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nexus/sreweekly/markdown/335/01-how-an-incident-transformed-razorpay-improving-the-5-why-rca-format.md
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# How an incident transformed Razorpay — Improving the 5 Why RCA format
- **期号**: SRE Weekly Issue #335(2022-08-21)
- **作者**: Varun Achar — Razorpay
- **链接**: https://engineering.razorpay.com/how-an-incident-transformed-razorpay-improving-the-5-why-rca-format-378de299b9a2
## 简介
I really like that “Missing” section in their incident retrospective template. Gotta be careful with “Missed” though, that sounds like it could slide toward blame.
## 正文
> ⚠️ 抓取失败:HTTP 403