413 lines
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34 KiB
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<header class="entry-header cf">
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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-122/">SRE Weekly Issue #122</a></h1>
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</header>
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<div class="entry-byline cf">
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<div class="entry-date" itemprop="datePublished" >
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<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-122/">May 20, 2018</a>
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<div class="entry-content cf" itemprop="text" >
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<a href="https://sreweekly.com/sre-weekly-issue-122/" title="Permalink to SRE Weekly Issue #122" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center; font-size: 55%; color: #b0b0b0;">SPONSOR MESSAGE</h2>
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<p>Determining the right tools for your SRE team(s) can get confusing. So, VictorOps, InfluxData, and Grafana are putting on a webinar—May 16th, 1 pm ET—to help you build your SRE toolchain: <a href="http://try.victorops.com/SREWeekly/Webinar">http://try.victorops.com/SREWeekly/Webinar</a></p>
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</div>
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<h2>Articles</h2>
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<div class="sreweekly-entry">
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<div class="sreweekly-title"><a href="https://blog.intercom.com/rapid-response-how-we-developed-an-on-call-team-at-intercom/" target="_blank">Rapid response: how we fixed our on call process to avoid engineer burnout</a></div>
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<div class="sreweekly-description">
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<p>After adopting a “full ownership” philosophy, this company faced burnout, with five or more separate developers on call simultaneously. Read about their awesome solution involving a shared on-call rotation staffed entirely by <em>volunteers</em>, spurred by the incentive of extra compensation.</p>
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<p><small>Brian Scanlan — Intercom</small></p>
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</div>
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</div>
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<div class="sreweekly-entry">
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<div class="sreweekly-title"><a href="http://feedproxy.google.com/~r/ClPlBl/~3/g94SC2VnRd8/SRE-vs-DevOps-competing-standards-or-close-friends.html" target="_blank">Google Cloud Platform Blog: SRE vs. DevOps: competing standards or close friends?</a></div>
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<div class="sreweekly-description">
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<blockquote><p>What exactly is SRE and how does it relate to DevOps? Earlier this year, we (Liz Fong-Jones and Seth Vargo) launched a video series to help answer some of these questions and reduce the friction between the communities. This blog post summarizes the themes and lessons of each video in the series to offer actionable steps toward better, more reliable systems.</p></blockquote>
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<p><small>Liz Fong-Jones and Seth Vargo — Google</small></p>
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</div>
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</div>
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<div class="sreweekly-entry">
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<div class="sreweekly-title"><a href="https://engineering.linkedin.com/blog/2018/05/making-linkedin-s-organic-feed-handle-peak-traffic" target="_blank">Making LinkedIn’s Organic Feed Handle Peak Traffic</a></div>
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<div class="sreweekly-description">
|
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<p>After a load test uncovered a scaling issue, they dug deep, finding issues with garbage collection settings, cascading failures, and an overeager retry strategy.</p>
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<p><small>Val Markovic — LinkedIn</small></p>
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</div>
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</div>
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<div class="sreweekly-entry">
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<div class="sreweekly-title"><a href="https://www.opsgenie.com/blog/7-tips-to-get-new-engineers-ready-to-be-on-call" target="_blank">7 Tips to Get New Engineers Ready to Be On-Call</a></div>
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<div class="sreweekly-description">
|
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<p>These tips cover the basics and will be especially useful for teams onboarding engineers that have never been on-call before.</p>
|
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</div>
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</div>
|
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<div class="sreweekly-entry">
|
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<div class="sreweekly-title"><a href="http://www.jems.com/ems-insider/articles/2018/may/just-culture-high-reliability-buy-in-commitment-and-trust.html" target="_blank">Just Culture & High Reliability: The Initial Approach</a></div>
|
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<div class="sreweekly-description">
|
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<p>This article examines a case study of an EMS company attempting to adopt a just culture policy. There’s a great discussion of why it’s not a good idea to lay blame on individuals when systemic problems may be far more important.</p>
|
|
<p><small> Larry Boxman and Paul LeSage — JEMS (Journal of Emergency Medical Services)</small></p>
|
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</div>
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</div>
|
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<div class="sreweekly-entry">
|
|
<div class="sreweekly-title"><a href="https://devblog.xero.com/sre-xero-managing-incidents-part-iii-86f88c917006" target="_blank">SRE@Xero: Managing Incidents Part III</a></div>
|
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<div class="sreweekly-description">
|
|
<p>In this third and final article in a series, Xero lays out their process for analyzing incidents after the fact. Thanks to the Xero folks for being so open about your processes and for taking the time to write these articles!</p>
|
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<p><small>Karthik Nilakant — Xero</small></p>
|
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</div>
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</div>
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<div class="sreweekly-entry">
|
|
<div class="sreweekly-title"><a href="https://medium.com/observability/want-to-debug-latency-7aa48ecbe8f7" target="_blank">Want to Debug Latency?</a></div>
|
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<div class="sreweekly-description">
|
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<p>I like the nifty heat maps with example distributed traces. Neat idea!</p>
|
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<p><small>JBD — Google</small></p>
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</div>
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</div>
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<h2>Outages</h2>
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<ul class="sreweekly-outages">
|
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<li><a href="http://www.sacbee.com/news/local/health-and-medicine/article211253069.html">Sutter Health</a></li>
|
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<li><a href="http://www.epicgames.com/fortnite/en-US/news/postmortem-of-service-outage-4-12">Fortnite (incident analysis)</a>
|
|
<ul class="sreweekly-outage">
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<li class="sreweekly-outage">I really love how deep and technical Fortnite is with their incident analysis articles! Here’s one for their outage in mid-april.
|
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<p><small>The Epic Team</small></li>
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</ul>
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</li>
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<li><a href="https://status.cloud.google.com/incident/compute/18004#18004001">Google Compute Engine (us-east4 region)</a></li>
|
|
<li><a href="https://metastatuspage.com/incidents/mm2j66zm4mdd">Atlassian Statuspage</a></li>
|
|
<li><a href="https://www.cnet.com/news/roku-devices-suffered-outage-tuesday-now-fixed/">Roku</a></li>
|
|
<li><a href="http://www.newsweek.com/hulu-down-not-working-error-code-bya-403-007-location-not-available-outage-921688">Hulu</a></li>
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