nexus/sreweekly/markdown/321/02-twitter-reinh-on-atlassian-s-incident-write-up.md

Twitter: @ReinH on Atlassian’s incident write-up

• 期号: SRE Weekly Issue #321（2022-05-08）
• 作者: @ReinH
• 链接: https://twitter.com/ReinH/status/1520530487663480832

简介

Last week, I shared Atlassian’s outage write-up. This link is a Twitter thread with a critique.

I feel like it is perhaps not a “good look” to repeatedly try to sell your product in your writeup about your product’s catastrophic outage

正文

I feel like it is perhaps not a "good look" to repeatedly try to sell your product in your writeup about your product's catastrophic outage

atlassian.com/engineering/po… 10:28 PM · Apr 30, 2022

I feel like it is perhaps not a "good look" to repeatedly try to sell your product in your writeup about your product's catastrophic outage atlassian.com/engineering/po…

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I feel like it is perhaps not a "good look" to repeatedly try to sell your product in your writeup about your product's catastrophic outageatlassian.com/engineering/po…10:28 PM · Apr 30, 2022!function(options){var element=document.getElementById(options.targetId);if(!element)return;var cached=document.querySelector('[data-timezone]');var timeZone=cached&&cached.dataset.timezone||Intl.DateTimeFormat().resolvedOptions().timeZone;element.dataset.timezone=timeZone;element.textContent=(function formatFullTimestamp({ timestamp, lang = "en", timeZone }) { const date = new Date(timestamp); let zone = timeZone; if (zone) try { new Intl.DateTimeFormat("en", { timeZone: zone }).format(); } catch { zone = "UTC"; } return ${new Intl.DateTimeFormat(lang, { hour: "numeric", minute: "2-digit", timeZone: zone }).format(date)} · ${new Intl.DateTimeFormat(lang, { month: "short", day: "numeric", year: "numeric", timeZone: zone }).format(date)}; 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• > To manage the restoration progress we created a new Jira project.... This approach empowered all teams to easily identify and track issues related to any individual site restoration. please don't anyway if you were hoping to get any sort of insight into how high performance teams respond to high profile business critical incidents, this is not the writeup for you there is nothing substantive in this writeup, just the usual superficial gloss about how smart and careful they are and how they will be even more smart and careful in the future
• Gergely Orosz May 1, 2022 Yes the write up smells of PR. It has some decent details hidden in charts that need zooming in on the desktop. But the quality and readability is very low, tiers below eg GitHub or Cloudflare post-mortems. Gergely Orosz Apr 30, 2022 Atlassian published their postmorten on JIRA, Confluence, and other sites down for ~400 companies for up to 2 weeks. I'm not happy with the postmortem, as they are hiding the number of actual impacted seats/users. As per my research, 50,000-800,000 users were impacted.