nexus/sreweekly/markdown/107/01-google-cloud-platform-blog-an-example-escalation-policy-cre-life-lesso.md

Google Cloud Platform Blog: An example escalation policy — CRE life lessons

• 期号: SRE Weekly Issue #107（2018-01-28）
• 作者: —
• 链接: http://feedproxy.google.com/~r/ClPlBl/~3/r97ylq1HV0I/an-example-escalation-policy-CRE-life-lessons.html

简介

Here, “escalation policy” refers to ongoing work by SRE to get a service back into its SLO, rather than an escalation policy definition in PagerDuty (for example). This article describes the tactics a hypothetical Google SRE team has at their disposal to deal with an ailing service. It’s especially striking to me how this policy comes across as almost punitive in nature.

正文

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