461 lines
20 KiB
Markdown
461 lines
20 KiB
Markdown
# Dealing with Anxiety in Operations
|
||
|
||
- **期号**: SRE Weekly Issue #31（2016-07-17）
|
||
- **作者**: —
|
||
- **链接**: http://www.slideshare.net/jlintz/dealing-with-anxiety-in-operations-velocity-2016
|
||
|
||
## 简介
|
||
|
||
Slides from a talk on a really important topic. There are some great resource links included.
|
||
|
||
## 正文
|
||
|
||
Download as PDF, PPTX
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
- 1. [Dealing with Anxiety
|
||
in](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#1) Operations
|
||
Velocity Santa Clara 2016
|
||
Justin Lintz - @lintzston - jlintz@gmail.com
|
||
- 2. [Me
|
||
● Chief Anxiety](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#2) Officer
|
||
Director of Web Operations @ Spring
|
||
● Sys Admin since 2006
|
||
● Cannot dunk a basketball
|
||
- 3. [Spring is a](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#3) marketplace of 1,000+ amazing brands that
|
||
people can shop on app and web. Our goal is to enable
|
||
people to shop all their favorite brands in one place in a way
|
||
that's convenient, easy, and fun.
|
||
shopspring.com
|
||
- 4. [Goals of this](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#4) talk
|
||
● Educate you about Anxiety disorders
|
||
● Discuss anxiety/stress in our jobs
|
||
● Methods to mitigate those anxieties
|
||
● How you can help
|
||
- 5. [Quick Disclaimer
|
||
This is](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#5) not medical advice. I am not a mental
|
||
health professional or a doctor. These are my
|
||
own experiences…. Please don’t sue me or O’
|
||
Reilly
|
||
But if you had to pick one...
|
||
- 6.
|
||
- 7. [Anxiety Statistics
|
||
“Anxiety disorders](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#7) affect about 40 million American adults age 18 years and
|
||
older (about 18%) in a given year, causing them to be filled with fearfulness and
|
||
uncertainty.”
|
||
● 22.8% of the cases are classified as “severe”
|
||
● Only 36.9% are receiving treatment
|
||
Average Age-of-Onset: 11 years old!!!
|
||
Sources:
|
||
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2847357/
|
||
http://www.nimh.nih.gov/health/statistics/prevalence/file_148008.pdf
|
||
- 8. [My Illness
|
||
● Generalized](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#8) Anxiety Disorder
|
||
○ With a Panic Disorder
|
||
● Symptoms appeared around 13
|
||
● Wasn’t diagnosed until 17
|
||
- 9. [What is Anxiety?
|
||
●](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#9) Feelings of panic, fear, and
|
||
uneasiness
|
||
● Problems sleeping
|
||
● Cold or sweaty hands and/or feet
|
||
● Shortness of breath
|
||
● Heart palpitations
|
||
● An inability to be still and calm
|
||
● Dry mouth
|
||
● Numbness or tingling in the
|
||
hands or feet
|
||
● Nausea
|
||
● Muscle tension
|
||
● Dizziness
|
||
http://www.webmd.com/anxiety-panic/guide/mental-health-anxiety-disorders
|
||
- 10. [Which shares symptoms](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#10) of….
|
||
● Heart Attack
|
||
● Stroke
|
||
● Flu
|
||
● Common Cold
|
||
● Whatever Virus is currently in the news at
|
||
the time
|
||
- 11. [Panic Attack
|
||
Sudden onset](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#11) of intense anxiety symptoms
|
||
without warning and sometimes without reason
|
||
● Fight or flight
|
||
● Logic goes out the window
|
||
- 12. [Good Anxiety vs](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#12) Bad Anxiety
|
||
● Having Anxiety doesn’t mean you have a
|
||
disorder
|
||
● This is the job of a mental health
|
||
professional to help you figure out!
|
||
- 13.
|
||
- 14.
|
||
- 15.
|
||
- 16.
|
||
- 17.
|
||
- 18. [Complexities
|
||
● Nginx
|
||
● Django
|
||
●](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#18) CockroachDB
|
||
● LDAP
|
||
● Kafka
|
||
● Logstash
|
||
● Elasticsearch
|
||
● Kibana
|
||
● OpenVPN
|
||
● YubiKey
|
||
All in a giant Docker container
|
||
Sitting in the Cloud
|
||
Which is all powered by #serverless technology
|
||
That requires #NoOps to run
|
||
- 19. [A “team” of](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#19) One
|
||
https://www.flickr.com/photos/piratescott/481789838/
|
||
- 20.
|
||
- 21. [OMG WHAT WAS](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#21) I
|
||
THINKING?
|
||
- 22. [In our operations](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#22) jobs
|
||
Minimizing
|
||
Anxiety
|
||
- 23. [Don’t be an](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#23) Ops team of One
|
||
● Just cause you are the only one with Ops in
|
||
title doesn’t mean you should be the only
|
||
one doing Ops
|
||
○ Shared Oncall w/ Engineering
|
||
○ Empower and train engineering
|
||
○ Don’t be a SPOF of knowledge
|
||
● DevOps
|
||
- 24.
|
||
- 25.
|
||
- 26. [Did it fail](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#26) as expected?
|
||
- 27. [Did the correct](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#27) monitors go off?
|
||
● Did you even have monitors in place?
|
||
● Did too many monitors go off?
|
||
- 28.
|
||
- 29. [Blameless Postmortems
|
||
Remove fear](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#29) of punishment from the equation
|
||
https://codeascraft.com/2012/05/22/blameless-postmortems/
|
||
http://www.slideshare.net/jallspaw/advanced-postmortem-fu-and-human-error-
|
||
101-velocity-2011
|
||
- 30. [Checklists
|
||
● general steps](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#30) for being paged
|
||
● go back and automate what
|
||
you can
|
||
● “playbooks” for detailed steps
|
||
http://www.amazon.com/Checklist-Manifesto-How-Things-Right/dp/0312430000/
|
||
- 31. [Checklists
|
||
● takes stress](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#31) and pressure off the moment
|
||
● even for the simple things!
|
||
● removes the guesswork
|
||
- 32. [Training
|
||
● Observation/Monitoring tools
|
||
○](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#32) knowing which tool to reach for
|
||
● Expanding your toolset
|
||
● From vendors themselves
|
||
○ learn the gotchas
|
||
○ bring plenty of questions
|
||
- 33. [On-call Partner
|
||
● Talk](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#33) out a problem with them
|
||
● A second set of eyes
|
||
● Redundancy!
|
||
- 34. [Talking to your](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#34) Employer about your Mental Health
|
||
● Hard to approach
|
||
○ Will they understand?
|
||
● Takes time to build a comfort level
|
||
● Remember you’re not alone!
|
||
● Removes anxiety of hiding your anxiety
|
||
● Choice is up to you
|
||
- 35. [Recap
|
||
1. Team of](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#35) (N > 1) is > Team of 1
|
||
2. Controlled Burns
|
||
3. Blameless Postmortems
|
||
4. Checklists
|
||
5. Training
|
||
6. On-call Partner
|
||
7. Talk to your employer
|
||
- 36. [When to seek](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#36) help?
|
||
Anxiety becomes..
|
||
● excessive
|
||
● intrusive
|
||
● persistent
|
||
● debilitating
|
||
- 37. [Treatments
|
||
Anxiety is manageable](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#37) and treatable!
|
||
● Therapy
|
||
● Medication
|
||
● Exercise
|
||
● Diet
|
||
● Breathing exercises
|
||
● Meditation
|
||
- 38. [How can you
|
||
help](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#38) someone?
|
||
- 39.
|
||
- 40. [Ask what they](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#40) need?
|
||
- 41.
|
||
- 42. [Take them to](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#42) a quiet place
|
||
- 43. [Avoid touching or](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#43) grabbing
|
||
- 44. [When in doubt,](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#44) seek
|
||
emergency medical treatment
|
||
- 45.
|
||
- 46. [Recovery not linear
|
||
Anxiety](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#46) recovery or JVM Heap Usage?
|
||
- 47.
|
||
- 48. [Resources
|
||
Finding Help
|
||
● https://therapists.psychologytoday.com
|
||
●](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#48) http://www.adaa.org/living-with-anxiety/ask-and-learn/resources
|
||
Books
|
||
● “10% Happier” by Dan Harris
|
||
● “Feeling Good: The New Mood Therapy” by David Burns
|
||
Crisis
|
||
● National Suicide Prevention Lifeline number 1-800-273-8255.
|
||
● Crisis Text Line - Text START to 741-741
|
||
- 49.
|