":\"imported-blog-2023-06-18-mean-lead-time-for-changes-index-md\",\"_type\":\"reference\"}}],\"style\":\"normal\"},{\"_key\":\"7647cccd78ba\",\"_type\":\"block\",\"children\":[{\"_key\":\"ee160d89b9e4\",\"_type\":\"span\",\"marks\":[\"bbaaa8c38a9c\",\"b45cb9baec11\"],\"text\":\"Deployment Frequency\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[{\"_key\":\"bbaaa8c38a9c\",\"_type\":\"internalLink\",\"reference\":{\"_ref\":\"imported-blog-2023-05-22-dora-metrics-deployment-frequency-index-md\",\"_type\":\"reference\"}},{\"_key\":\"b45cb9baec11\",\"_type\":\"link\",\"href\":\"https://incident.io/hubs/dora/dora-metrics-deployment-frequency\"}],\"style\":\"normal\"},{\"_key\":\"74dc3977f4fa\",\"_type\":\"block\",\"children\":[{\"_key\":\"14ec92fb7c38\",\"_type\":\"span\",\"marks\":[\"b42f73c92c5a\"],\"text\":\"Time to Restore Service\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[{\"_key\":\"b42f73c92c5a\",\"_type\":\"link\",\"href\":\"https://incident.io/hubs/dora/dora-metrics-time-to-restore-service\"}],\"style\":\"normal\"}],\"markDefs\":null},{\"_key\":\"9d008cdbc9e3\",\"_type\":\"block\",\"children\":[{\"_key\":\"b1ff104aa902\",\"_type\":\"span\",\"marks\":[],\"text\":\"What is Change Failure Rate?\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-what-is-change-failure-rate\",\"slug\":\"what-is-change-failure-rate\"}],\"style\":\"h2\"},{\"_key\":\"53693b51c85c\",\"_type\":\"block\",\"children\":[{\"_key\":\"d5a23089700c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Imagine you’ve just deployed a shiny new feature, say a \"},{\"_key\":\"45e9efeb6fca1\",\"_type\":\"span\",\"marks\":[\"fa82a64f0f17\"],\"text\":\"Catalog\"},{\"_key\":\"45e9efeb6fca2\",\"_type\":\"span\",\"marks\":[],\"text\":\". But a few hours after it goes live, you get a Datadog alert that triggers an incident.\"}],\"markDefs\":[{\"_key\":\"fa82a64f0f17\",\"_type\":\"link\",\"href\":\"https://incident.io/catalog\"}],\"style\":\"normal\"},{\"_key\":\"df06ba3e00b3\",\"_type\":\"block\",\"children\":[{\"_key\":\"58e8023aa4160\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s an issue with the Catalog you just shipped!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9f12c39373f5\",\"_type\":\"block\",\"children\":[{\"_key\":\"888b895a7f240\",\"_type\":\"span\",\"marks\":[],\"text\":\"This is Change Failure Rate in practice. But by definition, it measures the percentage of changes that result in incidents or service disruptions.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e75457147f7c\",\"_type\":\"block\",\"children\":[{\"_key\":\"b7a21a137b000\",\"_type\":\"span\",\"marks\":[],\"text\":\"\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e7a41de98d66\",\"_type\":\"rawhtml\",\"html\":\"\u003ccenter\u003e\u003cb\u003eChange -\u003e Datadog alert -\u003e incident\u003c/b\u003e\u003c/center\u003e\",\"markDefs\":null},{\"_key\":\"ea90f391058e\",\"_type\":\"block\",\"children\":[{\"_key\":\"289ea265a5090\",\"_type\":\"span\",\"marks\":[],\"text\":\"By keeping tabs on this metric, teams can gain valuable insights into the efficacy of their entire software development lifecycle, from development through testing and on to deployment.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"833aeefa173f\",\"_type\":\"block\",\"children\":[{\"_key\":\"3e3ec4a0194d\",\"_type\":\"span\",\"marks\":[],\"text\":\"OK, how do I calculate it?\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-ok-how-do-i-calculate-it\",\"slug\":\"ok-how-do-i-calculate-it\"}],\"style\":\"h2\"},{\"_key\":\"76f82321e88b\",\"_type\":\"block\",\"children\":[{\"_key\":\"3f55d010d4700\",\"_type\":\"span\",\"marks\":[],\"text\":\"Change Failure Rate is calculated as the number of failed changes as a proportion of the total changes implemented over a specific period. It’s often expressed as a percentage to keep things simple.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"0c875d44eedd\",\"_type\":\"block\",\"children\":[{\"_key\":\"0e562ce6f0f10\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here’s what that formula looks like:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"71dc9df50268\",\"_type\":\"rawhtml\",\"html\":\"\u003ccenter\u003e\u003cb\u003eChange Failure Rate = (Number of Failed Changes / Total Number of Changes) * 100\u003c/b\u003e\u003c/center\u003e\",\"markDefs\":null},{\"_key\":\"77be346c82a0\",\"_type\":\"block\",\"children\":[{\"_key\":\"3b3c4429ecbf0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Why should I bother keeping tabs on this?\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-why-should-i-bother-keeping-tabs-on-this\",\"slug\":\"why-should-i-bother-keeping-tabs-on-this\"}],\"style\":\"h2\"},{\"_key\":\"258a380ac74f\",\"_type\":\"block\",\"children\":[{\"_key\":\"524c8931f6160\",\"_type\":\"span\",\"marks\":[],\"text\":\"Generally speaking, having a low Change Failure Rate shows that your organization is effectively managing and implementing changes with minimal disruptions and issues. \"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"46e29f91a43b\",\"_type\":\"block\",\"children\":[{\"_key\":\"871e8839e59f\",\"_type\":\"span\",\"marks\":[],\"text\":\"On the other hand, a high Change Failure Rate might suggest that your process for introducing changes needs improvement, such as better testing, documentation, or communication. I’ll get into this in a bit.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"23e985a1dd7c\",\"_type\":\"block\",\"children\":[{\"_key\":\"46965bc507d30\",\"_type\":\"span\",\"marks\":[],\"text\":\"How to benchmark your Change Failure Rate\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-how-to-benchmark-your-change-failure-rate\",\"slug\":\"how-to-benchmark-your-change-failure-rate\"}],\"style\":\"h2\"},{\"_key\":\"3803f1690512\",\"_type\":\"block\",\"children\":[{\"_key\":\"10ccd6181b050\",\"_type\":\"span\",\"marks\":[],\"text\":\"DORA helpfully provides benchmarks for Change Failure Rate, letting teams gauge their performance, identify performance gaps, and highlight any areas for improvement.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2ea929d56207\",\"_type\":\"block\",\"children\":[{\"_key\":\"7b0272a7a9270\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here are the benchmarks based on the calculations I shared above:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"317bae8a667b\",\"_type\":\"block\",\"children\":[{\"_key\":\"d51d9aeedc1d0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Elite performers\"},{\"_key\":\"d51d9aeedc1d1\",\"_type\":\"span\",\"marks\":[],\"text\":\": Less than 5%\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"5f894d26b1be\",\"_type\":\"block\",\"children\":[{\"_key\":\"2d9838a6f2050\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"High performers\"},{\"_key\":\"2d9838a6f2051\",\"_type\":\"span\",\"marks\":[],\"text\":\": Between 5% and 15%\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1f5c0c34e8e1\",\"_type\":\"block\",\"children\":[{\"_key\":\"d0f7df2bcdfb0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Medium performers\"},{\"_key\":\"d0f7df2bcdfb1\",\"_type\":\"span\",\"marks\":[],\"text\":\": Between 15% and 45%\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1fbec84fb44d\",\"_type\":\"block\",\"children\":[{\"_key\":\"1bf064f0cfd00\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Low performers\"},{\"_key\":\"1bf064f0cfd01\",\"_type\":\"span\",\"marks\":[],\"text\":\": More than 45%\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"35fd1783c15d\",\"_type\":\"block\",\"children\":[{\"_key\":\"91bd1df8adf30\",\"_type\":\"span\",\"marks\":[],\"text\":\"As is the case with all DORA metrics, it's important to note that these benchmarks can vary based on factors such as the complexity of your systems, the maturity of your organization, and the nature of the changes being implemented.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"71469fd14511\",\"_type\":\"block\",\"children\":[{\"_key\":\"e5f2d957a00c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"How you can optimize your processes to improve your Change Failure Rate\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-how-you-can-optimize-your-processes-to-improve-your-change-failure-rate\",\"slug\":\"how-you-can-optimize-your-processes-to-improve-your-change-failure-rate\"}],\"style\":\"h2\"},{\"_key\":\"785d06638407\",\"_type\":\"block\",\"children\":[{\"_key\":\"003d3bf7a38a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"At this point, you may be wondering, “how can I reduce the number of incidents caused by new changes?”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"24e68a9ea660\",\"_type\":\"block\",\"children\":[{\"_key\":\"b985b8fbefec\",\"_type\":\"span\",\"marks\":[],\"text\":\"Well, reducing your Change Failure Rate requires a few things, namely a proactive approach to change management and a cultural shift toward focusing on continuous improvement.\\n\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"22899e56102f\",\"_type\":\"block\",\"children\":[{\"_key\":\"a3be505dd2f90\",\"_type\":\"span\",\"marks\":[],\"text\":\"With that said, here are five practical strategies to optimize your change management processes and examples of how to implement each.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1d8090f2cc50\",\"_type\":\"block\",\"children\":[{\"_key\":\"98c31907fc240\",\"_type\":\"span\",\"marks\":[],\"text\":\"1. Focus on robust testing and quality assurance\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-1-focus-on-robust-testing-and-quality-assurance\",\"slug\":\"1-focus-on-robust-testing-and-quality-assurance\"}],\"style\":\"h3\"},{\"_key\":\"923161d00e15\",\"_type\":\"block\",\"children\":[{\"_key\":\"943286bedd180\",\"_type\":\"span\",\"marks\":[],\"text\":\"First things first, if you want to ensure a successful change implementation, it’s important to invest in comprehensive testing and quality assurance processes upfront. This means using various testing techniques and tools to identify and address potential issues \"},{\"_key\":\"d235132c8d201\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"before\"},{\"_key\":\"d235132c8d202\",\"_type\":\"span\",\"marks\":[],\"text\":\" deploying changes to the production environment. Here are some examples of testing approaches:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"82db2d0fcf65\",\"_type\":\"block\",\"children\":[{\"_key\":\"fc9ab87431780\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Automated Testing\"},{\"_key\":\"fc9ab87431781\",\"_type\":\"span\",\"marks\":[],\"text\":\": Consider using frameworks like Selenium or Jest to run tests on software applications automatically before shipping them out. For instance, when a developer makes changes to a feature, automated tests can verify if the core functionalities of the application still work as intended, which can save you from the headache of responding to related incidents after the fact.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ebdba6f478b7\",\"_type\":\"block\",\"children\":[{\"_key\":\"a33a8b4acf660\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Regression Testing\"},{\"_key\":\"a33a8b4acf661\",\"_type\":\"span\",\"marks\":[],\"text\":\": Whenever a new change is introduced, conduct regression testing to ensure that previously functional aspects of the application have not been adversely affected. This way, you can catch unintended side effects that might have been introduced during the development process.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2831090d86c9\",\"_type\":\"block\",\"children\":[{\"_key\":\"1943ffbf29670\",\"_type\":\"span\",\"marks\":[],\"text\":\"2. Implement incremental and controlled deployments\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-2-implement-incremental-and-controlled-deployments\",\"slug\":\"2-implement-incremental-and-controlled-deployments\"}],\"style\":\"h3\"},{\"_key\":\"f367902aa83a\",\"_type\":\"block\",\"children\":[{\"_key\":\"88b24355581e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Instead of deploying all changes at once, it’s a good idea to implement an incremental and controlled deployment strategy. This approach involves releasing changes gradually in smaller batches to specific segments of users or systems. Two common techniques for controlled deployments are:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b5bdd1c76867\",\"_type\":\"block\",\"children\":[{\"_key\":\"51274f0f7d8e0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Feature Flags\"},{\"_key\":\"51274f0f7d8e1\",\"_type\":\"span\",\"marks\":[],\"text\":\": Also known as feature toggles, feature flags allow you to enable or disable specific features in real time without redeploying the entire application. By controlling the rollout of features to specific user groups, you can minimize the impact of potential failures and incidents.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"6281741a481f\",\"_type\":\"block\",\"children\":[{\"_key\":\"3fcb4adac78c0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Canary Deployments\"},{\"_key\":\"3fcb4adac78c1\",\"_type\":\"span\",\"marks\":[],\"text\":\": In a canary deployment, a small percentage of users receive the new changes first, while the rest continue using the existing version. This allows you to monitor the performance and behavior of the new version in a real-world scenario before fully deploying it. With canary deployments, the change might still fail, but the blast radius is drastically reduced.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"66d699b7292d\",\"_type\":\"block\",\"children\":[{\"_key\":\"e0a61ca6e4b10\",\"_type\":\"span\",\"marks\":[],\"text\":\"3. Use monitoring and observability tools\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-3-use-monitoring-and-observability-tools\",\"slug\":\"3-use-monitoring-and-observability-tools\"}],\"style\":\"h3\"},{\"_key\":\"5e69b5d13ff2\",\"_type\":\"block\",\"children\":[{\"_key\":\"9564d14763030\",\"_type\":\"span\",\"marks\":[],\"text\":\"To detect and respond to incidents quickly, you should lean on dedicated monitoring and observability software like Datadog or Sentry. These tools provide real-time insights into the health and performance of your systems during and after deployments. 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