211 lines
66 KiB
HTML
211 lines
66 KiB
HTML
<!DOCTYPE html><!-- Last Published: Thu Sep 24 2026 12:58:48 GMT+0000 (Coordinated Universal Time) --><html data-wf-domain="www.uptimelabs.io" data-wf-page="69eb655027cb005251c45c81" data-wf-site="69e0a463268ba34093f8b1cb" lang="en" data-wf-collection="69eb655027cb005251c45c61" data-wf-item-slug="supporting-new-responders"><head><meta charset="utf-8"/><link href="https://cdn.prod.website-files.com" rel="preconnect" crossorigin="anonymous"/><title>Supporting Your Team's New Responders | Uptime Labs</title><meta content="Supporting Your Team's New Responders | Uptime Labs" property="og:title"/><meta content="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ed442cf312de517de485_Article-Thumbnails_NEW-RESIZED%20(8).png" property="og:image"/><meta content="Supporting Your Team's New Responders | Uptime Labs" name="twitter:title"/><meta content="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ed442cf312de517de485_Article-Thumbnails_NEW-RESIZED%20(8).png" name="twitter:image"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/css/uptime-labs.webflow.shared.dba3695cb.css" rel="stylesheet" type="text/css" integrity="sha384-26NpXLSV8f8oMkKXiIwhgZ5N/ZcO5IbsfgyVu5EPgJ8NI5r9TdzIR9vR42LJqKQi" crossorigin="anonymous"/><style>html.w-mod-js:not(.w-mod-ix3) :is([data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"]:is(:is([data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"]:is(.faq-accordion-head), [data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"] :is(.faq-accordion-head)) + .faq-accordion-body), [data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"] :is(:is([data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"]:is(.faq-accordion-head), [data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"] :is(.faq-accordion-head)) + .faq-accordion-body), [data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"]:is(:is([data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"]:is(.faq-accordion-head), [data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"] :is(.faq-accordion-head)) > .chevron), [data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"] :is(:is([data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"]:is(.faq-accordion-head), [data-wf-component-id="b0da6cbb-785a-ee75-9784-516c200abb05"] :is(.faq-accordion-head)) > .chevron), h2, [data-animate="stagger-fade-in"] *, .clipboard-link .clipboard-tag) {visibility: hidden !important;}</style><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: ["Inconsolata:400,700","Big Shoulders Stencil:400,700","IBM Plex Mono:300,400,500,600,700","Inter:300,400,500,600,700","Mogra:400","Peddana:400","Poly:400","Ponnala:400","Poor Story:400","Poppins:400,900"] }});</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fdf9da8cb1117ed234f941_Uptime-Labs-favicon.webp" rel="icon" type="image/png" sizes="32x32" media="(prefers-color-scheme: light)"/><link href="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fdf9da8cb1117ed234f941_Uptime-Labs-favicon.webp" rel="icon" type="image/png" sizes="32x32" media="(prefers-color-scheme: dark)"/><link href="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fdf9da3836fa43e7fb6001_Uptime-Labs-favicon.webp" rel="icon" type="image/png" sizes="48x48"/><link href="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fdf9da2e2708ff7f771fa0_Uptime-Labs-favicon.webp" rel="apple-touch-icon" sizes="180x180"/><link href="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fdf9dbfc1775799f2c2f7c_Uptime-Labs-favicon.webp" rel="icon" type="image/png" sizes="192x192"/><link href="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fdf9da92d8feec14da0929_Uptime-Labs-favicon.webp" rel="icon" type="image/png" sizes="512x512"/><link href="https://www.uptimelabs.io/articles/supporting-new-responders" rel="canonical"/><script type="application/ld+json">
|
||
{
|
||
"@context": "https://schema.org",
|
||
"@type": "BlogPosting",
|
||
"headline": "Supporting Your Team's New Responders",
|
||
"name": "Supporting Your Team's New Responders",
|
||
"description": "Karan is a Senior Customer Success Engineer at Uptime Labs, designing and building the platform’s realistic incident simulations. Before joining Uptime Labs, he spent 14 years on the front line of major outages – leading response teams at Morgan Stanley, Credit Suisse, Fidelity, IG Group and Tata Consultancy Services.",
|
||
"url": "/articles/supporting-new-responders",
|
||
"datePublished": "2026-09-01T15:30:18.197Z",
|
||
"dateModified": "2026-09-01T15:20:55.588Z",
|
||
"inLanguage": "en",
|
||
"image": {
|
||
"@type": "ImageObject",
|
||
"url": "https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ed442cf312de517de485_Article-Thumbnails_NEW-RESIZED%20(8).png"
|
||
},
|
||
"author": {
|
||
"@type": "Person",
|
||
"name": "Karan Nagarajagowda",
|
||
"description": "Karan is a Senior Customer Success Engineer at Uptime Labs, designing and building the platform’s realistic incident simulations. Before joining Uptime Labs, he spent 14 years on the front line of major outages – leading response teams at Morgan Stanley, Credit Suisse, Fidelity, IG Group and Tata Consultancy Services.",
|
||
"email": "karan.gn@uptimelabs.io",
|
||
"image": {
|
||
"@type": "ImageObject",
|
||
"url": "https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/69f0aaddb1e89b57172694cc_karan-600x600-1.webp"
|
||
},
|
||
"url": "/authors/karan-nagarajagowda",
|
||
"sameAs": [
|
||
"",
|
||
""
|
||
]
|
||
},
|
||
"publisher": {
|
||
"@type": "Organization",
|
||
"name": "Uptime Labs",
|
||
"logo": {
|
||
"@type": "ImageObject",
|
||
"url": "https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69e0dfe10dc1240ceee2efaa_logo.svg"
|
||
}
|
||
}
|
||
}
|
||
</script><link href="rss.xml" rel="alternate" title="RSS Feed" type="application/rss+xml"/><!-- Start cookieyes banner --> <script id="cookieyes" type="text/javascript" src="https://cdn-cookieyes.com/client_data/97aba4c0c24dfd9742843861/script.js"></script> <!-- End cookieyes banner -->
|
||
<!-- Google Tag Manager -->
|
||
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
|
||
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
|
||
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
|
||
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
|
||
})(window,document,'script','dataLayer','GTM-W9SCJ38J');</script>
|
||
<!-- End Google Tag Manager -->
|
||
<script>
|
||
(function () {
|
||
const utmKeys = [
|
||
"utm_source",
|
||
"utm_medium",
|
||
"utm_campaign",
|
||
"utm_term",
|
||
"utm_content"
|
||
];
|
||
|
||
const params = new URLSearchParams(window.location.search);
|
||
|
||
utmKeys.forEach(function (key) {
|
||
const value = params.get(key);
|
||
|
||
if (value) {
|
||
localStorage.setItem(key, value);
|
||
}
|
||
});
|
||
|
||
// Optional: record the first page they landed on
|
||
if (!localStorage.getItem("landing_page")) {
|
||
localStorage.setItem(
|
||
"landing_page",
|
||
window.location.pathname + window.location.search
|
||
);
|
||
}
|
||
})();
|
||
</script>
|
||
<style>
|
||
[data-animate="stagger-hero"] * {
|
||
opacity: 0;
|
||
}
|
||
</style><!-- Finsweet Attributes -->
|
||
<script async type="module"
|
||
src="https://cdn.jsdelivr.net/npm/@finsweet/attributes@2/attributes.js"
|
||
fs-socialshare
|
||
fs-copyclip
|
||
fs-toc
|
||
fs-list
|
||
></script></head><body><div class="page-wrapper"><div data-animation="default" data-collapse="medium" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="nav w-nav"><div class="container w-container"><div class="nav__outer"><a href="/" class="nav__brand w-nav-brand"><img loading="lazy" src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69e0dfe10dc1240ceee2efaa_logo.svg" alt="" class="nav__brand__logo"/></a><nav role="navigation" class="nav__menu w-nav-menu"><div class="nav-bg-image-wrap"><img src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fc913913c360755cc95a84_Rectangle%2039651.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fc913913c360755cc95a84_Rectangle%2039651-p-500.png 500w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fc913913c360755cc95a84_Rectangle%2039651-p-800.png 800w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fc913913c360755cc95a84_Rectangle%2039651-p-1080.png 1080w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fc913913c360755cc95a84_Rectangle%2039651.png 1170w" alt="" class="image-nav-bg"/></div><div class="nav__inner"><div class="nav__l"><a href="/platform-overview" class="nav-link w-nav-link">Platform</a><a href="/pricing" class="nav-link w-nav-link">Pricing</a><div data-delay="0" data-hover="true" class="nav-dropdown w-dropdown"><div class="nav-dropdown__toggle w-dropdown-toggle"><div>Resources</div><div class="icon-embed w-embed"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M3.75 5.75L8 10.25L12.25 5.75" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/>
|
||
</svg></div></div><nav class="nav-dropdown__list w-dropdown-list"><div class="nav-dropdown-wrap"><div class="nav-dropdwon-inner right-border"><a data-w-id="6cd90ddc-ac22-91e6-2326-29598054e6cb" href="/articles" class="dropdown-link-block w-inline-block"><div class="dd-icon-wrap"><div class="dd-item-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 2048 2048"><title>blog</title><path fill="currentColor" d="M2048 0v1536H731l-475 475v-475H0V0zM128 128v256h1792V128zm1792 1280V512H128v896h256v293l293-293zm-640-768h512v640h-512zm128 512h256V768h-256zM256 768h896v128H256zm0 256h896v128H256z"/></svg></div></div><div class="dd-item-content-block"><div class="dropdown-item-title">Blogs</div><div class="dropdown-item-desc">Weekly insights across incident response & resilience.</div></div></a><a data-w-id="6cd90ddc-ac22-91e6-2326-29598054e6d3" href="/templates" class="dropdown-link-block w-inline-block"><div class="dd-icon-wrap"><div class="dd-item-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" version="1.1" width="100%" height="100%" viewBox="0 0 84 84">
|
||
<path d="M0 0 C27.72 0 55.44 0 84 0 C84 27.72 84 55.44 84 84 C56.28 84 28.56 84 0 84 C0 56.28 0 28.56 0 0 Z M4 4 C4 6.64 4 9.28 4 12 C29.08 12 54.16 12 80 12 C80 9.36 80 6.72 80 4 C54.92 4 29.84 4 4 4 Z M4 16 C4 37.12 4 58.24 4 80 C29.08 80 54.16 80 80 80 C80 58.88 80 37.76 80 16 C54.92 16 29.84 16 4 16 Z" fill="currentColor" transform="translate(0,0)"/>
|
||
<path d="M0 0 C21.12 0 42.24 0 64 0 C64 3.96 64 7.92 64 12 C42.88 12 21.76 12 0 12 C0 8.04 0 4.08 0 0 Z M4 4 C4 5.32 4 6.64 4 8 C22.48 8 40.96 8 60 8 C60 6.68 60 5.36 60 4 C41.52 4 23.04 4 4 4 Z" fill="currentColor" transform="translate(10,22)"/>
|
||
<path d="M0 0 C1.26 -0 2.51 -0 3.8 -0 C4.46 -0 5.12 0 5.8 0 C7.8 0.01 9.81 0 11.82 -0 C13.08 -0 14.33 -0 15.62 0 C16.79 0 17.95 0 19.14 0 C21.81 0.13 21.81 0.13 22.81 1.13 C22.91 3.64 22.95 6.12 22.95 8.63 C22.95 9.76 22.95 9.76 22.95 10.91 C22.95 12.5 22.95 14.09 22.94 15.68 C22.94 18.12 22.94 20.57 22.95 23.01 C22.95 24.55 22.95 26.09 22.95 27.63 C22.95 28.37 22.95 29.1 22.95 29.86 C22.93 35.02 22.93 35.02 21.81 36.13 C19.75 36.23 17.69 36.26 15.62 36.27 C14.37 36.27 13.11 36.27 11.82 36.27 C11.16 36.27 10.51 36.27 9.83 36.26 C7.82 36.26 5.81 36.26 3.8 36.27 C2.55 36.27 1.29 36.27 0 36.27 C-1.16 36.26 -2.32 36.26 -3.52 36.26 C-6.19 36.13 -6.19 36.13 -7.19 35.13 C-7.29 32.62 -7.33 30.14 -7.32 27.63 C-7.32 26.88 -7.32 26.13 -7.32 25.36 C-7.32 23.77 -7.32 22.18 -7.32 20.59 C-7.31 18.14 -7.32 15.7 -7.32 13.26 C-7.32 11.72 -7.32 10.17 -7.32 8.63 C-7.32 7.9 -7.32 7.16 -7.33 6.4 C-7.3 -0.27 -6.5 0.01 0 0 Z M-3.19 4.13 C-3.19 13.37 -3.19 22.61 -3.19 32.13 C4.07 32.13 11.33 32.13 18.81 32.13 C18.81 22.89 18.81 13.65 18.81 4.13 C11.55 4.13 4.29 4.13 -3.19 4.13 Z" fill="currentColor" transform="translate(51.1875,37.8671875)"/>
|
||
<path d="M0 0 C1.26 -0 2.51 -0 3.8 -0 C4.46 -0 5.12 0 5.8 0 C7.8 0.01 9.81 0 11.82 -0 C13.08 -0 14.33 -0 15.62 0 C16.79 0 17.95 0 19.14 0 C21.81 0.13 21.81 0.13 22.81 1.13 C22.91 3.64 22.95 6.12 22.95 8.63 C22.95 9.76 22.95 9.76 22.95 10.91 C22.95 12.5 22.95 14.09 22.94 15.68 C22.94 18.12 22.94 20.57 22.95 23.01 C22.95 24.55 22.95 26.09 22.95 27.63 C22.95 28.37 22.95 29.1 22.95 29.86 C22.93 35.02 22.93 35.02 21.81 36.13 C19.75 36.23 17.69 36.26 15.62 36.27 C14.37 36.27 13.11 36.27 11.82 36.27 C11.16 36.27 10.51 36.27 9.83 36.26 C7.82 36.26 5.81 36.26 3.8 36.27 C2.55 36.27 1.29 36.27 0 36.27 C-1.16 36.26 -2.32 36.26 -3.52 36.26 C-6.19 36.13 -6.19 36.13 -7.19 35.13 C-7.29 32.62 -7.33 30.14 -7.32 27.63 C-7.32 26.88 -7.32 26.13 -7.32 25.36 C-7.32 23.77 -7.32 22.18 -7.32 20.59 C-7.31 18.14 -7.32 15.7 -7.32 13.26 C-7.32 11.72 -7.32 10.17 -7.32 8.63 C-7.32 7.9 -7.32 7.16 -7.33 6.4 C-7.3 -0.27 -6.5 0.01 0 0 Z M-3.19 4.13 C-3.19 13.37 -3.19 22.61 -3.19 32.13 C4.07 32.13 11.33 32.13 18.81 32.13 C18.81 22.89 18.81 13.65 18.81 4.13 C11.55 4.13 4.29 4.13 -3.19 4.13 Z" fill="currentColor" transform="translate(17.1875,37.8671875)"/>
|
||
</svg></div></div><div class="dd-item-content-block"><div class="dropdown-item-title">Templates</div><div class="dropdown-item-desc">Learn from industry-leading experts.</div></div></a><a data-w-id="6cd90ddc-ac22-91e6-2326-29598054e6db" href="/events" class="dropdown-link-block w-inline-block"><div class="dd-icon-wrap"><div class="dd-item-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 122.88 122.88">
|
||
<path d="M81.61,4.73c0-2.61,2.58-4.73,5.77-4.73s5.77,2.12,5.77,4.73v20.72c0,2.61-2.58,4.73-5.77,4.73s-5.77-2.12-5.77-4.73V4.73L81.61,4.73z M29.61,4.73c0-2.61,2.58-4.73,5.77-4.73s5.77,2.12,5.77,4.73v20.72c0,2.61-2.58,4.73-5.77,4.73s-5.77-2.12-5.77-4.73V4.73L29.61,4.73z M40.99,84.56c-1.27-1.22-1.31-3.24-0.09-4.51c1.22-1.27,3.24-1.31,4.51-0.09l9.9,9.57l22.02-23.58c1.2-1.29,3.22-1.36,4.51-0.16c1.29,1.2,1.36,3.22,0.16,4.51L57.77,96.26l0,0l-0.04,0.04c-1.22,1.27-3.24,1.31-4.51,0.09L40.99,84.56L40.99,84.56z M6.4,45.32h110.08V21.47c0-0.8-0.33-1.53-0.86-2.07c-0.53-0.53-1.26-0.86-2.07-0.86H103c-1.77,0-3.2-1.43-3.2-3.2c0-1.77,1.43-3.2,3.2-3.2h10.55c2.57,0,4.9,1.05,6.59,2.74c1.69,1.69,2.74,4.02,2.74,6.59v27.06v65.03c0,2.57-1.05,4.9-2.74,6.59c-1.69,1.69-4.02,2.74-6.59,2.74H9.33c-2.57,0-4.9-1.05-6.59-2.74C1.05,118.45,0,116.12,0,113.55V48.53V21.47c0-2.57,1.05-4.9,2.74-6.59c1.69-1.69,4.02-2.74,6.59-2.74H20.6c1.77,0,3.2,1.43,3.2,3.2c0,1.77-1.43,3.2-3.2,3.2H9.33c-0.8,0-1.53,0.33-2.07,0.86c-0.53,0.53-0.86,1.26-0.86,2.07V45.32L6.4,45.32z M116.48,51.73H6.4v61.82c0,0.8,0.33,1.53,0.86,2.07c0.53,0.53,1.26,0.86,2.07,0.86h104.22c0.8,0,1.53-0.33,2.07-0.86c0.53-0.53,0.86-1.26,0.86-2.07V51.73L116.48,51.73z M50.43,18.54c-1.77,0-3.2-1.43-3.2-3.2c0-1.77,1.43-3.2,3.2-3.2h21.49c1.77,0,3.2,1.43,3.2,3.2c0,1.77-1.43,3.2-3.2,3.2H50.43L50.43,18.54z" fill="currentColor"/>
|
||
</svg></div></div><div class="dd-item-content-block"><div class="dropdown-item-title">Events</div><div class="dropdown-item-desc">In-person & on-demand events. What will you discover?</div></div></a></div><div class="nav-dropdwon-inner"><a data-w-id="6cd90ddc-ac22-91e6-2326-29598054e6e4" href="/testimonials" class="dropdown-link-block v-flex w-inline-block"><div class="dd-icon-wrap"><div class="dd-item-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" version="1.1" width="100%" height="100%" viewBox="0 0 512 512">
|
||
<path d="M0 0 C1.14 -0.01 2.28 -0.01 3.45 -0.02 C7.24 -0.04 11.03 -0.04 14.81 -0.03 C17.54 -0.04 20.27 -0.05 22.99 -0.07 C29.61 -0.09 36.23 -0.1 42.85 -0.1 C48.23 -0.1 53.61 -0.11 58.99 -0.12 C74.26 -0.14 89.54 -0.16 104.81 -0.16 C106.04 -0.15 106.04 -0.15 107.3 -0.15 C108.53 -0.15 108.53 -0.15 109.79 -0.15 C123.14 -0.15 136.48 -0.18 149.83 -0.22 C163.55 -0.27 177.28 -0.29 191 -0.29 C198.7 -0.28 206.4 -0.29 214.09 -0.32 C220.64 -0.35 227.19 -0.36 233.74 -0.34 C237.08 -0.33 240.42 -0.33 243.75 -0.35 C247.38 -0.38 251 -0.36 254.62 -0.34 C255.67 -0.36 256.72 -0.37 257.8 -0.39 C264.96 -0.29 268.89 1.48 274.06 6.4 C274.61 6.92 275.17 7.45 275.75 7.99 C277.22 9.4 278.64 10.86 280.06 12.34 C283.32 15.67 286.56 18.94 290.12 21.96 C293.95 25.22 297.46 28.78 300.99 32.36 C303.58 34.96 306.2 37.46 308.99 39.84 C313.1 43.34 316.84 47.16 320.63 51 C323.96 54.35 327.4 57.5 331 60.56 C334.13 63.36 337.04 66.37 339.99 69.35 C342.6 71.98 345.24 74.5 348.06 76.9 C351.9 80.18 355.43 83.75 358.98 87.35 C361.68 90.07 364.44 92.67 367.37 95.15 C371.46 98.65 375.63 102.54 378.06 107.4 C378.15 109.24 378.19 111.09 378.19 112.93 C378.2 114.11 378.2 115.29 378.2 116.51 C378.2 118.47 378.2 118.47 378.2 120.48 C378.21 121.88 378.21 123.27 378.22 124.67 C378.23 128.52 378.23 132.38 378.23 136.23 C378.24 140.38 378.25 144.53 378.25 148.68 C378.27 158.71 378.28 168.75 378.29 178.78 C378.3 183.51 378.3 188.24 378.31 192.96 C378.32 208.68 378.34 224.4 378.35 240.12 C378.35 244.2 378.35 248.28 378.35 252.36 C378.35 253.38 378.35 254.39 378.35 255.44 C378.36 271.85 378.39 288.26 378.42 304.67 C378.45 321.53 378.47 338.38 378.47 355.24 C378.48 364.7 378.48 374.16 378.51 383.62 C378.53 391.68 378.54 399.74 378.53 407.81 C378.53 411.92 378.53 416.03 378.55 420.14 C378.56 423.91 378.56 427.68 378.55 431.46 C378.54 433.44 378.56 435.43 378.58 437.42 C378.49 449.45 376.17 461.86 370.49 472.59 C370.16 473.24 369.82 473.89 369.47 474.57 C360.07 491.9 344.32 504.33 325.52 510.19 C317.67 512.34 310.38 512.83 302.26 512.79 C300.91 512.79 299.56 512.8 298.2 512.81 C294.52 512.82 290.84 512.82 287.15 512.81 C283.17 512.8 279.18 512.82 275.2 512.83 C267.4 512.84 259.6 512.84 251.81 512.84 C245.47 512.83 239.13 512.84 232.79 512.84 C231.88 512.84 230.98 512.84 230.05 512.84 C228.21 512.85 226.37 512.85 224.53 512.85 C207.32 512.86 190.11 512.86 172.9 512.85 C157.18 512.84 141.45 512.85 125.73 512.87 C109.56 512.9 93.39 512.91 77.22 512.9 C68.16 512.9 59.09 512.9 50.02 512.92 C42.3 512.93 34.58 512.93 26.86 512.91 C22.93 512.91 19 512.9 15.06 512.92 C11.45 512.93 7.84 512.93 4.23 512.91 C2.33 512.9 0.42 512.92 -1.48 512.93 C-21.47 512.76 -39.2 504.65 -53.51 490.86 C-69.33 474.73 -74.59 453.94 -74.45 432.01 C-74.46 430.42 -74.46 428.83 -74.47 427.25 C-74.49 422.94 -74.48 418.63 -74.47 414.31 C-74.46 409.65 -74.47 404.98 -74.48 400.31 C-74.5 391.18 -74.5 382.06 -74.48 372.93 C-74.48 365.51 -74.47 358.09 -74.48 350.67 C-74.48 349.61 -74.48 348.55 -74.48 347.46 C-74.48 345.31 -74.48 343.16 -74.48 341 C-74.5 320.86 -74.48 300.72 -74.46 280.57 C-74.44 263.31 -74.45 246.05 -74.46 228.79 C-74.49 208.72 -74.49 188.64 -74.48 168.56 C-74.48 166.42 -74.48 164.28 -74.48 162.13 C-74.48 161.08 -74.48 160.03 -74.48 158.94 C-74.47 151.53 -74.48 144.13 -74.49 136.72 C-74.5 127.68 -74.5 118.65 -74.48 109.62 C-74.46 105.01 -74.46 100.41 -74.47 95.81 C-74.49 91.58 -74.48 87.36 -74.46 83.13 C-74.45 81.61 -74.46 80.1 -74.47 78.58 C-74.54 65.36 -72.64 52.05 -66.38 40.21 C-66.04 39.56 -65.7 38.91 -65.36 38.24 C-55.97 20.94 -40.18 8.33 -21.34 2.61 C-14.11 0.67 -7.47 -0.03 0 0 Z M-32.43 40.69 C-40.58 49.91 -46.06 60.36 -46.08 72.79 C-46.08 73.44 -46.08 74.08 -46.08 74.74 C-46.09 76.9 -46.09 79.07 -46.09 81.23 C-46.09 82.79 -46.1 84.35 -46.1 85.91 C-46.11 90.22 -46.12 94.52 -46.12 98.82 C-46.12 103.45 -46.13 108.09 -46.14 112.72 C-46.16 123.92 -46.17 135.12 -46.18 146.32 C-46.18 151.59 -46.19 156.87 -46.19 162.14 C-46.21 179.68 -46.23 197.21 -46.23 214.75 C-46.23 219.3 -46.24 223.85 -46.24 228.4 C-46.24 229.53 -46.24 230.66 -46.24 231.82 C-46.25 250.14 -46.27 268.46 -46.31 286.78 C-46.34 305.59 -46.36 324.39 -46.36 343.2 C-46.36 353.76 -46.37 364.32 -46.4 374.88 C-46.42 383.87 -46.43 392.87 -46.42 401.86 C-46.41 406.45 -46.41 411.04 -46.43 415.62 C-46.45 419.83 -46.45 424.03 -46.43 428.24 C-46.43 429.75 -46.44 431.27 -46.45 432.78 C-46.55 446.13 -44.1 456.67 -35.94 467.4 C-35.22 468.43 -34.5 469.46 -33.76 470.53 C-25.72 479.76 -12.82 484.4 -0.94 485.4 C3.22 485.54 7.39 485.54 11.56 485.53 C12.8 485.54 14.05 485.54 15.34 485.54 C18.78 485.55 22.23 485.55 25.68 485.55 C29.4 485.55 33.13 485.55 36.85 485.56 C44.15 485.56 51.44 485.57 58.73 485.57 C64.66 485.57 70.59 485.57 76.52 485.57 C93.34 485.58 110.17 485.59 126.99 485.59 C127.9 485.59 128.8 485.59 129.74 485.59 C130.65 485.59 131.55 485.59 132.49 485.59 C147.19 485.59 161.89 485.6 176.6 485.61 C191.71 485.62 206.82 485.63 221.93 485.63 C230.41 485.63 238.88 485.63 247.36 485.64 C254.58 485.65 261.8 485.65 269.02 485.65 C272.7 485.64 276.38 485.64 280.06 485.65 C284.06 485.66 288.05 485.66 292.05 485.65 C293.2 485.65 294.35 485.66 295.54 485.66 C310.53 485.6 325.28 482.84 336.54 472.12 C344.33 463.3 350.18 452.89 350.18 440.91 C350.18 439.79 350.18 438.67 350.19 437.51 C350.18 435.66 350.18 435.66 350.18 433.77 C350.18 432.46 350.18 431.15 350.18 429.8 C350.18 426.16 350.18 422.52 350.17 418.88 C350.17 414.96 350.17 411.04 350.17 407.11 C350.17 400.31 350.17 393.51 350.16 386.72 C350.15 376.89 350.15 367.06 350.15 357.23 C350.15 341.28 350.14 325.33 350.13 309.38 C350.12 293.89 350.12 278.39 350.11 262.9 C350.11 261.95 350.11 260.99 350.11 260.01 C350.11 255.22 350.11 250.43 350.11 245.64 C350.1 205.89 350.08 166.15 350.06 126.4 C349.28 126.39 348.5 126.38 347.7 126.38 C340.33 126.3 332.96 126.21 325.59 126.11 C321.81 126.06 318.02 126.02 314.23 125.98 C310.57 125.94 306.9 125.9 303.24 125.84 C301.85 125.82 300.46 125.81 299.07 125.8 C283.77 125.66 270.48 124.23 258.87 113.41 C249.23 102.73 247.61 91.2 247.55 77.3 C247.53 75.86 247.51 74.41 247.49 72.97 C247.44 69.2 247.41 65.42 247.39 61.65 C247.36 57.79 247.31 53.93 247.27 50.07 C247.18 42.51 247.11 34.96 247.06 27.4 C215.67 27.36 184.28 27.32 152.89 27.3 C149.18 27.3 145.47 27.29 141.76 27.29 C141.02 27.29 140.28 27.29 139.52 27.29 C127.58 27.28 115.64 27.27 103.69 27.25 C91.43 27.23 79.17 27.22 66.91 27.21 C59.35 27.21 51.78 27.2 44.22 27.19 C38.42 27.17 32.61 27.17 26.8 27.17 C24.43 27.17 22.05 27.17 19.68 27.16 C-8.47 26.96 -8.47 26.96 -32.43 40.69 Z M275.06 47.4 C274.96 53.13 274.89 58.86 274.84 64.59 C274.82 66.54 274.79 68.48 274.76 70.43 C274.71 73.24 274.68 76.04 274.67 78.85 C274.65 79.71 274.62 80.58 274.6 81.47 C274.6 86.96 275.41 90.04 279.06 94.4 C282.86 97.85 286.34 98.53 291.37 98.51 C292.21 98.51 293.05 98.51 293.91 98.51 C294.81 98.51 295.71 98.5 296.63 98.5 C298.02 98.5 298.02 98.5 299.44 98.49 C302.4 98.49 305.35 98.48 308.31 98.46 C310.31 98.46 312.32 98.45 314.32 98.45 C319.23 98.44 324.15 98.42 329.06 98.4 C328.31 97.66 327.57 96.91 326.8 96.15 C324.57 93.92 322.35 91.68 320.13 89.44 C318.67 87.97 317.21 86.5 315.74 85.03 C315.02 84.3 314.3 83.57 313.56 82.82 C309.47 78.71 305.29 74.81 300.91 71.03 C298.16 68.61 295.61 66.02 293.06 63.4 C287.37 57.64 281.55 52.25 275.06 47.4 Z" fill="currentColor" transform="translate(103.94317626953125,-0.4011383056640625)"/>
|
||
<path d="M0 0 C1.44 1.2 2.85 2.43 4.25 3.69 C5.48 4.78 5.48 4.78 6.74 5.89 C20.02 18.37 28.85 35.93 29.59 54.29 C29.84 71.01 27.79 84.11 19.45 98.76 C17.95 101.5 17.95 101.5 18.89 103.58 C20.58 106.19 22.53 108.18 24.74 110.36 C25.68 111.28 26.61 112.2 27.57 113.15 C28.06 113.64 28.56 114.13 29.07 114.63 C30.64 116.17 32.2 117.71 33.75 119.25 C38.18 123.63 42.61 128.01 47.05 132.37 C49.77 135.05 52.48 137.73 55.19 140.42 C56.22 141.44 57.25 142.46 58.29 143.47 C59.74 144.89 61.18 146.32 62.63 147.76 C63.86 148.97 63.86 148.97 65.12 150.21 C68.34 153.95 70.1 157.27 70.62 162.19 C70.08 167.25 68.55 170.31 65.06 174 C61.57 176.1 58.29 177.07 54.25 176.69 C49.09 174.8 45.92 172.84 42.04 168.83 C41.57 168.35 41.09 167.87 40.61 167.38 C39.6 166.35 38.59 165.31 37.59 164.27 C36 162.62 34.4 160.98 32.79 159.35 C28.24 154.71 23.7 150.05 19.18 145.38 C16.4 142.52 13.61 139.67 10.81 136.83 C9.75 135.75 8.69 134.66 7.64 133.56 C6.17 132.04 4.69 130.53 3.2 129.02 C2.37 128.16 1.53 127.3 0.66 126.41 C-1.62 124.4 -1.62 124.4 -4.4 124.84 C-7.13 125.82 -9.53 127.09 -12.06 128.5 C-29.14 137.11 -49.85 138.82 -68.16 133.08 C-88.78 125.09 -105.48 112.3 -114.75 91.69 C-122.72 71.34 -123.2 49.84 -114.69 29.56 C-106.85 12.04 -92.55 -1.86 -74.76 -9.13 C-49.58 -18.58 -21.88 -16.25 0 0 Z M-82.96 31.17 C-91.37 43.03 -94.37 55.34 -92.32 69.7 C-89.78 81.69 -83.47 92.13 -73.51 99.3 C-61.05 107.32 -47.84 109.84 -33.35 107.03 C-22.07 103.67 -11.04 95.93 -4.99 85.72 C2.03 72 3.85 59.96 -0.53 45.02 C-4.74 33.32 -13.84 23.57 -24.81 17.81 C-45.18 8.58 -68.57 13.82 -82.96 31.17 Z" fill="currentColor" transform="translate(351.75,273.3125)"/>
|
||
<path d="M0 0 C1.53 -0.01 1.53 -0.01 3.09 -0.02 C6.51 -0.03 9.93 -0.02 13.35 -0.02 C15.81 -0.02 18.26 -0.03 20.71 -0.04 C26.68 -0.05 32.65 -0.06 38.62 -0.05 C43.47 -0.05 48.32 -0.05 53.18 -0.05 C54.21 -0.05 54.21 -0.05 55.27 -0.05 C56.67 -0.06 58.08 -0.06 59.48 -0.06 C72.64 -0.07 85.8 -0.07 98.96 -0.06 C111 -0.05 123.04 -0.06 135.07 -0.08 C147.43 -0.11 159.8 -0.12 172.16 -0.11 C179.1 -0.11 186.04 -0.11 192.98 -0.13 C199.5 -0.14 206.03 -0.14 212.55 -0.12 C214.95 -0.12 217.34 -0.12 219.74 -0.13 C223.01 -0.14 226.27 -0.13 229.54 -0.11 C230.49 -0.12 231.44 -0.13 232.42 -0.14 C238.41 -0.08 241.91 0.91 246.83 4.39 C250.27 8.16 250.35 12.05 250.18 16.95 C249.66 20.64 248.35 22.68 245.83 25.39 C240.5 28.86 235.82 28.81 229.67 28.78 C228.65 28.78 227.63 28.79 226.58 28.79 C223.16 28.81 219.74 28.8 216.32 28.79 C213.86 28.8 211.41 28.8 208.96 28.81 C202.99 28.83 197.02 28.83 191.05 28.83 C186.2 28.82 181.34 28.82 176.49 28.83 C175.8 28.83 175.11 28.83 174.4 28.83 C172.99 28.83 171.59 28.83 170.19 28.83 C157.03 28.85 143.87 28.84 130.71 28.83 C118.67 28.82 106.63 28.83 94.6 28.86 C82.23 28.88 69.87 28.89 57.51 28.89 C50.57 28.88 43.63 28.88 36.69 28.9 C30.17 28.92 23.64 28.91 17.12 28.89 C14.72 28.89 12.33 28.89 9.93 28.9 C6.66 28.92 3.4 28.91 0.13 28.89 C-1.3 28.9 -1.3 28.9 -2.75 28.92 C-8.74 28.85 -12.24 27.86 -17.17 24.39 C-20.6 20.62 -20.68 16.73 -20.51 11.83 C-19.99 8.14 -18.68 6.1 -16.17 3.39 C-10.83 -0.09 -6.15 -0.04 0 0 Z" fill="currentColor" transform="translate(141.16539001464844,207.61231994628906)"/>
|
||
<path d="M0 0 C1.53 -0.01 1.53 -0.01 3.1 -0.02 C6.51 -0.03 9.93 -0.02 13.35 -0.01 C15.8 -0.02 18.25 -0.02 20.71 -0.03 C26.67 -0.05 32.64 -0.04 38.6 -0.03 C43.45 -0.02 48.3 -0.02 53.15 -0.03 C53.84 -0.03 54.53 -0.03 55.24 -0.03 C56.65 -0.03 58.05 -0.03 59.46 -0.03 C72.61 -0.04 85.76 -0.03 98.92 -0.01 C110.2 0.01 121.48 0 132.76 -0.01 C145.87 -0.03 158.97 -0.04 172.08 -0.03 C173.48 -0.03 174.88 -0.03 176.28 -0.03 C177.31 -0.03 177.31 -0.03 178.36 -0.03 C183.2 -0.02 188.05 -0.03 192.89 -0.04 C199.41 -0.05 205.93 -0.04 212.45 -0.02 C214.84 -0.01 217.24 -0.01 219.63 -0.02 C222.9 -0.03 226.16 -0.02 229.43 0 C230.85 -0.01 230.85 -0.01 232.3 -0.03 C238.28 0.04 241.82 1 246.71 4.51 C250.07 9.17 250.6 13.93 249.71 19.51 C247.29 24.54 244.85 26.5 239.71 28.51 C236.32 28.93 232.96 28.91 229.54 28.89 C228.52 28.89 227.5 28.9 226.45 28.9 C223.02 28.92 219.6 28.91 216.18 28.9 C213.73 28.9 211.27 28.91 208.82 28.91 C202.84 28.92 196.87 28.92 190.9 28.91 C186.04 28.91 181.19 28.91 176.33 28.91 C175.3 28.91 175.3 28.91 174.24 28.91 C172.83 28.91 171.43 28.91 170.03 28.91 C156.86 28.92 143.69 28.91 130.53 28.9 C119.24 28.88 107.94 28.89 96.65 28.9 C83.53 28.92 70.41 28.92 57.29 28.91 C55.89 28.91 54.49 28.91 53.1 28.91 C52.41 28.91 51.72 28.91 51.01 28.91 C46.16 28.91 41.31 28.91 36.46 28.92 C29.94 28.93 23.41 28.92 16.88 28.9 C14.49 28.9 12.09 28.9 9.69 28.91 C6.42 28.91 3.16 28.9 -0.11 28.89 C-1.06 28.9 -2.02 28.9 -3 28.91 C-8.18 28.86 -11.82 28.43 -16.29 25.51 C-19.35 22.12 -20.55 19.5 -20.72 15.01 C-20.5 10.86 -19.76 7.94 -17.29 4.51 C-11.49 0.35 -7.01 -0.07 0 0 Z" fill="currentColor" transform="translate(141.28564453125,146.4920654296875)"/>
|
||
<path d="M0 0 C1.73 -0 1.73 -0 3.5 -0.01 C5.94 -0.01 8.38 -0.01 10.82 0.01 C14.55 0.02 18.28 0.01 22.01 -0.01 C24.38 -0.01 26.75 -0.01 29.12 0 C30.24 -0.01 31.35 -0.01 32.5 -0.02 C33.54 -0.01 34.59 0 35.66 0.01 C37.03 0.01 37.03 0.01 38.42 0.02 C42.8 0.67 45.37 2.69 48.25 5.96 C51.17 10.03 51.67 13.44 51 18.4 C48.3 23.5 45.47 26.57 40 28.4 C38.33 28.51 36.66 28.56 34.99 28.58 C33.97 28.59 32.96 28.6 31.91 28.61 C30.81 28.62 29.71 28.63 28.57 28.64 C26.87 28.65 26.87 28.65 25.14 28.66 C22.74 28.68 20.34 28.69 17.94 28.69 C14.27 28.71 10.61 28.75 6.95 28.8 C4.62 28.81 2.28 28.82 -0.05 28.82 C-1.69 28.85 -1.69 28.85 -3.36 28.88 C-9.82 28.86 -13.75 28.25 -19 24.4 C-22.44 20.63 -22.52 16.74 -22.35 11.84 C-21.83 8.15 -20.52 6.11 -18 3.4 C-12.33 -0.47 -6.61 -0.04 0 0 Z" fill="currentColor" transform="translate(143.00390625,268.6015625)"/>
|
||
</svg></div></div><div class="dd-item-content-block v-flex"><div class="dropdown-item-title">Testimonials</div><div class="dropdown-item-desc">'The impact has been tangible. We're seeing stronger coordination, clearer decision-making and greater confidence'</div><div class="dd-item-bottom"><div class="testimoinal-person-name">Soumya JK, Senior SRE</div><img src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/6a0f5456f5a8d81f6ca785f6_16%20%E2%86%92%20domimos_logo-400x400.avif.svg" loading="lazy" alt="" class="dd-testomonial-icon"/></div></div></a></div></div></nav></div><a href="/about-us" class="nav-link w-nav-link">About</a><a href="/book-a-demo" class="nav-link w-nav-link">Contact</a></div><div class="nav__r"><a data_booking_source="Supporting Your Team's New Responders" data-wf--button--variant="tertiary" href="https://learn.uptimelabs.io" target="_blank" class="button w-variant-0c7d9dd8-79db-6fff-3319-5511dc91ce0a w-inline-block"><div>Log In</div></a><div class="nav__r__space"></div><a data_booking_source="Supporting Your Team's New Responders" data-wf--button--variant="secondary" href="/book-a-demo" class="button w-variant-c0fe4bb8-36ed-94f2-4885-319839990ed6 w-inline-block"><div>Book a demo</div></a><a data_booking_source="Supporting Your Team's New Responders" data-wf--button--variant="base" href="/try-a-demo" class="button w-inline-block"><div>Try for free</div></a></div></div></nav><div class="nav__burger w-nav-button"><div class="hamburger-icon-wrap"><div data-is-ix2-target="1" class="lottie-hamburger" data-w-id="eb16834a-ca25-9b6e-703f-b95ecca5b3f1" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69fc8f3a3d966614bfecf1b3_Copy%20of%20q9xVxMt3GN.json" data-loop="0" data-direction="1" data-autoplay="0" data-renderer="svg" data-default-duration="0" data-duration="1" data-loading="lazy" data-ix2-initial-state="0"></div></div></div></div></div><div class="hidden"><div class="w-embed"><style>
|
||
/* Fluid sizes */
|
||
:root {
|
||
--font-size-0: 1;
|
||
--font-from-1: 16;
|
||
--font-to-1: 19;
|
||
--vw-from-1: calc(390 / 100);
|
||
--vw-to-1: calc(991 / 100);
|
||
--coefficient-1: calc((var(--font-to-1) - var(--font-from-1)) / (var(--vw-to-1) - var(--vw-from-1)));
|
||
--base-1: calc((var(--font-from-1) - var(--vw-from-1) * var(--coefficient-1)) / 16);
|
||
--font-from-2: 11;
|
||
--font-to-2: 16;
|
||
--vw-from-2: calc(991 / 100);
|
||
--vw-to-2: calc(1440 / 100);
|
||
--coefficient-2: calc((var(--font-to-2) - var(--font-from-2)) / (var(--vw-to-2) - var(--vw-from-2)));
|
||
--base-2: calc((var(--font-from-2) - var(--vw-from-2) * var(--coefficient-2)) / 16);
|
||
--font-size-3: 1;
|
||
}
|
||
html {
|
||
font-size: calc(var(--font-size-3) * 1rem);
|
||
}
|
||
@media screen and (max-width: 1440px) {
|
||
html {
|
||
font-size: calc(var(--base-2) * 1rem + var(--coefficient-2) * 1vw);
|
||
}
|
||
}
|
||
@media screen and (max-width: 991px) {
|
||
html {
|
||
font-size: calc(var(--base-1) * 1rem + var(--coefficient-1) * 1vw);
|
||
}
|
||
}
|
||
@media screen and (max-width: 390px) {
|
||
html {
|
||
font-size: calc(var(--font-size-0) * 1rem);
|
||
}
|
||
}
|
||
|
||
.template-description-rt p:last-child, .template-author-rt p:last-child, .template-section-rt p:last-child, .faq-rt p:last-child, .testimonial-rt p:last-child {
|
||
margin-bottom: 0;
|
||
}
|
||
</style>
|
||
<style>
|
||
/* Global */
|
||
.w-dropdown-toggle .icon-embed {
|
||
transition: all 300ms ease;
|
||
}
|
||
.w-dropdown-toggle.w--open .icon-embed {
|
||
transform: rotate(180deg);
|
||
}
|
||
.w-dropdown-toggle.w--open {
|
||
color: var(--colors--medium-blue);
|
||
}
|
||
.w-container:before,
|
||
.w-container:after {
|
||
display: none;
|
||
}
|
||
/* Utils */
|
||
[relative] {
|
||
position: relative;
|
||
}
|
||
</style></div></div></div><main class="main"><section class="s-blog-hero"><div class="vertical-padding p-blog-hero"><div class="w-layout-blockcontainer container w-container"><div class="blog-hero-wrap"><div class="blog-hero-left"><div class="mb-40"><a href="/articles" class="bllue-link w-inline-block"><svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 18 18" fill="none" class="resource-button-icon"><path d="M10.5 12.75L6.75 9L10.5 5.25" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg><div>Back to articles</div></a></div><div class="mb-24"><h1 class="heading-d1">Supporting Your Team's New Responders</h1></div><div class="mb-48"><div class="date-author-wrap"><div class="blog-author-wrap"><img src="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/69f0aaddb1e89b57172694cc_karan-600x600-1.webp" loading="lazy" alt="" class="author-image"/><div class="text--weight-500">Karan Nagarajagowda</div></div><div>|</div><div>August 26, 2026</div></div></div><div class="margin-top-auto"><div class="blog-tags"><div class="body-s">Tags:</div><div class="w-dyn-list"><div role="list" class="categories-list-2 w-dyn-items"><div role="listitem" class="w-dyn-item"><div data-wf--tag--variant="base" class="tag">Best Practices</div></div><div role="listitem" class="w-dyn-item"><div data-wf--tag--variant="base" class="tag">Blog</div></div><div role="listitem" class="w-dyn-item"><div data-wf--tag--variant="base" class="tag">Incident Management</div></div></div></div></div></div></div><div class="blog-hero-right"><img src="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ed442cf312de517de485_Article-Thumbnails_NEW-RESIZED%20(8).png" loading="lazy" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ed442cf312de517de485_Article-Thumbnails_NEW-RESIZED%20(8)-p-500.png 500w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ed442cf312de517de485_Article-Thumbnails_NEW-RESIZED%20(8)-p-800.png 800w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ed442cf312de517de485_Article-Thumbnails_NEW-RESIZED%20(8)-p-1080.png 1080w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ed442cf312de517de485_Article-Thumbnails_NEW-RESIZED%20(8).png 1280w" class="article-cover-image"/></div></div></div></div></section><section class="s-blog-main"><div class="vertical-padding p--80"><div class="w-layout-blockcontainer container w-container"><div class="blog-main-wrap"><div class="blog-main-left"><div class="blog-social-links-wrap"><a fs-socialshare-element="substack" href="https://uptimelabs.substack.com/" target="_blank" class="social-link-2 w-inline-block"><svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 21 20" fill="none" class="socal-link-icon is-2"><path d="M22.539 8.242H1.46V5.406h21.08v2.836zM1.46 10.812V24L12 18.11 22.54 24V10.812H1.46zM22.54 0H1.46v2.836h21.08V0z" fill="currentColor"></path></svg></a><a fs-socialshare-element="linkedin" href="#" class="social-link-2 w-inline-block"><svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 21 20" fill="none" class="socal-link-icon is-2"><path d="M0.265342 6.50512H4.7497V20H0.265342V6.50512ZM2.53754 0C1.00273 0 0 1.00761 0 2.33014C0 3.62546 0.973386 4.66237 2.47885 4.66237H2.50745C4.0716 4.66237 5.04569 3.62541 5.04569 2.33014C5.01634 1.00761 4.07165 0 2.53754 0ZM15.7601 6.18811C13.3797 6.18811 12.3133 7.49738 11.7184 8.41557V6.50512H7.23269C7.29208 7.7711 7.23269 20 7.23269 20H11.7184V12.4635C11.7184 12.0599 11.7477 11.6577 11.8658 11.3686C12.1905 10.5628 12.9286 9.72833 14.1666 9.72833C15.7908 9.72833 16.4395 10.9664 16.4395 12.7797V20H20.9245V12.2617C20.9245 8.11675 18.7123 6.18811 15.7601 6.18811Z" fill="currentColor"></path></svg></a><button fs-copyclip-element="click" class="clipboard-link"><svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 24 24" fill="none" class="socal-link-icon is-4"><path d="M1.82744 21.2724C2.40728 21.8531 3.09615 22.3135 3.85446 22.6271C4.61277 22.9407 5.42558 23.1014 6.24619 23.0999C7.06698 23.1014 7.87996 22.9407 8.63847 22.6271C9.39698 22.3134 10.0861 21.8531 10.6662 21.2724L14.2012 17.7362L12.4337 15.9687L8.89869 19.5049C8.19428 20.2062 7.24078 20.5999 6.24682 20.5999C5.25285 20.5999 4.29935 20.2062 3.59494 19.5049C2.89307 18.8008 2.49895 17.8472 2.49895 16.8531C2.49895 15.8589 2.89307 14.9053 3.59494 14.2012L7.13119 10.6662L5.36369 8.89869L1.82744 12.4337C0.657198 13.6068 0 15.1961 0 16.8531C0 18.51 0.657198 20.0994 1.82744 21.2724ZM21.2724 10.6662C22.4421 9.4928 23.0989 7.90359 23.0989 6.24682C23.0989 4.59004 22.4421 3.00083 21.2724 1.82744C20.0994 0.657198 18.51 0 16.8531 0C15.1961 0 13.6068 0.657198 12.4337 1.82744L8.89869 5.36369L10.6662 7.13119L14.2012 3.59494C14.9056 2.89368 15.8591 2.49998 16.8531 2.49998C17.847 2.49998 18.8005 2.89368 19.5049 3.59494C20.2068 4.29903 20.6009 5.25265 20.6009 6.24682C20.6009 7.24098 20.2068 8.1946 19.5049 8.89869L15.9687 12.4337L17.7362 14.2012L21.2724 10.6662Z" fill="currentColor"></path><path d="M7.12993 17.7375L5.36118 15.97L15.9699 5.36255L17.7374 7.1313L7.12993 17.7375Z" fill="currentColor"></path></svg><div class="clipboard-tag-wrap"><div class="clipboard-tag"><div>link copied to clipboard</div></div></div></button><div fs-copyclip-element="copy-this" class="is-hide w-embed">https://uptimelabs.io/articles/supporting-new-responders</div></div><div class="blog-toc-wrap"><div class="mb-24"><div class="toc-label">IN THIS ARTICLE</div></div><div class="toc-links-wrap"><div><a fs-toc-element="link" href="#" class="toc-link w-inline-block"><div>Incident Timeline</div></a></div></div></div><div class="blog-cta"><div class="mb-24"><div class="center-wrapper"><div class="mb-16"><h3 class="heading-h5">Ready to make incident response your competitive advantage?</h3></div><p class="body-s">See how Uptime Labs builds provable, scalable incident response capability across your organisation.</p></div></div><div class="blog-cta-buttons-wrap"><a data_booking_source="Supporting Your Team's New Responders" data-wf--button--variant="base" href="/book-a-demo" class="button w-inline-block"><div>Book a demo</div></a><a data_booking_source="Supporting Your Team's New Responders" data-wf--button--variant="secondary" href="/platform-overview" class="button w-variant-c0fe4bb8-36ed-94f2-4885-319839990ed6 w-inline-block"><div>Explore the platform</div></a></div></div></div><div class="blog-main-right"><div class="mb-56"><div fs-toc-offsettop="7.5rem" fs-toc-element="contents" class="blog-rt w-richtext"><p><em>Bringing new people into on-call can be daunting: for them (obviously), but also for you. Karan Nagarajagowda shares what works when supporting junior engineers through their first high-severity incidents and why your leadership in those moments matters.</em></p><p></p><p>When a junior engineer joins their first high-severity incident, there's a particular kind of nerves that comes with it. They're newer to the system than everyone else in the room. Senior engineers are firing context at each other in shorthand. And they're trying to work out whether they're meant to help, observe or quietly disappear, as the seconds are trickling away.</p><p>Your job as a leader or senior engineer is to coordinate, so they can contribute and communicate. You know that you’ll have nailed it if they leave the incident non-traumatically, feeling like they grew their skills & confidence.</p><p></p><h2>1. Assign clear, explicit instructions</h2><p>Be specific in what you ask your junior or newer engineers to do, e.g. <em>"Can you check the metrics and validate them?" "Can you check the logs and correlate with when the issue started?" "Can you do the timeline check and document it?"</em></p><p>These types of crisp asks turn a nervous junior into a contributing teammate. Vague instructions like <em>"help us debug this"</em> tend to produce paralysis. Explicit, scoped tasks produce results, increasing confidence with every one completed.</p><p>This type of communication removes ambiguity, allowing closer alignment of <a href="https://www.uptimelabs.io/articles/mental-models-all-the-way-down">mental models</a>. The result should therefore yield better results. Recall an important <a href="https://cacm.acm.org/practice/revealing-the-critical-role-of-human-performance-in-software/">David D. Woods & John Allspaw</a> quote:</p><p><em>"Without the cognitive work that people engage in with each other, all software systems eventually fail."</em></p><p></p><h2>2. Pair with a senior engineer</h2><p>Wherever you can, pair a junior engineer with a senior one during an incident to build psychological safety quickly. The senior engineer is there to backstop technical decisions and model how to behave under pressure, and the junior engineer gets to ask the questions they might not want to ask in front of the whole room.</p><p>It's also how new patterns spread. Watching how a senior engineer reads a metric, frames an update, or decides when to escalate is worth more than any post-incident review.</p><p></p><h2>3. Embrace blamelessness and demand it from the team</h2><p>This one is non-negotiable. The moment a junior engineer fears embarrassment, they stop contributing. And you lose the very observations that often crack the case open.</p><p>Blameless culture isn't a slogan; it's an operating condition for fast incident response. If your new staff are worried about being publicly corrected for guessing wrong, they will stop saying what they actually see, and you'll lose visibility into the problem space right when you need it most.</p><p>As the leader in the room, your tone sets this: it's okay for them to be wrong. It's okay for them to say "I don't know." It's okay for them to flag something that turns out to be unrelated. The cost of staying quiet is almost always higher than the cost of imperfect input.</p><p><a href="https://www.linkedin.com/posts/drcathicks_if-youre-a-high-performing-person-doing-activity-7478149380361965568-mQhH?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAPVTVYBV-MFODC2aB0sCwwEeBjOqW2SyyM">Cat Hicks</a> wrote about this relationship between perceived performance and organisational framing about a month ago:</p><p><em>‘When a developer struggles, the organization frames its question as something like this: is this person missing skills? Or a team misses its targets, so it asks...who do we need to move out? A project fails....well who owns that and didn't work hard enough?</em></p><p><em>In my experience, the technical teams that move forward rapidly right now aren't asking "do we have the right people?" but rather "have we built conditions where people can show us what they can do? Where people can be their best selves?"</em></p><p></p><h2>4. Use the runbook as a springboard to encourage problem-solving</h2><p>A good runbook can for sure be helpful for new on-call staff in an incident. Yet it can be a double-edged sword. It can create brittleness, reduce an incident responder to a mere command executor and take away problem-solving. Or it can give the practitioner access to clues from past incidents. Recall Dwight Eisenhower’s famous quote: <em>"In preparing for battle, I have always found that plans are useless, but planning is indispensable."</em> Overall, the runbook can note how similar incidents were resolved in the past and explain why a certain sequence of steps worked. Therefore, incident leaders can encourage responders to draw inspiration from the runbook while doing their own problem-solving.</p><p></p><h2>5. Practise before it counts</h2><p>Mock incidents (or <a href="https://www.uptimelabs.io/">incident simulations</a>) are the most reliable way to build incident reflexes without the real-world stakes. I run my drills to intentionally include ambiguity, incomplete information, and communication pressure: exactly the things that make a real incident feel disorienting.</p><p>The goal isn't to memorise a runbook. It's to help your team discover what <em>they</em> tend to do under pressure (freeze, over-talk, dive too deep, miss the comms), so they can adjust before it matters. Back in the day, the only way to do this was to go through a lot of painful incidents. Now, you can get the same palm-sweating experience, minus the actual downtime.</p><p></p><h2>Being clear about your role</h2><p>When a junior engineer or new on-call staff member walks into their first real incident, the culture they find will shape everything that follows. You can give them all the tools in the world: runbooks, a paired senior, an explicit task. But if you enter into that incident room armed with pressure and blame, they'll feel it and shut down.</p><p>Your coordination and communication skills in early incidents matter and influence their ongoing success. Let’s end on this, by author <a href="https://www.google.co.uk/books/edition/The_Carpenter/S5M6AwAAQBAJ?hl=en&gbpv=1&printsec=frontcover">Jon Gordon</a>: ‘You are not a true success unless you are helping others be successful’.</p></div></div><div class="mb-56"><div class="author-block"><div><div class="author-top"><div class="author-info"><img src="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/69f0aaddb1e89b57172694cc_karan-600x600-1.webp" loading="lazy" alt="" class="author-image-2"/><div><h5 class="heading-h5 text-color-gray-900">Karan Nagarajagowda</h5></div></div><div class="author-links"></div></div></div><div class="author-description"><p class="body-s">Karan is a Senior Customer Success Engineer at Uptime Labs, designing and building the platform’s realistic incident simulations. Before joining Uptime Labs, he spent 14 years on the front line of major outages – leading response teams at Morgan Stanley, Credit Suisse, Fidelity, IG Group and Tata Consultancy Services.</p></div></div></div><div class="blog-share"><div class="blog-share-left"><div class="label text-color-black">Share this post</div></div><div class="blog-social-links-wrap is-2"><button fs-copyclip-element="click" class="clipboard-link"><svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 24 24" fill="none" class="socal-link-icon is-4"><path d="M1.82744 21.2724C2.40728 21.8531 3.09615 22.3135 3.85446 22.6271C4.61277 22.9407 5.42558 23.1014 6.24619 23.0999C7.06698 23.1014 7.87996 22.9407 8.63847 22.6271C9.39698 22.3134 10.0861 21.8531 10.6662 21.2724L14.2012 17.7362L12.4337 15.9687L8.89869 19.5049C8.19428 20.2062 7.24078 20.5999 6.24682 20.5999C5.25285 20.5999 4.29935 20.2062 3.59494 19.5049C2.89307 18.8008 2.49895 17.8472 2.49895 16.8531C2.49895 15.8589 2.89307 14.9053 3.59494 14.2012L7.13119 10.6662L5.36369 8.89869L1.82744 12.4337C0.657198 13.6068 0 15.1961 0 16.8531C0 18.51 0.657198 20.0994 1.82744 21.2724ZM21.2724 10.6662C22.4421 9.4928 23.0989 7.90359 23.0989 6.24682C23.0989 4.59004 22.4421 3.00083 21.2724 1.82744C20.0994 0.657198 18.51 0 16.8531 0C15.1961 0 13.6068 0.657198 12.4337 1.82744L8.89869 5.36369L10.6662 7.13119L14.2012 3.59494C14.9056 2.89368 15.8591 2.49998 16.8531 2.49998C17.847 2.49998 18.8005 2.89368 19.5049 3.59494C20.2068 4.29903 20.6009 5.25265 20.6009 6.24682C20.6009 7.24098 20.2068 8.1946 19.5049 8.89869L15.9687 12.4337L17.7362 14.2012L21.2724 10.6662Z" fill="currentColor"></path><path d="M7.12993 17.7375L5.36118 15.97L15.9699 5.36255L17.7374 7.1313L7.12993 17.7375Z" fill="currentColor"></path></svg><div class="clipboard-tag-wrap"><div class="clipboard-tag"><div>link copied to clipboard</div></div></div></button><a fs-socialshare-element="linkedin" href="#" class="social-link-2 w-inline-block"><svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 21 20" fill="none" class="socal-link-icon is-2"><path d="M0.265342 6.50512H4.7497V20H0.265342V6.50512ZM2.53754 0C1.00273 0 0 1.00761 0 2.33014C0 3.62546 0.973386 4.66237 2.47885 4.66237H2.50745C4.0716 4.66237 5.04569 3.62541 5.04569 2.33014C5.01634 1.00761 4.07165 0 2.53754 0ZM15.7601 6.18811C13.3797 6.18811 12.3133 7.49738 11.7184 8.41557V6.50512H7.23269C7.29208 7.7711 7.23269 20 7.23269 20H11.7184V12.4635C11.7184 12.0599 11.7477 11.6577 11.8658 11.3686C12.1905 10.5628 12.9286 9.72833 14.1666 9.72833C15.7908 9.72833 16.4395 10.9664 16.4395 12.7797V20H20.9245V12.2617C20.9245 8.11675 18.7123 6.18811 15.7601 6.18811Z" fill="currentColor"></path></svg></a><a fs-socialshare-element="x" href="#" class="social-link-2 w-inline-block"><svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 23 20" fill="none" class="socal-link-icon is-1"><path d="M17.7201 0H21.1702L13.6326 8.47175L22.5 20H15.557L10.1189 13.0083L3.89654 20H0.4443L8.50646 10.9385L0 0H7.11931L12.0349 6.39078L17.7201 0ZM16.5091 17.9692H18.421L6.08051 1.9241H4.029L16.5091 17.9692Z" fill="currentColor"></path></svg></a><div fs-copyclip-element="copy-this" class="is-hide w-embed">https://uptimelabs.io/articles/supporting-new-responders</div></div></div></div></div></div></div><div class="blog-main-bg-wrap"><img src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69f225d89c7c20b5a5ec3c6e_Rectangle%2039651.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69f225d89c7c20b5a5ec3c6e_Rectangle%2039651-p-500.png 500w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69f225d89c7c20b5a5ec3c6e_Rectangle%2039651-p-800.png 800w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69f225d89c7c20b5a5ec3c6e_Rectangle%2039651-p-1080.png 1080w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69f225d89c7c20b5a5ec3c6e_Rectangle%2039651-p-1600.png 1600w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69f225d89c7c20b5a5ec3c6e_Rectangle%2039651-p-2000.png 2000w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69f225d89c7c20b5a5ec3c6e_Rectangle%2039651.png 2440w" alt="" class="blog-main-bg-image"/></div></section><section class="s-related"><div class="vertical-padding p--80"><div class="w-layout-blockcontainer container w-container"><div class="center-wrapper"><div class="mb-48"><h2>Related content</h2></div></div><div class="w-dyn-list"><div fs-list-load="more" fs-list-element="list" role="list" class="article-list w-dyn-items"><div role="listitem" class="w-dyn-item"><a href="/articles/scaling-incident-response-with-engineering" class="article-item w-inline-block"><img src="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6ab04b1b5dba02b8a0257746_Article-Thumbnails_NEW-RESIZED%20(11).png" loading="lazy" alt="" sizes="(max-width: 767px) 100vw, (max-width: 991px) 727px, 939px" srcset="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6ab04b1b5dba02b8a0257746_Article-Thumbnails_NEW-RESIZED%20(11)-p-500.png 500w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6ab04b1b5dba02b8a0257746_Article-Thumbnails_NEW-RESIZED%20(11)-p-800.png 800w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6ab04b1b5dba02b8a0257746_Article-Thumbnails_NEW-RESIZED%20(11)-p-1080.png 1080w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6ab04b1b5dba02b8a0257746_Article-Thumbnails_NEW-RESIZED%20(11).png 1280w" class="article-image"/><div class="article-bottom is-2"><div class="mb-16 is-full-width"><div class="article-date-author-wrap"><div class="w-embed">BY Elias Halme</div><div class="is-hide">Elias Halme</div><div>September 10, 2026</div></div></div><div class="mb-24"><h5 class="heading-h5 text-color-gray-600">What Happens When Incident Response Doesn't Scale With Engineering?</h5></div><div class="margin-top-auto"><div class="bllue-link"><div class="link-text">Read more</div><img loading="lazy" src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69eb5632d10a93479ed94594_majesticons_chevron-up.svg" alt="" class="link-arrow"/></div></div></div></a></div><div role="listitem" class="w-dyn-item"><a href="/articles/incident-crashes-culture-cocktails" class="article-item w-inline-block"><img src="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ee809088f84fc6d8f98b_Article-Thumbnails_NEW-RESIZED%20(9).png" loading="lazy" alt="" sizes="(max-width: 767px) 100vw, (max-width: 991px) 727px, 939px" srcset="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ee809088f84fc6d8f98b_Article-Thumbnails_NEW-RESIZED%20(9)-p-500.png 500w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ee809088f84fc6d8f98b_Article-Thumbnails_NEW-RESIZED%20(9)-p-800.png 800w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ee809088f84fc6d8f98b_Article-Thumbnails_NEW-RESIZED%20(9)-p-1080.png 1080w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a96ee809088f84fc6d8f98b_Article-Thumbnails_NEW-RESIZED%20(9).png 1280w" class="article-image"/><div class="article-bottom is-2"><div class="mb-16 is-full-width"><div class="article-date-author-wrap"><div class="w-embed">BY Sam Salter</div><div class="is-hide">Sam Salter</div><div>September 1, 2026</div></div></div><div class="mb-24"><h5 class="heading-h5 text-color-gray-600">Incident Crashes, Culture and Cocktails (Incident Fest)</h5></div><div class="margin-top-auto"><div class="bllue-link"><div class="link-text">Read more</div><img loading="lazy" src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69eb5632d10a93479ed94594_majesticons_chevron-up.svg" alt="" class="link-arrow"/></div></div></div></a></div><div role="listitem" class="w-dyn-item"><a href="/articles/incident-response-ai-qa" class="article-item w-inline-block"><img src="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a7b44e2901072ad241588f0_Article-Thumbnails_NEW-RESIZED%20(4).png" loading="lazy" alt="" sizes="(max-width: 767px) 100vw, (max-width: 991px) 727px, 939px" srcset="https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a7b44e2901072ad241588f0_Article-Thumbnails_NEW-RESIZED%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a7b44e2901072ad241588f0_Article-Thumbnails_NEW-RESIZED%20(4)-p-800.png 800w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a7b44e2901072ad241588f0_Article-Thumbnails_NEW-RESIZED%20(4)-p-1080.png 1080w, https://cdn.prod.website-files.com/69eb654f1a323d235a57f701/6a7b44e2901072ad241588f0_Article-Thumbnails_NEW-RESIZED%20(4).png 1280w" class="article-image"/><div class="article-bottom is-2"><div class="mb-16 is-full-width"><div class="article-date-author-wrap"><div class="w-embed">BY Sam Salter</div><div class="is-hide">Sam Salter</div><div>August 11, 2026</div></div></div><div class="mb-24"><h5 class="heading-h5 text-color-gray-600">'My Boss Wants Me to Pick an AI SRE Tool': Q&A at Incident Fest (Adaptive Capacity Labs)</h5></div><div class="margin-top-auto"><div class="bllue-link"><div class="link-text">Read more</div><img loading="lazy" src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69eb5632d10a93479ed94594_majesticons_chevron-up.svg" alt="" class="link-arrow"/></div></div></div></a></div></div></div></div></div></section></main><section data-wf--cta-section--variant="base" class="section"><div class="w-layout-blockcontainer container w-container"><div class="container-padding py--xs"><div class="cta-section"><img sizes="(max-width: 767px) 100vw, (max-width: 991px) 728px, 940px" srcset="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69e0dd9cc4f15eda7561ece6_cta-section-bg-p-500.png 500w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69e0dd9cc4f15eda7561ece6_cta-section-bg-p-800.png 800w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69e0dd9cc4f15eda7561ece6_cta-section-bg-p-1080.png 1080w, https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69e0dd9cc4f15eda7561ece6_cta-section-bg.png 1312w" alt="Clear blue sky with scattered white clouds." src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69e0dd9cc4f15eda7561ece6_cta-section-bg.png" loading="lazy" class="cta-section__bg"/><div data-animate="stagger-fade-in" class="cta-section__inner"><div class="cta-section__inner__texts"><h2 class="heading-h2">Ready to make incident response your competitive advantage?</h2><div class="cta-quote-author body-m-ibm">— Chris Voss</div><div class="max-w-478"><p class="body-m">See how Uptime Labs builds provable, scalable incident response capability across your financial services organisation.</p></div></div><div class="buttons-wrap-center"><div><a data_booking_source="Supporting Your Team's New Responders" data-wf--button--variant="base" href="/try-a-demo" class="button w-inline-block"><div>Book a demo</div></a></div><div class="div-block-2"><a data_booking_source="Supporting Your Team's New Responders" data-wf--button--variant="secondary" href="/book-a-demo" class="button w-variant-c0fe4bb8-36ed-94f2-4885-319839990ed6 w-inline-block"><div>Explore the platform</div></a></div></div></div></div></div></div></section><footer data-wf--footer--variant="base" data-wf-component-id="a75b6fd8-0f06-150a-15eb-c5166c6e1d43" data-wf-variant-state="base" class="section foot-section"><div class="w-layout-blockcontainer container w-container"><div class="container-padding py--xs"><div class="footer"><div class="footer__top"><div class="footer__top__l"><div class="footer__top__l__col"><div class="body-s text--color-light-gray">Explore</div><div class="footer__top__l__col__inner"><div class="footer__top__l__col__inner__split"><a href="/events" class="footer-link">Events</a><a href="/testimonials" class="footer-link">testimonials</a><a href="/articles" class="footer-link">Articles</a></div><div class="footer__top__l__col__inner__split"><a href="/careers" class="footer-link">Careers</a><a href="/community" class="footer-link">Community Hub</a><a href="/templates" class="footer-link">Templates</a></div></div></div><div class="footer__top__l__col"><div class="body-s text--color-light-gray">Solutions</div><div class="footer__top__l__col__inner"><div class="footer__top__l__col__inner__split"><a href="/solutions/incident-response-training" class="footer-link">Incident Response Training</a><a href="/solutions/benchmarking" class="footer-link">Benchmarking</a><a href="/solutions/crisis-simulation" class="footer-link">Crisis Simulation</a><a href="/solutions/attack-simulation" class="footer-link">Attack Simulation</a><a href="/solutions/crisis-communication" class="footer-link">Crisis Communication</a></div></div></div><div class="footer__top__l__col"><div class="body-s text--color-light-gray">Product</div><div class="footer__top__l__col__inner"><div class="footer__top__l__col__inner__split"><a href="/platform-overview" class="footer-link">platform</a><a href="/solutions/downtime" class="footer-link">Reduce Downtime cost</a></div></div><a href="/integration" class="footer-link">Rootly Integration</a></div></div><div class="footer__top__r"><div class="footer__top__r__row"><div class="body-s text--color-light-gray">Subscribe</div><div class="subscribe-form w-form"><form id="email-form" name="email-form" data-name="Email Form" method="get" class="subscribe-form__inner" data-wf-page-id="69eb655027cb005251c45c81" data-wf-element-id="a75b6fd8-0f06-150a-15eb-c5166c6e1d6d"><div class="subscribe-form__inner__field-wrap"><p class="body-m text--weight-600">Sign up for early access to new drills, event invites and more.</p><input class="form__input w-input" maxlength="256" name="email" data-name="Email" placeholder="Email" type="email" id="email" required=""/></div><input type="submit" data-wait="Please wait..." class="button w-button" value="Submit"/></form><div class="body-xs">Opt out at any time. <a href="https://www.uptimelabs.io/privacy" class="link-underline-blue">Privacy policy.</a></div><div class="w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div></div><div class="footer__top__r__divider"></div><div class="footer__top__r__row"><div class="body-s text--color-light-gray">Contact Us</div><div class="footer__top__r__row__2col"><div class="footer__top__r__row__2col__col"><a href="mailto:info@uptimelabs.io" class="contact-link">info@uptimelabs.io</a><a href="https://www.linkedin.com/company/uptime-labs" target="_blank" class="social-link w-inline-block"><div class="icon-embed w-embed"><svg width="21" height="21" viewBox="0 0 21 21" fill="none" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M17.893 17.8934H14.7815V13.0204C14.7815 11.8584 14.7607 10.3626 13.1631 10.3626C11.5425 10.3626 11.2946 11.6286 11.2946 12.9358V17.8931H8.18302V7.87228H11.1701V9.24173H11.2119C11.5109 8.73059 11.9428 8.31011 12.4618 8.02505C12.9808 7.74 13.5674 7.60106 14.1592 7.62303C17.3128 7.62303 17.8943 9.69746 17.8943 12.3962L17.893 17.8934ZM4.67217 6.50251C4.31505 6.50257 3.96591 6.39673 3.66893 6.19837C3.37196 6.00001 3.14049 5.71803 3.00376 5.3881C2.86704 5.05817 2.8312 4.69511 2.90081 4.34482C2.97042 3.99453 3.14234 3.67275 3.39483 3.42017C3.64731 3.16759 3.96902 2.99555 4.31927 2.92581C4.66952 2.85607 5.03258 2.89177 5.36255 3.02838C5.69252 3.16499 5.97456 3.39639 6.17303 3.6933C6.37149 3.99022 6.47746 4.33932 6.47752 4.69646C6.47756 4.93359 6.43089 5.16841 6.34019 5.3875C6.24948 5.6066 6.11653 5.80569 5.94889 5.97339C5.78125 6.1411 5.5822 6.27414 5.36314 6.36493C5.14408 6.45572 4.9093 6.50247 4.67217 6.50251ZM6.22794 17.8934H3.11316V7.87228H6.22794V17.8934ZM19.4442 0.00143076H1.54962C1.14346 -0.00315287 0.752078 0.153706 0.46151 0.437537C0.170942 0.721369 0.00495693 1.10895 0 1.51512V19.4846C0.00478727 19.8909 0.170675 20.2788 0.461233 20.5629C0.751791 20.847 1.14326 21.0042 1.54962 20.9999H19.4442C19.8514 21.005 20.244 20.8483 20.5357 20.5641C20.8274 20.28 20.9944 19.8917 21 19.4846V1.51382C20.9942 1.10685 20.8271 0.718826 20.5354 0.435001C20.2436 0.151176 19.8512 -0.00523375 19.4442 0.000133719" fill="currentColor"/>
|
||
</svg></div></a></div><div class="footer__top__r__row__2col__col"><p class="body-m-ibm">Uptime Labs Limited, 5 Brayford Square, London E1 0SG</p></div></div></div></div></div><div class="footer__bot"><div class="body-s text--color-light-gray"> © 2026 Uptime Labs Ltd. All rights reserved. <a href="/privacy" target="_blank">Privacy</a> · <a href="/terms-and-conditions" target="_blank">Terms & Conditions </a></div><img loading="lazy" src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/69e0e6f4c651addb19e91263_logo-light-blue.svg" alt="" class="footer__bot__logo"/></div></div></div></div><div class="hidden w-embed w-script"><!-- Set the current year to all elements with the attribute current-year -->
|
||
<script>
|
||
document.addEventListener('DOMContentLoaded', () => {
|
||
document.querySelectorAll('[current-year]').forEach((el) => (el.textContent = new Date().getFullYear()));
|
||
});
|
||
</script></div></footer></div><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=69e0a463268ba34093f8b1cb" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/js/webflow.schunk.181a2070a530b302.js" type="text/javascript" integrity="sha384-JWdgqTXFub/8eKOkMquT9MN7nnkFfqj2IsxHNIv8W+n3NdpIA3X+EZEx+ykmtOKR" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/js/webflow.schunk.3bdbdff07024b42e.js" type="text/javascript" integrity="sha384-R5wqz0v/KfkZ9VKpaxNq7AJuK2ia6DsYXVY/E7FINvy9n07xhBnxpTmG4W0mQ3cM" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb/js/webflow.4ee859db.85dbf0d96eb1da81.js" type="text/javascript" integrity="sha384-RChg5YjTXDdcM0liOQeerIMyKZqWe6L6les87M8QP34j7PRSximPMyHjPLoWhDok" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/gsap/3.15.0/gsap.min.js" type="text/javascript"></script><script src="https://cdn.prod.website-files.com/gsap/3.15.0/ScrollTrigger.min.js" type="text/javascript"></script><!-- Google Tag Manager (noscript) -->
|
||
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W9SCJ38J"
|
||
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
|
||
<!-- End Google Tag Manager (noscript) -->
|
||
<script>
|
||
document.addEventListener("click", function (event) {
|
||
const bookingLink = event.target.closest(
|
||
'a[href*="/book-a-demo"]'
|
||
);
|
||
|
||
if (!bookingLink) return;
|
||
|
||
const bookingSource =
|
||
bookingLink.getAttribute("data-booking-source") ||
|
||
window.location.pathname;
|
||
|
||
localStorage.setItem("booking_source", bookingSource);
|
||
});
|
||
</script><script>
|
||
function scrollTocToActive() {
|
||
const container = document.querySelector('.toc-links-wrap');
|
||
const activeLink = container?.querySelector('.toc-link.w--current');
|
||
|
||
if (!container || !activeLink) return;
|
||
|
||
const containerRect = container.getBoundingClientRect();
|
||
const linkRect = activeLink.getBoundingClientRect();
|
||
const scrollTarget = container.scrollTop + (linkRect.top - containerRect.top);
|
||
|
||
container.scrollTo({ top: scrollTarget, behavior: 'smooth' });
|
||
}
|
||
|
||
setInterval(() => {
|
||
const active = document.querySelector('.toc-links-wrap .toc-link.w--current');
|
||
const lastHref = document.querySelector('.toc-links-wrap')?._lastActiveHref;
|
||
|
||
if (active && active.href !== lastHref) {
|
||
document.querySelector('.toc-links-wrap')._lastActiveHref = active.href;
|
||
scrollTocToActive();
|
||
}
|
||
}, 200);
|
||
</script><script src="https://hubspotv2.use1-marketplace-1p-apps-prod-red.if.webflow.services/static/disable-hubspot-chatbot.js" type="text/javascript" async="" defer=""></script><script src="https://js.hs-scripts.com/26288391.js" type="text/javascript" async="" defer=""></script><script src="https://cdn.prod.website-files.com/69e0a463268ba34093f8b1cb%2F6890b54d0757e73e539ba7b6%2F6a466cdd39cb85100ce6538e%2Fwebflowembed69e0a463268ba34093f8b1cb2885-5.0.0.js" type="text/javascript"></script><script src="https://hubspotonwebflow.com/assets/js/form-124.js" type="text/javascript" integrity="sha384-bjyNIOqAKScdeQ3THsDZLGagNN56B4X2Auu9YZIGu+tA/PlggMk4jbWruG/P6zYj" crossorigin="anonymous"></script></body></html> |