294 lines
13 KiB
Markdown
294 lines
13 KiB
Markdown
# How-to-fix-Dev2Prod-failure_688988351
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## Symptom
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If you have created two identical custom actions for the same record type in both source and target tenants, the Dev2Prod process fails. The error messages are as follows:
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```
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> Customization1 Metadata element <entity_type>.CustomActionName_c.Localized Label Key is invalid.
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> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
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>
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> Customization1 Metadata element <entity_type>.CustomActionName_c.Tooltip Localized Label Key is invalid.
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Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
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>
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> Customization1 Metadata element <entity_type>.CustomActionName_c.Placeholder Localized Label Key is invalid.
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> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
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>
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> Customization1 Metadata element EntityType.CustomActionCount_c.Localized Label Key is invalid.
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> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
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>
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> Customization1 Metadata element <entity_type>.CustomActionCount_c.Tooltip Localized Label Key is invalid.
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> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
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>
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> Customization1 Metadata element EntityType.CustomActionCount_c.Placeholder Localized Label Key is invalid.
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> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
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```
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## Resolution
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This resolution applies to SMAX versions from 2023.05 to 24.1.
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**Note:** For example, the verion number is \*\*\\<version\\>\*\*, export from \*\*\\<dev\_tenant\\>\*\* and import into \*\*\\<prod\_tenant\\>\*\*, the related entities are \*\*\\<entity\_type1\\>\*\* and \*\*\\<entity\_type2\\>\*\*.
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Step 1. Choose \*\*xservices-ems\*\*, execute the following queries on both <dev\_tenant> and <prod\_tenant>, and keep the results for later steps.
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Step 1.1. Run the following command:
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```
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\`\`\`SQL
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SELECT
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ed.tenant_id AS "version",
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pd.tenant_id,
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pd.parent_descriptor_id AS entity_type_id,
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ed."name" AS entity_name,
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pd."name" AS field_name,
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pd.localization_key,
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ed."name" || '.' || pd."name" || '.localized-label-key' as localization_key_new
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FROM
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property_descriptor pd
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LEFT JOIN entity_descriptor ed ON pd.parent_descriptor_id = ed.id
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WHERE
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pd."name" IN ('CustomActionName_c', 'CustomActionCount_c')
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AND ed.tenant_id = '<version>'
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AND pd.tenant_id IN ('<dev_tenant>', '<prod_tenant>')
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AND ed."name" IN ('<entity_type1>', '<entity_type2>');
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\`\`\`
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```
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For example, in the following case, \\<version\\> is "v26", <dev\_tenant> is "100000001", <prod\_tenant> is "100000002", <entity\_type1> is "Request", <entity\_type2> is "Incident". The script would be:
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```
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\`\`\`SQL
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SELECT
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ed.tenant_id AS "version",
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pd.tenant_id,
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pd.parent_descriptor_id AS entity_type_id,
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ed."name" AS entity_name,
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pd."name" AS field_name,
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pd.localization_key,
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ed."name" || '.' || pd."name" || '.localized-label-key' as localization_key_new
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FROM
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property_descriptor pd
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LEFT JOIN entity_descriptor ed ON pd.parent_descriptor_id = ed.id
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WHERE
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pd."name" IN ('CustomActionName_c', 'CustomActionCount_c')
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AND ed.tenant_id = 'v26'
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AND pd.tenant_id IN ('100000001', '100000002')
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AND ed."name" IN ('Request', 'Incident');
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\`\`\`
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```
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The output would be:
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```
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table1
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| version | tenant_id | entity_type_id | entity_name | field_name | localization_key | localization_key_new |
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| ------- | --------- | -------------- | ----------- | ------------------- | ----------------------------------- | ------------------------------------------------ |
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| v26 | 100000001 | 247 | Incident | CustomActionCount_c | CustomActionCount_c_1710482969177_c | Incident.CustomActionCount_c.localized-label-key |
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| v26 | 100000001 | 247 | Incident | CustomActionName_c | CustomActionName_c_1710482969053_c | Incident.CustomActionName_c.localized-label-key |
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| v26 | 100000001 | 375 | Request | CustomActionCount_c | CustomActionCount_c_1710482749123_c | Request.CustomActionCount_c.localized-label-key |
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| v26 | 100000001 | 375 | Request | CustomActionName_c | CustomActionName_c_1710482749001_c | Request.CustomActionName_c.localized-label-key |
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| v26 | 100000002 | 247 | Incident | CustomActionCount_c | CustomActionCount_c_1710482925908_c | Incident.CustomActionCount_c.localized-label-key |
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| v26 | 100000002 | 247 | Incident | CustomActionName_c | CustomActionName_c_1710482925779_c | Incident.CustomActionName_c.localized-label-key |
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| v26 | 100000002 | 375 | Request | CustomActionCount_c | CustomActionCount_c_1710482721555_c | Request.CustomActionCount_c.localized-label-key |
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| v26 | 100000002 | 375 | Request | CustomActionName_c | CustomActionName_c_1710482721392_c | Request.CustomActionName_c.localized-label-key |
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```
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Step 1.2. Run the following command:
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```
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\`\`\`SQL
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SELECT
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tenant_id,
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property_descriptor_name,
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entity_descriptor_name,
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placeholder_key,
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entity_descriptor_name || '.' || property_descriptor_name || '.placeholder' AS placeholder_key_new,
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tooltip_key,
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entity_descriptor_name || '.' || property_descriptor_name || '.tooltip' AS tooltip_key_new
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FROM
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property_descriptor_ui
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WHERE
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property_descriptor_name IN ('CustomActionName_c', 'CustomActionCount_c')
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AND tenant_id IN ('<dev_tenant>', '<prod_tenant>')
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AND entity_descriptor_name IN ('<entity_type1>', '<entity_type2>');
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\`\`\`
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```
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In our case, the script would be:
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```
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\`\`\`SQL
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SELECT
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tenant_id,
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property_descriptor_name,
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entity_descriptor_name,
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placeholder_key,
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entity_descriptor_name || '.' || property_descriptor_name || '.placeholder' AS placeholder_key_new,
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tooltip_key,
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entity_descriptor_name || '.' || property_descriptor_name || '.tooltip' AS tooltip_key_new
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FROM
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property_descriptor_ui
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WHERE
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property_descriptor_name IN ('CustomActionName_c', 'CustomActionCount_c')
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AND tenant_id IN ('100000001', '100000002')
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AND entity_descriptor_name IN ('Request', 'Incident');
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\`\`\`
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table2
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| tenant_id | property_descriptor_name | entity_descriptor_name | placeholder_key | placeholder_key_new | tooltip_key | tooltip_key_new |
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| --------- | ------------------------ | ---------------------- | ----------------------------------------------- | ---------------------------------------- | ------------------------------------------- | ------------------------------------ |
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| 100000001 | CustomActionCount_c | Incident | CustomActionCount_c_PLACEHOLDER_1710482969177_c | Incident.CustomActionCount_c.placeholder | CustomActionCount_c_TOOLTIP_1710482969177_c | Incident.CustomActionCount_c.tooltip |
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| 100000001 | CustomActionCount_c | Request | CustomActionCount_c_PLACEHOLDER_1710482749123_c | Request.CustomActionCount_c.placeholder | CustomActionCount_c_TOOLTIP_1710482749123_c | Request.CustomActionCount_c.tooltip |
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| 100000001 | CustomActionName_c | Incident | CustomActionName_c_PLACEHOLDER_1710482969053_c | Incident.CustomActionName_c.placeholder | CustomActionName_c_TOOLTIP_1710482969053_c | Incident.CustomActionName_c.tooltip |
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| 100000001 | CustomActionName_c | Request | CustomActionName_c_PLACEHOLDER_1710482749001_c | Request.CustomActionName_c.placeholder | CustomActionName_c_TOOLTIP_1710482749001_c | Request.CustomActionName_c.tooltip |
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| 100000002 | CustomActionCount_c | Incident | CustomActionCount_c_PLACEHOLDER_1710482925908_c | Incident.CustomActionCount_c.placeholder | CustomActionCount_c_TOOLTIP_1710482925908_c | Incident.CustomActionCount_c.tooltip |
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| 100000002 | CustomActionCount_c | Request | CustomActionCount_c_PLACEHOLDER_1710482721555_c | Request.CustomActionCount_c.placeholder | CustomActionCount_c_TOOLTIP_1710482721555_c | Request.CustomActionCount_c.tooltip |
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| 100000002 | CustomActionName_c | Incident | CustomActionName_c_PLACEHOLDER_1710482925779_c | Incident.CustomActionName_c.placeholder | CustomActionName_c_TOOLTIP_1710482925779_c | Incident.CustomActionName_c.tooltip |
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| 100000002 | CustomActionName_c | Request | CustomActionName_c_PLACEHOLDER_1710482721392_c | Request.CustomActionName_c.placeholder | CustomActionName_c_TOOLTIP_1710482721392_c | Request.CustomActionName_c.tooltip |
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```
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Step 2. Choose \*\*xservices-rms\*\*, update all <localization\_key> with <localization\_key\_new>, all <placeholder\_key> with <placeholder\_key\_new> and all <tooltip\_key> with <tooltip\_key\_new> both on <dev\_tenant> and <prod\_tenant> based on \*\*"table1"\*\* and \*\*"table2"\*\*.
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```
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\`\`\`SQL
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UPDATE
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"ResourceBundle_<tenant>"
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SET
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body = jsonb_set(body, '{Key}', '"<localization_key_new>"')
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WHERE
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body->>'Key' = '<localization_key>';
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UPDATE
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"ResourceBundle_<tenant>"
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SET
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body = jsonb_set(body, '{Key}', '"<placeholder_key_new>"')
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WHERE
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body->>'Key' = '<placeholder_key>';
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UPDATE
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"ResourceBundle_<tenant>"
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SET
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body = jsonb_set(body, '{Key}', '"<tooltip_key_new>"')
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WHERE
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body->>'Key' = '<tooltip_key>';
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\`\`\`
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```
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In our case, it would be：
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```
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\`\`\`SQL
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UPDATE
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"ResourceBundle_100000001"
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SET
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body = jsonb_set(body, '{Key}', '"Incident.CustomActionCount_c.localized-label-key"')
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WHERE
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body->>'Key' = 'CustomActionCount_c_1710482969177_c';
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......
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UPDATE
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"ResourceBundle_100000002"
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SET
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body = jsonb_set(body, '{Key}', '"Request.CustomActionName_c.localized-label-key"')
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WHERE
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body->>'Key' = 'CustomActionName_c_1710482721392_c';
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UPDATE
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"ResourceBundle_100000001"
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SET
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body = jsonb_set(body, '{Key}', '"Incident.CustomActionCount_c.placeholder"')
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WHERE
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body->>'Key' = 'CustomActionCount_c_PLACEHOLDER_1710482969177_c';
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UPDATE
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"ResourceBundle_100000001"
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SET
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body = jsonb_set(body, '{Key}', '"Incident.CustomActionCount_c.tooltip"')
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WHERE
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body->>'Key' = 'CustomActionCount_c_TOOLTIP_1710482969177_c';
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......
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UPDATE
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"ResourceBundle_100000002"
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SET
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body = jsonb_set(body, '{Key}', '"Request.CustomActionName_c.placeholder"')
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WHERE
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body->>'Key' = 'CustomActionName_c_PLACEHOLDER_1710482721392_c';
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UPDATE
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"ResourceBundle_100000002"
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SET
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body = jsonb_set(body, '{Key}', '"Request.CustomActionName_c.tooltip"')
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WHERE
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body->>'Key' = 'CustomActionName_c_TOOLTIP_1710482721392_c';
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\`\`\`
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```
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Step 3. Choose \*\*xservices-ems\*\*, execute the following updates on both <dev\_tenant> and <prod\_tenant>.
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```
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\`\`\`SQL
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UPDATE
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property_descriptor pd
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SET
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localization_key = ed."name" || '.' || pd."name" || '.localized-label-key',
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flavors = 'EMS'
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FROM
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entity_descriptor ed
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WHERE
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pd.parent_descriptor_id = ed.id
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AND pd."name" IN ('CustomActionCount_c', 'CustomActionName_c')
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AND ed.tenant_id = '<version>'
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AND pd.tenant_id IN ('<dev_tenant>', '<prod_tenant>')
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AND ed."name" IN ('<entity_type1>', '<entity_type2>');
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UPDATE
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property_descriptor_ui
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SET
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placeholder_key = entity_descriptor_name || '.' || property_descriptor_name || '.placeholder',
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tooltip_key = entity_descriptor_name || '.' || property_descriptor_name || '.tooltip'
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WHERE
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property_descriptor_name IN ('CustomActionCount_c', 'CustomActionName_c')
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AND tenant_id IN ('<dev_tenant>', '<prod_tenant>')
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AND entity_descriptor_name IN ('<entity_type1>', '<entity_type2>');
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\`\`\`
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```
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In our case, it would be:
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```
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\`\`\`SQL
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UPDATE
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property_descriptor pd
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SET
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localization_key = ed."name" || '.' || pd."name" || '.localized-label-key',
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flavors = 'EMS'
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FROM
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entity_descriptor ed
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WHERE
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pd.parent_descriptor_id = ed.id
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AND pd."name" IN ('CustomActionCount_c', 'CustomActionName_c')
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AND ed.tenant_id = 'v26'
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AND pd.tenant_id IN ('100000001', '100000002')
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AND ed."name" IN ('Request', 'Incident');
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UPDATE
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property_descriptor_ui
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SET
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placeholder_key = entity_descriptor_name || '.' || property_descriptor_name || '.placeholder',
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tooltip_key = entity_descriptor_name || '.' || property_descriptor_name || '.tooltip'
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WHERE
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property_descriptor_name IN ('CustomActionCount_c', 'CustomActionName_c')
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AND tenant_id IN ('100000001', '100000002')
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AND entity_descriptor_name IN ('Request', 'Incident');
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\`\`\`
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```
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Step 4. It is recommended to restart the platform where the modified tenant is located:
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```
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\`\`\`sh
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kubectl rollout restart deployment itom-xruntime-platform -n itsma-xxxxx
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\`\`\`
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```
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Step 5. Redo the export and import operations.
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