2.2 KiB
Team
ITOM Cloud Service Team Cloud Service Delivery 技术栈
Product Readiness
ITOM Cloud Application SaaS Service Description
ITOM SaaS Cloud Architecture Installation/Deployment Guide Interlock Meeting Performance Sizing Guide Product Release Process Product Purchase Process Support Oriented Training Ops Oriented Training Product Support-ability Tooling Product Diagnostic Tooling Customer Facing Doc Portal Cloud Simulation Environment Cloud Security Office Sign-Off Product Trial/PoC Procedure
Cloud-Application-Cloud-Readiness-Check-List
Deployment & Configuration
ITOM Cloud AWS Account Overview ITOM ESM Cloud Farm Information Cloud DevOps/ITOM APM AppPluse Cloud Farm Information
Cloud Deployment Automation Product Provision Automation Product Configuration Automation Product License Management Cloud Cost Optimization/FinOps ESM Cloud Infra Cost Review ESM Cloud AWS Infra RI & Saving Plan OpsBNOM Cloud Infra Cost Review OpsBNOM AWS Infra RI & Saving Plan Proposal Cloud Capacity Management Business Data Collection/BI Analysis Off-Cloud to On-Cloud Migration Multi-Cloud Deployment
Operation & Maintainence
Operational Runbook Monitoring Service Availibility Monitoring Alerting Response Process Product Version Upgrade Patch/Hotfix Process Configuration Management Disaster & Recovery Audit Compliance Incident Management Change Management Service Health Page
Customer Support
Customer Order Fulfillment Customer On-boarding Process Support Ticketing Tool System Customer Cloud Service Offerings Customer Support Service SLA Customer Satisfaction Survey Customer Escalation Process & Path Service Availability Check & Monthly SLA Service Level Agreement ESM Monthly SLA Result Customer Notification Process
Maturity Assessment
- Recoverability
- Usability
- Operability
- Maintainability
- Securability
- Persistability
- Mobility
- Throttleability
- Deployability
- Reliability
- Reusability
- Accoutability
- Durability
- Troubleshootability
- Defensibility
- Extensibility
- Auditability
- Application Configurability
- Observability
- Visibility
- Affordability
- Adaptability
Training Materials
- Newbie training
- Record Training Session