49 lines
2.4 KiB
Markdown
49 lines
2.4 KiB
Markdown
# Patch-Cloud-Deployment-Process_686087749
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## Introduction
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This document describes the coordination and interaction between RnD and the Cloud team in Patch from kick off to release to final deployment to the Cloud environment.
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## Role
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| Role | Label |
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| --- | --- |
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| RnD CPE PMO | RND PMO |
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| Cloud Service PMO | CLOUD PMO |
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| RnD Engineer | RND |
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| IE Engineer | IE |
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| Cloud DevOps Engineer | CLOUD OPS |
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## 1.Patch Kick-off
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- When Patch kick off, inform Cloud DevOps team about the upcoming patch plan, scope and release timeline RND PMO
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## 2.Patch Cloud Deployment Plan
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- Initiate Cloud team internal meeting to discuss patch deployment timeline and maintenance window to deploy patch to Cloud environment CLOUD PMO
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- Notify customer about planned maintenance window (2 weeks before the planned maintenance window) CLOUD PMO
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- Create a patch Cloud deployment project plan and distribute to all stakeholders CLOUD PMO
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## 3.Patch Release
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- Notify Cloud team once the patch is official released, include detail patch release information RND PMO
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- Patch document published on customer facing SaaS doc portal IE
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- Patch DevOps document (install, rollback, additional steps) published on Ops doc space for further review IE
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## 4.Patch Cloud Deployment Review
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- Initiate a meeting to review patch releas packages, patch documentation, and final confirm the maintance window timeline RND PMO
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- RnD PMO to involve both RND and IE if there are some specific steps in the patch which need to be further clarified with Cloud team RND PMO
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- This meeting should be scheduled one day before the patch code freeze, to ensure all relevant patch intallation, additional steps are aligned with Cloud team RND PMO
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- Prepare notification to customer about patch deployment maintenance window CLOUD PMO
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- Cloud DevOps team to start validate patch deployment on non-production environment CLOUD OPS
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- Once non-prod validated, get management's approval to move patch release to customer production environment CLOUD PMO
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- Open Cloud Change Request in Change Management System and Prepare for CAB review CLOUD OPS
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## 5.Patch Cloud Deployment
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- Open the Ops change and join CAB review for upcoming patch upgrade CLOUD OPS
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- Follow pre-defined maintenance window to deploy latest patch to customer production environment CLOUD OPS
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- Notify customer the patch deployment is completed CLOUD OPS
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