104 lines
2.2 KiB
Markdown
104 lines
2.2 KiB
Markdown
[[数据说明]]
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## **Team**
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[[ITOM Cloud Service Team]]
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[[Cloud Service Delivery 技术栈]]
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## **Product Readiness**
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[[ITOM Cloud Application SaaS Service Description]]
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ITOM SaaS Cloud Architecture
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Installation/Deployment Guide
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Interlock Meeting
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Performance Sizing Guide
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Product Release Process
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Product Purchase Process
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Support Oriented Training
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Ops Oriented Training
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Product Support-ability Tooling
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Product Diagnostic Tooling
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Customer Facing Doc Portal
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Cloud Simulation Environment
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Cloud Security Office Sign-Off
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Product Trial/PoC Procedure
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[[Cloud-Application-Cloud-Readiness-Check-List]]
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## **Deployment & Configuration**
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[[ITOM Cloud AWS Account Overview]]
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[[ITOM ESM Cloud Farm Information]]
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[[Cloud DevOps/ITOM APM AppPluse Cloud Farm Information]]
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Cloud Deployment Automation
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Product Provision Automation
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Product Configuration Automation
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Product License Management
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Cloud Cost Optimization/FinOps
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[[ESM Cloud Infra Cost Review]]
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[[ESM Cloud AWS Infra RI & Saving Plan]]
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[[OpsBNOM Cloud Infra Cost Review]]
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[[OpsBNOM AWS Infra RI & Saving Plan Proposal]]
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Cloud Capacity Management
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Business Data Collection/BI Analysis
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Off-Cloud to On-Cloud Migration
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Multi-Cloud Deployment
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## **Operation & Maintainence**
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Operational Runbook
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Monitoring
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Service Availibility Monitoring
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Alerting Response Process
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Product Version Upgrade
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Patch/Hotfix Process
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Configuration Management
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Disaster & Recovery
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Audit Compliance
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Incident Management
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Change Management
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Service Health Page
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## **Customer Support**
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Customer Order Fulfillment
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Customer On-boarding Process
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Support Ticketing Tool System
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Customer Cloud Service Offerings
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Customer Support Service SLA
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Customer Satisfaction Survey
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Customer Escalation Process & Path
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Service Availability Check & Monthly SLA
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Service Level Agreement
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[[ESM Monthly SLA Result]]
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Customer Notification Process
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## **Maturity Assessment**
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- Recoverability
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- Usability
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- Operability
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- Maintainability
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- Securability
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- Persistability
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- Mobility
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- Throttleability
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- Deployability
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- Reliability
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- Reusability
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- Accoutability
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- Durability
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- Troubleshootability
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- Defensibility
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- Extensibility
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- Auditability
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- Application Configurability
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- Observability
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- Visibility
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- Affordability
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- Adaptability
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## **Training Materials**
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- Newbie training
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- Record Training Session
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