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nexus/sreweekly/markdown/16/03-blameless-postmortems-don-t-work-be-blame-aware-but-don-t-go-negative.md
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# Blameless postmortems don’t work. Be blame-aware but don’t go negative
- **期号**: SRE Weekly Issue #16（2016-03-26）
- **作者**: Thanks to tobert on hangops #incident_response for this one.
- **链接**: http://techbeacon.com/blameless-postmortems-dont-work-heres-what-does?beta=1
## 简介
Look past the contentious title, and you’ll see that this one’s got some really good guidelines for running an effective postmortem. To be honest, I think they’re saying essentially the same thing as the “blameless postmortem” folks. You can’t really be effective at finding a root cause without mentioning operator errors along the way; it’s just a matter of how they’re discussed.
> Ultimately, the secret of those mythical DevOps blameless cultures that hold the actionable postmortems we all crave is that they actively foster an environment that accepts the realities of the human brain and creates a space to acknowledge blame in a healthy way. Then they actively work to look beyond it.
## 正文
[Security](http://techbeacon.com/category/line-of-business/security-line-of-business/)
- ![LLM interface illustrating performance testing for AI applications](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![Fortify Remediation Aviator in action.](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![Legacy integration systems](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![AI vulnerability triage at work.](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![This is an image suggesting an AppSec bottleneck.](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![business professional at keyboard with icons of finance and AI floating above it, indicating AI in treasury management](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=) 1 week ago [How does AI influence treasury?](http://techbeacon.com/how-does-ai-influence-treasury/)
- ![A 3D digital graphic set inside a dark server room depicting glowing cyan database icons, cubes, server blades, and laptops connected by neural-like data strands. OpenText Universal Discovery and CMDB collecting and storing data.](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- [News](http://techbeacon.com/the-agentic-ai-genome-turning-ai-investment-into-enterprise-advantage/)![Two hands reaching for eachother with a helix in the middle.](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAYYAAADcAQMAAABOLJSDAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAACJJREFUaIHtwTEBAAAAwqD1T20ND6AAAAAAAAAAAAAA4N8AKvgAAUFIrrEAAAAASUVORK5CYII=) [OpenText](http://techbeacon.com/author/opentext/) April 10, 2026[The Agentic AI Genome: Turning AI investment into enterprise advantage](http://techbeacon.com/the-agentic-ai-genome-turning-ai-investment-into-enterprise-advantage/)Read about how to unleash the power of AI [Read More »](http://techbeacon.com/the-agentic-ai-genome-turning-ai-investment-into-enterprise-advantage/)
- ![Human shaking hands with a robot in front of a shield that says AI](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=) December 4, 2025 [Welcome to the Cognitive Computing Era](http://techbeacon.com/welcome-to-the-cognitive-computing-era/)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=) November 18, 2025 [From Hype to Practical Enterprise AI](http://techbeacon.com/from-hype-to-practical-enterprise-ai/)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=) November 14, 2025 [OpenText World 2025: Harness Your Data. Scale AI.](http://techbeacon.com/opentext-world-2025-harness-your-data-scale-ai/)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=) November 7, 2025 [To Get the Most Out of AI, Maturity and Information Readiness Matter](http://techbeacon.com/to-get-the-most-out-of-ai-maturity-and-information-readiness-matter/)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAG4AAABLAQMAAACr9CA9AAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAABZJREFUOI1jYMADmEe5o9xR7iiXQi4A4BsA388WUyMAAAAASUVORK5CYII=)
- [OpenText World](http://techbeacon.com/opentext-world-2026-big-ideas-concrete-answers/)![an audience of men and women at OpenText World](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAYYAAADcAQMAAABOLJSDAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAACJJREFUaIHtwTEBAAAAwqD1T20ND6AAAAAAAAAAAAAA4N8AKvgAAUFIrrEAAAAASUVORK5CYII=) [OpenText](http://techbeacon.com/author/opentext/) 1 week ago[OpenText World 2026: Big ideas, concrete answers](http://techbeacon.com/opentext-world-2026-big-ideas-concrete-answers/)Join us at OpenText World 2026 to get your questions answered, gain new perspectives, and explore what’s possible. Imagine getting… [Read More »](http://techbeacon.com/opentext-world-2026-big-ideas-concrete-answers/)
- [Partners](http://techbeacon.com/a-better-way-to-partner-with-opentext-removing-barriers-creating-opportunity/)![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAYYAAADcAQMAAABOLJSDAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAACJJREFUaIHtwTEBAAAAwqD1T20ND6AAAAAAAAAAAAAA4N8AKvgAAUFIrrEAAAAASUVORK5CYII=) [Joel Kremke](http://techbeacon.com/author/joel-kremke/) 2 weeks ago[A Better Way to Partner with OpenText: Removing Barriers, Creating Opportunity](http://techbeacon.com/a-better-way-to-partner-with-opentext-removing-barriers-creating-opportunity/)Discover how OpenText is making it easier for partners to do business, serve clients and grow. [Read More »](http://techbeacon.com/a-better-way-to-partner-with-opentext-removing-barriers-creating-opportunity/)
- [OpenText World](http://techbeacon.com/5-reasons-you-should-be-at-opentext-world-2026/)![Attendees at OpenText World watching a presenter](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAYYAAADcAQMAAABOLJSDAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAACJJREFUaIHtwTEBAAAAwqD1T20ND6AAAAAAAAAAAAAA4N8AKvgAAUFIrrEAAAAASUVORK5CYII=) [OpenText](http://techbeacon.com/author/opentext/) 3 weeks ago[5 reasons you should be at OpenText World 2026](http://techbeacon.com/5-reasons-you-should-be-at-opentext-world-2026/)OpenText World is where the OpenText™ community comes together every year to explore what’s possible and leave with practical ideas… [Read More »](http://techbeacon.com/5-reasons-you-should-be-at-opentext-world-2026/)
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