112 lines
4.6 KiB
Markdown
112 lines
4.6 KiB
Markdown
# ITOM-Cloud-Service-Delivery_681555087
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Welcome to your new documentation space!
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**Welcome to the ITOM Cloud Service Delivery Team Documentation Space！**
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## Search this documentation
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## Featured Pages
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- Page:
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[ESM Cloud Farm Version Tracking](/display/ICSD/ESM+Cloud+Farm+Version+Tracking)
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- Page:
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[How to get an Opentext Confluence account](/display/ICSD/How+to+get+an+Opentext+Confluence+account)
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- Page:
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[ITOM APM AppPluse Cloud Farm Information](/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information)
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- Page:
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[ITOM Cloud Service Ops Doc Management Process](/display/ICSD/ITOM+Cloud+Service+Ops+Doc+Management+Process)
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- Page:
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[ITOM ESM Cloud Service Catalog](/display/ICSD/ITOM+ESM+Cloud+Service+Catalog)
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- Page:
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[ITOM OpsB NOM Cloud Service Catalog](/display/ICSD/ITOM+OpsB+NOM+Cloud+Service+Catalog)
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- Page:
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[OpsB and NOM Cloud Deployments Version Tracking](/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking)
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## Recently Updated Pages
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- [OpsB and NOM Cloud Deployments Version Tracking](OpsB-and-NOM-Cloud-Deployments-Version-Tracking_686069604.html "ITOM Cloud Service Delivery")
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about 4 hours ago • updated by [James Francis](/display/~jfrancis3) • [view change](/pages/diffpagesbyversion.action?pageId=686069604&selectedPageVersions=64&selectedPageVersions=63)
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- [OpsB and NOM Cloud Deployments Version Tracking](OpsB-and-NOM-Cloud-Deployments-Version-Tracking_719523889.html "ITOM Cloud Service Delivery")
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about 9 hours ago • updated by [Ioana Matei](/display/~imatei) • [view change](/pages/diffpagesbyversion.action?pageId=686069604&selectedPageVersions=63&selectedPageVersions=62)
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- [ESM Emergency Change Process](ESM-Emergency-Change-Process_718140336.html "ITOM Cloud Service Delivery")
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about 11 hours ago • updated by [Adina Lehene](/display/~alehene) • [view change](/pages/diffpagesbyversion.action?pageId=718140336&selectedPageVersions=11&selectedPageVersions=10)
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- [2025 16th of September - Cloud R&D Weekly Service Delivery Call](719520217.html "ITOM Cloud Service Delivery")
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about 18 hours ago • updated by [Boglarka Ronai](/display/~bronai) • [view change](/pages/diffpagesbyversion.action?pageId=719520217&selectedPageVersions=4&selectedPageVersions=3)
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- [ESM Cloud /FP upgrade Maintenance Window Standby Plan](703370112.html "ITOM Cloud Service Delivery")
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about 19 hours ago • updated by [Adina Lehene](/display/~alehene) • [view change](/pages/diffpagesbyversion.action?pageId=703370112&selectedPageVersions=64&selectedPageVersions=63)
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## Product Readiness
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- [ITOM SaaS Service Description](ITOM-Cloud-Application-SaaS-Service-Description_686069698.html)
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- ITOM SaaS Cloud Architecture
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- Installation/Deployment Guide
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- [Interlock Meeting](ITOM-RnD-Interlock-Meetings_686070427.html)
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- Performance Sizing Guide
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- Product Release Process
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- Product Purchase Process
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- Support Oriented Training
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- Ops Oriented Training
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- Product Support-ability Tooling
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- Product Diagnostic Tooling
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- Customer Facing Doc Portal
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- Cloud Simulation Environment
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- Cloud Security Sign-Off
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- Product Trial/PoC Procedure
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- [Cloud Readiness Check List](Cloud-Application-Cloud-Readiness-Check-List_682933055.html)
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- [ITOM Cloud AWS Account Overview](ITOM-Cloud-AWS-Account-Overview_686070784.html)
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- [ITOM ESM Cloud Farm Information](ITOM-ESM-Cloud-Farm-Information_686079377.html)
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- [ITOM APM AppPluse Cloud Farm Information](ITOM-APM-AppPluse-Cloud-Farm-Information_691150242.html)
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- Cloud Deployment Automation
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- [Product Provision Automation](Product-Provision-Automation_686070431.html)
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- Product Configuration Automation
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- [Product License Management](Product-License-Management_686070229.html)
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- [Cloud Cost Optimization/FinOps](686065517.html)
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- Cloud Capacity Management
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- Business Data Collection/BI Analysis
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- Off-Cloud to On-Cloud Migration
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- [Multi-Cloud Deployment](Multi-cloud-deployment_686070213.html)
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## Customer Support
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- Customer Order Fulfillment
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- Customer On-boarding Process
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- Support Ticketing Tool System
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- [Customer Cloud Service Offerings](Customer-Cloud-Service-Offerings_684947005.html)
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- Customer Support Service SLA
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- Customer Satisfaction Survey
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- Customer Escalation Process & Path
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- Service Availability Check & Monthly SLA
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- Service Level Agreement
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- Customer Notification Process
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## Maturity Assessment
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- Recoverability
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- Usability
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- Operability
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- Maintainability
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- Securability
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- Persistability
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- Mobility
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- Throttleability
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- Deployability
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- Reliability
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- Reusability
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- Accoutability
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- Durability
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- Troubleshootability
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- Defensibility
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- Extensibility
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- Auditability
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- Application Configurability
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- Observability
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- Visibility
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- Affordability
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- Adaptability
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## Training Materials
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- Newbie training
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- Record Training Session
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