nexus/sreweekly/markdown/335/01-how-an-incident-transformed-razorpay-improving-the-5-why-rca-format.md

How an incident transformed Razorpay — Improving the 5 Why RCA format

• 期号: SRE Weekly Issue #335（2022-08-21）
• 作者: Varun Achar — Razorpay
• 链接: https://engineering.razorpay.com/how-an-incident-transformed-razorpay-improving-the-5-why-rca-format-378de299b9a2

简介

I really like that “Missing” section in their incident retrospective template. Gotta be careful with “Missed” though, that sounds like it could slide toward blame.

正文

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