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md:flex absolute whitespace-nowrap items-center gap-2 top-0 text-xs text-white px-3 py-2 bg-surface-invert rounded-lg pointer-events-none translate-y-[-40px] transition opacity-0 group-hover/button:opacity-100">All posts<kbd class="flex items-center justify-center uppercase hs-5 text-[10px] px-1 rounded border border-stroke-invert text-content-secondary-invert">Esc</kbd></div></button></div><div class="flex flex-col gap-8 max-lg:hidden"><ul class="flex flex-col text-body-sm"><li class="flex flex-col gap-3 relative group"><a class="block flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#content-top">Whose fault was it anyway? On blameless post-mortems</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#link-2--money-page--incident-response-tools-body">Link 2 — Money page | &quot;incident response tools&quot; (body)</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#what-is-a-blameless-post-mortem">What is a blameless post-mortem?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#a-quick-note-on-root-cause-analysis">A quick note on root cause analysis</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#the-fine-line-between-zero-blame-and-zero-accountability">The fine line between zero blame and zero accountability</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#forget-blamelets-learn-through-accountability-instead">Forget blame—let’s learn through accountability instead</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">Whose fault was it anyway? On blameless post-mortems</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/team">incident.io</a></span></div><div class="text-body-sm text-content-secondary">October 4, 2023<span> — <!-- -->8 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-blameless-post-mortems" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">No one wants to be on the receiving end of the blame game—especially in the wake of a major incident.</p><p class="">You know you were the one who made the final change that led to the incident, and fortunately it wasn&#x27;t anything too serious. Still, the weight of knowing you caused something bad should be enough, right?</p><p class="">Unfortunately, sometimes fingers get pointed, your name gets called, and suddenly, everyone knows that you’re the person who created more work for everyone. While the reality of this isn’t so bleak, and it’s rare to find people staring you down during a post-mortem meeting, feeling like a scapegoat isn’t great for morale.</p><h3 id="link-2--money-page--incident-response-tools-body" class=""><a class="heading-link" href="#link-2--money-page--incident-response-tools-body"><span class="icon icon-link"></span></a>Link 2 — Money page | &quot;incident response tools&quot; (body)</h3><p class=""> It’s the idea that, when <a href="https://incident.io/blog/what-is-the-incident-response-process" target="_blank" rel="noopener noreferrer" class="">incidents</a> happen, it’s best to focus less on who caused it and more on the myriad of contributing factors that allowed it to happen.</p><p class="">Sounds like a good idea, right? In reality, the answer isn’t so black and white.</p><p class="">If you&#x27;re building a culture of continuous improvement, avoiding attribution to individuals can actually be a roadblock in learning from your incidents — <a href="https://incident.io/blog/the-post-mortem-problem" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">the post-mortem problem</span></a> explores the opposite failure mode: AI-generated summaries that remove human accountability entirely. Plus, there are plenty of things that you can do to make sure that, when folks are called out by name, it&#x27;s done in the service of better learning–not blame.</p><h2 id="what-is-a-blameless-post-mortem" class=""><a class="heading-link" href="#what-is-a-blameless-post-mortem"><span class="icon icon-link"></span></a>What is a blameless post-mortem?</h2><p class="">The idea behind blameless post-mortems is that incidents should be free of finger-pointing and scapegoating. Instead of focusing on the &quot;who&quot; behind an incident, blameless culture calls for focusing on the many causes of incidents instead.</p><p class="">And, as John Allspaw of Etsy put it, &quot;...without fear of punishment or retribution.&quot;</p><p class="">By doing this, the thinking is that you eliminate the anxiety around post-incident processes. When responders don&#x27;t have to worry about being singled out for an incident, it creates a healthier environment — <a href="https://incident.io/blog/psychological-safety-in-incident-management" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">psychological safety in incident management</span></a> is the fuller picture of what makes this culture possible.</p><figure class="not-prose !my-6 mx-auto pl-6 text-gray-900 text-xl border-l-2 border-orange-600 sm:text-2xl"><svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M25.983 17.068h5.608V28H19.605V15.617c0-4.834 1.356-8.626 4.069-11.378C26.459 1.413 30.234 0 35 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Zm-19.605 0h5.608V28H0V15.617C0 10.784 1.356 6.992 4.069 4.24 6.854 1.413 10.629 0 15.395 0v5.578c-3.079 0-5.352.818-6.818 2.454-1.466 1.636-2.2 4.127-2.2 7.474v1.562Z" fill="currentColor"></path></svg><blockquote class="mt-4 text-gray-900 whitespace-pre-line">In the context of blameless post-mortems, you might end up considering the person pushing the change to production as a “root” cause, but looking deeper will reveal many contributors that allowed it to happen. </blockquote></figure><h2 id="a-quick-note-on-root-cause-analysis" class=""><a class="heading-link" href="#a-quick-note-on-root-cause-analysis"><span class="icon icon-link"></span></a>A quick note on root cause analysis</h2><p class="">You&#x27;ll often hear the term &quot;root cause analysis&quot; when discussing post-mortems. While it&#x27;s a method that aims to zero in on the specific triggers of an incident, it&#x27;s a bit of an old-school approach, primarily because looking for <em>root</em> causes tends to lead to shallower incident analysis.</p><p class="">In the context of blameless post-mortems, you might end up considering the person pushing the change to production as a “root” cause, but looking deeper will reveal many contributors that allowed it to happen.</p><p class="">In short, it’s not a “root” at all, and what could have been blame directed at an individual might be better considered a problem with a process that allowed the issue to take place.</p><p class="">In today&#x27;s landscape, we think it makes sense to look at contributing factors, some of which will be things people did or didn’t do, and some which will be environmental, process, or systems related.</p><p class="">So, there&#x27;s really no need to separate the two; they&#x27;re better together.</p><h2 id="the-fine-line-between-zero-blame-and-zero-accountability" class=""><a class="heading-link" href="#the-fine-line-between-zero-blame-and-zero-accountability"><span class="icon icon-link"></span></a>The fine line between zero blame and zero accountability</h2><p class="">The concept of blameless post-mortems was created by well-meaning engineers and SREs who have dealt with the anxieties of being the focal point of post-incident meetings. And while we aren’t here to say that this approach is wrong—<em>far</em> from it—we acknowledge that there’s also a line to tip-toe here. Let’s use two examples here.</p><p class="">The first is an organization that’s developed a strong culture of blame. While this organization is unlikely actually to exist (we hope), we’ll use it for illustrative purposes. The other is an organization that takes blamelessness to a level that’s detrimental to them.</p><p class="">Organization A uses post-incident meetings as a forum to figure out who caused an incident and interrogate them. Their top concern is weeding out “error-prone engineers,” not learning from incidents. As a result of this approach, this organization never gets any meaningful insights from these post-mortems other than a list of folks to blame for past incidents.</p><p class="">Now, engineers are afraid to take risks and move quickly since they&#x27;re so worried about being singled out for any issues they cause. Not ideal.</p><p class="">Organization B takes blamelessness to the extreme. No names ever get mentioned, leaving the causes of incidents to be a bit of a black box. The incident debrief is vague and meandering, and it’s hard to learn who did what or why it made sense to do it.</p><p class="">We’re calling for neither of these. We like to go with a different approach: <em>accountable learning post-mortems.</em></p><h2 id="forget-blamelets-learn-through-accountability-instead" class=""><a class="heading-link" href="#forget-blamelets-learn-through-accountability-instead"><span class="icon icon-link"></span></a>Forget blame—let’s learn through accountability instead</h2><p class="">Here at incident.io, we take a different approach to a wholly blameless culture. We never single anyone out for the sake of it. Sometimes, it&#x27;s necessary to reference someone specific in order to better contextualize and understand contributing factors — and <a href="https://incident.io/incident-response-slack" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response tools</span></a> that preserve a complete, automatic timeline make it possible to reconstruct events without relying on memory alone.</p><p class="">Here’s what we mean.</p><p class="">Let’s say a product engineer pressed a button that triggered an incident. In a blameless world, this person would never be identified, which might lead to a more shallow, reactive approach of just fixing the button.</p><p class="">But our approach would be this: during the post-mortem, we’d figure out who pressed the button, reference that person in either a <a href="https://incident.io/blog/what-is-a-post-mortem-document" target="_blank" rel="noopener noreferrer" class="">post-mortem document</a> or meeting, and then move on to discuss contributing factors. By doing this, we feel that we can better understand what may have led this <em>specific</em> person to trigger this incident in the first place. We can then ask questions like:</p><ul><li>Why was this button even available in the first place?</li><li>Should this person and folks with similar tenure and experience have access to triggers like these?</li><li>Was this person adequately trained on our infrastructure and processes?</li></ul><p class="">With a completely blameless approach in place, you may be able to answer the first question and gather surface-level insights about the incident. But the other two would be out of the question if you never identify the “who.”</p><p class="">The goal isn’t to assign blame. It’s to understand who triggered an incident to better contextualize why they were able to in the first place.</p><p class="">This way, we’re able to both learn more from our incidents and introduce better processes and stopgaps to prevent similar ones in the future. In the end, our goal is to create better business outcomes by getting the most out of our post-incident processes.</p><p class="">By knowing who caused an incident, we can better diagnose contributing factors and set everyone up for success — this principle is baked into our <a href="https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">seven-step framework for incident debriefs</span></a>.</p><p class="">No blame–just accountability in the service of deeper learning from incidents.</p><p class=""><br/></p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 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class="text-h3">More from Incident Post-Mortem guide</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 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[&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Our simple-to-use incident post-mortem template" loading="lazy" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Our simple-to-use incident post-mortem template</h3><p class="text-body-sm line-clamp-2">Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Chris Evans" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Chris Evans</span></span></div><div class="text-body-sm text-content-secondary">April 16, 2025</div></div></div></a><a id="1a72505c-5ac2-48f3-a70e-2b47513419ba" class="group flex flex-col" href="/blog/a-guide-to-post-mortem-meetings"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="A guide to post-mortem meetings and how we run them at incident.io" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">A guide to post-mortem meetings and how we run them at incident.io</h3><p class="text-body-sm line-clamp-2">Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here&#x27;s how we do them!</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">October 11, 2023</div></div></div></a><a id="a2c41f35-21da-4377-8625-c8254586dcff" class="group flex flex-col" href="/blog/what-is-a-post-mortem-document"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Better learning from incidents: A guide to incident post-mortem documents" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Better learning from incidents: A guide to incident post-mortem documents</h3><p class="text-body-sm line-clamp-2">Post-mortem documents are a great way to facilitate learning after incidents are resolved.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Luis Gonzalez" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Luis Gonzalez</span></span></div><div class="text-body-sm text-content-secondary">September 27, 2023</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 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1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>How we work for the whole organization</li></ul></div><div class="flex justify-between items-center"><div class="w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 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When responders don't have to worry about being singled out for an incident, it creates a healthier environment — \"},{\"_key\":\"761107542bc7\",\"_type\":\"span\",\"marks\":[\"f489251e2d0a\",\"underline\"],\"text\":\"psychological safety in incident management\"},{\"_key\":\"5880d4664b20\",\"_type\":\"span\",\"marks\":[],\"text\":\" is the fuller picture of what makes this culture possible.\"}],\"markDefs\":[{\"_key\":\"f489251e2d0a\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/psychological-safety-in-incident-management\"}],\"style\":\"normal\"},{\"_key\":\"0381edd044f3\",\"_type\":\"pullquote\",\"markDefs\":null,\"quoteText\":\"In the context of blameless post-mortems, you might end up considering the person pushing the change to production as a “root” cause, but looking deeper will reveal many contributors that allowed it to happen. \"},{\"_key\":\"310699ae9479\",\"_type\":\"block\",\"children\":[{\"_key\":\"59dc2419f4580\",\"_type\":\"span\",\"marks\":[],\"text\":\"A quick note on root cause analysis\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-a-quick-note-on-root-cause-analysis\",\"slug\":\"a-quick-note-on-root-cause-analysis\"}],\"style\":\"h2\"},{\"_key\":\"20456c7c96ae\",\"_type\":\"block\",\"children\":[{\"_key\":\"f863c5d046a10\",\"_type\":\"span\",\"marks\":[],\"text\":\"You'll often hear the term \\\"root cause analysis\\\" when discussing post-mortems. While it's a method that aims to zero in on the specific triggers of an incident, it's a bit of an old-school approach, primarily because looking for \"},{\"_key\":\"f863c5d046a11\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"root\"},{\"_key\":\"f863c5d046a12\",\"_type\":\"span\",\"marks\":[],\"text\":\" causes tends to lead to shallower incident analysis.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"75c721d382fe\",\"_type\":\"block\",\"children\":[{\"_key\":\"29438a5dfb1a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"In the context of blameless post-mortems, you might end up considering the person pushing the change to production as a “root” cause, but looking deeper will reveal many contributors that allowed it to happen.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"44a196f2abab\",\"_type\":\"block\",\"children\":[{\"_key\":\"d352758f7301\",\"_type\":\"span\",\"marks\":[],\"text\":\"In short, it’s not a “root” at all, and what could have been blame directed at an individual might be better considered a problem with a process that allowed the issue to take place.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ed4a9fbc4c9e\",\"_type\":\"block\",\"children\":[{\"_key\":\"b84fde6d1d3d0\",\"_type\":\"span\",\"marks\":[],\"text\":\"In today's landscape, we think it makes sense to look at contributing factors, some of which will be things people did or didn’t do, and some which will be environmental, process, or systems related.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"60d7ba82d36b\",\"_type\":\"block\",\"children\":[{\"_key\":\"5bf54d68c6340\",\"_type\":\"span\",\"marks\":[],\"text\":\"So, there's really no need to separate the two; they're better together.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"169217a44595\",\"_type\":\"block\",\"children\":[{\"_key\":\"2e3f33e6f5fc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The fine line between zero blame and zero accountability\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-the-fine-line-between-zero-blame-and-zero-accountability\",\"slug\":\"the-fine-line-between-zero-blame-and-zero-accountability\"}],\"style\":\"h2\"},{\"_key\":\"e16521c26835\",\"_type\":\"block\",\"children\":[{\"_key\":\"37a74501c43e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The concept of blameless post-mortems was created by well-meaning engineers and SREs who have dealt with the anxieties of being the focal point of post-incident meetings. And while we aren’t here to say that this approach is wrong—\"},{\"_key\":\"37a74501c43e1\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"far\"},{\"_key\":\"37a74501c43e2\",\"_type\":\"span\",\"marks\":[],\"text\":\" from it—we acknowledge that there’s also a line to tip-toe here. Let’s use two examples here.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"787fcc7f60e5\",\"_type\":\"block\",\"children\":[{\"_key\":\"d0fd8e6877ba0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The first is an organization that’s developed a strong culture of blame. While this organization is unlikely actually to exist (we hope), we’ll use it for illustrative purposes. The other is an organization that takes blamelessness to a level that’s detrimental to them.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"edb18ddc764c\",\"_type\":\"block\",\"children\":[{\"_key\":\"deae6b0e10c40\",\"_type\":\"span\",\"marks\":[],\"text\":\"Organization A uses post-incident meetings as a forum to figure out who caused an incident and interrogate them. Their top concern is weeding out “error-prone engineers,” not learning from incidents. As a result of this approach, this organization never gets any meaningful insights from these post-mortems other than a list of folks to blame for past incidents.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d64b08671fee\",\"_type\":\"block\",\"children\":[{\"_key\":\"0552abf08dd70\",\"_type\":\"span\",\"marks\":[],\"text\":\"Now, engineers are afraid to take risks and move quickly since they're so worried about being singled out for any issues they cause. Not ideal.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"770f2f9fd88e\",\"_type\":\"block\",\"children\":[{\"_key\":\"f6f5cbc9da260\",\"_type\":\"span\",\"marks\":[],\"text\":\"Organization B takes blamelessness to the extreme. No names ever get mentioned, leaving the causes of incidents to be a bit of a black box. The incident debrief is vague and meandering, and it’s hard to learn who did what or why it made sense to do it.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"baf754c7ca74\",\"_type\":\"block\",\"children\":[{\"_key\":\"6f53d76f8bef0\",\"_type\":\"span\",\"marks\":[],\"text\":\"We’re calling for neither of these. We like to go with a different approach: \"},{\"_key\":\"6f53d76f8bef1\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"accountable learning post-mortems.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"40cb2046e9e2\",\"_type\":\"block\",\"children\":[{\"_key\":\"a7be18a8bdf20\",\"_type\":\"span\",\"marks\":[],\"text\":\"Forget blame—let’s learn through accountability instead\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-forget-blamelets-learn-through-accountability-instead\",\"slug\":\"forget-blamelets-learn-through-accountability-instead\"}],\"style\":\"h2\"},{\"_key\":\"6fc810cc8c8a\",\"_type\":\"block\",\"children\":[{\"_key\":\"08a6d5229f4b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here at incident.io, we take a different approach to a wholly blameless culture. We never single anyone out for the sake of it. Sometimes, it's necessary to reference someone specific in order to better contextualize and understand contributing factors — and \"},{\"_key\":\"7eaca447f7e9\",\"_type\":\"span\",\"marks\":[\"cfb07a0f3072\",\"underline\"],\"text\":\"incident response tools\"},{\"_key\":\"79b9c77fd128\",\"_type\":\"span\",\"marks\":[],\"text\":\" that preserve a complete, automatic timeline make it possible to reconstruct events without relying on memory alone.\"}],\"markDefs\":[{\"_key\":\"cfb07a0f3072\",\"_type\":\"link\",\"href\":\"https://incident.io/incident-response-slack\"}],\"style\":\"normal\"},{\"_key\":\"226ac41cf7f7\",\"_type\":\"block\",\"children\":[{\"_key\":\"9fa00ffdd34e\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here’s what we mean.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"149ec672ab2c\",\"_type\":\"block\",\"children\":[{\"_key\":\"902b64727d410\",\"_type\":\"span\",\"marks\":[],\"text\":\"Let’s say a product engineer pressed a button that triggered an incident. In a blameless world, this person would never be identified, which might lead to a more shallow, reactive approach of just fixing the button.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ed108976ffcf\",\"_type\":\"block\",\"children\":[{\"_key\":\"ca44734c62fb0\",\"_type\":\"span\",\"marks\":[],\"text\":\"But our approach would be this: during the post-mortem, we’d figure out who pressed the button, reference that person in either a \"},{\"_key\":\"d355f285482f\",\"_type\":\"span\",\"marks\":[\"ccc4eef66cb8\"],\"text\":\"post-mortem document\"},{\"_key\":\"3d8b6aae2b25\",\"_type\":\"span\",\"marks\":[],\"text\":\" or meeting, and then move on to discuss contributing factors. By doing this, we feel that we can better understand what may have led this \"},{\"_key\":\"ca44734c62fb1\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"specific\"},{\"_key\":\"ca44734c62fb2\",\"_type\":\"span\",\"marks\":[],\"text\":\" person to trigger this incident in the first place. We can then ask questions like:\"}],\"markDefs\":[{\"_key\":\"ccc4eef66cb8\",\"_type\":\"link\",\"displayMode\":\"normal\",\"href\":\"https://incident.io/blog/what-is-a-post-mortem-document\"}],\"style\":\"normal\"},{\"_key\":\"f0e12372044a\",\"_type\":\"block\",\"children\":[{\"_key\":\"d42e0509476f0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Why was this button even available in the first place?\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9fb902f2ddd0\",\"_type\":\"block\",\"children\":[{\"_key\":\"abc9b0299c8a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Should this person and folks with similar tenure and experience have access to triggers like these?\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e33af9ce6427\",\"_type\":\"block\",\"children\":[{\"_key\":\"fcd39cbc75290\",\"_type\":\"span\",\"marks\":[],\"text\":\"Was this person adequately trained on our infrastructure and processes?\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a7ac4c0190a8\",\"_type\":\"block\",\"children\":[{\"_key\":\"6ec30f4b94ef0\",\"_type\":\"span\",\"marks\":[],\"text\":\"With a completely blameless approach in place, you may be able to answer the first question and gather surface-level insights about the incident. But the other two would be out of the question if you never identify the “who.”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"dd8c774e3577\",\"_type\":\"block\",\"children\":[{\"_key\":\"cef6d17a12960\",\"_type\":\"span\",\"marks\":[],\"text\":\"The goal isn’t to assign blame. It’s to understand who triggered an incident to better contextualize why they were able to in the first place.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"be672cb043f0\",\"_type\":\"block\",\"children\":[{\"_key\":\"0985ab29a6ef\",\"_type\":\"span\",\"marks\":[],\"text\":\"This way, we’re able to both learn more from our incidents and introduce better processes and stopgaps to prevent similar ones in the future. In the end, our goal is to create better business outcomes by getting the most out of our post-incident processes.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"6e699b370c34\",\"_type\":\"block\",\"children\":[{\"_key\":\"c2bb688fc472\",\"_type\":\"span\",\"marks\":[],\"text\":\"By knowing who caused an incident, we can better diagnose contributing factors and set everyone up for success — this principle is baked into our \"},{\"_key\":\"7e867e252e4f\",\"_type\":\"span\",\"marks\":[\"8c82664d5896\",\"underline\"],\"text\":\"seven-step framework for incident debriefs\"},{\"_key\":\"90ff2e3edaa6\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[{\"_key\":\"8c82664d5896\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs\"}],\"style\":\"normal\"},{\"_key\":\"c1e4aec68464\",\"_type\":\"block\",\"children\":[{\"_key\":\"8356a0cb4e180\",\"_type\":\"span\",\"marks\":[],\"text\":\"No blame–just accountability in 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