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md:flex absolute whitespace-nowrap items-center gap-2 top-0 text-xs text-white px-3 py-2 bg-surface-invert rounded-lg pointer-events-none translate-y-[-40px] transition opacity-0 group-hover/button:opacity-100">All posts<kbd class="flex items-center justify-center uppercase hs-5 text-[10px] px-1 rounded border border-stroke-invert text-content-secondary-invert">Esc</kbd></div></button></div><div class="flex flex-col gap-8 max-lg:hidden"><ul class="flex flex-col text-body-sm"><li class="flex flex-col gap-3 relative group"><a class="block flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#content-top">Our simple-to-use incident post-mortem template</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#tldr">TL;DR:</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#what-is-an-incident-post-mortem-document">What is an incident post-mortem document?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#our-incident-post-mortem-template">Our incident post-mortem template</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#key-information">Key information</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#incident-summary">Incident summary</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#incident-timeline">Incident timeline</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#contributors">Contributors</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#mitigators">Mitigators</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#learnings-and-risks">Learnings and risks</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#follow-up-actions">Follow-up actions</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#post-mortem-meeting-notes">Post-mortem meeting notes</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#auto-generate-and-export-your-post-mortems-">Auto-generate and export your post-mortems </a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">Our simple-to-use incident post-mortem template</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/chris">Chris Evans</a></span></div><div class="text-body-sm text-content-secondary">April 16, 2025<span> — <!-- -->9 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-incident-post-mortem-template" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, 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/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fadaf75e56589719545dbf650b500e99701ac6716-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><h2 id="tldr" class=""><a class="heading-link" href="#tldr"><span class="icon icon-link"></span></a>TL;DR:</h2><ul><li>A post-mortem document is crucial for sharing what happened during an incident, how you dealt with it, and what you learnt along the way</li><li>Whilst much of the value comes from the process of creating the document and discussing the incident with those involved, a written report is a helpful way to distribute information</li><li>Having a clean, clear and consistent template to write your post-mortems can make a big difference to how easy they are to read and digest, so it&#x27;s important to get this right</li><li>Our template includes sections for key information, a summary, the timeline, contributors, mitigators and risks, and follow-up actions too</li></ul><div><div class="rawhtml"><hr></div></div><p class="">Having a dedicated incident post-mortem is just as important as having a robust <a href="https://incident.io/blog/what-is-the-incident-response-process" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response lifecycle</span></a>. The post-mortem is key to understanding exactly what went wrong, why it happened in the first place, and what you can do to avoid it in the future.</p><p class="">It&#x27;s an essential document but many organizations either haphazardly put together post-incident notes that live in disparate places - and as we&#x27;ve explored, <a href="https://incident.io/blog/learning-from-incidents-is-not-the-goal" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">learning from incidents is not the end goal</span></a>, improvement is or don’t know where to start in creating their own post-mortems. To help, we’re sharing the incident post-mortem template that we use internally.</p><p class="">This template outlines our “sensible default” for documenting any incident, technical or otherwise. We believe it strikes a healthy balance between raw data, human interpretation, and concrete actions. And we say “sensible default” because it’s rare that this will perfectly cover the specific needs of your organization, and that’s fine. Think of this as a launching off point for your own incident post-mortem process.</p><p class="">Within each section, we’ve outlined the background on what it’s for, why it’s important, and how we advise you to complete it.</p><div class="callout callout--radar"><h3 class=""><a class="heading-link" href="#undefined"><span class="icon icon-link"></span></a>Copy our template</h3><p class="">Clean, clear, and ready to be customized to suit your needs.</p><p class=""><a href="https://docs.google.com/document/d/19HJRLkyC6MMkT5UCVX3LUws6L7iU8_EBqcamZEcinOA/copy" target="_blank" rel="noopener noreferrer" class="cursor-pointer inline-block w-full text-center md:w-auto px-5 py-2 border-2 border-orange-600 font-medium text-md rounded-full transition-colors active:text-opacity-80 focus:outline-none focus:ring-2 focus:ring-offset-2 bg-orange-600 hover:bg-orange-700 hover:border-orange-700 !no-underline !text-white cta-button">Google Docs</a></p></div><h2 id="what-is-an-incident-post-mortem-document" class=""><a class="heading-link" href="#what-is-an-incident-post-mortem-document"><span class="icon icon-link"></span></a>What is an incident post-mortem document?</h2><p class="">A <a href="/blog/what-is-a-post-mortem-document">post-mortem is a document</a> that allows you to better understand the origins and causes of an incident and ultimately learn from your response to it.</p><p class="">Each incident post-mortem should include key metrics such as start and resolution time, the incident response team and more. The end of the document should be focused on understanding what vulnerabilities allowed the incident to happen in the first place and how to best avoid similar incidents in the future.</p><h2 id="our-incident-post-mortem-template" class=""><a class="heading-link" href="#our-incident-post-mortem-template"><span class="icon icon-link"></span></a>Our incident post-mortem template</h2><p class="">Below, you’ll find the template that we follow here at <a href="https://incident.io/" target="_blank" rel="noopener noreferrer" class="">incident.io</a> that you can follow to inspire your own iteration of a post-mortem document.</p><h3 id="key-information" class=""><a class="heading-link" href="#key-information"><span class="icon icon-link"></span></a>Key information</h3><p class="">The key information section is a recap of the data behind the incident. It’s the most succinct summary of the incident, which is useful to orient anyone reading the remainder of the document.</p><p class="">Think of this as the metadata of your incident. Core information such as incident type, severity, leads and more should be outlined here.</p><p class="">Here’s what this section could look like:</p><div><div class="rawhtml"><div class="row">
<div class="column">
<h3>ℹ️ Tagged Data!</h3>
<ul>
<li>
<strong>Incident Type:</strong> Platform
</li>
<li>
<strong>Severity:</strong> Major
</li>
<li>
<strong>Affected services:</strong> Login, Cart, User Preferences
</li>
</ul>
<h3>👪 Team</h3>
<ul>
<li>
<strong>Incident Lead:</strong> Chris Evans
</li>
<li>
<strong>Reporter:</strong> Steven Millhouse
</li>
<li>
<strong>Active participants:</strong> Rebecca Song
</li>
<li>
<strong>Observers:</strong> Michael Scott
</li>
</ul>
</div>
<div class="column">
<h3>🔗 Useful Links</h3>
<ul>
<li>Jira issue</li>
<li>Slack channel</li>
</ul>
<h3>⏱️ Key Timestamps</h3>
<ul>
<li>
<strong>Impact started at:</strong> November 10, 2022 2:12 PM
</li>
<li>
<strong>Reported at:</strong> November 10, 2022 2:12 PM
</li>
<li>
<strong>Identified at:</strong> November 10, 2022 2:18 PM
</li>
<li>
<strong>Fixed at:</strong> @November 10, 2022 2:20 PM (UTC)
</li>
<li>
<strong>Closed at:</strong> November 10, 2022 2:30 PM
</li>
</ul>
</div>
</div></div></div><h3 id="incident-summary" class=""><a class="heading-link" href="#incident-summary"><span class="icon icon-link"></span></a>Incident summary</h3><p class="">The summary should be a <em>concise</em> and <em>accessible</em> overview of the incident. It’s important that this summary is exactly that, a summary. If you try to throw everything in here, it becomes very difficult for someone to come in later on and <em>easily</em> parse what happened.</p><p class="">Your incident summary should clearly articulate what happened, who was involved, how you responded, and the overall impact of the event. It’s helpful for the summary to be written such that someone who wasn’t there can use it to develop a high-level understanding of the situation.</p><p class="">We find it useful to pitch it so your boss’s boss would understand!</p><p class="">Here’s a real-life incident post-mortem summary we wrote up internally:</p><div class="callout"><p class=""><em>On 2022-11-18 from 15:39 to approximately 16:23, an asynchronous event caused an error which took one of our Heroku &quot;dynos&quot; down (referred to as servers for simplicity below). Our infrastructure logic is such that if an event has an issue being processed, it retries. In this case, it meant that another server then attempted to process the same malformed/dangerous event, before also crashing. This repeated until all our servers were down, at which point our app became completely unavailable. This type of error is commonly known as a &quot;poison pill&quot;.</em></p><p class=""><em>The poison pill was caused by a consumer that returned an error, which wrapped a nil error. This meant our consumer tried to unwrap the error and got a nil pointer dereference when trying to access the root cause. Normally this would be fine, however only the actual app-code section of our queue consumers were within the panic recovery boundary, so by panicking in the pubsub wrapper, we&#x27;d crash the entire app.</em></p><p class=""><em>We quickly rebooted the servers, but unfortunately, the event was retried again, taking down each server in quick succession after a few minutes. This continued for around 25 minutes.</em></p><p class=""><em>We deployed a fix to make sure all of the code in our consumers were covered by a &quot;recover&quot; statement (meaning we handle errors like this more gracefully), which then quickly caught the error once we deployed it and also prevented it taking the app down again.</em></p><p class=""><em>From there, we fixed the bad code and stayed online. We also made a number of other improvements to our app and infrastructure setup.</em></p></div><h3 id="incident-timeline" class=""><a class="heading-link" href="#incident-timeline"><span class="icon icon-link"></span></a>Incident timeline</h3><p class="">The <a href="https://incident.io/blog/why-you-need-incident-timelines" target="_blank" rel="noopener noreferrer" class="">incident timeline</a> exists to provide a narrative of the incident; essentially retelling the story from start to finish. It should outline key events and developments that took place, investigations that were carried out, and any actions that were taken.</p><p class="">It’s tempting to go into huge amounts of detail here, but we’d typically advise the detail to remain in an <a href="https://incident.io/blog/incident-communication-strategies" target="_blank" rel="noopener noreferrer" class="">incident communication</a> thread (i.e. a Slack channel), and have the timeline contain just the significant events and developments.</p><p class="">Typically we’d include the timestamp (in the dominant timezone for the incident or UTC if spanning many), the time since the notional start of the incident, as well as any details about what was happening.</p><div><div class="rawhtml"><table>
<thead>
<tr>
<th>Timestamp</th>
<th>Event</th>
</tr>
</thead>
<tbody>
<tr>
<td>12:00:00</td>
<td>Chris reported the incident</td>
</tr>
<tr>
<td>12:07:00 (+7mins)</td>
<td>Incident lead assigned</td>
</tr>
<tr>
<td>12:10:00 (+10mins)</td>
<td>Issue identified</td>
</tr>
<tr>
<td>12:12:00 (+12mins)</td>
<td>Incident closed</td>
</tr>
</tbody>
</table></div></div><h3 id="contributors" class=""><a class="heading-link" href="#contributors"><span class="icon icon-link"></span></a>Contributors</h3><p class="">We think it’s helpful to enumerate the contributors of an incident, where contributors are thought of not as ‘root causes’ but as a collection of things that had to be true for this incident to take place, or that contributed to its severity.</p><p class="">This can include technical contributors (e.g. the server’s disk filled up), human contributors (e.g. the on-call engineer did not respond the first time we paged them), and any other external contributors (e.g. we were simultaneously running a marketing event).</p><p class="">It’s useful to enumerate these items to fully explore the space of the problem, and avoid overly fixating on a singular cause.</p><h3 id="mitigators" class=""><a class="heading-link" href="#mitigators"><span class="icon icon-link"></span></a>Mitigators</h3><p class="">Where contributors constitute the set of things that helped the incident occur, mitigators can be thought of as the opposite. More precisely, they’re anything that helped to reduce the overall impact of the event.</p><p class="">Like contributors these can come in many guises, like the incident happened during working hours, or the fact that the person who knows the most about the system at the heart of the incident also <a href="https://incident.io/blog/fair-on-call-compensation" target="_blank" rel="noopener noreferrer" class="">being on call</a>.</p><p class="">It’s useful to explicitly call these out, as they often highlight positive capacities that are helpful to double down on, or socialize further.</p><h3 id="learnings-and-risks" class=""><a class="heading-link" href="#learnings-and-risks"><span class="icon icon-link"></span></a>Learnings and risks</h3><p class="">This section is a little harder to capture, but it should answer questions like: what did we learn, how can we streamline our response in the future, and what broader risks did this incident point towards?</p><p class="">For example, you might have learned that one of your teammates was the only person who knew the details of the system that failed during this incident, and that might point at a more general “key person risk.” If other incidents point at similar risks, that’s useful learning for teams.</p><h3 id="follow-up-actions" class=""><a class="heading-link" href="#follow-up-actions"><span class="icon icon-link"></span></a>Follow-up actions</h3><p class="">Follow-up actions are here to convey what&#x27;s being done to reduce the likelihood and/or impact of similar events in future. Understanding <a href="https://incident.io/blog/why-post-mortem-action-items-die" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">why post-mortem action items die</span></a> helps you write ones that actually get done.</p><p class="">In the context of this document, we think it’s most useful to highlight any key actions items or deliverables, rather than the full set. Ultimately, this will vary depending on the intended audience, but if the document is being written to be read and learned from, this section should close the loop on what’s being done to mitigate the major themes that have been identified.</p><h3 id="post-mortem-meeting-notes" class=""><a class="heading-link" href="#post-mortem-meeting-notes"><span class="icon icon-link"></span></a>Post-mortem meeting notes</h3><p class="">Many post-mortems can happen async but others may require a dedicated meeting - our <a href="https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">seven-step framework for running incident debriefs</span></a> helps structure these conversations — especially incidents that were of higher severity. In cases like these, it’s a good idea to set up some time with incident response team members and relevant stakeholders and use the post-mortem as your meeting agenda.</p><p class="">While it may seem a bit redundant, having the space to have a retrospective and talk through issues in real-time ultimately encourages better team collaboration and communication that’s nearly impossible to capture over an async document.</p><p class="">It’s a good idea to brainstorm and collect talking points to help guide your post-mortem analysis meeting. In the end, an effective-post mortem meeting ensures that your team is rallying around tactics that will drive continuous improvement of your response processes and ultimately your product.</p><h2 id="auto-generate-and-export-your-post-mortems-" class=""><a class="heading-link" href="#auto-generate-and-export-your-post-mortems-"><span class="icon icon-link"></span></a>Auto-generate and export your post-mortems </h2><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/2cf6fd832ab75d3426771c196b2046850fe5d242-1000x549.png?q=85&amp;auto=format" loading="lazy" width="1000" height="549" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/2cf6fd832ab75d3426771c196b2046850fe5d242-1000x549.png?w=2000&amp;q=80&amp;fit=max&amp;auto=format"/></span></figure><p class="">Whether you&#x27;re using Google Docs, Notion, Confluence or another document provider, pair your post-mortem process with <a href="https://incident.io/incident-response-slack" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">slack-native incident response</span></a> to pull together the initial post-mortem outline automatically.</p><p class="">A customisable template with all the raw information added for you, so you can focus on sharing perspectives and learning rather than copy-pasting.</p><p class="">If you want to try it out, enable it in your <a href="https://app.incident.io/settings/integrations" target="_blank" rel="noopener noreferrer" class=""><strong>integration settings</strong></a>, or check out our <a href="https://help.incident.io/articles/5031629144-notion" target="_blank" rel="noopener noreferrer" class=""><strong>help page</strong></a> for more information.</p></div><div class="mt-6 mb-10"><h2 class="text-h4 mb-4">FAQs</h2><div class="flex flex-col gap-4" data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="bg-surface-secondary p-4 pl-5 rounded-lg group transition ease-in-out duration-200 data-[state=open]:bg-surface-tertiary data-[state=open]:rotate-0 has-[:focus-visible]:ring-1 ring-offset-1 ring-stroke-alarmalade-500"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-_R_d94plfiv5ubsraivb_" class="flex gap-2 w-full justify-between items-center text-content-primary focus-visible:ring-0 focus-visible:ring-offset-0" data-radix-collection-item=""><span class="text-body-serif text-left">What is a post-mortem document? </span><div class="shrink-0 size-12 flex items-center justify-center rounded transition bg-surface-tertiary group-hover:bg-surface-quaternary group-data-[state=open]:bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" data-slot="icon" class="size-5 transition text-alarmalade-500 group-data-[state=open]:text-content-invert group-data-[state=open]:rotate-180"><path fill-rule="evenodd" d="M5.22 8.22a.75.75 0 0 1 1.06 0L10 11.94l3.72-3.72a.75.75 0 1 1 1.06 1.06l-4.25 4.25a.75.75 0 0 1-1.06 0L5.22 9.28a.75.75 0 0 1 0-1.06Z" clip-rule="evenodd"></path></svg></div></button></h3><div data-state="closed" id="radix-_R_1d94plfiv5ubsraivb_" hidden="" role="region" aria-labelledby="radix-_R_d94plfiv5ubsraivb_" data-orientation="vertical" class="overflow-hidden data-[state=open]:animate-accordion-down data-[state=closed]:animate-accordion-up" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="bg-surface-secondary p-4 pl-5 rounded-lg group transition ease-in-out duration-200 data-[state=open]:bg-surface-tertiary data-[state=open]:rotate-0 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lg:w-1/2"><div class="flex gap-4 items-center"><span class="relative overflow-hidden block align-top w-25 h-25 rounded-full object-cover ring-1 ring-inset ring-black/10"><img alt="Picture of Chris Evans" loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Chris Evans</div><div class="text-alarmalade-600 text-body-xs">Co-Founder &amp; Field CTO</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/chris">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Chris</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="flex-1 flex items-center text-slate-800"><p class="">I&#x27;m one of the co-founders, and Field CTO here at incident.io.</p></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">More from Incident Post-Mortem guide</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="1a72505c-5ac2-48f3-a70e-2b47513419ba" class="group flex flex-col" href="/blog/a-guide-to-post-mortem-meetings"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="A guide to post-mortem meetings and how we run them at incident.io" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc21e16acddb52b730d834cc111035074f07cf8ac-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">A guide to post-mortem meetings and how we run them at incident.io</h3><p class="text-body-sm line-clamp-2">Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here&#x27;s how we do them!</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">October 11, 2023</div></div></div></a><a id="a2c41f35-21da-4377-8625-c8254586dcff" class="group flex flex-col" href="/blog/what-is-a-post-mortem-document"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Better learning from incidents: A guide to incident post-mortem documents" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F786b29a57990ba1ca4d507b52f9289763d055a4f-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Better learning from incidents: A guide to incident post-mortem documents</h3><p class="text-body-sm line-clamp-2">Post-mortem documents are a great way to facilitate learning after incidents are resolved.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Luis Gonzalez" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F766eb4f4ce7a00dda2249c45aec3b6530fcd4df7-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Luis Gonzalez</span></span></div><div class="text-body-sm text-content-secondary">September 27, 2023</div></div></div></a><a id="abbcadb5-15da-4dec-a1bd-df0f9936339b" class="group flex flex-col" href="/blog/blameless-post-mortems"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Whose fault was it anyway? On blameless post-mortems" loading="lazy" width="1456" height="816" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F72b48c62520a33df0e9a60aed72280a0e84f91f1-1456x816.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Whose fault was it anyway? On blameless post-mortems</h3><p class="text-body-sm line-clamp-2">While blameless post-mortems are a great idea on the surface, if taken to the extreme, they can muddy how much you actually learn from incidents.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="incident.io" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4018127fefdc7ffdc853a16ecd6ab0440ed1a3e-255x255.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">incident.io</span></span></div><div class="text-body-sm text-content-secondary">October 4, 2023</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis 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class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex 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\u003c/div\u003e\n\u003c/div\u003e5:[[[[\"$\",\"script\",\"article-jsonld-BlogPosting\",{\"type\":\"application/ld+json\",\"id\":\"article-jsonld-BlogPosting\",\"data-testid\":\"$undefined\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"BlogPosting\\\",\\\"headline\\\":\\\"Our simple-to-use incident post-mortem template\\\",\\\"url\\\":\\\"https://incident.io/blog/incident-post-mortem-template\\\",\\\"author\\\":[{\\\"@type\\\":\\\"Person\\\",\\\"name\\\":\\\"Chris Evans\\\"}],\\\"datePublished\\\":\\\"2025-04-16T19:03:00.000Z\\\",\\\"dateModified\\\":\\\"2025-04-16T19:03:00.000Z\\\",\\\"image\\\":[\\\"https://cdn.sanity.io/images/oqy5aexb/production/adaf75e56589719545dbf650b500e99701ac6716-2400x1350.png?w=2000\u0026fit=max\u0026auto=format\\\"],\\\"publisher\\\":{\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"incident.io\\\",\\\"url\\\":\\\"https://incident.io\\\"},\\\"description\\\":\\\"Incident post-mortems are a 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Core information such as incident type, severity, leads and more should be outlined here.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"644c22760b13\",\"_type\":\"block\",\"children\":[{\"_key\":\"644c22760b130\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here’s what this section could look like:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"59e6f8896dfa\",\"_type\":\"rawhtml\",\"html\":\"$30\",\"markDefs\":null},{\"_key\":\"e997e34c9a80\",\"_type\":\"block\",\"children\":[{\"_key\":\"e997e34c9a800\",\"_type\":\"span\",\"marks\":[],\"text\":\"Incident summary\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-incident-summary\",\"slug\":\"incident-summary\"}],\"style\":\"h3\"},{\"_key\":\"a3055f020676\",\"_type\":\"block\",\"children\":[{\"_key\":\"a3055f0206760\",\"_type\":\"span\",\"marks\":[],\"text\":\"The summary should be a \"},{\"_key\":\"a3055f0206761\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"concise\"},{\"_key\":\"a3055f0206762\",\"_type\":\"span\",\"marks\":[],\"text\":\" and \"},{\"_key\":\"a3055f0206763\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"accessible\"},{\"_key\":\"a3055f0206764\",\"_type\":\"span\",\"marks\":[],\"text\":\" overview of the incident. 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It’s helpful for the summary to be written such that someone who wasn’t there can use it to develop a high-level understanding of the situation.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c31e972d6ed0\",\"_type\":\"block\",\"children\":[{\"_key\":\"c31e972d6ed00\",\"_type\":\"span\",\"marks\":[],\"text\":\"We find it useful to pitch it so your boss’s boss would understand!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7195703ba31b\",\"_type\":\"block\",\"children\":[{\"_key\":\"7195703ba31b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here’s a real-life incident post-mortem summary we wrote up internally:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f0c1518c264d\",\"_type\":\"callout\",\"body\":[{\"_key\":\"5c38c708c7c1\",\"_type\":\"block\",\"children\":[{\"_key\":\"5c38c708c7c11\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"On 2022-11-18 from 15:39 to approximately 16:23, an asynchronous event caused an error which took one of our Heroku \\\"dynos\\\" down (referred to as servers for simplicity below). Our infrastructure logic is such that if an event has an issue being processed, it retries. In this case, it meant that another server then attempted to process the same malformed/dangerous event, before also crashing. This repeated until all our servers were down, at which point our app became completely unavailable. This type of error is commonly known as a \\\"poison pill\\\".\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1bc47d94136e\",\"_type\":\"block\",\"children\":[{\"_key\":\"1bc47d94136e0\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"The poison pill was caused by a consumer that returned an error, which wrapped a nil error. This meant our consumer tried to unwrap the error and got a nil pointer dereference when trying to access the root cause. Normally this would be fine, however only the actual app-code section of our queue consumers were within the panic recovery boundary, so by panicking in the pubsub wrapper, we'd crash the entire app.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"49c667af95d7\",\"_type\":\"block\",\"children\":[{\"_key\":\"49c667af95d70\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"We quickly rebooted the servers, but unfortunately, the event was retried again, taking down each server in quick succession after a few minutes. This continued for around 25 minutes.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bb0bdcc3ae8b\",\"_type\":\"block\",\"children\":[{\"_key\":\"bb0bdcc3ae8b0\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"We deployed a fix to make sure all of the code in our consumers were covered by a \\\"recover\\\" statement (meaning we handle errors like this more gracefully), which then quickly caught the error once we deployed it and also prevented it taking the app down again.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c607a04279c0\",\"_type\":\"block\",\"children\":[{\"_key\":\"c607a04279c00\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"From there, we fixed the bad code and stayed online. We also made a number of other improvements to our app and infrastructure setup.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"markDefs\":null},{\"_key\":\"5d1d9942be07\",\"_type\":\"block\",\"children\":[{\"_key\":\"a649e306ba8f\",\"_type\":\"span\",\"marks\":[],\"text\":\"Incident timeline\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-incident-timeline\",\"slug\":\"incident-timeline\"}],\"style\":\"h3\"},{\"_key\":\"94d328b504fc\",\"_type\":\"block\",\"children\":[{\"_key\":\"94d328b504fc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"The \"},{\"_key\":\"94d328b504fc1\",\"_type\":\"span\",\"marks\":[\"3d923ba2642d\"],\"text\":\"incident timeline\"},{\"_key\":\"94d328b504fc2\",\"_type\":\"span\",\"marks\":[],\"text\":\" exists to provide a narrative of the incident; essentially retelling the story from start to finish. It should outline key events and developments that took place, investigations that were carried out, and any actions that were taken.\"}],\"markDefs\":[{\"_key\":\"3d923ba2642d\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/why-you-need-incident-timelines\"}],\"style\":\"normal\"},{\"_key\":\"5f8ac37e1920\",\"_type\":\"block\",\"children\":[{\"_key\":\"5f8ac37e19200\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s tempting to go into huge amounts of detail here, but we’d typically advise the detail to remain in an \"},{\"_key\":\"5f8ac37e19201\",\"_type\":\"span\",\"marks\":[\"4fdf0c37fef2\"],\"text\":\"incident communication\"},{\"_key\":\"5f8ac37e19202\",\"_type\":\"span\",\"marks\":[],\"text\":\" thread (i.e. a Slack channel), and have the timeline contain just the significant events and developments.\"}],\"markDefs\":[{\"_key\":\"4fdf0c37fef2\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/incident-communication-strategies\"}],\"style\":\"normal\"},{\"_key\":\"70fafde55c1a\",\"_type\":\"block\",\"children\":[{\"_key\":\"70fafde55c1a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Typically we’d include the timestamp (in the dominant timezone for the incident or UTC if spanning many), the time since the notional start of the incident, as well as any details about what was happening.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1230fceadefb\",\"_type\":\"rawhtml\",\"html\":\"\u003ctable\u003e\\n \u003cthead\u003e\\n \u003ctr\u003e\\n \u003cth\u003eTimestamp\u003c/th\u003e\\n \u003cth\u003eEvent\u003c/th\u003e\\n \u003c/tr\u003e\\n \u003c/thead\u003e\\n \u003ctbody\u003e\\n \u003ctr\u003e\\n \u003ctd\u003e12:00:00\u003c/td\u003e\\n \u003ctd\u003eChris reported the incident\u003c/td\u003e\\n \u003c/tr\u003e\\n \u003ctr\u003e\\n \u003ctd\u003e12:07:00 (+7mins)\u003c/td\u003e\\n \u003ctd\u003eIncident lead assigned\u003c/td\u003e\\n \u003c/tr\u003e\\n \u003ctr\u003e\\n \u003ctd\u003e12:10:00 (+10mins)\u003c/td\u003e\\n \u003ctd\u003eIssue identified\u003c/td\u003e\\n \u003c/tr\u003e\\n \u003ctr\u003e\\n \u003ctd\u003e12:12:00 (+12mins)\u003c/td\u003e\\n \u003ctd\u003eIncident closed\u003c/td\u003e\\n \u003c/tr\u003e\\n \u003c/tbody\u003e\\n\u003c/table\u003e\",\"markDefs\":null},{\"_key\":\"668295e8feda\",\"_type\":\"block\",\"children\":[{\"_key\":\"9490930114b90\",\"_type\":\"span\",\"marks\":[],\"text\":\"Contributors\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-contributors\",\"slug\":\"contributors\"}],\"style\":\"h3\"},{\"_key\":\"0cbf7a52b4d1\",\"_type\":\"block\",\"children\":[{\"_key\":\"0cbf7a52b4d10\",\"_type\":\"span\",\"marks\":[],\"text\":\"We think it’s helpful to enumerate the contributors of an incident, where contributors are thought of not as ‘root causes’ but as a collection of things that had to be true for this incident to take place, or that contributed to its severity.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8a1f28fb98bc\",\"_type\":\"block\",\"children\":[{\"_key\":\"8a1f28fb98bc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"This can include technical contributors (e.g. the server’s disk filled up), human contributors (e.g. the on-call engineer did not respond the first time we paged them), and any other external contributors (e.g. we were simultaneously running a marketing event).\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8a333d1c6472\",\"_type\":\"block\",\"children\":[{\"_key\":\"8a333d1c64720\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s useful to enumerate these items to fully explore the space of the problem, and avoid overly fixating on a singular cause.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"37cf388584bd\",\"_type\":\"hubspotInlineForm\",\"description\":\"Want to learn more about port-mortem processes? We're bound to share more about them in future. Drop your email and we'll let you know.\",\"hubspotFormId\":\"b1f56830-559e-4315-b63c-ba362ac24bc7\",\"markDefs\":null,\"title\":\"Stay up to date\"},{\"_key\":\"7b2a15e7af44\",\"_type\":\"block\",\"children\":[{\"_key\":\"7b2a15e7af440\",\"_type\":\"span\",\"marks\":[],\"text\":\"Mitigators\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-mitigators\",\"slug\":\"mitigators\"}],\"style\":\"h3\"},{\"_key\":\"f59fbfdb89fe\",\"_type\":\"block\",\"children\":[{\"_key\":\"f59fbfdb89fe0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Where contributors constitute the set of things that helped the incident occur, mitigators can be thought of as the opposite. More precisely, they’re anything that helped to reduce the overall impact of the event.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8042c49720dd\",\"_type\":\"block\",\"children\":[{\"_key\":\"8042c49720dd0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Like contributors these can come in many guises, like the incident happened during working hours, or the fact that the person who knows the most about the system at the heart of the incident also \"},{\"_key\":\"8042c49720dd1\",\"_type\":\"span\",\"marks\":[\"8d0e357e682d\"],\"text\":\"being on call\"},{\"_key\":\"8042c49720dd2\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[{\"_key\":\"8d0e357e682d\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/fair-on-call-compensation\"}],\"style\":\"normal\"},{\"_key\":\"a4bfb899cf9f\",\"_type\":\"block\",\"children\":[{\"_key\":\"a4bfb899cf9f0\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s useful to explicitly call these out, as they often highlight positive capacities that are helpful to double down on, or socialize further.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"78d3ae1249e0\",\"_type\":\"block\",\"children\":[{\"_key\":\"78d3ae1249e00\",\"_type\":\"span\",\"marks\":[],\"text\":\"Learnings and risks\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-learnings-and-risks\",\"slug\":\"learnings-and-risks\"}],\"style\":\"h3\"},{\"_key\":\"9bd07a65be8e\",\"_type\":\"block\",\"children\":[{\"_key\":\"9bd07a65be8e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"This section is a little harder to capture, but it should answer questions like: what did we learn, how can we streamline our response in the future, and what broader risks did this incident point towards?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"103b5b5d1434\",\"_type\":\"block\",\"children\":[{\"_key\":\"103b5b5d14340\",\"_type\":\"span\",\"marks\":[],\"text\":\"For example, you might have learned that one of your teammates was the only person who knew the details of the system that failed during this incident, and that might point at a more general “key person risk.” If other incidents point at similar risks, that’s useful learning for teams.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"0faba60d72fa\",\"_type\":\"block\",\"children\":[{\"_key\":\"0faba60d72fa0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Follow-up actions\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-follow-up-actions\",\"slug\":\"follow-up-actions\"}],\"style\":\"h3\"},{\"_key\":\"f66619f6cc9c\",\"_type\":\"block\",\"children\":[{\"_key\":\"4f3109640d41\",\"_type\":\"span\",\"marks\":[],\"text\":\"Follow-up actions are here to convey what's being done to reduce the likelihood and/or impact of similar events in future. Understanding \"},{\"_key\":\"f9e840e3c1e8\",\"_type\":\"span\",\"marks\":[\"bb1070c51293\",\"underline\"],\"text\":\"why post-mortem action items die\"},{\"_key\":\"b337deb63012\",\"_type\":\"span\",\"marks\":[],\"text\":\" helps you write ones that actually get done.\"}],\"markDefs\":[{\"_key\":\"bb1070c51293\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/why-post-mortem-action-items-die\"}],\"style\":\"normal\"},{\"_key\":\"0d1b51a60587\",\"_type\":\"block\",\"children\":[{\"_key\":\"0d1b51a605870\",\"_type\":\"span\",\"marks\":[],\"text\":\"In the context of this document, we think it’s most useful to highlight any key actions items or deliverables, rather than the full set. Ultimately, this will vary depending on the intended audience, but if the document is being written to be read and learned from, this section should close the loop on what’s being done to mitigate the major themes that have been identified.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"fccc45a2a406\",\"_type\":\"block\",\"children\":[{\"_key\":\"fccc45a2a4060\",\"_type\":\"span\",\"marks\":[],\"text\":\"Post-mortem meeting notes\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-post-mortem-meeting-notes\",\"slug\":\"post-mortem-meeting-notes\"}],\"style\":\"h3\"},{\"_key\":\"d36a6d9b2b05\",\"_type\":\"block\",\"children\":[{\"_key\":\"4dd5e5f63036\",\"_type\":\"span\",\"marks\":[],\"text\":\"Many post-mortems can happen async but others may require a dedicated meeting - our \"},{\"_key\":\"7b7a8135140b\",\"_type\":\"span\",\"marks\":[\"b3193d373e02\",\"underline\"],\"text\":\"seven-step framework for running incident debriefs\"},{\"_key\":\"33d8fad0eb3a\",\"_type\":\"span\",\"marks\":[],\"text\":\" helps structure these conversations — especially incidents that were of higher severity. In cases like these, it’s a good idea to set up some time with incident response team members and relevant stakeholders and use the post-mortem as your meeting agenda.\"}],\"markDefs\":[{\"_key\":\"b3193d373e02\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs\"}],\"style\":\"normal\"},{\"_key\":\"8be66d8bdee8\",\"_type\":\"block\",\"children\":[{\"_key\":\"8be66d8bdee80\",\"_type\":\"span\",\"marks\":[],\"text\":\"While it may seem a bit redundant, having the space to have a retrospective and talk through issues in real-time ultimately encourages better team collaboration and communication that’s nearly impossible to capture over an async document.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"37a3c3835274\",\"_type\":\"block\",\"children\":[{\"_key\":\"37a3c38352740\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s a good idea to brainstorm and collect talking points to help guide your post-mortem analysis meeting. In the end, an effective-post mortem meeting ensures that your team is rallying around tactics that will drive continuous improvement of your response processes and ultimately your product.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f841456ec8fe\",\"_type\":\"block\",\"children\":[{\"_key\":\"f841456ec8fe0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Auto-generate and export your post-mortems \"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-auto-generate-and-export-your-post-mortems-\",\"slug\":\"auto-generate-and-export-your-post-mortems-\"}],\"style\":\"h2\"},{\"_key\":\"5ee95730bcd7\",\"_type\":\"image\",\"asset\":{\"_ref\":\"image-2cf6fd832ab75d3426771c196b2046850fe5d242-1000x549-png\",\"_type\":\"reference\"},\"description\":null,\"markDefs\":null},{\"_key\":\"be5e96220b5a\",\"_type\":\"block\",\"children\":[{\"_key\":\"0e4dab898ab0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Whether you're using Google Docs, Notion, Confluence or another document provider, pair your post-mortem process with \"},{\"_key\":\"3e428abd33e4\",\"_type\":\"span\",\"marks\":[\"1e95089c989e\",\"underline\"],\"text\":\"slack-native incident response\"},{\"_key\":\"e595bd1e112f\",\"_type\":\"span\",\"marks\":[],\"text\":\" to pull together the initial post-mortem outline automatically.\"}],\"markDefs\":[{\"_key\":\"1e95089c989e\",\"_type\":\"link\",\"href\":\"https://incident.io/incident-response-slack\"}],\"style\":\"normal\"},{\"_key\":\"28d0354c70cf\",\"_type\":\"block\",\"children\":[{\"_key\":\"3f882a50f621\",\"_type\":\"span\",\"marks\":[],\"text\":\"A customisable template with all the raw information added for you, so you can focus on sharing perspectives and learning rather than copy-pasting.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e534cf33f73a\",\"_type\":\"block\",\"children\":[{\"_key\":\"e534cf33f73a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you want to try it out, enable it in your \"},{\"_key\":\"e534cf33f73a1\",\"_type\":\"span\",\"marks\":[\"strong\",\"11fad67b0c5b\"],\"text\":\"integration settings\"},{\"_key\":\"e534cf33f73a2\",\"_type\":\"span\",\"marks\":[],\"text\":\", or check out our \"},{\"_key\":\"e534cf33f73a3\",\"_type\":\"span\",\"marks\":[\"strong\",\"5bacb2d623cd\"],\"text\":\"help page\"},{\"_key\":\"e534cf33f73a4\",\"_type\":\"span\",\"marks\":[],\"text\":\" for more information.\"}],\"markDefs\":[{\"_key\":\"11fad67b0c5b\",\"_type\":\"link\",\"href\":\"https://app.incident.io/settings/integrations\"},{\"_key\":\"5bacb2d623cd\",\"_type\":\"link\",\"href\":\"https://help.incident.io/articles/5031629144-notion\"}],\"style\":\"normal\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2025-04-16T19:03:00.000Z\",\"description\":\"Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.\",\"faqs\":{\"title\":\"FAQs\",\"items\":[{\"_key\":\"00861bf5387a\",\"_type\":\"faq\",\"answer\":[{\"_key\":\"8860b53bf697\",\"_type\":\"block\",\"children\":[{\"_key\":\"cc8ba45f996c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"A post-mortem is a document that allows you to better understand the origins and causes of an incident and ultimately learn from your response to it.\\n\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b3c17049ebc5\",\"_type\":\"block\",\"children\":[{\"_key\":\"c2ba8a0cf7f90\",\"_type\":\"span\",\"marks\":[],\"text\":\"Each incident post-mortem should include key metrics such as start and resolution time, the incident response team and more. The end of the document should be focused on understanding what vulnerabilities allowed the incident to happen in the first place and how to best avoid similar incidents in the future.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"question\":\"What is a post-mortem document? \"},{\"_key\":\"990d94d44139\",\"_type\":\"faq\",\"answer\":[{\"_key\":\"7ff53b006174\",\"_type\":\"block\",\"children\":[{\"_key\":\"b17c4b3eba0b\",\"_type\":\"span\",\"marks\":[],\"text\":\"A comprehensive post-mortem document should include all relevant incident information, such as: \\n\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"01aead8c95d6\",\"_type\":\"block\",\"children\":[{\"_key\":\"63b42ace7754\",\"_type\":\"span\",\"marks\":[],\"text\":\"Key information\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"76ccb274751e\",\"_type\":\"block\",\"children\":[{\"_key\":\"30205481a5f3\",\"_type\":\"span\",\"marks\":[],\"text\":\" Incident summary\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"96c011141a0e\",\"_type\":\"block\",\"children\":[{\"_key\":\"c54d2edc73f8\",\"_type\":\"span\",\"marks\":[],\"text\":\" Incident timeline\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7fe05a938838\",\"_type\":\"block\",\"children\":[{\"_key\":\"791db0cf8f82\",\"_type\":\"span\",\"marks\":[],\"text\":\"Contributors\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8269cc114e96\",\"_type\":\"block\",\"children\":[{\"_key\":\"91b8e255f24e\",\"_type\":\"span\",\"marks\":[],\"text\":\"Mitigators\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3f8016a8a8ad\",\"_type\":\"block\",\"children\":[{\"_key\":\"4ce2cb24c25e\",\"_type\":\"span\",\"marks\":[],\"text\":\"Learnings and risks\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f31c150bff27\",\"_type\":\"block\",\"children\":[{\"_key\":\"c9e744da7eb9\",\"_type\":\"span\",\"marks\":[],\"text\":\"Follow-up actions\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"45f29564151c\",\"_type\":\"block\",\"children\":[{\"_key\":\"54b088a0bc7a\",\"_type\":\"span\",\"marks\":[],\"text\":\"Optional: Post-mortem meeting notes\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"}],\"question\":\"What do post-mortems 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