2864 lines
146 KiB
HTML
2864 lines
146 KiB
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<link href="https://www.pagerduty.com/blog/company/5-things-shadow-on-call/" hreflang="en" rel="alternate">
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<title>5 Things I Didn't Expect to See While Shadowing On-Call | PagerDuty</title>
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data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_pd-logo"
|
||
cp-key="logo-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
<img
|
||
id="logo-pagerduty"
|
||
alt="PagerDuty logo"
|
||
src="/wp-content/themes/citizens-band/images/logos/pagerduty-monochrome.svg"
|
||
width="122"
|
||
height="25"
|
||
>
|
||
</a>
|
||
</li>
|
||
|
||
<li cp-key="services-menu-item">
|
||
<menu
|
||
id="dropdown-btns-menu"
|
||
aria-label="Main PagerDuty services and content"
|
||
cp-key="services-menu"
|
||
><li><label
|
||
cp-key="dropdown-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Products<input
|
||
type="radio"
|
||
name="dropdown-visibility"
|
||
id="target-dd-products"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products"
|
||
cp-key="dropdown-icon"
|
||
></label>
|
||
</li><li><label
|
||
cp-key="dropdown-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Solutions<input
|
||
type="radio"
|
||
name="dropdown-visibility"
|
||
id="target-dd-solutions"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions"
|
||
cp-key="dropdown-icon"
|
||
></label>
|
||
</li><li><a
|
||
href="/pricing/incident-management/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_pricing" cp-key="link-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Pricing</a>
|
||
</li><li><label
|
||
cp-key="dropdown-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Company<input
|
||
type="radio"
|
||
name="dropdown-visibility"
|
||
id="target-dd-company"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company"
|
||
cp-key="dropdown-icon"
|
||
></label>
|
||
</li><li><label
|
||
cp-key="dropdown-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Resources<input
|
||
type="radio"
|
||
name="dropdown-visibility"
|
||
id="target-dd-resources"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources"
|
||
cp-key="dropdown-icon"
|
||
></label>
|
||
</li></menu>
|
||
</li>
|
||
|
||
<li cp-key="tools-menu-item">
|
||
<menu
|
||
id="tools-btns-menu"
|
||
aria-label="Search and Language"
|
||
cp-key="tools-menu"
|
||
>
|
||
<li cp-key="search-menu-item">
|
||
<a
|
||
href="/search/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_search"
|
||
cp-key="search-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
<svg
|
||
viewbox="0 0 24 24"
|
||
width="18"
|
||
height="18"
|
||
fill="none"
|
||
stroke="currentColor"
|
||
stroke-width="1.8"
|
||
>
|
||
<title>Search</title>
|
||
<circle cx="11" cy="11" r="8" vector-effect="non-scaling-stroke"></circle>
|
||
<path d="m21 21-4-4" vector-effect="non-scaling-stroke"></path>
|
||
</svg>
|
||
</a>
|
||
</li>
|
||
|
||
<li cp-key="lang-picker-menu-item">
|
||
<lang-picker>
|
||
<label
|
||
cp-key="lang-picker-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
<input
|
||
type="checkbox"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker"
|
||
>
|
||
</label>
|
||
<lang-picker-options
|
||
class="z-modal round shadow-md px-4 py-2"
|
||
>
|
||
<menu><li>
|
||
<a
|
||
href="/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker_english"
|
||
data-target="0"
|
||
class="block p-2 text-black hover:text-green"
|
||
>
|
||
English
|
||
</a>
|
||
</li>
|
||
<li>
|
||
<a
|
||
href="/de/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker_deutsch"
|
||
data-target="1"
|
||
class="block p-2 text-black hover:text-green"
|
||
>
|
||
Deutsch
|
||
</a>
|
||
</li>
|
||
<li>
|
||
<a
|
||
href="/fr/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker_francais"
|
||
data-target="2"
|
||
class="block p-2 text-black hover:text-green"
|
||
>
|
||
Français
|
||
</a>
|
||
</li>
|
||
<li>
|
||
<a
|
||
href="https://www.pagerduty.co.jp/"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker_japanese"
|
||
data-target="3"
|
||
class="block p-2 text-black hover:text-green"
|
||
>
|
||
日本語
|
||
</a>
|
||
</li>
|
||
</menu>
|
||
</lang-picker-options>
|
||
</lang-picker>
|
||
</li>
|
||
|
||
<li cp-key="contact-menu-item">
|
||
<a
|
||
href="/contact-us/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_contact-us"
|
||
cp-key="contact-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Contact Us
|
||
</a>
|
||
</li>
|
||
</menu>
|
||
</li>
|
||
|
||
<li cp-key="login-menu-item">
|
||
<a
|
||
href="https://app.pagerduty.com/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_log-in"
|
||
cp-key="login-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Log In
|
||
</a>
|
||
</li>
|
||
|
||
<li cp-key="trial-menu-item">
|
||
<a
|
||
href="/sign-up/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_get-started"
|
||
cp-key="trial-btn"
|
||
cp-set="btn-primary menu-btn"
|
||
>
|
||
Start for Free
|
||
</a>
|
||
</li>
|
||
|
||
<li cp-key="mobile-menu-item">
|
||
<label
|
||
cp-key="mobile-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
<input type="checkbox" class="sr-only">
|
||
<svg
|
||
viewbox="0 0 24 24"
|
||
width="24"
|
||
height="24"
|
||
fill="none"
|
||
stroke="currentColor"
|
||
stroke-width="3"
|
||
>
|
||
<title>Mobile menu icon</title>
|
||
<path icon-closed d="M22 18H2m20-6H2M22 6H2" vector-effect="non-scaling-stroke"></path>
|
||
<path icon-opened d="m7 17L17 7m0 10L7 7" vector-effect="non-scaling-stroke"></path>
|
||
</svg>
|
||
</label>
|
||
</li>
|
||
</menu>
|
||
|
||
<nav-dropdowns
|
||
id="nav-dropdowns"
|
||
role="group"
|
||
aria-label="Dropdowns"
|
||
>
|
||
<noscript>
|
||
<label id="dropdown-visibility-close-btn"
|
||
class="container mx-auto px-4 pt-2 -mb-2 text-green hover:text-green-dark cursor-pointer flex">
|
||
<svg viewbox="0 0 24 24" width="24" height="24" class="block ml-auto">
|
||
<circle cx="12" cy="12" r="12" fill="currentColor"></circle>
|
||
<path d="m7 17L17 7m0 10L7 7" fill="none" stroke="white" stroke-width="2"></path>
|
||
</svg>
|
||
<input type="radio" name="dropdown-visibility" class="sr-only">
|
||
</label>
|
||
</noscript> <nav-dropdown id="dropdown-products" role="group" aria-label="Products">
|
||
<label cp-set="btn-primary subtab-visibility products-products">
|
||
<input
|
||
id="target-products-products"
|
||
type="radio"
|
||
name="dropdown-subtab-visibility"
|
||
checked data-track-event="nav-clicked-v4"
|
||
>
|
||
Products
|
||
</label> <toggle-details id="products-products">
|
||
<label>
|
||
<h2>Products</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article top-bar="products">
|
||
<a
|
||
href="/platform/operations-cloud/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_ops-cloud"
|
||
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
|
||
<p>The platform for mission-critical work in the modern enterprise.</p></a>
|
||
</article>
|
||
|
||
<article sub-tab="products"> <a
|
||
href="/platform/incident-management/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_incident-management"
|
||
cp-set="link leaf-link" > <h3>Incident Management</h3>
|
||
<p>End-to-end orchestration for rapid issue resolution.</p></a>
|
||
<a
|
||
href="/ai/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_ai_at_pagerduty"
|
||
cp-set="link leaf-link" > <h3>AI at PagerDuty</h3>
|
||
<p>Revolutionize operations at the speed of AI.</p></a>
|
||
<a
|
||
href="/platform/automation/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_process-automation"
|
||
cp-set="link leaf-link" > <h3>Automation</h3>
|
||
<p>Accelerate critical work across the enterprise.</p></a>
|
||
<a
|
||
href="/platform/ai-agents/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_ai_agents"
|
||
cp-set="link leaf-link" > <h3>AI Agents</h3>
|
||
<p>Redefine operations with AI Agents that ignite growth.</p></a>
|
||
<a
|
||
href="/platform/business-ops/status-pages/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_status-pages"
|
||
cp-set="link leaf-link" > <h3>Status Pages</h3>
|
||
<p>A single source of truth for system status.</p></a>
|
||
<a
|
||
href="/platform/generative-ai/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_advance"
|
||
cp-set="link leaf-link" > <h3>PagerDuty Advance</h3>
|
||
<p>Generative AI for critical operations work.</p></a>
|
||
<a
|
||
href="/platform/business-ops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_csops"
|
||
cp-set="link leaf-link" > <h3>Customer Service Ops</h3>
|
||
<p>Bridge support and engineering teams.</p></a>
|
||
<a
|
||
href="/platform/aiops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_aiops"
|
||
cp-set="link leaf-link" > <h3>AIOps</h3>
|
||
<p>Reduce alert noise and accelerate triage.</p></a>
|
||
</article>
|
||
|
||
<article side-panel="products"> <a
|
||
href="/drops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_feature-product-drops"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
|
||
alt="Learn more about new Generally Available and Early Access features"
|
||
width=""
|
||
height="334"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>Monthly Product Drops</h2>
|
||
<p>Learn more about new Generally Available and Early Access features</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a> <nav-card cp-set="card cta-card">
|
||
<card-header>
|
||
Work how you want with PagerDuty.
|
||
</card-header>
|
||
<card-body>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
<a
|
||
href="/integrations/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_bottom-bar_integrations"
|
||
cp-set="link btn-primary" >Explore our 750+ integrations</a>
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
<label cp-set="btn-primary subtab-visibility products-platform">
|
||
<input
|
||
id="target-products-platform"
|
||
type="radio"
|
||
name="dropdown-subtab-visibility"
|
||
data-track-event="nav-clicked-v4"
|
||
>
|
||
Platform
|
||
</label> <toggle-details id="products-platform">
|
||
<label>
|
||
<h2>Platform</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article top-bar="products">
|
||
<a
|
||
href="/platform/operations-cloud/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_ops-cloud"
|
||
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
|
||
<p>The platform for mission-critical work in the modern enterprise.</p></a>
|
||
</article>
|
||
|
||
<article sub-tab="products"> <a
|
||
href="https://developer.pagerduty.com/"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_developer-platform"
|
||
cp-set="link leaf-link" > <h3>Developer Platform</h3>
|
||
<p>Customize your PagerDuty experience.</p></a>
|
||
<a
|
||
href="/services/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_prof-services"
|
||
cp-set="link leaf-link" > <h3>Professional Services</h3>
|
||
<p>Get more value from PagerDuty.</p></a>
|
||
<a
|
||
href="/security/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_security"
|
||
cp-set="link leaf-link" > <h3>Security</h3>
|
||
<p>View our trust and compliance practices.</p></a>
|
||
<a
|
||
href="/enterprise/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_enterprise-class"
|
||
cp-set="link leaf-link" > <h3>Enterprise Class</h3>
|
||
<p>Secure, reliable, extensible, and scalable.</p></a>
|
||
<a
|
||
href="/integrations/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_integrations"
|
||
cp-set="link leaf-link" > <h3>Integrations</h3>
|
||
<p>Work how you want with PagerDuty.</p></a>
|
||
</article>
|
||
|
||
<article side-panel="products"> <a
|
||
href="/drops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_feature-product-drops"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
|
||
alt="Learn more about new Generally Available and Early Access features"
|
||
width=""
|
||
height="334"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>Monthly Product Drops</h2>
|
||
<p>Learn more about new Generally Available and Early Access features</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a> <nav-card cp-set="card cta-card">
|
||
<card-header>
|
||
See how PagerDuty works for you.
|
||
</card-header>
|
||
<card-body>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
<a
|
||
href="/request-a-demo/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_bottom-bar_request_demo"
|
||
cp-set="link btn-primary" >Request a demo</a>
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</nav-dropdown>
|
||
<nav-dropdown id="dropdown-solutions" role="group" aria-label="Solutions">
|
||
<toggle-details>
|
||
<label>
|
||
<h2>Solutions</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article dropdown-column="nav_solutions_solutions">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Solutions</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/solutions/incident-management-transformation"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_incident_management_transformation"
|
||
cp-set="link leaf-link" >Incident Management Transformation</a><a
|
||
href="/solutions/operations-center-modernization/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_operations_center_modernization"
|
||
cp-set="link leaf-link" >Operations Center Modernization</a><a
|
||
href="/solutions/automation-coe/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_automation_coe"
|
||
cp-set="link leaf-link" >Automation Standardization</a><a
|
||
href="/solutions/cx-operations/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_cx_experience"
|
||
cp-set="link leaf-link" >Customer Experience Operations</a><a
|
||
href="/solutions/digital-resilience/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_digital_resilience"
|
||
cp-set="link leaf-link" >Digital Operations Resiliency</a><a
|
||
href="/solutions/scaled-service-ownership/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_scaled_service_ownership"
|
||
cp-set="link leaf-link" >Scaled Service Ownership</a><a
|
||
href="/solutions/remote-location-operations-automation/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_remote_location_operations_automation"
|
||
cp-set="link leaf-link" >Remote-Location Operations</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article dropdown-column="nav_solutions_use_cases">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Use Cases</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/use-cases/security-incident-management/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_security-incident-management"
|
||
cp-set="link leaf-link" >Security Incident Management</a><a
|
||
href="/use-cases/llmops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_llmops"
|
||
cp-set="link leaf-link" >LLMOps</a><a
|
||
href="/use-cases/dataops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_dataops"
|
||
cp-set="link leaf-link" >DataOps</a><a
|
||
href="/use-cases/finops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_finops"
|
||
cp-set="link leaf-link" >FinOps</a><a
|
||
href="/use-cases/complianceops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_complianceops"
|
||
cp-set="link leaf-link" >ComplianceOps</a><a
|
||
href="/use-cases/crisisops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_crisisops"
|
||
cp-set="link leaf-link" >CrisisOps</a><a
|
||
href="/use-cases/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_see_all_use_cases"
|
||
cp-set="link leaf-link" >See All Use Cases</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article dropdown-column="nav_solutions_industries">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Industries</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/industries/financial-services/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_financial-services"
|
||
cp-set="link leaf-link" >Financial Services</a><a
|
||
href="/industries/healthcare/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_healthcare"
|
||
cp-set="link leaf-link" >Healthcare</a><a
|
||
href="/industries/nonprofit/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_non-profit"
|
||
cp-set="link leaf-link" >Non Profit</a><a
|
||
href="/industries/government/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_government"
|
||
cp-set="link leaf-link" >Government</a><a
|
||
href="/industries/education/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_education"
|
||
cp-set="link leaf-link" >Education</a><a
|
||
href="/industries/retail/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_retail"
|
||
cp-set="link leaf-link" >Retail</a><a
|
||
href="/industries/ai-infrastructure/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_ai-infrastructure"
|
||
cp-set="link leaf-link" >AI Infrastructure</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article side-panel=""> <a
|
||
href="/in-perspective/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_feature-highlight_fox"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://cdn.pagerduty.com/wp-content/uploads/2024/01/nav-fox-corporation.png"
|
||
alt="FOX Customer Story"
|
||
width=""
|
||
height="196"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>Operational Integrity at FOX</h2>
|
||
<p>Learn how strategic technology investments powered FOX's digital and operational transformation.</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a> <nav-card cp-set="card cta-card">
|
||
<card-header>
|
||
Work how you want with PagerDuty.
|
||
</card-header>
|
||
<card-body>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
<a
|
||
href="/integrations/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_bottom-bar_integrations"
|
||
cp-set="link btn-primary" >Explore our 750+ integrations</a>
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
|
||
</nav-dropdown>
|
||
<nav-dropdown id="dropdown-pricing" role="group" aria-label="Pricing">
|
||
<a
|
||
href="/pricing/incident-management/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_pricing"
|
||
>Pricing</a>
|
||
</nav-dropdown>
|
||
<nav-dropdown id="dropdown-company" role="group" aria-label="Company">
|
||
<toggle-details>
|
||
<label>
|
||
<h2>Company</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article dropdown-column="nav_company_who-we-are">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Who We Are</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/in-perspective/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_in-perspective"
|
||
cp-set="link leaf-link" >Thought Leadership</a><a
|
||
href="/company/awards/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_awards"
|
||
cp-set="link leaf-link" >Awards</a><a
|
||
href="https://careers.pagerduty.com/home"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_careers"
|
||
cp-set="link leaf-link" >Careers</a><a
|
||
href="https://investor.pagerduty.com/overview/default.aspx"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_investor-relations"
|
||
cp-set="link leaf-link" >Investor Relations</a><a
|
||
href="/leadership/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_leadership"
|
||
cp-set="link leaf-link" >Leadership</a><a
|
||
href="/newsroom/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_newsroom"
|
||
cp-set="link leaf-link" >Newsroom</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article sub-tab="nav_company"> <a
|
||
href="/company/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_about-us"
|
||
cp-set="link leaf-link" > <h2>About us</h2>
|
||
<p>We're empowering teams with the time and efficiency to build the future.</p>
|
||
</a> <a
|
||
href="/impact-hub/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_impact"
|
||
cp-set="link leaf-link" > <h2>Our Impact</h2>
|
||
<p>See how we are building resilience and accelerating change.</p>
|
||
</a></article>
|
||
<article side-panel="nav_company"> <a
|
||
href="/assets/fy26-pagerduty-impact-report.pdf"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_feature-highlight_fy26-impact-report"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/06/Watch-Duty-PeteLongworth-Healdsburg-Firehouse-161-scaled.webp"
|
||
alt="FY26 Impact Report"
|
||
width=""
|
||
height="220"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>FY26 Impact Report</h2>
|
||
<p>Learn about our efforts around global employee engagement, sustainability, and more.</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a>
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
|
||
</nav-dropdown>
|
||
<nav-dropdown id="dropdown-resources" role="group" aria-label="Resources">
|
||
<toggle-details>
|
||
<label>
|
||
<h2>Resources</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article dropdown-column="nav_resources_resources">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Resources</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/resources/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_library"
|
||
cp-set="link leaf-link" >Library</a><a
|
||
href="/blog/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_blog"
|
||
cp-set="link leaf-link" >Blog</a><a
|
||
href="/demo/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_demo"
|
||
cp-set="link leaf-link" >Demos</a><a
|
||
href="/resources/?type=webinar"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_webinars"
|
||
cp-set="link leaf-link" >Webinars</a><a
|
||
href="/events/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_events"
|
||
cp-set="link leaf-link" >Events</a><a
|
||
href="/resources/?type=ebook"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_ebooks"
|
||
cp-set="link leaf-link" >Ebooks</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article dropdown-column="nav_solutions_customers">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Customer Stories</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/customer/tui/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_tui"
|
||
cp-set="link leaf-link" >TUI</a><a
|
||
href="/customer/zoom-video-communications/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_zoom"
|
||
cp-set="link leaf-link" >Zoom</a><a
|
||
href="/customer/spotify-backstage/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_spotify"
|
||
cp-set="link leaf-link" >Spotify</a><a
|
||
href="/customer/draftkings/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_draftkings"
|
||
cp-set="link leaf-link" >DraftKings</a><a
|
||
href="/customer/australian-bank/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_australian-bank"
|
||
cp-set="link leaf-link" >Australian Bank</a><a
|
||
href="/customer/vodafone/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_vodafone"
|
||
cp-set="link leaf-link" >Vodafone</a><a
|
||
href="/customer/fox/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_fox"
|
||
cp-set="link leaf-link" >Fox Corporation</a><a
|
||
href="/customers/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_all-customers"
|
||
cp-set="link leaf-link" >See All Customers</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article dropdown-column="nav_resources_learning">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Learning</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/prompt-library/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_use_case_library"
|
||
cp-set="link leaf-link" >Template and Prompt Library</a><a
|
||
href="https://university.pagerduty.com"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_learning_pd-university"
|
||
cp-set="link leaf-link" >PagerDuty University</a><a
|
||
href="https://community.pagerduty.com/"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_learning_community"
|
||
cp-set="link leaf-link" >Community</a><a
|
||
href="/ops-guides/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_support_ops-guides"
|
||
cp-set="link leaf-link" >Ops Guides</a><a
|
||
href="https://support.pagerduty.com/"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_support_knowledge-base"
|
||
cp-set="link leaf-link" >Knowledge Base</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article side-panel=""> <a
|
||
href="/resources/news-announcements/video/pagerduty-on-tour-video-content/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_feature-highlight_pagerduty-on-tour"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://www.pagerduty.com/cdn-cgi/image/f=auto,w=720/https://cdn.pagerduty.com/wp-content/uploads/2025/01/pdot-resource-thumbnail.png"
|
||
alt="Get on-demand insights on AI-first operations."
|
||
width=""
|
||
height="185"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>PagerDuty on Tour</h2>
|
||
<p>Get on-demand insights on AI-first operations.</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a> <nav-card cp-set="card cta-card">
|
||
<card-header>
|
||
Have a question? We're here to help.
|
||
</card-header>
|
||
<card-body>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
<a
|
||
href="/contact-us/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_bottom-bar_contact-us"
|
||
cp-set="link btn-primary" >Contact Us</a>
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
|
||
</nav-dropdown>
|
||
</nav-dropdowns>
|
||
</nav>
|
||
|
||
|
||
<script>
|
||
// Check if window.pd is undefined or null, then assign it an empty object
|
||
if (typeof window.pd === 'undefined' || window.pd === null) {
|
||
window.pd = {};
|
||
}
|
||
|
||
// Check if window.pd.nav is undefined or null, then assign it the specified object
|
||
if (typeof window.pd.nav === 'undefined' || window.pd.nav === null) {
|
||
window.pd.nav = { breakpoint: "1080px" };
|
||
}
|
||
|
||
</script>
|
||
<script async src="/wp-content/themes/citizens-band/js/build/navigation-v4.min.js?ver=fd8a71ccd0c4261e5fbd768e5e77919d54c631fe"></script>
|
||
|
||
|
||
<main >
|
||
|
||
|
||
|
||
<section data-track-organism="hero"
|
||
class="grid-container px-glg-md
|
||
relative overflow-hidden
|
||
bg-transparent
|
||
"
|
||
id="hero"
|
||
>
|
||
|
||
<div class="absolute inset-0 -mx-glg-md pointer-events-none">
|
||
<div class="absolute inset-0 pointer-events-none" style="-webkit-mask-image: linear-gradient(black 80%, transparent 100%); mask-image: linear-gradient(black 80%, transparent 100%);">
|
||
<div class="absolute inset-0 overflow-hidden pointer-events-none">
|
||
<div class="dark:hidden absolute inset-0"
|
||
style="background: linear-gradient(to right bottom, rgb(249, 250, 251), rgb(255, 255, 255), rgb(243, 244, 246)); z-index: -20;">
|
||
</div>
|
||
|
||
<div class="hidden dark:block absolute inset-0"
|
||
style="background: linear-gradient(to left bottom, rgb(51, 51, 51), rgb(17, 17, 17)); z-index: -20;">
|
||
</div>
|
||
|
||
<div class="absolute -z-[18] pointer-events-none"
|
||
style="top: -10%;
|
||
left: 50%;
|
||
transform: translateX(-50%);
|
||
width: 1000px;
|
||
height: 600px;
|
||
background: radial-gradient(rgba(59, 130, 246, 0.25) 0%, transparent 70%);
|
||
filter: blur(60px);">
|
||
</div>
|
||
<div class="absolute -z-[18] pointer-events-none"
|
||
style="top: 150px;
|
||
left: 50%;
|
||
transform: translateX(-50%);
|
||
width: 1000px;
|
||
height: 600px;
|
||
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<h1 class="text-xl sm:text-3xl text-pretty">5 Things I Didn’t Expect to See While Shadowing On-Call</h1>
|
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<div class="flex flex-col gap-gut/2">
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<span>by <a href="https://www.pagerduty.com/blog/author/lgutnik/">Lilia Gutnik</a></span>
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<span class="text-sm">
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September 12, 2017
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<span class="font-normal">|</span> 5 min read
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</span>
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</div>
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<div class="max-w-[75ch] break-words">
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||
<p><span style="font-weight: 400;">Shadowing on-call engineers feels like watching open-heart surgery over a doctor’s shoulder. Precision and speed are paramount, and mistakes can lead to severe consequences. As part of my, “Welcome-to-PagerDuty” experience, I was added to a PagerDuty engineering team’s <a href="https://www.pagerduty.com/resources/learn/call-rotations-schedules/">on-call rotation</a> as a shadow observer for a week. </span></p>
|
||
<p><span style="font-weight: 400;">During my time on-call, I was on the same <a href="https://support.pagerduty.com/v1/docs/escalation-policies">escalation policies</a> and received the same notifications as everyone else on the rotation. I would wake up if engineers on-call were woken up by a notification and lurk in the operations Slack channel as they would work through urgent time-sensitive situations. I expected to see stress bring out the worst in people. To my surprise, I was completely wrong.</span></p>
|
||
<p><span style="font-weight: 400;">Phones buzzed to interrupt sleep, meals, thoughts, and so much more — chat channels filled with rapid fire messages and resolution steps unfolded at all hours of the night. I was surprised to see kindness, support, and humor — despite the <a href="https://response.pagerduty.com/oncall/being_oncall/#responsibilities">on-call responsibilities</a> and stress</span><span style="font-weight: 400;">.</span></p>
|
||
<h2>Encouragement</h2>
|
||
<div id="attachment_35998" style="width: 720px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-35998" class="wp-image-35998 size-full" src="https://cdn.pagerduty.com/wp-content/uploads/2017/09/shouldnt-be-hard.png" alt="" width="710" height="259" srcset="https://cdn.pagerduty.com/wp-content/uploads/2017/09/shouldnt-be-hard.png 710w, https://cdn.pagerduty.com/wp-content/uploads/2017/09/shouldnt-be-hard-300x109.png 300w" sizes="auto, (max-width: 710px) 100vw, 710px" /><p id="caption-attachment-35998" class="wp-caption-text">Source: https://xkcd.com/1349/</p></div>
|
||
<p> </p>
|
||
<p><span style="font-weight: 400;">One simple sentence makes it easier to get through hours of stress.</span></p>
|
||
<p><span style="font-weight: 400;">In the late afternoon of my first-day shadowing, I got my first notification. I hopped on the Slack channel and saw that the investigation had already settled on diagnosing an issue from a recent deploy. The team immediately engaged, methodically pausing and provisioning new machines. In the flurry of triaging and diagnosing, I realized that on-call responder was as new to this situation as I was; we had both started less than one month ago. He was fixing a problem that he had never seen before.</span></p>
|
||
<p><span style="font-weight: 400;">In the early evening, things were getting back on track. It had been a long day and people were on their way home. Still, a veteran engineer (P) checked in and cheered on his teammate (K):</span></p>
|
||
<blockquote>
|
||
<p style="padding-left: 30px;"><b>P</b><span style="font-weight: 400;"> [6:14 PM] Is everything done???</span></p>
|
||
<p style="padding-left: 30px;"><b>K</b><span style="font-weight: 400;">[6:15 PM] Not yet, just in the middle of restarting the hosts. Everything is going smoothly so far though</span></p>
|
||
<p style="padding-left: 30px;"><b>P</b><span style="font-weight: 400;"> [6:18 PM] Way to go </span><b>K</b><span style="font-weight: 400;">! This sh*t used to take us half a day!</span></p>
|
||
</blockquote>
|
||
<p><span style="font-weight: 400;">This type of peer encouragement creates confidence for people new to the project, new to the company, or new to the profession. Encouragement from senior engineers helps less experienced engineers feel brave enough to ask more questions. Asking questions is how new people learn and ramp up to become experts. It starts with empowering people: one “way to go” at a time.</span></p>
|
||
<h2>(2) Humility and (3) Gratitude</h2>
|
||
<p><span style="font-weight: 400;">The newbie on-call engineer in my anecdote immediately responded to the encouragement. He acknowledged and appreciated the senior engineers who had helped him. In three quick sentences, he demonstrated humility and gratitude. </span></p>
|
||
<blockquote>
|
||
<p style="padding-left: 30px;"><b>K</b><span style="font-weight: 400;">:[6:21 PM] No way. I would’ve sank if it weren’t for you and </span><b>M</b><span style="font-weight: 400;">. So much to learn!</span></p>
|
||
</blockquote>
|
||
<p><span style="font-weight: 400;">I like that K called out another teammate who had helped him. <a href="https://www.pagerduty.com/use-cases/devops/engineers/">DevOps engineering teams</a> deeply value their teammates. More than just colleagues, they rely on each other to make sure that the software they’re writing today won’t create a hellish on-call rotation tomorrow. No one person can possibly know everything all the time; they have to constantly learn from each other and lean on each other for help. </span></p>
|
||
<p><span style="font-weight: 400;">In the example above, observe the fine line between humility and self-deprecation. The engineer mentions that he has ‘so much to learn’. This attitude is different from ‘I’ll never do this myself’ or ‘I’ll never understand all of this stuff.’ Being humble and grateful builds trust between teammates. Self-deprecation can sow uncertainty and uneasiness.</span></p>
|
||
<div id="attachment_35997" style="width: 721px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-35997" class="wp-image-35997" src="https://cdn.pagerduty.com/wp-content/uploads/2017/09/here-to-help.png" alt="" width="711" height="251" srcset="https://cdn.pagerduty.com/wp-content/uploads/2017/09/here-to-help.png 1480w, https://cdn.pagerduty.com/wp-content/uploads/2017/09/here-to-help-300x106.png 300w, https://cdn.pagerduty.com/wp-content/uploads/2017/09/here-to-help-1024x362.png 1024w" sizes="auto, (max-width: 711px) 100vw, 711px" /><p id="caption-attachment-35997" class="wp-caption-text">Source: https://xkcd.com/1831/</p></div>
|
||
<p> </p>
|
||
<h2>(4) Levity and (5) So many gifs</h2>
|
||
<div id="attachment_35996" style="width: 443px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-35996" class="wp-image-35996" src="https://cdn.pagerduty.com/wp-content/uploads/2017/09/alternate-currency.png" alt="" width="433" height="347" srcset="https://cdn.pagerduty.com/wp-content/uploads/2017/09/alternate-currency.png 415w, https://cdn.pagerduty.com/wp-content/uploads/2017/09/alternate-currency-300x241.png 300w" sizes="auto, (max-width: 433px) 100vw, 433px" /><p id="caption-attachment-35996" class="wp-caption-text">Source: https://xkcd.com/512/</p></div>
|
||
<p> </p>
|
||
<p><span style="font-weight: 400;">Being on-call can be repetitive and (blissfully) boring. On-call predictability reduces chaos and stress, but there will always be some inherent anxiety associated with being on-call. Luckily, the Internet granted on-call teams (and the rest of us) gifs to dissipate stressful on-call shifts with delightful bursts of humor on loop. </span></p>
|
||
<p><span style="font-weight: 400;">PagerDuty has a strong culture of humor and a particular passion for custom gifs. I loved observing this team, distributed across three separate time zones and two different countries, have fun and be goofy with each other. I noticed that people who weren’t currently on-call were consistently present and upbeat. </span></p>
|
||
<div id="attachment_35999" style="width: 443px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-35999" class="wp-image-35999" src="https://cdn.pagerduty.com/wp-content/uploads/2017/09/trustworthiness.png" alt="" width="433" height="474" srcset="https://cdn.pagerduty.com/wp-content/uploads/2017/09/trustworthiness.png 606w, https://cdn.pagerduty.com/wp-content/uploads/2017/09/trustworthiness-274x300.png 274w" sizes="auto, (max-width: 433px) 100vw, 433px" /><p id="caption-attachment-35999" class="wp-caption-text">Source: https://xkcd.com/1301/</p></div>
|
||
<p> </p>
|
||
<h3>So, how can you make your team’s on-call experience more positive?</h3>
|
||
<ul>
|
||
<li style="font-weight: 400;"><span style="font-weight: 400;">Be present for your team, even if you’re not currently on-call</span></li>
|
||
<li style="font-weight: 400;"><span style="font-weight: 400;">Cheer people on, especially people who are new to your team</span></li>
|
||
<li style="font-weight: 400;"><span style="font-weight: 400;">Acknowledge when something is challenging, risky, or time-consuming </span></li>
|
||
<li style="font-weight: 400;"><span style="font-weight: 400;">Be specific with your thanks — acknowledge the people who directly impacted you. It will help the team as a whole understand who has which strengths in future situations.</span></li>
|
||
<li style="font-weight: 400;"><span style="font-weight: 400;">Be willing to get silly. Everyone loves to laugh.</span></li>
|
||
</ul>
|
||
<p><span style="font-weight: 400;">I saw plenty of problem-solving, some heartache and frustration, and even parts of people’s weekends and evenings absorbed in being on-call. In the midst of it, small gestures from teammates remind you that you’re not alone. </span></p>
|
||
<p><span style="font-weight: 400;">When it feels like the sky is falling, it helps when people are excellent to each other.</span></p>
|
||
<p><span style="font-weight: 400;">For more on how to engender empathy in DevOps, check out our post on <a href="https://www.pagerduty.com/blog/hugops-in-practice/">#HugOps.</a></span></p>
|
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|
||
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
|
||
|
||
<h4 class="text-green group-hover:text-green-dark transition">Operations Cloud</h4>
|
||
</a>
|
||
<a href="/platform/incident-management/" class="group flex items-center gap-2">
|
||
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
|
||
|
||
<h4 class="text-green group-hover:text-green-dark transition">Incident Management</h4>
|
||
</a>
|
||
<a href="/platform/automation/" class="group flex items-center gap-2">
|
||
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
|
||
|
||
<h4 class="text-green group-hover:text-green-dark transition">Automation</h4>
|
||
</a>
|
||
<a href="/resources/" class="group flex items-center gap-2">
|
||
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
|
||
|
||
<h4 class="text-green group-hover:text-green-dark transition">Resources</h4>
|
||
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|
||
</div>
|
||
</div>
|
||
|
||
|
||
<div class="flex flex-col gap-4">
|
||
<h3 class="text-md">Popular Posts</h3>
|
||
<div class="flex flex-col gap-4">
|
||
|
||
<a href="https://www.pagerduty.com/blog/product/the-path-to-autonomous-operations-pagerduty-spring-26-release/" class="group flex flex-col gap-2">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<img
|
||
width="150"
|
||
height="150"
|
||
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
|
||
alt=""
|
||
src="https://cdn.pagerduty.com/wp-content/uploads/2026/03/2-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/03/2-1024x1024.png 1x,
|
||
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/03/2-1024x1024.png 2x,
|
||
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/03/2-1024x1024.png 3x" loading="lazy" onerror="onImageError.call(this)"
|
||
>
|
||
|
||
|
||
<h4 class="text-gray-dark group-hover:text-green transition">The Path to Autonomous Operations: PagerDuty Spring 26 Release</h4>
|
||
</a>
|
||
|
||
|
||
<a href="https://www.pagerduty.com/blog/chatops/pagerdutys-slack-app-new-incident-management-capabilities/" class="group flex flex-col gap-2">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<img
|
||
width="150"
|
||
height="150"
|
||
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
|
||
alt=""
|
||
src="https://cdn.pagerduty.com/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 1x,
|
||
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 2x,
|
||
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 3x" loading="lazy" onerror="onImageError.call(this)"
|
||
>
|
||
|
||
|
||
<h4 class="text-gray-dark group-hover:text-green transition">PagerDuty’s Slack App: New Incident Management Capabilities</h4>
|
||
</a>
|
||
|
||
|
||
<a href="https://www.pagerduty.com/blog/company/pagerduty-ringing-nyse-closing-bell/" class="group flex flex-col gap-2">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<img
|
||
alt="PagerDuty ringing the closing bell July 22, 2026"
|
||
width="150"
|
||
height="150"
|
||
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
|
||
alt="PagerDuty ringing the closing bell July 22, 2026"
|
||
src="https://cdn.pagerduty.com/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 1x,
|
||
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 2x,
|
||
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 3x" loading="lazy" onerror="onImageError.call(this)"
|
||
>
|
||
|
||
|
||
<h4 class="text-gray-dark group-hover:text-green transition">Celebrating a Baton Pass at the NYSE’s Closing Bell</h4>
|
||
</a>
|
||
|
||
</div>
|
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|
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|
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|
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|
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||
|
||
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||
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|
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>Platform</h2>
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Incident Management
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AIOps
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Automation
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Business Operations
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Developer Platform
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Enterprise-Class Platform
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Digital Operations Management
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Generative AI
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What's New
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Incident Management Transformation
|
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Operations Center Modernization
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Automation Standardization
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Customer Experience Operations
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Digital Operations Resiliency
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Scaled Service Ownership
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Remote-Location Operations
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Resources Library
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PagerDuty On Tour
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>
|
||
Customer Stories
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/integrations/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
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cp-set="link-primary link-column"
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>
|
||
Integration Guides
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/prompt-library/"
|
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hreflang="en"
|
||
rel=""
|
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cp-key="column-link"
|
||
cp-set="link-primary link-column"
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>
|
||
Automation Library
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/blog/"
|
||
hreflang="en"
|
||
rel=""
|
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cp-key="column-link"
|
||
cp-set="link-primary link-column"
|
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|
||
Blog
|
||
</a>
|
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<a
|
||
href="https://www.pagerduty.com/demo/"
|
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hreflang="en"
|
||
rel=""
|
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cp-key="column-link"
|
||
cp-set="link-primary link-column"
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>
|
||
Watch Demo
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/request-a-demo/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
||
cp-set="link-primary link-column"
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||
>
|
||
Request a Demo
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/use-cases/"
|
||
hreflang="en"
|
||
rel=""
|
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cp-key="column-link"
|
||
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|
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Use Cases
|
||
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|
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|
||
href="https://www.pagerduty.com/events/"
|
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Events
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|
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>
|
||
About PagerDuty
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/in-perspective/"
|
||
hreflang="en"
|
||
rel=""
|
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cp-key="column-link"
|
||
cp-set="link-primary link-column"
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|
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Thought Leadership
|
||
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|
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|
||
href="https://www.pagerduty.com/newsroom/"
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hreflang="en"
|
||
rel=""
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cp-set="link-primary link-column"
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|
||
Newsroom
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/events/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
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cp-set="link-primary link-column"
|
||
>
|
||
Events
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/foundation/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
||
cp-set="link-primary link-column"
|
||
>
|
||
PagerDuty.org
|
||
</a>
|
||
<a
|
||
href="https://investor.pagerduty.com/"
|
||
hreflang="en"
|
||
rel="noopener"
|
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target="_blank" cp-key="column-link"
|
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cp-set="link-primary link-column"
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>
|
||
Investor Relations
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/leadership/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
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cp-set="link-primary link-column"
|
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>
|
||
Leadership
|
||
</a>
|
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<a
|
||
href="https://www.pagerduty.com/pagerduty-supplier-hub/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
||
cp-set="link-primary link-column"
|
||
>
|
||
Suppliers
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/careers/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
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cp-set="link-primary link-column"
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>
|
||
Careers
|
||
</a>
|
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<a
|
||
href="https://www.pagerduty.com/company/awards/"
|
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hreflang="en"
|
||
rel=""
|
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cp-key="column-link"
|
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cp-set="link-primary link-column"
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Awards
|
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|
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|
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id="footer-support"
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<h2
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>Support</h2>
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<a
|
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href="https://status.pagerduty.com/"
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rel="noopener"
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>
|
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System Status
|
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</a>
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<a
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href="https://www.pagerduty.com/support/"
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hreflang="en"
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Help & Support
|
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|
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|
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href="https://www.pagerduty.com/partner-with-pagerduty/"
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Partner with PagerDuty
|
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</a>
|
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<a
|
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href="https://www.pagerduty.com/contact-us/"
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hreflang="en"
|
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|
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Contact Us
|
||
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|
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<a
|
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href="https://www.pagerduty.com/legal/"
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|
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Legal
|
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<a
|
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href="https://www.pagerduty.com/services/"
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hreflang="en"
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>
|
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Services
|
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|
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<a
|
||
href="https://www.pagerduty.com/faq/"
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|
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rel=""
|
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>
|
||
FAQs
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/accessibility-statement/"
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hreflang="en"
|
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|
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|
||
Accessibility
|
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|
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|
||
href="https://www.pagerduty.com/ops-guides/"
|
||
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|
||
rel=""
|
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cp-key="column-link"
|
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|
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Ops Guides
|
||
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|
||
<a
|
||
href="https://university.pagerduty.com"
|
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hreflang="en"
|
||
rel="noopener"
|
||
target="_blank" cp-key="column-link"
|
||
cp-set="link-primary link-column"
|
||
>
|
||
PagerDuty University
|
||
</a>
|
||
<a
|
||
href="https://support.pagerduty.com"
|
||
hreflang="en"
|
||
rel="noopener"
|
||
target="_blank" cp-key="column-link"
|
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cp-set="link-primary link-column"
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Knowledge Base
|
||
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|
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|
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|
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|
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Change language
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English
|
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|
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Française
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Deutsche
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|
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日本語
|
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|
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||
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|
||
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</a>
|
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<a
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||
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|
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|
||
|
||
</a>
|
||
<a
|
||
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|
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|
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|
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|
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||
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|
||
</p>
|
||
|
||
<p cp-key="footer-copyright">
|
||
© 2026 PagerDuty, Inc. All rights reserved.
|
||
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|
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|
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<nav
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|
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|
||
<a
|
||
class=""
|
||
href="https://www.pagerduty.com/privacy-policy/"
|
||
cp-key="legal-link"
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||
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|
||
Privacy policy
|
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|
||
<a
|
||
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|
||
href="https://www.pagerduty.com/website-terms-of-use/"
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||
cp-key="legal-link"
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||
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|
||
Website Terms of Use
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</a>
|
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<a
|
||
class=""
|
||
href="https://www.pagerduty.com/privacy-policy/#ccpa"
|
||
cp-key="legal-link"
|
||
cp-set="link-primary link-column"
|
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>
|
||
California Privacy Notice
|
||
</a>
|
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<a
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class=""
|
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href="https://www.pagerduty.com/assets/uk-modern-slavery-act-statement.pdf"
|
||
cp-key="legal-link"
|
||
cp-set="link-primary link-column"
|
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|
||
Modern Slavery Act
|
||
</a>
|
||
<a
|
||
class=""
|
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href="https://www.pagerduty.com/ccpa/"
|
||
cp-key="legal-link"
|
||
cp-set="link-primary link-column"
|
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|
||
CCPA
|
||
</a>
|
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<a
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class=" ot-sdk-show-settings"
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cp-key="legal-link"
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cp-set="link-primary link-column"
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Cookie Settings
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