1 line
114 KiB
HTML
1 line
114 KiB
HTML
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target="_blank"><meta property="og:title" content="PostMortems and Proactive Learning From Events"><meta property="og:type" content="article"><meta property="og:site_name" content="Google Docs"><meta property="og:url" content="https://docs.google.com/forms/d/e/1FAIpQLScVRdzztwJJh2JdMoOvYW98VGMmZkJjrOyev0JiX-HQBnVA4A/viewform?usp=embed_facebook"><meta property="og:image" content="https://lh5.googleusercontent.com/Qp2A3b9jgnuSVeZua-pNMsgUtI7pjhZyX5Df6rS7DcTaWsnFMXiXCaflJA7H9RE-t9csa0qlNbiTCXU=w1200-h630-p"><meta property="og:image:width" content="200"><meta property="og:image:height" content="200"><meta property="og:description" content="Thanks in advance! 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I'm John Allspaw, author of this article: <a href="https://codeascraft.com/2012/05/22/blameless-postmortems/">https://codeascraft.com/2012/05/22/blameless-postmortems/</a> and I'm looking to understand what engineers in software-reliant companies need in learning better from post-incident reviews. </div><div jsname="F0H8Yc" class="liS6Hc"></div></div><div class="zAVwcb"></div><div class="DqBBlb"><div class="Oh1Vtf"><div class="kesdnc" id="SMMuxb"><a jscontroller="A2m8uc" jsaction="rcuQ6b:npT2md; click:mAWTmb;" href="https://accounts.google.com/AccountChooser?continue=https://docs.google.com/forms/d/e/1FAIpQLScVRdzztwJJh2JdMoOvYW98VGMmZkJjrOyev0JiX-HQBnVA4A/viewform&service=wise" aria-describedby="SMMuxb">Sign in to Google</a> to save your progress. <a class="TYUeKb" jscontroller="rmdjlf" jsaction="rcuQ6b:npT2md; click:xdDXgc;" role="button" tabindex="0">Learn more</a></div></div></div></div></div><div class="o3Dpx" role="list"><div class="Qr7Oae" role="listitem"><div jsmodel="CP1oW" data-params="%.@.[781149786,"Do you consider \"post-incident\" review meetings to be a valuable setting to learn NEW things about how your technology works?",null,2,[[1313407110,[["Yes",null,null,null,false],["No",null,null,null,false]],false,null,null,null,null,null,false,null,[]]],null,null,null,null,null,null,[null,"Do you consider \u0026quot;post-incident\u0026quot; review meetings to be a valuable setting to learn NEW things about how your technology works?"]],"i1","i2","i3",false,"i4"]"><div jscontroller="sWGJ4b" jsaction="EEvAHc:yfX9oc;" jsname="WsjYwc" class="geS5n"><div class="z12JJ"><div class="M4DNQ"><div id="i1" class="HoXoMd D1wxyf RjsPE" role="heading" aria-level="3"><span class="M7eMe">Do you consider "post-incident" review meetings to be a valuable setting to learn NEW things about how your technology works?</span></div><div class="gubaDc OIC90c RjsPE" id="i2"></div></div></div><div jscontroller="UmOCme" jsaction="rcuQ6b:vZc4S;O22p3e:zjh6rb;b2trFe:eVidQc;JIbuQc:RgMCxe(YlCLKb);sPvj8e:d3sQLd;TYy3Ne:RgMCxe;" class="oyXaNc" jsname="GCYh9b"><input type="hidden" name="entry.1313407110_sentinel" jsname="DTMEae"><div jscontroller="eFy6Rc" jsaction="sPvj8e:Gh295d" jsname="cnAzRb"><div class="lLfZXe fnxRtf cNDBpf" jscontroller="wPRNsd" jsshadow jsaction="keydown:I481le;JIbuQc:JIbuQc;rcuQ6b:rcuQ6b" jsname="wCJL8" aria-labelledby="i1 i4" aria-describedby="i2 i3" role="radiogroup"><span jsslot role="presentation" jsname="bN97Pc" class="H2Gmcc tyNBNd"><div class="SG0AAe"><div class="nWQGrd zwllIb"><label for="i6" class="docssharedWizToggleLabeledContainer ajBQVb RDPZE"><div class="bzfPab wFGF8"><div class="d7L4fc bJNwt FXLARc aomaEc ECvBRb"><div id="i6" class="Od2TWd hYsg7c RDPZE" jscontroller="D8e5bc" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; 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touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow aria-label="No" aria-disabled="true" data-value="No" role="radio" aria-checked="false"><div class="x0k1lc MbhUzd"></div><div class="uyywbd"></div><div class="vd3tt"><div class="AB7Lab Id5V1"><div class="rseUEf nQOrEb"></div></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac OvPDhc OIC90c">No</span></div></div></div></label></div></div></span></div></div><div class="Jwjdfe"><div class="dMALK bQXwDc" jsname="YlCLKb"><div role="button" class="uArJ5e UQuaGc kCyAyd" jscontroller="VXdfxd" jsaction="click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;" jsshadow tabindex="0"><div class="Fvio9d MbhUzd" jsname="ksKsZd"></div><div class="e19J0b CeoRYc"></div><span jsslot class="l4V7wb Fxmcue"><span class="NPEfkd RveJvd snByac">Clear selection</span></span></div></div></div></div><div jsname="Rfh2Tc" class="SL4Sz" id="i3" role="alert"></div></div></div></div><div class="Qr7Oae" role="listitem"><div jsmodel="CP1oW" data-params="%.@.[143820131,"On the topic of \"postmortems\" and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on? ",null,4,[[1779821033,[["Anticipating the next incident in order to prevent it.",null,null,null,false],["Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise.",null,null,null,false],["Learning from past incidents in deeper ways - extracting more and better learnings from incidents",null,null,null,false],["Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues.",null,null,null,false],["Training engineers to be better responders to incidents",null,null,null,false],["Convincing management or non-technical leadership to invest in any of the above capabilities.",null,null,null,false],["",null,null,null,true]],false,null,null,null,null,null,false,null,[]]],null,null,null,null,null,null,[null,"On the topic of \u0026quot;postmortems\u0026quot; and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on? "]],"i12","i13","i14",false,"i15"]"><div jscontroller="sWGJ4b" jsaction="EEvAHc:yfX9oc;" jsname="WsjYwc" class="geS5n"><div class="z12JJ"><div class="M4DNQ"><div id="i12" class="HoXoMd D1wxyf RjsPE" role="heading" aria-level="3"><span class="M7eMe">On the topic of "postmortems" and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on? </span></div><div class="gubaDc OIC90c RjsPE" id="i13"></div></div></div><div jscontroller="sW52Ae" jsaction="rcuQ6b:vZc4S;O22p3e:zjh6rb;b2trFe:eVidQc;sPvj8e:sEDvJ;JIbuQc:d3sQLd(MPu53c);" class="Y6Myld"><input type="hidden" name="entry.1779821033_sentinel" jsname="DTMEae"><div role="list" aria-labelledby="i12 i15" aria-describedby="i13 i14 i17" class=""><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i18" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i18" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Anticipating the next incident in order to prevent it." aria-disabled="true" data-answer-value="Anticipating the next incident in order to prevent it." role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Anticipating the next incident in order to prevent it.</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i21" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i21" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise." aria-disabled="true" data-answer-value="Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise." role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise.</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i24" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i24" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Learning from past incidents in deeper ways - extracting more and better learnings from incidents" aria-disabled="true" data-answer-value="Learning from past incidents in deeper ways - extracting more and better learnings from incidents" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Learning from past incidents in deeper ways - extracting more and better learnings from incidents</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i27" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i27" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues." aria-disabled="true" data-answer-value="Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues." role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues.</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i30" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i30" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Training engineers to be better responders to incidents" aria-disabled="true" data-answer-value="Training engineers to be better responders to incidents" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Training engineers to be better responders to incidents</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i33" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i33" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Convincing management or non-technical leadership to invest in any of the above capabilities." aria-disabled="true" data-answer-value="Convincing management or non-technical leadership to invest in any of the above capabilities." role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Convincing management or non-technical leadership to invest in any of the above capabilities.</span></div></div></div></label></div><div class="eBFwI RVLOe" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><div class="pzmVo"><label for="i36" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i36" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Other:" aria-disabled="true" data-answer-value="__other_option__" data-other-checkbox="true" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Other:</span></div></div></div></label><div class="xVfcde"><div class="RWzxl yqQS1 IpuEke RDPZE" jscontroller="pxq3x" jsaction="clickonly:KjsqPd; focus:Jt1EX; blur:fpfTEe; input:Lg5SV" jsshadow jsname="R6ztRd" aria-disabled="true"><div class="KzNPgc oJeWuf"><div class="JGptt"><input type="text" class="Hvn9fb zHQkBf" jsname="YPqjbf" autocomplete="off" tabindex="0" aria-label="Other response" disabled dir="auto" data-initial-dir="auto" data-initial-value=""/></div><div class="SPcBRc mIZh1c"></div><div jsname="XmnwAc" class="kPBwDb cXrdqd"></div></div></div></div></div></div></div><div id="i17" class="fKfAyc"></div></div><div jsname="Rfh2Tc" class="SL4Sz" id="i14" role="alert"></div></div></div></div><div class="Qr7Oae" role="listitem"><div jsmodel="CP1oW" data-params="%.@.[671141513,"Do you follow ITIL/ITSM \"incident/problem management\" guidelines?",null,2,[[666932722,[["Yes",null,null,null,false],["No",null,null,null,false],["I don't know",null,null,null,false]],false,null,null,null,null,null,false,null,[]]],null,null,null,null,null,null,[null,"Do you follow ITIL/ITSM \u0026quot;incident/problem management\u0026quot; guidelines?"]],"i39","i40","i41",false,"i42"]"><div jscontroller="sWGJ4b" jsaction="EEvAHc:yfX9oc;" jsname="WsjYwc" class="geS5n"><div class="z12JJ"><div class="M4DNQ"><div id="i39" class="HoXoMd D1wxyf RjsPE" role="heading" aria-level="3"><span class="M7eMe">Do you follow ITIL/ITSM "incident/problem management" guidelines?</span></div><div class="gubaDc OIC90c RjsPE" id="i40"></div></div></div><div jscontroller="UmOCme" jsaction="rcuQ6b:vZc4S;O22p3e:zjh6rb;b2trFe:eVidQc;JIbuQc:RgMCxe(YlCLKb);sPvj8e:d3sQLd;TYy3Ne:RgMCxe;" class="oyXaNc" jsname="GCYh9b"><input type="hidden" name="entry.666932722_sentinel" jsname="DTMEae"><div jscontroller="eFy6Rc" jsaction="sPvj8e:Gh295d" jsname="cnAzRb"><div class="lLfZXe fnxRtf cNDBpf" jscontroller="wPRNsd" jsshadow jsaction="keydown:I481le;JIbuQc:JIbuQc;rcuQ6b:rcuQ6b" jsname="wCJL8" aria-labelledby="i39 i42" aria-describedby="i40 i41" role="radiogroup"><span jsslot role="presentation" jsname="bN97Pc" class="H2Gmcc tyNBNd"><div class="SG0AAe"><div class="nWQGrd zwllIb"><label for="i44" class="docssharedWizToggleLabeledContainer ajBQVb RDPZE"><div class="bzfPab wFGF8"><div class="d7L4fc bJNwt FXLARc aomaEc ECvBRb"><div id="i44" class="Od2TWd hYsg7c RDPZE" jscontroller="D8e5bc" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow aria-label="Yes" aria-disabled="true" data-value="Yes" role="radio" aria-checked="false"><div class="x0k1lc MbhUzd"></div><div class="uyywbd"></div><div class="vd3tt"><div class="AB7Lab Id5V1"><div class="rseUEf nQOrEb"></div></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac OvPDhc OIC90c">Yes</span></div></div></div></label></div><div class="nWQGrd zwllIb"><label for="i47" class="docssharedWizToggleLabeledContainer ajBQVb RDPZE"><div class="bzfPab wFGF8"><div class="d7L4fc bJNwt FXLARc aomaEc ECvBRb"><div id="i47" class="Od2TWd hYsg7c RDPZE" jscontroller="D8e5bc" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow aria-label="No" aria-disabled="true" data-value="No" role="radio" aria-checked="false"><div class="x0k1lc MbhUzd"></div><div class="uyywbd"></div><div class="vd3tt"><div class="AB7Lab Id5V1"><div class="rseUEf nQOrEb"></div></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac OvPDhc OIC90c">No</span></div></div></div></label></div><div class="nWQGrd zwllIb"><label for="i50" class="docssharedWizToggleLabeledContainer ajBQVb RDPZE"><div class="bzfPab wFGF8"><div class="d7L4fc bJNwt FXLARc aomaEc ECvBRb"><div id="i50" class="Od2TWd hYsg7c RDPZE" jscontroller="D8e5bc" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow aria-label="I don't know" aria-disabled="true" data-value="I don't know" role="radio" aria-checked="false"><div class="x0k1lc MbhUzd"></div><div class="uyywbd"></div><div class="vd3tt"><div class="AB7Lab Id5V1"><div class="rseUEf nQOrEb"></div></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac OvPDhc OIC90c">I don't know</span></div></div></div></label></div></div></span></div></div><div class="Jwjdfe"><div class="dMALK bQXwDc" jsname="YlCLKb"><div role="button" class="uArJ5e UQuaGc kCyAyd" jscontroller="VXdfxd" jsaction="click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;" jsshadow tabindex="0"><div class="Fvio9d MbhUzd" jsname="ksKsZd"></div><div class="e19J0b CeoRYc"></div><span jsslot class="l4V7wb Fxmcue"><span class="NPEfkd RveJvd snByac">Clear selection</span></span></div></div></div></div><div jsname="Rfh2Tc" class="SL4Sz" id="i41" role="alert"></div></div></div></div><div class="Qr7Oae" role="listitem"><div jsmodel="CP1oW" data-params="%.@.[436597966,"These are statements we've heard from across the industry - which ones resonate with you?",null,4,[[2063963751,[["\"We do postmortems but don’t make any progress with remediation items!\"",null,null,null,false],["\"We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management.\"",null,null,null,false],["\"We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators.\"",null,null,null,false],["\"There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating.\"",null,null,null,false],["",null,null,null,true]],false,null,null,null,null,null,false,null,[]]],null,null,null,null,null,null,[null,"These are statements we\u0026#39;ve heard from across the industry - which ones resonate with you?"]],"i53","i54","i55",false,"i56"]"><div jscontroller="sWGJ4b" jsaction="EEvAHc:yfX9oc;" jsname="WsjYwc" class="geS5n"><div class="z12JJ"><div class="M4DNQ"><div id="i53" class="HoXoMd D1wxyf RjsPE" role="heading" aria-level="3"><span class="M7eMe">These are statements we've heard from across the industry - which ones resonate with you?</span></div><div class="gubaDc OIC90c RjsPE" id="i54"></div></div></div><div jscontroller="sW52Ae" jsaction="rcuQ6b:vZc4S;O22p3e:zjh6rb;b2trFe:eVidQc;sPvj8e:sEDvJ;JIbuQc:d3sQLd(MPu53c);" class="Y6Myld"><input type="hidden" name="entry.2063963751_sentinel" jsname="DTMEae"><div role="list" aria-labelledby="i53 i56" aria-describedby="i54 i55 i58" class=""><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i59" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i59" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label=""We do postmortems but don’t make any progress with remediation items!"" aria-disabled="true" data-answer-value=""We do postmortems but don’t make any progress with remediation items!"" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">"We do postmortems but don’t make any progress with remediation items!"</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i62" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i62" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label=""We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management."" aria-disabled="true" data-answer-value=""We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management."" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">"We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management."</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i65" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i65" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label=""We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators."" aria-disabled="true" data-answer-value=""We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators."" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">"We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators."</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i68" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i68" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label=""There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating."" aria-disabled="true" data-answer-value=""There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating."" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">"There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating."</span></div></div></div></label></div><div class="eBFwI RVLOe" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><div class="pzmVo"><label for="i71" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i71" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; 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I'm John Allspaw, author of this article: https://codeascraft.com/2012/05/22/blameless-postmortems/ and I'm looking to understand what engineers in software-reliant companies need in learning better from post-incident reviews. ",[[781149786,"Do you consider \"post-incident\" review meetings to be a valuable setting to learn NEW things about how your technology works?",null,2,[[1313407110,[["Yes",null,null,null,0],["No",null,null,null,0]],0,null,null,null,null,null,0]],null,null,null,null,null,null,[null,"Do you consider \u0026quot;post-incident\u0026quot; review meetings to be a valuable setting to learn NEW things about how your technology works?"]],[143820131,"On the topic of \"postmortems\" and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on? ",null,4,[[1779821033,[["Anticipating the next incident in order to prevent it.",null,null,null,0],["Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise.",null,null,null,0],["Learning from past incidents in deeper ways - extracting more and better learnings from incidents",null,null,null,0],["Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues.",null,null,null,0],["Training engineers to be better responders to incidents",null,null,null,0],["Convincing management or non-technical leadership to invest in any of the above capabilities.",null,null,null,0],["",null,null,null,1]],0,null,null,null,null,null,0]],null,null,null,null,null,null,[null,"On the topic of \u0026quot;postmortems\u0026quot; and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on? "]],[671141513,"Do you follow ITIL/ITSM \"incident/problem management\" guidelines?",null,2,[[666932722,[["Yes",null,null,null,0],["No",null,null,null,0],["I don't know",null,null,null,0]],0,null,null,null,null,null,0]],null,null,null,null,null,null,[null,"Do you follow ITIL/ITSM \u0026quot;incident/problem management\u0026quot; guidelines?"]],[436597966,"These are statements we've heard from across the industry - which ones resonate with you?",null,4,[[2063963751,[["\"We do postmortems but don’t make any progress with remediation items!\"",null,null,null,0],["\"We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management.\"",null,null,null,0],["\"We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators.\"",null,null,null,0],["\"There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating.\"",null,null,null,0],["",null,null,null,1]],0,null,null,null,null,null,0]],null,null,null,null,null,null,[null,"These are statements we\u0026#39;ve heard from across the industry - which ones resonate with you?"]]],["",0,0,0,0],null,[null,null,null,null,null,["indigo",null,[[63,81,181,null,2],[197,202,233],[232,234,246],[140,158,255],[63,81,181]]]],[null,0],null,null,"PostMortems and Proactive Learning From Events",36,[1,0,null,null,null,null,1],null,null,null,null,[2],[[1,1,1,1,1],1],null,null,null,null,null,null,null,[null,"Thanks in advance! I\u0026#39;m John Allspaw, author of this article: \u003ca href\u003d\"https://codeascraft.com/2012/05/22/blameless-postmortems/\"\u003ehttps://codeascraft.com/2012/05/22/blameless-postmortems/\u003c/a\u003e\u0026#160;and I\u0026#39;m looking to understand what engineers in software-reliant companies need in learning better from post-incident reviews. "],[null,"PostMortems and Proactive Learning From Events"]],"/forms","Proactive Learning From Events",null,null,null,"",null,0,0,null,"",0,"e/1FAIpQLScVRdzztwJJh2JdMoOvYW98VGMmZkJjrOyev0JiX-HQBnVA4A",0,"[]",0,0,1];</script><script id="base-js" src="https://www.gstatic.com/_/freebird/_/js/k=freebird.v.en.u74ru0-PR8Q.O/am=IAACDA/d=1/rs=AMjVe6g4f5qZAUyI5l8Ib8MDwQFbrDAIsw/m=viewer_base" nonce="FSUyQdSJ9FrsuasHdzNy5g"></script></body></html> |