61 lines
2.2 KiB
Markdown
61 lines
2.2 KiB
Markdown
---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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## Role and Responsibility
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#### Strategic Responsibilities
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- Own the reliability and performance of multiple SaaS Application Services. (APM, BPM, OpsB, NOM, ESM, DCA, SBM, ESM FedRAMP)
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- Drive cloud modernization initiatives (e.g., containerization, EKS, CI/CD automation).
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- Align cloud service delivery with customer SLAs, business growth, and compliance frameworks (e.g., FedRAMP, SBM).
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- Interface with Sales, Product, Security, and Compliance to support new customer onboarding and cloud architecture reviews.
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#### Operational Responsibilities
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- Oversee 24x7 operation and monitoring of cloud platforms (AWS-based).
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- Manage escalations, incidents, and root cause analysis.
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- Coordinate patching, upgrades, hotfixes, and maintenance windows.
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- Own service onboarding/offboarding workflows, including tenant provisioning and decommissioning.
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#### People Management
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- Performance management and coaching of global team members.
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- Run weekly team syncs, monthly reviews, and ad-hoc cross-regional escalations.
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## Cloud Applications and Cloud Services KS Sessions
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### Session 1
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- ITOM Cloud Application AWS Account Owner
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- https://confluence.opentext.com/display/ICSD/ITOM+Cloud+AWS+Account+Overview
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- AWS Account Admin ownership
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- Responsibility of AWS Account Admin
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- ITOM Cloud Application List
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- ESM/ITOM Aviator/DCA/SBM: https://confluence.opentext.com/display/ICSD/ITOM+ESM+Cloud+Farm+Information
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- OpsB/NOM Cloud Application List: https://confluence.opentext.com/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking
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- APM Cloud Farm List: https://confluence.opentext.com/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information
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- ITOM Cloud FinOps
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- BI Reporting: https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1a3fceca-6563-4cc6-8218-d1d27f15e2f1/ReportSection?experience=power-bi
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- Opentext FinOps Team AWS FinOps Dashboard
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### Session 2
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- ITOM Cloud Application Version Currency
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- Upgrade Plan
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- ESM/FebRAMP Ops Change Calendar
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- OpsB/NOM Ops Change Calendar
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- Upgrade Plan Timeline
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### Session 3
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### Session 4
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### Session 5
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### Session 6
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### Session 7
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### Session 8
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