nexus/sreweekly/markdown/31/03-dealing-with-anxiety-in-operations.md

Dealing with Anxiety in Operations

• 期号: SRE Weekly Issue #31（2016-07-17）
• 作者: —
• 链接: http://www.slideshare.net/jlintz/dealing-with-anxiety-in-operations-velocity-2016

简介

Slides from a talk on a really important topic. There are some great resource links included.

正文

Download as PDF, PPTX

![Recap

1. Team of (N > 1) is > Team of 1
2. Controlled Burns
3. Blameless Postmortems
4. Checklists
5. Training
6. On-call Partner
7. Talk to your employer](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-35-320.jpg)

• 1. Dealing with Anxiety in Operations Velocity Santa Clara 2016 Justin Lintz - @lintzston - jlintz@gmail.com
• 2. Me ● Chief Anxiety Officer Director of Web Operations @ Spring ● Sys Admin since 2006 ● Cannot dunk a basketball
• 3. Spring is a marketplace of 1,000+ amazing brands that people can shop on app and web. Our goal is to enable people to shop all their favorite brands in one place in a way that's convenient, easy, and fun. shopspring.com
• 4. Goals of this talk ● Educate you about Anxiety disorders ● Discuss anxiety/stress in our jobs ● Methods to mitigate those anxieties ● How you can help
• 5. Quick Disclaimer This is not medical advice. I am not a mental health professional or a doctor. These are my own experiences…. Please don’t sue me or O’ Reilly But if you had to pick one...
• 7. Anxiety Statistics “Anxiety disorders affect about 40 million American adults age 18 years and older (about 18%) in a given year, causing them to be filled with fearfulness and uncertainty.” ● 22.8% of the cases are classified as “severe” ● Only 36.9% are receiving treatment Average Age-of-Onset: 11 years old!!! Sources: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2847357/ http://www.nimh.nih.gov/health/statistics/prevalence/file_148008.pdf
• 8. My Illness ● Generalized Anxiety Disorder ○ With a Panic Disorder ● Symptoms appeared around 13 ● Wasn’t diagnosed until 17
• 9. What is Anxiety? ● Feelings of panic, fear, and uneasiness ● Problems sleeping ● Cold or sweaty hands and/or feet ● Shortness of breath ● Heart palpitations ● An inability to be still and calm ● Dry mouth ● Numbness or tingling in the hands or feet ● Nausea ● Muscle tension ● Dizziness http://www.webmd.com/anxiety-panic/guide/mental-health-anxiety-disorders
• 10. Which shares symptoms of…. ● Heart Attack ● Stroke ● Flu ● Common Cold ● Whatever Virus is currently in the news at the time
• 11. Panic Attack Sudden onset of intense anxiety symptoms without warning and sometimes without reason ● Fight or flight ● Logic goes out the window
• 12. Good Anxiety vs Bad Anxiety ● Having Anxiety doesn’t mean you have a disorder ● This is the job of a mental health professional to help you figure out!
• 18. Complexities ● Nginx ● Django ● CockroachDB ● LDAP ● Kafka ● Logstash ● Elasticsearch ● Kibana ● OpenVPN ● YubiKey All in a giant Docker container Sitting in the Cloud Which is all powered by #serverless technology That requires #NoOps to run
• 19. A “team” of One https://www.flickr.com/photos/piratescott/481789838/
• 21. OMG WHAT WAS I THINKING?
• 22. In our operations jobs Minimizing Anxiety
• 23. Don’t be an Ops team of One ● Just cause you are the only one with Ops in title doesn’t mean you should be the only one doing Ops ○ Shared Oncall w/ Engineering ○ Empower and train engineering ○ Don’t be a SPOF of knowledge ● DevOps
• 26. Did it fail as expected?
• 27. Did the correct monitors go off? ● Did you even have monitors in place? ● Did too many monitors go off?
• 29. Blameless Postmortems Remove fear of punishment from the equation https://codeascraft.com/2012/05/22/blameless-postmortems/ http://www.slideshare.net/jallspaw/advanced-postmortem-fu-and-human-error- 101-velocity-2011
• 30. Checklists ● general steps for being paged ● go back and automate what you can ● “playbooks” for detailed steps http://www.amazon.com/Checklist-Manifesto-How-Things-Right/dp/0312430000/
• 31. Checklists ● takes stress and pressure off the moment ● even for the simple things! ● removes the guesswork
• 32. Training ● Observation/Monitoring tools ○ knowing which tool to reach for ● Expanding your toolset ● From vendors themselves ○ learn the gotchas ○ bring plenty of questions
• 33. On-call Partner ● Talk out a problem with them ● A second set of eyes ● Redundancy!
• 34. Talking to your Employer about your Mental Health ● Hard to approach ○ Will they understand? ● Takes time to build a comfort level ● Remember you’re not alone! ● Removes anxiety of hiding your anxiety ● Choice is up to you
• 35. [Recap

1. Team of](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#35) (N > 1) is > Team of 1
2. Controlled Burns
3. Blameless Postmortems
4. Checklists
5. Training
6. On-call Partner
7. Talk to your employer

• 36. When to seek help? Anxiety becomes.. ● excessive ● intrusive ● persistent ● debilitating
• 37. Treatments Anxiety is manageable and treatable! ● Therapy ● Medication ● Exercise ● Diet ● Breathing exercises ● Meditation
• 38. How can you help someone?
• 40. Ask what they need?
• 42. Take them to a quiet place
• 43. Avoid touching or grabbing
• 44. When in doubt, seek emergency medical treatment
• 46. Recovery not linear Anxiety recovery or JVM Heap Usage?
• 48. Resources Finding Help ● https://therapists.psychologytoday.com ● http://www.adaa.org/living-with-anxiety/ask-and-learn/resources Books ● “10% Happier” by Dan Harris ● “Feeling Good: The New Mood Therapy” by David Burns Crisis ● National Suicide Prevention Lifeline number 1-800-273-8255. ● Crisis Text Line - Text START to 741-741