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Here are five ways to keep your engineering team ready for anything.</p></div></div></div><div class="TwoColumnLayout-Content"><div class="TwoColumnLayout-Body"><div class="ArticleBase-Body ArticleBase-BodyLayout" data-testid="article-base-body"><div class="ArticleBase-Contributors ArticleBase-ContributorsLayout" data-testid="article-base-contributors"><div class="Contributors Contributors_variant_normal Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink" aria-label="Guest Commentary" href="/author/guest-commentary" target="_self" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltb921233d2f1fa1f8/64be9efc7537bfb407fee5b1/251403_Favicon_512x512.svg?width=100&amp;auto=webp&amp;quality=80" 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data-name="Email" class="SocialShare-Icon SocialShare-Icon_variant_button SocialShare-Icon_type_email DefaultIcon"></span></span></a></div><div class="ArticleBase-BodyContent ArticleBase-BodyContent_Article" data-testid="article-base-body-content"><div data-module="content" class="ContentModule-Wrapper"><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">In today’s “Always On” world, just being available from the infrastructure perspective is not enough. Services not only need to be responding to requests -- but they also need to ensure that all of the integration points are working properly and that their core function in your ecosystem of applications is working the way you expect and at the pace you expect. A resilient engineering team is always necessary, especially at my company, where identity is central to everything we do.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">It’s always critical to keep systems up and running, but it’s more critical than ever given today’s distributed workforce. We’ve been practicing it on my team for the past 12 years, and because of that, we have created some unique ways to drive this home across our engineering team. Here are five ways to get started:</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">Monitoring and Visibility</span></span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">It’s critical to implement constant monitoring to ensure your team can act quickly in the case of an emergency. You have to monitor at the application level, identify your critical user flows, and ensure you create synthetic transactions and heuristics monitoring to identify signs of disruption before the experience for your customers starts to degrade.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">One way you can challenge your engineers to prepare for the unknown is through regular games and testing opportunities like SRT (site reliability testing) and outage simulations. In these games, we divide the team in half. One team is tasked with understanding how to monitor several metrics of the new technology to ensure it’s working correctly and to take manual action if needed to restore service when a disruption is identified. The other team will purposely introduce several disruption modes and monitor how they affect the system. It’s okay -- and even encouraged -- to push teams over the edge, forcing them to reassess themselves and learn for next time.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">A “Redundancy is King” Attitude</span></span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">To ensure resilience engineering, it’s critical to have no single point of failure and proactively prepare for where you might need “backup.” This can look like multiple cells supported by several servers and all backed by different data centers. When you send your credentials to authenticate, if one subsystem isn’t working, you can redirect to another, so the authentication works and appears seamless to the end-user. We’ve spent a lot of time understanding failure modes and making sure our architecture can immediately work around those modes.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Always remember that redundancy should be considered at all levels, not only within your infrastructure but also with the third-party providers or services you rely on.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">A “No Mysteries” Mindset</span></span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Embracing a “no mystery” culture comes down to being willing and motivated to find the root cause of any issue that happens in your production system, no matter the complexity. Every engineer must maintain a mindset of curiosity and exploration and never settle for not knowing.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">I like to occasionally remind my team about what happened when we didn’t implement this mindset and how much additional work it created. Several years ago, we had a recurring issue around 6 am each Monday that eventually caused customer disruption. At first, we’d assumed it was related to normal load coming to the system, but because it was only happening in one of the cells, that theory was quickly dismissed. We had to start hosting watch-parties starting at 4:30 am with engineers monitoring different parts of the application and infrastructure. Eventually, we found the actual root cause -- after many weeks -- and fixed it. But the team still remembers those disruptive 4:30 am watch parties, and they serve as a powerful reminder of the need to never leave a mystery lingering long enough to cause customer disruption.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">Strong Automation</span></span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Automation is an absolute requirement, but the only thing worse than having no automation at all is having bad automation. A bug in your automation can take an entire system down faster than a human can restore it and bring it back to operation.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">The key to implementing effective automation is to treat it as production software, meaning strong software development principles should apply. Even if your automation starts as a small number of scripts, you need to consider a release cycle, testing automation, deployment, and rollback procedures. This may seem overkill for your team initially, but your whole system will eventually depend on your automation making the right decisions and having no bugs when executing. It’s hard to retrofit good SDLC processes for your automation if they’re not incorporated from the beginning.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">The Right Team</span></span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">An organization that practices and prioritizes resilience engineering starts with its people. Long gone are the days when an engineer would write software and then pass it off for someone else to test it and run it. Today, every engineer today is responsible for ensuring their software is robust, reliable, and always on. Resiliency engineering is hard and requires a lot of passionate engineers, so make sure you reward and recognize your team; ensure they know you understand the complexity of the challenges.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">This takes a cultural shift and starts with who you hire. When you’re interviewing, ensure you hire people who are proud of what they’ve built in previous roles and who get satisfaction from solving tough problems while keeping a product running.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">And finally, remember that merely stating these components of resilience engineering isn’t enough -- bake them into your organization’s culture. Incorporate games and sayings and ensure everyone feels like an owner to win as a team, and ultimately, keep your customers satisfied.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"></p><div class="ContentImage-Wrapper"><img data-testid="content-image" data-component="image" class="ContentImage-Image ContentImage-Image_align_left" data-src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltdfd89bebf3130dac/64680bb5ea504e12aaf92edd/Hector_Aguilar_Okta.jpg?width=1400&amp;auto=webp&amp;quality=80&amp;disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltdfd89bebf3130dac/64680bb5ea504e12aaf92edd/Hector_Aguilar_Okta.jpg?width=1400&amp;auto=webp&amp;quality=80&amp;disable=upscale" loading="lazy" alt="Hector_Aguilar_Okta.jpg" title="Hector_Aguilar_Okta.jpg"/></div><p class="ContentParagraph ContentParagraph_align_center" data-testid="content-paragraph"></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link ContentText-BodyTextChunk_italic" rel="noreferrer" target="_blank" href="https://www.linkedin.com/in/hector-aguilar-2b45b72/">Hector Aguilar</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_italic"> is the President of Technology at </span></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link ContentText-BodyTextChunk_italic" rel="noreferrer" target="_blank" href="https://www.okta.com/company/vision/">Okta</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_italic">, and is responsible for running engineering and technology. His focus is developing strategic planning for the direction of product development activities and managing the engineering team, as well as business technology and corporate IT. Prior to Okta, Hector served in a variety of roles at ArcSight since its inception, driving technology development as the CTO and Vice President of Software Development for the company during its successful IPO in 2008 and after its acquisition by Hewlett Packard.</span></span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"></p></div></div><div class="SocialShare"><div data-component="social-share" class="SocialShare SocialShare_variant_button ArticleBase-SocialShare ArticleBase-SocialShare_second"><a target="_blank" rel="noreferrer" aria-label="Reddit" href="https://www.reddit.com/submit?url=https://www.informationweek.com/cyber-resilience/the-five-pillars-of-resilience-engineering&amp;title=The%20Five%20Pillars%20of%20Resilience%20Engineering"><span class="SocialShare-IconWrapper SocialShare-IconWrapper_variant_button"><span data-component="icon" 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Ruth\",\"/author/joao-pierre-s-ruth\",\"avatar\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt7f004b6f174043df/67460618a8aa13b634af5c6c/Headshot2024-edited.jpg\",\"role\",\"Senior Editor\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blta1c219e2be56f7ee/6a720220f7b62258ec3fc0ac/AaronHarris_CTO_Sage_IWK.jpg\",\"alt\",\"Aaron Harris, CTO, Sage\",{\"_232\":154,\"_330\":435,\"_436\":473,\"_438\":474,\"_211\":474,\"_440\":475,\"_442\":475,\"_443\":476,\"_445\":477,\"_447\":33,\"_448\":478,\"_450\":479,\"_216\":480,\"_453\":219,\"_249\":481,\"_251\":10,\"_455\":482},{\"_315\":488,\"_470\":489},\"AI inference attacks put new pressure on enterprise privacy\",\"/cybersecurity/ai-inference-attacks-put-new-pressure-on-enterprise-privacy\",{},\"Aug 7, 2026\",\"Cybersecurity\",\"/cyber-resilience/cybersecurity\",[484],{\"_459\":10,\"_460\":483},{\"_457\":10,\"_458\":10},[],{\"_78\":485,\"_423\":486,\"_465\":487,\"_467\":468},\"Kelsey Ziser\",\"/author/kelsey-ziser\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt4dcb1e3028366b32/69989f36f8977f0008afe8d2/ziser_kelsey.png\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt8f6d5be497113959/6a761852014e297e66d579b0/081026_IWK_AIinferencing_GettyImages-2262316593.png\",\"A business person uses a laptop with AI error warning signs on a virtual screen\",{\"_232\":434,\"_330\":435,\"_436\":491,\"_438\":492,\"_211\":492,\"_440\":493,\"_442\":493,\"_443\":494,\"_445\":495,\"_447\":33,\"_448\":449,\"_450\":451,\"_216\":496,\"_453\":263,\"_249\":497,\"_251\":10,\"_455\":498},{\"_315\":501,\"_470\":33},\"InformationWeek Podcast: Recovery leadership during a security breach\",\"/it-leadership/informationweek-podcast-recovery-leadership-during-a-security-breach\",{},\"Aug 11, 2026\",[500],{\"_459\":10,\"_460\":499},{\"_457\":10,\"_458\":10},[],{\"_78\":463,\"_423\":464,\"_465\":466,\"_467\":468},\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt864b4316ff0735f1/6a7a350f920cd2350307d36f/08102026_ZachLewis_UHSP-IWK.jpg\",{\"_232\":154,\"_330\":435,\"_436\":503,\"_438\":504,\"_211\":504,\"_440\":505,\"_442\":505,\"_443\":506,\"_445\":507,\"_447\":33,\"_448\":508,\"_450\":509,\"_216\":510,\"_453\":511,\"_249\":512,\"_251\":10,\"_455\":513},{\"_315\":519,\"_470\":520},\"OpenAI's model slowdown offers CIOs a lesson in AI planning\",\"/machine-learning-ai/openai-s-model-slowdown-offers-cios-a-lesson-in-ai-planning\",{},\"Aug 20, 2026\",\"Machine Learning \u0026 AI\",\"/machine-learning-ai\",[515],7,{\"_459\":10,\"_460\":514},{\"_457\":10,\"_458\":10},[],{\"_78\":516,\"_423\":517,\"_465\":518,\"_467\":468},\"Madeleine Streets\",\"/author/madeleine-streets\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt3dbbd022ae99519a/69989c016245840008fd26ff/streets_madeleine_450x450.png\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt028e58b8d317befa/6a8756827b9b57fb3bce93f1/082026_IWK_BTS_AImodelpause_GettyImages-2274727013.png\",\"A futuristic robot hand reaches toward digital globe with alert signs\",{\"_232\":154,\"_330\":435,\"_436\":522,\"_438\":523,\"_211\":524,\"_440\":525,\"_442\":525,\"_443\":526,\"_445\":527,\"_447\":33,\"_448\":95,\"_450\":285,\"_216\":528,\"_453\":529,\"_249\":530,\"_251\":10,\"_455\":531},{\"_315\":534,\"_470\":535},\"AI is changing network management. How smart can networks get?\",\"AI is changing network management. How smart can networks get? \",\"/cyber-resilience/ai-is-changing-network-management-how-smart-can-networks-get-\",{},\"Aug 25, 2026\",[533],8,{\"_459\":10,\"_460\":532},{\"_457\":10,\"_458\":10},[],{\"_78\":485,\"_423\":486,\"_465\":487,\"_467\":468},\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt2cd5b724b33589a7/6a8deafd1d15a03b1ef24dc0/082526_IWK_AInetworks_GettyImages-2236218486.png\",\"Illustration of a neural network\",\"/latest-commentary\",\"creditTo\",\"sponsors\",[],{\"_279\":569,\"_308\":707,\"_573\":708},{\"_279\":569,\"_308\":703,\"_573\":704},{\"_279\":621,\"_622\":702},{\"_279\":569,\"_308\":696,\"_573\":697},{\"_279\":569,\"_308\":692,\"_573\":693},{\"_279\":621,\"_622\":691},{\"_279\":569,\"_308\":687,\"_573\":688},{\"_279\":621,\"_622\":686},{\"_279\":569,\"_308\":680,\"_573\":681},{\"_279\":569,\"_308\":676,\"_573\":677},{\"_279\":569,\"_308\":672,\"_573\":673},{\"_279\":569,\"_308\":666,\"_573\":667},{\"_279\":569,\"_308\":662,\"_573\":663},{\"_279\":569,\"_308\":658,\"_573\":659},{\"_279\":621,\"_622\":657},{\"_279\":569,\"_308\":651,\"_573\":652},{\"_279\":569,\"_308\":647,\"_573\":648},{\"_279\":569,\"_308\":643,\"_573\":644},{\"_279\":569,\"_308\":636,\"_573\":637},{\"_279\":569,\"_308\":632,\"_573\":633},{\"_279\":569,\"_308\":628,\"_573\":629},{\"_279\":569,\"_308\":624,\"_573\":625},{\"_279\":621,\"_622\":623},{\"_279\":569,\"_308\":620},{\"_279\":607,\"_573\":608},{\"_279\":569,\"_308\":605},{\"_279\":569,\"_308\":604},{\"_279\":569,\"_308\":572,\"_573\":574},{\"_279\":569,\"_308\":570},\"paragraph\",{\"_571\":350},\"textAlign\",{\"_571\":350},\"content\",[575,576,577,578],{\"_279\":579,\"_580\":598,\"_579\":599},{\"_279\":579,\"_580\":595,\"_579\":596},{\"_279\":579,\"_580\":585,\"_579\":586},{\"_279\":579,\"_580\":581,\"_579\":582},\"text\",\"marks\",[583],\", and is responsible for running engineering and technology. His focus is developing strategic planning for the direction of product development activities and managing the engineering team, as well as business technology and corporate IT. Prior to Okta, Hector served in a variety of roles at ArcSight since its inception, driving technology development as the CTO and Vice President of Software Development for the company during its successful IPO in 2008 and after its acquisition by Hewlett Packard.\",{\"_279\":584},\"italic\",[587,588],\"Okta\",{\"_279\":423,\"_308\":589},{\"_279\":584},{\"_425\":590,\"_591\":592,\"_593\":-5,\"_594\":-5},\"https://www.okta.com/company/vision/\",\"target\",\"_blank\",\"rel\",\"class\",[597],\" is the President of Technology at \",{\"_279\":584},[600,601],\"Hector Aguilar\",{\"_279\":423,\"_308\":602},{\"_279\":584},{\"_425\":603,\"_591\":592,\"_593\":-5,\"_594\":-5},\"https://www.linkedin.com/in/hector-aguilar-2b45b72/\",{\"_571\":350},{\"_571\":606},\"center\",\"figure\",[609,610],{\"_279\":569,\"_308\":612,\"_573\":613},{\"_279\":611},\"figcaption\",{\"_571\":350},[614],{\"_279\":161,\"_308\":615},{\"_571\":350,\"_315\":616,\"_470\":617,\"_210\":-5,\"_618\":619},\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltdfd89bebf3130dac/64680bb5ea504e12aaf92edd/Hector_Aguilar_Okta.jpg\",\"Hector_Aguilar_Okta.jpg\",\"style\",\"width: 100%;\",{\"_571\":350},\"ad\",\"pos\",\"300_2v_article\",{\"_571\":350},[626],{\"_279\":579,\"_579\":627},\"And finally, remember that merely stating these components of resilience engineering isn’t enough -- bake them into your organization’s culture. Incorporate games and sayings and ensure everyone feels like an owner to win as a team, and ultimately, keep your customers satisfied.\",{\"_571\":350},[630],{\"_279\":579,\"_579\":631},\"This takes a cultural shift and starts with who you hire. When you’re interviewing, ensure you hire people who are proud of what they’ve built in previous roles and who get satisfaction from solving tough problems while keeping a product running.\",{\"_571\":350},[634],{\"_279\":579,\"_579\":635},\"An organization that practices and prioritizes resilience engineering starts with its people. Long gone are the days when an engineer would write software and then pass it off for someone else to test it and run it. Today, every engineer today is responsible for ensuring their software is robust, reliable, and always on. Resiliency engineering is hard and requires a lot of passionate engineers, so make sure you reward and recognize your team; ensure they know you understand the complexity of the challenges.\",{\"_571\":350},[638],{\"_279\":579,\"_580\":639,\"_579\":640},[641],\"The Right Team\",{\"_279\":642},\"bold\",{\"_571\":350},[645],{\"_279\":579,\"_579\":646},\"The key to implementing effective automation is to treat it as production software, meaning strong software development principles should apply. Even if your automation starts as a small number of scripts, you need to consider a release cycle, testing automation, deployment, and rollback procedures. This may seem overkill for your team initially, but your whole system will eventually depend on your automation making the right decisions and having no bugs when executing. It’s hard to retrofit good SDLC processes for your automation if they’re not incorporated from the beginning.\",{\"_571\":350},[649],{\"_279\":579,\"_579\":650},\"Automation is an absolute requirement, but the only thing worse than having no automation at all is having bad automation. A bug in your automation can take an entire system down faster than a human can restore it and bring it back to operation.\",{\"_571\":350},[653],{\"_279\":579,\"_580\":654,\"_579\":655},[656],\"Strong Automation\",{\"_279\":642},\"native_2v\",{\"_571\":350},[660],{\"_279\":579,\"_579\":661},\"I like to occasionally remind my team about what happened when we didn’t implement this mindset and how much additional work it created. Several years ago, we had a recurring issue around 6 am each Monday that eventually caused customer disruption. At first, we’d assumed it was related to normal load coming to the system, but because it was only happening in one of the cells, that theory was quickly dismissed. We had to start hosting watch-parties starting at 4:30 am with engineers monitoring different parts of the application and infrastructure. Eventually, we found the actual root cause -- after many weeks -- and fixed it. But the team still remembers those disruptive 4:30 am watch parties, and they serve as a powerful reminder of the need to never leave a mystery lingering long enough to cause customer disruption.\",{\"_571\":350},[664],{\"_279\":579,\"_579\":665},\"Embracing a “no mystery” culture comes down to being willing and motivated to find the root cause of any issue that happens in your production system, no matter the complexity. Every engineer must maintain a mindset of curiosity and exploration and never settle for not knowing.\",{\"_571\":350},[668],{\"_279\":579,\"_580\":669,\"_579\":670},[671],\"A “No Mysteries” Mindset\",{\"_279\":642},{\"_571\":350},[674],{\"_279\":579,\"_579\":675},\"Always remember that redundancy should be considered at all levels, not only within your infrastructure but also with the third-party providers or services you rely on.\",{\"_571\":350},[678],{\"_279\":579,\"_579\":679},\"To ensure resilience engineering, it’s critical to have no single point of failure and proactively prepare for where you might need “backup.” This can look like multiple cells supported by several servers and all backed by different data centers. When you send your credentials to authenticate, if one subsystem isn’t working, you can redirect to another, so the authentication works and appears seamless to the end-user. We’ve spent a lot of time understanding failure modes and making sure our architecture can immediately work around those modes.\",{\"_571\":350},[682],{\"_279\":579,\"_580\":683,\"_579\":684},[685],\"A “Redundancy is King” Attitude\",{\"_279\":642},\"video_v\",{\"_571\":350},[689],{\"_279\":579,\"_579\":690},\"One way you can challenge your engineers to prepare for the unknown is through regular games and testing opportunities like SRT (site reliability testing) and outage simulations. In these games, we divide the team in half. One team is tasked with understanding how to monitor several metrics of the new technology to ensure it’s working correctly and to take manual action if needed to restore service when a disruption is identified. The other team will purposely introduce several disruption modes and monitor how they affect the system. It’s okay -- and even encouraged -- to push teams over the edge, forcing them to reassess themselves and learn for next time.\",\"native_1v\",{\"_571\":350},[694],{\"_279\":579,\"_579\":695},\"It’s critical to implement constant monitoring to ensure your team can act quickly in the case of an emergency. You have to monitor at the application level, identify your critical user flows, and ensure you create synthetic transactions and heuristics monitoring to identify signs of disruption before the experience for your customers starts to degrade.\",{\"_571\":350},[698],{\"_279\":579,\"_580\":699,\"_579\":700},[701],\"Monitoring and Visibility\",{\"_279\":642},\"300_1v_article\",{\"_571\":350},[705],{\"_279\":579,\"_579\":706},\"It’s always critical to keep systems up and running, but it’s more critical than ever given today’s distributed workforce. We’ve been practicing it on my team for the past 12 years, and because of that, we have created some unique ways to drive this home across our engineering team. Here are five ways to get started:\",{\"_571\":350},[709],{\"_279\":579,\"_579\":710},\"In today’s “Always On” world, just being available from the infrastructure perspective is not enough. Services not only need to be responding to requests -- but they also need to ensure that all of the integration points are working properly and that their core function in your ecosystem of applications is working the way you expect and at the pace you expect. 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Traditional VM-first architectures, designed for static and centralized environments, are fundamentally misaligned with the demands of modern application architecture.\",\"2026 Cloud Security Report\",\"https://iw-resources.informationweek.com/c/pubRD.mpl?qf=w_defa11146\u0026ch=mod\",\"A survey of 1,163 cybersecurity professionals reveals a widening cloud complexity gap driven by fragmented defenses, talent shortages, and machine-speed adversaries. Despite rising budgets, 59% of organizations remain in early security maturity stages. Read the full report to explore how integrated frameworks may help close this gap.\",\"/resources?page=1\u0026types=Report\u0026types=Research+Report\",\"Access More Research\",\"Webinars\",\"ChalkBoard\",\"https://cts.tradepub.com/ctse/?ptnr=iw-resources.informationweek.com\u0026cname=1\u0026fmt=xml\u0026ver=04informa\u0026br=iw-resources\u0026otype=Live%20Webcast,Live%20Webinar,Live%20Virtual%20Event,Live%20Virtual%20Conference,Webinar\u0026count=4\u0026ch=mod\u0026maxresults=5\",{\"_363\":799,\"_365\":800},[779,780,781,782,783],{\"_210\":796,\"_225\":33,\"_169\":797,\"_758\":798},{\"_210\":793,\"_225\":33,\"_169\":794,\"_758\":795},{\"_210\":790,\"_225\":33,\"_169\":791,\"_758\":792},{\"_210\":787,\"_225\":33,\"_169\":788,\"_758\":789},{\"_210\":784,\"_225\":33,\"_169\":785,\"_758\":786},\"Agentic AI: The Urgent Opportunity\",\"https://iw-resources.informationweek.com/c/pubRD.mpl?qf=w_ingg306\u0026ch=mod\",\"September 24, 2026 from 11am - 4pm ET | A Sponsored Virtual Event | Doors Open at 10:30am ET\",\"The High Stakes Dilemma: Protection Strategies for 2026-27\",\"https://iw-resources.informationweek.com/c/pubRD.mpl?qf=w_ingg307\u0026ch=mod\",\"October 22, 2026 from 11am - 3:30pm ET | A Sponsored Virtual Event | Doors Open at 10:30am ET\",\"Getting Unstuck: Overcoming the Security Hurdles Blocking Your Enterprise AI\",\"https://iw-resources.informationweek.com/c/pubRD.mpl?qf=w_spas04\u0026ch=mod\",\"Thursday, October 15, 2026, 1:00 AM Eastern Daylight Time\",\"Converged Analytics: Copy Once, Query Everywhere\",\"https://iw-resources.informationweek.com/c/pubRD.mpl?qf=w_defa11574\u0026ch=mod\",\"Tuesday, September 29, 2026 12:00 PM Eastern Daylight Time\",\"Title\",\"https://iw-resources.informationweek.com/c/pubRD.mpl?qf=w_defa11573\u0026ch=mod\",\"EVENT DATE AND TIME\",\"/resources?types=Webinar\",\"More Webinars\",\"bltcbd97287a519fe96\",{\"_210\":803,\"_347\":33,\"_349\":350,\"_351\":352,\"_353\":333,\"_354\":355,\"_356\":378,\"_358\":804,\"_174\":370,\"_361\":805,\"_304\":83},\"Google Preferred Source\",\"Add as a preferred source on Google\",{\"_363\":377,\"_365\":806},\"Add Us Now\",{\"_210\":76,\"_78\":76,\"_74\":33,\"_467\":76,\"_465\":197,\"_423\":808,\"_809\":76,\"_209\":810},\"/author/guest-commentary\",\"tagLine\",[811],{\"_279\":569,\"_308\":812,\"_573\":813},{\"_571\":350},[814],{\"_279\":579,\"_579\":815},\"The InformationWeek community brings together IT practitioners and industry experts with IT advice, education, and opinions. 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Now AI agents outnumber employees 25-to-1. The traditional software budget model is breaking, writes one CEO.\",\"/software-services/how-ai-agents-broke-traditional-saas-pricing\",\"Aug 21, 2026\",\"Software \u0026 Services\",[1449],3,{\"_78\":1450,\"_423\":1451,\"_465\":1452},\"Alex Bovee\",\"/author/alex-bovee\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltc4fdae6fea4072e0/6a8864dc6e78f58f81e745dc/bovee_alex.png\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt3cab2b5d178f0749/6a887df127ea80eace264054/082126_IWK_AIagentsSaaS_GettyImages-2247697582.png\",\"Humans are surrounded by AI representatives\",{\"_315\":1466,\"_470\":1467},\"Why observability has become essential to the CIO's job\",\"Observability tools can sharpen decisions about technology investments and asset lifecycles, while extending visibility into AI systems and agents. \",\"/it-infrastructure/why-observability-has-become-essential-to-the-cio-s-job\",\"Sep 8, 2026\",\"IT Infrastructure\",[1462],{\"_78\":1463,\"_423\":1464,\"_465\":1465},\"Carrie Pallardy\",\"/author/carrie-pallardy\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blta2ac0cf507deba77/64bf49006c654daed172bbba/CarriePallardy_Head_Shot.gif\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt66caf253681d1768/6aa027dec7046380db32feaa/090826_IWK_Observabilitystrategicdriver_GettyImages-2267857667.png\",\"A DevOps team analyzes observability metrics\",{\"_210\":1311,\"_169\":1312},{\"_210\":1309,\"_169\":1310},{\"_210\":1307,\"_169\":1308},[1494,1495],[1473,1474],{\"_436\":1484,\"_438\":1485,\"_211\":1485,\"_1403\":1486,\"_440\":1487,\"_442\":33,\"_445\":1479,\"_447\":33,\"_448\":449,\"_450\":451,\"_232\":154,\"_216\":1488,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_436\":1475,\"_438\":1476,\"_211\":1476,\"_1403\":1477,\"_440\":1478,\"_442\":33,\"_445\":1479,\"_447\":33,\"_448\":1353,\"_450\":1354,\"_232\":154,\"_216\":1480,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_315\":1482,\"_470\":1483},\"The week of Sept. 7 - 11: What happened, what matters, what's next\",\"Anthropic and Google AI researchers are sounding the alarm on uncontrollable AI, Meta launches a new AI agent, and Apple enters the foldable market.\",\"/responsible-ai/the-week-of-sept-7-11-what-happened-what-matters-what-s-next\",\"Sep 11, 2026\",[1481],{\"_78\":485,\"_423\":486,\"_465\":487},\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltc259bac08d16973e/6aa44fc1304382848de6a6fd/GettyImages-2148178472.jpg\",\"Two developers at computers\",{\"_315\":1493,\"_470\":33},\"How CIOs can tame communication platform chaos\",\"CIOs now have an almost endless number of ways to communicate with colleagues and teams, which can create issues with cost and cohesion.\",\"/it-leadership/how-cios-confront-hidden-costs-and-confusion-of-communication-sprawl\",[1489],{\"_78\":1490,\"_423\":1491,\"_465\":1492},\"John Edwards\",\"/author/john-edwards\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blte185e89eb327a1c3/64bbfbd29a2908fafb14d71d/John-Edwards-125x125.jpg\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt8ff8bacf1140782a/6aa44c38f4d1441b360df78d/09112026_GettyImages-1383095649_handsonkeyboard-messaging.jpg\",{\"_210\":1321,\"_169\":1322},{\"_210\":1319,\"_169\":1320},[1524,1525],[1498,1499],{\"_436\":1512,\"_438\":1513,\"_211\":1513,\"_1403\":1514,\"_440\":1515,\"_442\":33,\"_445\":1516,\"_447\":33,\"_448\":1321,\"_450\":1322,\"_232\":154,\"_216\":1517,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_436\":1500,\"_438\":1501,\"_211\":1501,\"_1403\":1502,\"_440\":1503,\"_442\":33,\"_445\":1504,\"_447\":33,\"_448\":1353,\"_450\":1354,\"_232\":154,\"_216\":1505,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_315\":1510,\"_470\":1511},\"What AI must learn from Roosevelt, conservation and 1929\",\"Leaders must govern the human, environmental and institutional costs of AI before scale becomes risk, advises Ron Guerrier, CTO of Save the Children U.S.\",\"/responsible-ai/what-ai-must-learn-from-roosevelt-conservation-and-1929\",\"May 15, 2026\",[1506],{\"_78\":1507,\"_423\":1508,\"_465\":1509},\"Ron Guerrier\",\"/author/ron-guerrier\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt6218c36deeefec0a/69973c7af67cb60008335cdc/guerrier_ron.png\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt0b32a484d9ef203f/6a077b632ce750d705a1ff3d/051526_IWK_Commentary.png\",\"An illustration of a pond with a Ai symbol in the middle of a beautiful untouched jungle. \",{\"_315\":1522,\"_470\":1523},\"Sustainable data centers require more than reducing energy costs\",\"Enabling data centers to perform daily operations more responsibly and resource-efficiently is a continuous process, not a one-time checklist, advises one IT executive.\",\"/data-centers/sustainable-data-centers-require-more-than-reducing-energy-costs\",\"Jul 30, 2026\",[1518],{\"_78\":1519,\"_423\":1520,\"_465\":1521},\"Frank Warren\",\"/author/frank-warren\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt342d70a6a7419915/6a66cf5ae4f9da1608b1a214/warren_frank.png\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt8c102b89086997c7/6a677b35a3f8032d02ce3303/073026_IWK_Commentary_FrankWarren_GettyImages-1443440327.png\",\"A concept illustration of a data center with grass growing in the center\",{\"_210\":1331,\"_169\":1332},{\"_210\":1329,\"_169\":1330},[1545,1546],[1528,1529],{\"_436\":1542,\"_438\":1417,\"_211\":1417,\"_1403\":1418,\"_440\":1419,\"_442\":33,\"_445\":1420,\"_447\":33,\"_448\":1421,\"_450\":1334,\"_232\":154,\"_216\":1543,\"_453\":219,\"_330\":1408,\"_1409\":944},{\"_436\":1530,\"_438\":1531,\"_211\":1531,\"_1403\":1532,\"_440\":1533,\"_442\":33,\"_445\":1534,\"_447\":33,\"_448\":1421,\"_450\":1334,\"_232\":154,\"_216\":1535,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_315\":1540,\"_470\":1541},\"Report sprawl will undermine your AI strategy\",\"Before layering AI on your BI environment, figure out which reports are worth keeping. The others will undermine everything built on top of them.\",\"/data-management/report-sprawl-will-undermine-your-ai-strategy\",\"Sep 9, 2026\",[1536],{\"_78\":1537,\"_423\":1538,\"_465\":1539},\"Brinditha Rai\",\"/author/brinditha-rai\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt35eb5a46e310370f/6aa18eb229de140a9b968bab/rai_brinditha.png\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt4c9b6b1e6bb62876/6aa1b7900899bfe89330f65f/090926_IWK_Commentary_AIreports_GettyImages-2277777710.png\",\"A dynamic composite of stacked papers transforming into digital data streams.\",{\"_315\":1424,\"_470\":1425},[1544],{\"_78\":485,\"_423\":486,\"_465\":487},{\"_210\":1341,\"_169\":1342},{\"_210\":1339,\"_169\":1340},[1565,1566,1567],[1549,1550],{\"_436\":1562,\"_438\":1476,\"_211\":1476,\"_1403\":1477,\"_440\":1478,\"_442\":33,\"_445\":1479,\"_447\":33,\"_448\":1353,\"_450\":1354,\"_232\":154,\"_216\":1563,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_436\":1551,\"_438\":1552,\"_211\":1552,\"_1403\":1553,\"_440\":1554,\"_442\":33,\"_445\":1479,\"_447\":33,\"_448\":508,\"_450\":509,\"_232\":154,\"_216\":1555,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_315\":1560,\"_470\":1561},\"AI models everywhere: They matter less than you think\",\"Choosing the best AI model won't fix enterprise AI problems. The real work is clean data, reliable workflows and trained teams — infrastructure most skip.\",\"/machine-learning-ai/ai-models-everywhere-they-matter-less-than-you-think\",[1556],{\"_78\":1557,\"_423\":1558,\"_465\":1559},\"Jeff McMillan\",\"/author/jeff-mcmillan\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt5914af2ffbd587a5/6aa31dd00a3bef72f46355a6/mcmillan_jeff.png\",\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt479371e3b5602b77/6aa30dd58f6917c372ab5acf/091026_IWK_Commentary_AIModels_GettyImages-2243729321.png\",\"AI and chatbot icons\",{\"_315\":1482,\"_470\":1483},[1564],{\"_78\":485,\"_423\":486,\"_465\":487},{\"_210\":1353,\"_169\":1354},{\"_210\":1351,\"_169\":1352},{\"_210\":1349,\"_169\":1350},[1584,1585,1586],[1570,1571],{\"_436\":1581,\"_438\":1476,\"_211\":1476,\"_1403\":1477,\"_440\":1478,\"_442\":33,\"_445\":1479,\"_447\":33,\"_448\":1353,\"_450\":1354,\"_232\":154,\"_216\":1582,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_436\":1572,\"_438\":1573,\"_211\":1573,\"_1403\":1574,\"_440\":1575,\"_442\":33,\"_445\":1420,\"_447\":33,\"_448\":1361,\"_450\":1362,\"_232\":154,\"_216\":1576,\"_453\":1577,\"_330\":1408,\"_1409\":944},{\"_315\":1579,\"_470\":1580},\"When is a business really recovered from a cyberattack?\",\"Getting systems back online isn't business recovery. Here's how CIOs measure whether critical operations and revenue have actually been restored.\",\"/incident-response/when-is-a-business-really-recovered-from-a-cyberattack-\",[1578],6,{\"_78\":516,\"_423\":517,\"_465\":518},\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt68a6bbd6ed161b9c/6aa2cc606e5144980742eec4/091026_IWK_BTS_businessrecovery_GettyImages-2285283701.png\",\"A user at a laptop, with an illustrated overlay of checkmarks and security alert icons \",{\"_315\":1482,\"_470\":1483},[1583],{\"_78\":485,\"_423\":486,\"_465\":487},{\"_210\":478,\"_169\":479},{\"_210\":97,\"_169\":281},{\"_210\":1361,\"_169\":1362},[1597,1598,1599,1600],[1589,1590],{\"_436\":1594,\"_438\":1485,\"_211\":1485,\"_1403\":1486,\"_440\":1487,\"_442\":33,\"_445\":1479,\"_447\":33,\"_448\":449,\"_450\":451,\"_232\":154,\"_216\":1595,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_436\":1591,\"_438\":1552,\"_211\":1552,\"_1403\":1553,\"_440\":1554,\"_442\":33,\"_445\":1479,\"_447\":33,\"_448\":508,\"_450\":509,\"_232\":154,\"_216\":1592,\"_453\":1071,\"_330\":1408,\"_1409\":944},{\"_315\":1560,\"_470\":1561},[1593],{\"_78\":1557,\"_423\":1558,\"_465\":1559},{\"_315\":1493,\"_470\":33},[1596],{\"_78\":1490,\"_423\":1491,\"_465\":1492},{\"_210\":1376,\"_169\":1377},{\"_210\":1374,\"_169\":1375},{\"_210\":1372,\"_169\":1373},{\"_210\":1370,\"_169\":1371},[1602,1603,1604,1605],{\"_210\":1612,\"_169\":1613},{\"_210\":1610,\"_169\":1611},{\"_210\":1608,\"_169\":1609},{\"_210\":1606,\"_169\":1607},\"Computer Weekly\",\"https://www.computerweekly.com/\",\"CIO Dive\",\"https://www.ciodive.com/\",\"SearchCIO\",\"https://www.techtarget.com/searchcio/\",\"AI Business\",\"https://aibusiness.com/\",\"leftSection\",{\"_174\":1619,\"_1212\":1620},\"rightSection\",{\"_174\":1618},\"This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. 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