23 lines
995 B
Markdown
23 lines
995 B
Markdown
---
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title: "ITSM"
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type: concept
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tags: [IT, Service Management, DevOps]
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sources: [modern-itsm-driving-efficiency-security-resilience]
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last_updated: 2026-04-16
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---
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## Summary
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ITSM（IT 服务管理）是管理 IT 服务交付和支持的框架，从传统工单系统演变为战略推动者。
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## Definition
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IT Service Management（IT 服务管理）是确保 IT 服务以满足业务需求的方式交付和支持的实践和方法论。现代 ITSM 融合 AIOps、Hyperautomation 和零信任架构，演变为 ITSM 2.0。
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## Key Attributes
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- **核心领域**：Problem Management、Incident Management、Change Management、Release Management、Configuration Management、Asset Management、Security & Compliance、DR/BC
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- **技术演进**：AIOps、Hyperautomation、自愈 IT 生态
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- **业务价值**：运营卓越、风险缓解、创新加速
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## Connections
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- [[DevOps]] → 集成 → [[ITSM]]
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- [[AIOps]] → 驱动 → [[ITSM]]
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- [[Zero Trust Architecture]] → 保护 → [[ITSM]] |