2334 lines
104 KiB
HTML
2334 lines
104 KiB
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<link href="https://www.pagerduty.com/resources/digital-operations/learn/incident-priority-matrix/" hreflang="en" rel="alternate">
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<link href="https://www.pagerduty.com/fr/resources/digital-operations/learn/incident-priority-matrix/" hreflang="fr" rel="alternate">
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<title>Using the Incident Priority Matrix | PagerDuty</title>
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<meta content="An incident priority matrix provides a guide that defines the potential impact to your IT environment, along with the ranked measurement of urgency for prioritization." name="description">
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cp-key="search-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
<svg
|
|
viewbox="0 0 24 24"
|
|
width="18"
|
|
height="18"
|
|
fill="none"
|
|
stroke="currentColor"
|
|
stroke-width="1.8"
|
|
>
|
|
<title>Search</title>
|
|
<circle cx="11" cy="11" r="8" vector-effect="non-scaling-stroke"></circle>
|
|
<path d="m21 21-4-4" vector-effect="non-scaling-stroke"></path>
|
|
</svg>
|
|
</a>
|
|
</li>
|
|
|
|
<li cp-key="lang-picker-menu-item">
|
|
<lang-picker>
|
|
<label
|
|
cp-key="lang-picker-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
<input
|
|
type="checkbox"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker"
|
|
>
|
|
</label>
|
|
<lang-picker-options
|
|
class="z-modal round shadow-md px-4 py-2"
|
|
>
|
|
<menu><li>
|
|
<a
|
|
href="/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker_english"
|
|
data-target="0"
|
|
class="block p-2 text-black hover:text-green"
|
|
>
|
|
English
|
|
</a>
|
|
</li>
|
|
<li>
|
|
<a
|
|
href="/de/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker_deutsch"
|
|
data-target="1"
|
|
class="block p-2 text-black hover:text-green"
|
|
>
|
|
Deutsch
|
|
</a>
|
|
</li>
|
|
<li>
|
|
<a
|
|
href="/fr/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker_francais"
|
|
data-target="2"
|
|
class="block p-2 text-black hover:text-green"
|
|
>
|
|
Français
|
|
</a>
|
|
</li>
|
|
<li>
|
|
<a
|
|
href="https://www.pagerduty.co.jp/"
|
|
target="_blank" data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker_japanese"
|
|
data-target="3"
|
|
class="block p-2 text-black hover:text-green"
|
|
>
|
|
日本語
|
|
</a>
|
|
</li>
|
|
</menu>
|
|
</lang-picker-options>
|
|
</lang-picker>
|
|
</li>
|
|
|
|
<li cp-key="contact-menu-item">
|
|
<a
|
|
href="/contact-us/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_contact-us"
|
|
cp-key="contact-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
Contact Us
|
|
</a>
|
|
</li>
|
|
</menu>
|
|
</li>
|
|
|
|
<li cp-key="login-menu-item">
|
|
<a
|
|
href="https://app.pagerduty.com/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_log-in"
|
|
cp-key="login-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
Log In
|
|
</a>
|
|
</li>
|
|
|
|
<li cp-key="trial-menu-item">
|
|
<a
|
|
href="/sign-up/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_get-started"
|
|
cp-key="trial-btn"
|
|
cp-set="btn-primary menu-btn"
|
|
>
|
|
Start for Free
|
|
</a>
|
|
</li>
|
|
|
|
<li cp-key="mobile-menu-item">
|
|
<label
|
|
cp-key="mobile-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
<input type="checkbox" class="sr-only">
|
|
<svg
|
|
viewbox="0 0 24 24"
|
|
width="24"
|
|
height="24"
|
|
fill="none"
|
|
stroke="currentColor"
|
|
stroke-width="3"
|
|
>
|
|
<title>Mobile menu icon</title>
|
|
<path icon-closed d="M22 18H2m20-6H2M22 6H2" vector-effect="non-scaling-stroke"></path>
|
|
<path icon-opened d="m7 17L17 7m0 10L7 7" vector-effect="non-scaling-stroke"></path>
|
|
</svg>
|
|
</label>
|
|
</li>
|
|
</menu>
|
|
|
|
<nav-dropdowns
|
|
id="nav-dropdowns"
|
|
role="group"
|
|
aria-label="Dropdowns"
|
|
>
|
|
<noscript>
|
|
<label id="dropdown-visibility-close-btn"
|
|
class="container mx-auto px-4 pt-2 -mb-2 text-green hover:text-green-dark cursor-pointer flex">
|
|
<svg viewbox="0 0 24 24" width="24" height="24" class="block ml-auto">
|
|
<circle cx="12" cy="12" r="12" fill="currentColor"></circle>
|
|
<path d="m7 17L17 7m0 10L7 7" fill="none" stroke="white" stroke-width="2"></path>
|
|
</svg>
|
|
<input type="radio" name="dropdown-visibility" class="sr-only">
|
|
</label>
|
|
</noscript> <nav-dropdown id="dropdown-products" role="group" aria-label="Products">
|
|
<label cp-set="btn-primary subtab-visibility products-products">
|
|
<input
|
|
id="target-products-products"
|
|
type="radio"
|
|
name="dropdown-subtab-visibility"
|
|
checked data-track-event="nav-clicked-v4"
|
|
>
|
|
Products
|
|
</label> <toggle-details id="products-products">
|
|
<label>
|
|
<h2>Products</h2>
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<article top-bar="products">
|
|
<a
|
|
href="/platform/operations-cloud/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_ops-cloud"
|
|
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
|
|
<p>The platform for mission-critical work in the modern enterprise.</p></a>
|
|
</article>
|
|
|
|
<article sub-tab="products"> <a
|
|
href="/platform/incident-management/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_incident-management"
|
|
cp-set="link leaf-link" > <h3>Incident Management</h3>
|
|
<p>End-to-end orchestration for rapid issue resolution.</p></a>
|
|
<a
|
|
href="/ai/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_ai_at_pagerduty"
|
|
cp-set="link leaf-link" > <h3>AI at PagerDuty</h3>
|
|
<p>Revolutionize operations at the speed of AI.</p></a>
|
|
<a
|
|
href="/platform/automation/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_process-automation"
|
|
cp-set="link leaf-link" > <h3>Automation</h3>
|
|
<p>Accelerate critical work across the enterprise.</p></a>
|
|
<a
|
|
href="/platform/ai-agents/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_ai_agents"
|
|
cp-set="link leaf-link" > <h3>AI Agents</h3>
|
|
<p>Redefine operations with AI Agents that ignite growth.</p></a>
|
|
<a
|
|
href="/platform/business-ops/status-pages/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_status-pages"
|
|
cp-set="link leaf-link" > <h3>Status Pages</h3>
|
|
<p>A single source of truth for system status.</p></a>
|
|
<a
|
|
href="/platform/generative-ai/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_advance"
|
|
cp-set="link leaf-link" > <h3>PagerDuty Advance</h3>
|
|
<p>Generative AI for critical operations work.</p></a>
|
|
<a
|
|
href="/platform/business-ops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_csops"
|
|
cp-set="link leaf-link" > <h3>Customer Service Ops</h3>
|
|
<p>Bridge support and engineering teams.</p></a>
|
|
<a
|
|
href="/platform/aiops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_aiops"
|
|
cp-set="link leaf-link" > <h3>AIOps</h3>
|
|
<p>Reduce alert noise and accelerate triage.</p></a>
|
|
</article>
|
|
|
|
<article side-panel="products"> <a
|
|
href="/drops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_feature-product-drops"
|
|
> <nav-card cp-set="card img-card">
|
|
<card-header>
|
|
<img
|
|
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
|
|
alt="Learn more about new Generally Available and Early Access features"
|
|
width=""
|
|
height="334"
|
|
loading="lazy"
|
|
>
|
|
|
|
</card-header>
|
|
<card-body>
|
|
<h2>Monthly Product Drops</h2>
|
|
<p>Learn more about new Generally Available and Early Access features</p>
|
|
|
|
</card-body>
|
|
<card-footer>
|
|
➔
|
|
</card-footer>
|
|
</nav-card>
|
|
|
|
</a> <nav-card cp-set="card cta-card">
|
|
<card-header>
|
|
Work how you want with PagerDuty.
|
|
</card-header>
|
|
<card-body>
|
|
|
|
</card-body>
|
|
<card-footer>
|
|
<a
|
|
href="/integrations/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_bottom-bar_integrations"
|
|
cp-set="link btn-primary" >Explore our 750+ integrations</a>
|
|
</card-footer>
|
|
</nav-card>
|
|
|
|
|
|
</article>
|
|
</details-content>
|
|
</toggle-details>
|
|
<label cp-set="btn-primary subtab-visibility products-platform">
|
|
<input
|
|
id="target-products-platform"
|
|
type="radio"
|
|
name="dropdown-subtab-visibility"
|
|
data-track-event="nav-clicked-v4"
|
|
>
|
|
Platform
|
|
</label> <toggle-details id="products-platform">
|
|
<label>
|
|
<h2>Platform</h2>
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<article top-bar="products">
|
|
<a
|
|
href="/platform/operations-cloud/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_ops-cloud"
|
|
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
|
|
<p>The platform for mission-critical work in the modern enterprise.</p></a>
|
|
</article>
|
|
|
|
<article sub-tab="products"> <a
|
|
href="https://developer.pagerduty.com/"
|
|
target="_blank" data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_developer-platform"
|
|
cp-set="link leaf-link" > <h3>Developer Platform</h3>
|
|
<p>Customize your PagerDuty experience.</p></a>
|
|
<a
|
|
href="/services/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_prof-services"
|
|
cp-set="link leaf-link" > <h3>Professional Services</h3>
|
|
<p>Get more value from PagerDuty.</p></a>
|
|
<a
|
|
href="/security/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_security"
|
|
cp-set="link leaf-link" > <h3>Security</h3>
|
|
<p>View our trust and compliance practices.</p></a>
|
|
<a
|
|
href="/enterprise/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_enterprise-class"
|
|
cp-set="link leaf-link" > <h3>Enterprise Class</h3>
|
|
<p>Secure, reliable, extensible, and scalable.</p></a>
|
|
<a
|
|
href="/integrations/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_integrations"
|
|
cp-set="link leaf-link" > <h3>Integrations</h3>
|
|
<p>Work how you want with PagerDuty.</p></a>
|
|
</article>
|
|
|
|
<article side-panel="products"> <a
|
|
href="/drops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_feature-product-drops"
|
|
> <nav-card cp-set="card img-card">
|
|
<card-header>
|
|
<img
|
|
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
|
|
alt="Learn more about new Generally Available and Early Access features"
|
|
width=""
|
|
height="334"
|
|
loading="lazy"
|
|
>
|
|
|
|
</card-header>
|
|
<card-body>
|
|
<h2>Monthly Product Drops</h2>
|
|
<p>Learn more about new Generally Available and Early Access features</p>
|
|
|
|
</card-body>
|
|
<card-footer>
|
|
➔
|
|
</card-footer>
|
|
</nav-card>
|
|
|
|
</a> <nav-card cp-set="card cta-card">
|
|
<card-header>
|
|
See how PagerDuty works for you.
|
|
</card-header>
|
|
<card-body>
|
|
|
|
</card-body>
|
|
<card-footer>
|
|
<a
|
|
href="/request-a-demo/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_bottom-bar_request_demo"
|
|
cp-set="link btn-primary" >Request a demo</a>
|
|
</card-footer>
|
|
</nav-card>
|
|
|
|
|
|
</article>
|
|
</details-content>
|
|
</toggle-details>
|
|
|
|
</nav-dropdown>
|
|
<nav-dropdown id="dropdown-solutions" role="group" aria-label="Solutions">
|
|
<toggle-details>
|
|
<label>
|
|
<h2>Solutions</h2>
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<article dropdown-column="nav_solutions_solutions">
|
|
<toggle-details>
|
|
<label>
|
|
<h3>Solutions</h3>
|
|
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<a
|
|
href="/solutions/incident-management-transformation"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_incident_management_transformation"
|
|
cp-set="link leaf-link" >Incident Management Transformation</a><a
|
|
href="/solutions/operations-center-modernization/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_operations_center_modernization"
|
|
cp-set="link leaf-link" >Operations Center Modernization</a><a
|
|
href="/solutions/automation-coe/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_automation_coe"
|
|
cp-set="link leaf-link" >Automation Standardization</a><a
|
|
href="/solutions/cx-operations/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_cx_experience"
|
|
cp-set="link leaf-link" >Customer Experience Operations</a><a
|
|
href="/solutions/digital-resilience/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_digital_resilience"
|
|
cp-set="link leaf-link" >Digital Operations Resiliency</a><a
|
|
href="/solutions/scaled-service-ownership/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_scaled_service_ownership"
|
|
cp-set="link leaf-link" >Scaled Service Ownership</a><a
|
|
href="/solutions/remote-location-operations-automation/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_remote_location_operations_automation"
|
|
cp-set="link leaf-link" >Remote-Location Operations</a>
|
|
</details-content>
|
|
</toggle-details>
|
|
|
|
</article>
|
|
<article dropdown-column="nav_solutions_use_cases">
|
|
<toggle-details>
|
|
<label>
|
|
<h3>Use Cases</h3>
|
|
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<a
|
|
href="/use-cases/security-incident-management/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_security-incident-management"
|
|
cp-set="link leaf-link" >Security Incident Management</a><a
|
|
href="/use-cases/llmops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_llmops"
|
|
cp-set="link leaf-link" >LLMOps</a><a
|
|
href="/use-cases/dataops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_dataops"
|
|
cp-set="link leaf-link" >DataOps</a><a
|
|
href="/use-cases/finops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_finops"
|
|
cp-set="link leaf-link" >FinOps</a><a
|
|
href="/use-cases/complianceops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_complianceops"
|
|
cp-set="link leaf-link" >ComplianceOps</a><a
|
|
href="/use-cases/crisisops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_crisisops"
|
|
cp-set="link leaf-link" >CrisisOps</a><a
|
|
href="/use-cases/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_see_all_use_cases"
|
|
cp-set="link leaf-link" >See All Use Cases</a>
|
|
</details-content>
|
|
</toggle-details>
|
|
|
|
</article>
|
|
<article dropdown-column="nav_solutions_industries">
|
|
<toggle-details>
|
|
<label>
|
|
<h3>Industries</h3>
|
|
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<a
|
|
href="/industries/financial-services/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_industry_financial-services"
|
|
cp-set="link leaf-link" >Financial Services</a><a
|
|
href="/industries/healthcare/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_industry_healthcare"
|
|
cp-set="link leaf-link" >Healthcare</a><a
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<html><body><p>Alerts routinely present a multipronged challenge to IT: In the time it takes to solve one problem, three or more will appear—quickly growing out of control.</p>
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<p>The business relies upon your team for maintaining continuity through reliable services. Running in fire-drill mode 24/7 is counterintuitive to meeting SLAs, as your team will quickly develop alert fatigue from the constant bombardment facing them every day. There needs to be a plan for them to follow.</p>
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<p>In developing an effective approach to mitigating unforeseeable issues, it pays to prioritize. This is where constructing an impact urgency <strong>priority matrix</strong> can pay huge dividends, both in helping maintain your organization’s security posture and reducing IT costs.</p>
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<p>Below are best practice guidelines that many global Fortune 500 companies use, and we believe they’ll likely meet your specifications, too.</p>
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<p>Note: These are high-level recommendations. You’ll also need to supply more personalized customizations to find the right taxonomic grouping that works best for your organization and to define incident urgency for optimal outcomes.</p>
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<h4 id="heading-0">What is the incident priority matrix?</h4>
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<p>ITIL, derived from the Information Technology Infrastructure Library, provides a set of general best practices in aligning IT services to meet business needs. These tried-and-true recommendations are high level and can be customized to help your IT team meet specific SLAs—providing the best service possible for you.</p>
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<p>An ITIL <strong>incident priority matrix</strong>, as defined by ITIL incident classification, provides a hierarchical guide that defines the potential impact to your IT environment, along with the ranked measurement of urgency for considering prioritization. This allows organizations to focus on which incidents to address first in mitigating impact.</p>
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<p>In short, the ITIL incident management <strong>priority matrix</strong> provides critical baseline information and, by following ITIL urgency impact priority recommendations, your organization will be better prepared to effectively respond and resolve incidents.</p>
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<h4 id="heading-1">Incident urgency and impact</h4>
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<p>Effective incident management relies on the ability to focus on impact rather than the order in which issues arose. In defining urgency, it’s important to create a hierarchy for handling issues that reflect your business demands—such as restoring customer service as quickly as possible before handling other problems.</p>
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<p>If every second lost means more lost revenue, then this should weigh heavily in constructing your urgency impact <strong>priority matrix</strong>.</p>
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<p>Since ITIL is based upon proven best practices, adhering to the ITIL incident management <strong>priority matrix</strong> as closely as possible should work well for you and your teams. This includes defining what types of issues are urgent, coupled with an analysis of their impact to your environment and the business itself.</p>
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<p>In general, many IT departments use the following as guidelines for categorizing incident urgency:</p>
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<p><strong>High urgency</strong></p>
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<ul>
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<li>Mission critical for daily operations</li>
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<li>Extremely time sensitive</li>
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<li>Propagation rate rapidly expanding in scope</li>
|
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<li>Visibility to business stakeholders or C-suite</li>
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</ul>
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<p><strong>Low urgency</strong></p>
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<ul>
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<li>Optional services (i.e., “nice to have, but not essential”)</li>
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<li>Issue affects only a small section of the IT environment—not expanding</li>
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<li>Low visibility in terms of affecting the business</li>
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</ul>
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<p>As discussed, the tenets of ITIL rest upon aligning with the business. Meeting SLAs, whatever those terms may be, should guide your organization in defining the differences between incident impact and incident urgency.</p>
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<h4 id="heading-2">Assigning incident impact</h4>
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<p>Impact and urgency are equally important when assigning your <strong>incident priority</strong> criteria. This plays an important role in clarifying which P1 or P2 issues demand an immediate response.</p>
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<p>Presorting incidents by urgency helps to filter noise automatically—calling out issues that need immediate attention vs. those that can wait a little longer. When assigning these criteria, referring to the ITIL <strong>impact urgency priority matrix</strong> can help you to provide actionable insights and clear guidelines for your team.</p>
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<p>Establishing timelines are equally important. Taking your SLAs into account, you can let your team know that an issue meeting a P1 or P2 categorization demands a response within a certain timeframe and by whom.</p>
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<p>If issue resolution doesn’t occur within a defined timeframe, escalate the incident and consider stakeholders who should (or shouldn’t) be notified.</p>
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<p>PagerDuty is committed to empowering your team with the actionable real-time data it needs to act successfully—following the guidance you provide in your defined <strong>incident priority matrix</strong> to reduce alert fatigue, downtime, and incident impact.</p>
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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PagerDuty On Tour
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</a>
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<a
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href="https://www.pagerduty.com/customers/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Customer Stories
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</a>
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<a
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href="https://www.pagerduty.com/integrations/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Integration Guides
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</a>
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<a
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href="https://www.pagerduty.com/prompt-library/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Automation Library
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</a>
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<a
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href="https://www.pagerduty.com/blog/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Blog
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</a>
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<a
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href="https://www.pagerduty.com/demo/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Watch Demo
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</a>
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<a
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href="https://www.pagerduty.com/request-a-demo/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Request a Demo
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</a>
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<a
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href="https://www.pagerduty.com/use-cases/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Use Cases
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</a>
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<a
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href="https://www.pagerduty.com/events/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Events
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</a>
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</section>
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<section
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id="footer-company"
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cp-key="main-footer-column"
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>
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<h2
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cp-key="column-heading"
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cp-set="heading"
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>Company</h2>
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<a
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href="https://www.pagerduty.com/company/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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About PagerDuty
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</a>
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<a
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href="https://www.pagerduty.com/in-perspective/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Thought Leadership
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</a>
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<a
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href="https://www.pagerduty.com/newsroom/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Newsroom
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</a>
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<a
|
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href="https://www.pagerduty.com/events/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Events
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</a>
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<a
|
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href="https://www.pagerduty.com/foundation/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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PagerDuty.org
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</a>
|
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<a
|
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href="https://investor.pagerduty.com/"
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hreflang="en"
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rel="noopener"
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target="_blank" cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Investor Relations
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</a>
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<a
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href="https://www.pagerduty.com/leadership/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
|
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>
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Leadership
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</a>
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<a
|
|
href="https://www.pagerduty.com/pagerduty-supplier-hub/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
|
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>
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Suppliers
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</a>
|
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<a
|
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href="https://www.pagerduty.com/careers/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Careers
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</a>
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<a
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href="https://www.pagerduty.com/company/awards/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Awards
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</a>
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</section>
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<section
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id="footer-support"
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cp-key="main-footer-column"
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>
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<h2
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cp-key="column-heading"
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cp-set="heading"
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>Support</h2>
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<a
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href="https://status.pagerduty.com/"
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hreflang="en"
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rel="noopener"
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target="_blank" cp-key="column-link"
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cp-set="link-primary link-column"
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>
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System Status
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</a>
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<a
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href="https://www.pagerduty.com/support/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Help & Support
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</a>
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<a
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href="https://www.pagerduty.com/partner-with-pagerduty/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
|
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>
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Partner with PagerDuty
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</a>
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<a
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href="https://www.pagerduty.com/contact-us/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Contact Us
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</a>
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<a
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href="https://www.pagerduty.com/legal/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Legal
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</a>
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<a
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href="https://www.pagerduty.com/services/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Services
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</a>
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<a
|
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href="https://www.pagerduty.com/faq/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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FAQs
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</a>
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<a
|
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href="https://www.pagerduty.com/accessibility-statement/"
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hreflang="en"
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rel=""
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cp-key="column-link"
|
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cp-set="link-primary link-column"
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>
|
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Accessibility
|
|
</a>
|
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<a
|
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href="https://www.pagerduty.com/ops-guides/"
|
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hreflang="en"
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rel=""
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cp-key="column-link"
|
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cp-set="link-primary link-column"
|
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>
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Ops Guides
|
|
</a>
|
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<a
|
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href="https://university.pagerduty.com"
|
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hreflang="en"
|
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rel="noopener"
|
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target="_blank" cp-key="column-link"
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cp-set="link-primary link-column"
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>
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PagerDuty University
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|
</a>
|
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<a
|
|
href="https://support.pagerduty.com"
|
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hreflang="en"
|
|
rel="noopener"
|
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target="_blank" cp-key="column-link"
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cp-set="link-primary link-column"
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>
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Knowledge Base
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</a>
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</section>
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</nav>
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<article
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cp-key="main-footer-misc"
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cp-set="container"
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>
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<user-prefs>
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<footer-lang-select id="footer-lang-select">
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<select
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id="lang-selector"
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name="lang-switcher"
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cp-key="lang-selector"
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>
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<option disabled selected>
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Change language
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</option>
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<option value="en">
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English
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</option>
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<option value="fr">
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Française
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<option value="de">
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Deutsche
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<option value="ja">
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日本語
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</option>
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</footer-lang-select>
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</color-scheme-select>
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</user-prefs>
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<p
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id="footer-social"
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cp-key="footer-social"
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>
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<a
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href="https://www.facebook.com/PagerDuty/"
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hreflang="en"
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target="_blank"
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rel="noopener"
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cp-key="social-link"
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cp-set="link-primary"
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css-key="facebook-link"
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>
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<svg height="24" width="21" viewbox="-96 0 512 512">
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<title>Facebook</title>
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<path d="M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z"
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fill="currentColor"/>
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</svg>
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</a>
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<a
|
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href="https://x.com/pagerduty"
|
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hreflang="en"
|
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target="_blank"
|
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rel="noopener"
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cp-key="social-link"
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cp-set="link-primary"
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css-key="x-link"
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|
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<svg height="24" width="19" viewBox="0 0 31.64 28.6"><g>
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|
<title>X</title><path fill="currentColor" d="M24.91,0h4.85l-10.6,12.11,12.47,16.48h-9.76l-7.65-10-8.75,10H.62l11.34-12.96L0,0h10.01l6.91,9.14L24.91,0ZM23.21,25.69h2.69L8.55,2.75h-2.88l17.55,22.94Z" stroke-width="0"/></g>
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|
</svg>
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</a>
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<a
|
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href="https://www.instagram.com/pagerduty/"
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hreflang="en"
|
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target="_blank"
|
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rel="noopener"
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cp-key="social-link"
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cp-set="link-primary"
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css-key="instagram-link"
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|
>
|
|
<svg height="24" viewbox="0 0 448 512">
|
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<title>Instagram</title>
|
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<path d="M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z"
|
|
fill="currentColor"/>
|
|
</svg>
|
|
|
|
</a>
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<a
|
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href="https://www.linkedin.com/company/pagerduty"
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hreflang="en"
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target="_blank"
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rel="noopener"
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cp-key="social-link"
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cp-set="link-primary"
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css-key="linkedin-link"
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|
>
|
|
<svg height="24" viewbox="0 0 448 512">
|
|
<title>LinkedIn</title>
|
|
<path d="M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z"
|
|
fill="currentColor"/>
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</svg>
|
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|
</a>
|
|
</p>
|
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|
|
<p cp-key="footer-copyright">
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© 2026 PagerDuty, Inc. All rights reserved.
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</p>
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cp-key="main-footer-legal"
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cp-set="container"
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>
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<a
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class=""
|
|
href="https://www.pagerduty.com/privacy-policy/"
|
|
cp-key="legal-link"
|
|
cp-set="link-primary link-column"
|
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>
|
|
Privacy policy
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|
</a>
|
|
<a
|
|
class=""
|
|
href="https://www.pagerduty.com/website-terms-of-use/"
|
|
cp-key="legal-link"
|
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cp-set="link-primary link-column"
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>
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Website Terms of Use
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</a>
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<a
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class=""
|
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href="https://www.pagerduty.com/privacy-policy/#ccpa"
|
|
cp-key="legal-link"
|
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cp-set="link-primary link-column"
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>
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California Privacy Notice
|
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</a>
|
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<a
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class=""
|
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href="https://www.pagerduty.com/assets/uk-modern-slavery-act-statement.pdf"
|
|
cp-key="legal-link"
|
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cp-set="link-primary link-column"
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>
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Modern Slavery Act
|
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</a>
|
|
<a
|
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class=""
|
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href="https://www.pagerduty.com/ccpa/"
|
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cp-key="legal-link"
|
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cp-set="link-primary link-column"
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>
|
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CCPA
|
|
</a>
|
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<a
|
|
class=" ot-sdk-show-settings"
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cp-key="legal-link"
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cp-set="link-primary link-column"
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Cookie Settings
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