61 lines
2.7 KiB
Markdown
61 lines
2.7 KiB
Markdown
# PostMortems and Proactive Learning From Events
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- **期号**: SRE Weekly Issue #101（2017-12-10）
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- **作者**: —
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- **链接**: https://docs.google.com/forms/d/e/1FAIpQLScVRdzztwJJh2JdMoOvYW98VGMmZkJjrOyev0JiX-HQBnVA4A/viewform
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## 简介
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If you have a moment, please consider filling out this survey by John Allspaw:
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> […] I’m looking to understand what engineers in software-reliant companies need in learning better from post-incident reviews.
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## 正文
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JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.
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PostMortems and Proactive Learning From Events
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Thanks in advance! I'm John Allspaw, author of this article:
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https://codeascraft.com/2012/05/22/blameless-postmortems/
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and I'm looking to understand what engineers in software-reliant companies need in learning better from post-incident reviews.
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Sign in to Google
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to save your progress.
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Learn more
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Do you consider "post-incident" review meetings to be a valuable setting to learn NEW things about how your technology works?
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Yes
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No
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Clear selection
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On the topic of "postmortems" and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on?
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Anticipating the next incident in order to prevent it.
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Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise.
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Learning from past incidents in deeper ways - extracting more and better learnings from incidents
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Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues.
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Training engineers to be better responders to incidents
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Convincing management or non-technical leadership to invest in any of the above capabilities.
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Other:
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Do you follow ITIL/ITSM "incident/problem management" guidelines?
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Yes
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No
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I don't know
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Clear selection
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These are statements we've heard from across the industry - which ones resonate with you?
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"We do postmortems but don’t make any progress with remediation items!"
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"We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management."
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"We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators."
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"There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating."
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Other:
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Submit
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