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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-213/">SRE Weekly Issue #213</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-213/">March 29, 2020</a>
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<a href="https://sreweekly.com/sre-weekly-issue-213/" title="Permalink to SRE Weekly Issue #213" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, VictorOps:</h2>
<p>Major incidents lead to more alerts, more downtime and unhappy customers. See how modern DevOps-minded teams are building virtual war rooms to quickly mobilize cross-functional engineering and IT teams around major incidents – improving incident remediation while reducing burnout:</p>
<p><a href="https://go.victorops.com/sreweekly-war-rooms-for-major-incidents">https://go.victorops.com/sreweekly-war-rooms-for-major-incidents</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://medium.com/@Cancerwarrior/covid-19-why-we-should-all-wear-masks-there-is-new-scientific-rationale-280e08ceee71" target="_blank">COVID-19: Why We Should All Wear Masks — There Is New Scientific Rationale</a></div>
<div class="sreweekly-description">
<p>This is important, and well worth a read. Where&#8217;s the SRE connection? The article explains that the U.S. Surgeon General&#8217;s comment that masks are &#8220;not effective&#8221; led to a stigma against those that wear them here. That kind of unintended sociological effect is uncovered commonly in incident post-analysis.</p>
<p><small>Sui Huang</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.pagerduty.com/blog/covid-19-impact-digital-services/" target="_blank">Keeping the Internet “Always On” — the Pressure of COVID-19 on Incident Response Teams</a></div>
<div class="sreweekly-description">
<p>Pagerduty ran the numbers and discovered an increase in incidents recently, especially in certain companies.</p>
<p><small> Rachel Obstler — PagerDuty</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://github.blog/2020-03-26-february-service-disruptions-post-incident-analysis/" target="_blank">February service disruptions post-incident analysis</a></div>
<div class="sreweekly-description">
<p>Here&#8217;s the scoop on all those GitHub incidents in February.</p>
<p><small>Keith Ballinger — GitHub</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.blameless.com/sre-embrace-resilience/" target="_blank">Embrace Resilience for Business Continuity in Times of Uncertainty</a></div>
<div class="sreweekly-description">
<blockquote><p>No, it won’t be possible to continue operating business-as-usual. For the unforeseeable future, teams across the world will be dealing with cutbacks, infrastructure instability, and more. However, with SRE best practices, your team can embrace resilience and adapt through this difficult time.</p></blockquote>
<p><small>Hannah Culver — Blameless</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.atlassian.com/blog/statuspage/remote-incident-management" target="_blank">Remote incident management</a></div>
<div class="sreweekly-description">
<blockquote><p>5 tips for incident management when you’re suddenly remote</p></blockquote>
<p>I love the concept of &#8220;ephemeral information&#8221;, that is, discussions that happen out-of-band, making it much harder to analyze the incident after the fact.</p>
<p><small> Blake Thorne — Atlassian</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.elastic.co/blog/elastic-cloud-january-18-2019-incident-report" target="_blank">Elastic Cloud January 18, 2019 Incident Report</a></div>
<div class="sreweekly-description">
<p>Grey failure turned a seemingly reasonable auto-recovery mechanism into a DoS caused by a thundering herd.</p>
<p><small>Panagiotis Moustafellos, Uri Cohen, and Sylvain Wallez — Elastic</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://www.google.com/appsstatus#hl=en&amp;v=issue&amp;sid=1&amp;iid=1bac5e7a50db851d55b9d50a04512ed0">G Suite</a></li>
<li><a href="https://status.cloud.google.com/incident/zall/20002#20002004">Google Cloud Platform</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">GCP had a major incident that caused the G Suite outage.GCP also had an (apparently) <a href="https://status.cloud.google.com/incident/zall/20003">unrelated outage</a> later in the day.</li>
</ul>
</li>
<li><a href="https://www.financemagnates.com/cryptocurrency/news/bitbay-facing-outage-as-crypto-trade-surges/">BitBay (cryptocurrency exchange)</a></li>
<li><a href="https://www.gamesradar.com/netflix-down-march-2020/">Netflix</a></li>
<li><a href="https://globalnewshut.com/uber-down-driver-app-login-not-working-for-many-users/">Uber</a></li>
<li><a href="https://beetelbite.com/whatsapp-down-whatsapp-not-working-for-users-across-india/">WhatsApp</a></li>
<li><a href="https://status.fastly.com/incidents/mlz600957ktj">Fastly</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Also <a href="https://status.fastly.com/incidents/zx8vk3c5m4fx">this one</a>.<small><em>Full disclosure: Fastly is my employer.</em></small></li>
</ul>
</li>
<li><a href="https://reddit.statuspage.io/incidents/djp9yflwld0r">Reddit</a></li>
<li><a href="https://discord.statuspage.io/incidents/jnv270v5lxvw">Discord</a></li>
<li><a href="https://status.brightcove.com/pages/incident/534ec4a0b79718bb73000083/5e7be0e2ce6392048501a786">Brightcove</a></li>
<li><a href="https://status.zoom.us/incidents/frfmc4wvgg5b">Zoom</a></li>
<li><a href="https://twitter.com/DoorDash_Help/status/1241041482145914880">DoorDash</a></li>
<li><a href="https://status.nest.com/issue/56914763-00ad-450e-82d2-e37b7a7ac914">Nest</a></li>
<li><a href="https://status.instructure.com/incidents/4zdw3k74059y">Canvas (remote learning tool)</a></li>
</ul>
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