57 lines
1.3 KiB
Markdown
57 lines
1.3 KiB
Markdown
---
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title: ITOM Cloud Service Review Meeting
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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# ITOM Cloud Service Review Meeting
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### ESM
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- Current Status
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- Farm #, region,
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- EU managed
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- Team size
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- Major workload
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- Upgrade maintenance
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- Customer Cloud Service request → Show trend
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- Internal Cloud Service - Trial (SMAX, CMS Standalone, HCMX, ITOM Aviator), Unplanned change etc.
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- Customer driven project - UPN change,
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- Security
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- Recent Plan and activity
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- Upgrade/Patch, SMAX helm transformation
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- New farm plan
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- ITOM Aviator productionize
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- Issues & Gap
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- EU Ops engineer resource gap
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- FedRAMP resource gap
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- Product quality caused additional operation effort
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### Smart Observability
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- Current Status
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- Instances #, customer #
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- Team size
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- Major workload
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- Cloud deployment automation certification
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- Paid customer cloud instance deployment, initial configuration
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- Trial Instance deployment
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- Maintain upgrade, upgrade validation
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- Customer
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- Recent Plan and activity
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- 24.2 Upgrade/Patch
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- Support new product capability - AppO, CNO
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- Issues & Gap
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- AWS Cost Control
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- Trial Instance control
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- NOM Ops resource gap
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- PCS Support case
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- RnD request cloud instance
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