73 lines
2.3 KiB
Markdown
73 lines
2.3 KiB
Markdown
---
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title: "Configuration Management"
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type: concept
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tags: [itsm, devops, operations]
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date: 2025-03-01
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---
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## Definition
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配置管理（Configuration Management）是[[ITSM]]的核心流程之一，负责**识别、记录、控制和追踪IT环境中的所有配置项（Configuration Items, CI）及其关系**，为变更影响分析和事件诊断提供基础数据。
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## Configuration Item Types
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| CI类型 | 示例 |
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|--------|------|
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| Hardware | 服务器、网络设备、存储 |
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| Software | 操作系统、应用、中间件 |
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| Documentation | 架构图、流程文档 |
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| People | 运维人员、服务所有者 |
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| Services | 应用服务、API接口 |
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## Configuration Management Process
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```
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┌──────────────┐ ┌──────────────┐ ┌──────────────┐
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│ CI │ → │ Relationship│ → │ Impact │
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│ Discovery │ │ Mapping │ │ Analysis │
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└──────────────┘ └──────────────┘ └──────────────┘
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↓ ↓ ↓
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Auto Scan Dependency Change Planning
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+ Manual Entry Graph + Incident RCA
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```
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## Modern Configuration Management (ITSM 2.0)
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在[[ITSM 2.0]]中，配置管理由AI驱动的[[CMDB]]支撑：
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### AI-Enhanced Capabilities
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| 能力 | 描述 | 价值 |
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|------|------|------|
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| Dependency Mapping | 自动发现服务依赖 | 变更影响分析 |
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| Drift Detection | 配置漂移实时检测 | 安全合规 |
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| Real-time Impact Analysis | 实时影响分析 | 快速决策 |
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| Multi-cloud Orchestration | 多云配置管理 | 统一视图 |
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### [[CMDB]] in Action
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```
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Multi-cloud Environment
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├── Public Cloud (AWS/Azure/GCP)
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├── Private Cloud (VMware/OpenStack)
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└── Hybrid Environment
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↓
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AI-CMDB
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├── 自动发现CI
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├── 关系映射
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├── 漂移检测
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└── 影响预测
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```
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## Related Concepts
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- [[ITSM]] — 父框架
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- [[CMDB]] — 配置管理数据库
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- [[Change-Management]] — 变更管理
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- [[Multi-Cloud]] — 多云环境
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- [[IaC]] — 基础设施即代码
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## Sources
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- [[understanding-complete-itsm]] — AI-powered CMDB for Configuration Management
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